Embassy Suites by Hilton San Diego La Joll

United States , San Diego - CA
LA JOLLA, 4550 La Jolla Village Drive
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100 reviews shown

6/10

Pleasant

22 Jun 2026

Gail

For the price ($500+ one night and $350+ the second night), I expected more recently remodeled bathrooms and more comfortable beds. Check-in was easy. Located across the road from UTC mall, so there were lots of places to eat within a couple of blocks. We had rooms with Murphy beds. My 10-year-old granddaughter said it was like sleeping on a rock and crawled in bed with me.

Not a bad hotel—just okay.

Family_with_children

10/10

Exceptional

19 Jun 2026

yesenia

Staff was kind and customer service was pleasant and quick.
Shower was a bit outdated.

8/10

Excellent

19 Jun 2026

Jason

It was a nice hotel with a fairly nice room. The staff was fine, a bit rude but fine. Wasn’t expecting to pay $46 to park per night. That was a fun surprise when we got there.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Brian

I liked it was close to Scripps Hospital. Didn’t like the rooms. Out dated and made you feel like you were staying on a shelf. Will not book again.

Self

10/10

Exceptional

16 Jun 2026

Zheng

Breakfast is great

Family

10/10

Exceptional

14 Jun 2026

Kali

We enjoyed our stay here. We usually have complaints about hotels but I don't think we have a single one. Our kids loved the koi pond and feeding the fish in the mornings. The food was good and staff was friendly. Everything was clean. We enjoyed the cocktail hour. We did order from the restaurant one night and while the food was good, it was $30 for a very tiny portion of meat and some polenta. That was disappointing. The pool and hot tub were great and overall it was a very nice experience.

Family_with_children

10/10

Exceptional

13 Jun 2026

Felicita

Gret buffet breakfast. Paid parking but free EV charging

Self

8/10

Excellent

11 Jun 2026

rhene

It’s time to update the sofas as they’re worn out

Partner

2/10

Poor

11 Jun 2026

Was a great place to stay, but this time the room is not cleaned

Family

6/10

Pleasant

11 Jun 2026

Derald

Our room has cockroach. Also, making sure your bed is queen or full size before you book. I made a reservation with \"multiple beds\" room, and assumed it's all queen beds. End up was full beds(double). Also, all suite rooms style has a queen sofa bed. You just need to look for the type of main room.

Family

10/10

Exceptional

09 Jun 2026

Dennis

very nice would highly recommend

4/10

Poor

06 Jun 2026

Brenda

Included breakfast was not good, furniture is not as in the pictures, theyre old and really beat up, shower curtain was extremely dirty, shower tub was basically black from use and dirt.. not a great experience.

Partner

10/10

Exceptional

06 Jun 2026

Michele

Clean quiet room

Business

8/10

Excellent

06 Jun 2026

Kevin

Thought the place was very nice, the rooms clean, but a little dated as mentioned in other reviews. The free breakfast was great and they have a happy hour that I think people like a lot. Cost of parking is $46 a day. There is a resort fee of $20 dollars a day and some taxes which aren't figured in with your stay if booking through Expedia, but this can be offset by a daily $20 allowance which can be used for gift shop items and toward a drink tab and meals (be sure to check your bill though --we were billed for these after first day and had to go back and address by phone when we got our invoices with breakdowns two days after our stay (not available at early morning checkout) and had to request three times.
Otherwise, had a nice stay in hotel and the area.

Family

2/10

Poor

06 Jun 2026

marianna

This hotel was the worst nightmare ever. The minute you walk in there all rude and treating you awful. Pool side was out of control. Since my arrival I called from desk to advise the shower wasn't working. They never fixed it nor switched me to a different room with a working shower. Operator decided not to answer my calls therefore I went to front desk 5 times to check status on if the bathroom was ever going to work. I wasn't able to shower nor get a.c to work. Furniture is old and full of fleas and carpet bad smell.

Family_with_children

8/10

Excellent

05 Jun 2026

Ria

Parking was hard, too tight for big vehicles like vans. Not enough carts to use for luggage. Breakfast was 8/10.

Business

10/10

Exceptional

03 Jun 2026

Carmen

Great location and very comfortable and spacious hotel room

Family

10/10

Exceptional

02 Jun 2026

Joseph

Happy Hour was especially excellent

Friends

4/10

Poor

01 Jun 2026

Kaylah

We had multiple complaints from the bathroom ceiling leaking to the staff not responding to requests to clean the room. Staff should be more responsive and attentive to its customers

Family_with_children

8/10

Excellent

01 Jun 2026

George

Location is convenient

6/10

Pleasant

31 May 2026

Erick

The furniture in the room was worn down the $46 for parking after you already paid for room is crazy … guest should get free parking with room key in my opinion … also while using the pool there where no towels available for guests for a good while overall it was ok the service in the front desk was good made check in and out a breeze

Family_with_children

10/10

Exceptional

31 May 2026

ASHTON

Room big and beautiful and very good breakfast

Partner

10/10

Exceptional

31 May 2026

Kawaljit

Stayed here for one night with our dogs, the room was very spacious and clean, very easy to go outside to a grassy area next to the hotel for the dogs to use the bathroom. Very clean and easy check in/out process. We'd stay again.

8/10

Excellent

29 May 2026

israel

Staff was really nice. Super helpful and welcoming

6/10

Pleasant

28 May 2026

Mary

The manager was rude, they did nkt check me in when I arrived and I had been waiting for a text that my room is ready, my kids were getting tired a fussy.
By 4pm we were leaving to get something to eat, when I noticed people are getting their rooms.
When I went to ask about our room, they were checking me in all over again and they did not apologize for the mistake trying to justify the previous employee
The manager was so rude which I am not used to from Hilton, he went to say that he went to look for me by the pool area which is an indoor pool and I was there for 2 hours, and he never showed up.
When I sent a complaint all I received was a snack tray no one called to acknowledge the situation and how the manager handled it.
I have been going there yearly for 3 years.
I think its time to change.

Family_with_children

2/10

Poor

28 May 2026

Jennifer

The first room we got to was disgusting. The carpet was filthy. I took photos. I didn't wanna put my bags down so they switched us to another room saying it was an upgrade because it had a Keurig. I would never stay in this hotel if you paid me again, there was black hair on the bathroom and we're all blonde. The outside of the carpet was disgusting of the room. The room felt so dirty housekeeping was mean and there was no hot water will never return.

Friends

8/10

Excellent

28 May 2026

Zain

Breakfast

4/10

Poor

25 May 2026

Paul

Proximity to Westfield is it’s only redeeming feature

Family_with_children

8/10

Excellent

25 May 2026

Rabah

Check in was smooth. Breakfast was great. The staff in the kitchen including the staff that was cleaning up the tables were all very helpful and friendly.

Family

10/10

Exceptional

24 May 2026

Kyle

We will stay here again. Great location in La Jolla. The staff were great. Tonya was very helpful. The room was clean. Breakfast was nice. The hotel was nice overall.
The only negative would be the cost to park at the hotel was $46 for the night.
Perhaps it was just our room but the mini fridge didn’t keep food cold. We had food for the next day in it and it spoiled.

Family_with_children

10/10

Exceptional

23 May 2026

Alison

Very convenient location in San Diego for business! Lots of dining options within walking distance!

Self

10/10

Exceptional

12 May 2026

Astin

The furniture in the suites need to be updated. The couches were worn down.maybe add a mini firdge as well.

4/10

Poor

09 May 2026

T. Minh

Aside from its location, there’s NOTHING good about this place. At check-in already, the clerk, Sabrina, was curt and unpleasant. Her explanation was rushed, as if she had no time for the client. Then the room: Old, dilapidated, and of dubious cleanliness. The room safe didn’t work, I notified Sabrina but NOTHING happened. One of the ceiling lights was broken. The shower handle was mounted backward!! The furniture was scuffed beyond repair. From the light switches, seems like nothing was done to renovate this place since it was built maybe in the late 70s? Then the breakfast. Omelets seemed ok, the rest was middling at best. And one morning, a whole batch of spoons were not cleaned well. Food crumbs still stuck to them! Yuck!!

So like I said, the location was perfect. Across from that fabulous Westfield UTC mall and close to a whole bunch of companies. I had to stay here for a few days as I was moving out of my house in a nearby neighborhood. But otherwise, NEVER again.

6/10

Pleasant

05 May 2026

Philip

Love breakfast

Family

10/10

Exceptional

04 May 2026

Karen

Fish feeding

Family_with_children

6/10

Pleasant

30 Apr 2026

Daniel

The facility was clean, couch displayed vinyl tears and the sleeper couch springs were defective.

Partner

10/10

Exceptional

29 Apr 2026

David

It worked well for what we needed!

Business

10/10

Exceptional

27 Apr 2026

Jeanetta

Breakfast was awesome .
I didnt get a chance to visit the hot tib

Family

10/10

Exceptional

27 Apr 2026

Debbie

We will definitely book here again.

Family_with_children

10/10

Exceptional

24 Apr 2026

John

Great place to stay. Staff deserves a 6 out of 5!

Family_with_children

6/10

Pleasant

24 Apr 2026

Jason

Room out dated furniture ripped and ragged. Breakfast was good.

4/10

Poor

21 Apr 2026

Sarah

The lobby area is nice but the hotel is rather old. We had a suite with one king bed/room and a living room with a pull-out sofa bed. The pull-out sofa bed was absolutely awful, springs sticking up throughout the mattress. Housekeeping wasn't great. The \"destination charge\" didn't really allow for much to spend on, since what was available was sparse (basically chips and water) and very expensive. Next time we'll look for a vrbo or airbnb. Would not recommend.

Family

8/10

Excellent

20 Apr 2026

Wilfrido

All the room furniture was worn and peeling. It took a few hours for housekeeping to respond for an extra blanket. Breakfast was plentiful and varied, and kept available and coming.

Family

8/10

Excellent

20 Apr 2026

Carlos

Great staff. Nice perk to let you shop with “free” money at the snack shop. Very dated interiors I room. Some of the worst toilet paper known to man. Loved the free EV charger.

Family

10/10

Exceptional

19 Apr 2026

Mark

Very nice place and location The staff were the best !!!!

Self

10/10

Exceptional

18 Apr 2026

Balakrishnan

yes excellent

Family_with_children

10/10

Exceptional

14 Apr 2026

Nichole

Check in was insanity. Only 2 front desk people at 4pm check in time caused a line out the door. At one point an additional staff member came in and then left. Furthermore, there's not enough parking space with the restaurant and the renatl car place all in the same area so blocking off 2 entire sections for charter buses and still charging $40 to park is a bit ridiculous. The hotel itself is alway on point but lack of staff and the ridiculous parking space with such a hefty fee needs some improvement

10/10

Exceptional

14 Apr 2026

Rana

Breakfast buffet was incredible, though the line for the made-to-order omelets was always long. The room was excellent and clean and they provided a good crib for my baby. Overall excellent experience and would come back here again.

Family_with_children

6/10

Pleasant

13 Apr 2026

Josue

The room smelled almost like smoke, the roof had water stains and the bathroom wasn’t ideal. Definitely an older hotel but has a slight charm. The center communal space is great an is what makes this hotel alright.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Rebecca

Breakfast was great.

Family

2/10

Poor

12 Apr 2026

Flordeliza

The

10/10

Exceptional

12 Apr 2026

Raymond

Great!

10/10

Exceptional

12 Apr 2026

Mary

Clean room, great staff. Food in restaurant was really good. Use your $20 credit on this!

Family

4/10

Poor

12 Apr 2026

THOMAS

Our room did not get serviced the first two days, had to ask the front desk to send up towels. Serviced the next day, no coffee service. Then another day no service. We were there five days. Also, we have a handicap sticker and parked in the handicap spots, but were still charged $42 per day for parking. It my understanding that in California if you have a handicap sticker you are not charged for parking. The front desk just said no, we charge for parking. Would not stay at this hotel again in the future.

Partner

10/10

Exceptional

11 Apr 2026

John

Wonderful

Family_with_children

10/10

Exceptional

08 Apr 2026

Manjeet

Beautiful view, very clean, love their breakfast options

Family_with_children

10/10

Exceptional

07 Apr 2026

Xai

Breakfast was great!

10/10

Exceptional

06 Apr 2026

Rosa

Nice hotel. Very clean and comfortable. I liked that it was next to an upscale outdoor mall. 10/10

Partner

6/10

Pleasant

06 Apr 2026

Maria

Room nor
Ready

at check in time was told they’d call no one did
Any
Husband had to ask another attendant

We were short change on information regarding breakfast times etc

10/10

Exceptional

05 Apr 2026

Ken

Great stay as always, Embassy Suites! Wonderful cooks at the breakfast buffet. They really know their stuff when it comes to eggs. Cleaning crew was on top of everything as usual. And I cant forget to thank the front desk, so very welcoming.

6/10

Pleasant

04 Apr 2026

Timofey

Staff is exceptionally friendly and accommodating!!

Family_with_children

10/10

Exceptional

04 Apr 2026

Norma

Breakfast was delicious. Staff courteous. Laundry was helpful.

Family_with_children

10/10

Exceptional

04 Apr 2026

Elaheh

Breakfast was just ok but everything else was great

Family_with_children

8/10

Excellent

01 Apr 2026

Adriana

We stayed here as a family and chose Embassy Suites because we’ve generally had reliable experiences, especially with the included breakfast. The room itself was clean and had everything we needed, which we appreciated.

However, this one was somewhat disappointing.

The biggest concern was the breakfast on our first morning, I saw a roach in the muffins, which completely turned me off from eating there for the rest of our stay.

There were also a few maintenance and upkeep issues. The washing machines on our floor were not working, and we had to go down multiple floors just to dry towels, which was inconvenient. Additionally, there was a small hole in the couch, and the patio furniture showed noticeable wear and tear and could use updating.

Overall, while the stay was okay, these issues made it fall short of what we typically expect from Embassy Suites, especially for the price.

Family_with_children

6/10

Pleasant

31 Mar 2026

Amy

System was down so we couldn’t check in. The pool is clean and not overly crowded. The breakfast was excellent.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

viviana

Breakfast potatoes were inedible very hard. Staff not as friendly as first time we stayed. Parking very expensive per night. Slight mold in restroom walls and shower.

6/10

Pleasant

30 Mar 2026

Sonia

Breakfast was good. Room service was hard to order on the app. No breakfast for room service. But complimentary breakfast was very good.

Partner

10/10

Exceptional

30 Mar 2026

Paul

Loved the water station. Hot tub was good temp. Breakfast was delicious! We especially enjoyed the manager’s special. The staff were accommodating and so friendly. My only complaint is the near constant presence of people trying to trick us into a time share.

Family_with_children

2/10

Poor

30 Mar 2026

Christine

The hotel room was not clean-the toilet and sink were still dirty from the previous guest. But the staff at the hotel are very kind and this is the best free hotel breakfast I’ve had.

Family_with_children

4/10

Poor

29 Mar 2026

Trang

Check in process was slow and such a hassle

Family_with_children

10/10

Exceptional

29 Mar 2026

Norma

Breakfast was yummy, staff was courteous. Rooms were clean. It was awesome to get fresh towels everyday. There is a Westfield mall in walking distance. There is a 20.00 resort fee that was not dry well explained. This means you need to spend 20.00 on snacks or food during your stay. We did not hear this. The other thing is you need to pay for parking 45.00 a day. They do have laundry machines they are free so bring pods if you need to wash clothes.

Family_with_children

8/10

Excellent

28 Mar 2026

Vinay

Clean room but sofas in bad condition , great breakfast

Family

10/10

Exceptional

27 Mar 2026

Anastacia

Clean room. Nice amenities. Very helpful staff. Good free breakfast.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Jarron

Friendly staff, loved the koi pond

8/10

Excellent

26 Mar 2026

Sara

Better than a standard continental breakfast, something for everyone. Fresh omelette station.

6/10

Pleasant

23 Mar 2026

Maryna

Washing machine very older and not working

Family_with_children

10/10

Exceptional

23 Mar 2026

Christopher

Quick stay for one night and everything went very smoothly

10/10

Exceptional

22 Mar 2026

Yong

Everything was awesome. Parking garage wasnt as bad as other reviews made it out to be. $42 per day for parking does suck along with the $23 per day hotel fee. However, we did get a daily $20 food and beverage credit and did find street parking nearby. Family loved the place.

Friends_and_family Family

4/10

Poor

18 Mar 2026

natasha

Our room was not clean. There were all of these hidden fees when we arrived. When I booked on Expedia it claimed all fees were included but when I arrived we were charged 45 dollars a day for parking and had to sounds minimum of 20 dollars a day at the hotel. This was not disclosed prior. I was over all very disappointed with our stay and will not return and don’t recommend the hotel.

Family_with_children

8/10

Excellent

16 Mar 2026

Todd

We got the Presidential Suite. It was perfect for our family. I think they could replace the pull out couch that looked like it was all worn out and dirty. The breakfast is always amazing and the staff was so kind and polite.

Family_with_children

2/10

Poor

16 Mar 2026

OLIVER

Although advertised as being nice, the rooms were awful. To say the furniture was tattered and dirty would be too nice. When I complained I was told all the rooms were like that and that they would renovate soon.

6/10

Pleasant

15 Mar 2026

Kelly

It was a decent place but the hidden fees are not worth it. We had to pay almost 150.00 extra for there parking garage to park there overnight and then a destination charge daily , so what can you do about it once your there you can’t so you just have to pay it . Overall it was ok next time I will look for something closer to the ocean and not have to pay all the extra fees

Family_with_children

2/10

Poor

14 Mar 2026

OLIVER

The properties photos depict something quite different from the reality of the suites condition. The living room furniture was dirty tattered and torn. This included all furniture. The bathroom floored were also unkept. Keeping this in mind , when we checked in we had to wait because although the room was allegedly cleaned it had to be inspected. When I complained about the room, they said they were aware of the condition and that all rooms were similar so there was nothing they can do. I have stayed any many Embassy Suites but this was extremely disappointing. It resembled more of what one might invusion being a room that rented by the hour

Family

4/10

Poor

11 Mar 2026

Tiffany

Stayed here after my wedding and The room had bed bugs wasn’t very clean and I’m pretty sure they all looked at me and my husband as if we didn’t belong there.

10/10

Exceptional

11 Mar 2026

Diouana

Enjoyed the indoor pool

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Vicki

Very clean property, nice location.
Breakfast was great.

Family_with_children

4/10

Poor

05 Mar 2026

Abdel

Breakfast is the best thing goi

10/10

Exceptional

02 Mar 2026

Irena

Clean, neat, everyone is so nice

8/10

Excellent

02 Mar 2026

Anays

Great for families with little kids

6/10

Pleasant

01 Mar 2026

Lisa

Room was very old looking, not enough lighting, every piece of furniture had rips and stains, the carpeting had stains.

Family

10/10

Exceptional

01 Mar 2026

Ery

Clean facility

Family

10/10

Exceptional

25 Feb 2026

amy

The room was clean but the shower curtain needed replaced as it was grungy and has black mildew on the bottom. Everything else was great!

Family_with_children

10/10

Exceptional

23 Feb 2026

Jelena

The hotel is beautiful and clean.

Family_with_children

10/10

Exceptional

22 Feb 2026

Amanda

Very clean, fantastic breakfast , FREE laundry facilities and extremely friendly staff! Koi pond was highlight for my daughter. Will definitely stay here again!!

4/10

Poor

22 Feb 2026

Patti

Room wasn’t cleaned properly: food in fridge, floor not vacuumed, remote didn’t work, furniture ripped and dated.

Disappointing.

6/10

Pleasant

21 Feb 2026

Rita

When we first got in the room there was a very strong scent of some stinky perfume. The bathroom wasn't the cleanest. Also bed sheets smelled clean but had black lint and none of our clothes were black. I would not recommend this Embassy Suites.

Family_with_children

10/10

Exceptional

21 Feb 2026

Joseph

Staff. Let us do an early check in, asked about our stay - and multiple staff members gave us travel recommendations. Would highly recommend this hotel for family.

Family_with_children

4/10

Poor

17 Feb 2026

Soseh

Room was dirty specially the bathroom floor. It was all hair. The receptionists on the front desk very rude. I thought it

2/10

Poor

17 Feb 2026

steve

Heavy dog presence at the hotel and in rooms. Lots of technical issues in the room and staff didn’t seem to be customer service oriented will never stay there again

Family_with_children

8/10

Excellent

17 Feb 2026

Samantha

Cleaning staff was extremely kind and considerate. Fun experience for kiddos t th