Tanne

Germany , Erfurt
ILMENAU , Lindenstraße, 38
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100 reviews shown

2/10

Poor

25 Jun 2026

Laura

There was a significant amount of mold in the shower and on the ceiling of the bathroom. When I alerted the front desk, they seemed very annoyed and reluctantly switched my room. The new room also had a significant amount of mold. My nine year old daughter had trouble with the arcade card and when she asked for help, the attendant was very short with her. The hotel is very outdated and there are minimal amenities outside of the indoor park. The breakfast was extremely expensive and it took over twenty minutes to get a coffee. All around, it was a very bad experience.

Family_with_children

4/10

Poor

25 Jun 2026

diquiera

My room had a colony of ants . The floor had not been clean the sheets were not changed . My kids loved the pool.

Family_with_children

8/10

Excellent

24 Jun 2026

Dillana

It was okay.But was misled with the buffet.

Family_with_children

10/10

Exceptional

24 Jun 2026

Javier

Muy limpio y bonito lo único las camas no eran demasiado confortables

Family_with_children

8/10

Excellent

24 Jun 2026

Anita

Buffet was much more than I expected. Food was varied and very fresh. Well done

Family_with_children

10/10

Exceptional

24 Jun 2026

Samantha

Clean room

Family_with_children

6/10

Pleasant

23 Jun 2026

Lisa

A lot of extra fees and you pay for everything at high prices. $25 to park on the lot . Ridiculous. This is not in a city where they have to build parking garage. No coffee available in the morning unless you go down to the coffee shop and pay for it. No coffee pot in the room . I thought for the price breakfast was included. It was not and it was expensive buffet.

Partner

6/10

Pleasant

22 Jun 2026

Krystle

I have visited in past years and noticed that most of the daily activities have been cut. There used to be sand art, tattoos, donut decorating, reptile show, and silent disco. This all has been replaced by two activities: yoga and a dance party. I was disappointed to see these activities are no longer on the schedule.

Family_with_children

10/10

Exceptional

22 Jun 2026

Alba

Clean room , staff 100%

Friends

10/10

Exceptional

22 Jun 2026

John

Staff was very friendly and helpful. Rooms were very clean. Could use a restaurant that didn’t serve pub food but overall was a great experience

Partner

4/10

Poor

22 Jun 2026

Jennifer

It is definately geared more towards little kids. Ours were bored there and we just went to dorney park. Parking is terrible, guests pay 25 a day and are forced to park a mile away for the free parking aqua park goers. Wayyyy....too overpriced for what it is.

Family

10/10

Exceptional

22 Jun 2026

ANNIE

👍

Family_with_children

10/10

Exceptional

21 Jun 2026

Sheila

Shower on the room need to be more clean

Friends_and_family Family

2/10

Poor

21 Jun 2026

Jenesis

Too many people when you buy the package doesn’t tell you that outdoor water park is not included had to pay extra also pay over 800 for a room with a balcony and they gave me the basement floor

Family_with_children

8/10

Excellent

21 Jun 2026

Sisi

The resort is designed well but lack of maintenance because of short staffing. The check-in process was 1hr long. There was no room service. I even noticed significant mildew on the shower room wall.

Family_with_children

8/10

Excellent

21 Jun 2026

Jasminda

The door to our balcony was left open so we had quite a few moths in the room. Beds are a bit out dated but other than that it was a nice stay.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Manuel Mencia

Everything good

Family_with_children

2/10

Poor

21 Jun 2026

Neven

Nothing good
The room had pieces of broken glass
The food was terrible
The waterpark did not have hottup

Family_with_children

10/10

Exceptional

20 Jun 2026

Crystal

The staff were helpful, it was clean, and child friendly. The arcade was open late, multiple restaurant options, the waterpark was fun (life jackets provided), and there were other a lot of activities going on around the resort.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Víctor

Good experience

Partner

10/10

Exceptional

19 Jun 2026

Yeuri

El servicio de Ana o que trabaja en aerisl de la piscina de adultos

Family_with_children

10/10

Exceptional

19 Jun 2026

Dilmurod

Good

10/10

Exceptional

19 Jun 2026

Mike

Always love coming here we stay with the race teams every year for POCONO 500 good time for everyone

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Harshalkumar

Swimming pool was good. Clean can be better.

4/10

Poor

17 Jun 2026

Jessica

I still have not received my refund for thr incidental hold. I have called 3x and every time no one is available that can look into it and I am ensured I will receive a call back the next day and I do not. Our room was ok, the sliding door frame is in rough shape and the room has an odd odor. Check in took almost an hour in line, while several people in front of me still didnt have rooms after hours wait. I was told they weren't sure if my room was clean, but call if it wasn't. There are roaches in the water park, they where running in and out of the one wooden pole, and no they are not camel or basement crickets as they tried to tell us. We also had an issue with random family taking our stuff and kicking it out of the way so they could use our chairs. Staff werent helful and we where ledt trying to find our stuff that was kicked and move to another area. The kids had fun, but as an adult I am annoyed by this stay.

Family_with_children

8/10

Excellent

17 Jun 2026

Meghan

Hotel was clean. Lots of fun activities available. Everything except the indoor water park is an additional charge.

Partner

10/10

Exceptional

17 Jun 2026

Hope

Great stay! Furniture lil tarnished..overall ok

Friends_and_family Family

8/10

Excellent

16 Jun 2026

hady

4/10

Poor

15 Jun 2026

Kenneth

Staff was friendly and helpful... BUT.. an additional $25 per day to park. Only one elevator for a 1/2 mile of rooms. Only luggage carts available without a bell hop are small and awful. Only one of the advertised restaurants are open. Outdoor pool is an added charge. No room service. No daily maid service.

Partner

6/10

Pleasant

15 Jun 2026

Maurtice

Beds had stains, and smelled like pee. Food there was decent . Everything closes around 8-10pm so no adults night life. A lot of indoor water park
Rides were closed. Other than that was okay. I wouldn’t go again though. Hot tub was the best part. And swim up bar

Partner

4/10

Poor

15 Jun 2026

Joyce

Way too expensive on every level.
Room had a price I prepaid.
Got to hotel and had to pay $55 more.
Then had to pay $25 parking fee (in a lot that is only theirs).
Put a $100 hold on funds which I haven't gotten back yet
Restaurant ( I think it was called Trail and Pines) was poorly run. Manager in the back treating people horribly that could be heard at the bar. Took a very long time for food with no explanation or apology. $100 spent for two people on food that took us an hour to get. Liz, Katie, and Brandon were great in the restaurant.
Leah was great at check in.
Water park is for kids or daring people, not a person that just want to enjoy a day. Only wave pool and lazy river.
Not a good experience after a rough weekend working at the raceway.

10/10

Exceptional

13 Jun 2026

Jorge

The options in the resort, and the town for dining and entertainment are excellent. The choices and the diversity of the options are vast.

Family_with_children

4/10

Poor

13 Jun 2026

Ahmed

I booked a room with a balcony and when I get there they said there is no more. Thay gave me one with bad view and no balcony for the same price.

Friends

6/10

Pleasant

13 Jun 2026

Nancy

The staff was helpful and welcoming. Parking charge on top of the room rate was disappointing and expensive. The food at the trails end was mediocre. Only food choices seemed to be bar type food. There is no outside patios or areas to enjoy.

Family_with_children

8/10

Excellent

12 Jun 2026

Kevin

Check in was ridiculous and took way too long. Billing is really questionable at least the process is. Cleanliness of the water park and arcade wasn’t very good at all.

Family_with_children

6/10

Pleasant

11 Jun 2026

Catherine

Id say I expected a little more upkeep with the room tidiness and toiletries provided. There was a lot of dust and stains on the carpet in the room and also in the common areas. We still made the best out of it.

Partner

4/10

Poor

11 Jun 2026

Shara

My family and I stood here May 29, 2026 - May 31, 2026. The front desk representative Karen was very nice and accommodating. The ROOM wasn’t!!! The pillows were way too wobbly, the bed was hard, our so called lotion near the sink didn’t even have lotion in it!!! It actually had a clear substance that smelled like a multi -purpose cleaning liquid. In the bathroom the tiles had mold all over the place and the tub was dirty. The refrigerator was also another issue because it wasn’t cold enough to maintain beverages or food. I also find it very unfair that parents have to pay a full price for a child at the buffet when they don’t eat as much food as an adult.

Family_with_children

10/10

Exceptional

10 Jun 2026

James

The property was extremely clean and family friendly. Staff members were available everywhere greeting us or asking if we needed anything. The resort has a lot to offer from restaurants and playful activities for the kids. The water park was amazing but we didn't get a chance to check out the outdoor water park since it wasn't open yet.

Partner

10/10

Exceptional

08 Jun 2026

Yendas

I liked the place overall

4/10

Poor

08 Jun 2026

Michael

Staff is great, food is mediocre at best. Everything shuts down by 10 pm and there is a nightly parking fee which I didn’t know about until check in. The room and scenery was nice.

Partner

10/10

Exceptional

07 Jun 2026

Ana l

Todo estaba impecable me encantó la habitación me encantó el área de el parke de agua y claro que volvería no salí afuera a mirar por qué todabia no tenían nada abierto afuera pero si me
Encantó y muy útil para los niños la abitacion todo estaba bien en la aplicación me desia que ahy dos habitaciones pero no sabía que el cuarto principal tenía su baño privado eso fue lo que más me encantó yo eliji esa habitación párese un apartamento bueno yo llevé mi propia cafetera mi propio blower a pesar que allí Abian pero no es igual nada de eso lo use siempre es bueno llevar sus cosas de una pero nada volvería si…

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Merijennifer

I loved it

Family_with_children

6/10

Pleasant

05 Jun 2026

Yi-Ju

It should provide free parking for guests who stay in the resort.

Family_with_children

10/10

Exceptional

05 Jun 2026

David

Best experience me and my family recommend 100% this hotel and the water park

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Islam

Excellt

4/10

Poor

04 Jun 2026

Donald

The front desk is very slow !

4/10

Poor

04 Jun 2026

Ramon

The place was clean the problem was they didn’t tell anybody they were under construction

Family_with_children

2/10

Poor

04 Jun 2026

Amanda

Cobran todo el parking por día 25 y todo te cobran el buffet carísimo no recomiendo

6/10

Pleasant

02 Jun 2026

Sharon

On holidays they need to do something about the check in the line was horrible like An hour waiting in line

Friends

10/10

Exceptional

02 Jun 2026

Janelle

Excellent

Family_with_children

10/10

Exceptional

02 Jun 2026

GABRIEL

Excelente

Family_with_children

2/10

Poor

01 Jun 2026

KAMIL

I booked and paid a premium rate specifically for a Room with a Balcony. Upon arrival, your property failed to provide this category of accommodation, resulting in a severe downgrade and a complete breach of the booking agreement.

Instead of the booked room, I was assigned to Room 101. Front desk staff attempted to assure me that this was a \"Level One\" room. However, the physical reality of the room contradicted this description entirely:

No Balcony: The room completely lacked the balcony feature that I had explicitly purchased.

Sub-Surface Location: Room 101 was situated entirely below ground level. It was located beneath the main lobby/front desk level and beneath the parking level. Disgusting, dirty and depressing room 101 situated below ground level.
Very rude and unprofessional staff at the front desk.

Family

6/10

Pleasant

01 Jun 2026

Samantha

It pretty amazing Everytime we go. We have been there three times the past five years staff is friendly arcades very nice but extremely over priced but it's a waterpark what do you expect? Clean rooms usually but this time we got there around 430 check in is at 4 we couldn't check in until 530 so we missed our a bunch with the water park the first day kinda frustrating... Also no tissues toilet paper or big towels in our rooms. So I had to hunt down a cart And snag some from there not a huge deal just annoying after the long drive and late check in. Another HUGE issue hot tubs weren't even hot in the slightest and the showers were barely Luke warm. I had my mother in-law with me she was looking forward to relaxing in the hot tub and it was too cold for her so huge disappointment! Besides that honestly camelback never disappoints but this year was by far the worst experience we have had so far.

Family_with_children

4/10

Poor

01 Jun 2026

Fernando

We enjoy just the pool area

Family_with_children

10/10

Exceptional

01 Jun 2026

Suyu

Great stay and fun

10/10

Exceptional

31 May 2026

Miranda

Everything as pictured :)

Family_with_children

6/10

Pleasant

31 May 2026

Stefania

Clean roon

Family_with_children

10/10

Exceptional

31 May 2026

Alyssa

Rooms were clean, updated, and spacious. The waterpark and arcade was well maintained and clean as well. All the staff was friendly and helpful. Would definitely recommend!

Family_with_children

10/10

Exceptional

31 May 2026

Wesley

Family

8/10

Excellent

30 May 2026

Delmis

For family vacations it’s good but it’s really expensive make sure to have enough money to bring there, no to many healthy food around that I know just in the buffet that it’s open 8am till 11am

Family_with_children

10/10

Exceptional

30 May 2026

Ravi

Clean rooms, in-house coffee shop, restaurants, arcade and lot of fun activities like indoor water park, Zipline, UTV and many more. Best place to get out for a relaxing and fun filled time.

Family_with_children

10/10

Exceptional

30 May 2026

Bhagmattie

Room was clean, great staff, amazing stay

Family

6/10

Pleasant

30 May 2026

Eva

We went for a weekend. It seemed a bit chaotic n the lobby when you arrive. However staff managed to direct you where to go. The best thing about it was Karen at the front desk. After meeting her we felt a bit better after questioning if we made the right choice to stay there. The DJ dance party in the lobby was lots of fun!!!
We Do not recommend you eat breakfast there,it's just way too expensive. We spent $140 for 4people.. FOR BREAFAST. Instead go to one of the local diners less than 3 miles away for a fraction of the cost.
You're already spending so much just to stay there.
The water park was ok.. the water in the wave pool was so dirty. Lots of debris floating and the water was mirky. We arrived at 10am when the doors opened and it was already like that.
Definitely bring your snacks. The market was charging $5 for a small bag of chips.
The rooms were clean and roomy. Housekeeping was very good about getting us extra sheets and providing a coffee maker. However, the management needs to get a better system on quiet time in the hallways. It was 12:30am & guests on our floor were in the halls drinking and hanging out the kids were running up and down the halls yelling. I get that you're on vacation but need to be considerate.
Overall it was a nice visit but don't know if we'd come back. Maybe check other options in the area or wait for summer to utilize the outdoor park.

Family_with_children

10/10

Exceptional

29 May 2026

Eduardo

Excelente hotel and park

Family_with_children

10/10

Exceptional

29 May 2026

Melanie

Todo bien

Family_with_children

8/10

Excellent

29 May 2026

Seantell

The hot tub was cold

Family_with_children

4/10

Poor

29 May 2026

Disne

Very disappointing stay. I arrived on May 23 with my three children and didn't get a room until nearly 7 PM. We went to the front desk three times and were repeatedly told the room was still pending. Eventually, we asked staff to physically check the room, and they found it was actually ready. We lost about 2.5 hours waiting and missed the water park that day.

Camelback waived parking and gave us three arcade cards, but that didn't make up for the inconvenience. When I asked about reimbursement, I was told nothing could be be done because I booked through Expedia.

There were additional issues: housekeeping never serviced our room, the shower handle kept falling off, and the buffet was overpriced for the quality of the food.

This was my second stay. The first time I waited about an hour for a room; this time was much worse. Waiting hours for a room with three small children is unacceptable. Between the delay, maintenance issues, and poor service, I don't see myself returning to Aquatopia.

Family_with_children

6/10

Pleasant

28 May 2026

Ivette

The hotel is good, food is not great and indoor water park is small, more for toddlers.

Family_with_children

8/10

Excellent

27 May 2026

Leonardo

Check in too busy...

Family_with_children

10/10

Exceptional

26 May 2026

Joan

The staff were very friendly and helpful in spite of how busy it was.

The Waterpark is really nice, but so crowded. Best not to go on a holiday weekend.

Like the dance party in the evening and yoga in the morning. The dance party was very family friendly.

Family_with_children

2/10

Poor

26 May 2026

Leon

I waited for my room 3 extra hours, while I had stuff plans with family was not able to do it due to the inconvenience they were no able to extend check out. Will not be coming back

Family_with_children

4/10

Poor

26 May 2026

Farangis

The room had very bad snell like a swamp and I asked the staff to fill the shampoo and body wash liquid and nobody did I had to go ask from mu friend. The snell in the room was terrible

Family_with_children

6/10

Pleasant

26 May 2026

Eufemio

The room is not ready at 4:00pm.
There was not soup at my room.

Family_with_children

2/10

Poor

26 May 2026

Shanti

During my 3 nights stay with Camelback resort with my family for my son 14th birthday, I was very disappointed with the housekeeping, not one day or night did anyone came to clean my room or bring us clean towels or toiletries, I texted them repeatedly and every texted I got a reply that housekeeping is on there way, but still no one showed up, the night before I had to check out, as we were sleeping at almost 1 in the morning is when housekeeping is coming to give me some towels and toilet paper, this experience should have never happened to me or anyone else that stayed that this resort, I can understand that people do get busy, but don’t tell me housekeeping is on their way and no one showed up, this was my first time ever been there and it’s my last time ever to go back there.

Family_with_children

6/10

Pleasant

26 May 2026

Johanna

They don't hand over the room on time.

Family_with_children

10/10

Exceptional

26 May 2026

Lourdes

Room was clean. The waiting time for the room after the check in was too long

Family_with_children

10/10

Exceptional

26 May 2026

Reginald

Very nice 👌

Family_with_children

8/10

Excellent

25 May 2026

Ruby

Food choice for lunch is very limited, either you get pizza place or burger place. During my memorial weekend stays it took about an hour in line and 30 min to get the food done.

Family_with_children

8/10

Excellent

25 May 2026

Vidya

Stay was good. Beds were comfy. Room was clean expect for a cookie behind the TV. Everything was pretty great. The only compliment I have is the nose all hours of night in the halls.

Family_with_children

10/10

Exceptional

25 May 2026

Kristin

There's so much to do! Kids had a blast

Family_with_children

2/10

Poor

25 May 2026

Irina

We enjoyed the location. Beautiful mountains.

Family_with_children

10/10

Exceptional

25 May 2026

Ana J

The bedroom was not ready when I arrived but by other way everything was perfect, the staff was very nice and friendly.

Friends_and_family Family

10/10

Exceptional

25 May 2026

JISSEL

In my opinion, they need more staff at the front desk. You have to be prepared to wait a lot .You also have to pay $25 per day for parking. Which I don't think is fair if you're already paying for the hotel.
In overall, We had a good time.

Family_with_children

6/10

Pleasant

24 May 2026

Faisal

Location of the resort is excellent, staff was not knowledgeable, or fully cooperative, rooms are n ot quiet cleaned,,breakfast is average but very expensive

Family_with_children

6/10

Pleasant

24 May 2026

Peter

Be careful with this one. They are gonna blind-side you with a $25/day parking fee. When I asked about it they said \"an outside company handles the parking.\" That's hardly enough reason to pay for an extra service you don't need.

That said, the parking lot is a jungle, there is obviously no \"company\" out there doing anything and there's no reason to pay for parking - it's just highway robbery. You're stuck and they know it.

We were told we could check in a few hours early because the room was already cleaned, but they said it needed an inspection first. Despite that, we still found a Hot Pocket behind the TV, the carpet was covered in snack debris, and the trashcan was half full. So, I don't think they are really inspecting anything - this is most evident in the dust-covered lobby. A foreshadowing?

The pool and slides were nice, but it was insanely overcrowded, so make sure you don't go on a holiday weekend.

The grounds are ill-kept and there's not much effort put into cleaning up.

The take-away message is: be prepared to pay too much for parking at a hotel you've already paid to stay at, be ready to swim through crowds in and out of the water, and bring your own food - the concession lines are long, the dining options expensive.

Family_with_children

10/10

Exceptional

24 May 2026

Mohamed

VERY GOOD USUALLY USE THE SAME LOCATION ALL THE TIME.

2/10

Poor

24 May 2026

michael

Never had a hotel not have. Place to eat good after 930

Family_with_children

10/10

Exceptional

24 May 2026

Kenelia

Lo mejor de lo mejor

Family_with_children

6/10

Pleasant

24 May 2026

Safrina

Check in is an hour long wait. The water park is over crowded and you have no seats.

Family_with_children

2/10

Poor

23 May 2026

Umit

they charge extra room price. not daily house keeping . expensive and value service.

Family_with_children

10/10

Exceptional

23 May 2026

Loury

La atenciones

Family_with_children

8/10

Excellent

22 May 2026

Nazila

We had great time really nice place clean and relaxing

10/10

Exceptional

21 May 2026

Samantha

Staff was amazing the room was lovely and it was mine and my fiancés 10 year anniversary and we got to be kids again. ! Definitely will be back !

Partner

6/10

Pleasant

20 May 2026

Jose

I wouldn’t come back

Family_with_children

8/10

Excellent

19 May 2026

Christopher

The hotel is clean but the indoor waterpark had alot of rust and faded paint. It also had alot of things not working in kid area. Water was really hot in kid area as well. Employee passed out be from it being hot outside and water around 80 or 90 degrees Fahrenheit. The slides were really good and no wait time which was a huge plus. The other thing i didnt like was they had a conference there so the game room and food options were closed off to public at 745pm but no signs were posted or was i told this which was a bummer because i planned on taking kids to arcade and doing activities and ice cream and dinner after pool and we couldnt. I may consider going in summer to see if waterpark outdoors is any good.

Family_with_children

10/10

Exceptional

18 May 2026

Ashok

All facilities are great. only corridors carpets should change soon. Ashok Shah

Friends_and_family Family

6/10

Pleasant

18 May 2026

Chantel

First time here and I feel they need to address some people in the check in process the girl who works at the front desk was not welcoming.. I really wish I knew her name, light skin and had black hair with ponytail! She need to work on her customer service. Then we we asked front desk to put in a request for rooms to be cleaned just mainly bed.. I already put towels in a pile for them and trash in one space… but for us to come to the beds just thrown together is crazy!!! I wanted to to come back and decorate room for my daughter..

The food by the indoor pool was not it and over priced in my opinion for the quality they give.. the next few days we just ate off resort. Well worth it!

Swim up bar was great! Eddie and Matt and the swim up bar was very nice and made some amazing Long Islands!

Family_with_children

4/10

Poor

18 May 2026

Jean

We was excited to stay at the Camel back resort. We were very disappointed our room was not clean found old razor handles in our the bathtub.The indoor Waterpark bathroom dirty. We paid for our cups to get free refills for the overnight stay to find out that we had to pay again to refill our cups .

Family_with_children

10/10

Exceptional

17 May 2026

haimchan

Great for younger kids

Family_with_children

4/10

Poor

17 May 2026

Sharmin

I guess it really is a place for families with children. Not that I hate children but I would not recommend this for couples. Spend your money elsewhere lol. I went there with my bf and it was a red flag from the start. They charged his card twice for the hotel booking and then someone charged their breakfast to our room. Although he got the refund, I feel that is something that shouldn’t happen. There should be a system in place for when people charge things to their room. Breakfast buffet was not that great. Also super pricey for just two people( bf paid $68). We didn’t get to eat a lot as the food was just not that great.

Partner