Name: Hilton Garden Inn Annapolis Downtown
Address: 174 West Street, 5, Annapolis, 21401, US

6/10

Pleasant

22 Jul 2026

William

Great location, reasonable price, nice room, and friendly staff, but the parking situation is abominable. The cars are squeezed in like sardines, no room to maneuver, and if you manage to squeeze into a space, you are jammed up against a car to your left, a car to your right, a car behind you, and a wall in front of you. I ended up with a scrape along the side of my car. Use the valet parking.

10/10

Exceptional

22 Jul 2026

Ava

Amazing location and clean room.

10/10

Exceptional

21 Jul 2026

Gerald

We really enjoyed our stay here

Partner

8/10

Excellent

20 Jul 2026

Mark

The Hilton was a very nice hotel close to Downtown Annapolis. The staff was very helpful and our room was nice. $35 to park is a bit steep and I think there are other parking garages within a short walk that might have been less expensive so I recommend looking into that if you are on a budget. Overall a good experience.

10/10

Exceptional

19 Jul 2026

Martha

The hotel was very conveniently located but since it was right downtown, the rooms were a little small.

Family

10/10

Exceptional

18 Jul 2026

Tammy

A great experience

Self

6/10

Pleasant

12 Jul 2026

Annaliese

This hotel is very run down. Water damage on the windowsills, a toilet that didn't work properly, extremely low water pressure in the shower, and snagged/torn bedding. The room has no storage in either the bed area or the bathroom. The parking is expensive ($35 per day) and no guarantee that your spot will be there for you if you leave and come back. The spots that are open are extremely tight. It's close to everything and the staff was nice, but I would never stay there again.

Friends

10/10

Exceptional

10 Jul 2026

Daystar

Need to work on the customer service by assisting your customers when it needed it help at the front desk. Overall I love my stay at the hotel and looking forward to visit again. Thank you for your services.

Business

4/10

Poor

09 Jul 2026

Nate

Bathroom floors were dirty from the previous tenants. Air conditioning didn’t work at all, had to be about 80 degrees in my room.

Self

10/10

Exceptional

08 Jul 2026

Francesco

Nice hotel in a very central part of town

Partner

4/10

Poor

05 Jul 2026

Sandra

The room was small and musty. Repairs to walls in the bathroom not finished. No air conditioning in the fitness room - and the peloton display wasn’t working. Also, no water cups or towels in the fitness room. Parking wasn’t available so we had to go down the street. Not up to Hilton standards at all.

Partner

2/10

Poor

02 Jul 2026

Gidel

Absolutely horrendous experience. Place smelled like mildew with some air freshener trying to mask it.

HORRIBLE staff. From rude front desk workers to valets insisting on cash tips at drop off, I haven’t had that bad of service I don’t think ever.

Room was filthy and dangerous and my son actually injured himself in the bathroom twice.

WOULD NOT RECOMMEND. I don’t normally write these, but someone needs to tell everyone. This place isn’t that much cheaper than the graduate. Go there instead.

Family_with_children

8/10

Excellent

30 Jun 2026

nathan

Clean room. Great location

Self

6/10

Pleasant

29 Jun 2026

CRAIG

The location to the Naval Academy is excellent. We dropped our son off for I-Day.The hotel is between two other hotels - the Graduate and the Westin which are really nice hotels. Unfortunately HGI didn't match up to the other hotels especially in detail at the entry to the hotel. Dead plants in the planters. The rooms were \"clean\" and the hallways need to be vacuumed regularly. The hotel has great potential. Attention to detail will make this hotel a great choice. Sadly my first impression is making me consider another hotel for Parent Weekend.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Jennifer

Great stay in a prime location!!

Self

10/10

Exceptional

24 Jun 2026

Anthony

The bartender was awesome, friendly and professional. I think her name was Kai.

10/10

Exceptional

20 Jun 2026

Marie

Quiet and comfortable

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Patrice

Great location for the proce

Partner

8/10

Excellent

19 Jun 2026

Kelly

Great hotel, good price, great location. Easy walking to Main St and waterfront.

Partner

6/10

Pleasant

16 Jun 2026

Terrace

The room was relatively clean. It was dusty and there were ants crawling on my bed. Not sure where they came from but saw at least 3 of them less than 24 hour period

Self

6/10

Pleasant

14 Jun 2026

Ian.

Parking is terrible.
Website said complimentary breakfast but no, you have to pay, luckily there was a great restaurant 50 yards away

Partner

10/10

Exceptional

10 Jun 2026

millis

Excellent location. You can walk to anything. Valet and check in went smoothly. We had a nice stay.

Partner

10/10

Exceptional

10 Jun 2026

Yves

Près de tout

Partner

10/10

Exceptional

09 Jun 2026

Aida

The hotel is located not far from the historic district of Annapolis. It is a nice walk towards this area. The hotel staff at the reception are very welcoming. The room is nice. I didn’t like the carpet, but it’s a matter of taste ))) Selection for breakfast is very good and tastes good, but on the second day we had to wait for quite for the food to arrive. Overall, we were very satisfied with our stay and would recommend it to others. Good value for money.

10/10

Exceptional

08 Jun 2026

Louise

Besides being in a great location--only 15 minutes from downtown Annapolis, the hotel fit our needs perfectly. Nice size and clean room, breakfast available (although not included in the price), parking conveniently located next to hotel. Just excellent.

Partner

6/10

Pleasant

06 Jun 2026

Tex

Day and Evening front desk staff were friendly, courteous and helpful. The room itself as well as the general condition of the hotel, luggage carts, ice dispensers, carpet condition, especially in room were torn, worn and in need of repair or replacement. The bathroom has peeling wall paper, the refrigerators had broken door rails and the first one we had, froze everything in it on the first day we were there. The exhaust fans in the bathroom operate on their own accord and would cut on with any motion, even coming into the room sometimes. They are old motors, with rattling and a constant loud hum, and the first night stayed on till 5am, the second night till 3am in the morning. After calling the nightstaff, was told \"they will eventually cut off\". Spoke with the general manager and was moved on the 3rd day to a quiter room in better condition. The fan had to be disconnected, as it was said to have no manual controls. This was a long standing problem, as it appears many guest have complained before, and no one has sought to put a manual switch in the rooms.

Family

6/10

Pleasant

04 Jun 2026

Leigh

While the staff were very pleasant and helpful—the physical property has seen better days. Our first room had a leaking shower and a non-working refrigerator. We were moved to a different room without question. This room was laid out a little better. But, both rooms had the a/c & heat vents right next to the bed. We had to turn the system off at night so the cold air wouldn’t blast onto the person on that side of the bed.

Partner

10/10

Exceptional

04 Jun 2026

Shauna

Great location in the city but quiet enough to rest

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Kathleen Mary

Yup

Family

2/10

Poor

02 Jun 2026

William

My room was infested with ants.
I checked out a day early as the conditions were intolerable.
I will be sseking a full refund.

Self

10/10

Exceptional

01 Jun 2026

Jeremiah

Amazing hotel but horrible parking. Great staff!

8/10

Excellent

01 Jun 2026

Christopher

thought shower floor was too slippery

2/10

Poor

31 May 2026

Jill

Nice room and hotel. But staff were not at all helpful and parking was a nightmare for something that they charge $35 per day for...up front. Location decent but depending on what you're looking for it might be better to stay down the street at the Graduate.

Partner

8/10

Excellent

31 May 2026

Sierra

We stayed here for our wedding weekend. The room was very clean and the bed was very comfy. We did not use the hotel bar or eat breakfast there so can’t really speak on that. It’s close to a lot of great spots. We walked everywhere we went! Overall, we enjoyed our stay. The only complaint I have is parking. Very small parking lot unless you use valet and even then, you run the risk of getting blocked in.

Partner

10/10

Exceptional

31 May 2026

Dana

Excellent location! Plenty to do and great food and entertainment nearby.

Partner

6/10

Pleasant

29 May 2026

Scott

Cleaning staff was rude and we were stuck in the hallway waiting for the cleaner to move their cleaning cart

Friends_and_family Family

8/10

Excellent

28 May 2026

Victoria

Nice hotel in downtown Annapolis walking distance to everything

Family

6/10

Pleasant

25 May 2026

Mirit

Very friendly staff!! Room needs an upgrade, linen covers overused, same carpets and furniture. Good mattress. bathroom specious but not 100% clean. Same for coffee machines. Great location.

Friends_and_family Family

8/10

Excellent

25 May 2026

Aaron

Room was missing smoke alarm. Restaurant was not open when it was supposed to, leading to missed breakfasts. Previous tenant's food left in Fridge, leading to concern about depth of the room cleaning.

Self

10/10

Exceptional

24 May 2026

D

All good! Great location also.
Thanks.

Friends_and_family Friends

6/10

Pleasant

22 May 2026

April

Parking is awful! The tiniest cramped parking garage I’ve ever seen. I parked in their lot, paid for parking upon check in and they still somehow gave me a parking citation. When I called the hotel to ask why I received the parking citation they said not to worry about it. Regardless worry about it, and have to deal with it later. Such an inconvenience.

Self

6/10

Pleasant

19 May 2026

Glorimar

Room were clean. Gym and shares facilities very poor

Family

8/10

Excellent

17 May 2026

Joanne

The hotel is in a good location, walkable to restaurants, nightlife. The room was worn, but clean. The lobby coffee carafe was empty at 7 am on a Sunday morning, very surprising. Did not have time to wait for a new carafe to brew, as Uber was waiting. There was a dog wandering around the lobby, unleashed, I think belonging to a guest, but they were not near him. Parking is very limited, though there was a valet to help with parking.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Sejal

nice room

4/10

Poor

13 May 2026

JOSE C

Front desk lady was kind a rude, we was charged $85 dollars for late check-out and for some snacks that we supposed took and was a mistake on the hotel, we checked out around 10:20am and they reviewed cameras and the snacks was for a different guess!!! The guy on the phone didn’t like the fact that we requested review the cameras! Overall this is the first Hilton with a POOR customer service! They need to be conscious that customer pay their salary’s! Lady on the front desk not even greeting instead she said “you have a reservation “” vallet parking never asked for assistance guy was on the phone all the time!!! I do not recommend this hotel at all nex trip I will stay on Graduate hotel down the street

Business

10/10

Exceptional

13 May 2026

Tracy

We were there due to an event at the Fleet Reserve. The hotel was fine, a little bit of a walk to the Annapolis waterfront. The breakfast prices were a little high, in my opinion. The parking was safe, but also a little pricey for a one night stay.

Partner

10/10

Exceptional

10 May 2026

Ashleigh

Clean, comfortable and conveniently located in Annapolis!

Partner

10/10

Exceptional

10 May 2026

Lisa

Great location, pet-friendly with a very welcoming staff.

Pet

10/10

Exceptional

07 May 2026

Thomas

Always best value vis-a-vis location in Annapolis, by far. My only gripe is their parking area can be very tight…it’s often a tightrope walk to get into one of the spots under cover without hitting another car or a pole. And the uncovered lot is often full if you arrive later in the evening

Self

8/10

Excellent

05 May 2026

Flo

The staff was very nice and helpful. Parking was easy, and hotel is very conveniently located. Nice neighborhood with plenty of great dining options nearby. Room was small but clean. I would stay here again.

Partner

8/10

Excellent

05 May 2026

John

Convenient to downtown

Partner

10/10

Exceptional

04 May 2026

J. Christine

Great lobby, clean, large rooms. I loved the location best. We were steps from a fantastic restaurant - Leo where we had the most amazing meal.

10/10

Exceptional

04 May 2026

Tiffany

Great location, clean room, comfortable beds. Parking on site for $35/night.

Friends_and_family Friends

6/10

Pleasant

04 May 2026

Erika

Glad we were only in the room for one night… the bed was uncomfortable, rolled into the middle, the switch plates were all messed up, electric exposed in the bathroom, no coffee provided had to go to the front desk. Minor inconveniences but was there for a staycation/anniversary so wanted it to feel a little less “inconvenient” and clean/comfortable.

Partner

8/10

Excellent

03 May 2026

Megan

It was fine.

8/10

Excellent

26 Apr 2026

Howard W.

Quiet stopover on the wash to Camden Yards. Staff was very helpful.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Milagros

Everithing was so good , the room.so clean , the location was perfect

Partner

10/10

Exceptional

14 Apr 2026

Arturo

Friendly, excellent service, very clean, and great location (very close to downtown.

Partner

10/10

Exceptional

12 Apr 2026

David

Clean room

6/10

Pleasant

12 Apr 2026

Caroline

Room looked worn. Frayed carpet, scuffed walls, and bathroom could use proper scrub down.

Pet

8/10

Excellent

12 Apr 2026

Amy

Breakfast was ok. Reasonable prices. Parking expensive ($35/night, but worth the convenience). Room was fine. Beds comfortable.

Partner

10/10

Exceptional

09 Apr 2026

Catherine

I parked in the garage down the street. It was convenient

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Nicole Lynn

Really glad I booked this hotel. It was within walking distance to main street and the dock. Very clean and safe. Breakfast was fantastic. Loved having a balcony. The only negative thing is how small their parking lot is for SUVs.

Family_with_children

6/10

Pleasant

03 Apr 2026

Jill

Staff was amazing!

$35 for parking was not advertised on Expedia

No coffee in the room - only tea

Small nails sticking out of carpet when getting out of king bed by heater.

10/10

Exceptional

01 Apr 2026

martha

Great Location!

10/10

Exceptional

01 Apr 2026

ELIO

Very good

Partner

10/10

Exceptional

01 Apr 2026

Brent

Great location

6/10

Pleasant

31 Mar 2026

Janice

The housekeeper on duty the 26th on the 5th floor was an exceptional individual. Pleasant, efficient, and very customer oriented. I would like you to let her know that I listed her here. Unfortunately I did not see her name. The front desk staff was mediocre. I was checked into a double and had reserved a king. She did not tell me this! I had a meeting so no time to change to the room I had paid for! It was odd, really. So they compled my 35$$ parking fee, which is outrageous anyway, frankly. Annapolis does not aspire to 35$ parking. 36$+ wth the tax. Seriously??
Breakfast we waited about 25 minutes for coffee and our order taken. The food was OK, no seasonings, no garnish and poor portioning of side dishes. No silverware with the plates delivered. The waitress seemed overworked even though it wasn't particularly busy. The whole stay was simply mediocre, at best. We come to Annapolis to go to Ram's Head and hear the music at 49 West so this property is a great location. If you comp me a room for my experience so we can try again I'l recover for you with a better review.

Partner

10/10

Exceptional

26 Mar 2026

Krisy

Great location & service was wonderful.

10/10

Exceptional

22 Mar 2026

Lynn

I’m not a fan of pets in hotels, so it was particularly disturbing to step into the elevator and find pet feces.

Guests next to us were questionable. Slamming against furniture and yelling and screaming meant a disturbed sleep. Not the property’s fault, but the response to my phone call to the front desk was appalling, I was advised to call the police if I thought safety was an issue. The male front desk associate communicated with irritation and a pompous attitude. I’m not looking to get anybody fired, but it would seem to me that a guest services refresher course would be a good idea.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Steve

Stayed multiple times. Rooms never smell fresh, always stale. Otherwise good.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Holly

The Hilton Garden Inn located in historic Annapolis is an excellent value. Though the rooms are fine, the exceptional staff is what makes the hotel outstanding. Greta, a morning restaurant server, went beyond the call of duty by ensuring that iced tea was available for me each morning, even on her days off.

10/10

Exceptional

19 Mar 2026

Mary

Great!

Partner

6/10

Pleasant

18 Mar 2026

Stephen

Place just needs a little freshening up. Lines repainted the parking lot. furniture area in the lobby could be cleaned by the front desk. Thats usually spending time on their cell phones.

Family

10/10

Exceptional

15 Mar 2026

Sean

The man working the front desk when I arrived was very friendly and helpful. He is a great part of your team. I only regret that I do not remember his name.

6/10

Pleasant

15 Mar 2026

Janice

Fyi you have to pay for parking at the hotel was not very happy with that but overall close to everything nice location.

Friends

10/10

Exceptional

15 Mar 2026

Nedra

Very nice. Staff was very accommodating

Family

10/10

Exceptional

13 Mar 2026

MICHELLE

Fantastic location! Great beds! Absolute gem

10/10

Exceptional

12 Mar 2026

irene

Yes

Partner

6/10

Pleasant

09 Mar 2026

Joseph

We stayed here for our 17th anniversary and reserved the best room in the hotel; king suite w/terrace. Let me a start with the good... ALL of the staff are super friendly and helpful, minus the cleaning staff who didnt speak and didn'tdo a good job cleaning our room; the staff is not the problem with this place in my opinion. We immediately walked in to a dead stickbug on the tv stand that looked like it had been there a while. We examined the room and found cobwebs all over the batroom. All the HVAC units stated \"change filter\". There was a broken tile at the base of the shower where you step inand one of the dispenser in the bathroom was broken off from the shower; never would have noticed accept they didnt even remove the broken part. The curtains in yhe living room were litterally falling off due to being broken. There furniture is arranged in the bedroom so that you can't actually close the door. There were stains all over the rug in the living room. All of the decore and furniture looked at least 20 years old, and seemed like a random put together room with leftover furniture and decore. This was supposed to be the nicest room I was told, h to see the others. We only didn't leave or complain cause we hadn't planned on spending much time in the room. We have stayed in a lot of places much nicer than this for less and way better for not much more then we spent here. The room is not worth the money at all. I could go on about a few other small things but you get the point

Partner

8/10

Excellent

07 Mar 2026

Veronica

The staff were very friendly and helpful. The King Room was nice and clean. Located in a nice area. The drinks and food at the bar were nice. The only downside was the parking. The lot is small luckily I have a small car but once you’re parked you’re hesitant to leave because there may not be a space available. The overflow lot isn’t finished. Overall I’d stay there again especially when visiting the area for a night or two.

Friends_and_family Friends

4/10

Poor

07 Mar 2026

Vanessa

We arrived for a short stay for a wedding in the area. We arrived super late on Thursday. It’s a nice hotel however I asked for the sheets to be changed because there were black marks on them and they never got changed.

Also the remote was not working and we mentioned it to front desk but again nothing was done until we had to call again for it.

I was under the impression that breakfast was complimentary but were wrong. It’s only for certain members of Hiltons reward program.

Family_with_children

8/10

Excellent

07 Mar 2026

stephen

The hotel was nice the room comfortable and spacious. The front desk staff was attentive and present. The location was in the center of town and close to everything. I hated the parking, the spaces were tight and somewhat limited but that is to be expected the hotel is in a very historic part of the city so the availability of a broad spacious parking lot was not expected. I am happy there was parking available and I did not need to move my car because of the great location.

6/10

Pleasant

05 Mar 2026

Sean

Great location with everything an easy walk. Rooms are decent and clean. What you would expect at this price point.

Self

4/10

Poor

05 Mar 2026

Stephanie

The room was not clean with hair all over the bathroom and the room smelled very musty. I would not stay there again.

Family_with_children

2/10

Poor

02 Mar 2026

James F

Who cares? When the service was so bad that we will never stay at a Hilton again!

Partner

10/10

Exceptional

27 Feb 2026

Erika

Perfect location, comfortable bed, clean and spacious room, cheap parking around the corner that was recommended by the staff.

10/10

Exceptional

26 Feb 2026

Lauren

Good! Great room

10/10

Exceptional

24 Feb 2026

Lorence

Staff was outstanding room needed some Maintence Shower Door kept sliding open but everything else was 5 Star.

Business

10/10

Exceptional

23 Feb 2026

Kathy

Clean room and excellent staff.

Partner

10/10

Exceptional

23 Feb 2026

Kimberly

The staff accommodated us very well. The first room had somewhat of a mold smell and they moved us right away to a much cleaner and bigger room. No issues or concerns with helping us out and very friendly! Excellent stay!

Pet

10/10

Exceptional

23 Feb 2026

Dahat

Love the location and customer service

Partner

8/10

Excellent

22 Feb 2026

Dave

Courteous staff.?

Self

6/10

Pleasant

22 Feb 2026

Isaac

Overall location was nice, walkable to every thing. Staff was rather complacent and the valet system was incredibly poor. Would not stay again.

10/10

Exceptional

15 Feb 2026

Morgan A.

Would stay here again

10/10

Exceptional

15 Feb 2026

Morgan A.

Nice staff, clean room. Would stay here again.

8/10

Excellent

15 Feb 2026

Timothy

Room was ok. But there was a bandaid covering up a nightlight in the bathroom. Staff is all very nice.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Adair

The bed was comfortable, the room was clean, and the location was just what I wanted. I was very pleased with the price as well.

Self

10/10

Exceptional

12 Feb 2026

Murvell

The staff was.very welcoming and so helpful with go to information. I have stayed their before and would again!

Thankyou

4/10

Poor

09 Feb 2026

Kathy

very basic room in need of updating. poor lighting. rock hard mattress, so couldn't sleep. old wall heater made lots of noise. parking lot is small and very tight. towels were too small and thin. overall the place is dingy. I will say the staff were nice and the location is good. but definitely needs a face lift.

Leisure Partner