Name: Market Pavilion Hotel
Address: 225 East Bay Street, 225, Charleston, 29401, US

10/10

Exceptional

25 Jul 2026

Kevin

Stayed here for a little get away trip. Amazing pool / rooftop bar with a view of the bay. Highly recommend staying here. We will be back.

10/10

Exceptional

24 Jul 2026

John

Top notch. Great hotel. Excellent location,

2/10

Poor

17 Jul 2026

Janet

Theresan is a a joy and pleasure. Welcoming and professional. She added to our enjoyment!

Family_with_children

10/10

Exceptional

16 Jul 2026

Catrina

I love staying here. It is so convenient to downtown food, shopping, walk to every thing. Great staff… wonderful cleaning crew they go above and beyond. The roof top pool puts the icing on the cake.

10/10

Exceptional

15 Jul 2026

Laurie

Beautiful hotel. Terrific staff and great location

Family

10/10

Exceptional

13 Jul 2026

Brian

Incredible location for walking everywhere. Great Pool & Bar on the roof. Staff was great.

Family_with_children

10/10

Exceptional

13 Jul 2026

Teresa

Breakfast and fresh brewed coffee on every floor location was perfect and we loved the pool on the warm afternoon

Partner

10/10

Exceptional

27 Jun 2026

Richard

This property and staff are outstanding

Partner

10/10

Exceptional

26 Jun 2026

Shannon

The best thing about this hotel was the rooftop pool. It doesn't truly feel like vacation unless there's a pool. I went up there late afternoons, went in pool with my husband and baby then sat and ate the duck confit nachos and drank a delicious margarita. The general ambiance of the hotel is also wonderful, it feels classic and elegant with huge paintings adorning the walls and a restaurant with leather seats on ground floor. Staff was great, valet parking great. Location was right next to Market Street so we did a ton of shopping and strolling through the historical neighborhood. Beautiful architecture, sweet tea, shopping galore...I love Charleston!

Family_with_children

10/10

Exceptional

21 Jun 2026

Michelle

Excellent location. Comfortable beds. Clean. Loved the rooftop area. Will definitely be back.

Friends

10/10

Exceptional

21 Jun 2026

Emily

Great staff, room, amenities, and location!! 10/10

Partner

10/10

Exceptional

19 Jun 2026

Russell

Fantastic staff, they anticipate every need.

Family

10/10

Exceptional

19 Jun 2026

Lance

Rooms clean food great best staff

Self

10/10

Exceptional

14 Jun 2026

Mark

Easy check in process and appreciated the 1200 checkout. We were able to utilize the pool area later in the morning before checkout. Valet was easy and helpful. The room was clean, well kept and quiet. We even had a balcony that overlooked Bay Street. Just a fantastic hotel.

Partner

10/10

Exceptional

11 Jun 2026

James

The whole overall experience was exceptional. The staff the room, the beautiful pool setting made for a lovely trip. The poolside bar and menu were also very good. The location is perfect central to many restaurants and activities. We look forward to returning for another visit.

Partner

10/10

Exceptional

11 Jun 2026

Olga

Great location, very helpful staff .
Awesome bar with best cocktails in town ( even beats new Cooper hotel)
Excellent view from roof top
Morning coffee needs improvement , but good pastries.
Gym is very small and not even basic :(
But still an excellent stay overall
Rooms are soundproof . No street noise .

Partner

10/10

Exceptional

11 Jun 2026

Stephanie

We had an amazing time. Everyone at the hotel that we interacted with were beyond exceptional. Thereasan at the Front Desk was constantly assisting us with recommendations for restaurants, directions to places we were interested in, and my Uber app. Yes! First time users. Noah on the Rooftop Bar was amazing! So accommodating. After a huge storm he made sure he got us dry chair cushions to sit on, his service was excellent, and the nicest young man. He had the best attitude always smiling even after a hot long day. Danny was fantastic as well and so helpful. Two tho gs I’d change. Wish they served breakfast and that our view from our room on second floor was the roof with an A/C unit. Would’ve loved a better view. Otherwise our room was lovely. The hotel was spotless. Thank you for a wonderful visit! We will be back!
John and Stephanie

Partner

8/10

Excellent

03 Jun 2026

joseph

Rooftop bar can use a upgrade.

Partner

10/10

Exceptional

30 May 2026

Jason

Excellent hotel in the center of the French Quarter next to the city market. I would definitely stay there again.

Family

10/10

Exceptional

29 May 2026

Linda

The Hotel was beautiful and the staff was very friendly. It is the perfect location to walk around the town.

Partner

10/10

Exceptional

29 May 2026

Gary P

Great place. Even though there was a fire drill in middle of night for watermain break, still give an A

Partner

10/10

Exceptional

28 May 2026

Carly

Beautifully appointed and close to everything.

10/10

Exceptional

25 May 2026

John

Close to food, Battery, Market

10/10

Exceptional

24 May 2026

Rebecca

Beautiful hotel in the heart of downtown Charleston. You can walk to several of the cities best restaurants. The rooftop bar and pool take this hotel to the top of my list. Would definitely stay here again.

Friends_and_family Family

4/10

Poor

24 May 2026

Robbie

Unfortunately, there was a water leak that set off the fire alarm at 4:30 am the first night. ( No one’s fault, but it does make you wonder about maintenance).We were outside for about an hour, the fire trucks came promptly. Some people had to be relocated, but since water was ‘only coming through the ceiling in the bathroom”, we were asked to stay in our room (indoor rain).Maintenance did not shut off the water until after we left for sightseeing at 10am. We got back around 1:30pm and tried to take a nap because of the night before, and we awakened twice by people just entering our room without knocking. ( we had the indoor lock on so loud banging when they opened it AND the sign was on the door for do not disturb). When we let management know about the privacy invasion (this was an anniversary trip), we were told they were supposed to ring the doorbell 3 times before entering. They said they would send a bottle of champagne and they did not- not that it would have helped. Then the fire alarm went off again. we went downstairs, ‘it was just a reset’. No communication whatsoever or that we should plan to be out of the room for any specified time while they addressed clean up issues. Never once did anyone apologize for the inconvenience or try to make it up in any way ( snack at the Pavillion while clean up went on or anything) even when we checked out nothing was mentioned. I will never stay here again! While no one’s fault, the situation aftermath was not handled well.

Partner

10/10

Exceptional

19 May 2026

jeff

Great walking distance to market,restaurants,and all sites. Great coffee and pastries on all floors in the am. Thank you for the great hospitality!!

Partner

10/10

Exceptional

17 May 2026

Simona

Amazing hotel

Family_with_children

10/10

Exceptional

04 May 2026

Terence

Friendly and attentive
Beautiful hotel. Close to everything

Partner

10/10

Exceptional

04 May 2026

Derek

Perfect location in the city for a weekend getaway. Beautiful design, classic, and great showers and beds. All around an excellent hotel!

Partner

10/10

Exceptional

28 Apr 2026

alyssa

Beautiful hotel! friendly staff and very accommodation. Right on the strip with all the nice restaurants

Partner

10/10

Exceptional

23 Apr 2026

Spiridoula

Rooftop pool was nice. Staff was very friendly rooms were nice and clean.

10/10

Exceptional

21 Apr 2026

Pamela

We were so impressed with the waiters on the rooftop bar. Noah and Ben were amazing. They were very polite, helpful, personable and worked hard to meet the needs of their customers. The two ladies at the desk were courteous and friendly. We had an issue in the room and one of them made sure it was corrected while we were out of the room having dinner.

Family

10/10

Exceptional

06 Apr 2026

Kevin

Room was spacious and well appointed. Matress was decent, but needs updating. Rooftop pool and var were nice, but the drinks are watered down. Staff was very nicee and responsive. Overall nice hotel in good location

Family_with_children

6/10

Pleasant

05 Apr 2026

Jennifer

Everything was lovely other than the entry goon. After dinner we went for a walk and my son put on a Gap sweatshirt. When we returned an incredibly rude employee confronted us demanding to know where we were going. You have to walk through a restaurant and bar to get through to the hotel and elevators. He was extremely rude with no apology when we explained we were staying at the hotel. The valet took forever. Other than that, it is a nice hotel. With so many other options in Charleston, I will not stay there again.

Family

10/10

Exceptional

02 Apr 2026

Emily

This was a great location. Near the pineapple fountain, the Charleston market. Close to various wonderful restaurants. About 5 blocks to king street shopping. Valet parking. The service is impeccable.

8/10

Excellent

24 Mar 2026

Richard

We’ve stayed here several times. Excellent location. Excellent staff. Overall a bit dated in the bathrooms.

Partner

8/10

Excellent

23 Mar 2026

Bret

Clean room ,

Partner

10/10

Exceptional

21 Mar 2026

Lisa

We totally lucked out with this stay - the property overall was great as was the staff. Rooms were amply sized and well furnished, housekeeping was on their game each day, and the lobby and rooftop were great spots to grab a drink and enjoy some people watching. We would definitely stay here again. One caveat: it’s well located downtown, so expect some bachelorette parties returning from a night out at 2 am.

10/10

Exceptional

16 Mar 2026

Stacey

Perfect location to everything. Staff was fabulous! So helpful and friendly

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Alexander

The hotel is very nice. The staff were super friendly and helpful. The rooms were super hot though. It was cold out so I think the heat was on in the building. We turned our A/C to the lowest possible setting but still felt like we were baking. Overall a nice place.

10/10

Exceptional

16 Mar 2026

Charles

The hotel was even more incredible than we imagined. The room was extremely clean and spacious. Love the lobby!!! The decor in the halls was exquisite!

Partner

10/10

Exceptional

16 Mar 2026

Susan

This hotel was amazing! The staff went above and beyond! It was clean, beautiful, entertaining and very convenient to everywhere. I loved the rooftop pool and bar! I will be back!

10/10

Exceptional

14 Mar 2026

Heather

Very clean and the staff was super friendly

Partner

10/10

Exceptional

09 Mar 2026

Conrad

Stayed over the weekend of March 6-8. Great location. Surrounded by shops and restaurants. Rooftop pool and restaurant are great. Hotel was very clean as were the rooms. Bathroom was large and had a tub and a standup shower. They offer hot tea, coffee, OJ, and pastries in the morning. Cookies in the afternoon. On every floor! Would def stay again!!

Family_with_children

10/10

Exceptional

08 Mar 2026

Nancy

this was a lovely hotel in an absolutely perfect location… Some things were sort of dated, but the staff was very friendly… The front desk staff was not very informed but they were very nice… The concierge was never there… The maid/housekeeping staff was absolutely lovely and a throwback to a bike era

The food up on the roof deck was mediocre… But the setting very nice. I didn’t eat in the restaurant or drink at the bar.

Business

8/10

Excellent

06 Mar 2026

Heidi

While the hotel itself was nice, the room was not as expected and really needs updating and repairs.

Self

10/10

Exceptional

05 Mar 2026

monika

Everything was absolutely amazing walking distance to almost everything you’d want… The only downfall of our hotel was the rooftop pool really wasn’t swimmer friendly. It was more like a bar atmosphere and would’ve felt really uncomfortable going swimming but the staff was excellent. The housekeeping was excellent. The bartenders were excellent.

Family

6/10

Pleasant

05 Mar 2026

Anne

The hotel was advertised by Hotels.com as having three restaurant options but there was only one open. A very expensive steakhouse where we ate because we were too tired to walk to another venue.
The hotel claimed to have breakfast but all they served was coffee and pastry.
Very disappointed.

10/10

Exceptional

04 Mar 2026

LEO

One of the most comfortable hotels I have stayed in over my 50years of travel!! The staff is great and very helpful. The location is great to explore Charleston.

Partner

10/10

Exceptional

02 Mar 2026

Esti

The staff was wonderful!! I felt very well taken care of. Valet was a great experience too, I called down 10 min before I would depart to have my car ready, they park them in a lift so it takes time. Also if you order room service, it adds a $20 delivery fee. That was something that was clearly stated on the menu, but I didn't realize that until I ordered, so heads up. Excellent sleeping quarters and very very convenient to all Charleston fun! Very happy with my stay!

Self

10/10

Exceptional

25 Feb 2026

Hal

Very nice hotel. Furnishings were very impressive.

Partner

10/10

Exceptional

24 Feb 2026

kosta

Rooms were huge and clean, staff was top notch, bartenders simply the best! There was nothing we could say bad about this hotel and will stay here every time!

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Darien

So luxurious! The fluffiest towels and robes, and the comfiest bed! The staff were also so warm and friendly.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Adam

Our first room had some flies in it so they moved us to a new room and upgraded us. We appreciate them.

10/10

Exceptional

04 Jan 2026

Amanda

Gorgeous and wonderful staff and location. I will stay over and over again!

Business_and_leisure Family

10/10

Exceptional

03 Jan 2026

Michael

It felt like a 5 star property

8/10

Excellent

02 Jan 2026

Rosemary

Room was beautiful. Location next to city market, very walkable.valet services were a bit of a challenge

Partner

10/10

Exceptional

02 Jan 2026

Paul J

What an awesome hotel!! The rooms were very clean, the staff was very attentive, and the restaurant was fantastic!!

Partner

8/10

Excellent

01 Jan 2026

Stephen

For the price, this hotel is “just fine.” Nothing special or particularly interesting about it, the staff is okay, room is nice. Turndown service never showed up and the front desk simply said, “sorry, I’ll let them know” which wasn’t helpful at all. There were no little extras nor was there anything memorable other than I have $500+ less than I did yesterday. I will not remember this hotel.

Leisure Partner

10/10

Exceptional

24 Dec 2025

Adam

The staff was amazing. Rooms were perfect and the rooftop bar was a fantastic ending spot for the evening.

Leisure Partner

4/10

Poor

24 Dec 2025

Cynthia

Check-in was unacceptable with only one clerk and one valet at the 4:00 check-in time. All else has been wonderful.

Leisure

10/10

Exceptional

13 Dec 2025

Blanca

Service was amazing. Everyone was so friendly beautiful Hotel clean and the rooms were spacious so many shops and restaurants nearby.

Partner

8/10

Excellent

12 Dec 2025

Timothy

Staff was very courteous! Although lots of changes since I was there last. No doorman or valet at arrival. And we were given a room that overlooks the parking garage. ☹️The hotel did not appear to be busy or fully booked, so the view was very disappointing!
There was a doorman on check out! Very nice and helpful with my luggage.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Michele

Wonderful staff

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Holly

Great central location, valet car park, wonderful on site steak house and continental breakfast on each floor at 7am.

Partner

10/10

Exceptional

07 Dec 2025

Nicole

We loved this hotel!

Leisure Family

10/10

Exceptional

06 Dec 2025

Ellen

We loved everything about this hotel! The staff was friendly and helpful. The accommodations were beautiful and comfortable. The restaurant was excellent. We especially liked the location--walkable to everything we wanted to see in Charleston. Gave us a feeling of having visited the true Charleston!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Michael

Very nice high end, old school hotel with very polite service all around. Spacious rooms and hallways have a high end hotel feel. Nice upscale lobby restaurant. Great hotel location (It was too cold to use the outdoor roof bar and deck, but I’m sure it’s great in warm weather. ) My favorite feature was the abundant coffee service on our floor that was available all morning long. A great high end amenity.

We would come back again. This trip we got a good rate too.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Jacqueline

We had a wonderful stay. The bar was very well stocked. We attended there tree lighting event which was a surprise to us. It was a wonderful event. We hope to come back next year at the same time to attend it again.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Ofelia

Hotel is very nice and staff were courteous.

10/10

Exceptional

23 Nov 2025

Bridget

The staff was above and beyond 5 star. Room was spotless.

Leisure Family

8/10

Excellent

22 Nov 2025

Todd

Excellent first class establishment. The view from the roof top bar is outstanding! Staff was friendly and professional.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Jill

Lovely! Elegant! Historical!

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Carole

Room was very comfortable, clean lovely. Staff couldnt be friendlier or more accommodating.

Partner

10/10

Exceptional

16 Nov 2025

Wayland

Facility well appointed. Rooms neat and clean. Staff warm, welcoming, and responsive - had a TV and phone challenges quickly resolved. Highly recommend a stay.

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Lori

Spotless rooms and spacious! Beautiful rooms with super pleasant staff! Would highly recommend!!

Leisure Partner

10/10

Exceptional

15 Nov 2025

Rachel

Staff very friendly, room beautiful as is the hotel, close to everything, very happy with our visit

Partner

10/10

Exceptional

10 Nov 2025

Dreamer

Conveniently located downtown. We walked everywhere. The food in Grill 225 was amazing! Jimmy is a great server with a fun personality. Our room was immaculate. We had a nice balcony. Can't go wrong with free pastries and coffee in the morning, cookies in the afternoon and little biscuits with turn down service. Love the noon check out time. It was a great experience.

Partner

10/10

Exceptional

09 Nov 2025

Randy

Everything was excellent, perfect location very close to great restaurants and shopping. Clean and comfy rooms and welcoming staff! Also rooftop bar was awesome, plus individual heaters keep you cozy while taking in the views!

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Jack

Great location, wonderful staff, roof top lounge and pool were awesome.

10/10

Exceptional

06 Nov 2025

Kimberly

Gorgeous hotel! Room was spotless, staff was amazing. So friendly and attentive! Top notch…we will be back!

8/10

Excellent

26 Oct 2025

Judy

The hotel was clean. Staff was friendly and helpful. Did not eat at the 225 restaurant. The Pavilion Bar drinks were good pours, but the food is basically bar food. In my opinion not worth the cost. The bed linens were great, but the bed mattress sloped down on either side so it was hard to find a position where I didn’t feel like I was sliding off the bed. Needs a new mattress. At checkout I found a $36 charge for watching TV!! What a rip off. In all my travels I’ve never been charged for watching regular TV channels. It really is a lovely property, but if I return to Charleston I won’t be staying here.

Leisure Partner

10/10

Exceptional

21 Oct 2025

lorraine

Loved our stay at this Beautiful hotel. Every detail is planned for a wonderful stay. Loved the rom setup and the towels. Continental breakfast on the floor and cookies in the afternoon with fresh fruit all day was delightful.

The rooftop bar was amazing. The lobby restaurant was incredible. Best steak and sides on our trip to the South lease eat there. You will not regret it.

Staff was incredible.

Leisure

10/10

Exceptional

17 Oct 2025

mark

Excellent location just across from the city market, a short walk to the carriage tours and surrounded by numerous restaurants. You can easily walk around old Charleston from here including along the waterfront. Staff is fantastic; very accommodating and extremely friendly. Hotel itself is beautiful and the rooftop pool/bar/restaurant has great views of the city and the waterfront.

Partner

10/10

Exceptional

14 Oct 2025

Chad

Everything was excellent

Leisure Partner

10/10

Exceptional

11 Oct 2025

Kathy

Everything!!

10/10

Exceptional

05 Oct 2025

Michael

Loved the re-modeling!

Leisure Partner

10/10

Exceptional

25 Sep 2025

Lance

Best

Partner

10/10

Exceptional

23 Sep 2025

Amy

Staff was so nice and attentive. Loved that they had coffee and tea along with pastries and fruit on each floor every morning. Cookies with turn down service at night.

Leisure Family

10/10

Exceptional

22 Sep 2025

Christine

Amazing staff and excellent location.
Excellent service

10/10

Exceptional

17 Sep 2025

Courtney

Love the location! Staff was fantastic.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Bob

Beautiful hotel

8/10

Excellent

09 Sep 2025

Meghan

\"We are not a 5-star hotel,\" - On-site Manager

The valet was a nightmare. One evening we waited 25 minutes for our vehicle before the manager came out to say there was a problem and our car wouldn’t start. My fiancé walked to the garage and found the valet trying to start the wrong car. With one press of our key fob, our car lit right up—by then we had missed our engagement dinner.

Another day, after exploring Charleston, we returned to find housekeeping had left our room door wide open. The front desk associate was kind and the Director of Housekeeping personally apologized and checked in afterward, but when I later mentioned it to the on-site manager, Teresan, she denied it ever happened—which left a bad taste.

The bar was equally disappointing. We sat at an empty bar for 10 minutes while the older bartender ignored us and focused on cutting fruit. When he finally looked up, he said he needed to get more fruit and never took our order. This was especially disheartening as we had just gotten engaged and wanted to celebrate with a bottle of Veuve. Thankfully, Elisha, another bartender, was fabulous and truly the highlight of the hotel.

At checkout, after multiple failed attempts to reach the GM, Teresan waived our valet fees but also told me that Pavilion Market “is not a 5-star hotel.” At $500 a night, that statement summed up the gap between what they promise and what they deliver.

10/10

Exceptional

01 Sep 2025

Myah

Beautiful hotel with all the amenities right off of Market Street. Perfect for walking historic Charleston.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Abby

Southern hospitality at its best. This was a phenomenal property in the perfect location. Highly recommend!

Leisure

10/10

Exceptional

31 Aug 2025

Derek

Nice

10/10

Exceptional

31 Aug 2025

Sean

Always enjoy our stays here. Great service, rooftop bar and pool have great views of the city. A real gem in Charleston.

Leisure Family

10/10

Exceptional

24 Aug 2025

Stephen

Great relaxing weekend trip, staff is great and love the rooftop pool and bar. Very close to great restaurants and shops.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Amanda

One of my favorite places to stay in Charleston!

Business_and_leisure Self

10/10

Exceptional

17 Aug 2025

Kristin

The hotel is beautiful. Such character and charm! The bed was so comfy. The room was quiet with such dark window coverings for night that we slept like babies (and we usually cant in a hotel). Complimentary Coffee and fruit/pastries in the morning was a yummy start to the day. The rooftop pool was the perfect break during hot sightseeing days! All of the staff was so friendly (shout out to Devin and the other bartender). Everything is very walkable from the hotel. We truly enjoyed our stay.

Leisure Family