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Richmond Marriott Short Pump

Richmond - VA · United States

4240 Dominion BoulevardView location

8.6/10Excellent1,002 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.8/108.8
Condition8.6/108.6
Location9.6/109.6
Neighborhood9.0/109.0
Value9.0/109.0
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Richmond Marriott Short Pump

Enjoy a comfortable stay at the Richmond Marriott Short Pump, featuring an indoor pool, fitness center, and on-site restaurant with room service available during limited hours. Start your day with a cooked-to-order breakfast (fee applies), and utilize the complimentary wired and wireless internet access, business center, and express check-in.

Host your next event in our spacious conference center and meeting rooms, totaling 8, 958 square feet. Each of our 243 guest rooms offers modern conveniences such as iPod docking stations, Smart TVs, cable programming, and private bathrooms with complimentary toiletries.

The hotel is located near Short Pump Town Center, Virginia Hospital & Health, and the University of Richmond. Free self-parking is available, and the preferred airport is Richmond International Airport (RIC).

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When you stay at Richmond Marriott Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 11.9 mi (19.1 km) from Virginia Commonwealth University and 12.1 mi (19.5 km) from Richmond Raceway.

Stay in one of 243 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Glen Allen? This hotel has 8958 square feet (832 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until Anytime
Check-out until 11:00 AM

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 15.00 for adults and USD 10.00 for children
    • Fee for in-room wired internet: USD 5.95 per day (rates may vary)
    • Rollaway bed fee: USD 10.0 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Filipino

    English

    Turkish

    Spanish

Nearby attractions

Elk's Lodge 2.7 km / 1.7 mi
Short Pump Town Center 3.3 km / 2.1 mi
Sheltering Arms Institute 6.8 km / 4.2 mi
Regency Square Mall 8.7 km / 5.4 mi
Henrico Doctors' Hospital 8.8 km / 5.5 mi
Crump Park and Meadow Farm Museum 9.7 km / 6 mi
Bon Secours Heart Institute at Reynolds Crossing 9.8 km / 6.1 mi
Colonial Shooting Academy 11.3 km / 7 mi
Cultural Arts Center Glen Allen 11.5 km / 7.1 mi
University of Richmond 12.4 km / 7.7 mi
Regal Short Pump 13.2 km / 8.2 mi
Shops at Willow Lawn 13.5 km / 8.4 mi
Country Club of Virginia 13.9 km / 8.7 mi
Lavender Fields Herb Farm 14.4 km / 8.9 mi
Lewis Ginter Botanical Garden 14.5 km / 9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 243
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
Show 28 more facilities & services
  • Babysitting service
  • Bellboy service
  • Fireplace
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • TV lounge
  • Game room
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BED • 1 Bedroom • 28 m²DBL.CB-KG
    DOUBLE CLUB KING BEDPhoto unavailable25 photos

    Richmond Marriott Short Pump

    DOUBLE CLUB KING BED

    Room photos

    25 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Room amenities

    • Bathtub or Shower allocation on arrival
    • Bathroom
    • Centrally regulated air conditioning

    Facilities with extra charge

    • TV
    • Direct dial telephone
    • Hairdryer
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Pay movies
    • Turndown service
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLUB KING BEDDouble or Twin • CLUB KING BEDDBT.CB-KG

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    Double or Twin CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUB QUEEN BEDQUADRUPLE • CLUB QUEEN BEDQUA.CB-QN

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE CLUB QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB-1

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 28 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable1 photo

    Richmond Marriott Short Pump

    DOUBLE Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 28 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable10 photos

    Richmond Marriott Short Pump

    DOUBLE TWO QUEEN BEDS

    Room photos

    10 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Bathtub or Shower allocation on arrival
    • Centrally regulated air conditioning
    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Turndown service
    • Pay movies
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Mini fridge
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable12 photos

    Richmond Marriott Short Pump

    DOUBLE KING SIZE BED

    Room photos

    12 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathtub or Shower allocation on arrival
    • Bathroom
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Extra beds on demand
    • Safe
    • Wi-fi
    • Turndown service
    • Pay movies
    • Toiletries
    • Desk
    • Hairdryer
    • Housekeeping
    • Cable TV
    • Direct dial telephone
    • TV
    • Internet access
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB TWO QUEEN BEDSDOUBLE • CLUB TWO QUEEN BEDS • 28 m²DBL.2Q-CB
    DOUBLE CLUB TWO QUEEN BEDSPhoto unavailable16 photos

    Richmond Marriott Short Pump

    DOUBLE CLUB TWO QUEEN BEDS

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    CLUB TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-CB

    Room amenities

    • Bathtub or Shower allocation on arrival
    • Centrally regulated air conditioning
    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • Housekeeping
    • TV
    • Internet access
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable heating
    • Pay movies
    • Extra beds on demand
    • Toiletries
    • Desk
    • Cable TV
    • Safe
    • Wi-fi
    • Turndown service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUBQUADRUPLE • CLUBQUA.CB

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    QUADRUPLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Richmond Marriott Short Pump

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Richmond Marriott Short Pump

8.6
Excellent
1,002 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.6 /10
Location
9.6 /10
Neighborhood
9.0 /10
Value
9.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
15 Jul 2026
Robert
Love this hotel will definitely stay again.
Partner
2/10
Poor
12 Jul 2026
Gregory
The hotel’s A/C was broken at our check in and we were told it would be back up and running within an hr or two. We had to get ready for my wife’s birthday in a hot room and it caused us to be late to our reservations and threw off our entire evening with our plans. We had to come back from our evening to a humid room and did not get good rest. The A/C was barely working properly the next morning when we had to check out. So overall it wasn’t a pleasant stay. The property did look nice however.
Partner
4/10
Poor
12 Jul 2026
La Tonya
The staff were nice. The room was a different story. Water stains on the roof. I could hardly sleep because the bed was very uncomfortable. The pillows were completely flat even two didn’t help. The restaurant was different than I anticipated, a small bar with a sitting area. Don’t think I will stay here again.
10/10
Exceptional
07 Jul 2026
michael v
All of the staff was most courteous and helpful. I enjoyed my stay very much. I am Sure I will be staying there again in the future.
Partner
10/10
Exceptional
04 Jul 2026
Reginald
Excellent front desk staff
Family_with_children
10/10
Exceptional
29 Jun 2026
Kimberly
None
10/10
Exceptional
28 Jun 2026
Kimberly
None
10/10
Exceptional
20 Jun 2026
Jennifer
It was a very nice hotel, clean bright great space front desk was very helpful. Really enjoyed the property. Recommended if you need a place to stay while you're in the Richmond area.
10/10
Exceptional
14 Jun 2026
LaQuvia
Free breakfast would have been great
Self
10/10
Exceptional
01 Jun 2026
Elizabeth
Quiet and clean property. There was an event during our stay and we didn’t even notice.
10/10
Exceptional
18 May 2026
Edwin
Very nice hotel
Partner
10/10
Exceptional
11 May 2026
Carol
Very nice hotel. We enjoyed our stay.
Family
10/10
Exceptional
26 Apr 2026
Keosha
I would definitely stay again . I loved it.
Self
8/10
Excellent
25 Apr 2026
sigrid
Three improvement opportunities: 1) refrigerator turns off after 2 hours ama must be turned on by pressing a button inside the fridge. This doesn't work for anyone with refrigerated medicine and perishable foods which require refrigeration. I had to get up every 2 hours throughout the night to get the medication refrigerated. 2) we were on hold for a long, long time to ask for a refrigerator that stays on. 3) the shower floor was insanely slippery.
Friends_and_family Family
8/10
Excellent
08 Apr 2026
William
not interested in using the pool
Self
6/10
Pleasant
29 Mar 2026
Kristina
great lobby, but average room. very unfriendly staff.
4/10
Poor
07 Mar 2026
Joey
Staff not friendly. Tights is not appropriate for front desk attendants. Room is meh- rough around the edges
Self
8/10
Excellent
07 Mar 2026
Jessy
Very inexperienced bartenders....drinks were terribly made and slow service. Other than that it was excellent
Self
10/10
Exceptional
02 Mar 2026
Thomas
Everything worked as expected. Room was clean and work out facilities were well kept.
Business
10/10
Exceptional
19 Feb 2026
Angel
Everything thing was great! That was my second time staying at the Short Pump Marriott! I was there for the Saint Paul’s Collage National Alumni Conference and the staff was very helpful.
Self
10/10
Exceptional
16 Feb 2026
Dawn
Clean. Friendly staff.
8/10
Excellent
15 Feb 2026
Darren
Only thing keeping me from giving this hotel five stars is the lack of a Doorman
Partner
10/10
Exceptional
14 Feb 2026
Sandra
Great staff, clean room, nice looby
Friends_and_family Family
6/10
Pleasant
10 Feb 2026
Hamed
Staff was super friendly. Lobby is beautiful and the M lounge is very nice. But the room was not very good. 2nd floor room with a view of roof and HVAC. Next to my room was an odd section blocked off by an accordion door. Just weird. The shower handle was broken and difficult to get hot water. The air conditioning in the room does not work well.
Business Self
10/10
Exceptional
01 Feb 2026
Renee
Friendly staff!
Leisure Partner
8/10
Excellent
23 Jan 2026
James
Staff friendly and prompt. Nice lobby for lounging food and drink. Nice Mstudio and clean room.
Business
10/10
Exceptional
10 Jan 2026
Michael
A home away from home. Wouldn't stay elsewhere. So nice, family members separately said they would like to find a reason/excuse to stay there!
And from the business side: The property really takes care of business travelers, making sure you can direct your attention to whatever you need to get done. In-hotel food and service is off the hook.
Been to Ritz Carlton; wouldn't take it over the kind, professional, sincere attention to guests that you can experience at Richmond Marriott Short Pump.
An amazing stay!
Business_and_leisure Family
8/10
Excellent
01 Jan 2026
Rene
Staff was amazing!
Leisure
6/10
Pleasant
30 Dec 2025
Christopher
The room could use some attention to detail.
Leisure Self
6/10
Pleasant
28 Dec 2025
JAE MIN
This hotel is very clean and comfortable
Friends_and_family Family
6/10
Pleasant
27 Dec 2025
Muller
I was there for 4 nights and my room was cleaned only once, The bar was the best thing, Cora was awesome!!
8/10
Excellent
23 Dec 2025
Carla
Great service
Leisure
10/10
Exceptional
21 Dec 2025
Dennis
Location was great with a lot of shops and restaurants near by. Just under a 20 minute drive from downtown Richmond so I was able to enjoy a quality hotel for a more reasonable rate and parking included. The room was clean, minimal wear and tear, and a friendly staff. They were more than happy to provide extra bottles of water. Would definitely recommend for travelers of all types.
Leisure Self
10/10
Exceptional
21 Dec 2025
Anton
Clean room, great bathroom, wonderful nights rest
Friends_and_family Family
6/10
Pleasant
16 Dec 2025
Brenda
I was put in a wheelchair accessible room and told that was all that was available. It really was not a pleasant experience at all for me and my partner.
Leisure Partner
8/10
Excellent
07 Dec 2025
Kathryn
Room was clean
Friends_and_family Family
10/10
Exceptional
07 Dec 2025
Ebonie
Room was clean early check in
Partner
10/10
Exceptional
02 Dec 2025
Vanessa
Very nice hotel. Dining options at the actual hotel were limited in the evening, but plenty of restaurants nearby
10/10
Exceptional
01 Dec 2025
Leah
Great property.
10/10
Exceptional
21 Nov 2025
Jaylah
I really liked this hotel. Comfy, clean and cute. Staff was super respectful also.
10/10
Exceptional
18 Nov 2025
Philip
All good
2/10
Poor
30 Oct 2025
BRIAN
Nice room. Weekend staff was nice, weekday staff very rude
Leisure Family
8/10
Excellent
20 Oct 2025
Donna
The lobby is great, updated and plenty of spaces for groups to sit and socialize. The king room itself was good and shower was roomy but I’m not a fan of the rolling barn-door on bathroom. It didn’t have a stopper so door came out of track if rolled too fast, plus the frosted glass + track gap is annoying if you’re sharing room. The bed pillows were down (?) and too soft/flat for my liking.
Front desk staff were very nice and accommodated our request for room location.
Leisure Family
8/10
Excellent
19 Oct 2025
Derrick
The low beds and the mattress was horrible
Friends_and_family Friends
10/10
Exceptional
15 Oct 2025
Julianna
Great place very clean very comfortable
10/10
Exceptional
13 Oct 2025
Pia
Everything was amazing including Jewel and Naomi at the front desk.
Partner
8/10
Excellent
05 Sep 2025
Bertha
Room was clean however the beds were not so comfortable. Staff was friendly. House keeping was great. Breakfast should have been included.
Leisure Partner
10/10
Exceptional
02 Sep 2025
joseph
Great
Business
10/10
Exceptional
01 Sep 2025
Denise
Room was nice and clean and staff was friendly.
Leisure Friends
10/10
Exceptional
25 Aug 2025
Malcolm
Great location. Beautiful surroundings tucked away in Innsbrook. Clean, modern hotel. Quiet. Large room. Easy parking.
Leisure Self
10/10
Exceptional
18 Aug 2025
Michelle
Thank you for a nice stay at your property.
Leisure Partner
10/10
Exceptional
15 Aug 2025
Amy
Excellent staff. Spacious room. Would only want a microwave in room. Would definitely stay again.
Leisure Family_with_children
10/10
Exceptional
10 Aug 2025
Danielle
The staff was very accommodating and friendly. Please upgrade the floor in your pool area...it needs to be pressure washed/replaced. Your lobby is beautiful and inviting! I would stay at this property again:)
10/10
Exceptional
10 Aug 2025
Deopra
I highly recommend. Would definitely utilize this facility again.
Leisure Family
2/10
Poor
03 Aug 2025
Linwood
For this to be a Marriott-related property, it fell WELL BELOW standards I expected. This being an extremely hot summer, I was disappointed that the \"courtesy bottles\" of water were virtually nonexistent. The bed, although a king sized unit as requested, was more akin to an army cot...very firm mattress and extremely low. I think it literally consisted of a mattress on a bed-frame. Receptacles/plugs were unusable...need to be replaced or some type of insert added. Items plugged into the wall constantly ''dropped out'' of the wall plug! Bathroom facility (shower) did not have an exhaust fan. Steamy windows, humid inside the shower, and (worst of all) God forbid you needed to do a #2. Never experienced \"that\" before. All-in-all, the Hyatt (or any for that matter) would have been a better choice. Definitely will never use \"this\" Marriott again. Very Disappointing!!!!
2/10
Poor
31 Jul 2025
William
Rooms smell old and damp.
10/10
Exceptional
28 Jul 2025
Michael

Excellent Stay

Really great hotel will be back when I’m in the area
Partner
8/10
Excellent
26 Jul 2025
Jacqueline
Room door stuck and was very hard to open
8/10
Excellent
21 Jul 2025
Diane
Service/staff excellent. Food mediocre. Hot buffet breakfast was cold, not very good. Very expensive. Most Marriotts I have stayed at, the breakfast buffet was complimentary.
2/10
Poor
16 Jul 2025
John
They accused a guest of having open containers and bar area, guest was upset of accusation and call staff member an idiot, and he was kicked off the hotel for that… I believe they could’ve handled this better… staff member came back to bar area and laughed about kicking out guest. Staff member Looked Samoan not sure but verbal skills were very bad Bar Tender with tattoos on arms had us get our own drinks from Bar, where everyone else was getting service on their tables. We also were told to close our tabs at Bar while everybody else got close tabs at their tables.
10/10
Exceptional
27 Jun 2025
Stephen

Great stay for a family wedding

Very clean and stylish. Convenient location in a nice section of Richmond.
Partner
10/10
Exceptional
26 Jun 2025
Reggie
Superb service and communication
Leisure Family_with_children
8/10
Excellent
24 Jun 2025
Belinda
Needed a walk in shower and closer access to the elevator
Leisure Family
10/10
Exceptional
23 Jun 2025
Chandra
Nice hotel in the Richmond area. The bar is great and there are many restaurant options nearby if you don’t want to eat on the hotel.
Leisure Family
4/10
Poor
21 Jun 2025
Amy
A/C not working
Leisure Family
10/10
Exceptional
14 Jun 2025
Marsha
Very clean and comfortable beds.
Leisure Family
10/10
Exceptional
30 May 2025
George
Comfortable, staff friendly and helpful, geeat food and bar, gym was clean. Room was as it should be
6/10
Pleasant
21 May 2025
Barbara
The staff was friendly the hotel was clean. Our room was a little dusty, the bathroom sink had a crack in it, the toilet tank cover did not fit properly , and the bed was so hard my back ached the next day. It was convient to shopping and restaurants. Im glad I only stayed for one night.
Leisure Partner
6/10
Pleasant
19 May 2025
Rachel
The woman that helped us check in was wonderful the man who answered the phone and gave me the wrong rate by $150 more was not great. The sheets had a stain on them. Room was average.
10/10
Exceptional
10 May 2025
Verified traveler
Staff was friendly and helpful. Room and bathroom were clean. Breakfast was great. Beds were comfortable. Quiet.
Friends_and_family Family
8/10
Excellent
04 May 2025
Nicole

Not the greatest hotel, but not the worse

Hotel was okay…rooms need to be renovated….
Business
10/10
Exceptional
02 May 2025
Curtis
Excellent location wonderful staff and very clean.
Business
10/10
Exceptional
08 Apr 2025
Doreen
The staff was exceptional, friendly, and very helpful. The room was very clean and comfortable. I will be staying at this location again!
Business_and_leisure Self
10/10
Exceptional
31 Mar 2025
William
A little pricey but a nice hotel
Leisure Family
8/10
Excellent
23 Mar 2025
Paula
Great hotel…very well maintained for such a large property.
10/10
Exceptional
21 Mar 2025
Samuel
Loved the pool and gym.
Leisure Family
8/10
Excellent
03 Mar 2025
Tammy Marie
The staff was friendly and helpful especially the gentleman working room service, bar, and restaurant.
Leisure Family
10/10
Exceptional
26 Feb 2025
Walter
In a good area and clean
10/10
Exceptional
23 Feb 2025
Jada
I loved my stay and was very easy checking in and out. However I was never able to get a hold of room service to order breakfast in the morning.
Leisure Self
4/10
Poor
20 Feb 2025
Robert
Overall the stay was ok,except when inspecting the bed there was a spot on the sheet,didn't like that and a staff member barged in with no knock or anything when my wife and i were in bed we yelled and they quickly ran out
Leisure Partner
8/10
Excellent
18 Feb 2025
Erica
This is a great location. Hotel was quiet and great lobby with a bar and restaurant. Staff friendly and accommodating. We had a few issues checking in which entailed walking into a room with someone already sleeping inside. They quickly gave us another and access to “Elite Membership” area but door handle on new room was coming detached and we struggled entering. Marriott cracks me up that you have to be an “Elite Member” to access a breakfast and coffee room that is on par with any lower budget hotel. What is that all about???
Leisure Friends
10/10
Exceptional
27 Jan 2025
Maggie Mey
It was wonderful, clean and inviting!
10/10
Exceptional
18 Jan 2025
LORI
There was some noise in the hall, a little late in the night. I assume people in route to their rooms . The food was amazing on site, the staff was very friendly and the room was clean . We were very impressed !
8/10
Excellent
13 Jan 2025
Andrew Joseph
great location.

room coffee maker did not power on.

room door was hard to open and close because of misalignment.
Leisure Family
10/10
Exceptional
17 Dec 2024
Stephanie

Great atmosphere and staff!

Every staff member we came in contact with was super nice in a very genuine way. The bar staff, Jeanne, is the perfect balance between kind and funny. We enjoyed two nights at the bar while she was working. We were very impressed that she remembered us a couple nights after the first time we met her.
Friends_and_family Family
10/10
Exceptional
09 Dec 2024
Herman
I liked the cleanliness of the rooms and the modern shower and bathroom. The staff was friendly and helpful. The hotel looks very luxurious.
Business Self
10/10
Exceptional
07 Dec 2024
Lashunda
Great
10/10
Exceptional
30 Nov 2024
James
Beautiful property. We really enjoyed our stay. Great service, and location.
Leisure Family_with_children
10/10
Exceptional
23 Nov 2024
Alisha
If you’re looking for a quiet getaway, this property is amazing! It’s clean, well lit and peaceful all while the busyness of the city around the corner. The staff were welcoming and friendly always going the extra mile to make sure our stay was one to remember. The room was clean and nicely updated. You will not be disappointed with this property!
Leisure Partner
2/10
Poor
22 Nov 2024
Michael
Booked the room only to find out the hotel restaurant was closed and the hotel was under construction. Nothing like paying $450 to stay in a disaster area.
Leisure Partner
6/10
Pleasant
17 Nov 2024
Verified traveler
It was ok. We were told our room was ready prior to arrival. I called and confirmed then when we arrived we were told our room was not ready. We had to wait 3.5hrs for the room. When we got to our room there was : towels and face cloths. We had 2 adults and children. We called for more towels which never arrived.
Friends_and_family Family
10/10
Exceptional
16 Nov 2024
Kelsey
Clean & comfortable in a lovely setting!
Partner
4/10
Poor
09 Nov 2024
Verified traveler

Housekeeping thieves

Well upon checkout my wifes medicine was left in room housekeeping must have stolen it when asked front desk to look into it took me to loading docks where he showed me trash compacter did not look a security footage or anything like that
Partner
10/10
Exceptional
04 Nov 2024
Dwayne
The room was fantastic
10/10
Exceptional
02 Nov 2024
Leon
Great stay
10/10
Exceptional
14 Oct 2024
Richard
xx
10/10
Exceptional
04 Oct 2024
Ashley
We stayed there for a wedding. Very nice property
Friends_and_family Friends
4/10
Poor
18 Sep 2024
Stephen Harpin

Not worth the price

We were on a family road trip returning home, and stopped here to rest. Upon first encounter, most of the staff barely spoke english. We asked that a crib be ready for us, and they had no idea what we were talking about when we checked in. When I brought bags into our room from a side hall the overbearing smell of weed almost took me out. When we finally had a crib brought to us, the staff tried to put bedding into the crib, and when we told them a 9 month old doesn't use bedding the housekeeper seemed put off we told her no thank you. The shower flooded our bathoom because there's no way to keep water in. I was also excited for my morning coffee, but was disappointed to find the creamer they provided had expired. Normally we'd change rooms, but we arrived so late and the kids were exhausted. Everyone just wanted to sleep, but I think a prison bed was more comfortable than these mattresses.
Friends_and_family Family
8/10
Excellent
26 Aug 2024
Phong

quick stay

we only stay for 2 days, it was nice and clean, staffs were friendly
Friends_and_family Family
6/10
Pleasant
05 Aug 2024
Yolanda
I don't like the barhroom door. Remember we com e with families and children. A glass door is so easy to break and it would come off rhe track every time. Also is we have a room of 4 or more can we have atleast 4 wash rags.
Leisure Family_with_children

Location & surroundings

Richmond Marriott Short Pump
4240 Dominion Boulevard, Glen Allen, United States

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Richmond Marriott Short Pump

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