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Hilton Richmond Hotel & Spa/Short Pump

Richmond - VA · United States

12042 West Broad StreetView location

9.0/10Excellent1,000 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.4/109.4
Condition9.2/109.2
Amenities8.8/108.8
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Richmond Hotel & Spa/Short Pump

The Hilton Richmond Hotel & Spa in Short Pump, Virginia, offers a luxurious stay near the upscale Short Pump Town Center. Our 254 well-appointed guest rooms and suites feature spacious workspaces, 42-inch HDTVs, and the comfortable Hilton Serenity Bed Package.

Enjoy our extensive meeting space, including a 10, 500-square-foot ballroom, and on-site dining at Shula's American Steak House. Located just off Broad Street and Interstate 64, we're approximately 20 minutes from Richmond International Airport, providing easy access to both Short Pump and downtown Richmond.

For updated travel advisories and our COVID-19 policies, please visit our website.

Read more about this hotelShow less

With a stay at Hilton Richmond Hotel & Spa/Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. This spa hotel is 13.3 mi (21.4 km) from Virginia Commonwealth University and 14.8 mi (23.8 km) from Richmond Raceway.

Stay in one of 254 guestrooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Richmond? This hotel has 21937 square feet (2038 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 3:00 AM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive smart lock details. Guests are recommended to download the property's Hilton Honors mobile app before check-in. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
    • Covered self parking fee: USD 10.00 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Short Pump Town Center 0.7 km / 0.4 mi
Short Pump Village 1.9 km / 1.2 mi
Sheltering Arms Institute 2.9 km / 1.8 mi
Bowl America Short Pump 6.6 km / 4.1 mi
Elk's Lodge 7.6 km / 4.7 mi
Hunting Hawk Golf Club 8.7 km / 5.4 mi
Virginia Hospital & Health 9.2 km / 5.7 mi
Bowlero West End 10.9 km / 6.8 mi
Regency Square Mall 11.1 km / 6.9 mi
Bon Secours Heart Institute at Reynolds Crossing 12 km / 7.5 mi
Patterson Sports Park 12.9 km / 8 mi
Bowlero Richmond 13 km / 8.1 mi
RED VEIN Haunted House 13.4 km / 8.3 mi
Henrico Doctors' Hospital 13.4 km / 8.3 mi
Colonial Shooting Academy 13.6 km / 8.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 254
  • Number of floors (main building): 8
  • Double rooms: 88
  • Suites: 3
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Electric vehicle charging stationExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
Show 47 more facilities & services
  • Wi-fiExtra charge
  • Valet parking
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • GardenExtra charge
  • Concierge
  • Gym
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • Café
  • BarExtra charge
  • Restaurant: 3
  • Banquet hall
  • Conference room
  • Meeting room: 10
  • PrinterExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • CasinoExtra charge
  • Game roomExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salon
  • Spa centreExtra charge
  • Non-smoking establishmentExtra charge
  • WaterskiingExtra charge
  • Jet skiExtra charge
  • DivingExtra charge
  • WindsurfingExtra charge
  • SailingExtra charge
  • Fitness
  • Horse ridingExtra charge
  • BasketballExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
  • TennisExtra charge
  • SkiingExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-3

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 25 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE TWO QUEEN BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wi-fi
    • Pillow menu
    • Pay movies
    • Toiletries
    • Desk
    • Satellite TV
    • Housekeeping
    • TV
    • Bathroom: 1
    • Hairdryer
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wi-fi
    • Housekeeping
    • Satellite TV
    • Pay movies
    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR NON SMOKINGRoom • SUPERIOR NON SMOKINGROO.SU-NM

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    Room SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BEDDBL.AS-QN

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING BED NON SMOKINGJUNIOR SUITE • KING BED NON SMOKINGJSU.KG-NM

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    JUNIOR SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 20 m²SUI.NM-1
    SUITE NON SMOKINGPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    SUITE NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 25 m²DBL.2Q-2
    DOUBLE TWO QUEEN BEDSPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE TWO QUEEN BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Room amenities

    • Pay movies
    • Housekeeping
    • Satellite TV
    • Desk
    • Toiletries
    • Pillow menu
    • Wi-fi
    • Living room: 1
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • TV
    • Hairdryer
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Pillow menu
    • Pay movies
    • Toiletries
    • Desk
    • Satellite TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 30 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE SUPERIOR KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 25 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE TWO QUEEN BEDS

    Room photos

    2 photos

    Room overview

    Smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • TV
    • Fridge
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Wi-fi
    • Living room: 1
    • Wheelchair-accessible
    • Housekeeping
    • Satellite TV
    • Pay movies

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED SMOKINGSUITE • KING BED SMOKINGSUI.KG-JK

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    SUITE KING BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 25 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable3 photos

    Hilton Richmond Hotel & Spa/Short Pump

    JUNIOR SUITE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSICQUADRUPLE • CLASSICQUA.AS

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    QUADRUPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 25 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE SUPERIOR

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOM • 1 Bedroom • 45 m²SUI.B1-EJ
    SUITE EXECUTIVE ONE BEDROOMPhoto unavailable3 photos

    Hilton Richmond Hotel & Spa/Short Pump

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 20 m²DBL.KG-4
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible SUPERIORDOUBLE • Accessible SUPERIORDBL.H6-SU

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE Accessible SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR NON SMOKINGDOUBLE • SUPERIOR NON SMOKINGDBL.SU-NM

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    DOUBLE SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSIC QUEEN BEDQUADRUPLE • CLASSIC QUEEN BEDQUA.AS-QN

    Photos are not available for this room type.

    Hilton Richmond Hotel & Spa/Short Pump

    QUADRUPLE CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Richmond Hotel & Spa/Short Pump

9.0
Excellent
1,000 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.2 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
03 Aug 2026
Cottinda
I only stayed one night but will definitely return. It was really nice, clean and my kids loved it. The breakfast was great too $$.
10/10
Exceptional
02 Aug 2026
Takeita
Quick prompt check in
4/10
Poor
02 Aug 2026
Brian
Hotel up keep was great it looked the part. Let’s start with the room, bed felt like sleeping on a pull out sofa bed, what a horrible two night stay. The bathroom was small and the water pressure was terrible, the shower door leaked constantly.
Next let’s talk about Shula’s steak house overpriced no seasoning and wait staff wasn’t great. Should’ve paid more attention when I noticed no foot traffic in the restaurant. Won’t be staying here again, the a Wynn Gate Windam was cheaper but more comfortable.
10/10
Exceptional
01 Aug 2026
PRISCILLA
Staff was great. The spa over promised and under delivered and definitely overpriced for the services provided.
The hotel was in a great location next to restaurants and everything needed.
Breakfast was great
4/10
Poor
27 Jul 2026
Shanda
It wasn’t any different than any other hotel except that you have to pay 10.00 a day for parking. The breakfast buffet was 16.00 per person and was just like something you get for free from other hotels. Pool and hot tub were both dirty with bandaids in them both days we were there. Disappointing.
10/10
Exceptional
27 Jul 2026
Angelisa
Exceptional amenities and wonderful helpful staff
10/10
Exceptional
27 Jul 2026
Jaime
We travel to Richmond once a month for a chemo treatment so we frequently stay in the area. We enjoy everything about this resort!
10/10
Exceptional
26 Jul 2026
Christine
Wonderful stay! We were in the area for our wedding cake tasting and the front desk staff was simply wonderful! Nice clean and quiet hotel with great amenities.
10/10
Exceptional
25 Jul 2026
Darryl
Excellent place to stay.
10/10
Exceptional
24 Jul 2026
Yota
The property was in close vicinity to everything - shops, dining and easily accessible.
The room and dining were beautiful and the staff was very accommodating.
10/10
Exceptional
22 Jul 2026
Carolyn
The location was great and the hotel lobby was nice with Starbucks and bar.
2/10
Poor
20 Jul 2026
John
I
10/10
Exceptional
19 Jul 2026
Patricia
The staff was very helpful and the amenities great. Nice Starbucks in the lobby!
Partner
10/10
Exceptional
19 Jul 2026
Lawrence
This is a great hotel in a great location!
Friends_and_family Family
6/10
Pleasant
19 Jul 2026
Marcus
Property is clean and pretty quiet and the amenities were very convenient but I was not a fan of the extra fees nickel and diming me. I prepaid to have the breakfast buffet included with my stay and was still given a bill and after questioning the bill it was quickly adjusted but I was then charged for a service fee. Not sure why that wasn’t included with my prepayment but I learned that I paid more paying in advance than I would’ve Just paying for the buffet separate. Was not a fan of that or the confusion with getting a table to enjoy my breakfast. Also waited a really long time for house keeping but over the environment is positive and the property is very safe and clean I would stay again with slight adjustments as far purchasing anything goes
Friends
10/10
Exceptional
18 Jul 2026
Jason
Awesome stayed total 2 nights..loved how clean room was..staff was very nice and attentive...quiet room..
Family_with_children
10/10
Exceptional
16 Jul 2026
Lorenzo
Beautiful lobby, friendly and helpful staff
10/10
Exceptional
14 Jul 2026
Shawn
Extremely happy
10/10
Exceptional
09 Jul 2026
John
The bar/restaurant downstairs is just as amazing at the rooms.
Partner
10/10
Exceptional
05 Jul 2026
Latesha
Hilton was the best hotel with excellent staff always ready to assist you in anyway possible. The driver of the shuttle was the best part to me , very down to earth and lots of fun to talk to and just get to know the area.job well done to all of the staff . 5srars for me . See you guys very soon again ….
Latesha and Chris
Family_with_children
10/10
Exceptional
25 Jun 2026
Charnikia
The staff at the check in desk was very polite and welcoming.
Partner
10/10
Exceptional
10 Jun 2026
John
Great stay, friendly staff. Bar is open late and very friendly. Will stay again.
Partner
2/10
Poor
09 Jun 2026
Phillip
Room was dirty and management wouldn’t give me a refund
Family
4/10
Poor
08 Jun 2026
Betsy, Jim
Nothing special. Few tv channels to choose . Staff was preoccupied on their cell phones or chit chatting with coworkers at the front desk to help .
Friends_and_family Family
10/10
Exceptional
07 Jun 2026
Jennifer
Great location near many activities. Clean room and nice pool and hot tub.
Partner
10/10
Exceptional
07 Jun 2026
lisa
Everything was exceptional
Family
10/10
Exceptional
05 Jun 2026
Paul
We had an amazing stay at the Hilton in Short Pump! From the moment we arrived, the staff was welcoming, friendly, and attentive. The hotel was exceptionally clean, comfortable, and well-maintained. Our room was spacious, quiet, and had everything we needed for a relaxing stay.

The location was perfect, with plenty of shopping and dining options nearby. Every interaction we had with the staff was pleasant, and they went above and beyond to make us feel welcome.

Overall, it was a wonderful experience, and we will definitely be staying here again. Highly recommend to anyone visiting the area!
Partner
6/10
Pleasant
04 Jun 2026
Autumn Jade
i was promised a bathtub and they didn't deliver and when i asked about it they were dismissive and rude
Partner
10/10
Exceptional
31 May 2026
Alex
Very clean, staff friendly, and overall great atmosphere and great place to stay.
Partner
4/10
Poor
30 May 2026
lisa
The breakfeat in sunday was way too much i thought it was included everything was cold
Partner
2/10
Poor
22 May 2026
Nicole
This was an awful stay it was 96 degrees outside and no air conditioning in the rooms. We had to go to target to buy fans. Staff told us they would discount and that never happened
Family
10/10
Exceptional
22 May 2026
Loretta
The hotel and Spa is in a lovely area of Richmond. The staff was very helpful, the room was comfortable and clean. Shula’s steakhouse is in the lobby, so a good meal is always waiting. We will stay here every year on our travels from Florida to New York.
Partner
10/10
Exceptional
17 May 2026
Harry
Didn't have breakfast.
Self
10/10
Exceptional
16 May 2026
Jonathan
Easy to locate
6/10
Pleasant
12 May 2026
Naomi
We will never stay again as there was no microwave, paid parking (for an empty parking lot), plus paid parking is not necessary no one is walking to any of the close locations. The paid parking was just a money grab. the bathroom needs up grading. Why is the toilet that close to the shower door and the glass door of shower can’t be opened if the bathroom door is even half open/a glass door at that. The fresh towel rack is over the toilet. Bathroom layout is just weird and small. Plus no free breakfast. We prefer their sister hotel Hampton Inn suite.
Partner
4/10
Poor
12 May 2026
Jonathan
The pictures of the room we thought we booked were pictures of a suite. I know it’s not the Hilton’s problem and the issue lies with Hotels.c
10/10
Exceptional
11 May 2026
Tiffiney
Perfect location
Perfect staff
Excellent staff
8/10
Excellent
09 May 2026
Christine
Everything was fine except it took forever for the water to heat up. I told them when I checked out. We didn’t even take showers on the last day because it never heated up.
10/10
Exceptional
03 May 2026
CHRISTOPHER M
Room was clean, property was quiet, and staff was friendly and helpful
Partner
8/10
Excellent
02 May 2026
Joey
Clean, good parking. Nice lobby. Water takes forever to get warm enough to shower
Partner
10/10
Exceptional
26 Apr 2026
Erida
Great customer service. Very clean hotel. The only complaint was the parking… we had to wait about 30 minutes to find a parking spot on Saturday night; other than that, highly recommend.
Family_with_children
10/10
Exceptional
25 Apr 2026
Karen
It was a great stay! We had 4 rooms for a family girls getaway and really enjoyed the hotel! Perfect location and very helpful staff overall!
Friends_and_family Family
10/10
Exceptional
25 Apr 2026
Brenda
Great night! Great accommodations.
Partner
2/10
Poor
18 Apr 2026
Katherine
The property is worn done- I had to change rooms 4 times for a variety of issues mostly plumbing. The staff was incredibly helpful and tried to accomodate.
Family
2/10
Poor
18 Apr 2026
Ernest
w
10/10
Exceptional
17 Apr 2026
Ellen
The entire hotel was very clean and well appointed. Staff was friendly and helpful. Its conveniently located for dining and shopping. My stay was lovely!
Family_with_children
10/10
Exceptional
17 Apr 2026
Darryl
My girlfriend and I had a great stay for an extended weekend getaway. The spa is fantastic and I love the location.
Partner
8/10
Excellent
16 Apr 2026
Jasmine
Parking felt safe
Family_with_children
10/10
Exceptional
10 Apr 2026
Katelen
My overall experience was wonderful and qould be back again
Business
10/10
Exceptional
07 Apr 2026
Vinayan
Nice location and property was super clean
10/10
Exceptional
05 Apr 2026
Shaun
Property was nice. Staff was very helpful. Rooms where very nice and clean.
10/10
Exceptional
02 Apr 2026
Ryan
Absolutely fantastic
8/10
Excellent
31 Mar 2026
Erica
Great hotel. Didn’t like the fact that I was given a different room than I booked online. I was also next to very loud people the whole weekend which kind of made the stay less enjoyable. Also don’t understand why the spa is only available on Saturdays.
10/10
Exceptional
24 Mar 2026
Glenn
Nice rooms. Convenient to local attractions
10/10
Exceptional
20 Mar 2026
Whitney
Great Stay, Friendly Staff. I definitely will book again.
Family_with_children
8/10
Excellent
16 Mar 2026
Deionta
Clean room
10/10
Exceptional
15 Mar 2026
Nicholas
The rooms were very clean and the staff was very nice
Partner
10/10
Exceptional
15 Mar 2026
Leonardo
I went in the winter time the heat was really good
Nice Hotel
8/10
Excellent
10 Mar 2026
Tiffany
This is one of the best Hilton’s have stayed. Literally near restaurants and shopping. Staff were so nice and accommodating. There is a spa in the hotel you have to book a day in advance. They have a 24 hour gym and a pool and hot tub. There is a restaurant in the hotel you can get food. The negative the pool is under 14 need parents with you anything else is fine. I booked for the pool. So many kids in the pool Sat and most of Sunday and teens. I couldn’t enjoy it nor did I try. I finally got to enjoy the pool area Sunday around 8:45 pm. The same two teens were in the gym around 14 years just doing stuff like sitting around and talking. We got in the pool they open the privacy curtain to be seen. We played them off. When that didn’t work they came in the pool area with their gym clothes no pool clothes just to get attention. One of which purposely walked to the hot tub were we were. They put get in and sat so we waited to see what would happen. She started to call her friend over to try to get a reaction. We decided to leave but we acted like we were ready to go. Soon as we started to leave they left. I really hope this establishment thinks about adult hours. Especially since there is a restaurant/bar inside. 6AM-8AM adult swim 18 on up and 8pm-10pm adult swim only 18 on up. Gym should be 16 on up out even 18 on up because kids or young teens could get hurt using equipment. Lobby hour
6/10
Pleasant
10 Mar 2026
Deborah
The location in Short Pump was great. This was one of the loudest hotels I’ve ever stayed at. Children were running up and down the hallways knocking on guest doors. Playing with the elevators etc. I am sure it was harmless fun, but for the price we paid per night, and the fact it’s considered a resort w/ a spa, we thought it would be a bit more upscale.
Friends_and_family Family
10/10
Exceptional
09 Mar 2026
James
Clean room
10/10
Exceptional
23 Feb 2026
Patricia
Clean rooms, spacious hotel, staff was very helpful and the spa was a nice treat.
Friends_and_family Family
4/10
Poor
23 Feb 2026
Jamie

I really wanted to love this place, but unfortunately, the reality didn’t live up to the high-end marketing. While the aesthetic has potential, the overall vibe was \"meh\" at best, and one specific interaction completely soured the visit.

The Atmosphere
The promotional photos definitely do some heavy lifting. While the space is clean, it lacks the \"luxury\" polish advertised. It felt more like a standard mid-range venue trying a bit too hard—I was expecting for the price point.

The Dealbreaker: Staff Interaction
A luxury experience is defined by the service, and that’s where things fell apart. While most of the team was perfectly fine, one staff member managed to ruin it. Her attitude was dismissive and rude; it felt like a basic request was a massive inconvenience to her when there were plenty of help and people standing around talking to one another.

In a premium establishment, you expect to feel welcomed, not tolerated. That single interaction cast a shadow over everything else.

Final Verdict
If you’re looking for a truly \"luxe\" experience, this isn't it. Between the underwhelming room decor, water stains, unfilled body wash and the hit-or-miss service, it just doesn't justify the cost. There are plenty of other spots in the city that offer better value and a much warmer atmosphere.
Partner
6/10
Pleasant
16 Feb 2026
Helen
Hotel is nice. Restaurant was better than typical hotel food. Our toilet wouldn’t flush during our stay. Not a big deal…I let the front desk know on our way out for the day at 8AM. Returned to the room the change and go to dinner only to find out the toilet had not been fixed. The front desk said they had no one on site to fix it. They did offer for us to move rooms, but ugh.
10/10
Exceptional
10 Feb 2026
Laini
Great room, great hot tub, great breakfast, ample parking, great customer service. I'll definitely stay here again.
10/10
Exceptional
09 Feb 2026
gloria
The room was clean, love the tv size and the water pressure was to die for. All amenities were appropriate. Simply love this hotel.
10/10
Exceptional
04 Feb 2026
Shawnte
Everything was great!
6/10
Pleasant
30 Jan 2026
KENDALL
Place was nice clean but did not have hot water for a day and a half
Leisure Family
10/10
Exceptional
23 Jan 2026
Eugene
Great
10/10
Exceptional
21 Jan 2026
Elizabeth
The hotel was super nice. My room was very neat and clean. The staff were nice, friendly and professional. I don't eat breakfast too often; therefore, I didn't have breakfast during my stay.
Leisure Partner
2/10
Poor
19 Jan 2026
Shandell Anita
NO HOT WATER 8:00am-2:00pm
ROOM WAS HOT
EXTREMELY FOUL SMELL
ONE MANAGER OFFERED ACCOMMODATIONS THEN THE OTHER MANAGER SAID NO THAT WASNT POSSIBLE
THEY WERE NOT ABLE TO ADJUST RATES DUE TO THIRD PARTY BOOKING PER MANAGER
Leisure Family
10/10
Exceptional
19 Jan 2026
Hisham
Great hotel and nice people
Business Family
10/10
Exceptional
19 Jan 2026
Dirdre
All good
10/10
Exceptional
18 Jan 2026
Annette
From the front desk, room quality, Shulas Staff thru security, this is a GREAT Hilton.
8/10
Excellent
18 Jan 2026
Christine
Room was great! Clean and ready to relax in. Staff were extremely kind and helpful. Next door neighbor had a kid who was having a rough time throughout the night, but other than that we enjoyed our stay.
Partner
10/10
Exceptional
17 Jan 2026
Janice
The room was spotless and the staff was friendly.
10/10
Exceptional
12 Jan 2026
Saeed
Staff are friendly, rooms are clean, and there is a good restaurant on the property.
10/10
Exceptional
12 Jan 2026
Jackie
Yes
Partner
10/10
Exceptional
12 Jan 2026
Tawanda
The facility was nicely decorated. And our room was very clean, fresh and especially the bathroom and shower was spotless!! Will stay again.
8/10
Excellent
10 Jan 2026
Lauren
Very clean comfortable and quiet. Unfortunately the shower water was only lukewarm for both my shower and my husband’s.
Leisure Family
10/10
Exceptional
10 Jan 2026
Carolyn
Quick and easy, staff was nice
Leisure Family
10/10
Exceptional
07 Jan 2026
Megan
Wonderful I ended up in hospital due to medical issues so we did leave at 1:30 in morning
Leisure
10/10
Exceptional
06 Jan 2026
Breena
I highly recommend the Hilton Richmond Hotel & Spa/Short Pump! I stayed for 3 days in Dec 2025 and had an excellent experience. I was extremely pleased with everything. The overall cleanliness was spotless. The desk staff were friendly and professional. The food and drinks at the bar were delicious. The bar staff was attentive and engaging. I had so much fun getting to know the bartenders and exchanging stories. I also went to the spa on my last day and had the BEST massage I've had in a long time. Unfortunately, I cannot recall the masseuses name, but she is from Ukraine and she has magic fingers. My neck muscles and frozen shoulder felt 1000% better after the massage. The walk from the spa to my car was like floating on a cloud. I also met a woman in the waiting area who described the fantastic spa experience she had. I will definitely stay here again when I visit my daughter in Midlothian next month. I'm looking forward to the hotel stay and another spa service.
Leisure Partner
8/10
Excellent
04 Jan 2026
Munir
Yes
8/10
Excellent
03 Jan 2026
Dave
Everything was fine. Though the $2 per bottle of water in the room is a bit much. 2 nights ago I stayed in Marriott group hotel and received a water bottle, chips and snack bar at check-in at no charge.
Leisure Self
10/10
Exceptional
31 Dec 2025
Gin
Everything was perfect!
Partner
8/10
Excellent
30 Dec 2025
Jamie
Good location. Helpful customer service.
Leisure Self
8/10
Excellent
29 Dec 2025
Terry
Everything great except the water was not very hot. My shower was a little cooler than I like.
Leisure Family
10/10
Exceptional
28 Dec 2025
Danay
Everything was perfect…
6/10
Pleasant
28 Dec 2025
Paula
Seemed tp
10/10
Exceptional
28 Dec 2025
Crystal
Clean room beautiful view very friendly helpful staff easy check in
Leisure Partner
10/10
Exceptional
27 Dec 2025
Ernest
The whole place was just great!!
Leisure Partner
10/10
Exceptional
24 Dec 2025
Talisha
Very Very pleased. The film was clean, bed made everyday with fresh towels! This the best service in a long time I have experienced! Staff was very pleasant and courteous. We will definitely be coming back again🙂
Leisure Partner
8/10
Excellent
24 Dec 2025
Amber
Close to shopping
Business_and_leisure Family
10/10
Exceptional
22 Dec 2025
Ashley
Excellent customer service, Staff was polite and helpful. I highly recommend this hotel.
Business Family
10/10
Exceptional
20 Dec 2025
Maria
Everything was excellent. The only thing that disappointed a bit was that I had looked forward to being able to get coffee at the Starbucks cafe station, and it was closed both days that I was there. Minor inconvenience but an amenity that I had looked forward to.
Business
10/10
Exceptional
16 Dec 2025
Micah
Very clean
10/10
Exceptional
15 Dec 2025
Derek
Excellent Service
8/10
Excellent
13 Dec 2025
Kelly
Customer service and convenience was top tier, Front Desk 10 stars
Lobby Bar ......Andy was outstanding
Restaurant Aster was amazing. Food wasnt great but her support ancccchospitality was spe
Self
10/10
Exceptional
12 Dec 2025
Walter
Greaty staff and lovely pl;ace.

Location & surroundings

Hilton Richmond Hotel & Spa/Short Pump
12042 West Broad Street, Richmond, United States

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Hilton Richmond Hotel & Spa/Short Pump

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