Name: Protea Hotel Pretoria Hatfield
Address: 1141 Burnett Street, Hatfield, -, Pretoria, 0083, ZA

10/10

Exceptional

15 Jul 2026

PETER

Great breakfast. Well located to walk to all activities

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Lee

Great staff

Friends

10/10

Exceptional

16 Jun 2026

Kholeka

The room was clean, staff professional, and the property well maintained.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Babatunde

Clean room and good service 👌

Self

10/10

Exceptional

24 Feb 2026

Jaccques

Great Experience

Pet

6/10

Pleasant

18 Dec 2025

Mmote

Yes the room was in good order.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Pastor Nancy

The most out standing part was the food and staff.

Business_and_leisure Self

10/10

Exceptional

20 Jul 2025

Larry

Protea blooms

Excellent value for money. A nice restaurant on site and breakfast offered at a discount rate if we agree on check-in. Unlike the neighboring City Lodge, the Protea Hotel in Hatfield offers you free access to Zone Fitness located in the mall across the street -- for a gym-goer this is an amazing bonus. The rooms are clean and comfortable with free fast-speed wifi. Uber makes everything easily accessible but if you like to walk, the neighborhood is walker friendly.

Business

10/10

Exceptional

05 Feb 2025

T

Superb Hotel

An excellent hotel, with great staff. There was a restaurant, bar and pool on site. The Gautrain station was a 5min walk away - and there was a shopping centre and plenty of bars and restaurants very close by.

Self

8/10

Excellent

09 Dec 2024

Verified traveler

Business hotel

It is a convenient hotel for visiting the University of Pretoria. They also have small conference/workshop facilities. The rooms are well equipped with comfortable beds. It is a large hotel, so breakfast and dinner times are busy at the restaurant. The buffet selection for both meals is good. Gym is available across the road in the shopping mall. Pool is not really a proper one- it is a tiny dip pool, no swimming is possible and it is also not heated. Staff is friendly. Overall, it was a good stay.

Business

10/10

Exceptional

19 Jul 2024

Jonathan

Good hotel good food happy to stay there again

Leisure Self

4/10

Poor

05 Feb 2020

Verified traveler

Disappointed

Booked a room with a king bed. Received a room with two single beds. Also paid for breakfast for one person but wasn’t showing on the hotel’s system.

Partner

8/10

Excellent

29 Jan 2020

Verified traveler

Staff very friendly and helpful. Very well located, shopping mall and restaurants

Business Partner

8/10

Excellent

21 Oct 2019

Verified traveler

All good. Except my key cards had to be updated twice as they stopped working.

6/10

Pleasant

14 Oct 2019

AB

This hotel is in a student location with loud music surrounding at night; and could get very noisy; there was a lot of shouting and banging of doors on the corridor in the floor level I was staying at about 3am-5am. The pool in the facility is also very small, not one you’ll be able to swim; no breakfast is provided at the listed Expedia price. There is no commensurate value for Money, as facility is relatively expensive with low value in return.

Business_and_leisure Self

8/10

Excellent

16 Sep 2019

Richard

Well positioned and comfortable. The gym needs a bit of an upgrade: too small, no aircon and half the equipment out of order. The location of the hotel is great , but the hotel needs a bit of an upgrade.

8/10

Excellent

17 Aug 2019

Melody

It was a good stay. The only problem I experienced was the noise from other hotel guests.

8/10

Excellent

14 Jul 2019

Verified traveler

The rank of air conditioners outside our room were nousy

8/10

Excellent

09 Jun 2019

Tsholofelo

Great hotel

Loved my stay.... the room was clean and quiet. I definitely recommend it.

10/10

Exceptional

20 May 2019

Wetsie

Amazing

4/10

Poor

08 May 2019

Hilton

Room was old but clean. It was, however, grossly overpriced for such poor quality accommodation. I would not stay there again.

6/10

Pleasant

17 Feb 2019

Christiaan

Not Protea Standard

Hotel is old and needs attention to linen and interior. Rooms smell. Water pressure low!

Partner

4/10

Poor

16 Feb 2019

JEAN-PATRICK

Room small, noisy all around the night, not possible having a internet connection, desk crew not efficient, restaurant crew smiling and efficient but poor food. I didn't recommand this hotel.

Partner

8/10

Excellent

11 Feb 2019

Verified traveler

Stay there regularly and generally happy

4/10

Poor

02 Feb 2019

Verified traveler

Internet was poor the whole time had to buy data bundles so that I work......only had sport channels on TV for my second day all the other channels were blank

Business_and_leisure Family

2/10

Poor

23 Jan 2019

Verified traveler

I was allocated a room without source of natural ventilation, I told the receptionist but said that’s the only room available.

8/10

Excellent

19 Dec 2018

Dawid

Pleasant

Had a pleasant experience

10/10

Exceptional

05 Nov 2018

Cosby

Will be back

It was very peaceful and enjoyable

10/10

Exceptional

29 Oct 2018

des

a hidden gem

totally impressed by the hotel itself and the staff and friendliness, the parking was a challenge due to having a larger vehicle and being central Hatfield it is rather noisy early in the morning but otherwise a definite hotel worth staying at and recommending to others

Family

10/10

Exceptional

24 Oct 2018

Verified traveler

The room was clean and the kitchen turned out superior food and ala carte dishes.

6/10

Pleasant

11 Oct 2018

MrD.

Fridge, Internet, Television did not work for the duration of my 3 night stay. Bathroom door has large 5cm gaps around the whole way with no exhaust fan and a tiny room.

8/10

Excellent

20 Sep 2018

Peter

close to the gautrain

accommodations and food were fine (not wow but acceptable). surrounding area was a little sketchy (I only felt unsafe once when I was followed by two people and asked for R500) but perhaps better than other areas. Beer was good but they ran out of the local brand and never restocked. desk and serving staff were attentive and helpful. it seems like no one reacts to the daily alarms

8/10

Excellent

16 Sep 2018

Verified traveler

Decent business hotel with lots of fast food around but not many restaurants

10/10

Exceptional

18 Aug 2018

Verified traveler

Clean accommodation, friendly staff, enough for me

I stayed there on a bed-only deal, so cannot comment on the breakfast or restaurant, but the staff was helpful and friendly. The room was clean and more than adequate for 3 nights stay. The area has lots of restaurants and fast-food places, and quite vibe-y since this is a student hangout. Very close to University of pretoria where I needed to be. I hired a car, but in retrospect taking the Gautrain and walking to the hotel is quite possible even with moderate luggage. Walking to UP campus would be no problem if the weather allows. Alternatively, one can always uber I suppose.

8/10

Excellent

27 Jun 2018

Sam

Stayed at the Sheraton last time in Pretoria and I’ve gotta say this hotel staff was much more welcoming. Rooms were clean and adequate. Location is great(literally across the street from Hatfield plaza and walking distance to several restaurants). Underground parking is convenient. Only negative takeaway was having to use an iron in a communal room down the hall vs having an iron either in room or on-demand in other hotels I’ve stayed at in the past.

6/10

Pleasant

25 Jun 2018

Verified traveler

The floor was quite noisy and housekeeping would take too long to have the room cleaned. Much as I had personal reading to do in my room, I had to stay away from the room to be able to do so

10/10

Exceptional

09 May 2018

Verified traveler

Good hotel. Some Tv remote buttons not working eg the power button.

10/10

Exceptional

06 May 2018

Verified traveler

Great hotel, close to embassies and shops and super amazing staff!!!

4/10

Poor

26 Mar 2018

Verified traveler

Room smelled funny, shower door did not close. Walls are thin literally can hear conversations word for word from next door

8/10

Excellent

20 Mar 2018

Verified traveler

On the edge of the University of Pretoria campus

The hotel was near the metro station from the international airport, and was easy to reach. It is also on the edge of the University of Pretoria campus, and therefore there were very nice restaurants and bars near by.

The staff were cheerful and helpful in getting me to where I needed to be.

The only drawback is that the restaurant only serves buffet meals, which is not always convenient.

6/10

Pleasant

19 Mar 2018

Verified traveler

Lovely 2-star hotel in the heart of Hatfield Pretoria University community

4/10

Poor

03 Mar 2018

Sundeep

The hotel staff were helpful but the hotel condition was really run down and bad for the price. Wifi was spotty and kept giving a message that you had reached the data limit. The front desk would enter a voucher number every day which was good but one had to run down to the front desk to input it every day. Corridors/Carpets were extremely dirty, stained and smelly. Room cleaning service was ok. Breakfast was not worth the price and extremely bad but there are at least three good choices right across the street.

4/10

Poor

02 Mar 2018

John

Could be better. A lot better.

Staff was friendly and helpful but the room design could be improved.
There are only two electric outlets for coffee maker, refrigerator, light stand, and hair blower. There is no extra outlet for my laptop and phone charger. Desk was tiny and Wi-fi speed was horrible. Room was dark and small. Interior decoration was sub par. Attached restaurant - a half star at best. It's definitely below Marriott standard.

6/10

Pleasant

15 Jan 2018

Mr MB

I had to attend the annual congress of the South African Association of Botanist and needed a place to stay that was walking distance to the of the University of Pretoria. Luckily we had rented a car because all of the entrances to the university were closed except the Lennun (sp?) entrance. This added an extra few blocks to have to walk. After hours even that was closed and only one entrance on the far side of campus was open making walking not only impracticable but dangerous. This was not the hotel's fault but I'm just saying. However, the couple of blocks on Burnett street close to the Hotel were hectic with aggressive car guards in over-abundance and taxis hooting all day and night with seeming disregards for stopping at traffic lights. The hotel itself had the potential to receive more that 3 out of 5 rating I would give it if it weren't under construction, especially in the underground parking area. This can be forgiven as it will improve the hotel rating once complete. The staff were pleasant enough and I have no complaints there as was the cleanliness of the rooms. One small complaint that although thehotel gave lip service to saving water by for example placing a sign in the bathroom saying that if you want to reuse your towels place the on the floor seemed to fall on deaf ears as the staff replaced them anyway. Just a small criticism but made me wonder how good the communication between management and housekeeping was. I would consider staying there again.

6/10

Pleasant

10 Nov 2017

Verified traveler

Food in the resturant insufficient and more leaning towards african tases than european
Wifi reception veery weak

6/10

Pleasant

16 Oct 2017

Donna

Staff were friendly but internet was really poor the four nights we were at the hotel possibly due to ongoing renovations.

Family

6/10

Pleasant

09 Sep 2017

Lloyd

Nothing for me here

This hotel is clearly geared for the business traveler. I am not a business traveler, so this hotel is not for me. The breakfast buffet cost more that I was willing to pay. Business travelers don't care. The wifi wasn't a complete failure (more on that later) but Business travelers have their own air cards and don't care.

Things that disappointed: The a/c in my room was set at 16C. The a/c near the elevators was set at 16C too. Neither area was close to that. My room was more like 25C. I opened my windows when the outside temperature reached 25C and closed them when I couldn't stand the noise anymore. I opened them again in the morning when it was cool.

The wifi kicked me off five times in the first two hours. The facility, in my opinion, lacked the broadband for a hotel of that size. It completely froze each night at about 8 PM and every morning at 7 AM. Breakfast opened at seven each morning. I had to completely log-in every time I was kicked off. Reloading my user id and reloading my password took about five minutes on their very slow network each of the dozens of times I had to do it. Checking email was a ten minute task.

Staff asked why I never used any of the deposit I placed on check-in. (Not that it was any of their business, but) I told them I ate across the street where food was half the price and the wifi actually worked. Staff asked why I never complained. I wouldn't have told them anything they didn't already know was my reply.

8/10

Excellent

04 Sep 2017

Verified traveler

Comfortable and clean room. Good location for shopping. Noisy area.

Partner

6/10

Pleasant

28 Aug 2017

Louise

Reasonably priced 3 star

The hotel is acceptable for a 3 star hotel. The check-in was very disorganised and slow. The rooms were comfortable enough and clean. I had to ask 3 times for the aircon remote as we didn't have one. Had some noisy neighbours in the hotel but that seems par for the course these days, and not the hotels fault. The surrounding area is convenient for business, university and sight seeing but not very pretty.

Partner

4/10

Poor

02 Aug 2017

Sajjad

2 star

Hotel room was grubby, grimmy.
Blanket on bed looked dirty & odor
2 star at best

10/10

Exceptional

04 Jul 2017

Verified traveler

Nice stay

Reasonable hotel for the price: clean room and comfortable bed. Small-ish room, but OK for the price. Convenient for University of Pretoria

10/10

Exceptional

26 Jun 2017

Jo-Anne

All in all good experience with friendly staff

Partner

2/10

Poor

13 Jun 2017

Zonke

Complete disaster.

Complete disaster, booked for 2 nights left after only 1. Fridays no dinner, a la carte menu a disaster. Had to walk across at night to find food externally. Bed is old and hard, mattress gone. Unlike other Protea Hotels I was told my Marriott card is only accepted for accommodation, which I had already paid online. Drain stench from the bathroom, terrible, being a sinus sufferer woke up with a terrible headache. Checked out before my departure date to book in another hotel for better accommodation. Will never ever book in Protea Hatfield.

Partner

10/10

Exceptional

23 May 2017

Thulisile

Cleanliness

Family

6/10

Pleasant

01 May 2017

Colin

Noisy

very noisy neighbours on the same floor. constant slamming of doors and chatting.
taxis in area constantly hooting, very annoying.
room lacked ventilation and aircon does not assist sleep as drys you out.

Partner

8/10

Excellent

29 Apr 2017

Verified traveler

The service was excellent. We had difficulty logging into the free WiFi, and Angolia from Front Desk came to our room to help. When she was unable to log-in, she offered free use of the business center so we could send a critical email. She then contacted the I.T. guy, and followed up with us to make sure we were able to get on-line in our room. Angolia was wonderful, and this level of customer service will bring me back every time. The biggest down side is the busy street, with all the micro-bus taxis. They like to beep there horns (all the time) to pick up fares. Because of the noise, we could not leave the window open for fresh air. But once we closed the window, we could not hear the taxi horns.

Family

6/10

Pleasant

10 Apr 2017

Verified traveler

Great budget hotel

Small,clean and intimate rooms. Great location,close to mall,gautrain station and night out fun.

8/10

Excellent

10 Apr 2017

Corne

Rooms are clean and comfortable. Noise level was too high and the area is not so great. Good access to main roads though. All considered l recommend it.

Partner

2/10

Poor

03 Apr 2017

Michael J

Bad stay

Could not get any sleep due to people partying in the corridor & slamming doors till 05h00.

Family

10/10

Exceptional

17 Mar 2017

ruth

very happy

the staff couldn't have been more helpful with any of my requests

10/10

Exceptional

21 Feb 2017

ephodiah

Peaceful and quite

great place and location and its quite

10/10

Exceptional

12 Feb 2017

Gladys Sellwane

Excellent Hospitality

Protea Hotel staff gave me excellent service and hospitality.
They are very quick and fast to attend to me with whatever i request.
They transported me happily to my business workshop on time also they picked me up right on time without paying extra money.
I had my prokard discount voucher with me and they gave all my benefits i was suppose to receive from prokard which was 1night free on the 11th plus 50% Breakfast on the 11th and 12.
Protea Hotel is excellent i will recoomend it to my friends and family

10/10

Exceptional

12 Dec 2016

Robert

Comfortable

It was awesome we had a great time

Family

8/10

Excellent

11 Dec 2016

Ajibola

Convenient and clean.

Service was excellent

Family

10/10

Exceptional

19 Jul 2016

Aubrey

sights and sounds of Hatfield

I love the atmosphere inside and outside!!

10/10

Exceptional

18 Jul 2016

Verified traveler

Hidden jewel

Excellent

8/10

Excellent

27 Mar 2016

Verified traveler

Private

Good

Family

8/10

Excellent

16 Feb 2016

Verified traveler

Well worth the money,

Stayed with a friend for the cricket,

Easy to find with FREE secure parking, check in was good, lift was difficult to use as not recognising the card, hotel was clean and quiet, RSA seem to have a issue in giving twin beds so ended up sharing a double with my mate, overall perfect for the money, only issue was vending machine not working during the night and no bottled water on the premises, had to walk 500 yard at 3am to the garage,neighbour hood seemed safe even at that time with plenty of shops and restaurants but little in the way of\"decent\" bars

Family

2/10

Poor

11 Jan 2016

graham

the room was not clean, the air con didnt cool the room down, the safe which we wanted was stuck on lock from previous client and our request for it to be fixed was not done , the remote on the tv had flat batteries................................. will not return

Partner

6/10

Pleasant

02 Dec 2015

Brian

Restaurant & bar service poor,front desk & parking gave good service

Family

10/10

Exceptional

23 Nov 2015

Chris

Value for Money!

I enjoyed it ant the staff were very friendly

10/10

Exceptional

31 Oct 2015

Verified traveler

Walk from Hatfield Gautrain Station

Easy walk from Hatfield Gautrain station. Entire hotel very clean. Bed very comfortable. Front desk staff extremely helpful. Good solid in room Wi-Fi during my stay. Many food and shopping opportunities nearby. Great value!

8/10

Excellent

19 Oct 2015

Jaspar

Great experience

Awesome experience

Family

10/10

Exceptional

06 Oct 2015

Verified traveler

Good for business and Tuks access

I was there for a one night stay while I attended a function at Tuks. The hotel was well positioned for this although to be honest I thought I was booking at the Protea Manor hotel which is a few hundred meters down the road. My mate also booked in this hotel, but he thought he was booking into the one in Arcadia. Amusingly we ended up in the same hotel at least. The name Protea Hatfield is a bit too generic considering there are others in the Hatfield area. This one is better than the Manor though so it was a happy mistake. The staff were absolutely fantastic.

Family

6/10

Pleasant

23 Sep 2015

Verified traveler

average

The room is clean but small.
The lobby looks like security desk of the building and staff is straightfaced.
Good things are shopping complex is just right cross the road and many restaurants surround the hotel.