Name: Hampton Inn Richmond-West
Address: Innsbrook-10800 W. Broad St., Glen Allen, 23060, US

4/10

Poor

29 Jul 2026

christina

Horrible mood in the shower, a water leak in the room. It could be a decent hotel but this was a big turn off. Breakfast was ok. But its free so I guess powdered eggs are to be expected.

8/10

Excellent

26 Jul 2026

Robert

Satisfied with all parts of stay

6/10

Pleasant

24 Jul 2026

Steven

Shower had mold. AC was at 75 and wouldn’t stay on to cool room. Front desk had to come and override it to cool the room. Several outlets didn’t work and some light switches didn’t. Looks to be in need of renovation. Worst Hampton Inn I’ve ever stayed at in terms of condition. Desk clerk WaWa was friendly and professional.

10/10

Exceptional

22 Jul 2026

Ann

Very clean. In a very good location to the shopping areas

8/10

Excellent

20 Jul 2026

Tamara

It was a great experience

2/10

Poor

18 Jul 2026

Ronald

There was no bar and the bathroom shower filled up with water to the point where we couldn’t all take a shower. Place sucked!!

Family_with_children

6/10

Pleasant

13 Jul 2026

Lesley

I was there Tueaday through Friday and my room was not cleaned once the whole time. Had to make my own bed daily.....really?!?!? Also the hallways are like a sauna. Guess now common area AC in this hotel.

Self

6/10

Pleasant

12 Jul 2026

Charleen

Easy check-in and a decent overall stay. Location is great, close to short pump etc. The room was clean, and the bed was comfortable. The only downside was the thin walls-we could hear nearly every door opening and closing in the hallway throughout the night. Parking was also limited, so we had to park near Silver Diner, which was a bit of a walk. On the positive side, Diamond at the front desk was exceptionally friendly, welcoming, and helpful, making check-in a great experience.

Partner

10/10

Exceptional

11 Jul 2026

Rebekah

I had a very pleasant two-night stay here. The property seemed relatively new and well-built. The carpet and furniture in my hotel room looked new. It had a nice sitting area with a small couch and table and a desk with a comfy desk chair. The hot water got HOT (probably a little too hot TBH).
Free coffee in the reception area -- but could the hotel consider adding a pot of decaf for us uncaffeinated folks??

Self

8/10

Excellent

06 Jul 2026

Robert

It was perfect for a few days

10/10

Exceptional

06 Jul 2026

Isra

Everything about the hotel was amazing!

Family_with_children

10/10

Exceptional

05 Jul 2026

Ryan

Amazing

Partner

8/10

Excellent

04 Jul 2026

Bryan R

Good experience

6/10

Pleasant

03 Jul 2026

Jeff

No attention to details. Ugly, dirty carpet in the hallways. Lots of scratches and dings in the walls everywhere. Dirty public restroom on the main floor. No bottles of water for Hilton Honors members. We have stayed here multiple times and most of the televisions in the rooms won't get live television channels (they are broken) and the staff knows it. On one night, the phone didn't work either, so I had to get dressed in the middle of the night and go to the front desk to handle our issue. On the positive side, the breakfast is pretty good and main course changes daily. Also, the staff are friendly and do what they can, but with the poor maintenance it is kind of impossible for them to accommodate guests. This is the worst Hampton Inn we have stayed at, and we travel a lot in the US and Europe because of my job.

Partner

10/10

Exceptional

28 Jun 2026

Keith

Polite, kind, helpful, and efficient staff

Partner

8/10

Excellent

27 Jun 2026

Deborah

Check in was okay, staff okay. Got to my room and it was so hot and musty smelling. I Turned the air down and went to take a shower and there was no shower curtain. Notified the front desk and they did bring me one immediately and put it up backwards (no big deal). Took a shower snd when I went to use the lotion the container was empty! Didn’t bother asking for that. Went to the workout room and there was a cooler but no water in it. Breakfast was good, no danish or sweet muffins. The coffee station didn’t have holders for the cups so you had to double the cup because it was too hot to hold. The morning staff much friend,y than the evening staff.

6/10

Pleasant

26 Jun 2026

Janice

Although I am a fan of Hampton Inns in general, and perhaps I just got unlucky with my room, but the room (on a non-smoking floor) smelled of cigarettes upon entering. Later in the evening, the shower started dripping spontaneously, even after I shut it forcefully off. I tried calling the front desk but nobody answered. Ultimately the issue resolved itself somehow. The hotel is in a nice location and was otherwise fine, but I am not sure I would opt to stay here again—and I remain a fan of Hampton Inn in general.

Self

10/10

Exceptional

14 Jun 2026

Stephanie

Thank you everything was great

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Kimberly

My room and restroom were spotless. Staff was friendly and attentive. Parking was easy.

Self

10/10

Exceptional

11 Jun 2026

Tonia

The staff friendly and helpful. This is great location

Self

10/10

Exceptional

10 Jun 2026

Suzanne

No complaints! Everything was clean, breakfast was good quality and staff was friendly.

Family_with_children

10/10

Exceptional

29 May 2026

Ginger

The staff working the night I checked in was very friendly. They made me feel welcomed.

Self

10/10

Exceptional

28 May 2026

James

Great stay truly recommend for all. Richmond is an charismatic city in Virginia

8/10

Excellent

20 May 2026

Patricia

Everything was good with our stay here . We were traveling with a Great Pyrenees and she was made welcome. Plenty of grassy areas and dog bins around the property. Several dog friendly restaurants across the street sharing a large outside venue with shade fountains pools and friendly ducks .

Partner

10/10

Exceptional

18 May 2026

Melanie

Staff at Hampton inns are always happy and helpful. We got in close to 7 PM and I just mentioned to the front desk if they usually have cookies out, so she made a point to go bake some.

Family_with_children

4/10

Poor

18 May 2026

Justina

Upon arrival at 8pm I was expecting my digital room key to be ready as I said I would be arriving at 7pm when actual check in could start at 3pm. The digital room key was no ready so I had to stop by the front desk where Tiffanie was working. She told me she had to check on the availability of rooms and told me to have a seat. I waited 15 minutes before going up to her again to ask how long this was going to take and she said she forgot about me. She then checked me in by switching me to another room than the one I selected on the Hilton app. We were staying with a handful of other people who also had the same issues upon arriving well past check in times. One of which I witnessed and it took him over 30 minutes to get his room key from the front desk clerk who was talking on the phone with someone for instructions while trying to assist him. I realized on day 2 that I forgot shaving cream and asked the front desk if they sold any. They supposedly had packets for guests but were currently out of stock. Breakfast was not anything special, average hotel breakfast. We stayed for two nights.

Friends_and_family Family

8/10

Excellent

16 May 2026

Giselle

Good place to stay , breakfast was decent.

Self

10/10

Exceptional

12 May 2026

Beverly A

Property very clean ,comfortable and quiet.Great location, many restaurants within walking distance. Easy back to 95. Would stay here again if I’m in the area.

Friends

10/10

Exceptional

12 May 2026

Robert

good

Partner

10/10

Exceptional

11 May 2026

david

Safe and easy parking-did not eat breakfast. Room had one cup and nearly empty conditioner but none of these were any big deal. Yes, rooms were very clean.

Partner

10/10

Exceptional

11 May 2026

Roderick

The breakfast was great and the staff was super helpful and friendly.

Family

6/10

Pleasant

28 Apr 2026

Richard

When checked in we went to room to find it not cleaned and beds not made. The next room they gave us the AC was not working. The third room was better but sink had a slow drain. There were issues with the room phone to call front desk. Ran out of hand and shower soap.

Partner

6/10

Pleasant

26 Apr 2026

Stephen

System was down when I checked in on Friday and had to wait about 30 minutes to check in. Also, WiFi went down on Sunday, so hard to do work.

Self

10/10

Exceptional

24 Apr 2026

Joshua

No issues at all... room was clean and welcoming and the evening staff were great!

Partner

10/10

Exceptional

16 Apr 2026

Pam

The woman that checked us in was very friendly, helpful and kind. She gave us our Hilton Honors snacks, gave us a choice of floors and kept smiling even though it was late and she had been really busy.
Clean, comfy room.
Breakfast was pretty good...loved the mini waffles.

Partner

8/10

Excellent

12 Apr 2026

Mary

The TV and refrigerator in my room weren't working. A call to the front desk initiated a visit from a housekeeping staff person, who had no idea what to do. Maintenance was not available. The room itself was very good, large and clean. Breakfast was very good, with many choices. Front desk staff was friendly, and as helpful as they could be. Would stay again, but check tv and refrigerator before getting settled.

Self

10/10

Exceptional

11 Apr 2026

Scott

Hotel and staff were extremely nice and friendly! Breakfast was great as usual! Great location

Self

10/10

Exceptional

10 Apr 2026

Sangeeta

Good

6/10

Pleasant

06 Apr 2026

Anthony

Was ok

10/10

Exceptional

05 Apr 2026

Lisa

Clean and nice hotel. Hampton are consistently nice stays.

8/10

Excellent

29 Mar 2026

Kaiwen

Clean and comfortable. But the sound of A/C is really noisy for sleeping.

Family_with_children

4/10

Poor

23 Mar 2026

robert

Hampton Inn was always my first choice for short stays when on a roadtrip. However, i have noticed that the accomodations have been more and more disappointing of late
The frontdesk staff was great and the breakfast was as good as always. It was the room that was disappointing. The shower had a corroded ceiling tile, the bathroom sink backed up, one of the outlets didn’t wiork and the room was never made up.

Partner

4/10

Poor

22 Mar 2026

Timothy

Property out dated and low on staff: convenient location

Family

10/10

Exceptional

22 Mar 2026

Rasheedah

Everything was perfect

Family_with_children

10/10

Exceptional

19 Mar 2026

Elizabeth

Awesome

Friends

10/10

Exceptional

18 Mar 2026

Murryn

Courteous staff, easy check in, complimentary water upon check in which was nice after a long drive. Best hotel breakfast I've seen.

8/10

Excellent

12 Mar 2026

John

The staff was friendly and helpful. I was surprised that the room was not serviced any day on our 3 day stay.

Partner

10/10

Exceptional

04 Mar 2026

Prince

Very accommodating and competent staff. Felt safe and welcomed

Self

10/10

Exceptional

01 Mar 2026

Hazel

Extremely clean rooms & the water was hot. Could use some better pillows but not too bad. Enjoyed a quiet stay. Staff was extremely nice & helpful! Would definitely stay there again.

8/10

Excellent

23 Feb 2026

Khaled

Clean, nice staff, good breakfast and comfortabe sleep

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Amy

The room was in good condition, clean, the staff seemed to care, breakfast could be better. Please, no more grits and I don't know what kind of sausage that was. Some weird guy came up to me and tried to sell me a local breakfast place.

Self

8/10

Excellent

03 Feb 2026

Jeffrey

Great bed and towels

Partner

10/10

Exceptional

29 Jan 2026

Kaleb

Ease of access to everything.

Leisure Family

10/10

Exceptional

21 Jan 2026

Elizabeth

Friendly staff! Clean room and good breakfast! Would definitely come back!

10/10

Exceptional

21 Jan 2026

Jackie

Clean room, friendly staff, coffee/tea available for free.

Leisure Family

4/10

Poor

18 Jan 2026

Gina E

Heating equipment was no updated. Breakfast was very basic. There are other hotels of the chain that have better service and infrastructure

Business Family

4/10

Poor

08 Jan 2026

John

Bed improperly made, no tissues, USB charging ports did not work. People nice and breakfast giod

6/10

Pleasant

07 Jan 2026

Theresa

The first room: 1) didn't have blackout curtains and sun woke me too early. 2) WIFI was glitch, taking forever to load, then drop connection again. 3) TV image was unstable, couldn't watch TV. 4) Bed was unclean with old kleenex and, hair and lint debris between mattress and box. The second room didn't have any of these issues. Why did they give me the first room? I was there for
Four nights.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

William

The carpet on the third floor should be replaced. Very worn!!!

Partner

8/10

Excellent

01 Jan 2026

Murielle

Breakfast was good with eggs and sausage and waffles. Bed was comfy, room was clean. Staff was very friendly.

Partner

10/10

Exceptional

31 Dec 2025

Virginia

The room was perfect and clean, just like I like.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

Kenneth

Excellent front desk help. Great rooms and easy to ajust air in room.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Kimberly

The staff at check in not excited about the job. The ice maker on my floor was broken. I slept on the couch because the bed was too hard. But it was clean. I did not partake of the free breakfast.

Leisure Self

10/10

Exceptional

28 Dec 2025

Elizabeth

Bathroom floor never washed

6/10

Pleasant

27 Dec 2025

Jessica

Pros:
The bed was comfortable, they did have breakfast, the location was perfect for what I needed. I received complimentary water bottles as a Hilton Rewards member.

Cons:
The room was not clean to my expectations. Found hair in the bathroom (not mine lol), and the bath gel was not refilled. There were no toiletries such as a shower cap, toothbrush etc. I didn’t have time to chase down the level of service that I’m accustomed to as I was there for an exam and needed to go to bed asap. The breakfast was ok, but the grits were not done, and they didn’t have a hot water dispenser…yet they had tea!? The food attendant gave me some, just thought it was weird. No microwave downstairs but there was one in the room with a coffee machine.

Takeaways: This spot is in a great location near the Pearson Vue testing center and provides basic accommodations for a lower price.

Self

10/10

Exceptional

26 Dec 2025

Uliana

Very nice, very clean hotel. Amazing staff. Good breakfast. Wry nice area around. Will come again

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Valerie

Convenient location.

Partner

4/10

Poor

25 Dec 2025

Mary

Our room was supposed to be handicapped accessible; however in our case, it was not. My husband's walker would not fit through the bathroom door, the shower had only one stationary grab bar, there was a lip to get into the shower and there was no seat in the shower. I absolutely would not call this room ADA compliant.
The heater in the room made a loud banging noise when it was running, ultimately causing us to turn the heat off. I dripped a small amount of water on the bathroom floor in the middle of the night. I used a towel the wipe it up and after one swipe of the small spot, the towel was black signally to me that the floor had not been cleaned in a very long time. Finally, having previously fully paid for my room, upon checkin they charged an additional $50 to my card \"incase we trashed the room\". When questioned I was told \"it would be refunded at checkout if the room was okay.\" At checkout, i was told that the money would go back to my card but it would take 10 days.\" I was left with so many reasons NOT to go back to this hotel.

8/10

Excellent

21 Dec 2025

Mychelle

It was ok. Bed was hard. Breakfast was ok.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

Jill

Friendly staff, clean room, great location

Leisure Self

4/10

Poor

19 Dec 2025

David

The breakfast was terrible, and the housekeeping staff was negligent. I'm taking my business back to Holiday Inn Express, which is whrere I usually stay. Staying here was a trial which ended poorly.

Leisure Partner

10/10

Exceptional

18 Dec 2025

jacqueline

Helpful staff. Clean room and great breskfast

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

sathiesh

Room bedsheets were stinky. Breakfast had limited options.

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Edward

Room was very clean. Our shower dripped and the drops hitting the metal drain bar was so loud we had to keep the bathroom door closed. Also, the toilet didn't flush properly (tank didn't always refill correctly). It's weird, but our toilet was broken on our last stay there a year ago.

There was no decaf at the coffee bar. I know it's in the room, but why have two different kinds of caffeinated coffee and no decaf? Some people have medical problems (heart, etc) and cannot have caffeine. So they have to make coffee in their rooms and then come out for breakfast? That makes no sense.

My biggest issue, however, was the scrambled eggs. I am lactose intolerant. I am very good at avoiding lactose, but there was no signage stating that milk had been put into the eggs. I had severe cramping all afternoon and I will spare you the description of the aftermath. I have never had this happen at any restaurant. Please put some signs up saying that there is dairy in the scrambled eggs.

Other than the coffee and the eggs, everything was perfect. The staff is professional and friendly, and our lobby and room were spotless. We were on the first floor and it was pretty quiet.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Alexander

Clean room nice staff couldn’t complain

Business_and_leisure Self

8/10

Excellent

05 Dec 2025

Kelly

Hotel needs some upgrades

Business

10/10

Exceptional

04 Dec 2025

Sergio

Clean room and spacious. Staff very professional and courtesy. Excellent breakfast. Rightly recommended!

Leisure Pet

10/10

Exceptional

01 Dec 2025

Kerry

The staff member who serviced breakfast went above and beyond. I was extremely impressed with her work ethic and customer service!!

Front desk staff was also very nice and welcoming.

Leisure Family

10/10

Exceptional

30 Nov 2025

Teresa

I really like this hotel. Laura is so kind. She makes me feel very welcome. This was my second stay. This is my go to hotel while my daughter is at VCU. I felt safe there while traveling alone.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Barbara

Room was very clean & spacious, bed was comfortable & pillows were just right. Staff were helpful and friendly. Great breakfast also.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Judi

The staff was extremely hospitable... from the front desk to the cleaning crew to the woman bringing out a wonderful breakfast - all were cheery and welcoming! King room was outstanding. When in Richmond, we will definitely stay here again!

Leisure Partner

4/10

Poor

28 Nov 2025

Jamie

Most of the outlets in the room did not work. Most importantly there were cords hanging loose from the wall underneath the night stand--very dangerous. This was room 310 and the electrical in this room needs to be dealt with. There was no one at the front desk to address this with and since we checked in late and left very early we did not attempt to deal with it any further.
Please for the sake of anyone else who stays in that room fix this so no more--especially a young child--gets hurt.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Roger

Breakfast was better than most.

Leisure Partner

10/10

Exceptional

27 Nov 2025

stephen

Room was great in all areas and staff were friendly , courteous and most of all professional! Perfect breakfast. I am being honest.

Leisure Pet

10/10

Exceptional

23 Nov 2025

Bynum

Clean, comfortable room and beds. Breakfast was good also.

Leisure Family

6/10

Pleasant

19 Nov 2025

Andrew

Probably the worst room I have ever had at a Hampton Inn. Not very clean. Cheap sheets. Door on dresser hung open/wouldn't close, hotel itself seemed fine but my room was just OK at best

Business Self

10/10

Exceptional

19 Nov 2025

Teresa

Perfect!

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Gloria

The staff and front desk were terrific. The main problem was lack of security. We had young girls running our halls during the evening and we called the front desk. He came up and said something, but they came back later (930pm, 10pm) talking in hallways, giggling, basically using it as a hangout. Also there were several times we went to front desk and no one was there.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Jennifer

great location, very nice staff, good coffee!

10/10

Exceptional

10 Nov 2025

Donna

The staff and the accommodations for sure

Partner

10/10

Exceptional

10 Nov 2025

Douglas

The room was spotless, and beds were very comfortable. Plenty of hot water!

Business Partner

10/10

Exceptional

09 Nov 2025

Sayedyounes

Perfect

8/10

Excellent

09 Nov 2025

Lawrence

Property needs some updating. The elevator was out.

Business

10/10

Exceptional

07 Nov 2025

Cindy

Room is clean, amenities are well kept, staffs are the best amount all, they go above and beyond for all my needs during the stay at the Hampton Inn, especially Lexis & Emily, they has offered me an awesome service! Location is close to restaurants and everything, there is a 7 eleven with Gas pump right next to it, so convenience,
I would definitely recommend and stay again for next trip.

Business_and_leisure Family

10/10

Exceptional

07 Nov 2025

Anne

Clean room. Nice staff

8/10

Excellent

03 Nov 2025

Margaret

Clean room

10/10