Name: Hilton Vacation Club Lodge Alley Inn Charleston
Address: 195 East Bay Street, Charleston, 29401, US

10/10

Exceptional

21 Jul 2026

KJ

The staff was excellent. Gabby was helpful in telling us where to go and also recommended places tosee.

Partner

8/10

Excellent

23 Apr 2026

Walter

Valet staff very helpful.

Family

6/10

Pleasant

18 Sep 2017

Frank

Not what I was expecting for downtown Charleston, but it didn't have a great rating to begin with so I shouldn't have been surprised.
The furniture was worn and stained. The coffee area could only serve one person at a time, comfortably. The Staff was very nice but not very well schooled on customer service. I don't think a receptionist should stop in the middle of checking me in to answer the phone, except to maybe say \"please hold\". She then proceeded to give directions to someone while I'm standing there waiting.

Family

8/10

Excellent

09 Jul 2017

Verified traveler

Beautiful location and very cool venue. Room wasn't ready when we arrived (at 4pm), and the valet brought the wrong car when we were trying to leave.

Family

10/10

Exceptional

30 Apr 2017

Elena

Very good location

It was amazing! Very good location. Big room.

Family

8/10

Excellent

24 Apr 2017

Kristen

Good hotel, excellent location!

hotel overall was ok, it is older and the furniture is very dated. The bed was very squeaky. However, the service was good and the location can't be beat! For the price and locations I would stay again!

Partner

8/10

Excellent

02 Feb 2016

Joseph

Nice character and fantastic location

Can't beat staying right on East Bay if you're visiting Charleston. Our room had charm with exposed brick walls and wood floors. It was a very comfortable room. For the price we paid compared to others, I thought it was very reasonable.

Partner

10/10

Exceptional

02 Feb 2016

Gregory

In the heart of the Historic District

Overnight stay for business meeting. Excellent location and close to all of the major Charleston destinations.

10/10

Exceptional

17 Jan 2016

Verified traveler

Very convenient and assessable to everything

Friendly staff, clean rooms and very convenient location

6/10

Pleasant

02 Mar 2015

David

Good location

Great location

Partner

8/10

Excellent

09 Nov 2014

Verified traveler

Great location

friendly polite service, valet was great. The room was large and very cozy and the fireplace was a nice touch. The location is fantastic, easy walking distance to the water as well as meeting, market and king streets. There are plenty of restaurant and bar options close by. The only downside was the room blinds did not block out the street lights so the room was quite bright when the lights were turned off and there was quite a bit of traffic noise from east bay street.

Partner

10/10

Exceptional

23 Apr 2014

Mark

Superior

Every aspect of the stay was outstanding. Suite quality and location are perfectly Charleston. Personal service delivered was exceptional and refreshing.

8/10

Excellent

20 Mar 2014

Audrey

Best location and wonderful service!

Location is the best in the city! Wonderful service and great front desk staff! Beds are high off the ground, so you have to use a step to get on it and we only had the steps on one side , for 2 of us.

8/10

Excellent

17 Feb 2014

Verified traveler

Great location.

Enjoyed my stay greatly. Just need to get a tv in living room area.

2/10

Poor

06 Nov 2013

Carol Lardaro

Was not at all satisfied with this hotel We had booked a room with a fireplace and balcony The room they gave us had neither. When I showed them my confirmation papers saying that I was to have a room with a fireplace and balcony. Their response was that they never promise that and hotels .com should never have guaranteed that.However, they did change our room but he room was dirty and we saw 2 cockroaches. When we complained about the bugs we were told that they try to keep it under control by spraying and \"would we like our room sprayed now\". So, that was managements response. I would never stay in that hotel again. Too expensive for such a dirty place and management really has no concern for pleasing it's clients.

2/10

Poor

13 May 2013

Susan

Great location, horrible hotel.

The hotel staff was not interested in making this a good experience. We checked in early and were told our room would be put at the top of the list to be cleaned and they would call when it was ready. They never called and we finally got in right at the \"guaranteed\" check in time of 4:00pm by going to the front desk and asking if the room was ready.
Saturday night, after 10:00pm, the people in the room above us were unbelievably loud. We called the front desk twice to ask the staff to intervene. During the second call I stated that if nothing was done I would go up and speak to them myself. I was told that was my \"prerogative.\" I did have to go upstairs since the noise continued unabated. I asked the parents to stop their children from jumping off the beds onto the floor. Unfortunately, the noise continued off and on until midnight.
There are many wonderful hotels and inns in Charleston and we will find one of them for our next visit.

10/10

Exceptional

09 Apr 2012

Jennifer

Great location!

We loved our stay at the Lodge Alley Inn! All of the staff were incredibly friendly and helpful. The room was lovely and well kept. And the location was AMAZING! So nice to walk out the front door and be in the middle of downtown and easy walking distance to a huge assortment of shops, restaurants, and other attractions. Will definitely stay at the Lodge Alley Inn again!

10/10

Exceptional

04 Feb 2012

Regina

Such a convenient location!

Just drop your car off and forget it. Close to many, many restaurants, bars, shopping and the market. Our room was spacious and conveniently located on the outside of the hotel where we could open our door and be right on the street. No lobbies, no elevators. There is also a very nice courtyard to relax in with a fountain. My husband and I were very impressed. If we had a complaint, it would be that I asked for a king bed and got a queen but the overall Charleston feel of the place made me forget that very easily. We will be back!

8/10

Excellent

29 Jan 2012

Bryan

Good Stay

Would go back and reccomend. The only thing i did not like was 10AM checkout. That's a little early!

10/10

Exceptional

27 Jan 2012

Verified traveler

Lodge Alley Inn - perfect location for foodies

Right in the middle of all the restaurants down town... Terrific, hotel, very clean and the folks there were nice. Do your own research on restaurants before you talk to the concierge...