Name: Embassy Suites by Hilton San Diego La Joll
Address: 4550 La Jolla Village Drive, La Jolla, 92122, US

10/10

Exceptional

06 Aug 2026

Waleed

Staff very friendly and helpful. The property very nice. The location is wow

10/10

Exceptional

05 Aug 2026

Aleshia

I thought the room was amazing, There is a living room separate from the bedroom, with the bathroom on the living room side. I heard a bit of road noise, but nothing from the hotel. The breakfast was great, but make sure to tip if you get a omelette made! The hotel is across from the mall, close to UCSD and close enough to downtown La Jolla.

6/10

Pleasant

05 Aug 2026

Patricio

Ask them to move me from elevator exit. No one did nothing I was there for four knights

6/10

Pleasant

04 Aug 2026

Ingrid

The waiter (Shawn) at the restaurant was rude, unorganized, all of the place and unprofessional. I was not treated well at all.

10/10

Exceptional

04 Aug 2026

Joanne

Loved that there was separation between the living room and bedroom. Very clean, great breakfast. Free drinks during happy hour for hotel guests. Beautiful koi pond in lobby. Would stay again!

2/10

Poor

01 Aug 2026

Crystal

Where do I start, this stay was terrible from the start at pre-check in to actual check in apparently the system was down which made the process worse. Also the beds in my room had blood stains on the sheets. BLOOD STAINS! the next morning for breakfast there was roaches crawling around on the walls. This was the worst experience I’ve ever gone through at a hotel. I paid $550 plus! I also had to pay for parking it’s not worth it

10/10

Exceptional

01 Aug 2026

Neal

Decent, clean, well-maintained, well-located property

8/10

Excellent

30 Jul 2026

Angela

Hotel is old but well-maintained. Great location if you have a car. you can walk to the mall for shopping and restaurants!

Breakfast included and happy hour for free drinks from 5-6:30pm was bonus.

I wish the pool and jacuzzi were clean.

8/10

Excellent

30 Jul 2026

Tamisha

Clean room, good breakfast and friendly staff

10/10

Exceptional

29 Jul 2026

Felicia

Great customer service and good breakfast.

6/10

Pleasant

29 Jul 2026

Helen

Since only 1 universal charger, its really hard to charge my car

6/10

Pleasant

29 Jul 2026

Monika

Looks nice and most stuff members were helpful. However the rooms are not insulated. You can hear people next to you and above you! We had I guests above us and they were very loud, kids jumping-yelling. Even after midnight, I wasn’t able to sleep well. Exhausted!!
Breakfast was ok, but to be able to get quick coffee and toast.
Bathrooms need some updating, our shower was leaking. Just old. I mean if we’re paying almost $500 to $600 over the weekend stay, rooms should be in mint condition.

8/10

Excellent

28 Jul 2026

AfmZakaria

NA

8/10

Excellent

28 Jul 2026

Fernando H

The hotel is old you can tell but its ok, beware they charge $20/night as “destination fee” to be used in food or beverages. If you want to park the only option is a 3 story garage they charge around $50/night and there is no elevator. Breakfast is included.

10/10

Exceptional

27 Jul 2026

Issac

Everything

10/10

Exceptional

27 Jul 2026

Mike

Staff was friendly and professional. Older facility, worn chairs in the suites, older bathrooms. Somethings that caught me by surprise was a 50 dollar per night parking. Which was waved because of a fun game at check- in with prizes in a gum ball machine.

10/10

Exceptional

27 Jul 2026

Kristine

Clean room, breakfast was great, and I love the separate room suites.

2/10

Poor

27 Jul 2026

Andy

Worn rooms, all furniture ripped and coming apart, worn out, awful bedding that's never been replaced.

2/10

Poor

25 Jul 2026

Tony

Absolutely worst hotel that I’ve recently stayed at. Nothing works here. Key card for hotel parking was unable to work during my entire stay. Had to press help button on the box and no one would answer. Changed key card and reactive 3 times still doesn’t work. Brought up the issue to the staff at the front desk and they said it was a common issue. Guest services were not interested to help AT ALL. Parking garage itself is horrible. One way in and one way out. Only 4 spots for EV charging.

Details about the room:
- couch has been ran through and definitely needs to be replaced.
- bathroom sink has a hairline crack and leaks every time it’s used
- refrigerator was weak and seems like it wasn’t even on

4/10

Poor

24 Jul 2026

Melissa

The shower took an hour to get warm water, the room was dusty leather seat was dirty the rug was a bit dirty and once asked to check out a staff told me something differently than another

10/10

Exceptional

23 Jul 2026

Joyce

The staff are wonderful, room clean and the bed so comfortable, the breakfast and coffee so enjoyable.

Many thanks.

10/10

Exceptional

22 Jul 2026

Elizabeth

At check in there was an issue with finding my reservation and after waiting 20 minutes the supervisor assisted me and upgraded me to a Presidential Suite, which was amazing. Appreciated that as I had my family of 6. Overall, the staff was friendly, the bar/restaurant was a vibe, the hotel was beautiful and the pool was clean. I would definitely come again and refer this hotel to my family and friends.

2/10

Poor

21 Jul 2026

Mario

Rooms are outdated, clean and staff kept the room clean. Got charged a $20 reserve fee each day we stayed as well as $47 parking. $20 mandatory fee can be applied to drinks, but they fail to mention that it is a use it or loose it situation. Breakfast was good, but weekends are crazy. Omelet station was great. I’ve stayed in the Embassy Suits before and have never had the additional charges. Won’t be coming back to this location.

Family

2/10

Poor

20 Jul 2026

Camey

1st you offer no military discount being in a military town! We were here for a funeral and we had lost 2 of our family members you offered nothing, 2nd too many people, when arriving I was told they did not have my room and tried to put in something smaller when there 4 of us! Which I had reserved over a month ago! 3rd the rooms need a makeover carpet not good chairs falling apart only one luggage rack not enough trash cans didn't refill the coffee or tea after the first day! The refrigerator is out of date froze the food we had in there! 4th running out of food at breakfast hard to find seating buffet food was cold everything was running out short staff on weekends should be more than one cook, more handicap parking the parking sucked and I was never told there was an extra charge for parking! We will never come there again! I paid a lot of money to stay there where I had many choices but I have stayed at a embassy suite before and was very disappointed with your hotel I was so looking forward to staying there from my past experiences with embassy suite! But not any more! So disappointed!!!

Family

10/10

Exceptional

20 Jul 2026

Garrett

Loved the complimentary drinks

Family_with_children

6/10

Pleasant

20 Jul 2026

Elizabeth

The receptionist doesn’t tell you how much you spend on the mini bar with the $20 “credit”. The two complimentary drinks are only 5-6:30. Doesn’t give you time to fully settle before that concludes.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Melissa

The staff was great, the room was fairly clean. It is an old building so the water pressure is not great and the bathroom is outdated. We are given credit for use at the gift shop daily and they had complimentary drinks that were nice. There is complimentary breakfast but had a long line to get food, once we got to the food there was almost nothing left (this was a Saturday morning) - for the rate we paid per night, this needs to be dealt with.

Partner

10/10

Exceptional

20 Jul 2026

Janis

The breakfast looked good but there were so many people we chose the hot trays and they was no different then we’ve had other places. The staff was doing the best they could.

Partner

8/10

Excellent

20 Jul 2026

Issam

They tried to charge me $46 a day for parking at the hotel!!!

10/10

Exceptional

19 Jul 2026

Emmanuel

Nice area

Partner

10/10

Exceptional

19 Jul 2026

Elizabeth

All the staff was helpful, the property was pretty and clean, and the room was great. Parking garage was the only down side. Super tiny and tight. And the gate coming in or getting out was not recognizing our room key. So there were some delays trying to get out of it. But, other than that, it was great.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Rita

Hotel was good from checkin, breakfast and service. Breakfast options were good. Only thing could get better is parking entry and cost is high.

Family_with_children

8/10

Excellent

17 Jul 2026

Adam

Well to do hotel with free breakfast, helpful staff, and I loved the indoor pool

Friends

10/10

Exceptional

17 Jul 2026

Socorro

I loved it! Only thing was the front desk lady put my room on wrong side of hotel after I told her where I wanted to be. I didn't want to bother for her to change it once I got to the room.

Family_with_children

10/10

Exceptional

17 Jul 2026

NANCY

Overall was a clean great stay, breakfast was a little overwhelming, crowded but fair overall.

Family_with_children

10/10

Exceptional

15 Jul 2026

Michelle

We stay here once a year when we are in the area and you will not find a better hotel for the price. We love the suite-style rooms, which are perfect for our family of 4 and our dog. Everyone is very friendly. The made-to-order omelette bar is great for breakfast. The rooms are also very clean. There is also a shopping center with dining options within walking distance.

Family_with_children

8/10

Excellent

14 Jul 2026

Thomas J

Room was awesome. We had a suite with a Murphy bed in the living room and it was very comfortable. First day the buffet was a disaster. It was a Saturday but the omelette line was a mile long and all of the buffet food was out of stock. We ended up leaving and going to buy breakfast instead. They only supplied three washcloths in our room and three towels so we had to ask for more. The fees are what were really frustrating. $20 a day plus $50 for parking. So basically $70 a day on top of the room rate. The parking was frustrating as our key never worked to open up the garage lever. The $20 is mandatory and you can use it for snacks, rentals or restaurant but it still is annoying. Plus I think they charged us for two extra days. This extra charge makes the bill complicated if you use it for snacks and rentals. Just simplify and charge a higher nightly rate that includes parking. Overall I probably would stay there again for convenience and the room was great for a family and allowed for privacy. Also the vent to the air conditioner was really gross and dirty.

2/10

Poor

13 Jul 2026

Daniel

The hotel was almost 2 hours late for checking in. Were dismissive to customer concerns regarding the delayed check in and gave no information explaining it. Staff were not helpful and ignored calls to the front desk, the room was run down with a dirty bathtub, leather peeling off the couch, and a hole in the ceiling.

Family_with_children

10/10

Exceptional

12 Jul 2026

Pamela

This property is in good location. Staff is great. It’s clean. The free breakfast is great . Even had complementary cocktails at the bar . Yes I would recommend

Family

10/10

Exceptional

12 Jul 2026

Tania

I am usually very hard on hotels and very picky on where I stay. Can I just start by saying how nice and helpful the staff was PJ and the young lady that was there for the morning I think amber but not sure shift were so awesome! I was able to check in early which was amazing since baby was so tired and ready to nap. They were very informative with all the perks and I do about hotel, I am usually very much I need to know all and thankfully with them I didn’t even had to ask 10/10 customer service!
Room was clean spacious very well suited for 4 adults and 2 children, free breakfast with free make your own omelet bar, little snacks and drinks for dinner time, location is near a mall walking distance. Just perfect stay for a family vacation. All staff was just so friendly and helpful will definitely stay again!

Family_with_children

2/10

Poor

12 Jul 2026

Harry

The rooms are very old. Not worth the price.

8/10

Excellent

12 Jul 2026

Jessica

The hotel is my go to every time I go to San Diego and I would say the one thing I really noticed was the breakfast was always cold and the French toast was pain toast. Everything else was good

Business Family

10/10

Exceptional

12 Jul 2026

Afan

Housekeeping was the only complaint the employee didn’t seem like she wanted to do her job.

Family_with_children

4/10

Poor

12 Jul 2026

Erzsebet

Someone entered our room while we were out, and they left their food tray with left overs on our table. I reported it, they investigated the door entrance with some device. They were unable to answer what happened. Every staff I asked referred to the fact that this or that person was or is out, and the email report must have gone to someone, so they could not conclude for us what happened. I felt unsafe, as they talked between each other how the keys need to be locked after check out, or checking if guests tell the right room number, etc...they were confused.
The furniture at the property is very run down in the rooms. Other guests were asking us if our chairs are peeling as well. We did not really sit on them, were really disgusting.

10/10

Exceptional

09 Jul 2026

Edgar

Everyone was great to us. from the front desk staff, phone operators, to the cleaning crew, and the breakfast cooks. We had a great time!!! Very upscale and Breakfast was a plus!!!

Family_with_children

8/10

Excellent

09 Jul 2026

Felicita

Public spaces are beautiful; koi “river” circulates through lobby. But since all 12 floors of guest rooms face into central atrium/ dining area & walls are kind of thin, it got pretty noisy. Also, I’ve stayed several times & cleanliness of carpet was highly variable. Great breakfast buffet

Self

10/10

Exceptional

08 Jul 2026

Adam

We love staying at Embassy Suites. It would be nice if the beds were queen-size instead of double, but our family of 6 managed. Check-in was easy, the room was spacious, and the temperature was great. The TVs were also really nice. Our favorite part of staying here is the breakfast and getting those amazing omelets. Breakfast was incredibly busy, and we had to wait 10-20 minutes to get an omelet. The food options are great, and my kids loved the hot chocolate machine. We would happily stay here again in the future.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Ankit

If you want to count the number of facilities, this hotel has everything, hot tub, swimming pool, free breakfast, complimentary drinks, location, price etc. The front desk is courteous.
For me, the downside was management, the breakfast on Saturday morning was like a huge line on apple new phone launch, they were not filling up the empty items fast enough. When we asked for 2 extra towels, they never arrived and I had to walk to cleaning staff to get them. When I got utensils from restaurant, those had food stuck to them (on clean dishes). Pool always ran out of towels.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Amanda

The rooms are huge, love that it has a fridge and microwave extra living room is nice enjoyed the huge shower. Downside breakfast was ok.

Partner

2/10

Poor

07 Jul 2026

Shaima

Unexpected charges were posted to our account after checking out without notifying us

Family_with_children

10/10

Exceptional

06 Jul 2026

Warren

Enjoyed our stay

Friends

10/10

Exceptional

06 Jul 2026

Edison

Nice staff, very clean overall a Great experience.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Yousef

I had a noise issue from next room. It was handled very efficiently and professionally. Thanks to the general manager Mr. Tim and the assistant manager Ms. Monica.

Family_with_children

6/10

Pleasant

06 Jul 2026

Jagjit

Room was good, breakfast was awesome along with evening drinks.

Family_with_children

2/10

Poor

05 Jul 2026

Jessica

Yes Breakfast was good

Family

4/10

Poor

05 Jul 2026

Zeena

We would not agree that this is a 4 star hotel. The hotel is very outdated and old and really has a dirty feeling unfortunately. The room itself seemed semi clean but the bathroom and living room space in the suite were dirty. We asked for an infant crib and it was so filthy that we had to wipe it down and disinfect it ourselves before putting our baby in. Many of the reviews raved about the breakfast buffet but we did not enjoy the breakfast at all, we found a hair in the food and the lines to get freshly made eggs were always so long and really not worth the wait. The coffee at the breakfast was really the only thing we ended up having every day and ditched the buffet and went out instead.
Receptionist were not that kind, at least in our experience and always seemed rushed to even bother. We were not very happy about our stay and did not enjoy the hotel whatsoever. I think the only plus was having the extra room with a door if you have children or babies and the coffee at breakfast. Other than that, we were very disappointed.

Family_with_children

10/10

Exceptional

03 Jul 2026

Felicita

Spacious suites, lots of breakfast options. But can be noisy (all rooms open to central atrium & sound carries; lots of kids during summer break). Parking expensive but free EV charging

Self

8/10

Excellent

03 Jul 2026

Brandy

Fees for everything, that weren’t mentioned until you got there. Other than that, and the long breakfast line, everything was great. Very quiet, great location and beautiful property.

Self

10/10

Exceptional

02 Jul 2026

Julie

Great location and loved being so close to the mall

Family_with_children

6/10

Pleasant

02 Jul 2026

Andrew

I wouldn't say the staff was too enthusiastic, in fact I'd say some seemed like they didn't want to be there, maybe they're too lean on staff? Also, our room wasn't supplied well with toiletries and other typical things, extra blankets, etc. There seemed to be a regional kids soccer tournament close by as well as world cup happening, so maybe they were just stressed by that.

Also the water to the whole hotel was shut off for a while mid-morning per an emergency, so that was a small uh-oh moment, but it ended up not being too long so it wasn't too big an impact.

It would be great if you could get coffee anytime downstairs.

Otherwise, area is nice, lots of dining options, easy to get to places, self Parking is a expensive and the lot is kind of odd, especially if you ave a larger car/vehicle.

Family_with_children

8/10

Excellent

01 Jul 2026

Ma Dolores

Waited for the room to be ready in a good 2 hrs . Got innthe hote 3:50 pm n got our room around 6ish pm

6/10

Pleasant

30 Jun 2026

Kim

This property really showed its age, checkin was not easy, our room wasn't ready at the 4:00 check-in time. we had to wait, which was very disappointing when you been traveling. property was across the street from a mall that had a lot of dinning options that was good, because the PF Changs that is located next door was not good. Once we finally was check-in room really showed its age, meaning the pull out sofa bed well lets just say it had a sag and squeeked. But we were there for college tour. would I stay here again, most likely not. Oh the breakfast included was decent, it gets busy and guest really do take this opportunity of this.

Family

6/10

Pleasant

29 Jun 2026

Matthew

Meh. This hotel is only OK.

Management allows/encourages sales staff to aggressively sell timeshares during breakfast and happy hour. It made me upset with how pushy they were.

My room was a little shabby and rundown. The finish was peeling off the fake leather couch and there was a water leak in some room on the floor below mine that required 3 maintenance men to enter my room early in the morning. Also, the AC was loud at night and the hot tub was rarely hot and very foamy. I'm glad we didn't get sick for trying to use it.

The breakfast and happy hour are fine, but the lack of new options makes the whole thing unappetizing at the end of a week's stay. The staff closed down several sections of the main reception area for events that were happening in their ballroom during the day which made seating scarce. I had to circle with my food and family, waiting for someone to give up their seat.

The parking fee is outrageous, so we decided to find street parking and walk to the hotel each night.

You can probably do better trying somewhere else.

Family_with_children

4/10

Poor

29 Jun 2026

talayeh

There was a $46 parking charge that they added when we got there. There was a $20 destination charge. I guess it was another way to add another extra charge. It is one thing if they say it upfront but adding it when we got there was not appreciated.
The place was decent. The room was ready a bit after we got there, but the staff did not send the message to notify us. This was after I told them can you let us know when the room gets ready.

Partner

8/10

Excellent

28 Jun 2026

Leela

Happy hours drinks
Included hot breakfast
Large room

Friends_and_family Family

4/10

Poor

28 Jun 2026

Frank

Too noise. Too crowded. Not enough tables to sit during breakfast. Hallways dirty. Not staying there again.

Partner

10/10

Exceptional

25 Jun 2026

Maggy

I love this hotel
Excellent services
Delish breakfast
Big suites and very comfortable

6/10

Pleasant

24 Jun 2026

Francis

The parking was extra and cost almost as much per day as the rental car. The room came with included amenities, but only if you reminded the staff every day.

10/10

Exceptional

23 Jun 2026

jodi

The daily breakfast buffet was wonderful

Self

8/10

Excellent

22 Jun 2026

Isabel

Excellent service overall. Great perks for staying just 1 night. The only downside was the jacuzzi was lukewarm and not as hot as it should have been. Other than that we would definitely stay there again!

Family_with_children

2/10

Poor

22 Jun 2026

Jean

We had three rooms at different stories at the hotel and all of them had furniture where the arms were torn and scratched and worn. We were in town for my nephew's college graduation and his furniture was in much better condition than the furniture in our rooms. All three of us were given different excuses as to why the furniture was in this condition. This is definitely not a Hilton Quality Property but they sure had no problems charging us Hilton prices

Family

8/10

Excellent

22 Jun 2026

Jaswinder

Good place to stay

6/10

Pleasant

22 Jun 2026

Gail

For the price ($500+ one night and $350+ the second night), I expected more recently remodeled bathrooms and more comfortable beds. Check-in was easy. Located across the road from UTC mall, so there were lots of places to eat within a couple of blocks. We had rooms with Murphy beds. My 10-year-old granddaughter said it was like sleeping on a rock and crawled in bed with me.

Not a bad hotel—just okay.

Family_with_children

10/10

Exceptional

19 Jun 2026

yesenia

Staff was kind and customer service was pleasant and quick.
Shower was a bit outdated.

8/10

Excellent

19 Jun 2026

Jason

It was a nice hotel with a fairly nice room. The staff was fine, a bit rude but fine. Wasn’t expecting to pay $46 to park per night. That was a fun surprise when we got there.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Brian

I liked it was close to Scripps Hospital. Didn’t like the rooms. Out dated and made you feel like you were staying on a shelf. Will not book again.

Self

10/10

Exceptional

16 Jun 2026

Zheng

Breakfast is great

Family

10/10

Exceptional

14 Jun 2026

Kali

We enjoyed our stay here. We usually have complaints about hotels but I don't think we have a single one. Our kids loved the koi pond and feeding the fish in the mornings. The food was good and staff was friendly. Everything was clean. We enjoyed the cocktail hour. We did order from the restaurant one night and while the food was good, it was $30 for a very tiny portion of meat and some polenta. That was disappointing. The pool and hot tub were great and overall it was a very nice experience.

Family_with_children

10/10

Exceptional

13 Jun 2026

Felicita

Gret buffet breakfast. Paid parking but free EV charging

Self

8/10

Excellent

11 Jun 2026

rhene

It’s time to update the sofas as they’re worn out

Partner

2/10

Poor

11 Jun 2026

LU

Was a great place to stay, but this time the room is not cleaned

Family

6/10

Pleasant

11 Jun 2026

Derald

Our room has cockroach. Also, making sure your bed is queen or full size before you book. I made a reservation with \"multiple beds\" room, and assumed it's all queen beds. End up was full beds(double). Also, all suite rooms style has a queen sofa bed. You just need to look for the type of main room.

Family

10/10

Exceptional

09 Jun 2026

Dennis

very nice would highly recommend

4/10

Poor

06 Jun 2026

Brenda

Included breakfast was not good, furniture is not as in the pictures, theyre old and really beat up, shower curtain was extremely dirty, shower tub was basically black from use and dirt.. not a great experience.

Partner

10/10

Exceptional

06 Jun 2026

Michele

Clean quiet room

Business

8/10

Excellent

06 Jun 2026

Kevin

Thought the place was very nice, the rooms clean, but a little dated as mentioned in other reviews. The free breakfast was great and they have a happy hour that I think people like a lot. Cost of parking is $46 a day. There is a resort fee of $20 dollars a day and some taxes which aren't figured in with your stay if booking through Expedia, but this can be offset by a daily $20 allowance which can be used for gift shop items and toward a drink tab and meals (be sure to check your bill though --we were billed for these after first day and had to go back and address by phone when we got our invoices with breakdowns two days after our stay (not available at early morning checkout) and had to request three times.
Otherwise, had a nice stay in hotel and the area.

Family

2/10

Poor

06 Jun 2026

marianna

This hotel was the worst nightmare ever. The minute you walk in there all rude and treating you awful. Pool side was out of control. Since my arrival I called from desk to advise the shower wasn't working. They never fixed it nor switched me to a different room with a working shower. Operator decided not to answer my calls therefore I went to front desk 5 times to check status on if the bathroom was ever going to work. I wasn't able to shower nor get a.c to work. Furniture is old and full of fleas and carpet bad smell.

Family_with_children

8/10

Excellent

05 Jun 2026

Ria

Parking was hard, too tight for big vehicles like vans. Not enough carts to use for luggage. Breakfast was 8/10.

Business

10/10

Exceptional

03 Jun 2026

Carmen

Great location and very comfortable and spacious hotel room

Family

10/10

Exceptional

02 Jun 2026

Joseph

Happy Hour was especially excellent

Friends

4/10

Poor

01 Jun 2026

Kaylah

We had multiple complaints from the bathroom ceiling leaking to the staff not responding to requests to clean the room. Staff should be more responsive and attentive to its customers

Family_with_children

8/10

Excellent

01 Jun 2026

George

Location is convenient

6/10

Pleasant

31 May 2026

Erick

The furniture in the room was worn down the $46 for parking after you already paid for room is crazy … guest should get free parking with room key in my opinion … also while using the pool there where no towels available for guests for a good while overall it was ok the service in the front desk was good made check in and out a breeze

Family_with_children

10/10

Exceptional

31 May 2026

ASHTON

Room big and beautiful and very good breakfast

Partner

10/10

Exceptional

31 May 2026

Kawaljit

Stayed here for one night with our dogs, the room was very spacious and clean, very easy to go outside to a grassy area next to the hotel for the dogs to use the bathroom. Very clean and easy check in/out process. We'd stay again.

8/10

Excellent

29 May 2026

israel

Staff was really nice. Super helpful and welcoming

6/10

Pleasant

28 May 2026

Mary

The manager was rude, they did nkt check me in when I arrived and I had been waiting for a text that my room is ready, my kids were getting tired a fussy.
By 4pm we were leaving to get something to eat, when I noticed people are getting their rooms.
When I went to ask about our room, they were checking me in all over again and they did not apologize for the mistake trying to justify the previous employee
The manager was so rude which I am not used to from Hilton, he went to say that he went to look for me by the pool area which is an indoor pool and I was there for 2 hours, and he never showed up.
When I sent a complaint all I received was a snack tray no one called to acknowledge the situation and how the manager handled it.
I have been going there yearly for 3 years.
I think its time to change.

Family_with_children

2/10

Poor

28 May 2026

Jennifer

The first room we got to was disgusting. The carpet was filthy. I took photos. I didn't wanna put my bags down so they switched us to another room saying it was an upgrade because it had a Keurig. I would never stay in this hotel if you paid me again, there was black hair on the bathroom and we're all blonde. The outside of the carpet was disgusting of the room. The room felt so dirty housekeeping was mean and there was no hot water will never return.

Friends

8/10

Excellent

28 May 2026

Zain

Breakfast

4/10

Poor

25 May 2026

Paul

Proximity to Westfield is it’s only redeeming feature

Family_with_children