Name: Wingate By Wyndham Richmond Short Pump
Address: 13991 North Gayton Road, Richmond, 23233, US

6/10

Pleasant

29 Jun 2026

Sharon

Water leak, large noisy air machines going 24/7. Room a/c noisy. However, room was large, mattress and pillows great.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

gary

Lady at front desk was wonderful. After driving all day and to meeting a pleasant, helpful person first makes my day. The lady at breakfast was also friendly and helpful. The room however someone forgot to run the sweeper?? We have stayed here often and the staff makes this motel the place to say.

Partner

6/10

Pleasant

28 Jun 2026

Jeffrey

The water damage to the lobby was noisy and caused it to be about 85 degrees in the halls and breakfast area. Breakfast was fine and plentiful but man just do sausage links and patties dont bother making the sausage gravy anymore. Room was very nice and clean and beds were really good but they need a remodel for the hallways and please god fix the AC in the hallways

Family_with_children

2/10

Poor

28 Jun 2026

Zema

I was very disappointed with my 12-night stay at Wingate by Wyndham. I expected the quality and standards of the Wyndham brand, but this hotel fell far short.

When we checked in, our room was dirty with dust on the furniture, an unvacuumed carpet, trash left behind, a dirty A/C unit, worn towels, and even a missing toilet paper holder. I reported everything immediately and requested a room change and a call from the manager. Neither ever happened.

The only employees who provided excellent customer service were Glenda, the breakfast attendant, and Shawane. They genuinely cared about the guests.

It's very disappointing that management never addressed our concerns. Based on my experience, I would not recommend this hotel

Family

8/10

Excellent

28 Jun 2026

Jeffrey

Room was great. Clean and quiet. The rest of the building is in disrepair. Giant fans to recover from water damage were going in the lobby at all hours. Sign on ice maker on second floor said it was inoperative and to use the machines on 3 or 5. I took the only operating elevator (the other one was out of service) to the 3rd floor which was completely torn apart installing new lan wiring throughout. Huge bundles of cat 6 cables hung down from the ceiling about every three feet giving the place an eyrie post apocalyptic video game vibe. The ice maker was out of service on 3 so I went to 5 and all was fine.

Partner

4/10

Poor

27 Jun 2026

Mary

Breakfast was good. Could not use the pool, they said they couldn’t find the key. The bathroom toilet was loose, poor paint job and fixing a wall in the bathroom.
The exit doors you had to go through down the halls to the rooms, slammed loudly at night and kept me awake. TV was hard to use. Price was higher than it should have been.

6/10

Pleasant

25 Jun 2026

Reverend Dr. Robin

It was not impressive at all. Only one Elevator was working. The floors around the elevator and inside the elevator were dirty. The room was clean. Breakfast was ok, but unfortunately, a long strand of hair was in the sausage pan. On the second day of our stay, part of the ceiling in the lobby area collapsed, causing a major mess at the entrance and in the lobby, as well as loud machinery during repairs. The staff at the front desk was not that friendly (No smiles). I needed to check out and depart around 8:00 am to arrive at an event by a certain time. I spent over 15 minutes looking for someone to check me out, but I couldn't find anyone. It was frustrating that no one was at the front desk or in the office at check-out. There was a handwritten sign on the desk stating that the staff was assisting another guest, but no one was around. That was bad customer service.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Charles

Nice

10/10

Exceptional

23 Jun 2026

Leonardo Fabio

Excelente hotel limpio y cerca a todo

Self

4/10

Poor

22 Jun 2026

Martha

One day they didn't clean room services, the towel are'nt change, terrible!

Family

8/10

Excellent

21 Jun 2026

Alison

The room and the property itself was comfortable and nice. I was there for work and the Wifi was not working for me at all, laptop or phone and I was there for 10 days. I was told that people have trouble getting on their WIfi with laptops (not like I travel with a desktop). This was extremely inconvenient and literally had to live at Starbucks, the library and McDonalds to work for extended hours. In addition they had elevator issues, one is permanently out of order the other overheated and had to be shut down, which meant a 5 floor climb to my room with no air conditioning in the stairwell. They also had an unfortunate huge flood in the lobby due to workmen busting a water pipe. It didn't seem to affect the water supply though, just bad luck for them. All in all a good place to stay, great location. I wouldn't stay again unless they get a better Wifi provider. that was the killer.

Self

10/10

Exceptional

20 Jun 2026

David

Nice, clean room. Professional and courteous staff.
Great amenities

Partner

4/10

Poor

20 Jun 2026

Miyako

Wifi didn't really work: it would take minutes to connect from our phones, and once connected, the signal kept dropping. The elevator was broken, and the front desk staff didn't seem to care that we had to take the stairs twice to reach the 5th floor. We stayed for 3 nights, but our room wasn't cleaned until the 2nd night, even though we expressly asked for it to be cleaned. I won't come back, as this was an overall disappointing experience.

Partner

10/10

Exceptional

20 Jun 2026

Jill

Customer service all the way. I didn't get the name of the worker at the front desk but she was so super sweet and helpful in checking me in-- and when I mentioned I was a light sleeper, she reassigned me to a floor further away from the floor that is currently being renovated. The room was quiet as a cave!! Fabulous! Parking was easy, water pressure was great, I was a happy camper!!
I need a sewing kit and Logan's behold she had one waiting for me at the front desk. I don't normally stay so far in to Short Pump but I will consider this location again. For the price, it delivered majorly.

Self

2/10

Poor

18 Jun 2026

Jeff

Horrible. Their systems was down and they would not check us in!! It was late and I have leukemia, and had a doctor's appointment first thing the next morning. I explained all this, but they would not give us a room. Finally, after a long time trying to get to talk to Hotels.com, they convinced the manager to give us a room. It took a long time, I was tired and ill, and it was late. What a fiasco!

Partner

10/10

Exceptional

18 Jun 2026

John

The facilities and staff were amazing! We felt well taken care of during our stay!

Partner

10/10

Exceptional

16 Jun 2026

Sarah

Clean rooms and great staff

Partner

4/10

Poor

16 Jun 2026

Sandra

This hotel was needing a lot of upgrades. Ice machines broken, people were getting stuck in the elevators, the “free amenities “ they said they were all out of. The little store was empty. The tv was not working and the bed was HORRIBLE, the carpets were frayed… I mean I don’t need fancy but this was not ok. Livable for two days but not worth the money.

Family_with_children

10/10

Exceptional

14 Jun 2026

Thomas

Nice

10/10

Exceptional

13 Jun 2026

Mosab

It’s very good app I’m so fantastic to this app

6/10

Pleasant

12 Jun 2026

Justin

Pros:
Friendly staff

Cons:
Elevator desperately needs replacement
Hallways need a renovation
Breakfast leaves more to be desired

Self

10/10

Exceptional

11 Jun 2026

Tonia

Staff are always professional and friendly. This location is quiet and clean.

Self

6/10

Pleasant

11 Jun 2026

DAVID

Only one elevator working and very slow. Kind of old looking but room was nice. Air conditioner was so loud it woke me up a few times. Place needs a little work.

Family

4/10

Poor

11 Jun 2026

Larry

Swimming pool had a weird film on the top of the entire pool water. Breakfast was average but the turkey sausage links were bad tasting.

6/10

Pleasant

10 Jun 2026

Kevin

Location is great and the hotel is a value for the price charged. The carpeting in the halls is worn out and dated. The inside of my rooms appears to have been recently remodeled with newer carpet and paint. The exercise room is sparse but at least the facility has one.

Self

2/10

Poor

10 Jun 2026

ria

I do not ever leave reviews or have negative opinions but this hotel was pretty bad.the wifi does not work!!!!! the apartment is really dirty and the continental breakfast is much smaller than normal hotels. This has been the worst hotel ive stayed at. The staff was nice though.

10/10

Exceptional

09 Jun 2026

Pharan

👌

Partner

10/10

Exceptional

08 Jun 2026

Emmanuel

Excelent service, room very clean and comfortable

Family

6/10

Pleasant

08 Jun 2026

Stephen

The only ice maker that worked was on the 5th floor and only 1 elevator worked. Aside from that it served its purpose so in the end it was fine.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Angela

It just looked to me like the entire hotel could use an upgrade. The unit in the room and at the ice machine on the second floor (which did not have any ice the next day) were broken, the bed skirt was completely winkled, there was something gross smeared on the door. I will Not be staying there again. I did not enjoy my stay I’m sorry.

Partner

2/10

Poor

06 Jun 2026

Nick

Has to be one of the worst hotels I have ever stayed in. The wifi never worked, the breakfasts were really bad, the staff hardly spoke English, The friendliness of the front desk was absent and my room was noisy.

Partner

10/10

Exceptional

05 Jun 2026

Jeff

Great staff. Big room. Comfortable

Partner

4/10

Poor

05 Jun 2026

Sirena

The first room we arrived in was disgusting and clearly not cleaned. The second room was better- though evident their was grime and broken tiles in the bathroom. The pool had green mildew and mold and a giant silver fish in the water. Overall the environment was disgusting. The food was decent however and the cleaning staff was kind

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Dawn

It was nice, only thing was the breakfast could use a little upgrade and the hdmi on the TV did not work and they only have like 45 channels and its not a smart TV so I couldn't use my fire stick

Self

4/10

Poor

02 Jun 2026

Krysten

I don’t normally write bad reviews, but I hope by writing this it will prompt
Management to make changes.

I was hoping for a great stay while visiting family. Instead, it was very poor. I almost checked out right after checking in.

The entrance doors had an obnoxious alarm sound the entire stay (4 days). The pool had green algae on the sides of the tiles, they ran out of pool towels (and sheets as I overheard a guest asking the front desk for sheets), the first aid kit in the pool room was broken and empty, one of the exit signs didn’t work, and it looked like mold underneath the water fountain). I might still report it to the department of health, there’s no way it’s up to standard.

The room was okay, at least the king bed was comfortable and free of bed bugs. Though we did find someone else’s dirty sock underneath the mattress. The bathroom needed a deep clean. The walls had stains running down, the shower seemed clean, but then found hair belonging to someone else.

The hotel was no where near an 8 rating, I would give it a 4. Highly recommend staying somewhere else.

Family_with_children

10/10

Exceptional

31 May 2026

Janet

Staff was so helpful!!

6/10

Pleasant

31 May 2026

Linda

I was surprised that the lobby smelled like pool chlorine and was very humid.
That did not make 1st impression positive.

Partner

8/10

Excellent

31 May 2026

Karen

The stay was good

Partner

6/10

Pleasant

30 May 2026

Amanda

We were just staying here for the night along our road trip after a long day of driving we needed a break and this was the closest one to book from where we were at on the road. It was out of the way from the highway which was a pain but it was a decent hotel. The pool was okay but dirty all around the sides of it and they say it’s heated but it definitely was not as it was cold. The room was alright however I had asked for a room with 2 beds because there was 4 of us and after taking a much longer time for check in than usual they said okay and I assumed that meant they found us one but when we got to the room it was 1 bed and a couch pull out. We also got put on the very top floor which I would have rather not been 1 elevator didn’t work the entire time of our stay and the other elevator felt like it was going to break down every time we were in it. For a place to sleep for the night it wasn’t bad it wouldn’t be my first pick though for sure. I also called down from our room to ask if they had any Advil in there little shop and the person I spoke with couldn’t be bothered to look just told me to come to the lobby and check for myself, which I obviously would have just done that in the first place anyway but I was trying to get my kids settled down while my husband had a migraine. There hospitality service could use a refresher course for sure

Family_with_children

4/10

Poor

29 May 2026

Nate

Very dirty

10/10

Exceptional

29 May 2026

Richard

Wingate by Wyndham, Short Pump, is one of those rare finds where a friendly and professional staff, cleanliness, great rooms, and reasonable cost meets together. The hotel clerk went above and beyond. Convenient, also.

Self

2/10

Poor

25 May 2026

carrie

Our room was gross. There were hand prints on the door. Dirty towels folded like they were clean. Marks all over the walls. Peeling wallpaper. The AC was out in the lobby/breakfast area. The fitness room was dated, dirty, no towels and broken equipment. We were only given 2 towels for 3 people the entire stay. When I asked for additional towels, I was given an attitude. When I explained the room situation I did not get an apology. Nice location.

Family

6/10

Pleasant

24 May 2026

Michael

Toilet did not flush properly. Had to flush several times. I reported it to be fixed when I left.

10/10

Exceptional

23 May 2026

daniel

I would definitely recommend this hotel. It was clean, nicely decorated. The breakfast was great! I was sick and they even had lemon juice and honey. I have been traveling for a week and this was the first breakfast that has bananas. The staff were friendly. We had a lovely view. 5 stars

Partner

6/10

Pleasant

22 May 2026

Haylie

It was good for the price

Partner

10/10

Exceptional

22 May 2026

Jennifer

I loved everything about this hotel! From our spacious corner room (which is rare in NYC) to top notch customer service when our air conditioner stopped working- our stay was perfect. The staff went out of their way to make us feel welcome and comfortable. The breakfast was great, the bed was comfy, and the location was perfect. This will be the only hotel we'll stay in when we visit NYC in the future

Family

10/10

Exceptional

20 May 2026

Lauren

Nice rooms

Partner

10/10

Exceptional

19 May 2026

Lindsay Wesley

There was a hot breakfast available every day as well as other choices. Most of the staff were great.

10/10

Exceptional

19 May 2026

soma

Convenient location,clean and economical
Great staff

Self

10/10

Exceptional

18 May 2026

Scott

Great place to stay. I really like the underground parking.

2/10

Poor

16 May 2026

Suzan

Not a good experience. Although the carpet, flooring, bed and fixtures were updates, the walls, light switches, thermostat and inside of bathroom door were dirty and disgusting

Wallpaper was peeling in common areas

The mattress had blood on the side that was not covered by the very wrinkled bed ruffle

People stayed in the parking garage smoking pot and the smell filled the garage and elevator and halls and entered the room through the vents

Poor management of a renovated property

Breakfast staff was attentive and helpful

Partner

8/10

Excellent

13 May 2026

Rene

The room was remodeled and very spacious

Self

8/10

Excellent

13 May 2026

Wayne

Clean and quiet.

Self

8/10

Excellent

13 May 2026

Melody

Breakfast could be better. The room was clean and new, but the hallways and common areas could use some renovations. The hotel was quiet and convenient to shops, restaurants, and other places of interest.

Partner

10/10

Exceptional

11 May 2026

Carol

The only bad thing I could say about this trip is they held $75 for a deposit for way too long I should’ve been refunded for it Friday and here it is Monday

Business

2/10

Poor

10 May 2026

Bobby

The place really is just not kept up with. The wifi is so slow that many connections fail. There are missing pieces of trim and holes in some walls. The was a bunch of pickles and lettuce on the ground by the stairs. The EV chargers are hit or miss. The Tesla chargers work if you have a Tesla, but if you have an SAE/CCS based plug, the CCS charger is broken and using a NACS adapter for the Tesla's fail the connection test.
In the evenings there were tailgaters in the basement imbibing in copious amounts of weed and alcohol that made it unpleasant to even park in the basement. 0/10, would not recommend

Partner

6/10

Pleasant

09 May 2026

Ann

Breakfast had few options.

Partner

8/10

Excellent

08 May 2026

Brian

the breakfast bar is the best I have ever had while staying at a hotel
Rooms were very clean and nicely freshened up every day
the elevators could use a little freshening up
did not like smelling marijuana in the halls

Self

6/10

Pleasant

06 May 2026

Elizabeth

There was no accommodation for disabled or handicapped visitors the toilet was very not even a toilet helper to help no handicapped rails in bathroom my sister had knee and hip surgery and I requested a handicapped room and breakfast was fair no fruit only green apples I will not be staying at this hotel again Hilton was next door same price I do visit short pump twice a year for shopping was planning a ladies fellowship next year will not be using this hotel

Friends

10/10

Exceptional

05 May 2026

Jeremy

Everything was amazing

Friends_and_family Friends

8/10

Excellent

05 May 2026

Joan

Everything was good, staff was friendly, I couldn't have the chance to get breakfast, AC was powerful lol

Self

6/10

Pleasant

03 May 2026

Joshua

Overall, the experience wasn’t terrible, but it also was not close to amazing.

Right as you walk into the lobby, the smell of the hotel’s pool smacks you quickly and it’s pretty potent - either the pool is over-chlorinated and/or the ventilation is poor.

In my room, the coffee machine was missing parts (the basket) and couldn’t even be used. On Saturday morning I went downstairs to tell the woman working the desk, and she just looked at me and said “okay”. The coffee maker was never fixed, no part was brought, etc. I also let the gentleman working the front desk about this during my checkout. He was definitely the most hospitable staff member I encountered - he provided excellent customer service.

Otherwise, the room also wasn’t seen or tended to by any staff on Saturday either to do anything for towels, sheets, etc.

Would I stay here again? Probably not - there are multiple hotels in the area around the same price range.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Jerry

Check down about 930 staff was very helpful. Hotel was clean room was clean. Bed was outstanding, shower was clean. No complaints.

Friends_and_family Family

2/10

Poor

01 May 2026

Jason

There is no spa/hot tub even though there’s pictures online saying there’s one. There’s even a sign inside the building saying spa. That was a lie. There signs saying vending machines when there aren’t any on the 3rd floor. Just overall bad experience and I will never stay here again

Self

4/10

Poor

28 Apr 2026

Ganesh Raam

Broken air condition, lack of descent staff and the list goes on. Would never recommend and stay here

Family_with_children

8/10

Excellent

27 Apr 2026

Chris

We were not happy with the rate we had to pay!! Considerably more for two weekend nights when months ago we paid much less and if I booked for the next weekend it went back to the lesser amount. Will be looking for another hotel if this happens again!!!

Partner

10/10

Exceptional

26 Apr 2026

Jacob

.

4/10

Poor

26 Apr 2026

Sean

WiFi did not work and elevator was old and slow.

Self

10/10

Exceptional

25 Apr 2026

Tonia

This hotel is by far the quietest location ever! If you are seeking a good night sleep this is the place to stay. The rooms are clean. The area is safe and the staff are friendly.

Self

4/10

Poor

25 Apr 2026

Deborah

The staff gave incorrect information at check in.it was hard to turn off the air and turn on the heat

Self

10/10

Exceptional

24 Apr 2026

LeTonya

They have a great breakfast

Family

8/10

Excellent

24 Apr 2026

VICTOR

Very clean hotel but one functioning elevator that is so slow.

2/10

Poor

23 Apr 2026

Kellie

Window wouldn't shut. Tv was broken. Light didnt work. Pull out was nothing but springs. Police on site due to domestic issues. Safety was a concern. Landry facilities were horrible and malfunctioning. Never stay again. Wife said shed sleep in the car before staying again.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Veronica

The pool smelled like mold

Partner

10/10

Exceptional

22 Apr 2026

Tonia

L loop please pop

8/10

Excellent

22 Apr 2026

Rhonda

Good breakfast. Clean rooms. Easy parking.

10/10

Exceptional

22 Apr 2026

Richard O

Upon my arrival I was greeted by howels of a screaming patron whom I later found out was on the 5th floor. The facility was inundated with by police and ems who spoke of a woman who was losing it upstairs and cut her self pretty bad on broken glass. During all this chaos that occurred the staff acted like nothing was happening. They were professional courtesy and my stay ways fantastic it’s even near the mall I would definitely stay again 10/10

Self

2/10

Poor

21 Apr 2026

Karen

It was truly awful, I'll just tell you what was good from booking-checkout, then attach the pictures I took and let you decide for yourself.
1. The booking process with Expedia couldn't have been any smoother and easy. I even made a mistake and forgot to change the guests name from the name on the payment info! I thought it was over right there. But Expedia had already expected that type of error and a simple easy correction option was already built into their system. Even after the booking and confirmation were final and I had just this one time let a friend talk me into declining the insurance option for my nonrefundable stay!
There were plenty of shops, restaurants gas and entertainment venues nearby. Open even in the middle of the night.
Here's where my experience went downhill.
If you stay here check EVERYTHING before you use or even touch it. Do not expect staff to be helpful, provide any service or even be available. A broken chair dumped me in the floor almost immediately. There was a leak of some sort seeping through the carpet about 2:00 am. The elevator hasn't worked in at least a confirmed year. There was debris, stains and cigarette burns in the unwashed bedding. No answer from the front desk. The desk clerk at checkout was informed and simply did not acknowledge my presence much less my complaint.
...OH! I almost forgot, the towels did seem to be new and clean. Also there was a bare concrete balcony that did offer some relief from the stale smell and filth.

Business

6/10

Pleasant

20 Apr 2026

Nathan

Run down and rough definitely in need of some TLC. Only one elevator bank was working. Parking is a little tight if you drive a truck or full size vehicle. Bathroom was so small I could barely turn around in the shower. Water was hot though! Pillows were very small. Almost like throw pillows. Overall it was decent but don’t think it’s going to be a windham based on the name.

Partner

8/10

Excellent

20 Apr 2026

Scott

Room was great, staff were great, breakfast was great.

Pool however had a scum film on top and you could see it. Was going to go for a swim but changed my mind after seeing it. That was my only complaint and I chose this hotel because of the indoor pool.

Self

8/10

Excellent

19 Apr 2026

TERESA

Ok stay. I would booked this hotel again.

Partner

8/10

Excellent

19 Apr 2026

Paul

AC units were very loud at night

Family

10/10

Exceptional

19 Apr 2026

helena

good breakfast hot and cold variety. Nice large clean rooms

Friends_and_family Friends

6/10

Pleasant

13 Apr 2026

Diane

Breakfast were ok. Just basic stuff. Friday morning, some of the food were out. Staff added few foods.
Room was clean. One side of king size bed was not firm.

Partner

8/10

Excellent

13 Apr 2026

Lawanda

nice staff,

10/10

Exceptional

13 Apr 2026

Quinntrell

I Love Virginia. And the hotel was excellent. The room was roomy. Real spacious.

10/10

Exceptional

12 Apr 2026

Rick and Lynn

My visit to Richmond and Glen Allen was perfect. My hotel room was comfortable and the Staff was personable and very helpful. I could not have asked for more.

6/10

Pleasant

11 Apr 2026

Yorceli

The breakfast was good else we have to ask the lady to fill up the waffle machines and got mad saying it was full.the air conditioning was broken but working well.

Family_with_children

6/10

Pleasant

10 Apr 2026

Steven

Microwave was not plugged in. And there was no court for the telephone. I did not think that was safe. We need to have a phone in case of an emergency. We packed up and went to another room.

Partner

4/10

Poor

09 Apr 2026

melanie

The doors, light switches and walls were dirty. It looks like bathroom was not cleaned well.

Family_with_children

10/10

Exceptional

09 Apr 2026

Tonia

If you didn’t know this area. This hotel is tucked away behind the main road. The staff are polite, the rooms were clean. The hotel is quiet, great for business travelers.

8/10

Excellent

08 Apr 2026

SIF

Clean and spacious room with good semi firm beds. Shower worked well, hair dryer ok. Small fridge and microwave in room. Only issue was that AC/heating unit was pretty noisy. Friendly staff. Did not use indoor pool, laundry or business office.

Family

10/10

Exceptional

06 Apr 2026

Don

We checked very late by design. The clerk was very friendly and accommodating. The only criticism I have was the strong smell of weed in the hallway. The breakfast was great before we hit the road.

2/10

Poor

03 Apr 2026

Kirk

Elevators were both out of order all weekend

8/10

Excellent

02 Apr 2026

DONNIE

Breakfast was good as always. The room temperature was well maintained.

Self

6/10

Pleasant

31 Mar 2026

Tameisha

The elevator was broken and no house keeping Sunday. I wish they could have let guess know in advance, but the front desk person was nice

Self

6/10

Pleasant

30 Mar 2026

Martin Z

Elevator did not work and we were on 5th floor with basement parking. Otherwise great

4/10

Poor

30 Mar 2026

Charles

The only decent thing was the room. Breakfast was horrible, no vending machines in the \"Ice & Vending\" areas (had to buy over priced items in the Sundries Pantry), and the elevators were out of service the entire time we were there.

Partner

6/10

Pleasant

30 Mar 2026

Jessica

I have stayed there twice in the last few weeks due to a family member’s medical needs. Both times the elevators were either not working or barely working. It’s scary to not know whether you will suddenly be stuck on an elevator.

2/10

Poor

29 Mar 2026

Terry

All elevators were broken, the faucet in the bathroom was loose. Generally a bad place to stay