Name: ibis Charleroi Centre Gare
Address: Quai Paul Verlaine 12 ( Ex :Quai de Flandre ) ., 12, Charleroi, 6000, BE

6/10

Pleasant

03 Jul 2026

Joseph

The hotel was basic but just what they needed. They had been to see BTS in concert so just needed somewhere to sleep. Staff were amazing and it was nice and clean. Only negative is the area there is nothing around and there are a lot of gangs so my daughter did not feel safe.
Not sure if we would book this location again but would book an Ibis hotel.

Partner

10/10

Exceptional

11 Jun 2026

Gordon

breakfast far superior to Radisson in Brussels and staff far more helpful.

Friends_and_family Friends

4/10

Poor

05 Jun 2026

Peter

Noisy rooms with paper thin walls. cheap but not a great stay. Last resort but would travel further afield next time than stay here.

2/10

Poor

29 May 2026

Julia

Shocking customer service. We arrived at 23.30 and had to argue with the staff for half an hour so he would let us into the room. According to him, they hadn’t received our payment and wouldn’t allow us into the room unless we paid again. I contacted hotels.com, who assured me and them that we had already paid. We were allowed into the room well after midnight. Not acceptable at all.

Friends_and_family Family

8/10

Excellent

19 May 2026

terence

Convenient stop over hotel, well located just across the way from the main Charleroi station, and within walkable distance of central Charleroi

Self

4/10

Poor

24 Apr 2026

Carolyn

Very shabby hotel. Bed was clean but window curtains and net filthy!! In desperate need of refurbishment. Unable to control heating so room like an oven .safety chain on room door broken !!

Friends_and_family Friends

4/10

Poor

24 Feb 2026

Norbert

Wall heater in room not functional, heat in room no functional, old squeaky beds, bathroom sink clogged, unfriendly staff

8/10

Excellent

22 Feb 2026

FIONA

Close to the train and bus station.

4/10

Poor

10 Feb 2026

Bilal

When we first arrived they assigned us to dirty rooms, one had a broken bathroom door and the other had a disgusting smell. After we complained we got new rooms where one of them shared a door with the room next to it, the guest in the other room were playing really loud music and shouting all night. We tried to get help from the staff twice, they called them the first time but that didnt help so we complained again and the staff told us that they couldnt do anything about the loud noise at night.

Leisure Family

2/10

Poor

29 Jan 2026

Paul

Reception staff rude and abrupt. Room not cleaned properly and cause of potential health and safety risk. Hotel items were stone cold at breakfast. Raised complaint with Accor group and no response received. One to avoid

Leisure Self

6/10

Pleasant

15 Jan 2026

Muhammad Shahzad

Breakfast was more than expected and can be rated as 3.5* but all the rest can be rated as good 3*. Location is very central and convenient for new comers and travellers in air transit to and from CRL airport. I used shuttle A1, it operates almost in front of the hotel. Only thing that was not good was that they turned off heating from midnight until morning.

Leisure Family

6/10

Pleasant

11 Jan 2026

Raymond

2 power failures the 1st evening; room key has to be reinitialized every day; only one electrical outlet in the bedroom nowhere close to the bed but great proximity to the train station, friendly personel speaking fluent english, good breakfast.

Partner

4/10

Poor

19 Dec 2025

Zubair

n/a

Self

10/10

Exceptional

15 Dec 2025

Julie

Comfortably basic hotel, staff were very efficient and welcoming. Excellent location for shops, train station and bud station

Leisure Partner

6/10

Pleasant

13 Dec 2025

IAN

Not a very good welcome on check in, room was average, very over priced for a basic room

Self

10/10

Exceptional

08 Dec 2025

Thomas

Great friendly staff
Lent us a charger to convert our chargers as we had forgot
Comfy beds
Room are spotless
We will be back 10/10

Partner

8/10

Excellent

02 Nov 2025

David

Room was basic but clean. Nice view of the river.

4/10

Poor

29 Oct 2025

Ken

I'm a regular user of IBIS hotels and as you can see from previous reviews i love the hotel chain. Charleroi is just ok, reception not friendly on arrival and the hotel is tired. Breakfast was ok though and i would have given a better rating, unfortunately i was in 303 and woke up in the morning to see a blood filled bed bug!!

Leisure Partner

6/10

Pleasant

15 Oct 2025

Laura

An unexpected extra night stay due to cancelled flight. Clean room and friendly staff but building/rooms look a little tired.

Partner

8/10

Excellent

15 Oct 2025

MARIE

Room was basic but fine as emergency stay. View was awful from room 119. Breakfast and staff were nice.

Friends_and_family Family

4/10

Poor

05 Oct 2025

Zekeriye

The area looks and feels not safe. But the main problem is the staff was not helpful. We arrived the hotel around 11 pm we parked the car at car park and they asked 12.5 Euros for the car park extra but it was not written on the listing.

Business Friends

8/10

Excellent

28 Sep 2025

David

Good Value

I had an enjoyable stay at this hotel. Rooms a little dated, and air conditioning wasn't working effectively, but a desk fan was left in the room to help. The service was very friendly, very helpful and accommodating for the purpose of my trip. The hotel was located very conveniently for the railway station. I would stay here again.

Self

10/10

Exceptional

25 Sep 2025

Liezel

No Airport shuttle ,but the receptions are always helpful to call a taxi for us.

10/10

Exceptional

23 Sep 2025

Maria

Good

Business

8/10

Excellent

04 Sep 2025

Malcolm

Had to change rooms as things not working..but exchange was straightforward
Staff 150% even managed to sort our suitcase with a jammed lock!!!!

Hotel needs a little updating as a little tired but would highly recommend for a short stay

Partner

6/10

Pleasant

03 Sep 2025

Verified traveler

Budget hotel ~ you get what you pay for.

Superb location opposite main train & bus terminals.
Receptionist was very welcoming & helpful.
Hotel is old & tired, but worth the budget price.
Air con not working ~ weather was fairly hot (but not extreme) which made for a very uncomfortable night.
Heard other guests with same problem/complaint.

Self

6/10

Pleasant

03 Aug 2025

Adam

,,OK for one night,,

+ Secure parking
+ Polite staff

- Small room make room very hot, no air conditioning just small fan.
- bit dated room

Partner

4/10

Poor

27 Jul 2025

David

A bad Ibis, seems more basic even than a normal Ibis if that's possible.
The whole building was like an oven, none existent air conditioning.

Upside, a comfortable bed to lie on, you won't be in it because of the heat.

Leisure Partner

8/10

Excellent

20 Jul 2025

Molly

Quick and easy check in, lovely friendly staff. However, room was very hot and Aircon did not seem to work properly.

Leisure Partner

2/10

Poor

10 Jul 2025

john

Disgusting hotel with false advertising

Rooms were advertised with air conditioning, it did not work so they changed us to 2 new rooms, again air con did not work so they had several fans in the room which were useless , also one room had a toilet that did not flush - it is false advertising to suggest air conditioning when it does not work proven by the fact that all rooms had several small fans, one we switched on smelt like it was burning and very dangerous, the other was so noisy it could not be used - this hotel should be reported for false advertising

Friends_and_family Family

2/10

Poor

04 Jul 2025

Barbara

Not recommended

Very dirty, cheap, not even a hand towel, no water boiler, plastic glasses, very noisy, can not recommend this place, even for half the price it would be too expensive.
Good was free parking

Partner

6/10

Pleasant

01 Jul 2025

Catherine

Traffic and proliferation of 6-lane motorways everywhere in the city and no places of interest. Lack of restaurants open invthe evenings. Nightmare navigating our way around

Leisure Partner

6/10

Pleasant

01 Jul 2025

Catherine

Hotel was OK but area not so good. Noisy city, very run down and no places of interest at at within walking distance. Very few places to eat in the evening. Travelling to and from our hotel to our destination each day was both complicated and difficult by car, duecto proliferation of 6-lane motorways everywhere and difficult to access urban roads in and out of the city. Would not consider visiting ever again.

Leisure Partner

10/10

Exceptional

29 May 2025

Grant

Excellent service

Leisure Friends

6/10

Pleasant

26 May 2025

Edward

Ok handy train and buses could do with tea and coffees making facilities in room

Leisure Partner

10/10

Exceptional

09 May 2025

Tsasa

It was so good to stay in

6/10

Pleasant

06 Apr 2025

steven

Room was a bit run down lights didnt work properly

Leisure Self

6/10

Pleasant

27 Mar 2025

Verified traveler

Good Location, Comfortable but tired looking

Great location opposite rail station. Comfortable and quiet room. Tired basic decor. Located in run down town which has real potential with the right investment.

Partner

6/10

Pleasant

18 Mar 2025

Adam

Hotel staff were very friendly to me and my wife, the hotel was very basic only 2 plugs in the room and it was a very tired room,

Leisure Partner

8/10

Excellent

23 Feb 2025

Charles

Breakfast is excellent. There's a bar in the the lobby and and big Mall just behind the hotel.

Leisure Self

2/10

Poor

16 Jan 2025

Douglas

Worst experience ever in Belgium

Dirty and full of moulded. Not pleasent

Business

10/10

Exceptional

09 Dec 2024

garry

Brilliant budget hotel, right by the bus/train station. Our room was comfy & spacious. The staff are really nice & let us get hot water from the breakfast bar to make a drink with as there is no kettle in the room , though we did have a fridge !

Partner

6/10

Pleasant

05 Oct 2024

Patricia

The surrounding area isn’t safe after dark. Had I known I probably wouldn’t have booked this hotel.

Leisure Family

6/10

Pleasant

08 Aug 2024

Susy

Rooms were small and very hot. Only a fan in the window.

Leisure Family

4/10

Poor

14 Jul 2024

Angela

The rooms are small with no AC, I had to work up at night to open the windows. The staff are not friendly and could not provide information about available services around the area. I dont recommend for people staying longer.

Leisure Partner

8/10

Excellent

10 Jul 2024

Robert

Right across the river from both the railway station and bus station unfer a 5 minute walk. Adjacent to a shopping mall also.

Leisure Self

8/10

Excellent

28 Jun 2024

Nicola

Air con not working

Stayed on monday and it was excellent however when we came back yesterday the air con was not working and it was uncomfortably warm, esp when trying to sleep. Staff are super nice

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

Nicola

Checked in very late due to flight delays but receptionist couldnt have been any more accommodating. He was very nice. Perfect location to get to train station in morning

Friends_and_family Family

8/10

Excellent

14 Jun 2024

David

Location location location

Great location as its opposite train and bus station and 2 minutes walk into town. Room was fully functional but could have done with tea and coffee making facilities.
Pleasant staff and recommend a room on upper floor facing the canal and station.

Partner

8/10

Excellent

11 Jun 2024

David

Handy

Close to town centre. Good for a nights stopover.

Partner

10/10

Exceptional

11 Jun 2024

Lun Ming

Great location. Just nearby the train station and bus station.

Leisure Partner

8/10

Excellent

05 Jun 2024

David

Hotel fine
Surroundigs looked dodgy

Leisure Self

8/10

Excellent

18 May 2024

Ovidiu

proximity charleroi airport

Leisure Friends

4/10

Poor

23 Mar 2024

Verified traveler

Avoid if possible

The hotel is convenient for Charleroi airport but that’s where anything good stops about it.

The bathroom had mould on the wall and ceiling. The toilet still had someone else crap stains in it. Every room has wooden floors but they have these plastic chairs that make this awful loud noise when they are moved.

2/10

Poor

10 Mar 2024

Stephen

Terrible

Dreadful - massively overpriced for a low budget hotel in poor condition

Business

10/10

Exceptional

02 Aug 2023

Canyon

Lovely hotel. Literally directly across from the train station. Perfect for a one night stop over for CRL airport. Staff were perfect, facilities were as expected! We purchased brekki & there were a large range of options!

Large shopping centre & a lovely lil mining museum to spend a good day out in.

Leisure Family

4/10

Poor

20 Jun 2023

Peter

Budget hotel, U get what u pay for ! Stayed for 3 nights, air con didn’t work, our room wasn’t serviced, had to ask reception for clean towels on daily basis, room (119) overlooked back of hotel so the view was of derelict buildings.
Handy for shopping (everything closed on a Sunday) and public transport (metro/bus/train) 3 min walk
Area doesn’t seem safe, lots of boarded up buildings and bars selling “laughing gas” balloons

Leisure Friends

2/10

Poor

15 Jun 2023

Jonathan

The air condition did not work in whole hotel.
The hotel did not tell us in advance.
As it was very hot we needed to look for another hotel, the hotel did not feel obliged to help us.
We had to return to Brussels for an hotel as all around were fully booked

Business

6/10

Pleasant

14 Apr 2023

David

It’s basic ok for a stopover for airport or train,the hotel reception arranged a taxi to the airport and the driver ripped us off big time,definitely don’t use the taxi company that they used

Leisure Partner

6/10

Pleasant

28 Jan 2023

Saed

The exterior is much better than the interior!

Business Self

10/10

Exceptional

14 Jan 2023

Hai

The staff was very friendly and helpful

Leisure Family

4/10

Poor

15 Nov 2022

anthony

Disappointed in Charleroi

Good location for rail travelers. Airport bus adjacent to train terminal. The next time I travel from Brussels South I will transit to airport directly and avoid Charleroi.
The place is a mess, garbage spilling from all containers in town. The room was noisy from ventilation fan running outside window. They kindly provided earplugs on bedside table. Breakfast expensive for the variety so I passed. I have stayed in better places for less money recently in Europe.

Self

10/10

Exceptional

16 Sep 2022

Linda

It is my favourite stop netwerk airport and trainstation

Business_and_leisure Self

4/10

Poor

13 Sep 2022

Jonathan

Bring earplugs

Too loud. Not comfortable. Basic. Not worth the money you pay for it.

Partner

8/10

Excellent

07 Jun 2022

Papy

Good

The facility was good. Our stay experience was very Good. The hotel was very good. The only concern was the air conditioner was not working and also, there was no kattle in the room, not possible to make a cup of tea like we see in other hotel.

Friends_and_family Family

8/10

Excellent

08 Dec 2021

Tobias

Excellent location and in walking distance to everything.

Partner

8/10

Excellent

06 Sep 2021

Stephen

Way to expensive for what if is

Google struggled to find this hotel (wrong side of the river)
It is a budget hotel (but no tea making facilities) - which for the price, you’d think would be included.
Very noisy people in the room next door - TV very loud until 01.00, but that isn’t the hotels fault.
Best thing is the convenience. 15 euro for a continental breakfast was over the top.

Business

2/10

Poor

23 May 2021

Stephen

Dreadful Low Budget - Overpriced Dump

The hotel was massively overpriced for this dreadfully poor place. The rooms were like low end student accommodation.
Sold as having air conditioning - but this did not work.
The room was so hot and the beds do uncomfortable that we hardly slept at all. The following morning the receptionist refused to give me a receipt (business trip) because I had already paid when I made the booking. After several requests and being told that it was not possible - I told her I would call my card company and tell the the payment was fraudulent. Then as if by magic she could print me a receipt.

Business

8/10

Excellent

16 Aug 2020

Verified traveler

Completely fine!

Good hotel right opposite the train and bus station, and shops are five minutes walk away. Bed was comfortable enough for the night. Stayed because we had a early flight the next morning.

Partner

10/10

Exceptional

30 Jan 2020

Spence

Great overnight before travelling into central Brussels next day. Very close to the railway station!

Partner

2/10

Poor

30 Oct 2019

AlbaMuniz

Expidia sold me a hotel far away from my family. We found ourselves without a room in Bruxelles. I want my money back. It is Expedias responsibility to recover it.

Friends_and_family Family

8/10

Excellent

22 Sep 2019

Irvine

Local area very good

Self

8/10

Excellent

11 May 2019

Jessica

Good stay

Decent hotel for the price. Very close to station and shops. Staff very friendly

10/10

Exceptional

08 May 2019

breanna

Airport hotel

3 minute walk to the train with buses running to the airport. Perfect place to stay when flying with Ryan air

Partner

6/10

Pleasant

25 Mar 2019

Verified traveler

The bed came in two singles next to each other, different from the room description as a double. Asked for a bath mat but didn’t get it until we went back in the evening and the front desk gave us a towel instead.

Partner

6/10

Pleasant

05 Mar 2019

Robert

Hotel Fine - Area Bad

The hotel was fine but basic. Sadly the area it was in was rather run down and my brother had his mobile phone stolen within 15 minutes of leaving the hotel which rather soured our experience.

Family

10/10

Exceptional

03 Mar 2019

Verified traveler

The staff is great and the bed very comfy. Will come back

Friends_and_family Family

10/10

Exceptional

08 Feb 2019

Verified traveler

Friendly staff. Lovely scent in lift and corridors. Gave the hotel a fresh and clean feel to it. Bed and bathroom and TV were good.

Leisure Friends

10/10

Exceptional

07 Jan 2019

Verified traveler

The hotel is very close to center, comfortable and cozy

Family

8/10

Excellent

04 Jan 2019

Verified traveler

Airport stay

Stayed here for 1 night as we had a early flight out of Charleroi airport in the morning. Checked in around 8pm and the man on reception was very helpful and made us feel welcome. He booked us a taxi for the morning which was €17 but we shared the taxi with other hotel guests which the hotel arranged so only cost €8.50 for the 2 of us. Hotel room was very basic but everything you need for a night of 2.

Partner

10/10

Exceptional

09 Dec 2018

Verified traveler

Very courteous and helpful staff. Very friendly and attentive

Friends_and_family Family

4/10

Poor

26 Sep 2018

John

Overnight stay

Hotel itself is fine for a night, but the surrounding area leaves a lot to be desired! My 2 brothers were propositions by a man and there were prostitutes hanging around 😟

Family

8/10

Excellent

26 Sep 2018

G.Matuta

very nice location, everyone is cheerful and very attentive. the place is very quite at night!

6/10

Pleasant

05 Aug 2018

M G

Friendly place, marred by issues with air Con

Staff were very helpful and friendly - Air Conditioning did not work which meant that the stay was very uncomfortable on account of the heat. They need to get on top of that as it ruined an otherwise good stay in terms of bed comfort, location and quality of the breakfast. Could have provided free bottled water to compensate for the heat but didn't

Partner

8/10

Excellent

22 Jul 2018

Bernadette

Not all rooms have air con. Beware.

Family

8/10

Excellent

11 Jul 2018

Howard

Motorbike tour

Ibis would normally get a 3 from me. It's an Ibis, convenient, good value and basically just about OK. This one is well located in Charleroi, although having visited many towns over the last week, Charleroi is nothing to write home about. I have given it a 4 simply because the guy on the desk was so helpful to me. I think he was called Bruno. There was an issue parking my motorbike and despite the fact he had finished his shift, he helped me find a spot and get it in to position. We has a credit to the hotel.

8/10

Excellent

23 Jun 2018

Verified traveler

Very clean and comfortable hotel. Excellent staff. Bar surprisingly good. In the centre of Charleroi, next to the main station, so handy for Brussels. My only concern is that at night the area is a little seedy.

8/10

Excellent

04 May 2018

ANDREW

A night in Luxembourg

The room was incredibly small, too small. Only 1 socket to charge any electrical fitting, this is not enough. Shower-room lock jammed twice, possible major problem looming here. tv did not work. Staff were very helpful and polite. Breakfast was good

Friends

8/10

Excellent

18 Oct 2017

thomas

Basic but nice enough

Family

10/10

Exceptional

06 Oct 2017

Suske

Great location

Very convenient for trains and buses. It's just across the bridge from the station where we got the shuttle for the airport in the morning at 7.55 which cost just €6.

8/10

Excellent

13 Sep 2017

vitali

good ibis.

we,ve stayed in different ibis hotels.this was the first with so big bathroom and big room.a/c is just perfect.

Partner

4/10

Poor

11 Sep 2017

sarah

Disappointing

The hotel staff was impolite.
Cold shower.
No bathroom linens.
Many additional costs.

6/10

Pleasant

07 Sep 2017

John

Very convenient for station

Not there really there long enough. Nice helpful receptionist, room basic but fine. What I would expect from IBIS.

10/10

Exceptional

08 Aug 2017

Anthony

Trip to Bruges

Great room and reception was excellent great location for train station. The only slight neg was bar man was very rude when asked to top up a beer that was a short measure. Customer service from him was disappointing.

Partner

4/10

Poor

29 Apr 2017

Keith

Good location and with private parking

The interior of the hotel is very tired and in need of a major refurbishment. I booked 3 rooms for me and my two brothers, each room was very small, very dated and extremely noisy with building works going on outside andf walls so thin you can here other guests going to the loo so sound insulation is not good.
There are no tea /coffee making facilities in rooms.

We visited the bar on three occasions but as only one member of staff was available we had a long wait as he was also running receptions booking in and out so we had to wait - not good !
Would I go there again - No chance
Would I recommend this hotel to anyone else - Definitely not.

Ibis Hotels need to get their act together and consider the client and not their shareholders.

8/10

Excellent

18 Apr 2017

jonny

Base for travelling to Brussles

We stayed here as we flew into Charleroi late in the evening. We were in Belgium for football in Brussels so got the first train on the Thursday and last train back.

The hotel is situated perfectly for the train station and is literally 2 minutes walk away. Hotel was basic and clean, but very good for the price. Didn't see much of Charleroi itself, went to one Irish pub but not much else open.

Would definitely recommend for a short trip if access to Charleroi airport and train to Brussles is required.

6/10

Pleasant

24 Feb 2017

Dawn

Ibis Charleroi centre

Unfortunately the city centre was undergoing major reconstruction

Partner

6/10

Pleasant

22 Jan 2017

Verified traveler

Convenient for train station

Basic hotel, ok for 1 night and to take train in the morning.

6/10

Pleasant

11 Dec 2016

Kuldeep Kumar

completely professional attitude

Stay was good but it was completely professional as we reached an hour before the check in time but they didn't allowed to check in instead they asked extra charges for early check in.

but they provided lockers to keep the luggage which was bit relief.

location was good as it was just opposite to Charleroi station

8/10

Excellent

11 Oct 2016

Santhosh

Good value for money.

Partner