Name: Extended Stay America Richmond Innsbrook
Address: 10060 W Broad St, Richmond (va), 23060, US

2/10

Poor

03 Aug 2026

Tchialann

I would not recommend staying at this hotel. The condition of the property was nothing like what was advertised online. The photos are extremely misleading.

The bathroom was filthy. The bathtub and sink were dirty, the bathroom wall had visible stains, and there wasn’t even any toilet paper provided. To make matters worse, there were roaches everywhere, which made the stay completely unacceptable.

The lobby was also dirty and poorly maintained, creating a terrible first impression. Overall, both the lobby and the guest rooms looked nothing like the clean, inviting spaces shown in the hotel’s photos.

This was one of the worst hotel experiences I’ve had. I expected a clean, safe place to stay, but instead found unsanitary conditions and misleading advertising. I would not stay here again.

10/10

Exceptional

31 Jul 2026

James

Full kitchen. Large room. Nice desk, good lighting. Good water pressure.
I would stay here again.

2/10

Poor

18 Jul 2026

Sharon

Would not recommend, rooms are dingy, corridor and lobby floors are dirty.

Partner

10/10

Exceptional

01 Jul 2026

Leidy

My recommendation is just to clean a little better the floors of the rooms it was pretty dirty

Partner

4/10

Poor

15 Jun 2026

Murali

No kitchenware. Bathrooms were not very clean. There was smell of weed.

2/10

Poor

03 Jun 2026

Timothy

My grandson and I stayed for one night and everything was okay at first but when I woke up the next morning I heard water running I thought my grandson was taking a shower but then I looked over and realized he was still sleeping.So I went in the bathroom dirty water was pouring down from a vent in the bathroom ceiling.Once I saw this I knew it was time to leave even though we had taken a shower or brushed our teeth we had to go to a family member's house and do that. I paid 140.00 for 1night I wanted to cook a meal for us but I opted not after I saw the condition of this place. I'm appreciative of the manger who refunded 40.00 dollars of my money but I'll never stay there again or recommend anyone else to stay there which unfortunate because the staff are really nice people

Friends_and_family Family

4/10

Poor

30 May 2026

David

No cooking utensils or plates/cups/silverware whatsoever despitead depicting fully equipped kitchen. Lobby and room were both sparse with nobody on duty in evening. Price was extremely affordable but glad to pay more for what was advertised for extended stay. Hard to get any rest due to commotion upstairs with people running back and forth at all hours with nobody staffing front desk to deal with it. Never again!

Family

8/10

Excellent

26 Apr 2026

Benjamin

Everything you need

Friends

4/10

Poor

01 Apr 2026

John

Contrary to what is advertised there is no gym. The oven/stove was old to the point of the temperatures scratched off of the knobs. There were roaches in the room. The staff was friendly though.

Self

2/10

Poor

22 Mar 2026

Rochelle

There are cockroaches in the rooms

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Cory

.

2/10

Poor

09 Mar 2026

Kirklan

Don't recommend this hotel. We left after 30 minutes of checking in. Group of people in parking working on cars, minors running in hallway, and loud music.

Family

2/10

Poor

15 Feb 2026

jamie

False advertisement! For starters there is no kind of security. The doors are wide open for anyone to come in. No one is at the desk to see what’s going on without calling for help. The building is non smoking but the aroma of weed fills the hall. Not mention I booked two weeks in advance. The room I was given was not what i reserved. It was extremely dusty, had no couch, roaches, the bed was metal with a jail mattress, there was a two way mirror, very dirty, and disgusting. I was told that people live there and the manager gave my room to a longtime customer without giving me any call or email to confirm a change. Very very nasty and sickening. I will not recommend this for anyone.

2/10

Poor

17 Nov 2025

Stephanie

The room was gross and dogs barking. Hotel needs an upgrade. Bed was hard as a rock. Looks nasty inside. We checked out 15 minutes after we checked in. Would like refund!!

Leisure Partner

10/10

Exceptional

13 Nov 2025

Angela

Great

Partner

6/10

Pleasant

09 Sep 2025

Katrin Inge

At check-in, no staff were present at the front desk, and despite my request, the second guest’s name was never added to the reservation. On the first night, we were locked out of our room because the key cards did not work. For safety and convenience, it would be beneficial to have a phone available on each floor or landing to connect with the front desk, especially overnight.
The room itself also required attention: the floor was sticky upon arrival and had to be re-cleaned, and we needed to repeatedly request additional toilet paper throughout the stay.

Friends_and_family Family

2/10

Poor

04 Aug 2025

Kristina

there was drug dealing going on and females showing up for private parties seemed like a rooming place and not a hotel

Leisure Pet

2/10

Poor

26 Jul 2025

Rose

The place could have been a little more Clinger. It looked like somebody blew the nose on the wall. The TV didn't cooperate. It was leaking, sounds all night long, and when the custodian was outside my bedroom door while I was on the stool 8 AM vacun, the floors, I was so upset, I couldn't even Tell the front desk. I just opened my door and looked right at them. You just shut the door back. You can see it on the camera. My time was 3 PM and the next day to leave at 11 AM. But not for someone to wake me up early in the morning like that, because it disturbs my rest. I work all week. And I'm a senior citizen, this is macroplane against the hotel. I was in. I would really like the one before this one. I did not like this one at all. Knowledge that my friend like it. We did not like that. Air conditioning unit right next to the bed. I wanted to be it needed more clinging. As well etc. Not please at all.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2025

Quamane

I like that it was quitet.

8/10

Excellent

23 Jul 2025

Lorri

Comfortable stay.

Pet

6/10

Pleasant

09 Jul 2025

Brandon

Staff was nice and helpful. Hotel was pretty run down.

Leisure Family

2/10

Poor

01 Jul 2025

Verified traveler

Roaches in the room even crawling on the walls outside the rooms

Friends_and_family Family

4/10

Poor

29 Jun 2025

Wilhelmina

The room was smelly and old.

Leisure Self

10/10

Exceptional

29 Jun 2025

Yan

We like the cleanliness of the room and no odor. We can cook simple meals and feel like home, and it is convenient for shopping and eating. The bad thing is: the people upstairs are too noisy walking and jumping at night, and there is a lot of smoke in the elevator corridor. I hope that guests will cherish their belongings and keep them clean, and not bring more tedious work to the staff. When my husband and I left, we left floor drains in the bathroom and kitchen, hoping to bring convenience to the next guest. Hair and facial tissues can easily clog the sewer, so please don't throw them away casually. I also have a business company, and everyone is a qualified person, which is also a respect and encouragement for others.

Leisure Family

4/10

Poor

15 Jun 2025

Carien N

The hotel offer NOTHING. Why stay at an extended stay where you have to go buy pots, pans, plates, forks, spoons, glasses. There was nothing at all provided not even a coffee pot to have coffee. The room key stopped working when I went out to my car at 8:00 a.m. and when I went up to the lobby desk there was a metal door rolled down and they were closed. I had to sit in my car until I could wake my friend up in the room to let me back in very very unacceptable horrible stay and will never stay again

Leisure Partner

2/10

Poor

27 May 2025

Kristen

This hotel was so gross, we couldn’t stay. We immediately canceled our reservation and booked a room at a different hotel. The lobby was disgusting, the room was disgusting. The people who checked in behind us also immediately canceled after they saw their room. Please take my advice and don’t book here!

Leisure Family

2/10

Poor

27 May 2025

Kiera

Me and my family stayed but didn’t feel like it was clean enough everything was dirty , the hallways , carpet , the elevator as well we won’t be coming back

Leisure Family_with_children

2/10

Poor

25 May 2025

Joseph

Poor place

Leisure Family

2/10

Poor

25 May 2025

Joseph

False advertisement, rugs very dirty and smell. Nothing in the kitchen, had to go buy plasticware. No breakfast as advertised, no coffee. Not even soap or shampoo. No ice , l
Had to ask for towels. No iron. No broom to clean. The worse place I ever stayed

Leisure Family

2/10

Poor

12 May 2025

Ann

Disgusted and unhappy with our stay!

This was one of the worst experiences I have ever had. The only person who paid attention to our complaints was the front desk woman (not the male). The floor was sticky as if it had not been washed, feces on toliet, dirty blankets, dishwasher broken and lid fell on my daughter's arm. Advertised free breakfast and there was none, not even coffee. We wanted an efficiency so we would have a kitchen but upon arrival we were informed dishes were not provided and we would have to pay $40 for a pot, pan, and lid, dishes were another $40!! I am disabled and we were informed that we had to take out our trash ourselves. We were given 2 towels for a 3 night stay. It is a pet friendly facility which i have no problems with but the owners left their droppings in the yard so you could not walk in the yard. The furniture was old, looked as though it should be replaced, and unclean.

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Oscar

Nice and clean

2/10

Poor

07 Apr 2025

Melanie

Thank you to Expedia for helping me obtain a refund from this hotel are we had to leave during the 1st night due to the conditions.
Checked in at 5pm, then left to go to a funeral viewing, when we arrived back to the hotel later that night, the front desk was closed -no staff working the overnight.
The room had a kitchen, but there were no kitchen supplies - apparently you have to rent those at the front desk. There was not a coffee maker, or cups for water, or even an ironing board and iron. There was a TV, and 2 beds, but no chairs, no decor, broken lamps, no clocks, outlets that didn't work, etc.
The bathroom had 2 towels and 2 washcloths, even though we had 4 people listed on the reservation. No hand towel, no shampoo, no soap. There was a very tiny amount of toilet paper on the roll, with no back up toilet paper, the tp was gone after 2 people used the bathroom.
We were on the ground floor with no way to lock the window. Had noisy people in the halls at night and more than one trying to open the door. The smell of weed was so strong we had to put our heads under the blankets, all of our luggage smelled of weed when we returned home.
During the night the roaches came out, after killing multiple roaches, we packed up, left the hotel, sat in our car until morning and refused to spend another night there.

Leisure Family

2/10

Poor

01 Apr 2025

INDERIA

Yhe nicest thing about the property was rhe staff other wise the conditon of the room and the surrounding area was simply nasty

2/10

Poor

30 Mar 2025

Stefanie

There were roaches in the room

Leisure Friends

2/10

Poor

28 Mar 2025

Kevin

Roach infestation!

I booked 3 rooms for me and my coworkers. Each room had roaches! Management didn’t help. Poor attitude so we booked a different hotel.

Business

10/10

Exceptional

18 Mar 2025

jasmine

Good

10/10

Exceptional

18 Mar 2025

keith

Nice

10/10

Exceptional

11 Mar 2025

Cris

The price was okay and room was clean

10/10

Exceptional

04 Mar 2025

Stephanie

This extended stay is by far my favorite. The manager is great and very helpful at what he does for this property. I recommend this home away from home to anyone 10 out of 10. Thanks

Leisure Partner

10/10

Exceptional

27 Feb 2025

ashley

hotel is budget friendly, the building is old but room and staff are good.

10/10

Exceptional

22 Feb 2025

Nasir

I had a good stay at this hotel and staff was really nice

10/10

Exceptional

20 Feb 2025

willliam

Clean hotel and the staff was really nice.

2/10

Poor

19 Feb 2025

Kartan

Upon arriving at the establishment, I felt a bit out of place. I encountered the night auditor, who expressed concerns about my reservation and mentioned that my room would not be available for an hour. I patiently waited outside for a full hour, as there was no one at the front desk to assist me during that time. It would be beneficial if the staff could enhance their communication and ensure that guests receive timely updates on their reservations to improve the overall experience.

Business Partner

2/10

Poor

18 Feb 2025

Amanda

Bugs everywhere! There was a hole under the counter/kitchen sink. There was hair and dirt (I think) in the shower/bathroom floor. There was a bandaid over the peephole on the door. The entire second floor smelled like dog urine. Walls are paper thin, you could hear what the next room over was talking about as if they were in the same room. When confronted, management refused to rectify the situation or issue a refund. Was never offered a different room or any kind of fix. Will post pictures

Leisure Self

2/10

Poor

07 Feb 2025

Verified traveler

Infested with roaches

8/10

Excellent

02 Feb 2025

Damaris

Very convenient location

Leisure Partner

10/10

Exceptional

31 Jan 2025

Quamane

I must say with all honest this was a very comfortable and pleasing stay staff treatv customers as a priority and was very king when comes to accommodations ....T.ALLEN

Leisure Pet

6/10

Pleasant

23 Jan 2025

Anne

there was no coffee maker no dishes,cookware, or utensils

Business Partner

10/10

Exceptional

20 Jan 2025

Micheal

The room was clean and quiet

10/10

Exceptional

19 Jan 2025

Omar

Nice quiet location…Great staff

Business_and_leisure Self

10/10

Exceptional

19 Jan 2025

Omar

No problems during my stay.

Business_and_leisure Self

10/10

Exceptional

18 Jan 2025

Stephanie

Hashir Ahmad and Khadijah are very kind and wonderful staff. They went above and beyond every-time help was needed. The room was great and I would recommend anyone this extended stay. We were placed in very GOOD HANDS. Thank you again for all you guys hard work and outstanding professionalism..!!

Leisure Partner

2/10

Poor

14 Jan 2025

Cora

There are roaches in the extended stay

Leisure Family_with_children

10/10

Exceptional

30 Dec 2024

Omar

I liked everything I had no problems during my stay.

Business_and_leisure Self

10/10

Exceptional

30 Dec 2024

David

The stay was nice

Self

6/10

Pleasant

27 Dec 2024

Heather

The cleaners need to be more efficient in turning the rooms over, but over all I enjoyed my stay

Leisure Family

10/10

Exceptional

26 Dec 2024

Oscar

the room was clean

Business Self

2/10

Poor

15 Nov 2024

Felicien Tingwo

We showed up and the person that was in our room prior to our arrival extended their stay, so we had no room and no where to go with our 4 kids. They didn’t offer any solutions. Worse experience ever. Terrible business model

Leisure Family

10/10

Exceptional

27 Oct 2024

Kevin

Extremely nice hotel

10/10

Exceptional

07 Oct 2024

Tina M

It was convenient

Business_and_leisure Family

6/10

Pleasant

23 Sep 2024

Amanda

Construction was frustrating but the hotel itself was fine for the price

10/10

Exceptional

29 Aug 2024

Ash

Better than other budget places I've been. Very friendly staffs.

Business Pet

2/10

Poor

22 Aug 2024

Arif

This property is very bad conditions and also bathroom conditions very bad and lot of mosquito I recommend no good

Leisure

2/10

Poor

22 Aug 2024

Kristal

Filthy and cockroaches crawling everywhere!!!

Leisure Family

2/10

Poor

18 Aug 2024

Kenya

The room had a kitchen, if you wanted pots you had to pay for it, trash in the halls, they would've give you fresh linen or wash clothes or towel unless you pay for it.You had to take out your on trash. It smells.

Business

2/10

Poor

18 Aug 2024

Joy

This was the definition of a seedy hotel. While the guy at the front desk was fabulous, this hotel was so terrible that we ended up leaving and deciding to drive through the night to get to where we were going. There was a horrendous smell in the hallways. The floor was sticky. There were stains on the sheets. (nicely covered up that we did not discover until getting into the bed) There were stains on the towels and then when one dropped onto the floor it became filthy!

Leisure Family_with_children

6/10

Pleasant

12 Aug 2024

Verified traveler

Outdated stayed overnight

Inside of the lobby is not welcoming at all. Very sterile and outdated. You can tell people live there so people would be sitting outside. During my stay, kids were out roaming the halls. Again, the place is outdated. The bed was clean. The kitchen....outdated. what can I expect for the price.

Friends_and_family Family

2/10

Poor

24 Jul 2024

Aron

Terrible

10/10

Exceptional

13 Jul 2024

William

No

10/10

Exceptional

05 Jul 2024

Jason

Awesome service, front desk lady is great. Also above and beyond

Leisure Family

6/10

Pleasant

03 Jul 2024

Joshua

Sketchy

Leisure Self

10/10

Exceptional

29 Jun 2024

Yuhan

Good

Leisure Partner

4/10

Poor

28 Jun 2024

Travis

Things were a mess...holes in walls..no real lobby..

Friends_and_family Family

10/10

Exceptional

26 Jun 2024

Antoinette

Staffs are very welcoming. Room is clean and bed is comfortable.

Leisure Partner

8/10

Excellent

26 Jun 2024

Joe

: something burning

: it was a good stay but the smell of a fire had me on edge a little.

Partner

2/10

Poor

21 Jun 2024

Verified traveler

Don't stay here!

Not a good place to stay, seemed more like a housing project. I booked a room for me, husband, disabled son, and mother in law. The room i booked was 2 double beds and sofa bed. There were 2 towels in the room and we needed sheets for sofa bed so i went to front desk to get sheets and one more towel and i was charged for sheets and towels, he said i could pay at checkout. Also there was a big sign in lobby saying about the hot breakfast offered so i asked where breakfast was in morning and was told there isn't breakfast there. I pointed to the sign and the clerk just walked away. Checkout was by 11am next morning and we wanted to leave earlier but metal door down at office counter and no one even available by phone until after 10am.was afraid what kind of fees would be added to my bill for not paying for sheets. Worst overnight experience ever, and will never stay at another extended stay again

Friends_and_family Family

4/10

Poor

12 Jun 2024

Sarah

To be an Extended Stay America this is probably the worst I have seen. As soon as you walk in you smell weed the floors are visibly dirty, the luggage cart is bend with one wheel off the ground, the room was definitely not clean pictures visibly stained, the floors are literally black from not being clean, fridge had food debris is it, chairs were dirty ugh just everything, my grandbaby could not even play with his toys on the floor,Only allowed to change towels out so for 5 people we were only allowed 2 towels,2washclothes and 1 bath mat. Not sure how this property passes any inspections. Used this hotel when in desperate need but will never use it again or recommend anyone use it and if the brand allows all hotels to be in this condition they will not be ver have my business.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2024

Bernice

I liked that it was off of a main road so it was easy to travel and find while driving around the area. Very kind staff and helpful with finding the way around the building

Leisure Self

6/10

Pleasant

08 Jun 2024

Toni Lewis

no service at front desk

Waited ten minutes before someone was at front desk.

Friends_and_family Family

4/10

Poor

01 Jun 2024

Sarah

Cleanliness is definitely a issue, the music has been loud from the other guest adjacent to the room, the room above the children stomping or running until 9pm -10pm every night, the wandering of guest or non guest like they are on drugs, the smell of weed when you come in the door, the staff has been great at the desk but definitely there is a issue with housekeeping and maintenance, you only get 2 towels for 4 people, very out dated stove hardly works, dishwasher does not work, the phone and internet service is horrible, thankful though while we need it but would not recommend.

Leisure Family_with_children

10/10

Exceptional

30 May 2024

James

Good place to stay for a cheaper price

Business Self

2/10

Poor

28 May 2024

Verified traveler

They need to do better!

This stay was not up to par. My family and I were not satisfied with our stay or room at all! The rooms were not clean. Both rooms were disgusting when it came to the bed sheets and the bathroom. We had to buy our own cleaning supplies and it still was not clean even after that. Bugs were very much present and because we had a baby with us we did not complete our stay. The atmosphere did not smell clean and the people around the hotel gave the wrong impression of what kind of hotel it was. I am not the type of person who gives reviews like this, but this hotel was NOT suitable for even a 2 night stay!

Friends_and_family Family

2/10

Poor

28 May 2024

Verified traveler

They need to do better!

This stay was not up to par. My family and I were not satisfied with our stay or room at all! They did not have our room that was reserved a month in advance and the alternative room that was given was ok, but it was not clean what so ever. Both bathrooms were disgusting when it came to the bed sheets and the bathroom. We had to buy our own cleaning supplies to clean and it still was not clean even after that. Bugs were very much present and because we had a 3 month old with us we did not complete our stay. The atmosphere did smell clean and the people around the hotel gave the wrong impression of what kind of hotel it was. I am not the type of person who gives reviews like this, but this hotel was NOT suitable for even a 2 night stay!

Friends_and_family Family

4/10

Poor

27 May 2024

Jon-Robert

Upon arriving there was very limited staff(1 person), so we had to wait 5-10 minutes to start checking in. Then the system went down and it took longer. When the person asked if we would like to see the room first...that should have been where the journey ended. We inspected the room and it had damp, sticky floors and the air was very stuffy due to the ventilation not being on. We checked in, went to our event and then returned late and our keycards would not get us in the hotel door. We were stuck outside with another guest at night. I was able to find another door, but this only worked because it happened to be propped open!(unsafe #2). Our floors were still damp even with air on and the whole hotel reeked of weed. Then when inspecting the beds for bedbugs/cleanliness I found 2 fleas, and a few midges(biting sand fleas or gnats). There were also numerous stains on the linens and mattresses. Thankfully we only live 1.5 hours away. We had only gotten a room so we didnt have to drive home after midnight, but we did because it was the better option than staying at the hotel.

Leisure Family

4/10

Poor

20 May 2024

Dorcas

First floor had bed bugs
Second floor had roaches
Third floor smelled like mold? But the staff was wonderful!!! Very nice and helped out where they could

Leisure Friends

2/10

Poor

01 May 2024

Thomas

Nasty

I left that terrible room

4/10

Poor

29 Apr 2024

Jeremy

Desk lady was very nice. Entire hotel smelled of cigarettes. Room was a very nice room honestly but the beds were very uncomfortable. The sofa pullout bed was in very poor and dirty Condition

Friends_and_family Family

10/10

Exceptional

24 Apr 2024

Paula

Friendly staffs

Leisure Self

10/10

Exceptional

16 Apr 2024

Carlistle

Amazing as always! Thank you Anne!!!

2/10

Poor

15 Apr 2024

Ruby

When we got there , it was not clean and the hallways smelled really bad , and when she took us too the room the room looked alright until we turned everything off and there was a couple roaches crawling around , no sheets for sofa bed and no one in front desk to complain to at night or in morning , wouldn’t recommend to anyone , people were dealing drugs outside , everytime we walked out for anything definitely not worth the money to stay here

Friends_and_family Family

10/10

Exceptional

12 Apr 2024

Carlistle

Wonderful as always!!!

Friends_and_family Family

2/10

Poor

01 Apr 2024

Kathy

Got the heck out of there

We arrived at this property and no one was at the front desk. There was a sign that said they were away helping another guest and to use the courtesy phone located outside and dial 0 for faster service. After 3-5 mins of no one there we called. No answer. Finally a very nice lady came in, checked us in, and we went to check out the room. We walked in to smells, the arm of the pull out couch we would need to use was destroyed and roaches were scurrying across the floor. We left immediately!!!! The lady processed a refund, with no issue. Very gross. Would not recommend.

Friends_and_family Family

2/10

Poor

31 Mar 2024

Jermaine

The shelf fell on my foot as soon as i placed my hat box on it. There was a dirty sock inside of the fold out sofa. Roaches in the hallwas. Got a refund and was gone.

Family

10/10

Exceptional

31 Mar 2024

Carlistle

The management and get crew are so amazing, they're always respectful and very understanding! This is definitely a home away from home!!!

Friends_and_family Family

2/10

Poor

17 Mar 2024

Michael

I paid 200 for this property are you nuts?

Beds we're really hard, shower head had tape around it, room smell like mold. Black Mold was in the bathroom. Broken furniture. Bugs, odor from the sink.

I am surprised hotels.com shows this hotel. They should not be showing this one.

Friends_and_family Family

2/10

Poor

15 Mar 2024

Verified traveler

Go elsewhere unless you like roaches

left within 2 hours kitchen and bathroom were full of roaches and sticky to walk on wasted money coming here worst and most gross place I've have ever been

Self

10/10

Exceptional

13 Mar 2024

Carlistle

Great Stay!!!

My start is always great! The manager is a great and sweet person... She is very understanding and will make sure you're very comfortable!

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Carlistle

The manager is great, she is so sweet and understanding!

Friends_and_family Family

2/10

Poor

03 Mar 2024

John

Woke up with bed bug bites.Gangs of children run unsupervised yelling and screaming all over the hotel. Yelling and shouting is frequent during the day time. The entire hotel is disgusting and carries ann odd urine smell, which I assume is ammonia they use to clean hopefully. DO NOT STAY AT THIS HOTEL.

Self

4/10

Poor

16 Feb 2024

Verified traveler

Bad smell in the room, bathroom was dirty, furniture very beat up, and just the bare minimum of supplies; kitchen completely empty. Not what we expected.

Friends_and_family Family