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Extended Stay America - Richmond - West End - I-64
Richmond - VA · United States
10961 W Broad StView location
6.2/10Good1,000 Reviews
Cleanliness6.4/10 6.4
Service7.2/10 7.2
Comfort6.8/10 6.8
Condition6.2/10 6.2
Neighborhood8.8/10 8.8
Amenities6.2/10 6.2
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America - Richmond - West End - I-64
Property Location With a stay at Extended Stay America - Richmond - West End - I-64 in Glen Allen (Innsbrook), you'll be within a 15-minute drive of Short Pump Town Center and Lewis Ginter Botanical Garden. This hotel is 11. 3 mi (18.
3 km) from Science Museum of Virginia and 11. 4 mi (18. 4 km) from Children's Museum of Richmond. Rooms Make yourself at home in one of the 142 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops.
32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves. Amenities This smoke-free hotel features hiking/biking trails nearby and mountain biking nearby.
Dining For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM. Business, Other Amenities Featured amenities include laundry facilities, a safe deposit box at the front desk, and coffee/tea in a common area. Free self parking is available onsite.
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When you stay at Extended Stay America Select Suites - Richmond - West End - I-64 in Richmond, you'll be in the suburbs, within a 15-minute drive of Short Pump Town Center and University of Richmond.
This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street. Make yourself at home in one of the 142 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops.
32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves. Featured amenities include express check-out, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
The front desk is open daily from 9:00 AM - 10:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Long-term renters welcome
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Late check-out is available for a fee (subject to availability)
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Elk's Lodge
3.4 km / 2.1 mi
Short Pump Town Center
3.7 km / 2.3 mi
Bowlero West End
6 km / 3.7 mi
Regency Square Mall
6.2 km / 3.9 mi
Sheltering Arms Institute
7.3 km / 4.5 mi
Henrico Doctors' Hospital
8.2 km / 5.1 mi
Crump Park and Meadow Farm Museum
9.1 km / 5.7 mi
Cobblestones Park
9.6 km / 5.9 mi
University of Richmond
10 km / 6.2 mi
Bon Secours Heart Institute at Reynolds Crossing
10.2 km / 6.4 mi
Cultural Arts Center Glen Allen
10.9 km / 6.7 mi
Libbie Mill Dog Park
11.2 km / 7 mi
Stony Point Fashion Park
12.1 km / 7.5 mi
Lewis Ginter Botanical Garden
12.4 km / 7.7 mi
Belmont Golf Course
12.8 km / 7.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 142
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Smoke detector
- Hotel safe
Show 8 more facilities & services
- Lift access
- Bar
- Conference room
- Spa centreExtra charge
- Breakfast
- Continental breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO QUEEN BEDS NON SMOKINGSTUDIO • TWO QUEEN BEDS NON SMOKINGSTU.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO DELUXESTUDIO • DELUXESTU.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America - Richmond - West End - I-64
STUDIO DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America - Richmond - West End - I-64
100
reviews shown
Mariah
They are a scam do not go though this place ever I had a bad time to where I had to leave a week early and go back home and when I asked for a refund they wanted me to pay more to get it back
Sharell
Staff was really nice and helpful
Ron
Great people and nice stay
keneth
Exeptional
Catherine
There were cockroaches in the bathroom and kitchen. There were little beetles that flew into our drink glasses. The very small round toilet seat did not fit the elongated toilet. There was no shampoo in the bathroom. One of the kitchen chairs was broken (like, really broken). The staff respectfully acknowledged the problems. Next time we look for a hotel, we’ll read the reviews more carefully before we make the reservation.
Mirla
We have stayed at other extended stay and we rate it as acceptable. The toilet has a malfunctioning flush. The caulking in the bathroom is half hazzardly done. The air vent is rusty
April
There were roaches everywhere. Babies and adults. I complained to staff, but they were not phased in the least and would not give a refund. I need to talk to Expedia about this. I left a day early and lost money as it was prepaid. There was even a roach in my bag when I got home.
Brittany
Filthy, disgusting I literally checked out an hour after. My room wreaked of smoke and everything was covered in filthy. Bugs were dead on the floor
Jaquella
I wouldn’t stay again so bad the worst ever
Rebecca
Exterior looks ok but the room was gross, old, and dirty. Very run -down. No garbage can in the room. Staff unfriendly. People hanging outside in lawn chairs smoking and drinking. Do not stay here.
Deiby
had a terrible experience at this hotel. The customer service was awful when I raised multiple issues, they just said they had no other rooms available. The toilet wouldn’t flush, and the lights kept turning off automatically every two hours. Even the TV kept shutting down every hour. I would not stay here again, and I strongly advise others to look elsewhere.
Ron
Exeptional
Mohammad reza
Nice stay
Karin
We choose this hotel for brief visits in VA. The price for what you get is appropriate and this location is quiet and we feel safe. I do not feel it's as clean as it should be. The floors always feel like they need a good scrubbing. The bed this time was very, very firm. The frig did not shut tightly and my husband had to tighten the toilet to reduce wobble. The hotel is really starting to show signs of age. They need to thoroughly clean and upgrade the rooms before things get too bad.
Edinburgh
Insects in room
Jeniffer
Nice stay , clean room and comfy bed .
keneth
Exeptional
Monte J
Location great, the property and room, not so much
Crystal
Its was nice stay . Clean room . Great stuff and easy parking
Tamara
It was so bad I never even made it into the room.
Vaughn
One night. Was nice. 2 negatives. Room refrigerator made noise all night. Very hard to see room numbers. Only on the door no large signs like a range at building entrances
George
The kitchen came furnished with two-burner stovetop, sink, full-size refrigerator, small microwave and a two-person high-top eating area. There was only one high-top chair. Nothing was provided to enable cooking or eating. No pots, pans, coffee maker, dishware, serving vessels or cooking or eating utensils. There was a single small armchair.
Blaine
Room smelled like smoke in a none smoking room. Cockroaches in the bathroom. And apparently u only have 15 minutes to get a refund on ur room for the night. Front desk was nice tho.
Sherman
I didn't use the laundry & the wifi was good
Danielle
Staff is always helpful
Mohammad reza
It was a nice stay . Room was clean . Hotel was quit abd front desk was helpful
Jeniffer
Exeptional
Mohammad reza
It was a nice stay without any issues . Will be back .
keneth
Exeptional
Ron
Exeptional , quit place , liked it
Whitworth
Every convenient hotel has its downsides, this one has a great balance between leniency and nobility.
This hotel breeds community and connection at the cost of its own reputation, sometimes it gets a little loud but other than that this is a wonderful hotel.
This hotel breeds community and connection at the cost of its own reputation, sometimes it gets a little loud but other than that this is a wonderful hotel.
Mohammad reza
Exeptional
Motsumi
Room, amenities.
Ron
Exeptional
keneth
Its was a nice stay . Property was quite . Room was clean thats all the matters .
Chad
Good stay for a night and Amal was veey helpful
Romel
Old outdated place
Crystal
It was nice stay . Room was clean . Hotel was quite .
keneth
Excellent location, near tons of stores and restaurants. We only stayed one night as we were traveling home but if I had reason to be in Richmond again I would definitely stay here. Rooms were very clean, shower had great water pressure! All over great .
Elton
Good
Crystal
Nice stay.
keneth
Room was clean . Front desk was very helpfull . Property was quit . No face problem at all . Satisfied .
Mohammad reza
Exeptional
Frank
meh
Jenny
The room looks nothing like the picture. This place is old, dirty, decaying and absolutely disgusting. It was smelly and gross. People were yelling at all hours of the day and night, which was scary. Please do not stay here. You will truly regret it. This is by far the worst hotel experience of my life!
Timothy
Convenient location, clean room, great pricing if you are on a budget!
Kim
The suite was acceptable. Smelled like cigarette smoke even though it was non- smoking. The suite door locked but very loose the second lock did not turn the bed was good, bathroom clean l, and the recliner was a plus. Parking area and clientele was questionable. Appreciative of the staff but will not stay again.
Destiny
good
April
I love this place. It's so convenient for me. So close to my job and on the bus line. Helps a lot. The staff is friendly and the room is clean. No bugs. And the little problem I had, they fixed it right away.
Najwa
I love extended stay at West End Richmond. Staff are polite. Place is clean
Najwa
Love this place easy parking. Room are clean and spacious
Najwa
Easy access to rooms, laundry and trash. Rooms are clean and service is great
Karin
This is our 2nd time staying at Extended Stay. The location is excellent for our purposes and there are plenty of food choices in the area. The bed is very comfortable and, if needed, the room is provisioned well down to the supplied coat hangers. We even had 4 pillows to choose from. My only complaint is the floor. Whatever they're using to clean, it is sticky. This is not an upper end hotel, but for the price, this particular one is in a safe and fairly quiet area. Our room is clean and comfortable, I just wear shoes or flip flops.
keneth
Goodl
Jeniffer
It was a night and my room is clean .
Mohammad reza
Quit place , clean room and everything convenient .
keneth
Exeptional
Mohammad reza
Room was clean . Bed was comfy . Frontbdesk clrek was very friendly and profesional . If you have expactation that hotel was not for . Very budgetable hotel . Everything is convenient . Liked it always .
Tamera
We saw a rat running outside first thing..there was no soap or necessities in the room and to top it off we saw a roach.. disgusting and we wont be returning
Anna
Exceptional
John
This hotel is a budgetable . Riom was not upgraded but clean . As a exterior property hotel is quit . Didnt see anything in my check in time . Was a nice stay .
brian
Drug and alcohol use open in the parking lot. Domestic violence situation prompted 4 Henrico County police to arrive to settle a noisy and violent situation. The room had been smoked in previously (non smoking facility). The shower was disgusting and used soap still in the shower. Place was filthy and disgusting. Staff on duty could care less as he visibly did not want to be at work. Would never return or recommend this location.
Verified traveler
Negative one star
Roaches , bed stains, dirty sticky floors, wall stains bathroom tub had mold , trash bags to cover pieces under the sink , extremely nasty … also men standing outside late at night and had dirty shoes in the hallway and also stains all on the grounds and smell like urine.. the person at the front desk said he don’t speak English and late at night and noone works the desk this place is not worth the price, I’m so happy we left ,
Daniel
Not bad at all my experience. Room was clean thats all the matters
Tyler
Front desk person is helpfull . It was easy checking .
Room wise was clean and not bad at all . Will be back .
Room wise was clean and not bad at all . Will be back .
keneth
Liked it
Barabara
Its was a nice stay with clean room . Also staff are friendly .
John
This was the single worst property that I have ever stayed at. Everything (sink, shower curtain, doors, walls, appliances, etc) were in very bad condition. Trash laying around.
Mia
Noisy, dirty, and old and broken chairs and kitchen cabinets. Dead bugs and crawling insects on the floor. Also assessible room does not have built in tub chair. The staff supplied a shower chair.
Pramod
Just poor rooms. Sticky floors.
keneth
\"Nice stay without any hassle.\"
Connie
Internet good, mostly quiet, cabinets were damaged and the tub was well worn. Was clean but could use a few repairs.
Austin
Place is disgusting left over garbage and food from whoever was there before everything was rotten and falling apart mold and mildew growing on the walls of the bathroom and I requested that the stove be fixed multiple times they claimed to schedule repair and it was never fixed the entire time I was there ended up leaving before my stay was over and getting another hotel room elsewhere
Ben
Get it together
Floors were very dirty. Turned my socks black. Also the front desk booked another guest into my room. He showed up 130 in the morning.
Taniah
Great place to stay !
Katherine
The pictures look nothing like the actual property. There was a homeless person in the room they gave me a key to - when I told them, they said they had no rooms left and to ask Expedia for a refund. This led to a two day back and forth between Expedia and the hotel, as well as corporate. The company was extremely rude and impatient. I will never use any hotel by Extended Stay America again.
Frank
Exceptional
Marshall
This hotel is very busy and very convenient. Like the place and also it was nice stay .
keneth
After a long drive, I had a good sleep and a nice stay without any hassle.
Jayson
It was a quck check in process. Staff is friendly and cooperative. Room was clean .
Crystal
It was a nice stay .
keneth
My reservation was canceled. The hotel lobby was closed, but I called the number, and someone came to help me as a walk-in check-in. Thanks! The room was clean anyway.
Anna
My stay was actually quite pleasant.
Veronica
Bare bones and bad
Awful property in rough condition in an excellent area (we lived there at one time) and would have never expected that.
keneth
Check-in was quick. My room was standard size and clean. That's all that matters.
John
Exceptional
Jason
Not worth the money.. worst place I have ever stay.. be warned !
John
I had an overnight check-in, and it was quick. The front desk was helpful. I read all the reviews when I made the reservation, but I didn’t have many choices. At first, I was disappointed, but once I checked in, it wasn't bad at all. The room was clean, and the service was good. I learned that having high expectations can lead to disappointment.
Verified traveler
Not good!
No ice machines, tv didn’t work, had to move to another room bc ac did not work. Overall: I would not recommend
LATOYA
Rooms outdated. TV very small. No elevator.
Curtis
I purchased the room through Expedia. When I arrived to check-in. The clerk confirmed my reservation, but then said unfortunately they have no rooms available. Why take my money knowing you didn’t have any rooms. A waste of time and now I have wait 7-10 business days to receive a refund. I will never try to stay there again.
Stephanie
My skin still crawls when I think about my stay. I knew it was going to be a bad stay when I saw the outside of the building. There was no upkeep or curb appeal. I ended up going out and buying cleaning supplies and sheets for the bed and still felt dirty. The shower was subpar and the towels were paper thin, I’m glad I bought a bath towel while I was out. Save your money and get something a little more expensive because you are going to get what you pay for with this hotel.
Wazhma
Room.was clean , staff was very help full and also its was a quick check in process .
Daniel
Was a clean and front desk person was friendly and also was quick ckecking without any Hassel.
Jayson
Nice quit place
John
Good
keneth
Clean room , nice staff,
Wazhma
Exeptional
Bryan
The room and the bathroom in particular was one of the dirtiest I’ve ever stayed in.
Daniel
Room was clean and also property was quite . Didnt see anything to make me feel unsafe .
Location & surroundings
Extended Stay America - Richmond - West End - I-64
10961 W Broad St, Glen Allen, United States
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Extended Stay America - Richmond - West End - I-64
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