Name: El Chante Spa
Address: Ribera del Lago 170 - 1 El Chante, Jocotepec, 45825, MX

10/10

Exceptional

03 May 2026

MYRIAM

Good service and great options for massage. The food was very good.

10/10

Exceptional

08 Mar 2026

Arlene

All nice

10/10

Exceptional

01 Mar 2026

Alinna

Staff is amazing

Self

10/10

Exceptional

11 Oct 2025

Jennifer

The hotel was very nice except it was hard to find the front door.

Friends_and_family Friends

4/10

Poor

25 Sep 2025

Hector

The hotel overall was comfortable, but there were a lot of mosquitoes in the area, which was a bit of a nuisance. Unfortunately, the devices meant to control them were turned off during our stay, which made it a bit tough to relax outdoors.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Maria Guadalupe

Loved the hotel

10/10

Exceptional

04 Sep 2025

Juana

Massage therapists

Leisure Self

10/10

Exceptional

02 Sep 2025

ROBERT

Excellent

10/10

Exceptional

07 May 2025

jose

Beautiful

10/10

Exceptional

09 Feb 2025

Omar

Everything excellent

8/10

Excellent

03 Feb 2025

Juan Carlos

alberca muy fria no climatizada como dicen ningun huesped hizo uso de ella
lavamanos no servia
restaurante muy tardado
reglamento muy agresivo
no es un hotel de la categoria que dicen y muy viejo
NO VUELVO NI RECOMIENDO

Leisure Family

2/10

Poor

15 Jan 2025

Miriam

Nunca nos dieron el tour de la propiedad el servicio en el restaurante super lento no tienen suficiente personal ..
Se tardan horrible para atenderte tube que hablar para que fueran a limpiar la anotación .
Nos dijo Erin que los Uber llegaban ha y asta el último día nos dijieron que la el app de Uber no funciona hay…
El hotel esta hermoso pero la atención fatal..
Antes de hacer mi reservation para preguntar si el bar de la piscina estaba abierta me dijieron que si pues nunca la abrieron cuando pregunté porque estaba cerrada me dijieron que fue porque no tenían suficientes reservaciones ósea!!
Yo pague por mi estancia así que me merecía la mima atención que si ubiera estado lleno
No lo recomendaría…..

Business_and_leisure Partner

8/10

Excellent

04 Dec 2024

Sebastian

Great facilities

Business_and_leisure Partner

6/10

Pleasant

12 Jul 2024

yoav

The good:
Staff is very friendly, place is really nice and food and service are excellent.

The bad:
Shower was not clean. Had hairs from previous stay. (Complained and they took care of it)
No hot water, complained and they moved me to another room which had the same problem. Complained again and hot water came out. Last day back to the cold water. 4 showed total (3 cold and 1 with hot water )
This place has a lot of potential and maybe it was amazing before but with this issue I would not stay again. Sad because staff is really nice and food is amazing

Leisure Partner

10/10

Exceptional

14 Mar 2024

Robert

Nice

10/10

Exceptional

22 Jun 2023

Ricardo

Amazing , recommended 10/10.

Leisure Partner

10/10

Exceptional

20 Jun 2023

Miguel

Fantastic environment, great food, but not that many options because some vegetables or meats available. Chef Arturo came out to offer some other great delicious options, my wife and me were amazed that he personally went to ask and offer options. He cooks fantastic, we asked for him to congratulate him twice, the room was fantastic and clean all the time. Spa people were honest and professional, massage really relaxing and good.

Leisure Partner

8/10

Excellent

14 May 2023

Verified traveler

Excelente property in particularly the pool and grounds area. The room view was great however, AC and carpet were not good.
Service at restaurant was excellent not so much at the reception desk.

Partner

8/10

Excellent

14 Apr 2023

Kristy

El jardín y la alberca están hermosas, muy bien cuidados. El servicio en restaurante está lenta y no tan atento. La limpieza de las habitaciones necesita más atención, y la falta de agua caliente fue decepcionante y sorprendente por el precio que pagamos. En resumen, nuestra estancia estuvo bien pero no excelente.

Leisure Partner

2/10

Poor

27 Mar 2023

JOSE

Honestly, at the time of check-in they asked you to please \"Do not make a lot of noise\" but all the neighborhood around has a lot of barking dogs all night long and in the very early morning 7-8 am a laud noise from the gardener. Also, the Hotel mentioned \"Breakfast Included\" but once you there on site, is limited, you can only have a breakfast with the coupons they gave you. and if you go over the $420 pesos, they charge you and extra cup of Juice or Coffee to expensive.

Business_and_leisure Family

2/10

Poor

28 Feb 2023

Juan

La limpieza de la habitación deja mucho que desear, honestamente han bajado mucho la calidad de todo comparado a veces previas que ya habíamos visitado el hotel.

Al momento de hacer check out tuvimos la experiencia mas desagradable de toda la vida. Quisimos pagar los cargos remanentes con American Express, sin embargo su terminal no tenía conexión, literalmente era la única forma de pago con la que contábamos, al momento de ver que la terminal no iba a funcionar le comentamos a la persona del front desk que nos permitiera ir al banco a sacar dinero y que le dejabamos la tarjeta y nuestros documentos en garantía.

Nos retuvieron las llaves del auto y nuestras pertenencias, no nos permitieron salir de la propiedad y nos vimos en la necesidad de llamar a la policia para que nos auxiliara.

La PEOR experiencia de todas, el PEOR servicio al cliente. Jamas volveríamos a hospedarnos en el hotel, nunca lo recomendaríamos y quedamos extremadamente indignados y con un mal sabor de boca por el trato tan pobre que dan a sus huéspedes. El peor hotel de todos

Leisure Partner

10/10

Exceptional

13 Oct 2022

Alvaro

Everything was wonderful! The only problem was the noises at night, one night some guests partied all night and they were not told to lower the volume.
Otherwise, everything was great! Highly recommend this property!

Leisure Family

10/10

Exceptional

07 May 2022

Astrid

If you want to get away this is yhe perfect place really relaxing

Leisure Partner

2/10

Poor

04 May 2022

Sara

Unhappy stay

Tienes que firmar un montón de hojas, hay muchos zancudos, hay moho en los baños, el servicio de restaurante es muy caro para las porciones que ofrecen, la vibra fuera de ser relajante es pesada, el camino para llegar es pésimo.

Partner

8/10

Excellent

26 Jul 2021

Verified traveler

A beautiful property located in an isolated small town. The pool is clean, and it has a jacuzzi. A great place for some quiet rest and relaxation.

There is no internet available except for the lobby area. The service can be slow at times. The food is pricey but adequate.

Leisure Partner

8/10

Excellent

08 Jul 2021

Verified traveler

Super limpio, el personal muy amable, la comida del restaurante muy rica pero hay muchos sancudos y no wifi.

Leisure Family

2/10

Poor

21 Jun 2021

Verified traveler

Property is nice, well maintained.
Neighborhood is not that nice.
In general, staff do a fair job.

Nayeli, at front desk though, was rude and mean towards us and other customers.
This employee Nayeli is way below the level of customer service provided by her fellow employees.

Our weekend was ruined by this person.
Otherwise, stay was OK.

Leisure Partner

8/10

Excellent

14 May 2021

Cheryl

Beautiful spot.
Very good precautions. Felt a little expensive for the type of place

Partner

10/10

Exceptional

22 Mar 2021

Verified traveler

Excellent spa a nice hotel private !
Beatifull views, easy drive from Guadalajara ! The people are wonderful

Leisure Partner

10/10

Exceptional

08 Mar 2021

Guillermo

Very Happy and great places to stay, I recommend this hotel to anyone like to relax in at great location

Self

10/10

Exceptional

24 Dec 2020

Richard

Excellent

Excellent

Partner

8/10

Excellent

15 Sep 2020

Chad

It is very tranquil but I wish they would have WiFi or a small fitness center.

Leisure Self

4/10

Poor

27 Jul 2020

Verified traveler

Hotel is aging and service needs to improve; pool is dirty

Business Partner

6/10

Pleasant

02 Mar 2020

Verified traveler

I've always been a fan of the courtyard, I've used the Spa services before and that was the primary reason for returning. Unfortunately, staying at the hotel was disappointing because the pool and hot tub were dirty.

Friends_and_family Family

10/10

Exceptional

31 Jan 2020

For1day

This place is stunning. From the minute I arrived to the second I left the hotel I felt welcomed. Hospitality is on another level. Room was sparkling clean and the food and drinks were awesome.

Leisure Self

8/10

Excellent

05 Jan 2020

Liza

La alberca debería ser templada, nos desilusionó que no fuera así, faltaron amenidades en la habitación y quedaron de llevarlas y no pasó. El spa nos encantó, volveríamos al spa sin duda.

Leisure Partner

6/10

Pleasant

12 Nov 2019

Verified traveler

Our room was very small and the window was only at the side of hallways. We felt that the price didn't meet with the room quality. But hotel is very cute and at the nice location. Hotel Staffs were not so friendly.

Friends_and_family Partner

8/10

Excellent

25 Oct 2019

Laura

Everything about El Chante was great, was very discounted that the pool was not heated that would have made it perfect.

Self

6/10

Pleasant

21 Aug 2019

Nancy

El Chante not all that great

Food was great! Reception service was not all that great. They did not have our SPA reservation done like requested so we ended up at a different t time and not getting it as a couple. Swimming pool and jacuzzi were dirty. Installations are nice but it’s not what they promote

Partner

10/10

Exceptional

13 Mar 2019

Robert

Gem of a Hotel

This place is an absolute gem. It is one of the nicest hotels we have stayed anywhere. It has great staff, an excellent restaurant, a very nice spa, and comfortable beds.

Friends

10/10

Exceptional

11 Mar 2019

Robert

Gem of a hotel

We stumbled open this place through Hotels.com. It was an absolute gem of a hotel. It was one of our best Mexican stays. Save some time for the spa

Friends

10/10

Exceptional

13 Jan 2019

Verified traveler

The Chante offers you a serene, peaceful, and a lovely environment with the many options of a spa and resort setting. The service was great from the moment we arrived, to the last bite of great food from the restaurant with the exception of the service. It seemed as if they lacked timing with when to take the order, and when to check in with you to see if you needed anything else. Other than this.. the accommodations were extremely clean and aesthetically inviting. We had been here 3 other times, but this was the first time that we weren't very impressed with the restaurant servers.

Friends_and_family Family

4/10

Poor

30 Aug 2018

Not

The only decent staff are the parking attendants! Were there for a week but did not enjoy anything there. Staff barely spoke and one day my room did not get cleaned. I spent all my time out only slept there. Oh, good luck in finding the place. Do not recommend 👎

8/10

Excellent

26 Feb 2018

Dean

Nice place to stay.

The hotel staff were excellent. Amilio was great and very helpful. We enjoyed our stay. The WiFi was not good at all and only available in the reception area. The room was comfortable and clean. The pool was ice cold, but the hot tub was good. The restaurant could use some improvement although the staff were great, They only had one hamburger, no ravioli, and no guacamole. They had 3 different menus and they gave us one menu and then we noticed that the food at the next table was different then that on the menu. We asked and oh we have another menu. Some of the food was great, but some was not so good. The hotel had a nice view and facilities.

2/10

Poor

09 Nov 2017

J

No returning to this hotel ever

-My wife and I pay $202 for a two night basic bedroom. We regret at the instant we were walked into the bedroom's door.
-Our bedroom was tiny. Perhaps 4X4 meters.
-Pillows and mattress were old and uneven. It's impossible to decently rest at night.
-Whenever anyone in the building flushes, you can hear a funny whistle all over the building. That happens around the clock.
-I order ravioles and the meat inside was still frozen. They did not apologize, just try to give me BS excuses.
-There is only tiny jacuzzi-like pool with heated water. The large pool is there just as ornament.
-We took a $100 massage session for wife and me, just to end up with back pain.
-The only good thing: the garden. It was relaxing to rest, sit, lay down on the hammocks, chairs, etc.
-We live in Guadalajara and found out this hotel totally disgusting and will never go back. This is supposed to be one of the best hotels at Chapala lake! Sadly, there are not other good options around the area either. Perhaps Mazamitla or Tapalpa are more appealing if you want to really relax and rest.

10/10

Exceptional

26 Feb 2017

Verified traveler

Private and quiet

Romantic and quiet excellent for honymooners and bird watchers no children.

Partner

10/10

Exceptional

06 Nov 2016

Allison

Gorgeous grounds and breakfast was tasty.
Spa treatment was perfect and good attention to detail.
Rooms could have been bigger and bit more clean.

10/10

Exceptional

28 May 2016

Monica

Relax and enjoy mother nature

Great and relaxing stay.We add one more day.Get a lake view room it makes the difference...

Partner

8/10

Excellent

30 Jan 2016

Steven

Great little boutique spa hotel

Great little boutique spa with friendly staff. I would return!

Partner

8/10

Excellent

29 Nov 2015

Yolie

Very private exclusive, definitely for relaxation.

Too short as we were very limited on time, only spent around 16 hours on premises. Spa is definitely worth returning for. Breakfast included was delicious. Staff could be a little friendlier, although the concierge (Jose?) was quite nice, but the restaurant staff seemed somewhat indifferent. Spa staff very nice.

10/10

Exceptional

08 Sep 2015

Navani

weekend getaway

i really enjoy it. It was the perfect place to spend my solo weekend. The place itself is really nice, invites you to relax. Staff is very friendly and the whole ambiance is wonderful. They give you a lot of goodies, apples, water, chocolates, coffee, movies. Great place!

8/10

Excellent

28 Aug 2015

Jose Luis

Excelent & Romantic Spa

Beautiful place to rest, recharge your energy and to have an space for the couple.

10/10

Exceptional

07 Jul 2015

Verified traveler

hermoso y tranquilo

very clening and all people nice
all good and fine

Partner

10/10

Exceptional

13 Apr 2015

Verified traveler

nice and very good

wonderful place and beatiful site uniqui and peace

8/10

Excellent

16 Feb 2015

Enrique

Excellent SPA, nice hotel, OK restaurant

The SPA is outstanding, and expensive. Lots of treatments, and the facilities have a very nice \"asian\" vibe. The therapists are very good. The hotel is nice, but the cheaper rooms are not nice at all. Splurge on a lake-view suite. Frankly, there is not much to do around, the only reason to stay in the hotel is to use the SPA facilities. There is a restaurant, okay for breakfast. I expected more of a healthy-food, fresh ingredients place, but it is really a generic Mexican restaurant. Not bad, not great. Better go to Ajijic for lunch/dinner. The hotel/SPA is expensive, but my wife loves it. I am a reluctant SPA user, but I have to say that I had a good time. Also, given the prices, the service could be better. One day they \"forgot\" to clean the room, and we had to call. The staff of SPA, hotel and restaurant are very polite and efficient. Not for kids, adults only.

Partner

10/10

Exceptional

02 Nov 2013

Lidia

beautiful place!

we loved this hotel spa, the customer service is great and the rooms are very clean, I only wish they warmed the pool and heat up the Jacuzzi but everything else was great. A little ways from Chapala but easy to get to. will definitely stay there again

Partner

10/10

Exceptional

19 Feb 2013

Luis

Best SPA near Guadalajara

a very romantic Hotel/Spa! Just Perfect! Excelent Serivce!

Partner

10/10

Exceptional

20 Jul 2026

ELIOT OMAR

Experiencia increíble de spa, el servicio magnífico y el restaurante de altura, para fin de semana en pareja

Partner

8/10

Excellent

15 Jun 2026

Karla Jazmín

El personal es sumamente atento y la atención en todas las áreas es increible, los espacios son muy cómodos y definitivamente es un lugar óptimo para descansar, la comida tiene un área de oportunidad para mejorar pero todo vale mucho la pena

Partner

10/10

Exceptional

08 Jun 2026

Jesús Raúl

muy amables y todo impecable

Partner

10/10

Exceptional

26 May 2026

Jose

Excelente plan para relajarse el fin de semana y desconectarse de la rutina

Partner

10/10

Exceptional

06 May 2026

Omar

Todo muy bien

Self

10/10

Exceptional

01 May 2026

MAR Y SOL

Todo estuvo muy bien

Partner

8/10

Excellent

12 Apr 2026

Ulises

Personal amable, habitaciones muy chicas, buena estancia en general.

Leisure Partner

10/10

Exceptional

08 Mar 2026

Cesar

En general muy bien, lugar pequeño pero agradable, la habitación bonita.
El único detalle que se me hizo incongruente es que si pagas una habitación de más de 6,000 pesos con desayuno incluido, te cobren por separado un café de $55 pesos. Son detalles pequeños pero que llaman la atención.

Partner

8/10

Excellent

08 Mar 2026

Miguel Angel

Servicio de Spa fue lo mejor

Partner

6/10

Pleasant

17 Feb 2026

Estefania

No hay relación entre la calidad y el precio. Es un hotel ya muy viejo que requiere renovarse, sobre todo en la habitaciones. La reserva incluía el desayuno pero el café te lo cobran en el restaurante
, si quieres café de cortesía tienes que ir a la recepción por el.

Partner

10/10

Exceptional

02 Jan 2026

Angela

La habitación estaba muy confortable y el hotel esta muy bonito

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jorge Abraham

Fue una experiencia muy agradable y relajante

Leisure Partner

10/10

Exceptional

28 Dec 2025

ALLEN

hubo un detalle con la habitación y toda la
noche olía mal a caño, lo
comentamos en la
mañana con el
encargado,

Partner

10/10

Exceptional

15 Dec 2025

Johana

Todo me gustó 🙂

Leisure Partner

6/10

Pleasant

26 Nov 2025

María Catalina

Habitaciones sin luz, un menú reducido de alimentos, sobre todo para el desayuno, un lugar hermoso que puede mejorar mucho

8/10

Excellent

19 Nov 2025

Lupita

La habitación y el personal

Leisure Partner

6/10

Pleasant

18 Nov 2025

Evan

Muy bonito hotel pero olvidaron que he visitado antes (con un gran gasto) No trajeron mi cafe en la mañana como prometaron y al final, probaron a cobrarme. La piscina no tuve servicio. Y ni dijeron lo siento. Desayuno fue excelente y el servicio. El cuarto gardenia...precioso. Este hotel siempre tiene problemas de servicio y comunicacion. No vale la pena por el precio. Y cuando hay mas gente, pierden su vibra tipo spa y relax.

Leisure Partner

10/10

Exceptional

17 Nov 2025

KRIZIA GISELLE

si

Partner

8/10

Excellent

09 Nov 2025

Alejandro

Las instalaciones, la tranquilidad y el servicio SPA

8/10

Excellent

08 Nov 2025

José antonio

El lugar muy agradable para el descanso ideal para parejas si es algo caro pero vale la pena la experiencia

Leisure Partner

6/10

Pleasant

30 Oct 2025

MIGUEL ANGEL

El personal en general es amable, desde mi punto de vista está caro para lo que ofrecen, que te quieran cobrar descorche por tener una botella en tu habitación me parece mal, las habitaciones ya se ven viejitas, la pasamos bien pero esperaba más, la comida regular

Partner

2/10

Poor

27 Oct 2025

Benjamin

No se ocupó se solicitó la cancelación con tiempo a un contratando el servicio de protección y no les importó lo cobraron

6/10

Pleasant

22 Oct 2025

Luis Miguel

Habitacion muy pequeña. Ventana pegada al pasillo, con vista a las escaleras, mucho ruido.
Falta de limpieza (pantufla de huespedes abteriores debajo de la cama, adornos con mucho polvo)
Calles aledañas sim pavimentar o en mal estado.
Pocas opciones de platillos primcipales en desayuno incluido. Carta general con pocas opciones y altis precios

Partner

6/10

Pleasant

13 Oct 2025

Rafael Alejandro

Chinches

Todo muy bien sólo llegamos de noche pero al llegar al cuarto de hotel había chinches en la cama

Partner

10/10

Exceptional

12 Oct 2025

Victor

El masaje es increíble y los tratamientos igual. La tina muy recomendable así como el sauna! Limpieza y las amenidades que dan no te limitan para que tu estadía sea cómoda

Business Partner

10/10

Exceptional

09 Oct 2025

JOSE

Excelente atención de parte de todo el personal

Partner

10/10

Exceptional

26 Sep 2025

Mayra

Hermoso jardin, con alberca y jacuzzi.
Servicio de masaje en el spa, me encanto, super relajante.

10/10

Exceptional

20 Aug 2025

Graciela Imairani

Bien

Leisure Self

10/10

Exceptional

18 Aug 2025

Paulina Estefanía

Lugar de relajación

El mejor lugar si quieres relajarte .
El servicio de spa es excelente , al igual que el temazcal , tienen servicio de vapor .
Todo el personal es súper servicial & se respira un ambiente callado y relajado

Partner

8/10

Excellent

15 Aug 2025

JONATHAN PATRICIO

Tienen horarios muy cortos en su restaurant

Leisure Self

6/10

Pleasant

21 Jul 2025

Guillermina

Bueno

8/10

Excellent

21 Jul 2025

A

Bueno

Leisure Self

10/10

Exceptional

17 Jul 2025

Israel

Todo muy bien

Leisure Partner

6/10

Pleasant

13 Jul 2025

CARLOS ALFONSO

bueno, mejorable.

servicio lento, caro para lo que ofreces

Partner

6/10

Pleasant

12 Jul 2025

ALEJANDRO DE ANDA

hace falta mas áreas de descanso o quizá algo que invite a quedarse

Leisure Partner

10/10

Exceptional

11 Jun 2025

Teresa

Excelente en todo

8/10

Excellent

02 Jun 2025

DANIEL

El hotel está muy bien, excelente atención del personal, lo malo es que tienen muy poco personal en restaurante y area de la alberca y el servicio es muy lento

Leisure Partner

8/10

Excellent

20 May 2025

VERONica

El aire acondicionado no funcionaba, excelente servicio, sin embargo la relación calidad/precio no corresponde.

Leisure Family

8/10

Excellent

14 May 2025

JOSE

Su wifi no funcionó y el suministro de agua no fue continuo, nos quedamos sin agua en la regadera

Leisure Partner

6/10

Pleasant

14 May 2025

Edgar

El restaurante muy lento, más de 1 hora para esperar el
Desayuno.

Leisure Partner

10/10

Exceptional

12 May 2025

Sergio

Excelentes precios y opciones

8/10

Excellent

06 May 2025

DENISSE

pocas opciones de alimentos en el restaurante del hotel principalmente cuando vas varios dias entonces se vuelve repetitivo

Leisure Partner

8/10

Excellent

03 May 2025

Elias

El único inconveniente es el que no tienen seguridad en la noche, hubo huéspedes que hicieron fiesta en sus habitaciones y no hubo nadie de seguridad que les pusiera un límite. Esto es demasiado incómodo porque es un lugar para relajart, no para estar de fista