Name: Residence Inn San Diego Sorrento Mesa/Sorrento
Address: 5995 Pacific Mesa Ct, San Diego, 92121, US

4/10

Poor

17 Jul 2026

SAM

We have never stayed in a high end hotel where we were not warned that the Rowe were in had a toilet that was so close to the floor that we could barely stand or sit. The sink was also extremely low (about wheelchair height)Thre was no soap or hand lotion in the bathroom.
To top off everything , our. room was never cleaned or bed made up.
The positive note was the breakfast buffet, which was outstanding.

Family

2/10

Poor

13 Jul 2026

Mariza

The hotel is very dated. Needs to be renovated. The staff was in a hurry to check me in, and the cleaning staff did not speak English. The breakfast was not great and they didn't offer the waffles on weekends! The waffles are everyone's favorite!

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Matt

The staff was absolutely fantastic and very helpful with anything that you ever need. The rooms definitely need to be updated. Killed a cockroach in my room.(but they discounted some of my nightly parking for the inconvenience.)

Pet

10/10

Exceptional

09 Jul 2026

Sindy

Todo estuvo excelente el personal súper amable 10 de 10.

Partner

10/10

Exceptional

06 Jul 2026

Greg

This place had nice rooms and a very good breakfast ! the grounds could be cleaner and the landscaping needs to be upgraded flowers and plants etc….

Partner

6/10

Pleasant

06 Jul 2026

Muskaan

Several issues during the stay. Checked on July 2 and checked out July 5.

1. There was no cleaning done during the stay. We had to go and ask for fresh towels.
2. Extra bedding for the sofa-bed was bad quality and rough. We had to get our own blanket from home
3. Dishes were dirty when we checked in and they were not usable. We had to get our own disposables from outside

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Linda

Front desk Earl and Mia were extremely kind and courteous as was Carol in the breakfast room. Carol was bright and cheerful.

Family_with_children

10/10

Exceptional

04 Jul 2026

Daniel

Great staff.

Family_with_children

8/10

Excellent

29 Jun 2026

HEIDI

Staff was great. Room was nice and big. A little dated, but still nice.

Partner

10/10

Exceptional

27 Jun 2026

Raymond

Very comfortable, good location

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Kelly

My entire stay went so well! I enjoyed the property a lot as it was very relaxing, peaceful, quiet, and clean. Staff was very friendly and surprised us with cookies for my son’s birthday. I would 100% return.

Family_with_children

10/10

Exceptional

22 Jun 2026

Philip

Is friendly and staffed very helpful

Family

6/10

Pleasant

16 Jun 2026

Monica

This place is old outdated. The light fixture was not working and the fan in the room was so loud. I wanted to switch room but they told me they can not modify the reservation since I was book though Hotels.com.
However, staffs and nice and breakfast was ok.

Business

10/10

Exceptional

07 Jun 2026

Ronald

Great job

10/10

Exceptional

07 Jun 2026

Lisa

We had breakfast there on May 23. I want to give a huge compliment to your kitchen team. They are the nicest hardest working people I have ever seen. You have a very caring staff working with you.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Nancy

Our stay was great from check-in to check-out. Staff was very friendly and helpful.Breakfast was good- lots of choices. Rooms were a little dated but very clean and comfortable. The only complaint I have is that the pickleball court lines need to be repainted correctly and a new net is needed.

Partner

8/10

Excellent

04 May 2026

Horace

Good for short business travel.

Business

2/10

Poor

28 Apr 2026

sandy

No food options near the hotel that are open past 6 pm. Tv did not work so I had to move rooms after I already unpacked and late in the evening. Hotel accommodations are expensive for what you get.

Self

10/10

Exceptional

28 Apr 2026

RANDOLPH

Good breakfast, friendly and helpful staff, clean and maintained, good value and convenient location.

Family

2/10

Poor

27 Apr 2026

Lacy

halls and room smelled. room next to us had over 10 people come in and out. Room was loud and we couldn’t sleep

4/10

Poor

20 Apr 2026

Caty

Room smells like sweat, Staff good, Wi-fi - Good - Breakfast excellent

Family_with_children

10/10

Exceptional

19 Apr 2026

Ingrid

The breakfast was really great. Everything seemed fresh, breakfast area was clean, staff was attentive and asked if you needed anything or how the day was. The room was excellent, very clean and well stocked with everything you could need!

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Amir

Excellent 👌👍

10/10

Exceptional

14 Apr 2026

Soncyree

I really enjoyed my stay at the Residence Inn. The stay was welcoming upon my arrival and departure. Overall, the hotel was clean and well maintained. The hotel over a great breakfast selection. I definitely recommend this hotel because of the quiet and serene setting.

2/10

Poor

12 Apr 2026

Danielle

Disappointed in the accommodations for the cost. very out dated. Do not rely on the pull out couch as a bed for your party. The springs are coming through the mattress and are painful and bedding is pilled, stained, crusty and seem about 20-30 years old. Could see that it may be a functional place to stay for those in need of monthly/extended stays for work in the industrial/business area in which it resides (if a discount), but do not recommend it for vacation.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Alfred

Clean amenities, continental breakfast, friendly staff. Quiet area and just about 20 min or so to most places to visit.

Partner

10/10

Exceptional

30 Mar 2026

ELSA

THE BREAKFAST WAS VERY GOOD!!

Family

10/10

Exceptional

23 Mar 2026

Carly

Clean room and good brekkie

10/10

Exceptional

22 Mar 2026

Tanisha

Staff was very friendly and helpful. Our room was very clean and the bed was comfortable. The breakfast setup had options for everyone. Would definitely stay here again.

Family_with_children

10/10

Exceptional

20 Mar 2026

Charles

Awesome staff

Self

10/10

Exceptional

19 Mar 2026

Bret

Staff was great. Very friendly and helpful

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Martha

No Spanish channels

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

YU-TING

Clean room, friendly and helpful staff, nice facilities, quiet environment.

Self

10/10

Exceptional

21 Feb 2026

chloe

Room was very nice. the breakfast was good with many options and the staff kept the trays full with hot food. check in and out was very easy.

Partner

4/10

Poor

21 Feb 2026

Diego

Room and amenities were not great. Smelly hallways and jad issues with the light and shower that were not addressed. Breakfast was mediocre. Not a great spot.

Self

10/10

Exceptional

16 Feb 2026

Amber

Room was clean and the staff are wonderful

Leisure Family

10/10

Exceptional

15 Feb 2026

Ryahanna

The breakfast was amazing

10/10

Exceptional

10 Jan 2026

Angel

Israel is the best breakfast attendant I've ever met! He really made am impression on me in 2023. I was so happy to still see him there this year. Carol was lovely too.

Pet

10/10

Exceptional

05 Jan 2026

Carlos

Great service!

Business_and_leisure Self

6/10

Pleasant

03 Jan 2026

alyse

Staff was so nice! Room wasn’t clean, microwave top vent kept falling out, it was detached, and we had to get the hot tub turned on, which they did right away. Mostly the hotel looked rundown.

10/10

Exceptional

02 Jan 2026

Gary

Everyone at the hotel I came in contact with (Front Desk, Breakfast crew, House Keeping, Maintenance) was very friendly.

The room was spacious, clean and very comfortable. The grounds are well kept. Nice pool and hot tub.

Breakfast was very good. Everything was fresh and usually consisted of scrambled eggs (Real eggs!!), bacon or sausage, potatoes, waffles, oatmeal, fruit, cereal, breed, bagels, English muffins, juice, coffee. Always well stocked, nice clean dinning area

The only negative I had was the HVAC equipment is located inside a closet in the bedroom. Even when the AC in not running the HVAC equipment emits are low volume rumble 24/7. I'm sensitive to these types of sounds so I always heard it. Conversely, the sound didn't bother my spouse.

Defenitely would stay there again.

Partner

2/10

Poor

28 Dec 2025

Jacklin

Our heater wasn't working properly we called the hotel they brought a tech over but he couldn't fix it and we were checking out the next day 😕

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Angelica

Clean and comfortable

10/10

Exceptional

02 Dec 2025

Santosh

Great staff

4/10

Poor

29 Nov 2025

scott

The TV in the living room and bedroom did not work. The living room TV had a busted screen from the bottom left corner to the top right corner. The sound on the TV in the bedroom was faulty and kept going in and out. The kitchen sink was dirty. It had sticky stuff all over the handles. There was mold in the shower and the microwave was not wiped down and had food on the top inside of the microwave.

Partner

10/10

Exceptional

19 Nov 2025

Jogindar

Yes

Self

10/10

Exceptional

31 Oct 2025

John

All was good

8/10

Excellent

31 Oct 2025

Angela

Daily cleaning unless requested not to.
One woman staff at the Front desk on 10/27 was dismissive without asking if I had any other questions.

Leisure Friends

6/10

Pleasant

26 Sep 2025

Susana

The hotel was Ok..

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Jazzie

Clean room..n friendly staff

Leisure Self

2/10

Poor

15 Sep 2025

Montiae

Too many bugs

Lots of bugs too many bugs flying and crawling need pesticides. Stay was terrible slapping bugs all night.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Jean

We enjoyed the setup of the room. It was a great size and had everything we needed. All staff we encountered were helpful and friendly. The breakfast was very good and offered a great selection. We noticed was that some furniture was very worn and peeling. The refrigerator was dented in several spots on the outside. This gave the room a less clean look although it was clean. Otherwise it was a great stay. We would return again.

Leisure Friends

10/10

Exceptional

09 Sep 2025

Eloy

I love it!

Leisure Family

10/10

Exceptional

09 Sep 2025

E.

Awesome ! i love you guys.

Leisure Family

4/10

Poor

31 Aug 2025

MICHAEL

Very outdated property. In need of major upgrades. Our room felt dirty and had dirty carpet smell. The refrigerator was broken and making loud noise all night. The bed was worn out. Went to the pool, I had to use the skimmer to clean the leaves out of the water. Will not return unless it’s renovated.

Leisure Family

2/10

Poor

24 Aug 2025

Ciamak

Not

10/10

Exceptional

23 Aug 2025

David

All was great

Leisure Family

10/10

Exceptional

19 Aug 2025

Sareen

Great affordable property. Older property, but they clean it well. Would stay again!

Leisure Family

8/10

Excellent

16 Aug 2025

Jeanette

Do not agree with the parking fee of $20 a night. Saw a lot of people parking on street.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Alisha

I absolutely love Bonna at the front desk. Her customer service is out of this world. I always book this hotel because it's convenient to to get to the activities I have planned. I love it here and the staff keep it clean. Please guys I pray that you keep up the good work so that others may feel the same way I do and make this their go to spot for years to come.

Leisure Partner

6/10

Pleasant

11 Aug 2025

petra

Location is in a nice place but there's a need to drive to a restaurant. Also the breakfast only serves hard boiled eggs... yuk!

Friends_and_family Family

8/10

Excellent

11 Aug 2025

EVA

Staff Cathy was very hospitable and accommodating. Hotel is a bit Old but rooms are spacious. Location is a little bit odd in between factories , offices and a big Parking building.

Leisure Family

10/10

Exceptional

01 Aug 2025

Nicolas

Great hotel to stay in. Nice and peaceful. Basketball court helps out with kids.

10/10

Exceptional

30 Jul 2025

Lee

Property was quiet, room was comfortable and close enough to shopping and dining.

Leisure Family

8/10

Excellent

26 Jul 2025

Verified traveler

Room size was good for 3 of us. It was clean. Bed was comfortable. Breakfast was average. The downside was housekeeping was not everyday, only 2 times a week. We stayed for 2 nights when housekeeping was not available during our entire stay. However, when we requested for new towels, the staff responded very quickly.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Souri

Okay

Leisure Friends

2/10

Poor

18 Jul 2025

Allen-Davi

Stayed in two rooms during my stay because the first room was filthy. Had little kids walking around and their feet were black from dirt. There was also mold in the shower. They had us moved, only to a room that also had mold in the shower. Called back later to let them and they said engineering came by and confirmed it wasn’t mold, but it very clearly was. Hotel rate was fair, but I’ll probably spend more elsewhere and not have to worry about where I shower.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Raquel

Pool was good.

10/10

Exceptional

15 Jul 2025

Antonio

Loved it here

Business Self

10/10

Exceptional

09 Jul 2025

Stephen

Great stay!

We stayed at the Residence Inn by Marriott San Diego Sorrento Mesa/Sorrento Valley from July 4th to July 7th in a one-bedroom suite with a pull-out sofa. The room was very comfortable, and both the front desk staff and housekeeping were incredibly sweet and accommodating. For the price we paid, the value was excellent—I highly recommend this hotel and would absolutely stay here again.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2025

Troy

Loved the location and that the pool is heated with a jacuzzi and basketball court!

Self

10/10

Exceptional

05 Jul 2025

Ida

Really nice hotel

4th July celebration

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Alisha

From the check in to the breakfast to the check out I received the most amazing customer service. I come to this location multiple times a year and the service is always awesome. Keep doing what you're doing.

Leisure Family

2/10

Poor

02 Jul 2025

Crystal

Horrible

Leisure Family_with_children

8/10

Excellent

24 Jun 2025

Colleen

Attractive grounds.

2/10

Poor

22 Jun 2025

Shivakumar

I was changed car parking fee which was not seen while I was booking - disappointed. I can understand if the hotel located in downtown where parking space is limited but, this hotel locates in Mira Mesa and there is no issue in parking space availability.

Free breakfast was poor quality and had limited options. Holiday Inn is much better than this Morriott.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Artur

.

Leisure Family

10/10

Exceptional

14 Jun 2025

William

The front counter staff are very pleasant and cheerful specially Kathy.

Leisure Friends

10/10

Exceptional

08 Jun 2025

Nazeer

Breakfast and cleanliness

10/10

Exceptional

30 May 2025

Tzila

Nice, quiet, comfortable

10/10

Exceptional

26 May 2025

Arturo

Staff are super helpful and friendly

6/10

Pleasant

26 May 2025

Bernard

Fair amount of noise from basketball court right outside my window as I tried to sleep. Missing significant number of food items, plates and bowls for free breakfast, resulting in my simply having a cup of coffee and nothing else

Leisure Family

4/10

Poor

26 May 2025

Ralph

Quality of breakfast was very poor!

Leisure Family

8/10

Excellent

19 May 2025

Mohammad

ok

Leisure Family

6/10

Pleasant

18 May 2025

Shaista

I stayed at this hotel for 2 weeks and had a couple of issues. The bathroom sink was clogged and I had to request a plumber to come and fix it. It took him an hour but the issue was resolved. Additionally, there were several small flies in the room. I would find them dead on the study table and bed, and the cleaners would leave them there. The cleaners did a very poor job in cleaning the room and only vacuumed once upon request during my 2 week stay. There were very limited breakfast options for vegetarians. Lastly, after I checked out, I saw a charge of $600 and $300 on my credit card although I never got any room service nor purchased much from their market place. I had laundry done twice and was charged $20 everyday for parking my vehicle, but that still should not result in a $900 charge. I had an ok stay at this hotel and wouldn’t recommend it for the price they charge. I paid around $2600 for my stay, and on top of that was charged an extra $900.

Business_and_leisure Self

6/10

Pleasant

17 May 2025

Cole

Bathtub paint was chipping and falling off.
Furniture seemed clean but super out dated and made the room feel dark

Partner

8/10

Excellent

12 May 2025

jacklyn

Excellent Service and Comfort – Felt Right at Home

I had a really pleasant stay at this hotel! From the moment we checked in, the staff was incredibly friendly and welcoming. They went out of their way to make sure we were comfortable, and when we needed a replacement iron, they brought one up in no time—super fast service!

The place was very clean throughout, and the included breakfast was a nice touch to start the day. I especially appreciated that the hotel is dog-friendly, which made our trip that much easier.

While the décor is a bit outdated, everything was well-maintained and cozy. Overall, it was a great stay and I’d definitely come back. It’s a solid choice if you’re looking for a clean, accommodating, and pet-friendly place to stay.

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

Jing

We booked a two-bedroom suite. The room is big enough for six people, and the kitchen is clean and convenient for a family. The staff are very friendly.

Leisure Family

8/10

Excellent

29 Apr 2025

Martin

Very quiet

Leisure Family

10/10

Exceptional

24 Apr 2025

Verified traveler

Wonderful staff!

Partner

10/10

Exceptional

11 Apr 2025

Verified traveler

Great suite for families

Really wonderful two-bedroom suite, was perfect arrangement for my family while on our vacation. Building was old but maintained satisfactorily. The lack of daily housekeeping was not ideal, and when they did come in every other day, the floors were not vacuumed - only the beds were made and towels refreshed.

Friends_and_family Family

10/10

Exceptional

08 Apr 2025

Nina

Lobby staff was so friendly!

10/10

Exceptional

06 Apr 2025

Rebecca

I Want to Live There

Great service. Comfortable room. Loved the sitting area. We will go back.

8/10

Excellent

02 Apr 2025

Maria

Comfortable, clean and staff are very pleasant and responsive

10/10

Exceptional

30 Mar 2025

Lexus

Birthday

The stay was relaxing, and quiet

Partner

8/10

Excellent

23 Mar 2025

Tim

Good experience with no high expectations. It does feel outdated with the hallway and inside the room. It definitely needs renovation. The sofa bed is not comfortable at all. Recommend getting 2 beds instead. It’s a clean property. The breakfast is subpar but it’s free. Probably wouldn’t stay again.

Leisure Family

10/10

Exceptional

23 Mar 2025

Verified traveler

Friendliest Staff

The staff throughout the hotel (front desk, cleaning staff, breakfast crew), were all consistently friendly and helpful!!

Friends_and_family Family

8/10

Excellent

11 Mar 2025

James

Ok but in business park.

Hotel very comfortable, but there were no hand lotion like most hotels. Coffee maker just a very cheap one with weak coffee. Location was too far from dining options nearby. In very high tech business park.

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Verified traveler

My stay at the residence Inn was amazing, the customer service manager met me as soon as I walked in, Maytè was the most complete professional package I’ve ever seen. She explained everything from gift shop charges, and snacks to room, comps and fees, explained all the amenities.
Breakfast was superb. Weight room and pool.
For kitchen, fully stocked with dishes and cooking pans, it had a fridge, a couch, and my favorite shampoo and conditioner in the shower. highly recommend this for any business, adventure, or pleasure,
The price was affordable, but the customer service is why I would come back.

10/10

Exceptional

16 Feb 2025

Ying

The place is located walkable to the company I work for. The kitchen is also very nice with everything needed for a simple cooking.

Business_and_leisure Family