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Hotel La Joya Del Lago

Guadalajara & Vicinity · Mexico

7 Rã­o ZulaView location

7.2/10Very good107 Reviews
Cleanliness7.2/107.2
Service7.4/107.4
Comfort7.6/107.6
Condition6.8/106.8
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel La Joya Del Lago

With a stay at La Joya del Lago in Chapala, you'll be a 1-minute drive from Lake Chapala and 8 minutes from Monte Coxala Spa. This hotel is 0.1 mi (0.1 km) from Galeria de Arte Axixic and 0.5 mi (0.8 km) from Chapala Handicrafts Market.

Make yourself at home in one of the 25 guestrooms, featuring kitchenettes with refrigerators and stovetops. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and minibars, and housekeeping is provided on request.

The front desk is staffed during limited hours. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 7:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • You need to know
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Special Instructions
    The front desk is open daily from 10:00 AM - 7:00 PM. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Pet fee: MXN 500 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Galeria de Arte Axixic 0.1 km / 0.1 mi
Lake Chapala 0.2 km / 0.1 mi
Chapala Handicrafts Market 0.8 km / 0.5 mi
Ajijic Malecón 1 km / 0.6 mi
Church of Ajijic 1.6 km / 1 mi
Santos Degollado Secondary School 2.9 km / 1.8 mi
Laguna Shopping Centre 3.6 km / 2.3 mi
Chula Vista Country Club 4.8 km / 3 mi
San Juan Cosala Boardwalk 7.2 km / 4.5 mi
Monte Coxala Spa 7.3 km / 4.5 mi
Church of San Juan Cosala 7.5 km / 4.7 mi
Chapala Malecon 8.9 km / 5.5 mi
Plaza de Armas Chapala 9.4 km / 5.8 mi
Parque de La Cristiania 10.1 km / 6.3 mi
Jesus Gonzalez Gallo Cultural Center 10.5 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Hotel La Joya Del Lago

7.2
Very good
107 Reviews
Cleanliness
7.2 /10
Service
7.4 /10
Comfort
7.6 /10
Condition
6.8 /10
Amenities
7.0 /10
50 reviews shown
4/10
Poor
13 Jul 2026
Oscar
TV no funcionaba, cortinas tampoco, los gatos NO dan buen aspecto. No aire acondicionado. o mini-split. ok estacionamiento. Personal no muy amable.
Partner
2/10
Poor
07 Dec 2025
Frank
No hot water
Super noisy
No blankets
Leisure Partner
4/10
Poor
09 Nov 2025
Robert
We rented two rooms (mini suites) ,one for our guests a couple that was visiting us from another country and one for us. Walking into the lobby should have been our first clue. No one at the desk, the lady that was supposed to check us in was sitting on one of the worn out couches with her baby and a young daughter, talking on the phone. She had a friend attempt to check us in while she finished her phone conversation.When her friend was not able to do so, she finally got off the phone. Our suite was clean, but in poor condition. No bath mats, a torn in half bath towel for the one hand towel in the room, no washcloths but we did have 2 rag like bath towels. Many of the lights did not work. Our guests suite was bug and spider webb infested. It appeared not to have been used for quite some time. Roaches crawling all over the place. No hot water for either of us.Our guests stayed in the room the first night, and told us about it the next morning. I insisted they tell the front desk and ask to be moved. The second room they took them too was also unacceptable. The third room was much better. It appears this hotel is understaffed and under maintained. The pool was disgusting, I was glad we were not planning on swiming. The suites are hit and miss with how the ammentities are supplied ...bit's and pieces of dishes in the cupboards... one coffee mug for two people. Not that we would have even attempted to make coffee in the dirty looking coffee pot. My advise: DON'T STAY HERE.
Business_and_leisure Friends
6/10
Pleasant
09 Oct 2025
redvers
This is not a full service hotel, so if you are expecting fresh daily change of linens, etc., this would not be your best choice.
Leisure Partner
10/10
Exceptional
28 Sep 2025
Ramon
Beautiful grounds with awesome views. Nice restaurant on site
Leisure Partner
6/10
Pleasant
02 Jun 2025
Stephen
It is a 3 star standard
Leisure Self
6/10
Pleasant
29 May 2025
Alisia
I like the property because it has a serene feel to it and it's quiet the property is older it definitely needs upgrades from new screens to shades the beds are old and firm the bedding smells old as well the best thing about the property was the night guard Mr Zacharias he went above and beyond to assist me when the internet went down the two ladies that were in receptionist did not even make an attempt to correct the situation neither did the manager he was nowhere to be found the two nights I was there and on the third day I left he still didn't reach out I reached out to him because the internet was down. I'm only giving the place a three star because of the friendly gentleman.
Leisure
10/10
Exceptional
26 May 2025
John
Did I leave my drivers license there?
8/10
Excellent
23 Apr 2025
jesus
It's nice place but need some mines
Leisure Family
6/10
Pleasant
06 Mar 2025
María

Nice hotel

The place is nice , but need more attention on the cleaning , because is in town it is to much dust .
Partner
10/10
Exceptional
26 Jan 2025
Karen
I loved my stay at the hotel. The staff and people go above and beyond.
Leisure Pet
6/10
Pleasant
21 Jan 2025
Tom
Nice pool and restaurant on site
Leisure Self
6/10
Pleasant
17 Jan 2025
Cheryl
A lot of reviews talked about a sewage smell. Well, I had that room. They were very good about getting rid of the smell that day, and it did not come back. I was there for 6 days and 5 nights. They never came to clean the room, even when I asked on the third day. I never received clean towels when I asked for them, also, on the third day. I ended up washing them myself in the free laundry room in the basement. Other than that, the staff were helpful despite the language barrier. Having a night watchman there was comforting, and he was very helpful. The other guests were friendly, and I got invited to their \"Happy Hour\" on the gazebo. I would probably go back because of the price, but knowing now that I will be treated as a tenant and not a guest.
Self
2/10
Poor
16 Dec 2024
Alicia
😂
4/10
Poor
23 Nov 2024
Martha d
El hotel estaba sucio muy mal descuidado en la limpieza sin personal en recepción para cualquier cosa que necesitaras . El baño olía a orines y estaba muy sucio sin jabón con papel del baño a la mitad , las camas y cobijas olían horrible y con pelos de gato . Jamás regresaría a ese hotel aunque este muy bonito
8/10
Excellent
22 Nov 2024
ZIYI
Good value.
2/10
Poor
11 Nov 2024
Patricio
Bathroom and shower were dirty.
8/10
Excellent
08 Nov 2024
javier
I like the place overall wat I didn't like they should have new soaps and new shampoos at all times
2/10
Poor
03 Nov 2024
Pedro
Never received toilet paper or any kind of room service
Leisure
10/10
Exceptional
19 Oct 2024
Joshua

Great little gem, slightly off the beaten path

Way better than expected. Some of the reviews mentioned the upkeep and I actually thought it was in pretty good shape. It had character and beautiful architecture, and the pool was also very nice. The room wasn't ready when we arrived at 17:30 but they were able to rectify that within about 15 minutes.
Partner
10/10
Exceptional
03 Oct 2024
Rogelio
Great place easy to find ckose to restaurants
Leisure Family
4/10
Poor
15 Sep 2024
Samuel
You get what you pay for. If you’re just looking for a cheap place to sleep then I recommend the property. But I found a bar soap and a used bottle of shampoo in the shower from the previous guests. Also there was no A .C. Or hot water in the shower. Also the mosquitos were bad, we got bit all night. They were coming in through the restroom vent.
Leisure Partner
6/10
Pleasant
30 Aug 2024
Peter
The property location and D’Shanti restaurant was beautiful. The building and especially the pool needs repairs and maintenance. The pool was cloudy with hundreds of tiles missing. The building has deferred maintenance. With a bit of attention this is a beautiful property.
Leisure Pet
8/10
Excellent
04 Mar 2026
SALVADOR
Agua fria
Partner
6/10
Pleasant
28 Dec 2025
Carlos
Que el agua de la regadera estuviera caliente o mínimo tibia, ya que por ahorrarse un poco de gas no prenden el calentador
8/10
Excellent
11 Dec 2025
MargareTHg
El personal muy amable y atento como siempre sin embargo esta vez me fallaron un poco con la limpieza del baño y los complementos
Leisure Family
10/10
Exceptional
05 Dec 2025
pablo
Bien
4/10
Poor
30 Nov 2025
Mauricio Bonilla
El hotel sucio muchas telarañas, no hubo agua caliente. La alberca sin calefacción, mal servicio.
6/10
Pleasant
24 Nov 2025
JOSE DONATO
Tardaron en hacer el check in
8/10
Excellent
22 Nov 2025
Ana Karen
Alberca en mal estado.
Lo demás todo excelente
Leisure Partner
8/10
Excellent
17 Nov 2025
Margarita
La habitación estaba limpia en general, pero habia cucarachas
Y losnute plaga
Leisure Self
10/10
Exceptional
17 Oct 2025
Mariana
Me encanto! Uno de los mejores hoteles en ajijic lo recomiendo mucho! Es como estar en tu depa
Leisure Family
8/10
Excellent
14 Oct 2025
Miguel Ángel
En cada viaje busco lugares donde pague durante mi estancia, tal como se menciona en la página de oferta por lo que me parece de mal gusto que, primero, me hayan hecho un cargo de garantía, pequeño si, pero NO estaba mencionado ni acordado.
Segundo, que hayan pretendido hacer el cobro de la reserva, dos días antes de mi llegada, si, como mencioné, el pago estaba acordado hasta mi llegada. Tercero, al llegar no tenían terminal para hacer el cobro y tuve que dejar la alberca para hacer el pago en el restauran contiguo.
Cuarto, este es un lugar para pasar varios días y descansar pues cuenta con equipo de cocina. Lamentablemente, el refrigerador no enfría, la parrilla eléctrica no funciona, al menos en la habitación que me asignaron.
Espero que esto se corrija. Evaluaré volver, me gustaría, aunque lo pensaré.
Business
10/10
Exceptional
13 Oct 2025
Ma. Guadalupe Elvia
La ropa de cama y las toallas muy usadas
6/10
Pleasant
29 Sep 2025
Eduardo Daniel
Nunca mandaron la factura por más que se insistió
Business_and_leisure Self
6/10
Pleasant
27 Sep 2025
Jose Alberto
No tenia jabon,las persianas no funcionan y estan incompletas entra mucha luz,se metió un gato en la madrugada todo muy viejo
Leisure Self
10/10
Exceptional
17 Sep 2025
Juliana
Excelente lugar limpio, estancia tranquilos,
Leisure Partner
8/10
Excellent
28 Aug 2025
Omar
*
8/10
Excellent
18 Aug 2025
Donna

Beautiful grounds

I loved the setting at the Capital O. We had a 2 bedroom suite, pet friendly room and it was wonderful! I did buy my own broom to clean as no one offered to do that. The restaurant across the garden was excellent and the area convenient to everything Ajijic..
Friends_and_family Friends
10/10
Exceptional
11 Aug 2025
Marcela del Carmen
Bonito lugar
6/10
Pleasant
28 Jul 2025
Jorge Eduardo
La habitación bien, las instalaciones también, falta más atención del personal, y la alberca no está limpia para meterse, ya que no la lavan todos los días o cada tercer día. El Wifi tiene muchos problemas y la TV por cable también, aunque en realidad uno no va a esos lugares a ver el internet, pero hay que señalarlo.
Leisure Family
10/10
Exceptional
25 Jul 2025
Rubén
Excelente ubicación sólo que deben fumigar más seguido había cucarachas en el cuarto y en la noche no hay agua caliente
8/10
Excellent
21 Jun 2025
Luis Ruben
Tienen mucho potencial para hacer una Estancia de cinco estrellas
Leisure Family_with_children
10/10
Exceptional
12 Jun 2025
Norma Alicia
La propiedad está en deterioro por ejemplo las puertas corredizas se tienen que asegurar con un palo de madera para que no puedan abrirse. Los alrededores si los va mantienen muy limpios. El personal es muy difícil contactar con ellos. Ya que la oficina la mayor parte del tiempo aunque abierta no hay quien atienda.
Leisure Friends
8/10
Excellent
08 Jun 2025
Esmeralda
Es un lugar tranquilo y comodo.
Leisure Friends
6/10
Pleasant
02 Jun 2025
fabiola
No hay personal atienda muy poco en general bien
Self
6/10
Pleasant
02 Jun 2025
Concepcion
En general aceptable, no conocí el restaurant, solo fui a refrescarme un poco por el calor que está haciendo y me dió tristeza que la alberca que era mi principal objetivo, está muuuyyy descuidada y sucia.
Leisure Family
4/10
Poor
29 May 2025
Jorge
Tardan demasiado en enviar la factura
Leisure Family
8/10
Excellent
19 May 2025
Moramay
Muy agradable lugar
Friends_and_family Friends
8/10
Excellent
29 Apr 2025
Josefina
Me gustó el hotel, muy cómodo y tranquilo, muy equipado,
Algo pasa que tanto al llegar como al dejar el hotel no había nadie en la recepción
Leisure Family

Location & surroundings

Hotel La Joya Del Lago
7 Rã­o Zula, Mexico, Mexico

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