Name: Motel 6 Richmond, Va - I-64 West
Address: 7831 Shrader Road, Richmond Va, 23294, US

2/10

Poor

14 Jul 2026

Afnan

Never ever go to this place this is something like slum and so dirty and smelly

Partner

2/10

Poor

13 Jul 2026

Trinity

They canceled our room without letting us know or giving a refund and put us in danger because we didn’t know where we were at we aren’t from here and we had to spend money we didn’t have on another hotel that ruined our stay. Staff was rude and didn’t communicate properly. Never stay here. They will give your room up to someone else without contacting you and leave you hanging and won’t even try to help you. I called ahead and told them we would be late checking in and they wrote a note for the other staff to let try em know just for our room to be canceled when we arrived even tho WE communicated. Horrible place and need to be shut down. Scammers

Friends

2/10

Poor

12 Jul 2026

Julio

Honestly, I wouldn't go back there even for free.

Family_with_children

2/10

Poor

05 Jul 2026

Robin Steven

muy mal servicio al cliente

Self

2/10

Poor

30 Jun 2026

Jeremy

They lost my reservation at check-in and then offered me a room that looked like a scene of domestic violence. There was a no-smoking sign, but the entire property reeked of smoke. The carpet in the hallways had ground in dirt. I've seen trap houses that were better maintained. If it wasnt late and I knew my way around the area, no way would I have stayed. Expedia should be ashamed to partner with them! The ladies on staff were kind though.

Family_with_children

2/10

Poor

28 Jun 2026

Jutta

The place is filthy, Amber at the front desk was friendly. Don‘t stay there.

Partner

2/10

Poor

23 Jun 2026

Richard

Stained and burnt sheets, comforter and box spring. Broken fingernails, wads of hair and other filth left under covers, in bathroom and throughout room

Pet

2/10

Poor

26 May 2026

Adrian

This hotel canceled my reservation without calling or emailing because they were overbooked. I showed up tired and far away from home thinking I had a place to stay. And as if that's not enough, the hotel was still advertising rooms on hotels.com for the same night they canceled. What is the point of having a \"reservation\" that's not really a reservation? Do not book this hotel!!

Self

2/10

Poor

16 May 2026

alan

Staff was dusgusting. Didnt hsbe our room ready at 4 pm and saud they were going to get one ready. 39 minutes later no update on room. No place to sit in lobby to wait. So went out to dinner. When we came back they said rhey had no rrom avaiäable and cancelled our ressrvation.

Would not stsy there if they paid me.

10/10

Exceptional

14 May 2026

Jason

Clean room and staff was accommodating

Self

2/10

Poor

10 May 2026

Robert

The property should be condemned

Family

10/10

Exceptional

05 May 2026

Aloysius

I’ve been to this property on different occasions and they are very exceptional

Self

6/10

Pleasant

03 May 2026

Scherrelle

Front desk rep was very nice and friendly. Property needs to be updated.

Self

4/10

Poor

02 May 2026

Donald

A bare room,terrible mattress,no tv,hallway carpet so filthy you couldn’t see color of carpet,luggage carts broken apart left in hallway, elevator floor was dirty , pet smells were discusting,lobby area not welcoming, bare light bulbs with no shade. Sorry I took my wife into this motel Never again

Partner

2/10

Poor

31 Mar 2026

Usman Ali

I

6/10

Pleasant

24 Mar 2026

Scott

Busy weekend in area. They tried to turn us away even though we had a reservation because they were overbooked and suggested the other area hotels which were also fully booked. Said they called, but did not leave a message. They did give us a room in the end.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Darrius

The staff is ok air conditioning is alright my girl cleans the room herself she’s just like that

Friends_and_family Family

2/10

Poor

22 Mar 2026

Andrew

Don’t stay here save your money. One of the worst run properties I’ve ever seen. Lots of crime and filth go somewhere else !!! No joke

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Geneva

Quiet, nice people that work there. Definitely will return if I needed too

Friends_and_family Friends

8/10

Excellent

16 Feb 2026

daniel

Ok

2/10

Poor

13 Feb 2026

Alvin

Booked room, get there and the staff didnt know who was in what room or what was goin on. In the end there were no rooms avaliable, wasted my time.

Business Self

8/10

Excellent

13 Feb 2026

Darrius

The staff was courteous

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Darrius

Staff was courteous

Friends_and_family Family

2/10

Poor

28 Jan 2026

Pamela

Unsafe and room infested with roaches.

Leisure Family

2/10

Poor

26 Jan 2026

Aubrey

Wasn’t nothing right about this place and nothing works. The halls and stairwell stinks the elevator didn’t work. The staff was confused and lost about my reservation. Guest were about to fight each other guest stoking ppl food. I was in a suite with a kitchenette they had no pots or pans no utensils no cups or anything for you to cook with. Front desk was rude or blissful when you stated these things to them also didn’t accommodate any of above problems. They said the room was clean but it had a strong odor of urine and something else coming from the comforter. I cut on the microwave on 30 secs to check n test it and it almost blew up I open the door it’s fully exposed metal. One of the worst places ever please don’t waste your money or time there!

Leisure Self

2/10

Poor

21 Jan 2026

Shawn

Nasty

Leisure Family_with_children

2/10

Poor

14 Jan 2026

Chadrick

The worst experience there was a error on the hotel part my husband was kicked out the hotel by a rude employee who had there wrong information because he was paid up for 3more days and the employee called the police stating my husband hadn’t paid for the day. After the employee named Kevon realized he was wrong he still had my husband removed from motel, I called to clear up mistake employee refused to give me his names and hung up the phone on me 3 times. This Motel is so unprofessional the employee was poorly dressed rude will never stay here again. I tired to called cooperate office no answer to number no way to reach anyone will be contacting a lawyer in this matter

Business

2/10

Poor

13 Jan 2026

Deborah

The room was VERY neglected! Mildew in ceiling in the bathroom, peeling paint, cracks in the wall, water pressure low in kitchen sink and the shower, no globes over the lights in the kitchen and over the head of the bed, kitchen cabinets dirty and paint was peeling off, no clothes hangers or an iron, towels and wash clothes dingy, bathroom vent was dirt with missing levers, bedside stand had sticky substance on it, telephone did not work, non-working elevator and had to walk 3 floors! Try that with an arthritic knee and compressed back discs!
The staff was really nice: the desk personnel, the maintenance man and the housekeeping lady. What amenities?

Business

8/10

Excellent

07 Jan 2026

Darrius

It was average

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Lee

The people are very hospitable

Business

6/10

Pleasant

05 Jan 2026

Barbara

Bed was clean although 1 mattress felt like it had a hole in it.

2/10

Poor

28 Dec 2025

Melvin

Place was filthy and roach infested with holes in the walls

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Shana

The staff was friendly and very accommodating, especially Amber at the front desk! The room was very nice and better than expected. The location is clean, has a nice laundry room and is close to a lot of restaurants. I would stay here again.

Leisure Self

6/10

Pleasant

11 Dec 2025

Sean

I didn't have a kitchen I wanted one

Business_and_leisure

4/10

Poor

07 Dec 2025

Jorge

I’ve stayed at ur hotel recently in different occasions, the receptionist was rude and with an attitude , no soup to take a shower , at one point I left the key inside the room and he told me that they didn’t have more keys to let me in and the last time there were no tv at the room. Terrible experience . Won’t come back .

Self

8/10

Excellent

05 Dec 2025

Lee

Staff

10/10

Exceptional

05 Dec 2025

Marjorie

Staff courteous. Serviceable and helpful. Security was the watch word. Making sure belongings are not tampered into. Could do with a conventional breakfast. Something small to start the day. Thank you housekeeping for clean linen

Business Self

2/10

Poor

04 Dec 2025

Porshia

Room had roaches no tv no blankets and that gay ass big burly boy of an employee was unprofessional dressed liked he just rolled out the bed. Pajamas dirty wit bleach stains crocs no socks. They stealing money overcharging for rooms

Partner

2/10

Poor

04 Dec 2025

Dominique

I’ve been in this room for a week with no heat keep getting the run around I would like a refund or a free night I pay my hard earned money and I’m homeless I expect heat in my room an not lies about getting it fixed I’ve asked to change rooms and everyday I’m bsd

8/10

Excellent

03 Dec 2025

Sean

They didn't give me the kitchen I asked for

Business_and_leisure Self

8/10

Excellent

28 Nov 2025

Darrius

Staff was good

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Darrius

Ok

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Darrius

It’s ok

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Darrius

It was good

Friends_and_family Family

4/10

Poor

16 Nov 2025

Clint

Bugs, water coming from under floor making floor wet. Not exactly professional.

Business

6/10

Pleasant

15 Nov 2025

Brian

Room was not great. Found 2 cockroaches. The people that worked there are extremely nice. Get what you paid for I guess.

Business

8/10

Excellent

13 Nov 2025

Lee

Friendly staff, quiet rooms.

Business

4/10

Poor

09 Nov 2025

Alejandro

Disappointing stay. There were visible burn marks on the curtains and bed cover. The sheets didn’t seem clean at all, and the bathroom only had one very small soap.Needs better cleaning and maintenance.

Friends_and_family Family

4/10

Poor

01 Nov 2025

LaAngela

A lot of roaches smh I couldn’t stay. They were all over smh no need to ask to change room. SMH you get what you get. Just way different than b4.

Business Self

10/10

Exceptional

27 Oct 2025

Jeffery

Clean room but toilet was clog and room key only works a few times. Great place will stay there again

Business_and_leisure Friends

6/10

Pleasant

25 Oct 2025

Mark

They need to step up the cleanliness of the hallways, lobby etc.

Business Self

10/10

Exceptional

24 Oct 2025

Sean

Cool

Self

2/10

Poor

23 Oct 2025

Whitney

They had hella roaches !!!

8/10

Excellent

18 Oct 2025

James

Poperty in the middle of renovations. All new mattresses and dresser/desks. At the time of stay only ice available was at front lobby. Decent free breakfast options-nothing special.

8/10

Excellent

18 Oct 2025

Darrius

Good

Friends_and_family Family

2/10

Poor

16 Oct 2025

Jamie

Experience terrible.

Business_and_leisure Self

8/10

Excellent

14 Oct 2025

Sean

Just washcloths and towels weren't very clean but nice.

Business_and_leisure Partner

4/10

Poor

13 Oct 2025

william

Garmin GPS couldn't locate this property. Analog TV was terrible. Wi Fi didn’t work. Room was drab. No cups in the bathroon for a drink of water. No conveniences like a hair dryer
and iron/ironing board. However. it did have a microwave and a fridge.

2/10

Poor

13 Oct 2025

John

Facility is in need of a major renovation.

Business Self

6/10

Pleasant

09 Oct 2025

Otis

Kids playing on hallway without parents responsibility

Business Friends

8/10

Excellent

08 Oct 2025

Darrius

It was all good

Friends_and_family Family

2/10

Poor

06 Oct 2025

Tony

It was disgusting cockroaches everywhere. When we were checking in the lady at the desk never even looked up at us. Talking on the phone very rudely to someone. Should have known as soon as I opened the door and smell the bug spray it was not going to be a good night. Most disgusting place I've ever stayed

Partner

6/10

Pleasant

04 Oct 2025

Jan

Poor check in service!!

Check in staff was very unfriendly. I was overcharged.

Business

2/10

Poor

04 Oct 2025

John

Roaches

Partner

6/10

Pleasant

30 Sep 2025

Charita

Booked a kitchenette and the only thing that came in it was a full size refrigerator and a microwave. No stove or anything as advertised in the booking. Then I saw a roach crawling near the bathroom door on the first night of my two night stay. I would not recommend staying here if you have the funds to stay somewhere else. This place is only if you're broke and have no other options.

Leisure Self

4/10

Poor

22 Sep 2025

Kaylee

Place has bugs, full of cigarette smells, door key is awful, had to slam my door open and shut. The staff were so sweet! Expedia lied about the rooms! I had asked for a kitchenette and they don’t even offer a kitchenette yet. Expedia showed pictures that said they, the man discounted my stay at the front desk.

Business Friends

10/10

Exceptional

19 Sep 2025

Tracy

The general manager Lamar was very helpfu,l polite, and very professional. I would visit again

2/10

Poor

10 Sep 2025

Edward

Homeless people living in woods near parking lot.

8/10

Excellent

05 Sep 2025

Demetrius

N/A

2/10

Poor

28 Aug 2025

Leshae

Roaches in the rooms no type of cooking stuff. The internet does not work and cable sucks they don’t do nothing to fix the internet in the rooms either I will never return

Business_and_leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Darrius

Comfortable stay

It was good had no trouble or issues it was nice

Friends_and_family Family

2/10

Poor

26 Aug 2025

meoka

Wouldn't recommend

The motel had a terrible smell to it. The hallways were dirty and had trash on the floors. The first room I was given had roaches in it. The second one didnt have roaches but still had a smell to it.

Partner

2/10

Poor

17 Aug 2025

Meghan

The blankets had cigarette burns, blood on the bathroom floor, roaches, water damage every where,

Partner

10/10

Exceptional

07 Aug 2025

Darrius

It’s been OK and it was close to my job

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Dominique

Too many roaches and they didn’t change the pillow covers that’s about it

Leisure Self

10/10

Exceptional

27 Jul 2025

Destiny

It is a good place to go if u want some time for ur self and ur partner

2/10

Poor

25 Jul 2025

Chen

horrible

Self

2/10

Poor

22 Jul 2025

Gloria

The room was terrible. Microwave looked like fireworks had gone off inside. The room had a musty smell. The carpet in the hall way looked like it should have been changed years ago. I was on the third floor and the elevator was broken. I left the same day I checked in.

Partner

8/10

Excellent

20 Jul 2025

Sean

To take trash out more convenient

Self

2/10

Poor

20 Jun 2025

Jesus

Service here is bad the worst hotel that I’ve been in my 25 years of traveling have a tv that hasn’t been programmed in more than a month that I’ve stayed here but it’s the not to cheap but cheaper one I could find

Business Self

6/10

Pleasant

15 Jun 2025

Michael

The hallways are heabily stained,and smell like an old ashtray. There are no amenities in the lobby or anything in the rooms.

Business Pet

2/10

Poor

08 Jun 2025

Dwight

Nasty

We did not stay. We could not stay. It was the nastiest nightmare I had ever been in. You could not tell what color the hall carpet used to be. When we got to our room, there was a roach that crawled across the floor. The cigarette smoke smell just inside the door to go down the hall would knock you down. I have no idea how this place ever got an 8 rating.

Friends_and_family Family

2/10

Poor

01 Jun 2025

Adeel

\"Terrible experience at Motel 6 richmond. Room wasn't cleaned, WiFi wasn't working, and room service was unavailable. Disappointing stay. Hope for better management in the future.\"
I will never ever stayed again in this hotel in future

Business Partner

2/10

Poor

28 May 2025

Ricky

Stain bed covers

Leisure Partner

8/10

Excellent

20 May 2025

Sean

Okay

2/10

Poor

12 May 2025

Michael

There were no blankets or covers on the beds.
We could not stay and left for home

2/10

Poor

10 May 2025

ERIN

Nasty

The sink faucet was broken. The toilet was broken. The bathroom door wouldn't close and we had to use a litter box to shut the door to use the bathroom. There was no smoke alarm and the security lock was broken. There were ants and roaches. We asked for toilet paper and they said they didn't have any, so we have to buy our own. I booked a non smoking room and they put us in a smoking room with a little sign on the front of the room saying it was a smoking room. We asked to move rooms and the lady at the front lied to my face and told me it was a non smoking room and that she couldn't do anything about previous people smoking in the rooms. The staff does the absolute bare minimum and the only time anyone came to fix the broken things was the day before we were leaving. Oh, there were stains on the blankets and so much dust in the room that I had to use my rescue inhaler twice a night. There was mold in the tub and under the shower head. Old food stains and roach feces on the wall. The curtains were so dusty I don't think they were ever washed. The carpet in the halls were covered in old stains and they smelled like trash and flies were buzzing around. It's either lazy housekeepers or not enough staff to keep things clean. The first day we checked it, there was some guy walking laps around the building talking to himself and arguing at people. I think he was high something, but it didn't make me feel very safe, especially when there was no security lock. Lots of noisy tenants.

Friends_and_family Family

4/10

Poor

01 May 2025

Lachana

Dirty roaches bad

8/10

Excellent

28 Apr 2025

Noel

Great staff and the room was clean

Partner

2/10

Poor

27 Apr 2025

Semena

I didn't really feel comfortable with people asking me about drugs and other things. Some of the staff was really nice and others had a bad attitude. I personally don't want to go back.

Leisure

2/10

Poor

24 Apr 2025

Marie

Upon arrival property didn’t have my reservation and told me to contact Expedia, and then I did and they soon found it. My first night I saw roaches all over my room and noted the ac unit leaking water all over the floor and under my bed. The bathroom was no different, the sink was leaking water on the bathroom floor. I notified the front desk and it was never repaired.
I contacted Expedia and am still awaiting my full refund but they did offer me my one key cash back that I used. This Motel is the roach motel and horrible. Please do not stay here.

4/10

Poor

24 Apr 2025

Christine

Not the best experience for how much it cause

The one reason I will stay there ever not cause of the motel,but for one staff she is the supervisor she’s amazing I wish I can remember her name and how to spell it.But overall the motel was a mess the house keeper try there best to keep it clean but the property manager need to put some money in that place and get it fix.Its really a shame how I even emailed the property manager/management and never got a response and it’s been a week ago I checked in on 4/10 I sent an email on 4/11 and now it’s 4/24 and never got a reply back. I see that people go into business ONLY for the money but never for both (customer service) how rude!!!

Business

2/10

Poor

21 Apr 2025

Erica

NO PILLOWS

I had to use my clothes wrapped up in a sheet as a pillow as each day the front desk told me they had no more pillows. Worst stay ever.

Friends_and_family Family

2/10

Poor

11 Apr 2025

Dhaval