Name: Echo Suites Richmond West - Extended Stay Wyndham
Address: 9940 Independence Drive, Richmond, 23233, US

2/10

Poor

17 Jul 2026

barbara

Chose anywhere else to stay. I had a fully paid for room. On arrival I was given a set of keys to a room that was occupied. People were sleeping with the tv on. I had zero notice the hotel had cancelled my reservation. When I went back to the desk the guy stated he had no rooms available and that’s what he was trying to tell me before he gave me the keys. I had to hunt around for a new room at a higher price while waiting on my refund from a fully paid reservation.

2/10

Poor

06 Jul 2026

Michal C

You keep asking me to write a review for how our stay was with ECHO Suites — but they oversold our room, never contacted us in advance, and nearly 2 hours on the phone with Hotels.com did not help us AT ALL. From 9:40pm until 11:30pm stranded in the hotel parking lot, WITH TWO KIDS, having driven from another state to be with my mom in hospice care after battling 3 cancers — and dying 2 days after we arrived…

We PREPAID for our room. Yet Hotels.com did nothing when this property decided to oversell their inventory. Hotels.com made ZERO effort to MAKE THINGS RIGHT. We were left to sleep in our car, or otherwise drive from hotel to hotel asking if they had any rooms — already past midnight.

Lesson learned?

Hotels.com doesn’t care about its customers, and works with properties that oversell their rooms *despite* customers having PREPAID.

I still haven’t received ANY refund, a whole THREE+ WEEKS LATER. Find me worse customer service. I’ll wait.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Walter

Lots of exotic smells and a halfway house lobby vibe.

6/10

Pleasant

23 Jun 2026

Fredrika

This is my third time staying and this time it was not the best. The elevator only worked going down and not up. It also has not been inspected. I have a picture of the certificate showing no dates or signatures. They ran out of toilet tissue and I had to go get some and they had no keys. I had to download an app to get in my room. That took a minute because I didn’t have a good signal. I told the young man that someone was trying to go up the elevator and he didn’t make a move.

Self

2/10

Poor

22 Jun 2026

Troy

First off, I arrived at the hotel I was booked for, only to find out my reservations were move to another hotel because they overbook me. I arrive at the sister hotel, they had two rooms for me to choose from, room 222 and 214. After several attempts, I could not get access to room 214 so I proceeded to room 222 and this room was a mess, the bathroom had a huge patch of black mold above the shower, the lights did not work and it wreak of cigarette smoke, the room was clearly under construction or needed to be. Finally, after several attempts from the front desk we were able to get into the room 214. The room was not much better, the bathroom was recently under construction, the bathroom door was broken and could not shut all the way. The shower head and bathtub were covered with plaster dust, the toilet seat held on by one screw. TV remote broken, fix by scotch tape. I could go on to include no soap or shampoo in the room, dirty towels with stains on them, asked for new ones and it took forever to get them. This was not a good experience, and I was stuck due to the time of night and other hotels being full. I sent an email to Expedia, but I got no response. Needless to say I will never book with Expedia again, nor will I ever stay at a ECO Suites again.

6/10

Pleasant

21 Jun 2026

michael

The hotel was very convenient. All of the staff were very nice. Elevator was broke the entire time we were there. The room was nice, but every time you took a step or sit down on the bed it echoed throughout the hotel and the rooms around you would complain. The entire hotel smelt like an Indian restaurant. As soon as you walked into the front desk it smelt like that they were cooking food on a flat top in the back. I had to buy air freshener for our room because the smell made our stay irrelevant. Again, the hotel was nice. But they did make sure at 10:45 AM to bang on your door and tell you your day was over.

Friends

10/10

Exceptional

18 Jun 2026

Spencer

I spent nearly 7 weeks staying here and had a very pleasant experience! I’m not sure what year the hotel was built but it is very well maintained and comfortable. For those of you that travel for work, you understand that the staff can really change the game on your stay. From the second I walked into Echo Suites to the day I turned my key in at checkout, the staff were rockstars!!!!

Spacious room!
Comfortable bed!
Amazing staff!

If I’m ever back in the Richmond area, Echo Suites will be my first stop!

6/10

Pleasant

15 Jun 2026

Mohammed

Good staff

Partner

10/10

Exceptional

01 Jun 2026

Marianella

This is a no frills clean comfortable room. We had made a reservation for a room with two beds, it it was late when we arrived and they put us up in two single rooms w/o giving us a hard time or charging us anymmore money.
This is a great location convinieny to Dominion CC and next to the shopping area.

Family

2/10

Poor

31 May 2026

Lina

When checking in, the staff was jumping over the counter back and forth. Very unprofessional. There must be no noise restrictions because everything was VERY loud all through the night. People yelling and doors slamming everywhere. People also smoking weed throughout. I would not stay there again.

Friends

2/10

Poor

27 May 2026

Bogdan

I was charged twice. From
Expiria and a hotel. They did not refund me

2/10

Poor

17 May 2026

ernest

Dirty floors, I checked into the hotel went downstairs the next morning informed the front desk of the floors were dirty. They told me it would cost $15 to have housekeeping come and clean. The unit is also a certain element that hangs around this building. Looks like it might be welfare or Section 8 tenants. Please avoid this property if you’re looking for something cheap you can find better at TRU or Springhill suites. The staff was a bit ambiguous. There was no hospitality. Very depressing.

6/10

Pleasant

20 Apr 2026

Jasmine

It’s good until it’s bad

10/10

Exceptional

08 Apr 2026

Jasmine

Excellent staff clean quite safe environment

Partner

10/10

Exceptional

31 Mar 2026

Chelsie

Front desk

4/10

Poor

28 Mar 2026

michael

Need to clean the floor, toilet, and have wash cloths and towels in the hotel room at check in.

10/10

Exceptional

28 Mar 2026

Jasmine

Clean cozy great front desk customer service

2/10

Poor

27 Mar 2026

Lubna

They have terrible staff with poor attitude

Family_with_children

4/10

Poor

22 Mar 2026

DIMITRIOS

New building, polite staff but the do not know how to manage the business. Also, this does not have basic hotel services so it is not a hotel. The WiFi had a restriction for two devices per room!!!! The window in a ground floor room dis not lock.

4/10

Poor

21 Mar 2026

Dennis

I didn't have any bedside lighting or any at the desk. The bed was so low to the floor and the mattress was the worse I've ever been on. Terrible experience

Self

4/10

Poor

21 Mar 2026

Casey

Fairly new hotel, however our room smelt like cigarettes so bad we couldn’t even stay there. Strong weed smell all around the outside of the hotel as well. Staff was super friendly

Family_with_children

2/10

Poor

16 Mar 2026

Raymond

Don’t worry about the gym..worry about the damn music blasting at 2am..phone in the room wouldn’t reach the front desk to complain about all the damn music..will never stay there again

2/10

Poor

13 Mar 2026

Brandon

After staying 2 nights. I was forced to leave the property due to someone complaining about my music being too loud at 11am in the morning. Then front desk proceeded to knock on my door several times threatening to call the cops if I’m not checked out of the room in 15 min. Mind you I called and paid for a late check out for 2pm before 8am that morning. ALSO, front desk then lied and said that I have a balance due of $81 for the previous night stay? I corrected them multiple times and showed proof of my receipt that I paid for the night before I left that morning to go to work. I didn’t return back to the hotel until after 6pm. If I didn’t pay for the room, how were my keys still active and no one said anything to me until the following day when I was threatened and kicked out for my music being too loud. I should get a refund for my late check out that wasn’t honored. And to make sure the house keeping staff was given their tips that I also gave to them through the app. When I asked them did they receive any money or tips, they had no clue about that being offered on the app.

Business

2/10

Poor

09 Mar 2026

Brandon

Amenities, cleanliness, etc were fine. I booked for one

8/10

Excellent

16 Feb 2026

Fredrika

Room was clean. Staff was amazing. The walls are just really thin and there is no carpet on the floor.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Rashida

Place is kinda dirty, the beds are extremely uncomfortable as well

6/10

Pleasant

30 Jan 2026

Shawntele

Wasnt very clean lobby, elevators, lobby doors were very dirty. The washing machines had dirt from outside in them. Shower and toilet was not clean i cleaned it myself.

Leisure Family

10/10

Exceptional

19 Jan 2026

Katy

Very clean rooms. Clean laundry scent throughout hotel.

Partner

6/10

Pleasant

21 Dec 2025

Chris

Room was clean but had deteriorated due to cheap materails. The bed squeeked and bumped every time I rolled over; heard the same from the room above and beside in both rooms on both trips (very cheap bed frames). Poor trash removal, good housekeeping, polite at office, clean premises. Elevator broke once, hot water went out once and all water went out once.

Business_and_leisure Self

4/10

Poor

30 Nov 2025

Robert

Paper-thin walls & ceilings. We could clearly hear the TV from the adjacent room play ALL NIGHT through checkout. The guests above had quite the full room but at least they settled down by about 1 AM. Even though this is an extended stay, there are no real amenities in the room. No coffee maker, no dishes/silverware and the bathroom had no washcloths. Not terribly clean, either. There were food stains on a leg of a chair that dripped onto the floor and bits of stuff & whatnot under the bed. We thought that since this was a newish hotel that at it might be...nice? No, but at least the front desk was. Will ~NOT~ be staying here again. Just...wow. 2 stars for friendly front desk. One star otherwise.

Self

10/10

Exceptional

29 Nov 2025

Bethany

Clean room, great staff, plenty of parking for larger vehicles!

Leisure Partner

2/10

Poor

16 Nov 2025

Michael

There was a squatter in our room and check in and there were no other available rooms so we had to go to another hotel at 1:00 AM. The front desk person didn’t do a single thing to make the situation better. He made us try to get into the room which was locked from the inside. I am expecting a full refund for this disastrous experience!!!

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Marissa

Elevator was Ou the whole time but the staff was nice

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

NaTia

Friendly and Helpful front desk staff!

Business_and_leisure

6/10

Pleasant

23 Oct 2025

Broghan

Room was fine staff is great. Parking is good but the walls are so thin u can hear EVERYTHING. Only reason why I may not stay there again.

Business Self

4/10

Poor

03 Sep 2025

celia

When we checked in, the front desk, employee informed me that the beds that I had prepaid for was unavailable so they downgraded us, with no refund or offer of one. The elevator is broken and we were replaced on the top floor. The bed did not have a box spring. They do not provide anything like cups or silverware for an extended stay room. The bathroom had another person's stuff in it, and there was hair on counters. The hallways and stairwells smelled of body odor and marijuana. Lastly, there was somebody sleeping on the floor at the end of the 4th floor hallway. We checked in here because it had good reviews, but I'm not really sure how they have received any such reviews. Would not recommend.

Business Family

4/10

Poor

24 Aug 2025

Craig

Absolutely horrible!!!

The elevator was out of service the whole weekend. Although the room was comfortable, the shower overflowed into the living space. When I called down to the front desk to let them know, they said that they would bring up a mop so that I, the guest, could clean it up. When I told the front desk person that it was not my job to clean up something that was there fault I was met with incredulity and attitude. I guess lucky for me. The person that I was with was a little bit more empathetic the front desk person left the mop and some gloves and said to just ring the Mop out in the toilet and she would come up and get it later. Not only will I not stay at this place again but I will be disputing the charge on my credit card. Absolutely horrible.

Partner

10/10

Exceptional

19 Aug 2025

Siddiq

Good

Leisure Family

6/10

Pleasant

18 Aug 2025

Alexandra

I did not have any issues with my room and check in was pretty smooth until the lady told me the elevator was out of service and my room would be on the 3rd floor and here I am with bags a suitcase and a 10 month old baby and stroller and no kind service or help was offered. I asked how long would the elevators be out of service and it was an I don't know and that was it. There was an odor throughout the hallways at times but in my room everything appeared pretty decent and clean. The area seem pretty safe had no concerns for safety.

Business_and_leisure Family_with_children

4/10

Poor

17 Aug 2025

Nicholas

Hallways smell like smoke. The room next door was loud and was fighting all hours of the night. The stairway smelled like trash from people leaving trash in there. Also a lot of people hanging outside drinking and smoking.

8/10

Excellent

16 Aug 2025

Kaylee

Sad about the elevator being broken but still a great property and great staff

10/10

Exceptional

15 Aug 2025

Michael

The hotel was very nice and clean. Great staff too

Business_and_leisure

6/10

Pleasant

10 Aug 2025

Jacky

Elevator wasn't working. I had to walk up to the 4th floor with my cooler, drinks and luggage.
Stairways were dirty and only one security camera on the 1st floor.

Leisure Self

6/10

Pleasant

10 Aug 2025

Joan

The elevator was not working and I was initially told the only available room was on the 4th floor for me and my dog. That was not going to work. I thought about other options and she finally found another room on the 2nd floor which I accepted.
Room was fine although I could hear people in other rooms around and above me late into the night

Friends_and_family Friends

10/10

Exceptional

07 Aug 2025

Jeffrey

Very convenient to everything I needed

8/10

Excellent

05 Aug 2025

Scott

A basic hotel that is great to spend the night at.

Leisure Family

10/10

Exceptional

02 Aug 2025

Lorraine

Nice clean room, very modern
Wish there were better coffee options

10/10

Exceptional

28 Jul 2025

Handes

Wow it’s clean and quiet. I love it.👍

Business_and_leisure Family

2/10

Poor

28 Jul 2025

Emmanuel

Power outage for 24 hours & Echo did not provide any incentive back for the inconvenience.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Jul 2025

John

The staff was very helpful and attended to my needs and requests with a smile and we're very efficient. Easy online check-in and check-out process. Overall a most pleasing stay.

Business Friends

10/10

Exceptional

24 Jul 2025

Tina

Wonderful affordable hotel

Leisure Partner

10/10

Exceptional

22 Jul 2025

Talisa

Great staff!

Business Self

6/10

Pleasant

21 Jul 2025

John

No kitchen utensils

I was disappointed that there were no kitchen utensils available at all. I had never been to a hotel that had a full kitchen but nothing all all in the cupboards. I learned that utensils could be rented but they didn’t have any available. It felt misleading.

Business

8/10

Excellent

17 Jul 2025

Jefferson

Na

4/10

Poor

13 Jul 2025

Mark

Don’t bother

For a hotel that was 5 months “new” at the time of my stay, it was already terribly unclean. While the multiple dust bunnies and dried drip of toothpaste could be photographed, there’s no way to snap pics of the sticky floors and tiny hairs on the bed top sheet. This place is an adult hostel, at best. Shame on you, Wyndham.

Business

10/10

Exceptional

12 Jul 2025

Anthony

I liked the ample parking and security with multiple card use to get into the building and to use the elevator.

Leisure Family_with_children

2/10

Poor

11 Jul 2025

Jennifer

This place has some issues

They were having major issues last night. First they had to check to make sure rooms were actually cleaned so their was a delay in check in. Second they checked me into a room and 15 minutes later as I was walking out of the shower someone opened my room door with a key. Luckily I had the safety lock on. 10 minutes later he opened the door again. He asked me if I had booked that room smh - kind of a dumb question but I told him yes through the door. My shower was short anyway because there was no hot water at all. Later when I was leaving I realized I had forgot my phone in the room and my keycard no longer worked. I went to the front desk to tell them all that had happened and they were stumped - told me the keycard probably was wiped when next to my phone. I told them it was wiped because they made keycards for someone else smh
I checked into the hotel because I had to go to a clients home close by ( I'm an overnight doula) So I had only a couple hours to take a nap and shower and I wasn't able to do either. I would've come back after my shift at 6 am for a few hours of sleep to rest but I felt uncomfortable and unable to return.
I've stayed at this hotel before with no issues but I don't think I'll stay again. I paid $145 for nothing. I got no shower and I got no rest- just some random stranger nearly seeking me naked.

Self

10/10

Exceptional

11 Jul 2025

Cindy

Staff was great, clean rooms

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Verified traveler

My first time staying here. Overall a good stay. Only downfall is no ice machine, because of no carpet I could hear the people above me. My kitchen had no pots or pans if I wanted to make a small meal. Upside they have my Sundrop

Self

2/10

Poor

05 Jul 2025

Amir

At chk-in we were first assigned a room tht had not been cleaned. The 2nd one had a terrible bathroom. It literally stinks!! We were too tired to complain.

10/10

Exceptional

27 Jun 2025

Brandon

Peaceful

10/10

Exceptional

27 Jun 2025

Curtis

Excellent

Leisure Partner

6/10

Pleasant

25 Jun 2025

Natalia

Given the property was just built, it should have better amenities. But we faced no pillows in the room. We got transferred into a different room with no towels.
While rooms had a stove, we would have to pay to use pots and pans. There was no coffee maker, we'd have to pay for that too. No hair dryer.
The 1st room had two chairs, the 2nd had one. The window would not close all the way. There was a sticky spot near the bed and open chocolate Reese.
The front desk girl gave the wrong room number to my husband upon transfer, so he had to go back. There are no directions on how to call the front desk from the room.
The doors downstairs would not lock even at night to prevent anyone entering the building. I would not stay at this place ever again, especially with little kids. For that price, I'd stay at the room with hair dryer and coffee maker and with a pool on the property.

Leisure Family

8/10

Excellent

23 Jun 2025

Paul

A newer facility. An extended stay style complex. Arrived after midnight. Front door locked. No attendant at the front desk to notice us. Lucky another guest had just come downstairs and saw us at the front door and came and let us in. I think there was a buzzer to notify an attendant of my arrival, but not certain about that. Check-in was easy. Elevator to third floor worked fine. Beds were comfortable. Kitchenette had full size over/under full size fridge. Two burner electric stove top and single sink. Nice bathroom. Good towels. Not thin but not plush. No coffee maker in room. No breakfast but instead food vending machines downstairs and a juice machine. Didn’t see a coffee machine downstairs.

Leisure Family

10/10

Exceptional

22 Jun 2025

Kyjuan

Amazing great service

Partner

10/10

Exceptional

22 Jun 2025

Sergii

Glen and affordable hotel it is new build. It was a little bit noisy sometimes cause I stayed next to the gym but overall really pleasant experience. Grateful for work trip. Our family stay safe neighborhood.

10/10

Exceptional

16 Jun 2025

Randolf

Love the price, love the location, perfect for our needs.
Thanks again
This was our second trip here.
We will be back.

Business_and_leisure Family

8/10

Excellent

08 Jun 2025

Paris

I stayed at this hotel for two nights with my mother and children, and overall, we had a pleasant experience. We felt very safe during our stay. The lobby, hallways, and our room were all very clean. The parking lot and surrounding area were also well-kept, except for a few dog owners who didn’t clean up after their pets.

The front desk clerk—a Black woman with locs—was kind, helpful, and efficient during check-in. While the walls are thin, the stay was still fairly quiet, and we all slept well. The mattresses were comfortable enough for a good night's rest.

There are vending machines in the lobby stocked with drinks, snacks, and even essentials like toothpaste, which is a nice touch. The hotel also has a fitness room and a laundry room.

One thing to note is that housekeeping doesn’t come by daily to remove trash. If you need clean towels, you have to bring your used ones to the front desk to exchange them. This wasn’t a big deal for me, but it's good to know in advance.

Leisure Family_with_children

4/10

Poor

06 Jun 2025

Mike

Very far and a bit spartan.

Leisure Family

6/10

Pleasant

05 Jun 2025

Tonya

The first room wasn’t clean so they moved me to another room Was good till I pulled the sheets back and they was dirty But they gave me some clean sheets then everything was good from there on

Friends_and_family Family

6/10

Pleasant

04 Jun 2025

Rebecca

Decent for price.

10/10

Exceptional

04 Jun 2025

Kyjuan

It was very nice and comfortable very clean !!

Business Partner