Name: Extended Stay America - San Diego - Sorrento Mesa
Address: 9880 Pacific Heights Blvd, San Diego, 92121, US

2/10

Poor

11 Jul 2026

Gregory

This is a filthy outdoor outdated and out of touch property posing as a hotel. Stay away from it! I was checked into room 112 by an inexperienced laundry attendant given responsibility for the overnight shift. I genuinely felt bad for her. She was polite and attentive and all but was glue-less about the operating system and procedures for checking in a guest. The property is dark and dismal. Good luck finding your room and reading the room numbers without getting out of the car to find your room after dark. Literally the room number sign on each door is pointless. As if. That was frustrating enough … When I finally found the room I opened the door to the absolute worst odor of pesticide. The carpeted floor was spiked with stains from the Vietnam war era. There was a water puddle on the bathroom floor. Obviously, this room was marked as cleaned but not inspected. I felt sick to my stomach. When I returned to the front desk for a refund I was told that the Task Manager would not answer her phone and that I needed to call her the next day to discuss a refund. Really!! Stay as far away as you can from the Extended Stay hotel. It’s your worst nightmare!!!

Self

10/10

Exceptional

06 Jul 2026

Brian

Breakfast was coffee, oatmeal, and muffins.

Partner

8/10

Excellent

04 Jul 2026

Kim

Before coming to the Sorrento Valley Extended Stay, I read both positive and negative reviews. But, I must say that the stay was so much better than those negative reviews. The location is just a bit off the I-5 and 805, and maybe 15 minutes to the I-15. Great location for getting around. Although there is coffee in the lobby in the morning, we like to bring our own maker. Several big grocery stores not far away that allowed us to plan for most meals in our room with the refrigerator and stove top burners. We might suggest a regular check on the burners, but a housing staff came to help us quickly to get both burners working. The room set up is comfortable.
We had our dog and could walk him in the quiet neighborhood area easily.
People seemed to respect others by using the poop bags and throwing away. We stayed on the back side of the hotel and found it very quiet. As we had reserved two rooms with persons arriving at different times, the desk staff were very attentive and made every effort to get us as close to each other as possible. There are kitchen supplies, but sometimes they inventory might be a bit lower if sold out. The kitchen is great, but it might not hurt to bring a few supplies from home if you can. Overall, I would recommend this Extended Stay for helpful staff, overall comfort, and great location, with ability to cook your own meals.

Pet

2/10

Poor

03 Jul 2026

Kamala

I was surprised at the condition of this hotel. Very old and not cleaned well at all. My feet were black after walking out of the shower. There was no shampoo and only one bar of soap in the bathroom. The beds were not comfortable and it felt very humid in the room even with the air on. I will not stay here again.

Family

2/10

Poor

30 Jun 2026

James

Waited at front desk on a Saturday mid morning for an hour. No one was there

Friends

8/10

Excellent

29 Jun 2026

joseph

Overall it was a pleasant stay. The only complaint was they do not automatically supply shampoo or conditioner. You have to go to the front desk and ask for them. Which I did not figure out until after my shower. I realize it is an extended stay and probably most people bring their own. I know I use to, but with so many hotels now a days having the big bottles affixed to the shower walls, I forgot to bring a small bottle from home. Oh well if I stay there again I will remember to bring Shampoo. It was just an overnight stay, and it was fine.

Self

8/10

Excellent

23 Jun 2026

Corey

It was a good stay for the price and area.

Self

4/10

Poor

15 Jun 2026

John

The room was very basic and definitely no-frills. It took quite a while to figure out how to get the A/C working. I tried calling the front desk for help, but the call went straight to voicemail. I eventually discovered the issue was the breaker on the power cord.

There were no outlets near the nightstand, which made it impossible to use my CPAP machine or charge my phone next to the bed. There was also a lack of pillows, so I was glad we brought our own. The room did not have shampoo, and the shower amenities were lacking as well.

If I had been staying more than one night, I would have been much more disappointed. That said, if you’re simply looking for a bed to sleep in for the night, it will get the job done.

Partner

10/10

Exceptional

12 Jun 2026

Gustavo

It was a good stay

4/10

Poor

11 Jun 2026

Yu

The hotel is next to a busy road and the window can’t block the noise at all. I was wake up at 5am.

Self

4/10

Poor

04 Jun 2026

Angelica

I didn’t like that there was nothing in the rooms, they did not seem very clean either.

Family

8/10

Excellent

01 Jun 2026

Hannah

Great place with super easy and convenient parking! Everything was very nice and the room had pretty much anything you could need, even a nice table to eat at which was suprising and welcome.
The beds were uncomfortable due to the stiffness of the mattress but not bad enough that I couldn't sleep lol

I would definitely stay again! Great place :)

Partner

4/10

Poor

29 May 2026

Amit

The room was had dirty carpet, bathroom sink was clogged, even when I checked in and immediately told them to fix it but it wasn't fixed through out my stay. I would not recommend anyone with family to stay here.

Family_with_children

6/10

Pleasant

24 May 2026

Alfredo

Tv was not working I call the stuff can’t do anything

Partner

4/10

Poor

24 May 2026

Ashley

We waited to check in at the front desk for almost 30 minutes. There were people ahead of us and they said they had been there for at least 15 minutes prior to us arriving. We called for someone in the back because we heard them talking and they said to wait a minute, which turned into roughly 10 minutes. When we finally got into the “no smoking” room it smelled like cigarettes, there were burn holes in the carpet, the lamp on the dresser would not turn off, we had to unscrew the light bulb.

Partner

6/10

Pleasant

24 May 2026

ANTHONY

Overall, my experience at Wxtended Stay in Pacific Heights, San Diego was quite good. The room was quite clean and I actually liked the fact that they gave what is needed and any additional you ask - that keeps the cost and hence the price down. In terms of improvements:
1. Breakfast- Too limited. Outside of oats, only sweet muffins were available to rat. That needs to be improved.
2. Need to pay more attention to their smoking policy. At times, entire groups of guys would just be smoking; and are not talking about cigarettes! That marijuana smoking brought down the experience at the property. That needs to be addressed!

Overall, I was happy with the value for money. However, improvement number 2 would have to be addressed.

Safe to say the following; I will choose Extended Stay again but if I experience that level of smoking again that would be it. Will have to look elsewhere.

Friends_and_family Family

6/10

Pleasant

18 May 2026

David

Bathroom sink was slow to drain. Most everything else worked well. Good fridge and toilet. Comfy king bed.

No light switch when you walk in... fumbling in the dark.

Family

8/10

Excellent

17 May 2026

Ana Maria

More lights in the room

4/10

Poor

11 May 2026

Juan J

Staff was nice but gave us a coffee maker that didn’t. Asked for another the following morning that one didn’t work either. Floor was sticky and some of the towels were stained.

Friends_and_family Family

10/10

Exceptional

10 May 2026

SURESH

Convenient and adequate for a quick visit for a guest on budget. Good for long term stay. Breakfast is just coffee and snacks but that’s ok

Family

4/10

Poor

05 May 2026

Araceli

Quite large number of long term stay guests which ... feel not safe somewhat.

Self

6/10

Pleasant

29 Apr 2026

Renato

2 Night, 3 Day stay... wasn't able to get plates until the morning of checkout because they ran out. I was able to get utensils for my bagels and just ate it on a paper towel.

Breakfast offered: coffee, hot water for instant coffee and/or individual packed oatmeal, muffins, and breakfast bar.

Room seemed clean except for the tub where there were rust stains from the faucet area.

Linens and towels looked clean and smelled fresh.

Self

2/10

Poor

27 Apr 2026

Mary

Did not have a fully stocked kitchen. We asked for dishes they gave us a strainer.. like what???
The breakfast was dry muffins.. Will never stay here again

Family_with_children

4/10

Poor

26 Apr 2026

Greg

The staff was very nice but the facility was run in need of repair and lacked any sign of maintenance.
Shower Rod falling off the fall. Bathroom fan pulled part way from the ceiling. Bathtub surface about 40% pealed off. Damaged bathroom door, both sides. Table top bad a burned area that was previously poorly repaired.
Both stair well lights were burned out. The grounds were very dirty. Room was clean but need major repairs
Wire closet shelves pulled from the wall. Good location for my needs, office stall were nice.

Partner

2/10

Poor

24 Apr 2026

Charles

Filthy rooms. The soles of my feet were black from the filthy floors. No amenities. Breakfast was a joke... Crushed tiny muffins. Maintenance was non-existent, no hot water in either bathroom sink, one with a broken HW handle (plastic innards!!) and the other never got hot. We reviewed 3 rooms and all 3 had broken bathtubs. NEVER AGAIN!!!

6/10

Pleasant

20 Apr 2026

Donald

Breakfast is terrible, only muffins, coffee was not available, hot water only

Partner

8/10

Excellent

18 Apr 2026

Patrick

Our stay was due to family having surgery out of state. We needed long term. 1st room refrigerator was not cooling properly and broken recliner, they moved us to another room next to family. There are no kitchen supplies, sink stoppers or appliances unless you ask for them and they don't have some of those items. The 2nd room had a shower curtain rod that was very loose and the shower faucet leaked all day and night. Other than that our stay was fine, it was older and busy. We liked the cost of our stay and negotiated a 3 night refund because family was released early. Would stay there again if we had to.

Family

2/10

Poor

16 Apr 2026

Esmeralda

Restroom was dirty, the room smelled bad

Family

8/10

Excellent

14 Apr 2026

James C

Room was good

Friends

4/10

Poor

11 Apr 2026

Tiffani

nothing in the kitchen, no shampoo & cockroaches in the bathroom. Horrible!

Family_with_children

4/10

Poor

10 Apr 2026

John

No, the kitchen was not fully equipped, (there was nothing in it) The floors needed cleaning, there was peeling and chipping paint. The staff person who checked me in was not customer accommodating however the second staff person was very nice and accommodating. Unfortunately because of the first associate and the condition of the room accommodations, my review is negative. I see it as a management issue, cleanliness and customer service is and should be the standard expectation. Every room should be checked after cleaning, maintenance should be notified to paint and make repairs a priority as needed. The phone did not work when I needed to call the front desk. The continental breakfast was well below expectations. Just a suggestion, there are vendors that would love to have an opportunity to work and partner with extended stay, that would not only be a cost saving but an opportunity to show appreciation to your patrons. I am a consumer and if I were managing or operating a consumer driven business, I would want to treat those consumers the way I would want to be treated, I would expect the property to be kept up the way I would expect, I would want to be proud of every facet of my property. Would I stay again or suggest anyone stay there, my short answer is, NO.

Partner

10/10

Exceptional

02 Apr 2026

Adam

It was good

6/10

Pleasant

31 Mar 2026

Myra

microwave needs replacement due to rust.

8/10

Excellent

30 Mar 2026

Li

Helpful staff, functional small kitchen, clean room.

6/10

Pleasant

29 Mar 2026

Carolyn

No breakfast coffee and some granola bars

Self

8/10

Excellent

26 Mar 2026

Fredrick

The fridge was turned off when I arrived. Since it was off, it smelled pretty bad. When the fridge was turned back on, it didn’t smell as bad but it’s still should have been maintained clean. The room was clean the restroom I hoped was cleaner. The staffs were super friendly.

Business

10/10

Exceptional

24 Mar 2026

Chengkun

Clean and smells good inside.

Self

10/10

Exceptional

21 Mar 2026

Suma

Great Experience 👍

4/10

Poor

21 Mar 2026

reynante

We were in the non smoking room and yet the room smelled like it was smoked in. No shampoo, conditioner. No fitted sheet, blankets, and pillows for the sofa bed. Free breakfast was ok. Luke warm water for the hot chocolate. Staff was friendly but overall i will not comeback here at this place. Trying to save $30 bucks was not worth it compared to sonesta about 2 blocks away.

Family_with_children

8/10

Excellent

20 Mar 2026

Michael

room was very clean and nice. had useable kitchen and microwave. lots of parking. free breakfast was not good. packaged muffins. coffe was good. no place to sit. overall i plan to stay there again. good value for price.

Self

4/10

Poor

27 Feb 2026

Akemi

Nobody in front desk for check in/out.

Basic amenities like hair dryer, mugs, etc not avail in room.

4/10

Poor

26 Feb 2026

Stephen

Drab and worn decor, archaic & unresponsive TV, tepid hot water, ridiculously small microwave barely fits a bag of popcorn. And if you want any shampoo, you have to go to the front desk and ask for it.

Self

8/10

Excellent

22 Feb 2026

Michele

Room was clean, bed was comfortable, price was great with free parking. Not the fanciest place but perfect for a quick overnight trip with all our needs met.

Partner

6/10

Pleasant

16 Feb 2026

David D.

Room had a lot of wear and tear. Tub needed regulating. Outside lot had a lot of broken glass

Leisure

6/10

Pleasant

15 Feb 2026

Lance

Staff good. Room clean. Refrigerator motor was very noisy all night.

Leisure

10/10

Exceptional

10 Feb 2026

Richard

Room felt brand new and staff were well trained.

Self

8/10

Excellent

30 Jan 2026

Dawn

It was clean nice staff but guests very rude. Had a first floor with room with patio area I was asleep and guest were standing by out door talking and kids playing by the rocks making noice. I think they should block off that area for the guest that rent those rooms other guest should not be allowed in that area

Leisure Partner

2/10

Poor

23 Jan 2026

Biljana

Room was basic, room had no shampoo or conditioner, or hair drier. kitchen no dishes. They required one to go to get them from the office. Furniture was damaged and kitchen had no dish washer. Bath tub was peeling. Room service only every 14 days!

Leisure Family

10/10

Exceptional

19 Jan 2026

kenny

good

2/10

Poor

16 Jan 2026

Anilkumar

Staff was unprofessional to deal with and they charged late checking fee of one day rent. Which was rip off and very unprofessional.

2/10

Poor

16 Jan 2026

Anilkumar

Awful

Business Self

2/10

Poor

13 Jan 2026

Jackie

BED BUGS!

2/10

Poor

09 Jan 2026

Lory Jane

The place is

2/10

Poor

29 Dec 2025

Ingrid

I was put in an accessible room which is usually fine, but this room was terrible. Tiny sink with no hot water in the bathroom. There were gross black stains on the sink and in the shower/tub with mold on the shower curtain that I did not want to use it. There was nothing available in the cabinets to use for the kitchenette... not even coffee mugs. The grab and go breakfast was just some coffee and oatmeal by the office. I tried to change my room but they were not able to help me. Definitely do Not recommend this hotel.

Leisure Self

2/10

Poor

27 Dec 2025

Sreenivasu

Room is not clean. Bed and blankets are dusty. Carpet and bathroom is not good

Leisure Family

8/10

Excellent

18 Dec 2025

Nicholas

Everything was gre

8/10

Excellent

14 Dec 2025

Lisa

Clean

Leisure Partner

2/10

Poor

13 Dec 2025

Adrian

Room was dirty and smelt really bad tub was peeling paint and neighbors were banging on the walls all hours of the night.

6/10

Pleasant

12 Dec 2025

John

Not at all

Leisure Self

8/10

Excellent

09 Dec 2025

michael

Perfect for the 4 of us and our cat. The full-size fridge is so nice and the staff were very nice and considerate. It was Thanksgiving and everything went well. will stay there again.

Leisure Pet

8/10

Excellent

07 Dec 2025

Brian

Great price, free parking, good location. A little bit too much traffic noise from the main boulevard but otherwise fine.

Business Self

10/10

Exceptional

02 Dec 2025

Alonzo

Great Customer Service

Self

10/10

Exceptional

30 Nov 2025

marsha

It was everything I needed and more

Self

2/10

Poor

30 Nov 2025

Danielle

They overbooked and our paid for room was unavailable when we arrived...the \"upgraded\" room included bugs, dirt and someone else's underwear. No thanks! Front desk staff was the only thing going for them.

Leisure Family

10/10

Exceptional

28 Nov 2025

Joan

Fit our needs.

8/10

Excellent

16 Nov 2025

D

It was fine

Leisure Self

6/10

Pleasant

15 Nov 2025

Jessica

I was give room 358… I had to scrub the shower because the walls were so dirty and grimy on top of that the shower was scorching hot! No cold water at all! Then I was moved to 357 and there was so much hair in the tub I had to scrub it down again.

Business_and_leisure Self

4/10

Poor

15 Nov 2025

Richard

Bugs

6/10

Pleasant

13 Nov 2025

John

Staff was nice

Self

2/10

Poor

08 Nov 2025

Attila

Room was dirty. No soap or shampoo. Everytime we requested for towels they made us trade our used ones. Toilet clogged. Stains on the carpet. Older heavy set white man behind the desk was EXTREMELY RUDE. Couldnt pay me to stay there again.

8/10

Excellent

03 Nov 2025

Lisa

We had to ask for toilet paper and there was no shampoo or other basic things, not even a coffee cup. No room service over 3 days stay. But staff was friendly and accommodating when we asked. Coffee and water were empty 2 of the 3 days we were there. But great staff. Room smelled of bleach and mildew.

Leisure

8/10

Excellent

03 Nov 2025

Ed

Nice

6/10

Pleasant

02 Nov 2025

Ricardo

Roman was in acceptable condition, not what I expected but it was good to spend the night.
Even though it is advertised as \"breakfast included\", they only provide coffee, oatmeal (that you need to prepare), granola bar and muffins.
Staff very nice

Leisure Partner

6/10

Pleasant

02 Nov 2025

Johnny

Bathtub was disgusting and overall the place was below average.

6/10

Pleasant

01 Nov 2025

Elizabeth

Very basic accommodations. The bed was like one from a fold out couch. Very uncomfortable. It was clean and the staff were very kind and helpful.

4/10

Poor

29 Oct 2025

Hugo

There is a road in front of the hotel. At 5AM/6Am when the cars comes from a near by light, the sound walks into the room. Besides this all is fine, is what you pay.

Business Self

4/10

Poor

28 Oct 2025

HILDA YELI RAMIREZ

The room smelled nasty. There were ants all over the bed and counter tops. Bed sheets were dirty. There was mold in the tub.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

VIR ANGELO

Nice and quiet.

Business_and_leisure Family

4/10

Poor

26 Oct 2025

Debbie

Stayed for the night after a medical procedure and everything was fine until you turn off the lights, that’s when the critters are out to play. I think I’d rather stay at a Motel 6. Roaches were crawling on the counters in our room.

8/10

Excellent

21 Oct 2025

Sikander

Nothing fancy. Good value for money. But not close to anything walkable.
Will definetely consider staying here again.

Leisure Family

4/10

Poor

20 Oct 2025

Mariela

Run down old and dirty. I don’t recommend this hotel.

2/10

Poor

19 Oct 2025

Mohammad

They had no shampoo, sheets had stains, couch had a big tear, rust around bath tub. Breakfast almost nothing available.

Leisure

2/10

Poor

14 Oct 2025

Luis

This is probably the worst place I have stayed. Terrible condition, dirty. DO NOT DO IT!

Business Self

4/10

Poor

12 Oct 2025

Diego

Room was dirty and the sink was not working and over flowing Sofa bed was horrible won’t recommend that place

Family

6/10

Pleasant

12 Oct 2025

Lucero

Not enough lighting, wanted to take a bath and no stopper available. No good channels on tv. Would probably not be staying at ine of these again.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Pablo

Nice clean hotel.

Leisure Family

8/10

Excellent

10 Oct 2025

Thu

The room was clean and I was there mainly for resting and sleeping and didn’t take advantage of the kitchen.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Maria

The room looked a bit old but was clean and had a little kitchen with a table and fridge, though they didn't provide bottle water (that would have been nice). The bathroom was clean too with plently of towels. And the bed was comfortable. The free breakfast needs more options like maybe sandwhiches. All said, I would recommend the hotel.

Business

6/10

Pleasant

06 Oct 2025

Sonja

Pae

Business Self

4/10

Poor

05 Oct 2025

John

The room was not clean and has insects. This was a “handicapped” room but just looked like a regular room. No rails or grab bars anywhere, not even the in the shower. There was mold in the bathroom. Needs painting and a thorough cleaning.
Plenty of free parking and a quiet property.

Leisure Family

4/10

Poor

04 Oct 2025

Steffi

To small, outdated, smelled musty and moist, bathroom could use a serious upgrade

Leisure Family

10/10

Exceptional

30 Sep 2025

mayden san

We stayed here for the 2nd time, staff are very nice and welcoming. The rooms are clean and quiet.

Leisure Family

10/10

Exceptional

28 Sep 2025

Steven

Hotel staff was nice. The rooms where clean and very comfortable

Leisure Family

6/10

Pleasant

27 Sep 2025

MARK

Refrigerator did not work, would not keep things cold.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Teryl

Adequate and clean, thin walls so street traffic if on street side, could use carpet cleanings, etc but does the job

10/10

Exceptional

26 Sep 2025

Ian

N/A

Leisure Self

10/10

Exceptional

26 Sep 2025

Aaron

no issues.

Business Self

2/10

Poor

24 Sep 2025

Rebecca

This place was distrusting a d had we removed the sherry's to make sure that a shirt or watch had not been lost in the bedding the first day. We would not have stayed here a night. The

Friends_and_family Family

4/10

Poor

23 Sep 2025

Fernando

Advertises breakfast. A granola bar and cup of coffee?

Business_and_leisure Family

6/10

Pleasant

22 Sep 2025

Kyong

Room was OK. The room had a musty smell and the carpets were stained but this seems standard for rooms at this price range.