Name: Best Western Plus Madison-Huntsville Hotel
Address: 9035 Madison Boulevard, Madison, 35758, US

4/10

Poor

09 Jul 2026

David

The location was good. The staff was helpful. Breakfast was good. The room was musty and smelled like wet towels. Had to have housekeeping come and spray every day. The hot tub was roped off and inoperable and the pool did not look clean so we did not swim. Our TV's sound stopped working and tech could not repair or bring another TV in. All they could do is change rooms and that was too inconvenient. The Banana Leaves asian restaurant was attached to the hotel and that was good and convenient. We will not stay there again.

Partner

2/10

Poor

08 Jul 2026

Lonny

The first room we checked into had roaches and smelled of ammonia , cat pee I’m. It sure what and mold. I went to the front desk to explain the issue they put us in a new room inside the building and when we walked in the corner protector on the one side of wall was laying on the ground and bed. It still smelled of mold and ammonia but not as bad as the first room. I have sever mold allergies and could not stay there and checked out after one night. And they are refusing to refund me the rest of my money for the other nights I booked.

Partner

2/10

Poor

07 Jul 2026

Daniel

On website they offer hot tub pool free shuttle bus to the airport but pool was not working hot tub out of order and no shuttle bus

Partner

10/10

Exceptional

06 Jul 2026

Jose

Room was excellent and breakfast was great

8/10

Excellent

06 Jul 2026

Misty

Check in was a breeze. The hotel is older, but in the process of being revamped. Our room was very clean and quiet. My husband and I even mentioned how it seemed like we were the only ones there because it was so quiet.

All of the staff were super friendly and nice.

The breakfast was good. Plenty of selection. It was also being monitored by the staff so there was no items running out, etc.

The hot tub was down during our stay, but we loved the pool. Again, it is older - but it was clean.

Partner

10/10

Exceptional

04 Jul 2026

Konstantin

Thank you

4/10

Poor

03 Jul 2026

Kara

The hot tub and the pool were both closed. I have kids that love to swim, so they were super disappointed to learn that there would be no swimming. I book hotels specifically for that. It was a non refundable booking, so I couldn’t go anywhere else. But considering I booked FOR the pool/hot tub, I feel like a refund should have been offered.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

NiQ

Rooms could be cleaner and doors had gaps in them. I had to put a towel on the floor because you could see under the door. Breakfast was great. Pool was closed for maintenance which was very disappointing with it being the summer. My room smelled a little bit. Overall stay was okay. I’ll definitely consider somewhere else next time.

Family_with_children

10/10

Exceptional

02 Jul 2026

Kevin

The breakfast and breakfast staff there are great!

Partner

4/10

Poor

01 Jul 2026

Christopher

I normally don't post negative reviews but this hotel was pretty rough. I grt that I paid for a meh experience but didn't even get that. Spent at least 20 minutes at the front counter waiting to check in, even called the phone number and watched the phone go unanswered.

When staff finally arrived she was not friendly to say the least.

My family and I got into room which was a standard no frills room except a dead cockroach right on the bathroom floor. Was really glad just to spend 1 mediocre night at best before leaving in the morning.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Julie

Rooms were all newly remodeled & beautiful, but very musty & damp (like wet dogs), likely from old air conditioners. Ive never asked to change rooms but had to, 3 others were bad too. Staff was very very nice about it

Self

2/10

Poor

30 Jun 2026

Roy

The television had internet connection there for programs available! So no TV. The tub has a crack in it. The pool wasn’t clean. Had so much dirt in bottom and floating, and the tiles were falling off. The hot tub was broken. These are things I look forward to utilizing when I plan a trip out of town for a get away. Only thing about this best western is I could wait to get away.

Partner

10/10

Exceptional

29 Jun 2026

Maurice

Nice

Pet

2/10

Poor

28 Jun 2026

April

Please beware of this place. It was absolutely disgusting and very disappointing. Upon walking in there was a strong smell of cigarettes. The bathroom vanity light didn’t work. When I walked into the bathroom there was dirty toilet paper on the ground. There was also mold on the curtains. We decided we would go out to the pool and it looked like it had not been touched in weeks, maybe even months. The hot tub was in the same condition with caution tape around it. Aside from all that, the bed was comfortable and the breakfast wasn’t terrible. I am also not a hard person to please but this was beyond awful. (See photos)

Partner

4/10

Poor

28 Jun 2026

Sarah

Our room smelled like animal urine upon arrival. Being very tired we just got febreeze the next day. We were counting on the pool as advertised on here. Our daughter is 4 and was so excited to swim. We are visiting a family friend and this was our vacation so disappointed that the pool looks like the DC reflecting pool with caution tape on the hot tub. Truly disappointed. Will not use best western again. Also mold in bathroom. Very very bummed. Bright side: nice staff at breakfast.

Family_with_children

2/10

Poor

28 Jun 2026

Bernardo

A few years ago, we did stay at that best Western and got treated so amazing clean location. The pool is working. The hot tub was working. Service was being provided as the industries name hospitality…… however we went for a one night stay this past Saturday and upon checking in the black lady was just rude and disrespectful, like she didn’t really want to work to service a guest that at the end of the day pay her check she Gave us a room that the sink was clogged in the bathroom door did not close. We had insufficient towels to bathe, and when we requested the towels, it took three hours to get.
But I specifically asked for a hotel that had hot tub and a pool so we can relax. Yes this hotel had hot tub and yes, it had a pool, but it wasn’t working. I called a few days prior and whoever answered for guest services told me that everything was working fine the hot tub had black mold in it a stench it was just horrific, and the pool looked like it had not been cleaned in years with algae and other stuff growing in it.
I’m assuming they have changed management because it was just so so sad
I will give them some credit. The breakfast was good, but my whole purpose was to enjoy it chill by the pool side. We just had a massive heat dome that started with the temperature at 91° and we just wanted to relax and couldn’t do that either
I don’t know what happened, but the service was extremely lousy
Other guests at the hotel were just as surprise as we were

Family_with_children

6/10

Pleasant

28 Jun 2026

Donald

Bathroom door not open far enough

4/10

Poor

25 Jun 2026

Betty

The hot tub is unuseable, green and caution taped off. The pool had algae in it. It's disgusting.

Family

2/10

Poor

24 Jun 2026

Carol

Front desk clerk very nice! But hotel smelled of strong paint and perfume and bug spray. Had to leave because we couldn’t breathe it was that bad. Left to another hotel. Booked thru Expedia. When I contacted Expedia they called hotel and the desk clerk or management not sure which , she said we checked out the next morning right before noon! THAT WAS A TOTAL LIE AND THE OTHER HOTEL COULD PROVE THAT WE CAME IN THAT EVENING.
Will NEVER STAY AT BEST WESTERN PLUS AGAIN!!!!

Partner

6/10

Pleasant

22 Jun 2026

David

The pool looks beautiful in pictures, mold around edges with tiles falling off is the reality. Hot tub was green soup with caution tape. Beds were comfortable, breakfast was great.

Family_with_children

8/10

Excellent

22 Jun 2026

Jan

We traveled from Florida all day prior to check in. The front desk staff was not welcoming or friendly in any way. In fact, there was very little conversation at all. I was so disappointed because our experience in April with check in was the complete opposite. The pool still looked dirty and the hot tub was still taped off so no work had been done there to resolve it since our stay the week before on our way to Florida. I would still recommend this hotel based on location, parking, cleanliness and the breakfast, so we'll see how things are when we stay again in September.

Family_with_children

8/10

Excellent

19 Jun 2026

Jackielee

Hard to give a true review as the place was under construction. It was our 2nd time there and would stay again

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Matthew

Amazing breakfast, amazing staff,and an amazing stay

10/10

Exceptional

18 Jun 2026

Daniel

Clean and great service

Family_with_children

8/10

Excellent

18 Jun 2026

Jan

We've stayed before and have no issues with the room at all. The bed is really comfortable! The room was very clean. My grandson and daughter wanted to use the pool and it was really dirty with lots of leaves and algae. The hot tub was green and blocked off from use. Not really a deal breaker though. The breakfast the next morning was great with lots of variety!

Family_with_children

2/10

Poor

17 Jun 2026

Tammy

The first night that I got there, the lady was exceptionally nice and very helpful. The rest of the time I was there the staff was very indifferent rude unfriendly the coffee pot in the lobby didn’t work. There really wasn’t a nice selection of food choices. The pool was green. The hot tub did not work. My room smelled very badly of urine. I told two different people at the front desk about it and it was oh sorry And there was a leak. The hallway was soaked with water and it came into my room a little bit when I said something I was told they’re working on it. I will not stay here again. This was just all the way around a terrible trip. I guess you get what you pay for.

Self

4/10

Poor

17 Jun 2026

Melissa

The pool is falling apart and dirty. It literally had tiles on the bottom of the pool along with algae on the side. The hot tub is closed and it covered in green algae. The area around the pool had garbage and broken umbrellas, etc. The inside of the hotel smelled like dogs terribly. I had to go out and get a room freshener just to be able to stay there. They had to give me a different room because the TV was not working in the first room and the maintenance man said that he has to fix the TVs all the time. The free breakfast buffet was always dirty. There was spilled waffle mix, a dead fly in the holder for the coffee cup lids, and the tables were not well cleaned. Definitely not clean at all. Would not stay there again.

Self

10/10

Exceptional

15 Jun 2026

Matthew

Great Place ,Great Staff,And Great Breakfast,Nuff said 😊

8/10

Excellent

15 Jun 2026

Timothy

Room was nice and clean, don't really like shower curtains as they seem yucky.

Staff was very nice and friendly

Did not have breakfast, so no comment

Parking was fine

Self

10/10

Exceptional

14 Jun 2026

Kalle

The building is clean and the amenities were great. The bed was very comfortable and the staff went out of their way to be helpful.

Family

10/10

Exceptional

13 Jun 2026

Earnest

Everything was fantastic

Self

10/10

Exceptional

11 Jun 2026

Jessica

Great Stay at a Great Place with delicious breakfast

10/10

Exceptional

10 Jun 2026

Christian

Just a overall great hotel I always enjoy my weekend stay

Partner

2/10

Poor

08 Jun 2026

Krista

We were in town to visit my son and this hotel was such a disappointment. Almost everything that could go wrong did. First of all, after a very long day and tired and \"hangry\", our check in took over 40 minutes. The desk clerk didn't seem to know what she was doing, and this didn't start off our visit well. Next, excited to relax in the hotel tub, we were told that the hot tub was out of service. Very dispapointed because this is the main reason we booked this hotel. We went into the room and it SMELLED!! It smelled wet, mildewy and just plain rank. We asked for another room to be told that there were no other room available. (Strange because we didn't see another soul in the hotel). Woke up in the morning to the coffee machine being out of order, waiting for employees to dish up their breakfast on the buffet, Breakfast consisted of paper thin cardboardy bacon and watery eggs. Possibly the worst hotel experience I've had. We checked into another hotel across the street for a lovely experience.

Partner

4/10

Poor

08 Jun 2026

lauren

Very outdated hktel, pool was not in service or the hot tub, vending machines were turned off ceiling had a big crack on it didnt stay ended up leaving

6/10

Pleasant

03 Jun 2026

Thomas

Clean room

10/10

Exceptional

31 May 2026

Michelle

Convenient location, easy to get in and out of. We stayed fora weekend trip to visit the Space and Rocket center and it was so easy to get to.

Partner

10/10

Exceptional

31 May 2026

Heather

The room was lovely, even if it was a bit humid from the rain. Everything was clean and well maintained. The breakfast was delightful. Front desk staff was super kind—even allowed me to borrow a phone charging port as I forgot one. Very impressed, overall.

Self

6/10

Pleasant

30 May 2026

Bethany

I booked this hotel for an overnight getaway and chose it specifically because it listed a hot tub.
I was so disappointed when we arrived and the hot tub was empty.
Otherwise, it is a decent place to stay. Close to many restaurants and businesses and to the airport. It was comfortable and clean. We enjoyed the on-site restaurant and breakfast the next morning.

Partner

6/10

Pleasant

25 May 2026

michelle

We had two rooms and they were clean. In one room the TV didn't work and in the other room the shower pressure was poor. The breakfast was good. The front desk clerk when we checked in was very friendly, as were the girl who checked us out and the worker in the breakfast area on our last day.

Family

10/10

Exceptional

21 May 2026

Amanda

Great location for a quick overnight stop. Close to a lot of fast food and sit down restaurants. Wal Mart and Publix both a quick drive down Madison Blvd.

Partner

4/10

Poor

18 May 2026

Edward

Carpets in the hallways need a serious cleaning. Everyone needs to be shampooed.

Partner

6/10

Pleasant

14 May 2026

Curlyn

This hotel was very scary. As a singlewoman who travels alone. I was very scared. The lobby was nice but the hotel is very outdated and dusty. When i walked into the room I pulled the cutains back and the curtains smelled like smoke and sweat. It was so dusty I couldnt stop coughing.

The only saving grace is that the bed were comfortable. And the bathrooms were renovated but the rooms look horrible. Staff was extremely kind and nice. But I wouldnt stay here again. Needs major renovatins

Self

10/10

Exceptional

07 May 2026

Jean

The staff was very friendly and helpful with my reservation. The room was one of the top five that I have stayed in. The restaurant was just wonderful. I would recommend Best Western Plus to anyone. 5 stars.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Audrey

Breakfast was so good. Great staff.

Partner

6/10

Pleasant

05 May 2026

Brian

the breakfast is the best part of this place have stayed there many times because of the breakfast

10/10

Exceptional

05 May 2026

Lynette

Harry was awesome!! Friendly, kind, helpful! All was great!!

8/10

Excellent

03 May 2026

Gary

Nice restaurant

Self

10/10

Exceptional

02 May 2026

Jo-Ann C

I recently stayed at this hotel and had a fantastic experience! From the moment I arrived, the staff was incredibly welcoming and made me feel right at home. Breakfast was excellent! The room was spotless, which is always a top priority for me when traveling. I also appreciated the free airport shuttle service—it made my trip so much more convenient.

The highlight, however, was the bed. It was super comfortable, and I had one of the best nights of sleep in a long time. I highly recommend this hotel to anyone looking for a comfortable and hassle-free stay!

Family

10/10

Exceptional

01 May 2026

STEPHEN

Very up to date and clean with terrific breakfast. Only complaint was there were no washcloths and when we checked in it was after 9 and housekeeping was unavailable

Partner

10/10

Exceptional

30 Apr 2026

Enayatullah

Very cool

6/10

Pleasant

26 Apr 2026

Peter

The breakfast was good. The hot tub was not working. We had to change rooms because the toilet wouldn't flush. The maid service was good.

Partner

6/10

Pleasant

26 Apr 2026

Trent

Property under remodel. The room I had was in great need of remodel. Staff was pleasant. Breakfast was good. Adequate for the price.

Family_with_children

8/10

Excellent

26 Apr 2026

Thomas

Restaurant on the premises. Free breakfast was ok. Coffee was pretty decent. The facilities were not the cleanest. Our room was clean but the bathroom had some mechanical issues in the shower. The faucet, while attached to the water source, was not attached to the wall. The safety bar also was dislodged from the wall as well.

Partner

8/10

Excellent

25 Apr 2026

Alana

The staff was very friendly and helpful at check in. The hotel itself had seen better days, but the room was updated. The bed was very worn out; you sank into it as soon as you sat down. It was very quiet all night, which was nice. Breakfast was bare minimum. Adequate, affordable place to stay if you’re passing through!

Family

8/10

Excellent

25 Apr 2026

Damon

Airport shuttle very easy

The jacuzzi has been broken for some time. Wish I had known before booking.

Wonderful shuttle drivers.

Self

4/10

Poor

25 Apr 2026

Stacy

First room had blood stains on the sheet, hair and gunk in the floor. Second room smelled like dog and had something splattered and stuck to the side of the tub. Hot tub was broken, pool was missing several tiles but otherwise clean and functional though barely lit at night. Vending machine sold hot drinks. Breakfast was great though.

10/10

Exceptional

22 Apr 2026

Katie

Staff was amazing and our room was clean

Family_with_children

10/10

Exceptional

21 Apr 2026

Stacey

My stay is always the best! Breakfast is amazing. Mr.D is a wonderful cook. Staff is always friendly and helpful in every way possible.

Partner

10/10

Exceptional

21 Apr 2026

Jan

Very easy to get to and check in was quick and easy. Our room was so clean and fresh. The breakfast in the morning was one of the best we've had at hotels that offer the complimentary breakfast. All interactions with the staff were friendly. The hotel restaurant, Banana Leaves, had great service and delicious food! Highly recommended! We'll be coming back!

Partner

10/10

Exceptional

19 Apr 2026

Wonda

The rooms were clean and pleasant, breakfast was hot and the attendant made sure it was stocked.

2/10

Poor

19 Apr 2026

Richard

Dont plan on staying here if you would like a clean pool or a working hot tub. Beds are comfy but desk staff could not be bothered

Partner

4/10

Poor

18 Apr 2026

Ian or Donna

This hotel is very dirty & run down. Weeds as tall as me. We will definitely not be back & don’t recommend it. Very pricy for a very cheap hotel.

Family

10/10

Exceptional

15 Apr 2026

Christian

Wonderful

4/10

Poor

15 Apr 2026

David

Bed was broken tv was also broken.

Family_with_children

10/10

Exceptional

14 Apr 2026

David

Excellent Staff. Good price for this poor traveller

8/10

Excellent

12 Apr 2026

TRACY

Breakfast was good. Staff kept things filled. Never ran out of anything. Front desk was very good, helpful, friendly, polite. Room was comfortable. The only downfall was they don't give you enough towels or enough. Shampoos/ toiletries had to ask for a few extras. Also, the bathroom counter area is very small, water, shower pressure ok, water temperature were excellent.

6/10

Pleasant

11 Apr 2026

David

Rooms were clean but the interior was a bit dated. Staff was cordial. Breakfast was plentiful, hot and fresh and the staff that worked breakfast was super friendly.

Friends

8/10

Excellent

06 Apr 2026

Holly

Front staff was super sweet. Breakfast Sunday morning was totally magnificent! Not as wonderful Monday morning…
Room was nice and comfortable but the bed was awful. Sagged in the middle; felt like I was sleeping in a hammock. Shower was nice!

Partner

4/10

Poor

04 Apr 2026

Michelle

Airport shuttle was not available either way.

10/10

Exceptional

03 Apr 2026

Clsrence Wayne

The room was clean and all the staff was polite and helpful

Self

10/10

Exceptional

02 Apr 2026

Sabra

Breakfast is why I stay!

Self

10/10

Exceptional

01 Apr 2026

Deborah

The outside property could use some updating, and some more cleaning. The room was clean, needs to have carpet because wood floor is slippery. The breakfast was excellent, and parking was great. I absolutely loved he staff, they were friendly and courteous, and helpful.

Self

8/10

Excellent

31 Mar 2026

Melba

Staff at check-in were great. Room was comfortable and clean.

Partner

4/10

Poor

29 Mar 2026

Cameron

I did not feel safe here. The hotel layout is outdated and I had to park on the backside to get to my room.
The bathroom: door was broken, 1 light switch was missing, shower felt gross (I would have worn water shoes if I had them).
Positives: the staff was friendly, sheets were clean.
Negatives: tv guide does not work, hotel reminds me of the movie Hostel, pancake maker was broken.
I will never be back, spend the extra $50 and stay somewhere else. Take me word on this!

Self

6/10

Pleasant

27 Mar 2026

john

Sausage was lukewarm,fruit was late. Should be a small table by the easy chair, dirt underneath the chair, hot tub inoperable. Staff helpful and co-operative. Overall ok, but nothing specia

Friends

10/10

Exceptional

26 Mar 2026

Jeffrey

Yes

10/10

Exceptional

25 Mar 2026

Robert

Enjoyed! Spacious. Staff very friendly. Give Asian restaurant a try! Very hood’n

Self

8/10

Excellent

23 Mar 2026

Connie

Close to airport. Staff helpful but check. signs for restaurant times. Shuttle was not running and had to use an uber. strong water pressure and decent hot water.

Self

10/10

Exceptional

22 Mar 2026

Jennifer

Everything was extremely nice ! Great place to stay !

8/10

Excellent

21 Mar 2026

Angela

Nice, newly renovated hotel for the price. Slow check in and was told incorrect time for breakfast but other than that it was a good deal for a quick overnight stay.

Partner

6/10

Pleasant

20 Mar 2026

Samantha

Hot Tub was broke and the floors in the room were dirty but it wasn’t the worst I’d stayed in.

Partner

10/10

Exceptional

15 Mar 2026

willie

I had a wonderful stay with no issues at all. Will stay at this location again.

10/10

Exceptional

15 Mar 2026

Tracy

Very happy to have a bed with nice soft sheets. Air and heat adjustable with a fan you can adjust to stay on all of the time. Nice to have a steady noise and not the clunking noise of the air turning off and on which can make for a restless sleep. A comfortable room to rest in is most important to me and that’s what I got here.

Family

6/10

Pleasant

14 Mar 2026

Christopher

Stayed in Single King bed room - motel type. Convienent for just getting in truck. But the claim that the room was recently renovated is a bit misleading. The quaility or renovation is poor - the bed was too soft as well, felt like I was sinking in. But its not bad for the rate.

Self

10/10

Exceptional

12 Mar 2026

Daladier

I was pleasantly surprised when I walked inside the hotel lobby. It was very spacious. The clerk at the front desk was very friendly and helpful. She checked us in quickly and told us about the hotels amenities. Breakfast was good. Rooms were clean and spacious. Good location. I would definitely book this hotel in the future.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Jennifer Nichole

Nice older property, very clean. Friendly staff, hot tub was not in working condition at time of stay.

Partner

10/10

Exceptional

10 Mar 2026

Earnest

Very nice

10/10

Exceptional

09 Mar 2026

Yan

The staff here are truly wonderful. In particular, a gentleman working in the restaurant—I’m very sorry I didn’t catch his name. He was incredibly attentive and thoughtful, and his kindness made our experience so much better.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Scott

Ok

Friends

10/10

Exceptional

06 Mar 2026

Christopher

Clean , good breakfast , staff was great and helpful!

Self

8/10

Excellent

26 Feb 2026

Crystal

The property is an older hotel however it was clean. The bed was comfortable. The bathrooms were clean and I slept very well. I will definitely stay again.

Self

10/10

Exceptional

25 Feb 2026

Nea

The beds were really comfortable and the staff was very friendly. The breakfast provided was actually quite tasty and it is very convenient that there is a thai restaurant adjacent to the hotel.

Partner

10/10

Exceptional

25 Feb 2026

Jennifer

Good gym, convenient shuttle service, friendly and helpful staff, and a restaurant onsite.

Self

6/10

Pleasant

22 Feb 2026

Audrey

The room was not clean upon arrival. It was late when I asked for a shower chair and other things for the room, I was told when the night clerk comes in he has the key and he will bring the chair then, next morning I went and asked for the chair again. If the clerk is not at the desk there is no way to get them the phone in the room couldn't connect them either. My flight was cancelled and they were not very accommodating,without charging for another day

Family

10/10

Exceptional

18 Feb 2026

Baldemar

Hospitality, cleaningness, and overall quietness. Great stay!

10/10

Exceptional

18 Feb 2026

Shannon

Clean, friendly staff

Partner