La Terra

10/10

Exceptional

11 Mar 2026

GREGORY

Everything was fabulous except the pool was out of order

Still a great hotel experience!

Partner

10/10

Exceptional

11 Mar 2026

Ernesto

Located in Center of Old San Juan. Walking distance to all entertainment spots.

2/10

Poor

10 Mar 2026

Carlos

The property was poorly maintained the worst experience, not clean, pool was not open, no blankets, no towels no soap, no remote control for the air condition etc.
The doors for the room did not lock properly and the windows did not closed or locked correctly.
This hotel should not be allowed to be open to the public.

Partner

4/10

Poor

09 Mar 2026

Kathleen

I was so looking forward to this stay. It was quite expensive and I even paid extra for a balcony room. The staff was helpful enough but, the balcony (3rd floor) was not worth it. the balcony was so narrow you could not put a chair out on it. The room was very noisy. Through 3am each night, there was \"partying\" outside with music, laughter, loud talking. It was endless; an extremely noisy location. Stay somewhere else. The pool was out of commission. We had no notice the pool was unavailable the 4 nights we were there.

Partner

6/10

Pleasant

07 Mar 2026

Nancy

The pool was empty. Pictures on website were deceiving

6/10

Pleasant

07 Mar 2026

danielle

Unfortunately the pool was closed (which was sadly the reason we chose this hotel) the location was great though. There is no coffee maker in the room which was also a bummer for us, they could make an espresso at the front desk area. The hotel is very open and people come in and walk through a lot, we checked in early and they held out stuff which really meant just putting it in a room that no one watched and people could have come in and gone through it taken it, that was a little weird. Beds and pillows not good but the hotel was super cute and rustic so we did enjoy

Partner

8/10

Excellent

07 Mar 2026

Shenice

Historic property so everything isn’t new looking, but beautiful place. The bathrooms had some rusting and residue, I will say I did not like that the little blind to my room was open so anyone could see straight into my room of walking by

10/10

Exceptional

05 Mar 2026

Francesca

The pool was closed, but the location is dead center in the middle of old san juan, which makes up for it

10/10

Exceptional

04 Mar 2026

Julie

The room was very nice, the staff was helpful and the only disappointment was that the pool was closed

Self

6/10

Pleasant

03 Mar 2026

Claudia

Wonderful location, beautiful hotel & restaurant. However, if you are seeing the primary photo & think you can use the pool, you are wrong. There should have been a disclaimer stating the pool was out of service & will be for quite some time. Instead, we got there to a sign that read the pool was undergoing \"cleaning\" - yet there was a whole ass renovation being done! And yet the guy at the desk told us he thought the pool was potentially going to be done in time for one of the days we would be staying. Sorry but anyone with eyes could tell the pool was FAR from being done & was under a total renovation. I do not appreciate the BS this place spewed to us & the misrepresentation of the property. We paid a lot of money for a location that did NOT meet our expectations.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Julie

The staff was amazing. We arrived close to 7pm and experienced a huge issue with Hotels.com where payment was blocked. The young lady at the desk worked tirelessly to get the issue resolved

10/10

Exceptional

28 Feb 2026

Joanna

Perfect location! Unique rooms, totally authentic feel. Great restaurants and bars around. Friendly and helpful staff. Can’t wait to go back!

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Julie

Clean, nice staff, nice roof deck

Partner

6/10

Pleasant

26 Feb 2026

Susana

Great location, half of the staff was very friendly (Brian the bartender, the cook, one of the front desk girls upon check in, the cleaning crew). Unfortunately the pool was closed and we were not notified...they are making improvments, possible adding an awning, which resulted in a lot of banging all day. I think it will be a perfect stay once the pool is open again.

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Hillary

The old building is exceptionally charming, the view from the rooftop is amazing, and the location for walking Old San Juan is excellent. The amenities and services are pretty spartan (no in room coffee, no extra towels, limited lighting, no way to adjust A/C), but the price is commensurate, so overall we were very pleased with our stay.

Friends_and_family Family

8/10

Excellent

25 Feb 2026

Benjamin

Room was unique

6/10

Pleasant

25 Feb 2026

Allyce

Staff friendly. Loved the location. Disappointed that pool was closed our whole stay which was a big reason why we selected this hotel. Our AC did not work consistently. The WiFi also did not work which meant no TV either. We didnt spend much time in our room given the great location.

Partner

2/10

Poor

25 Feb 2026

Whitney

no hot water, room was freezing and you can’t control the ac yourself, mold on the ceiling, no wash clothes, left the same toilet paper from whoever had the room previously. i left at like 12am i couldn’t sleep there i ended up staying with a local i met, where i actually felt much safer

Self

8/10

Excellent

23 Feb 2026

Stephanie

Every thing was fine. It would help if we had access to an Ice machine and a microwave oven to reheat food.

Family

8/10

Excellent

23 Feb 2026

Matthew

Great place to stay just a lil disappointed with the pool not being open and the parking situation.
Still a great place to stay in old San Juan

Partner

10/10

Exceptional

23 Feb 2026

Lucila

Room big, clean and bed very comfortable

Family_with_children

8/10

Excellent

21 Feb 2026

Kacee

Great location and friendly staff! Was a bummer the pool was closed, but the bed was comfy and the room was super clean.

Partner

10/10

Exceptional

21 Feb 2026

Kimberly

I loved that it’s an older vintage spot. Our room had a huge bathroom. We were greeted by Marta, SO sweet and helpful. My 1st time in PR, so i appreciated her kindness. Also, room very clean and comfortable mattress.

Partner

4/10

Poor

18 Feb 2026

Pedro

Location was great but room was dirty and neglected.

Partner

8/10

Excellent

18 Feb 2026

Maria

The staff was great, location excellent

8/10

Excellent

16 Feb 2026

Michael

The location in old San Juan was great, the customer service was great, the roof deck was nicer unfortunately the pool had no water had we known we would not have stayed there.

Leisure Friends

10/10

Exceptional

16 Feb 2026

Becky

Everything was very nice. Great decor and presentation. Bar by street is great and rooftop nice with great view, but no service up there. Room was gorgeous and king bed comfy! Great location overall.
..
But some complaints that signature pool was not available for maintenance...and someone was using a loud drill above our room. Not til mid morning but still.very annoying. Also no glasses besides champagne glasses in room

8/10

Excellent

16 Feb 2026

Virginia

Located in the heart of San Juan. Room was very clean. Parked about 3-4 blocks away. Lady that checked me in was not friendly but overall this was a great hotel.
Check out the roof for an awesome view of the city!!

Leisure Family

10/10

Exceptional

15 Feb 2026

Jamie

Fabulous

10/10

Exceptional

15 Feb 2026

John

Great place!

Leisure

10/10

Exceptional

15 Feb 2026

Alicia

We absolutely loved the room! It was so spacious and the view was wonderful. Also enjoyed the rooftop restaurant and terrace. The staff were all very friendly and helpful. Very comfortable bed. It was unfortunate that the pool was being refinished while we were there. It was right on top of our room and the noise woke us up both days we stayed. But we understand renovations need to be done. The elevator was a bit concerning, just due to how much it moved upon entering & exiting, along with the loud creaks and groans.
All in all, we enjoyed out stay and would stay again!

Leisure Partner

10/10

Exceptional

13 Feb 2026

Mary Ann

I loved staying in the old town . Great food right next door . I mean we couldn’t find a bad plate of food in the area . Lol . . Definitely, walkable and uber accessible. The little pool was down for maintenance and we were highly disappointed. Rooftop was really big. All in all , I loved it . And we found a pool eventually. I saw the hotel cat once . :/ . She was cute and chubby .

Leisure Partner

8/10

Excellent

08 Feb 2026

FAITH

The location was close to everything!!

Leisure Partner

2/10

Poor

05 Feb 2026

Amy

The door barely locked and had windows on it so you could see in, with a direct few of the bed. Very old, not kept up. Walls were super thin so we could hear everything. Felt dirty. No washcloths or cups. We showered with our shoes on, it was so bad.

8/10

Excellent

04 Feb 2026

Rossangela

Really nice but internet is slow and the water does not warm up well

10/10

Exceptional

01 Feb 2026

Lindsey

Gorgeous esthetic, super comfy beds, perfect location and amazing breakfast! We’ll be back!

6/10

Pleasant

01 Feb 2026

John

Staff not overly friendly, room was nice but did not have any extra towels. Plumbing so old that had to put used toilet paper in trash vs in toilet. Over priced for what we received.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Sean

Unique and superior amenities. Bryan the barista made the best cocktails on the island and the bar was very classy. Miguel and his mother made the best breakfast I had on the island in the rooftop. The room made you say, “wow!” When you walked in.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Stephen E

Clean room, super friendly staff, perfect location in Old San Juan.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Marcia

Everything was great!

6/10

Pleasant

26 Jan 2026

Narendra

Room was ok, and view was great! They staff wasn’t as friendly. The WIFI would work in the lobby but not in my room. Wish they would offer a larger amount of toiletries, or alert us that we should walk with our own. I would give it a 3.5 if it allowed me because the room was spacious and comfortable.

Leisure Family

2/10

Poor

26 Jan 2026

jackie

There was no forewarning that there is no parking at the hotel. We are arrived late at nightand then had to park the car by the port and walk all the way home and very sketchy area for 12 minutes back to the hotel. They should disclose that when you book the hotel room. The air-conditioning in the room are horrible. It was hot and muggy all night. I could not sleep. They claim it’s because it is an old building and they control all the air conditions with one remote at the front desk, it never got cold in our room. The coffee at the desk was disgusting and the attendant at the time was inept had no idea how to work the coffee machine. It was a waste of money and disgusting. There was no hot water to take a shower with. No communication with the staff.

Leisure Friends

8/10

Excellent

25 Jan 2026

Ricardo

I loved the charm this Old San Juan hotel has: high ceilings, it's floor tiles, it's rooftop terrace. And what to say about it's location. Staff was helpful.
My only observation of our room, is that I didn't appreciate that there's no separation between the bathroom area; both toilet and shower are right next to the bed without separation.

Leisure Partner

10/10

Exceptional

24 Jan 2026

David

Cute room

8/10

Excellent

24 Jan 2026

Perry

Great location. Amenities limited and some rooms have no windows.

Leisure Family

6/10

Pleasant

23 Jan 2026

Donna

No parking on site, very basic but roomy room. Good for a night or 2 nights. Pool refreshing but super small.

Leisure

10/10

Exceptional

22 Jan 2026

janet

Set a charming old building beautifully restored with lots of character. A coffee bar in the lobby.I

Business_and_leisure

6/10

Pleasant

22 Jan 2026

Alexis

The room was good. The service was mid and the amenities were low. We had no towels at all and we had to wait over 3 hours to get them. I paid for the deluxe suite with balcony view and it wasn’t the view I paid for.

Business_and_leisure Self

10/10

Exceptional

22 Jan 2026

Mary

Yes

Self

8/10

Excellent

20 Jan 2026

Donna

If you have a rental car parking is a bit challenging in the area, off site and $25 a night. Great walking location to shops and restaurants- its a basic accommodations hotel- no toiletries kitchen is big, although a dishwasher it was wash own dishes. One or two nights is ok- Id be disappointed if staying any more then that. Check in was easy and smooth, very friendly service and directions to off site parking.

Leisure

10/10

Exceptional

18 Jan 2026

Mariangely

Excellent location, room

8/10

Excellent

16 Jan 2026

ANDREJ

Clean rooms, great location, solid hotel for an old building in the old city. The A/C in the room does NOT have a remote - you have to go to the front desk and ask to borrow a remote (if someone else hasn't already), adjust the temperature, and return the remote immediately. Hotel could also use more clear signage when looking for the place since Google maps is off by about a block. Also, if you are driving, the area is a nightmare to stop and load/unload bags, and the nearest public garages are about 7 blocks in either direction with lots of cobbled streets and steep hills if you're planning to drag your suitcase behind you.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Markaylia

Beautiful view with a pool 😍and lovely places near walking distance.

10/10

Exceptional

15 Jan 2026

Juan

Very friendly staff.

Leisure Friends

2/10

Poor

14 Jan 2026

Jason

Room was dirty. Slime buildup in the shower. No hot water. Noisy. Really noisy. Nice terrace though.

10/10

Exceptional

12 Jan 2026

Santos Jr

yes

Leisure Family

10/10

Exceptional

11 Jan 2026

Christopher

Th staff was great, please was great.

2/10

Poor

10 Jan 2026

Abraham

They made me wait until 3:01 pm exactly to check in. Staff was rude. They put me in a room that is shared with other guests.

2/10

Poor

08 Jan 2026

Liying

No Signal, No WiFi, No hot shower in the morning, no window, no respect, and disappointment rooftop! Some of the staff are pure RACIST!

Leisure Family

6/10

Pleasant

07 Jan 2026

Leonardo

The place was ok, service good, but you have to wait for them because sometime they are not in the reception. Also, to change you ac temperature at your room, you have to go all the way down to the reception and ask for the remote control, yes, you read it good, you have to go to the receptionist and ask for temperature adjustment, they go to your room and then they change it for you, so even if you are hot or cold at 2am you need to get in touch with them and then they go to your room. Not happy about it, first time in my 25 years staying in different hotel that I need a person to go into my room (privacy) and change it for us. All other things the hotel was ok.

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Lindsay

Convenient location and comfortable beds. It was difficult to locate, as we didn't realize the entrance was through what looked like a café; the address took us next door. When we called for help, it was hard to reach someone, and the communication was a little off-putting. We also needed assistance to turn on the AC.

8/10

Excellent

31 Dec 2025

Damodaran

Nice place to stay

2/10

Poor

27 Dec 2025

Goeran

No warm water and staff were unhelpful.
Eventually on checkout day a maintenance technician showed up but could only get water like warm

Partner

10/10

Exceptional

26 Dec 2025

Frances

Excellent

10/10

Exceptional

25 Dec 2025

Alyson

Well kept for a hotel in a historic old building. Room was clean. Staff are friendly - Bryan at the bar was great. Very small plunge pool on rooftop - needs some upkeep of the tiles surrounding the pool out it was refreshing with a great view of the harbor. A rooftop bar would be great - the is a vending machine with beer, water, soft drinks which did the trick but a full bar during peak times would be nice. Great location in OSJ but be aware that there are a lot of hills to climb when exploring and then getting back to the hotel.

Self

6/10

Pleasant

24 Dec 2025

Rafthel

Very nice room, clean and comfortable. The staff was incredible in the beginning but after we checked in, it was a ghost town. My room was HOT even with the air conditioning running. I went to the front desk and there was nobody to be found. I text the number I was given to deal with any issues and till this day, I can see nobody has even read it on WhatsApp. We were told there was a bar on the top terrace, this was exciting but when we made it up there, there was no staff. Again, a ghost town. But you can buy beer from a vending machine 🤔🤔🤔 no thank you. We just went out. Overall, it was worth it, but the lack of staff and customer service was poor.

Leisure Family

10/10

Exceptional

23 Dec 2025

Angelica

The hotel is very charming, the only downfall to the location of the hotel is parking, but it isn’t too horrible.

Leisure Family

10/10

Exceptional

21 Dec 2025

Carmen

Very nice place, very comfortable

Leisure Family

6/10

Pleasant

20 Dec 2025

Pamela

The room was good but there was not any kind of a view. The biggest complaint was that it was too cold and you can't adjust the temperature in the room. I tried calling the front desk several times. No answer. Went out and found the clerk to adjust the temperature. The terrace view restaurant has minimal breakfast items and no lunch or dinner service.

Leisure Partner

8/10

Excellent

16 Dec 2025

Connie

The property is lovely, staff is kind, our room was spacious and very clean. Level of privacy is minimal, you can hear others within the property. The television would not connect to their WIFI, we asked the front desk evening staff and they gave us the same WiFi information, so nothing they could do. We chose it because we like to watch television while in the room.

Leisure Partner

4/10

Poor

16 Dec 2025

John

The Staff were wonderful. The sun deck and pool were wonderful. We enjoyed the breakfasts. There is no hot water so showers were very uncomfortable. They won't leave the control for the A/C with you and in #224 it was inconsistent, sometimes too cold / then to warm, but mostly cold. We had staff adjust it twice but that didn't help. We both left there very tired after three nights of poor sleep. So much potential for this quaint small hotel but they fall short.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Jeffery A

Great accomidating

Family

8/10

Excellent

14 Dec 2025

Jasmine

Would stay again very walkable with the charm of old san juan

4/10

Poor

09 Dec 2025

Michael

First room (suite) with windowless bedroom and no view at all from the living room. Changed after paying 100 USD for a better view.

The in house room change was handled very poorly. Check out at 12:00, moved luggage to luggage storage, check in at 15:00... A bit of good will and organization would have handled that better!

The new room had a very nice view but hardly would qualify for a suite. It was a single room with integrated bathroom section, a table, two chairs and a comfortable seat. Not a problem as I am a single traveler.

The big problem: You do not get a control unit for the AC. They request You to call reception to adjust the AC. The front desk staff comes then to Your door with the only AC remote control of the hotel as they claimed?! If they do not answer the phone You have to walk down to reception from the 3rd floor (happened to me once)...

Just to mention: I am a repeat guest in that property since 2013 as I live close in the British Virgin Islands.

Business_and_leisure Self

6/10

Pleasant

08 Dec 2025

Manuela

Location is absolutely great if you’re planing on staying in Old San Juan. Very walkable to everything there is to see there. Hotel amenities were okay. Wish the room had a full body mirror. Glad the room had AC as it is very hot outside right now.

Leisure Partner

4/10

Poor

06 Dec 2025

jeffery

pool is two feet by two feet
bar by pool not open bar downstairs as big as a shoe box
good location just not as nice as pictures on booking site

8/10

Excellent

06 Dec 2025

Cameren

Nice staff, delicious food, and great rooftop views, but wifi wouldn’t work most of the trip.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Annette

Lovely room and hotel

Leisure Partner

6/10

Pleasant

03 Dec 2025

Kristie

Great location right in the heart of old San Juan. The roof top pool was refreshing but very small. You can hear everything in the rooms next to you. One night people were very loud and I texted the front desk and got no reply. The bed was very uncomfortable.

Leisure Partner

8/10

Excellent

02 Dec 2025

Bridget

Right in the heart of Old San Juan. You can’t beat the charm and location.

2/10

Poor

01 Dec 2025

Suray

Horrible la cochinada del siglo

Leisure Family

10/10

Exceptional

01 Dec 2025

Karen

Exceptional \"old world\" place to stay equipped with all modern conveniences. Even an elevator to the terrace. Our room, 2B was equipped with a full kitchen!

6/10

Pleasant

30 Nov 2025

Traneka

It was okay. I can’t say I would stay again. It’s an old bldg which I don’t mind, but there is a terrible echo throughout when the loud people check in and act as as if they’re the only ones there. We were only able to take a hot shower once, the rest of the time the water was barely warm. A

10/10

Exceptional

29 Nov 2025

Sharon

Room was clean. Bed was comfortable. Loved the terrace with pool. Breakfast was delicious. Nice to have the bar on weekends. Very nice guy working the bar

6/10

Pleasant

25 Nov 2025

SUSAN

Generally pleased overall, but could do with some improvements. We had a suite with a sofa in the first room. However there was no TV where you would like to sit. The TV is in the bedroom only. I also hate that the toilet and shower have glass doors straight of the bedroom, so it can all be seen from the bedroom and even the sitting room. You can hear everyone's toilets flushing and people talking in other rooms. There was no control for the A/C, so it was like a freezer the first day, so had to get the receptionist to change the settings. The second day the A/C had been completely turned off, so it was too warm the following night. Breakfast was okay, but you have to take whatever you are given, absolutely no choice. They didn't have any normal tea, or milk for coffee. Luckily I liked omelette and dry bread. You also cannot get down the narrow street in a wide vehicle, and it's cobble stoned. So it's tricky if you have a lot of luggage. It's also at nearly the top of a fairly steep hill. Taxis are expensive, but Uber is very reasonable and quick. I would stay again if was ever likely that I would return to Puerto Rico, as I found the staff very nice and friendly and it wasn't over priced.

Leisure Partner

6/10

Pleasant

22 Nov 2025

Kaylash

Mosquitos and small flies in the bathroom. Seems to be growing mold. Also the tv didn’t have any sounds.

Leisure Self

6/10

Pleasant

19 Nov 2025

Mackenzie

The quiet hours of this location were heavily emphasized but there was a party happening in the lobby Friday and Saturday night until the early hours of the morning. We did not get much sleep while staying here.

10/10

Exceptional

17 Nov 2025

Susan

Really cool boutique hotel in Old San Juan!

Friends_and_family Friends

6/10

Pleasant

17 Nov 2025

Jeff

We were frustrated as we left a suitcase by accident, which contained some valuables. We were in a bit of a hurry as late checkout involved a fee. Our bad. They claim they threw it away.

6/10

Pleasant

15 Nov 2025

Ken

Checking in took a very long time. The gentleman at the desk was very disorganized, couldn't find my reservation but then had it sitting right infront of him. I was not impressed that I had to pay $2 for a bottle of water at check in. A complimentary first bottle would be a nice touch. The room itself was nice and cold , the bed was not overly comfortable, but not the worst I've slept on. The bathroom was in pretty rough shape. Broken tiles, and dirty around the sink area. The floors felt dusty on bare feet.
The breakfast on the terrace was VERY good. I was very impressed and the view was really nice.
The pool was nice, but was in need of some repair as there was lots of missing tiles.

Overall it was a decent experience, a little maintenance could go a long way to make this place great!

Leisure Partner

10/10

Exceptional

14 Nov 2025

Paolo

My stay was ok. Staff was friendly.

Leisure Self

10/10

Exceptional

13 Nov 2025

Canderly

Beautiful view of the city from the terrace, pool really small and falling apart, some employees were rude but most of them were super nice.

Leisure Family

10/10

Exceptional

11 Nov 2025

Marlene

The room eas spotless! Very good service and great location.

8/10

Excellent

11 Nov 2025

Jonathan

The staff were very kind and helping every time I asked for help.

Leisure Family_with_children

6/10

Pleasant

09 Nov 2025

Aaron

Made us wait until 3.00 for check in. They are not very accomodating for cruise passengers. Early che k in wad 1 hour earlier at a cost of 50$

10/10

Exceptional

07 Nov 2025

ROGELIO

everything was a ok

Leisure Partner

10/10

Exceptional

04 Nov 2025

Suzanne

Everyone who worked there was extremely pleasant. In the heart of Old San Juan and within easy walking distance to San Felipe del Morro National Historical Park.

Business

10/10

Exceptional

02 Nov 2025

Melvin

Good breakfast. Great service. Close to many places

Leisure Self

10/10

Exceptional

02 Nov 2025

jason

Great, fast and easy.