Extended Stay America - San Diego

Extended Stay America - San Diego - Sorrento Mesa

United States , San Diego - CA
SAN DIEGO, 9880 Pacific Heights Blvd
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100 reviews shown

4/10

Poor

27 Feb 2026

Akemi

Nobody in front desk for check in/out.

Basic amenities like hair dryer, mugs, etc not avail in room.

4/10

Poor

26 Feb 2026

Stephen

Drab and worn decor, archaic & unresponsive TV, tepid hot water, ridiculously small microwave barely fits a bag of popcorn. And if you want any shampoo, you have to go to the front desk and ask for it.

Self

8/10

Excellent

22 Feb 2026

Michele

Room was clean, bed was comfortable, price was great with free parking. Not the fanciest place but perfect for a quick overnight trip with all our needs met.

Partner

6/10

Pleasant

16 Feb 2026

David D.

Room had a lot of wear and tear. Tub needed regulating. Outside lot had a lot of broken glass

Leisure

6/10

Pleasant

15 Feb 2026

Lance

Staff good. Room clean. Refrigerator motor was very noisy all night.

Leisure

10/10

Exceptional

10 Feb 2026

Richard

Room felt brand new and staff were well trained.

Self

8/10

Excellent

30 Jan 2026

Dawn

It was clean nice staff but guests very rude. Had a first floor with room with patio area I was asleep and guest were standing by out door talking and kids playing by the rocks making noice. I think they should block off that area for the guest that rent those rooms other guest should not be allowed in that area

Leisure Partner

2/10

Poor

23 Jan 2026

Biljana

Room was basic, room had no shampoo or conditioner, or hair drier. kitchen no dishes. They required one to go to get them from the office. Furniture was damaged and kitchen had no dish washer. Bath tub was peeling. Room service only every 14 days!

Leisure Family

10/10

Exceptional

19 Jan 2026

kenny

good

2/10

Poor

16 Jan 2026

Anilkumar

Staff was unprofessional to deal with and they charged late checking fee of one day rent. Which was rip off and very unprofessional.

2/10

Poor

16 Jan 2026

Anilkumar

Awful

Business Self

2/10

Poor

13 Jan 2026

Jackie

BED BUGS!

2/10

Poor

09 Jan 2026

Lory Jane

The place is

2/10

Poor

29 Dec 2025

Ingrid

I was put in an accessible room which is usually fine, but this room was terrible. Tiny sink with no hot water in the bathroom. There were gross black stains on the sink and in the shower/tub with mold on the shower curtain that I did not want to use it. There was nothing available in the cabinets to use for the kitchenette... not even coffee mugs. The grab and go breakfast was just some coffee and oatmeal by the office. I tried to change my room but they were not able to help me. Definitely do Not recommend this hotel.

Leisure Self

2/10

Poor

27 Dec 2025

Sreenivasu

Room is not clean. Bed and blankets are dusty. Carpet and bathroom is not good

Leisure Family

8/10

Excellent

18 Dec 2025

Nicholas

Everything was gre

8/10

Excellent

14 Dec 2025

Lisa

Clean

Leisure Partner

2/10

Poor

13 Dec 2025

Adrian

Room was dirty and smelt really bad tub was peeling paint and neighbors were banging on the walls all hours of the night.

6/10

Pleasant

12 Dec 2025

John

Not at all

Leisure Self

8/10

Excellent

09 Dec 2025

michael

Perfect for the 4 of us and our cat. The full-size fridge is so nice and the staff were very nice and considerate. It was Thanksgiving and everything went well. will stay there again.

Leisure Pet

8/10

Excellent

07 Dec 2025

Brian

Great price, free parking, good location. A little bit too much traffic noise from the main boulevard but otherwise fine.

Business Self

10/10

Exceptional

02 Dec 2025

Alonzo

Great Customer Service

Self

10/10

Exceptional

30 Nov 2025

marsha

It was everything I needed and more

Self

2/10

Poor

30 Nov 2025

Danielle

They overbooked and our paid for room was unavailable when we arrived...the \"upgraded\" room included bugs, dirt and someone else's underwear. No thanks! Front desk staff was the only thing going for them.

Leisure Family

10/10

Exceptional

28 Nov 2025

Joan

Fit our needs.

8/10

Excellent

16 Nov 2025

It was fine

Leisure Self

6/10

Pleasant

15 Nov 2025

Jessica

I was give room 358… I had to scrub the shower because the walls were so dirty and grimy on top of that the shower was scorching hot! No cold water at all! Then I was moved to 357 and there was so much hair in the tub I had to scrub it down again.

Business_and_leisure Self

4/10

Poor

15 Nov 2025

Richard

Bugs

6/10

Pleasant

13 Nov 2025

John

Staff was nice

Self

2/10

Poor

08 Nov 2025

Attila

Room was dirty. No soap or shampoo. Everytime we requested for towels they made us trade our used ones. Toilet clogged. Stains on the carpet. Older heavy set white man behind the desk was EXTREMELY RUDE. Couldnt pay me to stay there again.

8/10

Excellent

03 Nov 2025

Lisa

We had to ask for toilet paper and there was no shampoo or other basic things, not even a coffee cup. No room service over 3 days stay. But staff was friendly and accommodating when we asked. Coffee and water were empty 2 of the 3 days we were there. But great staff. Room smelled of bleach and mildew.

Leisure

8/10

Excellent

03 Nov 2025

Nice

6/10

Pleasant

02 Nov 2025

Ricardo

Roman was in acceptable condition, not what I expected but it was good to spend the night.
Even though it is advertised as \"breakfast included\", they only provide coffee, oatmeal (that you need to prepare), granola bar and muffins.
Staff very nice

Leisure Partner

6/10

Pleasant

02 Nov 2025

Johnny

Bathtub was disgusting and overall the place was below average.

6/10

Pleasant

01 Nov 2025

Elizabeth

Very basic accommodations. The bed was like one from a fold out couch. Very uncomfortable. It was clean and the staff were very kind and helpful.

4/10

Poor

29 Oct 2025

Hugo

There is a road in front of the hotel. At 5AM/6Am when the cars comes from a near by light, the sound walks into the room. Besides this all is fine, is what you pay.

Business Self

4/10

Poor

28 Oct 2025

HILDA YELI RAMIREZ

The room smelled nasty. There were ants all over the bed and counter tops. Bed sheets were dirty. There was mold in the tub.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

VIR ANGELO

Nice and quiet.

Business_and_leisure Family

4/10

Poor

26 Oct 2025

Debbie

Stayed for the night after a medical procedure and everything was fine until you turn off the lights, that’s when the critters are out to play. I think I’d rather stay at a Motel 6. Roaches were crawling on the counters in our room.

8/10

Excellent

21 Oct 2025

Sikander

Nothing fancy. Good value for money. But not close to anything walkable.
Will definetely consider staying here again.

Leisure Family

4/10

Poor

20 Oct 2025

Mariela

Run down old and dirty. I don’t recommend this hotel.

2/10

Poor

19 Oct 2025

Mohammad

They had no shampoo, sheets had stains, couch had a big tear, rust around bath tub. Breakfast almost nothing available.

Leisure

2/10

Poor

14 Oct 2025

Luis

This is probably the worst place I have stayed. Terrible condition, dirty. DO NOT DO IT!

Business Self

4/10

Poor

12 Oct 2025

Diego

Room was dirty and the sink was not working and over flowing Sofa bed was horrible won’t recommend that place

Family

6/10

Pleasant

12 Oct 2025

Lucero

Not enough lighting, wanted to take a bath and no stopper available. No good channels on tv. Would probably not be staying at ine of these again.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Pablo

Nice clean hotel.

Leisure Family

8/10

Excellent

10 Oct 2025

Thu

The room was clean and I was there mainly for resting and sleeping and didn’t take advantage of the kitchen.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Maria

The room looked a bit old but was clean and had a little kitchen with a table and fridge, though they didn't provide bottle water (that would have been nice). The bathroom was clean too with plently of towels. And the bed was comfortable. The free breakfast needs more options like maybe sandwhiches. All said, I would recommend the hotel.

Business

6/10

Pleasant

06 Oct 2025

Sonja

Pae

Business Self

4/10

Poor

05 Oct 2025

John

The room was not clean and has insects. This was a “handicapped” room but just looked like a regular room. No rails or grab bars anywhere, not even the in the shower. There was mold in the bathroom. Needs painting and a thorough cleaning.
Plenty of free parking and a quiet property.

Leisure Family

4/10

Poor

04 Oct 2025

Steffi

To small, outdated, smelled musty and moist, bathroom could use a serious upgrade

Leisure Family

10/10

Exceptional

30 Sep 2025

mayden san

We stayed here for the 2nd time, staff are very nice and welcoming. The rooms are clean and quiet.

Leisure Family

10/10

Exceptional

28 Sep 2025

Steven

Hotel staff was nice. The rooms where clean and very comfortable

Leisure Family

6/10

Pleasant

27 Sep 2025

MARK

Refrigerator did not work, would not keep things cold.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Teryl

Adequate and clean, thin walls so street traffic if on street side, could use carpet cleanings, etc but does the job

10/10

Exceptional

26 Sep 2025

Ian

N/A

Leisure Self

10/10

Exceptional

26 Sep 2025

Aaron

no issues.

Business Self

2/10

Poor

24 Sep 2025

Rebecca

This place was distrusting a d had we removed the sherry's to make sure that a shirt or watch had not been lost in the bedding the first day. We would not have stayed here a night. The

Friends_and_family Family

4/10

Poor

23 Sep 2025

Fernando

Advertises breakfast. A granola bar and cup of coffee?

Business_and_leisure Family

6/10

Pleasant

22 Sep 2025

Kyong

Room was OK. The room had a musty smell and the carpets were stained but this seems standard for rooms at this price range.

Partner

6/10

Pleasant

21 Sep 2025

James

Very old property and the rooms have not been remodeled. Shower valve leaking, walls scratched, small thin towels, no toiletries. You should expect such given the price of other options nearby.

Business_and_leisure Self

8/10

Excellent

21 Sep 2025

Miles

No frills, clean and quiet. Great for introverts.

Self

2/10

Poor

21 Sep 2025

jacqueline

Not what I was hoping for

Room smelled like and ashtray when trying to call front desk phone has no dial tone so I has ego use my cell phone to call and be put through a phone tree to ask for some spray and check on the closet curtain that is coming off of the ceiling when clerk arrives he giggle says yeah maintenance will have to look at that , stated they are fully book and they have no rooms they can move us to so we are stuck in this one . Did not offer to move us the next day just told us this is all we have . Extreme water damage to the walls in the bathrooms curtain to small for the shower so you can not close it all the way . No travel size products other than one round soap small enough for two washes . Walls are paper thin guest above us was up all night watching tv and laughing . Safe to stay will never tray here again . Only good thing they did have a lot of parking

Friends_and_family Family

4/10

Poor

20 Sep 2025

Zihan

not good,no shampoo! No hair dryer!

Family

4/10

Poor

19 Sep 2025

Joel or Jennifer

I am not a hotel snob but this is one we won’t be coming back to. We actually had reservations here for next month but cancelled them in favor of another hotel. It was just an abundance of little things: the mattress was rock hard, the towels which I do think were clean still had fibers or hairs in them, the laminate floor was sticky and didn’t appear to have been mopped before us, the shower head sprayed water all over the bathroom, ants on the bathroom counter. The final straw was the massive hairball in the shower (gag).

Business_and_leisure Family

10/10

Exceptional

11 Sep 2025

Victor

Excellent place to stay in such an easy to get around area

Business

8/10

Excellent

07 Sep 2025

YARELSI

Clean

Leisure Family

2/10

Poor

04 Sep 2025

Adriano

Roaches ughh

Roaches in the room noone there for over 20 min to check me in dirty conditions just bad over all

Business

10/10

Exceptional

01 Sep 2025

Adriana

The staff was very nice. The hotel is out dated but the location is close to freeway and shopping.

4/10

Poor

01 Sep 2025

Maria

Breakfast is very limited, the staff leaves the lobby unattended, several customers had to wait for him to arrive to serve us.

First time Extended Stay failed this bad.

Business Family_with_children

10/10

Exceptional

30 Aug 2025

miriam

Everything was perfect except the room smelled a bit like humidity cigar kind of but other than that excellent for one night and the price paid

Leisure Partner

6/10

Pleasant

30 Aug 2025

Jasmin

It was an ok

8/10

Excellent

25 Aug 2025

Oscar

The place was nice and quiet. The room clean and the good thing was it has a stove where you can cook or prepare something to eat if you just want to stay and eat inside the hotel. Overall it’s a good place to stay and we’ll probably stay here again if we are around the area.

Leisure Partner

8/10

Excellent

24 Aug 2025

Michael

Room was very musty and humid. Need more fresh air and widow open before renting out room

Business Partner

2/10

Poor

23 Aug 2025

Verified traveler

The worst check-in service I have ever experienced. The attendant at the hotel would not allow me to check in as a single guest. After about 30 min of foolishness I was able to check in. The outside of the refrigerator was disgusting which made the entire room unacceptable.

Friends_and_family Family

8/10

Excellent

22 Aug 2025

John

No lotion, shampoo, conditioner, or hair dryer in bathroom, had to go to office to get them.

Leisure Family

10/10

Exceptional

19 Aug 2025

Walter

Easy access to freeway

Leisure

8/10

Excellent

18 Aug 2025

June

Someone was smoking, for over an hour, while sitting on the stairs. I tried to wash my hair, but no cold water available, only scalding hot water. I washed my hair in the sink.

Business Self

6/10

Pleasant

12 Aug 2025

Susan

Room showed a lot of wear and is in need of repair and updating. We saved money by staying here and it worked as a place to shower and sleep.

Leisure Family

2/10

Poor

10 Aug 2025

Marisol

Horrible stay

The room had not been cleaned. There is dog food on the floor, the fridge has dog hair, the toilet seat had human hair on it, the bathtub looks like it was not cleaned, it has soap residue on it. The bathtub is peeling and the floors are coming apart, the carpet has stains, could be from pet poop. Now I’m doubting if the sheets are even clean. I had picked this hotel due to the reviews saying it was clean and safe, now I’m here with my husband and baby, feeling unsafe about our stay. I called front desk and they informed me that there are no more rooms available and they have no maintenance person on the property. I had to clean the toilet and fridge myself, so that I can use the toilet and the refrigerator for my baby’s food. by far the worst experience I’ve had.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Gretchen

The “continental breakfast” were stale muffins and coffee that was set up in the check in office.

Leisure Family

10/10

Exceptional

09 Aug 2025

Carlos

Front desk was very nice and helpful

6/10

Pleasant

08 Aug 2025

Jack

Not a bad place, wouldn’t stay again.

Business Self

4/10

Poor

08 Aug 2025

Cecilia A

Booked 2 Queen Room. Not available upon arrival. Blame 3rd party (expedia) for booking. A king and a twin sofa was very uncomfortable for 4 guest

Leisure Family

8/10

Excellent

07 Aug 2025

Richard

Room not to par

Room was dated..Shower the worse.

Business

10/10

Exceptional

04 Aug 2025

Alejandro

Safe

8/10

Excellent

04 Aug 2025

Sharlene

Thank you for accommodating my pet.

Leisure Pet

4/10

Poor

04 Aug 2025

Hideyasu

There's no shampoo. There's no TV remote.

Business Self

4/10

Poor

02 Aug 2025

Anup

There is no breakfast other than coffee and one bowl of cereal

Business

2/10

Poor

01 Aug 2025

Larry

Would not recommend

Would not stay at this location had to move rooms once both rooms had bud refrigerators were dirty broken bathroom doors were broken TV kept going in and out

Friends_and_family Family

2/10

Poor

30 Jul 2025

Tracey

The VERY substantial street noise in Room 227, compounded by the loud tromping around of the people upstairs all night and the very loud air conditioner resulted in a sleepless night. Probably the worst hotel stay in my life. I got dressed at 5:30 AM and went outside and waited until the desk clerk arrived to check out. It was a traumatic experience.

Leisure Partner

8/10

Excellent

28 Jul 2025

Marilyn

I just needed a place to stay on a Saturday night to watch a youth soccer tournament, so it was fine for that. The hotel is right off the 805 freeway which is convenient but there are no restaurants close by. No shampoo, lotion, hair dryer or in room coffee. I feel the room was over priced (total of $319) for no amenities. Also this Extended Stay had no dishes or silverware. The cupboards and drawers were completely bare.

Leisure Self

4/10

Poor

27 Jul 2025

Adrian

The room didn’t have any dishes, no remote for the tv and the air conditioning didn’t work very well

Leisure Family_with_children

8/10

Excellent

24 Jul 2025

jimmie

Clean friendly

Leisure Pet

4/10

Poor

23 Jul 2025

Nerizza

everything in the room is old, tub is old, peeling with lots of yellow stain, room smells old. Sorry but I am just being honest. needs upgrade.

Leisure Family_with_children

4/10

Poor

20 Jul 2025

Brandt

The hotel was just adequate. We made a last minute reservation for a soccer tournament and the location and price were good. The bed wasn’t comfortable. We couldn’t control the temperature in the room and it got hot and stuffy. There was no TV remote, no plates or silverware, and a minimal breakfast (oatmeal and coffee).

Leisure Family

10/10

Exceptional

19 Jul 2025

Prosenjit

Location is good. Not much for breakfast.

4/10

Poor

19 Jul 2025

Julie

We had to change rooms then the light didn’t work and no way to fix it

Leisure

10/10

Exceptional

17 Jul 2025

Katrina

Our visit with Extended Stay America was great! My mother in law was in town for a surgery and it was super close to where we needed to be at any given moment. Lots of shopping and dining options near by and easier to get to than some of the other hotels in the area. Property felt safe and was always well lit at night, all staff were kind and helpful, and the room had everything we needed to keep to our creature comforts. Thank you Extended Stay America for a wonderful visit!

Business Family

10/10

Exceptional

17 Jul 2025

Bridgett

There was nothing I didn't like about the place. It was quiet, comfortable, and the staff was excellent.

Leisure Self