Name: Mercure Belgrade Excelsior
Address: Kneza Milosa, 5, Belgrade, 11000, RS

10/10

Exceptional

02 Jun 2026

Teresa

My stay at the Mercure hotel was very nice; the location is excellent, walking distance to the cool area with all the restaurants and places of interest. The breakfast had a great variety and was plentiful.

Self

10/10

Exceptional

28 Dec 2025

Andrea

Una estadía perfecta!

Leisure Partner

10/10

Exceptional

02 Oct 2025

Robert

My 5th or 6th stay there. Lovely refurbished older building. Great location. Dining options. Helpful staff.

8/10

Excellent

29 Sep 2025

Chris

Not a good breakfast. Limited options and not enough fruit. Really no restaurants nearby but good supermarket about 150 metres away. Shopping is about 10 minute walk. Hotel restaurant has difficultly with food quality and serving in English.

Leisure Partner

6/10

Pleasant

23 Sep 2025

Semyon

Room clean but a bit small and pricey.
Staff:some friendly and some not.
Breakfast is good but not excellent.
Disliked elevator: only one (for 7 floors) and capacity for 2 persons. You may spend a lot of time waiting for.

Leisure Family

10/10

Exceptional

10 Mar 2025

Tracy

Great staff. Friendly and helpful.

Leisure Family

10/10

Exceptional

16 Dec 2024

Rosze

This property is amazing and the staff is second to none. Alexandra, Jovana, Yalena and Alexander really made my two week stay absolutely exceptional. It was my second time here and will be sure to book again! Btw, great food and breakfast deals too! Keep up the great work !

Business_and_leisure Self

10/10

Exceptional

30 Nov 2024

FABRICIO

Pros: location, friendly staff, extra bed for kid, good breakfast

Con: difficult to find a parking lot

Leisure Family_with_children

10/10

Exceptional

08 Aug 2024

Petar

amazing location

10/10

Exceptional

21 May 2024

Frederick

Staff were very friendly

Leisure Partner

10/10

Exceptional

20 Dec 2023

Rosze

This property had everything I needed. The Front desk was extremely hospitable, the breakfast team were super helpful and the security was second to none. Alex always made sure my room was nice and neat when I came in from work! :) I would absolutely recommend and stay again

6/10

Pleasant

03 Oct 2023

Verified traveler

3 day tour

Good location. The staff were friendly and helpful.
The rooms though are average. Paper thin walls means you can hear every word for people next to you.
The pillows were also lumpy. Requested and iron which was broken and had split cable making it dangerous.

Partner

8/10

Excellent

25 Sep 2023

Virginia

Good hotel in city center. Will stay again.

Leisure Self

10/10

Exceptional

24 Sep 2023

Lee Craig William

Fantastic hotel! The staff are the most friendly and helpful I've ever had the pleasure of meeting, they were extremely helpful and they also prepared a birthday cake for one of my party. If i ever return to Belgrade i will definitely stay at this hotel again. Location wise it was perfect, right next to Serbian Parliament.

Leisure Partner

10/10

Exceptional

18 Aug 2023

Antonio

Good view, walkable staff friendly

Leisure Partner

6/10

Pleasant

25 Apr 2023

Paul

good location, but Noisy and quality underwhelming

1) NOISY - Although I had a nice room, there was no fan or AC working in the hotel (something about the city does not allow them to turn on until April) so that required that I keep my window at night open so as not to suffocate. Unfortunately, VERY LOUD street. 2) Breakfast is thoroughly uninspired and meager and 3) lack of bottled water avail in the evenings and the mini-bar came with just two cans of soda and a tiny bottle of water that was never replaced.

Self

10/10

Exceptional

10 Jul 2022

Michelle

I stayed here 3 nights with family and everything was very good. The reception staff were all very helpful, the breakfast buffet was delicious, and location was pretty walkable with bus stops also close by.

Leisure Family

10/10

Exceptional

17 Jun 2022

Mark

The place to stay!

Excellent customer service from all staff! Fast check in and check out. Great food. Walking distance to main sights.

Business

4/10

Poor

26 Oct 2021

Verified traveler

1. we didnt get wine as promissed at the reservation as a Silver Exclusives
As a valued Silver member, you’ll also get:
1 Free bottle of sparkling wine per stay.
2. i payed tax at the hotel. the price at the order was include tax.

Partner

10/10

Exceptional

25 Oct 2021

Patrick

Nice hotel within the city center. No parking possibilities. Breakfast small but ok.

Leisure Self

10/10

Exceptional

28 Aug 2021

Verified traveler

Très bon hôtel

Très bon hotel. Accueil très chaleureux. Chambres spacieuses et confortables. Excellent restaurant. Bonne situation

Friends_and_family Friends

10/10

Exceptional

03 Jan 2021

Terry

Wonderfu

Wonderful stay - Marko was a gracious host!

Self

10/10

Exceptional

12 Dec 2019

Verified traveler

the room was the perfect temperature despite the outside temperature hovering just above freezing.

Friends_and_family Family

8/10

Excellent

29 Oct 2019

Verified traveler

The room was clean and comfortable. The shower had good power but the layout was a bit tight. Staff were friendly and helpful. The location was nice as your really close to Saint Mark's and a beautiful park. It was about a 20min walk from Sava Church and about the same for Knez Mihailova. They had cupcakes for guests near the entrance on my first day but then it was taken away and not available for the other days which was a shame.

Leisure Self

10/10

Exceptional

19 Oct 2019

Verified traveler

Stuff very nice and kindly
Breakfast was nice and good
Room service very nice
Room is clean
Interesting

Business Friends

10/10

Exceptional

09 Oct 2019

Mikic

A pleasant hotel with friendly and helpful staff. Prime location for exploration. Highly recommended!

Friends_and_family Family

10/10

Exceptional

30 Sep 2019

GK

Good hotel - great staff

Great staff and good rooms, and this is a wonderfully situated hotel, opposite a park in a good area of the City. Nice breakfast too.

Partner

8/10

Excellent

14 Sep 2019

kimberly

Lovely hotel, good breakfast, nice location close to town-- BUT awful road noise-- they very kindly changed our room for us the second night but then the ac made noise all night--ask for a room away from the street and get a sound machine app for your phone- its saved us more than once

Partner

10/10

Exceptional

02 Sep 2019

WAI HOU

Good hotel

Staff is friendly and helpful

Self

8/10

Excellent

22 Aug 2019

George

Great location, walking distance to most attractions. Loved St Mark's church

Leisure Partner

10/10

Exceptional

21 Jul 2019

Verified traveler

The staff was very friendly and helpful. Loved the free Rakjia tasting in the afternoon. Also the bartenders and wait staff in the IVO restaurant were top notch.

Leisure

10/10

Exceptional

28 May 2019

Nadia

My overall stay for 10 days was very pleasant. The staff is pleasant and helpful. The hotel is small. The location is excellent.
One thing that I didn't like was the fact that the hotel has only one elevator - it broke on my final day and created troubles for me to bring down my luggage from the 7th floor.

Business Self

10/10

Exceptional

29 Apr 2019

Verified traveler

Staff very helpful and friendly and hotel clean and great location

Friends_and_family Partner

10/10

Exceptional

23 Apr 2019

Esther

Great location friendly and helpful staff.
Buffet breakfast with lots of options including specially made omelettes.

Friends

8/10

Excellent

10 Dec 2018

Verified traveler

Good price quality balance.

Good price and quality. Breakfast staff could be a bit more proactive.

8/10

Excellent

01 Dec 2018

Verified traveler

Great location and service

Great location within 10 minutes walking distance of the train and bus stations. Single twin bed room is comfortable and modern, good for one person, but the bathroom is a bit cramped. People are very friendly. Front desk clerk gave me the wrong location for the nearby bus stop to the airport - this should be very easy information for them to get right.

8/10

Excellent

14 Nov 2018

Noam

Nice hotel. Great location.

Hotel location is great. Not far from city center and right across the Parliament and city hall.
Hotel staff are very nice and helpful and there is a parking arrangement not far.
My room was a bit dark and outdated. The shower was treble with no water pressure and the whole this needs to be renovated.

8/10

Excellent

04 Sep 2018

Mina

Nice hotel and it's very close to all touristic areas. The staff was nice

8/10

Excellent

29 Aug 2018

Verified traveler

There is only one elevator and it was often keeped me wait. Its location is great and personnel is helpful.

10/10

Exceptional

27 Aug 2018

julie

Best location. Nice hotel.

The location and helpful staff was best. Hotel delivered all it said and more.

10/10

Exceptional

18 Aug 2018

Yuk Lin

Relaxing and happy

Nice environment, good location.

Partner

4/10

Poor

29 Jul 2018

Matt

Not good value

Shower nozzle cracked and sprays water everywhere (in your eyes). Air con fiddly and can’t get temp right. Location is not great, not many bars, restaurants etc nearby (10 min walk). Cleaner stormed into the room at 8am without knocking. After that we checked out a day early with no refund. Better hotels in same price category.

10/10

Exceptional

05 May 2018

Janardhanan

An enjoyable stay

It was simply amazing. It was lovely to have an upgrade. The view from the room was excellent! The reception staff helped us to arrange a day trip to Novi Sad!

Partner

10/10

Exceptional

25 Feb 2018

Mario

Great

Great hotel friendly service and centrally located. They have a deal with city parking lot for discount. On a weekend parking was free!

Family

10/10

Exceptional

22 Jun 2013

Verified traveler

Fantastic value property in the city Center

Excelsior is a 1920ies hotel that has undergone extensive renovation. All facilities are new, rooms are nice, with a/c and nice bathrooms. The staff are really great - very pleasant, very helpful (by the 3rd night of my stay they remembered my room number). The location is excellent, right next to the President's residence, walking distance to the main pedestrian area. Excellent value for money, highly recommend.

8/10

Excellent

19 Jul 2012

TheseEyesNeverLie

Highly Recommended

Overall a pleasant one night stay. Having never been to Belgrade before and not done much price comparison with other hotels in the area, I cannot speak much on whether the price was a value for the size of the room in which I had. It was well equipped with all amenities advertised, very clean but quite small to say the least. The level of professionalism and competency of the staff was above and beyond what I expected and the great location pulled the overall experience above the bar to where I would both stay here again (different/larger room) and recommend it to others. Kudo's.....keep up the good work

8/10

Excellent

15 Mar 2012

Verified traveler

Nice Hotel in Belgrade

Comfortable hotel and everything was new and tidy. Comfortable bed.

10/10

Exceptional

05 Mar 2011

forest

Very nice hotel in the heart of the city

Staff was very attentive. Room was very nice size and well appointed and updated. Right in the heart of the city and easy walk to many good locations. Exceeded my expectations and would stay there again for sure

10/10

Exceptional

18 Nov 2010

Oggie

This hotel is truly amazing. It is super clean and modern. I traveled whole Europe but I never seen employees so pleasant and helpfull in my life. The best asset of this hotel in Bell Man Marko. I would definetly recommend to everybody.

10/10

Exceptional

13 Oct 2010

Darren

Weekend in Belgrade

Great location for seeing the sights, opposite Parliament. Rooms recently renovated and now working on common areas and frontage but didn't affect quality.

6/10

Pleasant

12 Oct 2010

d

dooooooooooooooooont do it, dont do it

upon arrival they could not find our booking, we got a keys to a room where someone was already staying. Hotel under renovations, no sleep in as building work starts at 6;30-7;00am. some of the rooms have no view as you cant see out of the window. No information on what you could do once in Belgrade (beautifull city) they dont even provide you with a map, so you are on your own. Breakfast ok as long as you dont mind them watching you to see how much you eat. Local language helpfull as hotel staff (appart from couple of recepcion staff) dont speak English even though signs are also written in English as well as Serbian. rooms not overly clean, we got bathroom with shower over bath(bath had no plug -SO USELESS). If you're looking for place to stay thats central to everything and you dont want much sleep this is a place for you.

Partner

6/10

Pleasant

19 Sep 2010

Ruth

Belgrade Excelsior

Other than the less than desirable choice of artwork, this hotel is a pretty good place to stay. The rooms are comfortable but the traffic is noisy. Breakfast was fabulous. The staff was wonderful to talk to and very helpful.

10/10

Exceptional

30 May 2010

Glenn

Good value hotel in good location

I arrived from the train station and it was only a 10 minute walk to the hotel and then from there the centre of the city is close too. The hotel was nice, friendly on reception who all spoke excellent english. Room was nice and comfortable. I was leaving on the train very early the next day but they provided a packed breakfast for me so that was good. Would recommend the hotel for a short stay in Belgrade

6/10

Pleasant

07 Dec 2009

Omer

Not so bad

Good location,but everything is not so good

8/10

Excellent

21 Oct 2009

Martin

happy to revisit, great location

Great central location for tourist points, short taxi to financial district. 20/25 mins taxi to airport. Rooms renovated 2009, clean and comfortable, particularly bathrooms. Staff freindly and helpful. Breakfast basic, ok, but could be so easily improved. No hotel bar is a shame, without tea/coffee in room a nightcap is impossible. Recommended particularly for anyone wishing to explore the City - its a great base without fuss.

10/10

Exceptional

14 Sep 2009

Verified traveler

Very nice hotel

The location of the hotel is great - it is in the center of Belgrade and in walking distance to nice pedestrian zone, restaurants and cafes. During my stay the hotel the renovation was in its completion stage. The room was very nice and clean. There were no air conditioner and refrigerator in my room, I am not sure about other rooms. Free wi-fi was available in the room, though the signal was not very strong and the speed was not fast. The personnel are friendly and responsive, speak good English.

8/10

Excellent

06 Aug 2009

Karl

A property returning to old pride

Renovation now taking place will make this hotel truly great. Already the rooms are fantastic, the service is good, food is good, and soon the exterior as well as the reception, corridors and elevators will be great too. I will 100% return to this property - it is the most underpriced and underrated place I have stayed in a long while. Thanks! I will see you all soon again.

4/10

Poor

05 Aug 2009

bob

try it again after the renovation is completed

location is ideal. price is no value for money one day the room was not made up till we asked at 5 pm, the elevator reminds us of the parisien one person elevators. we didnot dare to go up with 2 people and suitcases. potentially the hotel is OK, but they still have to get used to the fact that they are now not anymore a state owned hotel. breakfast food was soso.

10/10

Exceptional

03 Jun 2026

Gian Luca

Only thing missing is a ramp, from reception to the lift there’s a staircase with about 7-8 steps so you have to carry your suitcases

Self

10/10

Exceptional

20 Apr 2026

Daniela

👍

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

gabrijela

Dejligt hotel venlig og inødekommende pesonale flot og rummelig rum.
Vi havde værele me elvi udsigt til folketinget. Det ligger i god agstand til næsten alt i beograd centrum. Men husk gode behagelige sko

Vi er fuldt tilfredse med opholdet

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Jaeyeon

Everything was perfect except the mattress. Clean room, good location, nice staff

Partner

10/10

Exceptional

25 Jan 2026

Dilek

Oda temiz geniş yeni düzenlenmiş Kahvaltı yeterli Çalışanlar güleryüzlü

10/10

Exceptional

05 Jan 2026

Motoyuki

It is nice hotel and comfortable.

Leisure Family

8/10

Excellent

30 Dec 2025

KORAY

Konumı gayet güzel. Şehiri gezmek isteyenler için tavsiye ederim. Çarşaflar, havlu ve banyo temizliği gayet yeterliydi. Konaklama yerinde ödeme seçeneğini seçmeme rağmen girişten 1 gün önce kartımdan tahsilat yapmaya çalışmaları şık olmadı!

10/10

Exceptional

21 Dec 2025

leyla

Çalışanların güleryüzlü yardımseverliği,temizlik ve otelin konumu,tekrar tercih sebebimiz olabilir.5 gece konakladık ve çok memnun ayrıldık 💫

Friends_and_family Friends

10/10

Exceptional

16 Dec 2025

Emine Cansu

Odalar, banyolar temizdi.

6/10

Pleasant

15 Dec 2025

Francesco

The room was not as described: I booked a superior room with city view, but I was assigned a smaller room overlooking the courtyard. Central location, decent breakfast.

Leisure Self

10/10

Exceptional

16 Nov 2025

ERKUT GÖKSEL

temiz ve çalışanlar

10/10

Exceptional

05 Nov 2025

STEFANO

Menu della colazione ricco con molt varietà

Business Self

10/10

Exceptional

06 Aug 2025

Natalie

Ein tolles Hotel mit tollen

10/10

Exceptional

08 Jul 2025

Barbara

Hotel in posizione fantastica, a 15 minuti a piedi dalla fermata del bus A1 da e per l'aeroporto a Piazza Slavija. A 20 minuti di passeggiata al centro della città a Piazza Repubblica, tutto è molto vicino. Negozi, cafè e market vicini. Staff molto gentile, camera bella, ampia e pulita con bollitore e caffè e te'. Consiglio questo hotel e ci tornerei una seconda volta.

Leisure Self

10/10

Exceptional

15 Mar 2025

Verified traveler

Unique location... nice place

Mercure manages to keep the spirit of what used to be Excelsior. Friendly staff, nice rooms. Correct breakfast. Top location

Business

10/10

Exceptional

22 Feb 2025

Gian Luca

Central location, quiet, great staff

Wonderful staff, great hotel, nice breakfast, central location yet very quiet.
Highly recommended for both business or leisure travel

Business

10/10

Exceptional

18 Feb 2025

ILKER

Worth to Stay

you stay in this hotel whether for business or for vacation, it is great. I enjoyed during my stay.

Business

6/10

Pleasant

30 Oct 2024

Nico

Zakelijk bezoek aan Belgrado

Outdated hotel
Klein bureau met vervelende laden
Bed met plastic lag wat sweltering is
Onhandige douche omdat het veel te smal was ivm een koof om een leiding of zo
1 lift die langzaam was
Geen armleuningen bij de trap na de 1ste verdieping gevaarlijk

Goed ontbijt en bar overigens

Wel lekker centraal

Business

8/10

Excellent

18 Oct 2024

CELALETTIN CENK

çok iyi

Konumu çok iyi, personel güler yüzlü ve ilgili, odalar rahat..
Tekrar gelirsem yine burada kalırım.

Partner

10/10

Exceptional

23 Aug 2024

Yolanda

We loved our stay at the hotel. We had an issue when we arrived but it was fastly solved by Aleksander. He was super profesional and we are very grateful with him. We had a great rest and the location was very convient. Just few minutes from the more interesting spots of the city. I can only recommend it.

Leisure Partner

10/10

Exceptional

13 Aug 2024

REMY

Situation idéale pour visiter Belgrade

Excellente situation chambres propres et confortables equipe de réception tres avenante et sympathique. Excellente adresse à recommander sans hésiter.

Self

10/10

Exceptional

25 Jul 2024

Ralf

Zentrale Lage, ruhiges, nicht zu kleines und gut klimatisiertes Einzelzimmer, gutes Frühstück und sehr freundliches und hilfreiches Personal. War dort gerne Gast.

Leisure Self

10/10

Exceptional

20 Jun 2024

WERNER

Beste Lage

Gutes, zentrales Hotel mit sehr hilfsreichem Personal

Self

10/10

Exceptional

31 May 2024

Basak

Personnels are very kind and helpful. The location is perfect. Rooms are clean and comfortable. I recommend this hotel

10/10

Exceptional

20 Mar 2023

FELIPE

Muito bom!

Localização perfeita. Staff ótimo!

Partner

8/10

Excellent

02 Jan 2023

Lars

Trevlig personal och bra frukost. Sov gott i sängarna. Bra läge.

Leisure Friends

10/10

Exceptional

11 Dec 2022

Cemre

Highly recommended

Big and clean rooms, kind staff, great breakfast. The location is great, you can visit all historical locations by walk.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2022

Elisa

Posizione davvero ottima, hotel con camere dallo stile classico, abbastanza comode, pulite, con cassaforte e macchina da caffè, wifi veloce, bagno con doccia e buoni prodotti di cortesia.
Personale molto gentile, ottima e davvero ricca la colazione.

Leisure Friends

10/10

Exceptional

10 Oct 2022

Verified traveler

Excellent

Super hôtel. Très bien situé, assez central. La chambre était confortable et le personnel au top. Nous y avons passé un excellent séjour.

Partner

10/10

Exceptional

05 Sep 2022

MIGUEL

Spacious room, good amenities, good breakfast. The bed and the pillows were ideal, I just loved the matrass. The hotel has an ideal location and despite being next to a main avenue, soundproof windows work! Reception staff was amazing: very friendly, kind and helpful!

Leisure Self

10/10

Exceptional

17 Apr 2022

Marco

Location was perfect.

Not so much choice at the breakfast.

Leisure Self

10/10

Exceptional

11 Mar 2022

Sandrine

Hôtel bien situé
Petit déjeuner varié
Personnel attentionné
Chambre spacieuse
Cela fait deux fois que je me rends dans cet hôtel pour moi aucun problème

Business_and_leisure Self

8/10

Excellent

03 Jan 2022

oskar

Friendly staff, good location.

this hotel is located next to the parlament. you have to walk at least 15m to the main square and 25 to the fortress. Still it was OK. Staff service is very good! nice, friendly and concern about the guest.

I dont give them 5 stars for 2 reasons:

cleaning is not so good. we could tell they didnt clean the room very well, actually when we arrived there was garbage from the previous guest still in our trash can.
And second, because of the lift. It just fits 2 persons so you could wait a while depending on \"traffic\".

the room was medium size and the bathroom was ok. Its an old building but you can tell they made an effort to have it updated.

Partner

10/10

Exceptional

13 Dec 2021

Jefferson Ian

10 Sternen

The Best Employee in Reception

Partner

10/10

Exceptional

20 Nov 2021

Verified traveler

Thanks for help in the trip

We spent almost 2weeks in this hotel, longest stay in previous trips. Very friendly receptionist and helpful for everyone and everything for me and colleagues. And also this hotel is In downtown and close to all views around.

Business

10/10

Exceptional

13 Nov 2021

zhu

还行

Business

10/10

Exceptional

10 Nov 2021

GULTEKIN

Benim bu hotelde 5. Kalışım.Belgıratta başka hotel düşünmem.Hele son kalışımdaki açık büfe kahvaltı......Yaşanması gerek.Heryere çok yakın ulaşım.Hele personel.çok yardımseverler.

Friends_and_family Family

6/10

Pleasant

30 Oct 2021

Isik

House keeping sadece yatağı toplayıp kapıya dezenfekte edilmiştir etiketi asıyor. 3 gece kaldım bir kez bile tuvalet temizlenmedi. Odadaki çay kahve fincanı içinde içilmiş kahve ile 3 gün bekledi.
Yemek servisi yapılan tabak boydan boya çatlaktı.
Yemekler vasat altı.

Business

4/10

Poor

24 Oct 2021

Verified traveler

Hayal Kırıklığı

Mercure Hoteli seçme sebebimiz bilinirliği sen dolayı temiz olacağını düşünerek seçtik fakat büyük bir hayal kırıklığıydı.
Tuvalet banyo oldukça pisti yerde saç kılları vardı daha ilk odaya girdiğimizde banyo zemininde.Ayrıca klozetin oturulan kapağında sarı lekeler vardı.Ve de banyo kapısının üstünde içeride kalan kısımda yine sarı ve kahverengi bir sürü leke vardı.Oldukça bakımsız ve pisti maalesef.
Ayrıca mini dolapta olan 2 tane suyu her yerde ücretsiz olarak bildiğimiz için içmiş bulunduk ikram olarak.Meğerse şehir vergisi öderken öğrendik ki onlar da ücretliymiş.Ve de 2 suya 620 sır dinarı ödemiş olduk ve bu da oldukça tatsız bir deneyimdi.
Genel olarak hiç memnun kalmadık.Oldukça olumsuzdu bizim için.

Partner

10/10

Exceptional

18 Oct 2021

Mohammed

Établissement bien placé, correcte

Leisure Partner

10/10

Exceptional

12 Oct 2021

Josefine

Vi var supernöjda

Fräscht hotell med väldigt trevlig personal, serviceminded.

Partner

8/10

Excellent

14 Sep 2021

Fredrik

Fint

Fint hotel men lite litet rum för ett par med hund. Bad om en annat rum när vi kom då det luktade gammal rök. Det var inga problem. Parkering( garage) finns på andra sidan parken. Överlag nöjd.

Partner