Name: Rujia Inn
Address: 301 302 322 Block A Plaza Sinarjalan 8 38D Taman S, Kuala Lumpur, 51200, MY

8/10

Excellent

30 Nov 2019

Mimi

The person at reception counter can’t speak malay properly. The service is ok not so bad. The facilities also good but not provide shampoo only hand soap???

Friends_and_family Family

6/10

Pleasant

14 Apr 2019

Lawrence

Hotel.com didn't do your job !

Basic amenities. But Hotel.com didn't forward my booking total all 7 nights to the hotel and I had to email them my confirmation instead. It's really bad service on the part of Hotel.com.

4/10

Poor

13 Apr 2019

Verified traveler

Very run down, bad front desk service, room is not equipped properly. Short of pillows and blanket. Shower without hot water and toilet bowl clogged.

Friends_and_family Family

6/10

Pleasant

22 Oct 2018

Verified traveler

acceptable level acceptable level acceptable level

6/10

Pleasant

12 Oct 2018

Mohd izham

Average but can do better

Front desk is a foreigner, not friendly.

4/10

Poor

10 Mar 2018

Sam

Deal-breaker

When I tried to check in, the reception said they had no record of my booking, despite the fact I had received confirmation emails from Expedia. They said the problem is with Expedia, not them, but who know? Anyway, luckily they had a room- actually, it wasn't lucky, but more about that in a bit.

So, the good points: well, the guy on reception didn't speak very much English but tried to be helpful with check-in issues; the communal lounge area was pleasant with snacks and beverages available to purchase; there was a nice outside terrace area; the rooms were cleanish, and, despite not having any windows, would have been fine for one night.

You do have to walk up a fairly long flight of stairs to get to the hotel, which may be a challenge for some; the room facilities are basic; you can hear next door breathing; the pictures make it all look a bit nicer than it really is (don't they usually) and there's not a lot in the immediate area.

I realise I'm saying what a lot of reviewers have said, but I want to be fair, because what no seems to have mentioned is cockroaches.

It might just be me being picky about this particular aspect. However, I've shared rooms before, but not with this many: I turned on the light in the middle of the night and they went scurrying back into the gaps in the rather decayed skirting boards and walls. There was one hanging out on the door frame right by the bed and a couple having a drink in the bathroom. No, no, no, no, no. Just no. At 4am, I left.

4/10

Poor

06 Mar 2018

Verified traveler

Staff could not locate my online booking and had to wait for quite awhile yet they could not resolve the issue. I had to forward my confirmation booking to them and ensure that I had already paid for the room. Facilities are old and the room does not have any additional lock, just a normal door knob lock. Cleanliness in overall is bad too.

6/10

Pleasant

25 Jul 2017

Verified traveler

poor service of checking in

We are not happy with the1 night stay due to we are arrive late on the check in day and the staff was not allow us to check in and ask us to show the receipt of payment. The staff claim that they did not receive email from hotel.com regarding the stay and the payment. Even we show via hotel.com app and the email as proof of booking confirmation and payment confirmation the staff still reject it as proof that payment had being done. We are wasting time about 30min to get a proof of receipt and need to send to the hotel email for them to print out only we can check in the hotel.

4/10

Poor

17 Sep 2015

Cha

Stay away if you have a better budget

Stayed for 4 nights, first night I can here water flowing down fm pipe whole night. After they changed room next day, my room is nearest to the karaoke bar behind the hotel. Every night there is singing till 1am.

8/10

Excellent

11 May 2013

Raymond

Facilities: Good, Nice ; Value: Great deal, Bargain; Service: Phenomenal, Outstanding, Receptionist (Satrio); Cleanliness: Clean, Nice;
The place is quite in suburb area, many taxis from city reject to take us to the hotel.

Family

6/10

Pleasant

13 Dec 2016

Verified traveler

便宜住宿好選擇

附近有點偏僻~不宜一人獨自外出

6/10

Pleasant

06 Nov 2016

Hon kiu samuel

房間大，價格合理