Luxury Inn

Canada , Collingwood-ON
COLLINGWOOD , First Street
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

15 Mar 2026

guillermo o

It was great

Self

10/10

Exceptional

15 Mar 2026

Guillermo

It was great

Self

10/10

Exceptional

25 Feb 2026

Brianna

Room was good despite construction

Self

8/10

Excellent

06 Jan 2026

Henry

room was clean

Partner

8/10

Excellent

28 Dec 2025

Francine

The stay is cool .. but there still remodeling. So it still needs some fixtures inside the rooms.

Partner

2/10

Poor

22 Dec 2025

Elias

Terrible because i didn't have money's for the deposit i didn't got my money back for which i made my reservation that's all i have to say at least i should got half of what i pay for the reservation

Self

6/10

Pleasant

20 Dec 2025

Nestor

Nightlight stand tables filthy!

2/10

Poor

14 Dec 2025

Hector

The owner is rude and didn’t honor my booking price

Business

10/10

Exceptional

28 Nov 2025

Hugo

Nice clean room with all the updates in it. All the electrical sockets worked and lights. Very nice.

2/10

Poor

27 Nov 2025

Jesse

Our room wasn’t available nor would’ve been , I booked online a “smoking room “ turns out no smoking rooms… last at counter was rude .

Partner

10/10

Exceptional

26 Nov 2025

Rodrigo

Clean rooms staff.

Partner

8/10

Excellent

18 Nov 2025

Monique

Decent for the price

2/10

Poor

10 Nov 2025

Adryan

Did not have free WiFi advertised also the room itself is not the cleanest so for anyone who wants a nice clean room you won’t get it here

Leisure Self

10/10

Exceptional

10 Nov 2025

Gale

Room not so spotless! A little disappointed

2/10

Poor

06 Nov 2025

Oscar

Terrible customer service messy dirty rooms

10/10

Exceptional

01 Nov 2025

Brianna

Friendly staff, nice room

Leisure Self

4/10

Poor

27 Oct 2025

Nestor

The rooms are never completely clean.

4/10

Poor

27 Oct 2025

Nestor

Stayed there a few times no consistency in cleanliness, sometimes they’re clean and sometimes they’re not.

Business Self

2/10

Poor

26 Oct 2025

Gerardo

Solo pague y no nos dejó hospedar como reclamo lo q pague en esta aplicacion

Partner

2/10

Poor

26 Oct 2025

Aniya

The room was dirty all around and the people at the front super rude didn’t have the room I requested gave me two beds instead of one and insisted I only use one bed. Tub was dirty there were toenails all over the floor that beds were dirty it’s like they never cleaned it then I checked out he was tryna keep my money no thanks don’t book!!!!!

Friends_and_family Friends

8/10

Excellent

25 Oct 2025

Nestor

Room was clean, air-conditioning worked well, and staff was friendly!

Business_and_leisure Self

8/10

Excellent

21 Oct 2025

Nestor

Made beds towels, but did not wipe down dusty

10/10

Exceptional

19 Oct 2025

Amanda

Clean room very cozy

Leisure Partner

8/10

Excellent

13 Oct 2025

Nestor

Didn’t try the Internet, AC did work. Neighbors were noisy.

Business_and_leisure Self

8/10

Excellent

13 Oct 2025

Joe

The staff didn’t clean the room

8/10

Excellent

13 Oct 2025

Charles

The hotel itself was very clean and well maintained, please be aware that the owner will ask you for a 50 dollar cash deposit, not a credit card but cash, after a long 10 hour drive I had to go drive and find a bank to bring back 50 dollars before he would let me check in. You get zero paper work when you check in, not even a receipt for the cash. The hotel had Wifi but not information on how to use it. Luckily for me, It was literally a place to sleep and nothing more, even though I didn't sleep under the covers because the white sheets had weird brownish red spots on them that I wouldn't trust, so I slept in my clothes on top of the covers. It wasn't horrible, but very odd practices.

Leisure Self

2/10

Poor

11 Oct 2025

Summer

Poor customer service

10/10

Exceptional

01 Oct 2025

Christopher

Quiet, spacious and clean.

Business

10/10

Exceptional

01 Oct 2025

Francine

Good

Partner

4/10

Poor

28 Sep 2025

Jose

The AC suck there's no ventilation the bathroom vent was broken loud

Leisure Self

10/10

Exceptional

23 Sep 2025

Christopher

Very nice and quiet

10/10

Exceptional

22 Sep 2025

Hugo

Clean and comfortable stay. Nice updated rooms and furniture.

10/10

Exceptional

21 Sep 2025

George

Very friendly and quiet

8/10

Excellent

21 Sep 2025

Juan

Hidden Diamond in plain sight

Stay was last moment trip and got lucky finding this hidden jewel. A great stay thru and thru.

Friends_and_family Friends

2/10

Poor

07 Sep 2025

Lisa

No go

The front desk was rude...the room was not clean wifi didn't work and the ac was not working well at all. The reason we got the room was to stay cool and relax. Also the no visitors was not a good thing my ride was going to come in the morning and stay and got denied

Partner

8/10

Excellent

04 Sep 2025

Roy

Hidden cash deposit

The only thing I wasn’t expecting was the 50$ cash deposit you need to get your card to your room even though you payed full price for your room weeks before hand

Self

6/10

Pleasant

02 Sep 2025

Miguel

Really dirty

It was alright, the only thing is that it was really dirty, walls splattered with stuff and not cleaned, carpet and floor extremely dirty and can’t even walk barefoot on it, towels and bedsheets were full of stains and probably not washed, bugs crawling on the floor and behind the fridge and drawers.

Partner

2/10

Poor

21 Aug 2025

Steve

At 3 o’clock in the morning after booking and paying for my reservation, I was refused to check in because of a no pet policy. This hotel did not distinguish service animals from pets and didn’t matter what I said where I was what it happened they basically said get out of here no thank you you put me in a really bad situation. I was unable to check in to a hotel that night I had to sleep in my car my service dog And have not been refunded nor has the staff tried to resolve it nor has Expedia Expedia offered me $100 inconvenience fee when this is a clear violation of American disability act by both parties.

Business

10/10

Exceptional

20 Aug 2025

Frank

Manager here are very nice and helpful

Leisure Self

10/10

Exceptional

18 Aug 2025

Frank

Wish the A/C worked better

Leisure Self

2/10

Poor

18 Aug 2025

Francine

The air conditioning didn't get cold , it was very hot.

Partner

2/10

Poor

17 Aug 2025

Symphonye

Another dilapidated dump ran by novice foreigners

Awful dirty roaches sink was clogged no breakfast dirty towels uncomfortable beds outdated broken furniture and curtain broken air conditioner dirty towels pillows are a joke flat like cardboard rude unhappy unprofessional staff unkind unfriendly and unpleasant and unsightly (missing teeth ) not a safe place as I was harassed by an unknown person as I went to my car the staff just watched did nothing to help made my stay there much worse than necessary check in took 25 minutes at 11:00pm Ridiculous claims he couldn’t find reservation but I called before I arrived and they told me I had a room for the first floor. When I arrived surprise nothing on the first floor then miraculously they have a room now so unnecessary and I think it’s only bc I’m black. I’m so tired of these racist proprietors of these businesses who I pay my hard earned money to just to be treated like freshly microwaved fecal matter he rudely tapped his fingers as I signed the paper work and when I looked at him straight in the eyes he simply continued to do so. Complete and utter intentionally rude behavior from someone who doesn’t even have a firm grasp on the English language the language of the country he is in doing business poorly and doing a huge disservice to hotels.com and the entire Expedia enterprise should not be on the app as no one should have to be put through this kind of treatment because apparently you don’t have to be skilled in proper business etiquette or ethics to work at a hotel. Sad

Self

6/10

Pleasant

14 Aug 2025

Jose

In the beginning was cool then I reserved another night they told me that I leave from 11:00 a.m. to 3:00 p.m. that's b*******

Business_and_leisure Self

2/10

Poor

10 Aug 2025

Darielle

I did not stay at the property and I was still charged still waiting on a refund. There was a lot of construction on the property was put. In a room with mold and a big hole in the ceiling with no working Internet no working TV and the refrigerator door was hanging off. There was a pamphlet in the wrong that stated that there was continental breakfast being served which everything on the pamphlet was not true.

Business_and_leisure Family_with_children

4/10

Poor

10 Aug 2025

Manuel

No entertainment

No television, WiFi or Internet for the entire 3 DAYS of stay. Property is under a little renovation but I could've been told upon check in no cable services are available.

Partner

2/10

Poor

26 Jul 2025

Taja

Worse customer service, smells like curry. They don't take care about resolving customers issues when brought up. the first room was gross and stink the second room smelled like an attic definitely not suitable for my 6 year I'm highly upset. They wouldn't print out my receipt and kept giving me the run around. Do not stay here!!

Family

2/10

Poor

18 Jul 2025

Michael

Fire alarm went off every morning just after 9am and the neighbor in room 205 was excessively loud

Leisure Family_with_children

2/10

Poor

17 Jul 2025

Isabel

Service was horrible. Very sketchy and made me a little cautious of the area. Would not let check into my room without paying an additional fee in cash. Became very hostile and rude when I offered to pay in card

10/10

Exceptional

14 Jul 2025

Denise

Staff was friendly and the room was comfortable

Leisure Partner

10/10

Exceptional

14 Jul 2025

Vanessa

Yes

2/10

Poor

13 Jul 2025

Candelario

Poor customer service

Front deck person kept accusing my girlfriend spending the night when I took her home to her parents and picked her up the next morning. She was there maybe for a total of 3 1/2 hours in two days he said “never to return again stay away from this hotel.” Also had to wait 10 minutes in the lobby for our $50 deposit in cash. You had to go check the room while we waited..

Partner

2/10

Poor

13 Jul 2025

Verified traveler

Horrible stay

Roaches are everywhere as soon as you step into the room. Pillows are dirty & unclean, one was even covered in cat urine! The beds are extremely uncomfortable. The bathroom smelled horribly of men's body odor. Floors were unswept & unmopped. The site says free wifi but they actually charge for it! I would stay far away from here!!

Self

6/10

Pleasant

13 Jul 2025

Rogelio

50 dollar cash only charge with no receipt or notice at check in.

4/10

Poor

09 Jul 2025

Adrian

Rooms are dirty broke down almost to the point of or just plain disgusting...they need to put a lot more effort in cleaning the rooms

2/10

Poor

08 Jul 2025

Rosendo

Horrible
Air cond was worm bed was Brocken area was all dirty
And I don’t know why they ask you for a cash deposit

Leisure Self

10/10

Exceptional

07 Jul 2025

sheila

Great place comfortable and safe

Great owners helpful and friendly. Safe hotel in a great location

Friends_and_family Family

4/10

Poor

07 Jul 2025

Verified traveler

No trash can in the room, the toilet was really weak, and I had to ask to be let in my room each time because the door lock was broken.

10/10

Exceptional

14 Jun 2025

Vanessa

Awsom

10/10

Exceptional

13 Jun 2025

Rafael

Very good service good quality

2/10

Poor

13 Jun 2025

Antoinette

The key maker wasn\"t working.plumbing issues. Unprofessional.

Business_and_leisure Partner

10/10

Exceptional

04 Jun 2025

Jacob

The room is very nice, spacious and a quiet area.
The only thing was the unexpected $50 CASH deposit… you get it back at check out.
And they physically check the room for damages when you check out.
5 out 5 stars

Self

2/10

Poor

03 Jun 2025

steveson

Who rents a room with NO TV. Who OVER BOOK their room over a reservation? LUXURY INN!!!

Leisure Partner

10/10

Exceptional

01 Jun 2025

Eladio

Very good service

10/10

Exceptional

28 May 2025

GilDavid

I enjoyed my stay

Self

4/10

Poor

23 May 2025

Verified traveler

I wish i could say something nice about this place other then it is quiet but every time we go there is alway something different thay happens during checking, either he tells me to not go thru the app and we will me better price but its always more expensive. We always say a non-smoking room but yet we get put in a room tha smells like smoke and we never got asked for a deposit when we would do the booking thru the app but now we did and it has to be cash, with no atm in the property and had to drive to a bank and had to come back so its a super inconvenience but i think this was the last time we will ever stay there

Partner

6/10

Pleasant

09 May 2025

Brian

Cheap room, nice staff, parts of room were dirty with cobwebs covering bathroom window and baby roaches in the bathroom at night

Partner

6/10

Pleasant

08 May 2025

Cristian Manuel

It was ok a bit dirty but friendly staff

2/10

Poor

05 May 2025

Ira

I wasnt even

Self

6/10

Pleasant

04 May 2025

Brian

Was okay but wasnt given a room key when checked in a a

2/10

Poor

04 May 2025

robyn

This place is crap

When i arrive and i told the guy my reservation was just for 1 night, but i meant to do it for 2 nights. He told me i would have to check out at 11 and check back in at 3 if I wanted to pay for another night. That had to be the dumbest thing ive ever heard. Not a very smart guy... so you want to have to pay your housekeeper to come clean, when you could of made more money from me adding a day, but instead ill be taking my money somewhere that is more accommodating. Oh and then he says \"NO VISITORS!\" What!!??? Im out here visiting, but i cant have visitors!!!! GOOD THING I ACCIDENTALLY BOOKED IT FOR 1 NIGHT!

Partner

4/10

Poor

03 May 2025

Luis A

As much as I request to clean the room and put clean towels they just ignored me.

Business_and_leisure Partner

2/10

Poor

27 Apr 2025

Keith

Bad experience

It was a bad experience, we left after 2 hr.the room was horrible

Partner

2/10

Poor

23 Apr 2025

Mukesh Govind

Not good place for family, no daily cleaning in the hotel and very far from the city with no public transportation system near hotel area.

Leisure

2/10

Poor

21 Apr 2025

Arturo

This hotel made me feel very uncomfortable the place smells.

Leisure Family

8/10

Excellent

21 Apr 2025

Andre

One didn’t care for the fact that I had to pay a $50 deposit in cash. They would not accept a credit card. I had to go get cash as one doesn’t travel with cash. I had to plead for a receipt for the $50.

Business_and_leisure Self

2/10

Poor

15 Apr 2025

brody

The owner of the property was real rude got into it with my boss but just come and dropping me off saying he wasn't in the room so he couldn't be in the property

Leisure Friends

2/10

Poor

13 Apr 2025

Verified traveler

One of the Worst Hotel Experiences I’ve Ever Had !

I don’t usually leave negative reviews, but this place absolutely earned it. From the moment I walked in, it was clear the room hadn’t been properly cleaned in a long time. The bathroom was especially disgusting — there was black mold everywhere, the bathtub faucet was running nonstop, and the bathroom door didn’t even close, so forget about any privacy.

To make things worse, there was so much dust on the mirror that someone had actually written graffiti in it — and no one bothered to clean it up. That tells you everything you need to know about the level of cleanliness and maintenance here.

This wasn’t just disappointing, it was borderline uninhabitable. I would not recommend this hotel to anyone unless you're looking for a horror movie set.

Partner

2/10

Poor

12 Apr 2025

Konstantinos

Is unbelievable and ridiculous to charge people this amount per night and to be so dirty haven’t see in my life something more dirty than this …beside behind furnitures and under the bed was dirty they even had nails with white smoking product this area of the room seems that haven’t clean for couple weeks beside that they give me wrong room beside I choose to pay something more to take better room …after that the employees were rude on the limit of racists ….

Business Self

10/10

Exceptional

11 Apr 2025

Alicia

Big rooms. Kind owners

The room is huge and spacious. We have a toddler and he ran in the courtyard and knocked on doors the owners came out and were not angry. They were kind and understandable. Very nice people. Walls are thin you can hear the fun in the other rooms but its okay. I would definitely stay here again.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Canh

No wifi instruction

Leisure Family

2/10

Poor

04 Apr 2025

Vanesa

Dirty smelled really rude customer service

2/10

Poor

31 Mar 2025

Joseph

Always try to rip people off very dishonest

Leisure Partner

10/10

Exceptional

30 Mar 2025

Martin

👍

Business_and_leisure Partner

8/10

Excellent

27 Mar 2025

Patty

The young boy working at the office went upon & beyond to find me a room downstairs

Leisure Partner

6/10

Pleasant

23 Mar 2025

Jozeph

Not swept correctly. Not mopped. Bed bugs.

Business_and_leisure Self

2/10

Poor

23 Mar 2025

Angel

Cash deposit only
Rooms are dirty

Business Family

4/10

Poor

30 Nov 2024

Alan

Had to check in standing outside in the cold instead of in the lobby! The bed was hard as a rock. The bathroom and sink area was straight out of a third world country! Old, outdated and missing some of the basics you might expect, like Kleenex!

Business_and_leisure Partner

6/10

Pleasant

20 Nov 2024

Cynthia

There were cockroaches in the room. Not happy about that!

Leisure Partner

10/10

Exceptional

02 Nov 2024

Cynthia

Very friendly staff

Leisure Partner

10/10

Exceptional

02 Nov 2024

Martin

Nice and peaceful

Leisure Partner

2/10

Poor

11 Oct 2024

Joel

Place was super dirty. They wouldn’t let me check in and had me wait till the room was ready upon checking in the room was still filthy . There was dirty all over the jacuzzi old food left in the fridge . Things didn’t work outlets broken . When I told the front desk he didn’t care so I had to ask for some cleaning supplies to clean the room myself.

Leisure Partner

10/10

Exceptional

01 Oct 2024

Cynthia

Staff was kind. Very quiet. Slept good. Neighborhood was old.

Leisure

6/10

Pleasant

09 Sep 2024

Ashraf

Never give your credit card details

I paid for my reservation in cash upon arrival, but later the hotel charged my credit card for 1 night Unjustly. I found out that later, and I sent many emails to the hotel to refund me but they never reply, also they never answer phone calls.
Bad smell inside the rooms, the Receptionist are Indian, so it is very difficult to communicate with them

Friends_and_family Friends

10/10

Exceptional

25 Aug 2024

Christine

We really enjoyed our stay!!! Really looking forward to returning

Leisure

4/10

Poor

13 Aug 2024

Richard

The property management here booked my room to someone else and thus couldn't give me the room, despite having called them 4 days before the trip and having them confirm that they had my booking on file.

Business_and_leisure Friends

2/10

Poor

05 Aug 2024

William

Manager couldnt find our reservation. Tried in person booking with the manager but there were no vacancies for rooms with jetted tub or other. While waiting to get ahold of Expedia, 2 more people were turned away because their reservation wasnt found either.

Leisure Family_with_children

4/10

Poor

29 Jul 2024

Ken

The property and room would have been fine for a roadtrip stopover, but when we arrived, they were reportedly overbooked with multiple disgruntled guests ... a very strange experience being asked to wait at our car for the manager to deal with this issue and then finally get our check-in and key.

4/10

Poor

28 Jul 2024

Pablo

For the price u could get something better

Leisure Partner

4/10

Poor

24 Jul 2024

Maria

Overbooked so they sent us away

Leisure Family_with_children