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Courtyard Richmond Northwest
Richmond - VA · United States
3950 Westerre PkwyView location
8.6/10Excellent899 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition8.8/10 8.8
Location9.2/10 9.2
Neighborhood9.4/10 9.4
Quality10.0/10 10.0
Value8.6/10 8.6
Amenities8.4/10 8.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Courtyard Richmond Northwest
Enjoy amenities like the outdoor pool and 24-hour fitness center. This hotel also features complimentary Wi-Fi and a cozy lobby fireplace. The Bistro offers American cuisine and a bar/lounge, with additional dining available at the coffee shop/cafe. Business travelers will appreciate the 24-hour business center and express check-out.
The hotel offers 1927 square feet of event space, perfect for conferences and meetings. Free self-parking is available. The 154 guest rooms feature flat-screen TVs, complimentary wired and wireless internet, and cable programming. Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
Coffee/tea makers, irons/ironing boards, and phones with free local calls add extra convenience. Nearby attractions include Elk's Lodge (2. 4 mi), Virginia Hospital & Health (2. 6 mi), and Short Pump Town Center (3. 1 mi). The preferred airport is Richmond International Airport (RIC), 20 miles away.
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When you stay at Courtyard by Marriott Richmond Northwest in Richmond, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 11.3 mi (18.2 km) from Virginia Commonwealth University and 12 mi (19.3 km) from Broad Street.
Stay in one of 154 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Richmond? This hotel has 1927 square feet (179 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Pet fee: USD 100.00 per accommodation, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Elk's Lodge
3.9 km / 2.4 mi
Virginia Hospital & Health
4.1 km / 2.6 mi
Short Pump Town Center
4.6 km / 2.8 mi
Bowlero West End
5.1 km / 3.2 mi
Regency Square Mall
6.6 km / 4.1 mi
Henrico Doctors' Hospital
7.4 km / 4.6 mi
Sheltering Arms Institute
7.8 km / 4.8 mi
Bon Secours Heart Institute at Reynolds Crossing
8.8 km / 5.5 mi
Colonial Shooting Academy
9 km / 5.6 mi
Cultural Arts Center Glen Allen
10 km / 6.2 mi
Shops at Willow Lawn
11.2 km / 6.9 mi
University of Richmond
11.4 km / 7.1 mi
Lewis Ginter Botanical Garden
11.6 km / 7.2 mi
Robins Center
11.8 km / 7.4 mi
Belmont Golf Course
11.9 km / 7.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 154
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
Show 23 more facilities & services
- Laundry service
- Babysitting service
- Bellboy serviceExtra charge
- Fireplace
- Hotel safe
- Lift access
- ShopExtra charge
- GardenExtra charge
- Terrace
- Concierge
- Newspapers
- Clothes dryer
- Café
- Bar
- Restaurant
- Conference room
- Meeting room
- Indoor freshwater pool: 1
- Hairdressing salonExtra charge
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
SUITE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 45 m²SUI.B1-KG
Room overview
Smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Individually adjustable heating
- Wi-fi
- Internet access
- Toiletries
- Cable TV
- TV
- Direct dial telephone
- Housekeeping
- Hairdryer
- Pay movies
- Mini fridge
- Tea and coffee making facilities
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
SUITE KING BED ONE BEDROOM
Room photos
19 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Individually adjustable heating
- Wi-fi
- Internet access
- Toiletries
- Cable TV
- TV
- Direct dial telephone
- Housekeeping
- Hairdryer
- Pay movies
- Mini fridge
- Tea and coffee making facilities
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 29 m²DBL.H6-KG
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
DOUBLE Accessible KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 31 m²DBL.2Q
Room overview
Smoking room- Room size
- 31 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wi-fi
- Tea and coffee making facilities
- Mini fridge
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Individually adjustable heating
- Ironing set
- Pay movies
- Toiletries
- Cable TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
DOUBLE TWO QUEEN BEDS
Room photos
13 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 31 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wi-fi
- Tea and coffee making facilities
- Mini fridge
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Individually adjustable heating
- Ironing set
- Pay movies
- Toiletries
- Cable TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 29 m²DBL.KG
Room overview
Smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Mini fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCourtyard Richmond Northwest
DOUBLE KING SIZE BED
Room photos
11 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Mini fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Courtyard Richmond Northwest
100
reviews shown
Michael
Great gym
Claudia
Tuve una excelente experiencia en este hotel. Desde el momento del check-in, el personal fue muy amable, atento y dispuesto a ayudar en todo momento. La habitación estaba impecablemente limpia, era cómoda y contaba con todo lo necesario para una estancia agradable.
Las instalaciones se encuentran muy bien cuidadas y el ambiente es tranquilo, ideal para descansar. Además, la ubicación es muy conveniente y facilita el acceso a diferentes lugares de interés.
Sin duda, recomiendo este hotel a quienes buscan comodidad, excelente servicio y una atención de calidad. Agradezco al equipo por hacer de mi estancia una experiencia tan agradable. ¡Volvería con mucho gusto!
Las instalaciones se encuentran muy bien cuidadas y el ambiente es tranquilo, ideal para descansar. Además, la ubicación es muy conveniente y facilita el acceso a diferentes lugares de interés.
Sin duda, recomiendo este hotel a quienes buscan comodidad, excelente servicio y una atención de calidad. Agradezco al equipo por hacer de mi estancia una experiencia tan agradable. ¡Volvería con mucho gusto!
Phuong Ha
AC unit very loud in room 306. Staff mentioned normal in all rooms.
Elizabeth
This is the best hotel. The staff was incredible, our room and the entire facility was spotless, and the cafe and snack bar were a life-saver for us. I cannot say enough good things about this place. We were there for 16 days while our home was being worked on and this hotel was so accommodating with all our needs. Thank you for your commitment to excellence while still being affordable!!!
Siddharth
Good location but mediocre operation. Not a single thing stood out but plenty of unpleasant moments. Check in was unclear and could have been more welcoming. AC unit rattled all night. Stayed for three nights and not once was the room cleaned, sheets cleaned etc. (this was unacceptable for the price we paid), side doors to enter the property were unlocked which was a security hazard, billing was tricky, twice we were given the wrong bill. Not a fan.
Cristina
I was very offended and unimpressed that one of the front desk staff members accused my son of stealing from the little supermarket. He was in there looking around for a snack and I asked him to tell me if there was anything he wanted and then to come ask me for the money. I was upstairs in the room. The staff member asked him to lift up his shirt and empty his pockets and he said why, and she said that she saw him put something in there. His pockets were empty and he had not put anything in there. My son is only 13 years old and I think it is completely inappropriate to ask him to lift up his shirt to prove he has not stolen! The right thing to do would’ve been to ask him to please leave or get his parent.
Fritz
I've stayed at the Courtyard by Marriot in Short Pump several times. The location is excellent. It's close to good shopping, nice restaurants and most important my mom's assisted living facility. The staff is always friendly and helpful. And the rooms are very comfortable. It's a great stay particularly for what they charge.
Catherine
We were charged daily for parking even though we did not have a car and had to go to counter twice to have charges removed. Food at cafe was pricey
Akim Nintse
I Think it is time to simply replace the bed linen set. Other than that, the hotel is well managed and cleaned. I will definitely stay there again.
Amy
Staff was very friendly and outgoing. Room was very clean and we really enjoyed our stay
Lynda
Steve was excellent polite the food court was excellent however I noticed on my bill that I was charged for parking every day
Two issues one I didn’t have a car and two on their website. It says free self parking. Please make sure you check your bill.
Two issues one I didn’t have a car and two on their website. It says free self parking. Please make sure you check your bill.
Michael
Nice bar
Katy
The staff were kind and considerate! Rooms were comfy and clean. Will stay again when visiting Richmond.
DENESE
There are still renovations underway but they didn’t seem to interfere with customers. They have started charging $5/night to park in the open parking lot which is completely absurd. The bed was too firm for my liking.
PHILIP
Fine
Gregory
Had a little construction on the front of the building but nothing that interfered with the entrance. The staff was excellent!
STEVE
The area in front of the lobby outside was a wreck.
Mary
The stay was just okay. The staff was very kind. The handicapped room was clean. The shower was terrible. There was very little water pressure and the shower did not drain properly so water went all over the floor making it very dangerous for someone with mobility issues. The television did.not work.
Dakwan
It was good
Jennifer
They were
Ariana
Stayed for one night while passing through. Stayed here in 2023 & loved It, however this time around was a completely different experience. I checked in late at night and was leaving early the next day, but I couldn’t sleep. The mattress was terrible. The room and bathroom were extremely outdated and had a broken tub, dirty carpets. The room had a smoke smell. The AC was barely working. Definitely wouldn’t stay here a third time.
Christopher
Great staff, especially Minnie at the front desk. Nice clean hotel. Easy in and out.
TaShieka
The staff was amazing! They had just renovated the space within a month, but I did not have a phone line nor did I have a remote. The bed wasn’t the most comfortable.
Edwin
Courtyard by Marriott always exceeds my expectations.
Felicia
I've stayed at several Courtyard by Marriott locations and have found them to be far superior to many other high end facilities.
Stephen
Clean room, super friendly staff—great stay!
Sarah
I was very pleased with my room. However if the hotel isn’t going to offer free coffee in the lobby (like every other hotel does) then you better make sure your Bistro is open and fully operational which is wasn’t the entire time Inwas there. And the gal there was RUDE
Kirsten
Great stay
Lisa
First time i was disappointed with a Marriott hotel, I've stayed at several other Marriott's and this was first time I was charged to park my car in the parking areas of the hotel, and told they were adding $20 on my card, that would be retuned at end of stay. The beds are also very hard, i did not get a very good nights sleep.
Mark
Front desk staff was wonderful!!!
Karl
NA
Zyon
The room was very nice
Sang-Ae
Excellent
Thomas
Nice property very clean. Main entrance was under construction and closed. Inadequate signage to direct you where to go to check in when arriving. Needs to be more pronounced with a large (lit up) enter here sign at night. Other than that a very pleasant stay.
SERITA
The room smelled wet. The shower had roaches.
Don
Everything went smoothly and the facility was clean and
I will use again.
I will use again.
Danielle J
Great stay
Alana
Amazing
Robert
Great stay!
Laura
Easy checkin, very nice, clean and in a great location!
Ashley
Very clean rooms, friendly staff, delicious food. The cleanest indoor hotel pool ever, and its air conditioned. Can’t wait to visit again.
Randy
Staff was GREAT! Room was clean, comfortable and reasonably priced!😁
Lois L
Ok
Herbert
.
Kathryn
The staff are very friendly and helpful. I will be staying here again in the future.
Erzsebet
Clean, nice hotel. Staff is very friendly and help you in any way they can.
Jason
Great stop
Rahel
Our first night, we noticed the bedsheets had multiple stains. The water pressure from the shower was very low. However the staff were very polite and helpful. Another issue we had, was the confusion around the parking. When I first placed the booking over the phone, I was informed that parking was free, but when we got to the hotel they told us parking is $5 per night. There should be more clear information on the website as to whether parking is free or not.
Karen
No free breakfast included and, I believe, they charged $5 for parking. I haven't looked at my receipt yet. If they have, it's ridiculous!
Eric
The property was very clean and well kept. The only criticism I have is to why they are charging a parking fee.
Laurie
Excellent
I very much enjoyed my stay, even though it was quite brief. I was welcomed warmly, my room was clean and comfortable, and i enjoyed being able to get a glass of wine before heading out for the evening. I appreciate it. The efforts to be more Eco, friendly with recycling in the room and use of real plates and forks, and wine glasses
John
Excellent as always
Mark
The hotel was nice. We had to pay to park in their parking lot.
Delita
Amazing !!!! Very relaxing and clean !!
Elizabeth
Very clean and updates
Jacqueline
the fact of remodeling of the hotel. laundry just terrible
Shawn
Quite older but renovated property. Priced accordingly. Easy shopping and dining nearby if needed, not walking distance but within a mile or two.
Frederick
You can tell the staff genuinely cares about creating a great guest experience. The service was outstanding. My room was very comfortable, and I loved the glassed-in shower and thoughtful layout. The hotel is also in a great location, with plenty of dining and entertainment options nearby. The price was very reasonable for the quality. Well done, and thank you for making my stay so enjoyable.
– Fritz Alders
– Fritz Alders
Steven
Comfortable and relaxing, SLEPT WELL
Robert
Stayed 4 days to spend family time in richmond. Worked out well with having a suite, and walk out patio! Room was modern and comfortable. Beds are good, a little softer would be good.
Eric
Excellent
LORELEI
Good location, nice staff
LORELEI
Very kind, helpful, courteous staff.
Sheila
The stall shower was ridiculously made; one door doesn’t open at all; other is narrow plus shower stall dirty. The pillows and mattress awfully soft. Marriott Courtyard doesn’t give u fresh towels until your 5th day! Truly unacceptable for a high end courtyard. Would not recommend.
Verified traveler
New management needed
Had the unexpected rude interaction with the floor manager been normal oppose to aggressively belligerent i would have given 4 stars. Everyone was nice and acoomadating there. I asked one simple question for clarification and maybe she was having a bad day but she went into a ghetto unprofessional rant til i still calmly explained i was a gold member and began recording then she understood my simple question and became sooo nice. Never experienced that ay any Marriot or other hotel for that matter. Especially since it wasn't a question that even warrented any sort of offense to be taken...🤔
Charles
Hello ??? Anyone ???
Never replied to lost item request. Hotel was going through renovations no one mentioned making it noisy.
Legacy
I love this place in general i always come here for the most part the people are so kind and helpful and very friendly..
Tami
Under construction
If I had known about the construction I would have chosen a different hotel.
Kenya
Great customer service!
Quick easy check in process.
Quick easy check in process.
Tony
The rooms were great..Just the lobby was messy and under construction…It will be great when they finish..
Gabrielle
Lovely property with nice staff
anastasia
Air conditioner did not work in room. Front lobby and hall under construction but no one told us ahead of time.
Richard
Under remodeling
Under remodeling. Bathroom fan very loud without cover and dropping lint. Sliding door not closing properly and charging me incidental fee of $20 to be investigated
Julie
The first floor and lobby are under construction. The second floor was completed.
Lisa
Bloodstain on the comforter is unacceptable. Then not cleaning the room when asked. Finally, after 6:30, staff stripped the bed and left the bed unmade with sheets folded on top.
We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.
We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.
Jeffrey
The hotel was in disrepair awful
MANISH
We stayed in the hotel for 2 nights and to our surprise the hotel does not offer any room service after first night including no towels change or any other room service. Completely unheard off based on my last 20yrs staying in hotels around the world including US.
Requested front desk to get towels and after 1.5hrs had to go to front desk requesting a set of towels and got to hear a lame excuse they got the wrong room. I thought when you can front desk they can see which room you are calling from - funny.
There was no mention on the website that Pools are getting renovated. You pay the premium amount for the room to find out the basic amenities like pool - fitness center was so small that only 3-4 people can work out at any time.
I will definitely not recommend this hotel to anyone.
Requested front desk to get towels and after 1.5hrs had to go to front desk requesting a set of towels and got to hear a lame excuse they got the wrong room. I thought when you can front desk they can see which room you are calling from - funny.
There was no mention on the website that Pools are getting renovated. You pay the premium amount for the room to find out the basic amenities like pool - fitness center was so small that only 3-4 people can work out at any time.
I will definitely not recommend this hotel to anyone.
Patricia
The staff was absolutely lovely.
Rukmaiah
It’s a good hotel
Latanya
When i got there the receptionist was pleasant, nice and she stated that she will put me on 4th floor and if i didnt like it she will chwnge rooms. Got into the room and it was clean,new,smells wonderful . Had enough safe for me and the only thing i didnt like it had no microwave 😕 but over all the room was clean and the lounge,pool ,and the bar was good
They had a peice of equipment out in front didnt make the hotel look good. I knew they were remodeling but that should have been put in the back so kids,guest wouldn't get hurt.
They had a peice of equipment out in front didnt make the hotel look good. I knew they were remodeling but that should have been put in the back so kids,guest wouldn't get hurt.
Richard
Unbeknownst to us this hotel was under renovation. Floors in the room still had grout residue, new toilet had a leak and water all over and shower area floor was dirty. The refrigerator was missing. The parking was very limited as all the old furniture and new furniture took up many parking spaces. After seeing conditions of the room i informed the 2 people at the front desk Sat morning at 615am, they apologized and said they would take care of everything, low and behold when i returned Sat night everything was the same. I was disgusted!!! Sat night returned to the hotel, exhausted and couldnt find a parking spot. I was never informed that parking was going to be an issue and how i should handle it I will never stay at a courtyard by Marriott again. Ive never been so disappointed by a hotel, like i was this past weekend. Oh another thing, the elevator was rattling like crazy and the staff knew. No signs, no communication just poor management all around. I do have pictures. If anyone would like to follow up.
Kimberly
The room was nice and clean. I add on breakest which was very good selection.
Verified traveler
Bad Coutyard experience
We requested two rooms for our recent stay. We had asked for adjoining rooms. Unfortunately, they couldn't accommodate us, but gave of rooms that were close. The worst part is that they gave us one room that was already occupied. When we finally got everything corrected, we found that one of the rooms had a slow draining sink and the other had a stopped up toilet. It gets better...they didn't have anyone that could come up and fix the toilet. They finally found a plunger, but they handed it to me to have me un-stop the toilet myself, saying they didn't have an engineer to do it.
Terrence
It was under renovation
Robin
The property was convenient to 95 but was under renovation so lots of hammering and saw noise. The room was fairly clean but there weren’t any cups and leftover food in the fridge. The a/c struggled to keep things cool and the toilet clogged.
Betty
Great staff!!!
Douglas
Everything was fine. Nothing remarkable or bad. An average stay - nothing more, nothing less.
jeremy
The location
Yolanda
Excellent service! Bonnie and Ms Ferguson were exceptional!
Richard
Verulean and quiet.
Robyn
The staff was nice. I was disappointed in the room because the carpet was very worn and stained, the water pressure was weak, and the air conditioner didn't stay on at night so i didn't sleep well. Plus, it was noisy with guests coming and going to other rooms.
Terri
It was very nice.
ERIC
They were doing renovation on the side of the hotel I stayed in the noise level was terrible I couldn't get any rest on Saturday because they started early on Saturday morning.They should have just closed that side of the hotel down for a while . Banging a lift was in front of my window in which was taken old debree from the floor above my room so I couldn't open the curtains because someone was going to be able to look into my room. So I went to the front desk and asked if they could move me to another room in which they said nothing was available. I'm like really so for my 2 day's I stayed I had to deal with the noise. 😡
David
Very typical Courtyard property. Very clean and great service. Perfect for a brief overnight trip.
Joseph
Greedy Owner
Room was fine. Mary did great getting me some coffee and milk later on. Every Marriot I’ve ever stayed at had 24 hour coffee available and free complimentary breakfast, this place had neither. I’m not sure if these are franchised but the owner here is obviously greedy and I won’t be staying there again.
Sean Jerome
Very quiet and clean would stay there again.
Carole
This motel offers very a relaxing and quiet experience. The staff was very friendly and the room was clean and comfortable. The beds were soft and comfortable.
I did not understand having to pay extra for coffee as every other hotel we have stayed in offers free coffee.
I did not understand having to pay extra for coffee as every other hotel we have stayed in offers free coffee.
Rewas
It was great
Teresa
Room was very clean. The beds were very comfortable and it was quiet. Would stay again!
Philippe
Friendly helpful staff
Excellent staff, check in was a breeze, Emily was very friendly and helpful.
Room was clean and comfortable. TV is a little old, not able to stream but I am ok.
Room was clean and comfortable. TV is a little old, not able to stream but I am ok.
Location & surroundings
Courtyard Richmond Northwest
3950 Westerre Pkwy, Richmond, United States
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Courtyard Richmond Northwest
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