Name: Thi Thao - Gardenia Hotel Dalat
Address: Phan B?i Châu, 29B, Dalat, VN

2/10

Poor

06 Sep 2015

Joixus

Most Horrible Hotel Ever Stay

Travel to Dalat by bus from HCM, reached 4am. Knowing that, I booked 2 rooms starting from previous date, so that we can have a resting place once reached.

Upon arrival, there's only one staff around and he's sleeping on the benches. And he's first response after receiving my booking printout, \"You can't check-in now!!\" Why can't I check-in if I've booked starting the date before???

Next, we went to our rooms, first room wasn't done up. Mattresses were out of bed frame, whole room was messy. Second room, no power. Both are at level 4.

Rooms are without \"Room Make Up\" sign board, cleaner will clean your room when \"Do Not Disturb\" sign wasn't hang on the door. OMG!!! This hotel staffs are not up to standard and dishonest. After a long day tour, back to the room, the room was very neat but money in a jacket were gone.

I went straight to front counter, looking for hotel manager, I was told manager wasn't in hotel, the staff is the only one around. What a hotel without any management staff around at anytime. After reporting all incidents, the staff just apologise and will report them to manager. Even demanded to see manager the next day, it never happen.

I, hereby, DISCOURAGE everyone to stay in such horrible hotel. I do believe there are better one around.

2/10

Poor

06 Sep 2015

Joixus

Most Horrible Hotel Ever Stay

Travel to Dalat by bus from HCM, reached 4am. Knowing that, I booked 2 rooms starting from previous date, so that we can have a resting place once reached.

Upon arrival, there's only one staff around and he's sleeping on the benches. And he's first response after receiving my booking printout, \"You can't check-in now!!\" Why can't I check-in if I've booked starting the date before???

Next, we went to our rooms, first room wasn't done up. Mattresses were out of bed frame, whole room was messy. Second room, no power. Both are at level 4.

Rooms are without \"Room Make Up\" sign board, cleaner will clean your room when \"Do Not Disturb\" sign wasn't hang on the door. OMG!!! This hotel staffs are not up to standard and dishonest. After a long day tour, back to the room, the room was very neat but money in a jacket were gone.

I went straight to front counter, looking for hotel manager, I was told manager wasn't in hotel, the staff is the only one around. What a hotel without any management staff around at anytime. After reporting all incidents, the staff just apologise and will report them to manager. Even demanded to see manager the next day, it never happen.

I, hereby, DISCOURAGE everyone to stay in such horrible hotel. I do believe there are better one around.

6/10

Pleasant

24 May 2014

Egor

Pretends to be better than it is

This is an OK hotel in Da Lat, not bad, but not super good as well. Some things in amenities list, like sauna, are for a fee and not cheap.

4/10

Poor

12 Apr 2014

Michelle

Loud and Uncomfortable and my shoes were taken

Thi Thao was one of the worst hotels i have stayed at, paid for 3 nights only lasted 2.

The bed was rock hard to the point it was difficult to sleep in, and the walls paper thin could hear EVERY thing, form both outside and inside the hotel we were woken up @ 2:30 am both days by a rooster who continues to crow till sun up.

Also the shower door opened inside the shower, so if you are a larger person you may not even fit into the shower recess...Do not book here if you are over a Aus size 16.... you will not get in the shower.

The reception staff were pleasant enough, however when we left i realised that i had left my shoes in the room. We went back and staff stated that they were not there however i knew that they were there when we left, asked to talk to the manager and staff looked at us blankly and said that my shoes were not there? Also our room was only cleaned on one of the days, they just skipped it on the 1st day we did not put any do not disturb signs out.

We moved to the best western for an extra $12 per night and got breakfast included best move ever, clean comfortable great service, my partner left his laptop in the room and housekeeping called us to let us know!

8/10

Excellent

06 Apr 2014

NicoleAndWeston

Delicious breakfast, excellent pool!

The hotel was nice, clean and conveniently located. The big draw though would have to be the awesome, big buffet breakfast and the gorgeous pool! The hotel staff was also very helpful in booking other things. Conveniently, you can rent bicycles from the hotel for a quick trip to the beach!

8/10

Excellent

03 Feb 2014

Sarah

Nice Room

Room was big, clean and comfortable. Staff English wasn't great which lead to some confusion. The facilities of the hotel (jacuzzi, restaurant) were not made clear, and a room service menu in my room was not able to be ordered from. When I called the desk they had no idea what I was asking for and gave me the extension for the restaurant, which didn't work. The location was great, just a 2 minute walk to the market and 5 minutes to the lake.

8/10

Excellent

26 Dec 2013

Verified traveler

Nice hotel

Great hotel about five minutes out of the centre. Near sinh cafe bus station. Jacuzzi was hard to find and staff a bit unfriendly there.

Partner

8/10

Excellent

13 Nov 2013

Le

It's ok

Good

Family

6/10

Pleasant

01 Nov 2013

no1eyeno

Budget Price and OK!!

The Staff in the little Hotel are first Class. The Bell Hop was a Little lazy to help most of the time. The Room had plumbing problems the shower was not sealed with Silicone so water was all over the floor. The sink and Shower did not have a water trap and the smell of sewer gas was very bad at times. No way to heat the room and it was cold, which is the problem in my new hotel. Good Location a few buildings down the hill to where you can rent a motorcycle. I stayed 7 days and for the price it gets 2 Stars. The Staff are very nice and helpful.

Partner

6/10

Pleasant

25 Oct 2013

Carole

Good location, friendly staff

The staff spoke little English, but tried hard to help. There was no in-room safe even though it was advertised as having one. Breakfast was acceptable although nothing special.

8/10

Excellent

23 Oct 2013

MalibuDan

Simple and Nice

We added another 6 nights here. This is a clean and simple family run Hotel. You cannot complain about this budget priced hotel with a fresh made breakfast for my wife and I. I stay at 5 star Hotels and I can enjoy 2 star as well. Great local PHO for just over a dollar, just up the street around the corner. Near to the big market place and the Lake in town. So many cheapo's here complain about things that are minor. They are too cheap to go to the Hotel thats ten dollars more.

Partner

4/10

Poor

21 Aug 2013

Rob

Check others before booking

We booked a room that was advertised as having a lake and garden view. The room we got was anything but and was obviously of a lower standard than what we had booked, paid for and received confirmation from Expedia. It smelled of cigarette smoke. After complaining we were shown another room which smelled even more strongly of smoke. We settled for a third room. From the outset no assistance was provided with luggage. None of the rooms had a lake and garden view. in all three rooms the refrigerator had been turned off. None of the rooms had a fan (we were told that no hotel in Dalat had airconditioning). It was possible to open a window which meant that traffic noise and loud music, especially over the weekend, was an issue. The buffet breakfast is very much aimed at a Vietnamese clientelle.

2/10

Poor

25 Jul 2013

Yen

bad services

Bad services with unfriendly staff. The receptionist did't know any thing, go around the hotel to ask for info. Cannot charge by visa. We never come back thís hotel again. May be they don't welcome guest from booking hotel website.

Partner

4/10

Poor

07 Apr 2013

Verified traveler

Disappointing, mainly because of staff

The room was ok: clean and pretty new. But we were not happy with the way the staff treated customers. They speak hardly any English and when I neede d to use the internet because of a medical emergency they didn't offer any help. The breakfast is poor and be aware of noise during the night because there is a karaoke bar on the roof (drunk guest can also cause noise in the hallways during the night).

Family

6/10

Pleasant

05 Feb 2013

Kevin

No breakfast buffet if there are not enough guests

The one thing that made me very mad right from the start with this place is the \"free breakfast buffet\" which was not a buffet at all, and as they explained to my Vietnamese wife, there were not enough people for the buffet, so you have to order off the menu, and they don't charge you for the food you order (not clear to me if they would have charged if you reordered or not), but if you want a soda like a coke or something, you need to buy that for a buck, or you can bring the one from the room for about 75 cents. I was not happy with the stay because of this, as I felt like I paid extra for this place so I could get breakfast buffet included, but they didn't have it, so I could have just stayed at another place for a lot less money. All in all, I will not stay here again because of this, and I will not recommend this to any friends or anyone. This is a horrible business practice, and it has just lost at least two customers that return to Dalat regularly. The food and drinks in the room (not that great) were cheap enough for you to eat and not worry about it, and even though I was angry about the breakfast, when I checked out, they said I owed nothing, I knew I ate two bags of chips, so I told them and then paid for them even though they didn't catch it. I didn't go to the Jacuzzi or massage parts of the hotel, so I cannot comment on those, and overall, the hotel was clean, but I still won't go back.

6/10

Pleasant

31 Jan 2020

Verified traveler

Không cho nước uống theo tiêu chuẩn ngày 1 chai 1 khách như các khách sạn 3 sao khác

Leisure Family

6/10

Pleasant

03 May 2019

PL

Good location. It's located near the night market. However, the hotel staff can't communicate in English.

Leisure Friends

8/10

Excellent

19 Feb 2019

Verified traveler

Lưu trú 5 ngày 4 đêm tại KS Thi Thảo Gardenia 2019

Khi nhận phòng, chúng tôi khá bất ngờ khi phòng không có view như quảng cáo của khách sạn. Phòng rộng rãi phù hợp với lưu trú gia đình, khách sạn gần trung tâm Dalat, chỉ có điều trần phòng bị thấm nước (đen), remote bị mất nằp đậy pin, tách và dĩa uống trà bị mẻ. Chốt khóa phòng tắm và chốt khóa phụ cửa phòng chính bị hư.
Có trà nhưng không có cafe và máy sấy tóc.
Đề nghị có máy sấy tóc do thời tiết ở DALAT khá lạnh

Family

4/10

Poor

22 Jan 2019

Verified traveler

Voorlopig niet boeken!!! DON'T GO!!! Renovation!!!

Boek hier voorlopig niet!
Overal stof, boren, timmeren. Op de gangen uit elkaar gehaald meubilair en deuren.
Ramen en deuren sluiten slecht waardoor het waait in de kamer en het was koud. Heb er een dekbed bij gevraagd.
De aardige mevrouw van het restaurant doet haar best om duidelijk te maken dat je kunt kiezen uit brood met ei of jam en thee.
Op de 6e verdieping lagen allemaal bouwmaterialen dus maar niet geprobeerd boven bij het café te komen.
De douche is alleen voor slanke mensen want de deur draait naar binnen waardoor je je tussen de muur en de deur moet wringen.
De dames bij de receptie doen hun best om je te helpen.
Vlakbij Sinh Tourist voor bus en excursies. 10 minuten lopen naar de nachtmarkt.

10/10

Exceptional

23 Nov 2016

Verified traveler

Super hôtel près du lac!

Service sympa, lit trop confortable et super bien situé!

Partner