The Strand

8/10

Excellent

10 Mar 2026

Graeme

Generally good after a very slow queue for check-in (20 minutes). Friendly and attentive staff (although not quite enough of them?). Food great and cocktail bar fine. One of the main lobby lifts kept malfunctioning- nobody on had to fix it? - so there were some long waits there too (minimum 5 minutes at some times).

10/10

Exceptional

09 Mar 2026

Tony

Excellent hotel in central London. Unbeatable location. Easily accessible via the Tube from Heathrow.

Family

6/10

Pleasant

09 Mar 2026

Samantha

Room was clean but not spotless. Felt like it needed updating. Very small space considering we booked the Superior Queen. The bathroom was also tiny, I’m only 5’4” but struggled in the shower to move. The bed was the softest mattress I’d ever slept on, caused me backache. Shops nearby are good, boots pharmacy and a Tesco express, alongside the theatre if you’ve booked a show. Parking nearby in Covent Garden so not far to walk to the hotel while carrying luggage. We requested extra towels and milk which were provided within minutes. All of the staff very polite and helpful with any questions.

Partner

10/10

Exceptional

08 Mar 2026

Connie

Excellent location right in heart of Covent garden. Close to many theatres and 10 min walk to tube station to get around. Lots of restaurants and pubs close by. Rooms were comfortable and clean. Highly recommend this hotel for your London stay.

6/10

Pleasant

08 Mar 2026

Debbie

Expensive night for an average room, an average breakfast in a great location

Partner

8/10

Excellent

08 Mar 2026

Paul

Excellent hotel on the whole, brilliant location and exceptional staff. Room was a good size though not the biggest we've ever stayed in, very clean and the bed was incredibly comfy.

As a downside I'd point out that the shower didn't drain very well at all, meaning I had to stop & start several times per shower. There was some noise in the corridor overnight.

Partner

8/10

Excellent

08 Mar 2026

Alison

Very busy hotel but to be expected given its location. Efficiently run. Clean and comfortable. Breakfast good. Evening meals in the hotel restaurant not so good. Expensive but poor quality food and a somewhat unusual menu. Overall a good experience, but disappointing food in the hotel restaurant.

Partner

8/10

Excellent

08 Mar 2026

Steven

Great location

10/10

Exceptional

07 Mar 2026

Vince

Excellent one night stay, single room; very clean and well equipped; excellent breakfast - dining room very busy but well managed. Thoroughly recommended.

Self

10/10

Exceptional

07 Mar 2026

Jackalyn

It was one of many visits to the Strand and Covent Garden, and the hotel always is a great consistent standard. The staff are always helpful, the room excellent and the breakfast great. It was busy but there are other times people can go to breakfast than between 9am and 9:30am.

Friends_and_family Friends

8/10

Excellent

07 Mar 2026

Debbie

Whilst the overall stay here was good we had to queue to have breakfast.

Partner

10/10

Exceptional

07 Mar 2026

OLUWAKEMI

I got the small room because I only needed it for just the night. The room was very clean, functional, affordable, the staff were kind, polite and friendly. I absolutely enjoyed my stay, worth the money and I will definitely be staying here again.

Self

10/10

Exceptional

06 Mar 2026

Andrew

Excellent location to theaters and shopping. One of my favorite places on earth and a hotel that was exquisite.

Partner

10/10

Exceptional

06 Mar 2026

Shannon

A few blocks away from most of the theaters, a few blocks away from tube stations and just a few streets up from the water.

Self

2/10

Poor

06 Mar 2026

Sonika

For a \"Zone 1\" hotel... my experience was horrible as a first time international guest. The standard queen room is so small and I was mortified to find a disgusting scene in the toilet meaning there are serious health, sanitation and hygiene issues here. Clearly the room was not cleaned properly and you can only assume everything in the bathroom was dirty. I felt physically ill and requested another room. This room also did not have a functioning US outlet meaning I would have to purchase a converter as they do not provide guests with any. So you pay out of pocket for their dysfunctions and inconveniencing you as a guest. They said they would send up a maintenance worker but one never came in the time I was still in there. What would they do? They told me they had no other rooms and were booked full. The towels had holes and yellowish and bluish stains! Disgusting. Once I reported the toilet waste issue they moved me to another room and for this inconvenience gave me a drink voucher...which most all hotels ive stayed at welcome you with anyway. Unbelievable. I was moved to another queen room- yes so they lied to me less than 30 minutes before. I asked to speak to a duty manager regarding these issues and one did speak with me directly over the phone and in person gifting me with edible amenities as an apology. They offered to take 30% off the total. That is not acceptable. Im waiting to hear back regarding a more acceptable resolution. Let's see what their guests are worth.

Self

6/10

Pleasant

06 Mar 2026

Kevin

Surprised to find that booking a \"Superior Room\" doesn't necessarily include a window!

10/10

Exceptional

06 Mar 2026

Marie

Convenient location with many shops and places to eat round about. Staff are helpful.

Self

10/10

Exceptional

06 Mar 2026

Paul

Friendly staff, clean & comfortable room, good shower.

10/10

Exceptional

06 Mar 2026

Janet

Excellent location, friendly helpful staff, breakfast very good. Very clean and comfortable beds. All round excellent stay would highly recommend all at a very reasonable cost.

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

Paul

Great hotel

Self

8/10

Excellent

05 Mar 2026

tracey

Great location , good size room , just far too hot, even with the heating switched off!

10/10

Exceptional

04 Mar 2026

Charlene

Great location, staff and facilities excellent highly recommend

Family

8/10

Excellent

04 Mar 2026

Mike

Clean room

Partner

10/10

Exceptional

03 Mar 2026

Julie

Clean room | Friendly staff | lovely location.

Family_with_children

8/10

Excellent

03 Mar 2026

Wilda

A few small problems with the room but they were dealt with quickly and efficiently
Room was quite small with little storage space. We were glad we didn’t have large cases and many clothes.

Partner

10/10

Exceptional

02 Mar 2026

Janed Lourdes Souza

Beautiful hotel, unbeatable location, and truly wonderful staff.

The building itself is stunning — elegant architecture, beautifully maintained, and full of character. The location couldn’t be better: just steps from the Tube and a short stroll to Covent Garden Market, with endless food, shops, and people-watching opportunities right at your doorstep.

The rooms were clean and comfortable. Yes, London rooms tend to be on the cozier side, but there was more than enough space to move around without performing suitcase gymnastics. Despite being on a busy street, we heard absolutely no outside noise — which felt like a small miracle in central London. We could occasionally hear the adjacent room through the (locked) adjoining door, but since we spent most of our days out exploring and crashed into bed happily exhausted at night, it was hardly an issue.

Breakfast was exceptional — a wide variety of options and a team that made mornings feel genuinely welcoming (not always easy before coffee!).

I was celebrating my birthday, and Jean Claude at reception went above and beyond to make it extra special with a thoughtful treat waiting in our room. That kind of personal touch makes all the difference.

We would absolutely stay here again when we return — which, after this trip, will hopefully be very soon.

Partner

10/10

Exceptional

01 Mar 2026

Maria

Great location for dining shopping
Book stores, famous landmarks and transportation. Friendly staff, clean rooms drinks in the minibar are complementary! We would highly recommend staying here.

Family

8/10

Excellent

01 Mar 2026

Paul

Very pleasant.

Family

10/10

Exceptional

01 Mar 2026

Zorybelk

Staff

6/10

Pleasant

01 Mar 2026

karen

The hotel is beautiful, though i was very dissapointed with our room, the bathroom facilities wer inadequate with a wc which failed to flush, the sink struggled to release water and the shower was pokey! All in all the room was clean, though it was very small and not as i have experienced previously at the hotel.

The doorman were very helpful, particularly to my mother who struggles with mobility. Nothing was too much trouble and i really appreciated their support.

Breakfast was like a cattle market - again not what id experienced previously. The food was ok but not the best.

All in all disappointed as this was a Christmas gift for my mum.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Anthony

Fabulous hotel with very helpful staff would definitely recommend

2/10

Poor

28 Feb 2026

Jonathan

Total joke. Booked king superior. Room - no fridge / mini bar. Tiny TV. Not a smart TV. Bathroom tiny - very limited shelving. Good power shower, but tray not deep enough so water runs on to the floor. No response from reception when calling. Room is tiny and poorly decorated. No help at all at concierge. Check out quick. No assistance with luggage. For us this is at best a 3star hotel.

Partner

10/10

Exceptional

27 Feb 2026

Claudette

The staff was beyond courteous. The lobby ambience was lively. Nice restaurant and bar well designed tiny single rooms that manage to provide everything you would need.

Friends

10/10

Exceptional

26 Feb 2026

Michelle

The room was clean and comfortable. The staff was very helpful and welcoming!

Family

10/10

Exceptional

26 Feb 2026

Beverley

The staff were so friendly and attentive.
The hotel and rooms were spotless.
Great touch providing a free mini bar.

Friends

10/10

Exceptional

26 Feb 2026

Jennifer

Room spotless.
Really nice staff and very helpful
Excellent breakfast

Partner

10/10

Exceptional

26 Feb 2026

Sylvia

Solo traveler single superior cosy comfy spotless everything I needed. Top floor very quiet slept well. Excellent staff could not be more helpful. Some guests said breakfast wasnt good but I thought it was very tasty with plenty choice. I had fresh fruit then queued up for the hot stuff. Breakfast staff were on their game so didn't wait long whizz at clearing tables. Gin bar very relaxed comfy perfect service. Huge selection of drinks and a small menu of bar snacks. Pity about their tequila bar no longer there. Did not impact my stay too much! Overall excellent

Self

10/10

Exceptional

25 Feb 2026

David

Small room but clean and very serviceable. Staff very pleasant. Gym a decent size and well equipped. Add in a great location and very much worth it.

One small gripe was elevators were a bit slow (many rooms, few elevators) but overall a great stay.

Self

8/10

Excellent

25 Feb 2026

Richard

The rooms were clean and tidy, all the staff were excellent and the location superb. The only downside was the broken plug in the sink and the self check out was not functional.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Annika

The Strand Palace is in an excellent location within walking distance of the National Gallery, St.Paul's Cathedral, the West End theaters, etc. The room was lovely with all the amenities one could hope for, including a Keurig machine for early morning coffee. The staff was so friendly and helpful throughout our visit. The breakfast buffet had a wide array of both hot and cold dishes.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Joseph

Comfortable, clean room. Staff was helpful and friendly. Hotel had a great location.

Self

10/10

Exceptional

24 Feb 2026

Helen

Nice, clean room. Very quiet room. Hotel is so conveniently located for all the things I wish to do and see. It was the second time I’ve stayed there. It is now my go to London hotel.

Partner

6/10

Pleasant

24 Feb 2026

Waheed

I was disappointed with the very small size of the “Classic room” and surprised at how sparsely furnished it was. There is bare any room to do anything other than sleep on the single bed. It is the smallest room I have ever been in having stayed at hundreds of hotels around the world. The bathroom was adequate and clean.
The staff is friendly, the service was good.
The cocktail lounge is very convenient for a quiet area to talk or work or just relax. But it is not open very long.

Self

10/10

Exceptional

23 Feb 2026

Anthony

Staff were all lovely , nothing too much trouble ! Great stay lovely hotel highly recommend and the welcome drinks were a nice touch as well enjoyed it very much

Partner

6/10

Pleasant

23 Feb 2026

Marie

Delay at reception on Feb 21 while my booking for two different days was connected to the same room. Room not ready at 2.50 pm and when I went back to check (no-one let me know it was ready) I had to go through the same connection procedure again. At both my breakfasts my stuff was cleared away while I was getting some cooked food, including my jar with medication and a banana, so I had to ask for more coffee and my jar back. I am a frequent customer and usually have a great stay. Disappointed this time.

Self

6/10

Pleasant

23 Feb 2026

Anjali

Room good, staff generally good.
Lot of drunk guests and busy traffic of people in lifts and lobby

10/10

Exceptional

22 Feb 2026

John

Very clean and modern

Self

10/10

Exceptional

22 Feb 2026

Catriona

Spotless room, courteous and friendly staff, fantastic location.

Self

6/10

Pleasant

22 Feb 2026

Ron

We booked a table at The Booking Office for 7pm. Ordered drinks and food. Main course didn’t arrive at our table until 8.30pm. Our waiter was attentive and apologetic. We were offered a free desert or drink to compensate. At no point did the manager come over and speak to us, which was a surprise.
We also found the club style music being played to be intrusive and loud and out of character with the venue
Our room was lovely but the nespspresso coffee wasn’t replaced for our second day. After two calls to housekeeping and a 35 minute wait, we got our coffee!

Partner

6/10

Pleasant

21 Feb 2026

Sylvia

Room was in good condition but very small and badly designed and appointed.
Ambiance in breakfast is pretty awful but full marks to the staff for processing so many people so efficiently and to the kitchen staff for keeping the food supplies topped up.

Partner

10/10

Exceptional

21 Feb 2026

ann

Spotless room
Lovely staff

Partner

10/10

Exceptional

21 Feb 2026

Lisa

Spotlessly clean, very friendly and welcoming. Perfect location for theatre trips

Self

8/10

Excellent

20 Feb 2026

Philip

The overall presentation of the hotel was good. The staff were friendly.

Partner

8/10

Excellent

19 Feb 2026

Robin

Nice hotel friendly staff.

Partner

8/10

Excellent

19 Feb 2026

Sarah

Nice, clean & spacious room, fab breakfast. Bed was a bit too firm however. Spoke to reception and they were very helpful.

Partner

10/10

Exceptional

19 Feb 2026

Lauren

Room so clean and the staff were amazing. So polite and helpful

10/10

Exceptional

18 Feb 2026

Kelly

Stayed in a single, it was small, but very clean. Staff are friendly and helpful. Fab location!

Self

10/10

Exceptional

17 Feb 2026

Michael

Room was excellent, as was breakfast. Staff extremely helpful and very polite.

Family

8/10

Excellent

17 Feb 2026

john

Room was well appointed, clean but very small. Bed was 4ft in width and had one side flush with the wall. It is not really suitable for a couple.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Sophie

Not enough elevators. Very long queues for checkout. Everything else great

Business

10/10

Exceptional

16 Feb 2026

antony

Room was excellent, front desk staff very efficient and polite.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Alison

Superb luxury hotel in the perfect location. Great customer service too. Highly recommend.

Leisure Self

10/10

Exceptional

15 Feb 2026

Edgar

Great place and loved the location. Highly recommend it.

10/10

Exceptional

15 Feb 2026

John

Had a great stay at the hotel

10/10

Exceptional

15 Feb 2026

Michael

We had a lovely time at the Strand Palace, room was clean and comfortable, food also lovely at the restaurant, quality cocktails probably had a few too many. During the whole visit all staff were polite and professional.
Will certainly book here again for another visit to London.

Partner

10/10

Exceptional

15 Feb 2026

Jason

Staff were very nice and helpful. Room had everything we needed and more.

Leisure Family

8/10

Excellent

13 Feb 2026

Nicole

Clean lovely room, great breakfast buffet, very thin walls - heard everything in both rooms next to us

Business

6/10

Pleasant

13 Feb 2026

glen

Nice enough hotel but the Superior King was anything but superior.

6/10

Pleasant

12 Feb 2026

Martin

Centrally located and close to theatre land this is a convenient place to stay. Our superior double room was spacious with a massive bed with all the amenities you’d expect but room temperature was high which may disturb your sleep. The Strand view was a curse rather than a benefit due to the noise throughout the night. Pricing is on the high side but I guess that reflects the convenience rather than the luxury.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Catherine

We had a lovely stay at The Strand Palace. The hotel is in a fabulous location very close to Covent Garden, the theatre district and many other attractions. The room was to a high standard. The bed was comfy. The amenities were great. The staff were very friendly and helpful. The buffet breakfast was delicious with lots of variety.

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Lewis

Good location...room was perfect and clean. Only issue, leaflet in room stated cocktail bar was open till 1am but after a night out couldnt get a drink after midnight.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

Esta

Everything just right. Great location and friendly staff!

Self

4/10

Poor

09 Feb 2026

Pauline

Room was only big enough for 1 person
Bed very small
The view from widow was a brick wall
We had to pay another £30 for breakfast
Would not go back

Leisure Family

10/10

Exceptional

09 Feb 2026

Kerri

lovely hotel great location , good value

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

Rekha

Good clean room. Bit small, no minibar and no bathroom door which was odd! The bathroom should have a door. Reception take a bit long to answer and there's no in room dining menu. But other than that, clean, comfortable bed, good shower. And I had a good, enjoyable stay. Helpful and accommodating staff.

Business

10/10

Exceptional

08 Feb 2026

Paul

Yes

Partner

6/10

Pleasant

08 Feb 2026

Amanda

Room was great everything you need and clean and tidy, staff were courteous at all times! Check in was terrible room wasnt available until 3:30 and had to have a lower room as higher room wasnt even clean so would har taken longer! Also they have taken a roo
Rate out of my bank account which isnt ideal seeing as though i paid through experia!

Leisure Family

10/10

Exceptional

08 Feb 2026

Gisele

Clean, great location, and friendly, helpful staff. Would stay again in the future.

10/10

Exceptional

08 Feb 2026

Jayne

Great hotel and location made to feel very welcome and special. It was a birthday treat and the hotel left me a gift and card as well as feee drink on the bar. Such a great gesture.

Partner

6/10

Pleasant

08 Feb 2026

Janet

Room poorand needing refurbishment.No heating in bathroom or blinds at window which faced a side street directly opposite othernbuildings. Very nousy.Breakfast buffet poor quailty and limited choice for continental breakfast.
Would not use this hotel again.

Partner

10/10

Exceptional

08 Feb 2026

Kerry

Very well organised hotel
Staff are excellent & very friendly
Breakfast was beautiful, no queuing for us as we did eat early
Room was spotless & complimentary chocolate & refillable water bottle was a nice touch
Would return & would recommend 😊

10/10

Exceptional

08 Feb 2026

John

Staff

Leisure Friends

10/10

Exceptional

07 Feb 2026

Patrick

Love the Strand Palace = 5 min walk to Covent Garden, 10 min to Leicester Square and right on the Strand. Strand Palace has been fully remodeled and quite nice. Check in was friendly and they found a room even though I arrived at noon. Rarely ever a wait on the lifts and also easy to walk down the stairs and I was on the 6th floor.

My only slight issue was the breakfast was a bit chaotic and room was quite sterile. I believe they are remodeling the prior breakfast room. I have stayed at the S.P. 7 or 8 times now and always had a good experience. Only other tiny consideration is commute from Heathrow - I arrived on Sun and departed Fri early so no traffic. If you arrive during commute time the time from South Ken to Cov Gdn adds 20 mins.

Business_and_leisure Family

8/10

Excellent

06 Feb 2026

STEVEN

Great location. Restaurant was out of action but the staff were very helpful.

Leisure Self

10/10

Exceptional

06 Feb 2026

Angela

The room was spotless and the bed so comfortable. Staff were all lovely helpful and so friendly. Great breakfast too. Couldn't fault a thing and can't wait to come back again.

Friends_and_family Friends

8/10

Excellent

06 Feb 2026

Marian

Staff were all delightful. Room was clean and comfortable, but there was a terrible smell of sewage in the bathroom that lingered for our whole stay. We thought it was possibly due to the constant rain backing up the drains.

Partner

10/10

Exceptional

06 Feb 2026

ALAN

Modern clean room, staff are very helpful and friendly. Enjoyed breakfast and excellent location.

Partner

10/10

Exceptional

04 Feb 2026

Brenda

Yes to both - check in very helpful. Look forward to return.

Self

10/10

Exceptional

04 Feb 2026

Heather

Very clean and comfortable room, just what i needed for my short stay

Business

10/10

Exceptional

04 Feb 2026

julie

Efficient check in, room and bathroom were spotless

Business

10/10

Exceptional

03 Feb 2026

Michelle

Comfortable, clean, comfy bed. Nice hotel

Leisure Family

10/10

Exceptional

03 Feb 2026

lauren

Lovely comfortable beds. Small room with twin beds very close together. Very clean. Great tea and coffee facilities and a lovely bar of hotel chocolate

Leisure Family

10/10

Exceptional

02 Feb 2026

william

Great position great doormen nice room

10/10

Exceptional

02 Feb 2026

Julie

Room was lovely, bathroom looked fairly new and spotless. Service was excellent from all staff. Breakfast was lovely, location is great!

10/10

Exceptional

02 Feb 2026

Samantha

Door men and porters were all so polite, friendly and helpful.

8/10

Excellent

02 Feb 2026

Stephen

Always good

10/10

Exceptional

02 Feb 2026

Andrew

Great room , hotel staff lovely and so perfectly located .

Business_and_leisure Friends

6/10

Pleasant

02 Feb 2026

lokman

room was small but okay , cleaning person nice and reception Michel helpful person ,
Breakfast was okay but people waiting a lot !
location nice , price expensive

i give totally 2,5 star ))

Leisure Self

10/10

Exceptional

01 Feb 2026

Susan

Great hotel and room, fabulous breakfast, lovely friendly staff, fantastic location.

Leisure Friends

4/10

Poor

01 Feb 2026

Ryan

Did not get the room we booked and had to wait over an hour for different rooms, very disappointing as this made us late for our plans.