Embassy Suites by Hilton San Diego La Joll

United States , San Diego - CA
LA JOLLA, 4550 La Jolla Village Drive
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100 reviews shown

4/10

Poor

18 Mar 2026

natasha

Our room was not clean. There were all of these hidden fees when we arrived. When I booked on Expedia it claimed all fees were included but when I arrived we were charged 45 dollars a day for parking and had to sounds minimum of 20 dollars a day at the hotel. This was not disclosed prior. I was over all very disappointed with our stay and will not return and don’t recommend the hotel.

Family_with_children

8/10

Excellent

16 Mar 2026

Todd

We got the Presidential Suite. It was perfect for our family. I think they could replace the pull out couch that looked like it was all worn out and dirty. The breakfast is always amazing and the staff was so kind and polite.

Family_with_children

2/10

Poor

16 Mar 2026

OLIVER

Although advertised as being nice, the rooms were awful. To say the furniture was tattered and dirty would be too nice. When I complained I was told all the rooms were like that and that they would renovate soon.

6/10

Pleasant

15 Mar 2026

Kelly

It was a decent place but the hidden fees are not worth it. We had to pay almost 150.00 extra for there parking garage to park there overnight and then a destination charge daily , so what can you do about it once your there you can’t so you just have to pay it . Overall it was ok next time I will look for something closer to the ocean and not have to pay all the extra fees

Family_with_children

2/10

Poor

14 Mar 2026

OLIVER

The properties photos depict something quite different from the reality of the suites condition. The living room furniture was dirty tattered and torn. This included all furniture. The bathroom floored were also unkept. Keeping this in mind , when we checked in we had to wait because although the room was allegedly cleaned it had to be inspected. When I complained about the room, they said they were aware of the condition and that all rooms were similar so there was nothing they can do. I have stayed any many Embassy Suites but this was extremely disappointing. It resembled more of what one might invusion being a room that rented by the hour

Family

4/10

Poor

11 Mar 2026

Tiffany

Stayed here after my wedding and The room had bed bugs wasn’t very clean and I’m pretty sure they all looked at me and my husband as if we didn’t belong there.

10/10

Exceptional

11 Mar 2026

Diouana

Enjoyed the indoor pool

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Vicki

Very clean property, nice location.
Breakfast was great.

Family_with_children

4/10

Poor

05 Mar 2026

Abdel

Breakfast is the best thing goi

10/10

Exceptional

02 Mar 2026

Irena

Clean, neat, everyone is so nice

8/10

Excellent

02 Mar 2026

Anays

Great for families with little kids

6/10

Pleasant

01 Mar 2026

Lisa

Room was very old looking, not enough lighting, every piece of furniture had rips and stains, the carpeting had stains.

Family

10/10

Exceptional

01 Mar 2026

Ery

Clean facility

Family

10/10

Exceptional

25 Feb 2026

amy

The room was clean but the shower curtain needed replaced as it was grungy and has black mildew on the bottom. Everything else was great!

Family_with_children

10/10

Exceptional

23 Feb 2026

Jelena

The hotel is beautiful and clean.

Family_with_children

10/10

Exceptional

22 Feb 2026

Amanda

Very clean, fantastic breakfast , FREE laundry facilities and extremely friendly staff! Koi pond was highlight for my daughter. Will definitely stay here again!!

4/10

Poor

22 Feb 2026

Patti

Room wasn’t cleaned properly: food in fridge, floor not vacuumed, remote didn’t work, furniture ripped and dated.

Disappointing.

6/10

Pleasant

21 Feb 2026

Rita

When we first got in the room there was a very strong scent of some stinky perfume. The bathroom wasn't the cleanest. Also bed sheets smelled clean but had black lint and none of our clothes were black. I would not recommend this Embassy Suites.

Family_with_children

10/10

Exceptional

21 Feb 2026

Joseph

Staff. Let us do an early check in, asked about our stay - and multiple staff members gave us travel recommendations. Would highly recommend this hotel for family.

Family_with_children

4/10

Poor

17 Feb 2026

Soseh

Room was dirty specially the bathroom floor. It was all hair. The receptionists on the front desk very rude. I thought it

2/10

Poor

17 Feb 2026

steve

Heavy dog presence at the hotel and in rooms. Lots of technical issues in the room and staff didn’t seem to be customer service oriented will never stay there again

Family_with_children

8/10

Excellent

17 Feb 2026

Samantha

Cleaning staff was extremely kind and considerate. Fun experience for kiddos t th

6/10

Pleasant

16 Feb 2026

Clara

Our check-in experience wasn’t very pleasant. The gentleman assisting us (Nick or Rick) wasn’t very friendly or welcoming. The room itself is in need of upgrades — especially considering the price we paid. Charging $42 for parking was also frustrating, particularly since we had difficulty even finding a spot. Overall, it didn’t meet our expectations and we wouldn’t choose to stay here again.

Leisure Family

4/10

Poor

16 Feb 2026

Emineh

The staff are very nice , not so much the manager, but that’s the only good thing I have to say
He seemed bothered if anyone called downstairs asking questions

It’s a very run down , old , dirty establishment
Motel 6 style
We had to stay here due to a function, not by choice

2/10

Poor

16 Feb 2026

Josefina

The bathroom had hair on the walls and floor and they had to send someone up to clean it. One of the room tvs didn’t work. The ice bucket was falling apart. I spent nearly $400!! This should NOT have happened. They wouldn’t give us any credit or ANYTHING

Leisure Partner

2/10

Poor

14 Feb 2026

Nubia

Terrible front office attendance
Room was filthy
Parking extremely expensive $42 per night

Business_and_leisure Family

10/10

Exceptional

13 Feb 2026

Miguel

Clean rooms great staff over all great

8/10

Excellent

12 Feb 2026

Mary Ann

Overall a nice facility with good amenities but also a property in major need of a remodel.

Leisure Family

8/10

Excellent

09 Feb 2026

Elizabeth

The room was spacious and clean, very nice hotel. Great atmosphere and everything is beautiful and clean.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Jinhee

Room decoration was old and damp shade is dirty and hair dryer was really old and generally room is old

Leisure Family_with_children

6/10

Pleasant

06 Feb 2026

Jose

The service at this property is excellent; the staff is consistently fast, professional, and kind. The rooms are notably spacious, clean, and comfortable, providing a good baseline for a stay.
However, the hardware does not match the software. The rooms and common areas are significantly outdated, giving the entire hotel a tired, old feel. The gym is very limited in equipment and options, and while the breakfast is slightly better than a standard hotel spread, it is only marginally so. It is a functional choice for comfort and service, but the facility is overdue for a renovation.

Business

6/10

Pleasant

03 Feb 2026

Mahendran

You could improve on breakfast. The breakfast is not so great. You could instruct the staff members to use a different cloth to wipe the tables out because it is stinking. The parking is insanely expensive $42 is too much for any parking. If you could improve on these things that would be great. The rooms are very good. It is quite. The services are very good. The whole staff members are excellent.

Leisure Self

8/10

Excellent

02 Feb 2026

Chad

Staff was great, no issues. Nice clean room and bed, shower had weird tiny tub. Parking is 47$ a night, pretty ridiculous. Next time I’d just park on the road outside the property. Not bad at all for the price per night though, would recommend.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Gina

Great included breakfast!

Leisure Pet

8/10

Excellent

27 Jan 2026

Myrna

adequate breakfast

10/10

Exceptional

25 Jan 2026

Demond

Staff

Leisure Partner

6/10

Pleasant

24 Jan 2026

Erin

Some of the furniture with fake leather was very weathered and peeling. Overall my experience was good, although the morning I was checking out I noticed two additional charges billed to my credit card on file. I went to the front desk to find out what they were for, was told they were just authorizations and would fall off in a couple days and was provided with a receipt that didn’t show the charges billed to my card. A couple days later, they posted to my credit card rather than falling off, so I called the property to follow up again. Was told the charges were for the water bottles they leave in the room ($13 water bottles 😳) and the guy said they had already been refunded and the refunds posting to my account will depend on my bank. Hopefully they’ll post in the next few days. Also, I didn’t touch the water bottles. Even though there was no signage to tell you the cost of the waters, I figured the hotel would charge me for them, so I never even touched them.

10/10

Exceptional

22 Jan 2026

Patricia

It was clean but fur in need of repair

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Brendan

10/10

Exceptional

19 Jan 2026

Beverly

They were all amazing

6/10

Pleasant

18 Jan 2026

Socorro

Very rude staff not helpful at all everyone look very unhappy to work there no smiley people at all or willing to help customers

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Theresa

Clean and spacious room. Great breakfast.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Xiayang

Yes

Business

10/10

Exceptional

17 Jan 2026

Patricia

Room was great n the bed was very comfortable, furniture was in need of repair or replacing but we had a fun stay

Friends_and_family Family

2/10

Poor

17 Jan 2026

Jennifer

Got bites from bed bugs. Plumbing also went out in the entire hotel on Christmas Eve and ee weren’t able to shower, brush teeth, flush toilets or use the pool

4/10

Poor

17 Jan 2026

Robert E

Rooms are extremely dated. Pleather coach was peeling all over it. Huge stain on the chair. I took Lucy and showed management but no meaningful apology. Was told the chair stain would be fixed by of day. That never happened the entire week I was there.

Business Self

10/10

Exceptional

17 Jan 2026

Samarth

Great experience. Wonderfull staff

Leisure Family

10/10

Exceptional

17 Jan 2026

Sarina

Everything good

8/10

Excellent

15 Jan 2026

Freda

The suite gave our family more space which is great, and there’s def a family vibe to the hotel. The kids loved the outward facing elevators and the feeding the koi fish.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Sandra

We loved the fact that the room is in the back so we can sleep wihth our dog with out him barking at the neighboors. We love the dreakfast, simple but good, and staff very helpful and nice.

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

rhonda

Room smelled very musty!!!!

10/10

Exceptional

14 Jan 2026

cynthia

Toaster oven was not working well. Staff outstanding

Self

10/10

Exceptional

14 Jan 2026

Osmin

The experience was great and the amenities were quite good. The room was spacious and clean. Id happily stay here again.

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Andre

The room was spacious but needs new furniture and upgrades seriously. While the breakfast was good and the staff was very helpful.

Business Family

6/10

Pleasant

11 Jan 2026

Rebekah

Bed was hard as a rock. Felt like i was sleeping on the floor. Pillows were thin and useless. When I first walked in to check in I was there waiting for help at the counter for 10 minutes before anyone even acknowledged me. Multiple people made eye contact and never even said anything. We ended up checking out early bc of these issues

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Marie

Great property!

Business

10/10

Exceptional

10 Jan 2026

Lexi

Nice in every way

Business

8/10

Excellent

09 Jan 2026

Keyona

I would say that the rooms need to be updated as the furniture is dated and peeling

Leisure Family

4/10

Poor

06 Jan 2026

Ariella

Checking in was smooth the front desk was quick and easy. Going to our room we looked around and found old food still in the fridge from the previous people in the room. The bed wasn’t the most comfortable or the pillows, definitely not the best sleep I’ve had. We noticed there were signs for snack machine and we searched the floor it was supposed to be on and it wasn’t there. There was only ice machines available but the signs seem to be outdated and incorrect. As we were going downstairs from the 12th floor to the 6th, the elevator got stuck and the emergency phone didn’t work as well. We told the front desk and all they had to say was that it wasn’t the first time that day it happened. I’m just a little disappointed in the quality we received for the money we paid.

Leisure Partner

8/10

Excellent

05 Jan 2026

Beth

Facilities a bit dated but clean. Daily cleaning service sometimes forgetful. Food mostly the same daily but large selection

4/10

Poor

05 Jan 2026

Emrullah

I booked this hotel through Expedia after applying filters for 2 Queen Beds, Free Parking, Free Breakfast, and other amenities. Based on those filters, this hotel appeared in the results, so I made the reservation. However, I was extremely shocked when I arrived.

The hotel charged $45 per night for parking, even though the listing showed free parking. They also told me they do not have Queen beds at all only standard-size beds, which were very small.

The room itself was not clean. The couches were torn, there was no hand-wash soap, and the AC/heater was not working. Even after they called a service engineer, the issue could not be fixed. The engineer told us the room had a compressor problem, and he wasn’t sure why the room was even being used.

6/10

Pleasant

05 Jan 2026

Mary

Customer service confirmed that this location offers double queen beds, which is what I paid for. Upon arrival, the room only had full-size beds. This information was inaccurate and misleading.

Friends_and_family Family

4/10

Poor

04 Jan 2026

Vinicio

Room, is to old, need renewal. Buffet was not good

Leisure Family

8/10

Excellent

04 Jan 2026

Jia

The location is good, the facility and amenities are old

6/10

Pleasant

04 Jan 2026

Ruth

Furniture dated. Chairs peeling. Popcorn ceilings in 2025. White microwave and refrigerator. Lastly, I called to have my tub cleaned and they never came. Only 2 oulets worked to charge our phones. Outlets loose.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Edward

Friendly staff. Great breakfast

Leisure Family

10/10

Exceptional

03 Jan 2026

Fernando

Breakfast was great and afternoon happy hours was a plus.
The indoor pool was a great value in the rainy days we were visiting SD.

Leisure Family_with_children

2/10

Poor

03 Jan 2026

Rami El

Very poor hotel and service

6/10

Pleasant

02 Jan 2026

pureza

room is outdated and their sheets are dirty with stains on it.

Leisure Family

8/10

Excellent

02 Jan 2026

Gustavo

Good hotel in general, but some areas should be renewed (old carpet, bed-sofa falling apart, and bathroom design).

Great customer service and food. During our stay our bathroom sink clogged, we didn’t not have towels, but the hotel’s personnel took care of it pretty quickly.

Leisure Family

6/10

Pleasant

01 Jan 2026

Carla

Room smelled stale, furniture was old and ripped. Everything is dated and very worn .

Family

10/10

Exceptional

30 Dec 2025

Alejandro

Awesome

6/10

Pleasant

30 Dec 2025

CHIAYU

Found a roach crawling in the room. The staff was responsive and upgraded the room. However, the bathroom in the new room had a strong sewage odor. The pool offered no towels in the evening when it was still busy with many guests. The breakfast line so long and the option was limited.

Leisure Family

8/10

Excellent

29 Dec 2025

Jessica

Kids love the indoor pool and koi fish. Breakfast is awesome

Leisure Family

10/10

Exceptional

27 Dec 2025

Barney

Great staff. Great room. Great location

Leisure Family_with_children

4/10

Poor

27 Dec 2025

Justin

The hotel was over crowded, too many people at a chaotic free breakfast with bad food and messy set up. Elevators take forever and overall too busy.

10/10

Exceptional

27 Dec 2025

Maria Jose

Fine

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Kalyan

Nice experience! Breakfast was really good,

6/10

Pleasant

26 Dec 2025

michael

The furniture is in poor condition- torn and tattered- below what I expect at embassy suites and for that price
Worse than college dorm room condition

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Maylene

Check in ftont desk needs to smile more. I know its christmas and she she's working. No acknowledgement of my presence.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Perry

First Embassy I’ve been at where the bacon wasn’t on the buffet. You have to stand in line to get bacon. Very annoying.

6/10

Pleasant

25 Dec 2025

Mai

Water went out and I was notified when my room was ready when I checked in even though the concierge said she would notify me when my room was ready. Otherwise everything else was great.

10/10

Exceptional

24 Dec 2025

Maureen

Really enjoyed the included breakfast and complimentary happy hour. Rooms were clean. Staff was very nice.

Leisure Family

2/10

Poor

23 Dec 2025

wan c

Dirty room

10/10

Exceptional

23 Dec 2025

Russ

This place is amazing.. Worth every penny.. Loved everything about it.. Parking charge was the only negative at $42 and would stop me from coming back..

Leisure Family

8/10

Excellent

22 Dec 2025

Christian F

The hotel is vet nice, the room needs some updating

Family

8/10

Excellent

20 Dec 2025

gabe

There is a large group of students staying at the hotel that were quite disruptive, and the staff could not control them. Just their loud boisterous conduct was unbecoming of a embassy suite hotel

Business

10/10

Exceptional

19 Dec 2025

Daniel

Happy hour was a great perk

Business

10/10

Exceptional

15 Dec 2025

Marianela

Clean room. Good customer service

10/10

Exceptional

13 Dec 2025

Mylene

The staff were amazing.

8/10

Excellent

09 Dec 2025

Karen

clean

10/10

Exceptional

08 Dec 2025

katherine

I stayed here every time we would come down here when I was younger on family trips. Now I’m back years later with my boyfriend everything was Perfect and great service all around

Partner

10/10

Exceptional

08 Dec 2025

Bertha

All the above.
Updated furniture or upholstery is needed

Business Family

10/10

Exceptional

07 Dec 2025

Cris

Good hot food!!

Leisure Family

10/10

Exceptional

03 Dec 2025

Jan

Easy check-in and great location for my business. Breakfast was solid and included - always a plus when you're travelling!

Business

8/10

Excellent

03 Dec 2025

Bumjun

I got there around 9:30am and asked for early check in but there was no room ready yet. The lobby lady said she would give me a call or messege when it is ready, but she never did, and when I just came back to hotel to check the room availabily at 3pm, the room was already ready. Besides that, everything else was nice, especially the location which was near by UCSD and the shopping center.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Kevin

Nice quiet

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Michele

Comfortable large room ( king suite with queen Murphy bed)
Happy hour -2 free drinks- and breakfast are always great perks