Name: Extended Stay America Suites Huntsville Madison
Address: 104 Intergraph Way, Madison, US

2/10

Poor

18 Jul 2026

Mary

Gave me a handicap bathroom, which was a nightmare with young kids, dirty hallway floor- kids feet were black after a bath. Did not have coffee or cups for breakfast. Stained sheets

Family_with_children

4/10

Poor

17 Jul 2026

Tim

No Utensils in the kitchen.. No shampoo & hair conditioner in bathroom. No bread/ muffin/danish in breakfast lounge & coffee tastes like WATER!

10/10

Exceptional

12 Jul 2026

Vincent Manglona

It’s a clean place with nice and great customer service employees. What I don’t like is hearing footsteps in the middle of the night from the top floor.

Family_with_children

2/10

Poor

09 Jul 2026

Melaka

When I walked in I was waiting for someone to greet me about 10 minutes I walked out to get the rest of my luggage she still wasn’t there waited a few more minutes. She finally came and told us the elevator was not working and our room was on the 3rd floor. She tried to give us a double bed on the 1st floor when our reservation was for a queen. Bad business for the company they could’ve call the people with reservations ahead of time and then we could’ve went somewhere else. Got to the room it was a dead bug hanging from the wall. Bathroom door didn’t want to close it was hard to close it. The bed was squeaking everytime we moved and the pillows were so soft we had to fold them to get comfort. I was traveling to Huntsville/Madison because my sister had surgery and this stay was not pleasant. I was at the hospital all morning and want get some rest but this hotel was not it. The front desk person who I think she was saying she was the DSM need to do better with managing that hotel.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Robert

The elevator was inoperable, for the whole time we were there. We had to carry our luggage up two flights of stairs., then down a long hallway. The room was clean. No coffee maker . You have carry used towels to the front desk and they replace one for one clean. We are elderly and it was difficult and dangerous carrying suitcases up and down the stairs. We won't stay there again.

Partner

6/10

Pleasant

21 Jun 2026

Eridian

My dad and I stayed only one night, parking is plentiful, staff is helpful, room is super spacious and clean. The things that weren’t great were that there were no towels left for us, thankfully my dad had brought one from home. We were in a hurry so I didn’t bother calling the lobby, but towels are essential. Breakfast is a joke for a hotel of this big, their breakfast of open from 6:30am to 9:30am. We got there at 8:20am, no coffee, (rooms have a kitchenette but no coffeemaker) 4 bags of muffins and that’s all they had. Really…pathetic, I stayed at a SureStay near H’Ville a much smaller hotel but their breakfast was excellent. I get that’s it’s free but at least provide coffee? Hey at least it’s clean though?

Family

10/10

Exceptional

02 Jun 2026

Bevely

This hotel really gives you a home away from home experience. I recommend it.

Friends_and_family Family

4/10

Poor

01 Jun 2026

Tennille

Key fobs did not work. Attendee did not speak to you and was hard to hear. Bathroom was not clean and room had a horrible smell.

Partner

4/10

Poor

30 May 2026

Jeff

Facility room-key machine was broken and no keys could be assigned/generated. 1-2 day wait for parts, staff offered to let us in/out as necessary. They let us cancel and go elsewhere.

Partner

10/10

Exceptional

30 May 2026

jesse

Everything was in Tip Top shape. Would stay here again

Pet

6/10

Pleasant

28 May 2026

Sonya

The room wasn’t clean.

Self

8/10

Excellent

27 May 2026

Steve

Clean room , great staff

Self

10/10

Exceptional

25 May 2026

Matthew

It appeared to be new. Very clean. Staff was very eager to help with everything and with a smile. Had 2 pets that were welcomed without question, and plenty of places to take them out around the property. I give it a 9/10 overall.

Pet

10/10

Exceptional

25 May 2026

Kimberlyn

The room was clean, staff was nice.

Family

6/10

Pleasant

24 May 2026

Marvin

The staff is the best part about this stay; they were all very kind and helpful.

I did not have a blanket my first night.

There were bugs in my bathroom

the vending machines charge you more than advertised

Self

6/10

Pleasant

22 May 2026

Sonya

My room wasn’t properly cleaned. There was a dirty sock under the chair, trash under the bed, and the night table needed to be wiped off. Also my TV didn’t work and when I attempted a room change that TV didn’t work either.

8/10

Excellent

20 May 2026

Lynnette

The room & property were clean. The staff was very helpful. The grab-&-go breakfast was only individually wrapped muffins or instant oatmeal, so if you want a real breakfast, you'll need to go elsewhere.

They also don't change linens & make the bed every day, which I liked since I was there only a few days.

Self

6/10

Pleasant

18 May 2026

JoAnn

This consist of a muffin in a package or grits or oatmeal. The rooms are paper thin so you can hear everything going on around you. Price is reasonable and it looks good, but don't expect any extra amenities.

8/10

Excellent

10 May 2026

George

Location and overall price was great… complementary breakfast was absolutely upsetting; both mornings were nothing but excuses… “Truck / Delivery haven’t delivered yet…”
Granola bars and cold coffee are not breakfast. Other than that really no big complaints…

Family

6/10

Pleasant

10 May 2026

Spencer

The hotel is modern. I stayed for 2 days.... the breakfast was suppose to be muffins and granola bars..... we never got muffins even after arriving for breakfast by 7am at the latest. When the person at the desk was tasked with putting more muffins out.... the 1st day she said there was no more left at 7am.... and 2nd day she said they didnt get their delivery..... Thats Crazy..... She wasn't accommodating at all even when they didn't have what customers paid for....
Rooms were very Good..... Breakfast was Horrible ‼️‼️‼️‼️

Family

10/10

Exceptional

09 May 2026

Aubrey

room was clean and comfortable and staff was great!

Partner

10/10

Exceptional

06 May 2026

josue

Professional

Self

2/10

Poor

05 May 2026

Kelsey

The room was clean. The staff was good. The breakfast was okay. The kitchen was okay.

8/10

Excellent

03 May 2026

Gabrielle

The woman who checked us in was extremely friendly and personable. The room was clean. The amenities were not all there, but it was expected.

Family

10/10

Exceptional

01 May 2026

Alaiza

Very clean. Staff was very helpful and welcoming I wish I would’ve just stayed there the 2nd night too if I didn’t already book with another hotel this one was way better

8/10

Excellent

14 Apr 2026

Elizabeth

The room was very clean and modern style. Front desk ladies were very friendly. Free breakfast was just muffins and coffee. My hallway was a little stinky but the room smelled ok.

Friends_and_family Family

4/10

Poor

29 Mar 2026

David

The bathroom was dirty. They didn't even have toilet paper in one of the rooms we rented. They say they have breakfast, but it's only a few muffins and coffee. Don't recommend staying here and it makes me not want to stay at any Extended Stay Americas in the future.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Fady

Great

Self

2/10

Poor

25 Mar 2026

Russell

Noisy room in rough shape toilet wouldn’t flush.

Partner

4/10

Poor

25 Mar 2026

Nancy

When checking out there was no coffee. The lady at the front desk had no interest in making more. Said she may get around to it in 10 minutes. It was more important to check people out. RUDE! Needs an attitude adjustment or new job that doesn't involve working with humans

Self

2/10

Poor

20 Mar 2026

Amit

my flight got delayed and i reached in midnight, the front desk staff was new and showed me a dirtiest room with torn sheets, garbage all over, this place was unimaginable forget about calling it a hotel, except one day manager who was kind, the staff had no courtesy and the entire property felt like a dumpster, food and plastic wrapper everywhere, dirty linens, stick floors, unclear bathroom and toilet, total mess. check in was awful experience, never coming back

Self

6/10

Pleasant

16 Mar 2026

Jennifer

Room was dusty and did not have cups or plates

Partner

10/10

Exceptional

10 Mar 2026

Jershondria

The gym was clean and quiet

Self

2/10

Poor

01 Mar 2026

Cerelia

Room just nasty. Hair everywhere. Food all over counter top. Asked for a different room, it was just as nasty

Family_with_children

6/10

Pleasant

20 Jan 2026

Lydia

Everything was ok.

Leisure Pet

2/10

Poor

19 Jan 2026

Eddie

The listing said free breakfast which was granola bars and packets of grits.

I stayed three nights. First morning they had no coffee and said they ran out and were waiting for a truck delivery. Meanwhile there is a Walmart across the street that has the cheap folgers they use.

The next morning they actually had coffee out. But that lasted only one day as the third morning they had no coffee again, this time it was because the had no filters.

They obviously do not care about there customers and providing the service and amenities they advertise.

And finally the remote on the tv would not work.

Would not recommend this place

Business Partner

8/10

Excellent

17 Jan 2026

Susan

Good room and friendly stafg

Self

6/10

Pleasant

15 Jan 2026

Joe

Bare bones basic needs, clean room. No carpeting all tile, assume easy to maintain.

Friends_and_family Family

8/10

Excellent

14 Jan 2026

christina

There was supposed to be a grab and go breakfast but there was nothing out so just left without it and stopped on down the road otherwise it was ok. Clean and the bed was pretty comfortable not the best but still a good place to stay! Price was good.

Self

8/10

Excellent

06 Jan 2026

Jamya

Room was decent the front desk lady was super nice! They didn’t have all there listed breakfast items.

6/10

Pleasant

27 Dec 2025

Mark

Room was clean. Was supposed to be breakfast and coffee by 6:00 a.m. At 6:15 neither was there. Who knows if they ever showed up. Sad to offer something and then not deliver.

Leisure Partner

2/10

Poor

15 Dec 2025

Cristela

Nope no breakfast they lie and the ran out of coffe

Leisure Family

4/10

Poor

15 Dec 2025

Philippa

The room was not clean. There was trash in the trash bin. The window blind was broken. I had to clean the bathroom mirror to see through it. In the past (and one reason I returned) was the good brewed coffee and granola bar offered each morning. This is no longer available and all that was on offer was very inferior instant coffee and no snacks at all.

2/10

Poor

11 Dec 2025

Kathy

Positive, the room was clean. That’s about it. No hair dryers, by the way. Breakfast bar countertops and tables were filthy. And Decaf coffee was instant packets. Some food was “out of stock.” Hallways, elevator, and common areas were almost always covered with red dirt and garbage. Probably says a lot about who stays there but housekeeping obviously can’t keep up. And speaking of housekeeping, we requested a late check out two days in advance. We were told she would tell the manager. Went to go to our meeting the last day and stopped at the desk to verify how late we could check out. We were told we didn’t have late check out and couldn’t have it because the manager never received our request. She wouldn’t budge. Said two other people were on the list and they didn’t have enough housekeeping staff to allow more than that, even though technically we should have been first on the list. One last thing, the elevator often shuddered at the first floor. I happened to notice the inspection certificate on the wall of the elevator - it expired three months prior. Poorly managed, not on top of things. Would avoid this place.

Business Friends

4/10

Poor

03 Dec 2025

Christine

The walls are paper thin and you can hear the person next door snoring and coughing.

Partner

10/10

Exceptional

23 Nov 2025

Randohtl

God

10/10

Exceptional

17 Nov 2025

Deanna

No breakfast

Partner

8/10

Excellent

10 Nov 2025

Darryl

.

8/10

Excellent

10 Nov 2025

James

Was good value

8/10

Excellent

09 Nov 2025

Dino

Clean room, quiet, centrally located.

6/10

Pleasant

09 Nov 2025

Angela

The room was okay - noise in the hall due to noisy air conditioner that the staff said could not be fixed. No soap or TP in room. Pillows are all flat and not very nice. Breakfast is a joke - really shouldn't even offer it as it is basically oatmeal in a bag. Staff is always on their phones and/or sitting in their car out front.

Business

10/10

Exceptional

08 Nov 2025

Brittan

Great job

Friends_and_family Family

2/10

Poor

03 Nov 2025

Louis

they said free breakfast and when we when to breakfast they didn't have nothing

10/10

Exceptional

27 Oct 2025

Jonea

I believe this is property has the potential. The only gripe I have there was some hair left in the bathroom counter as well as in the shower so I don’t appreciate that however, everything else was nice. It’s not very quiet because the walls are thin and I hear every time somebody slams the door but overall I enjoyed my stay and I will stay there again.

10/10

Exceptional

26 Oct 2025

Allison

Good night sleep.

2/10

Poor

21 Oct 2025

jenny

Manager does not care about customer's input.

Business Partner

4/10

Poor

21 Oct 2025

jenny

Well, for the price I guess that is what I paid for. The housekeeping is bad. Floor is dirty. No floor mat for the bathroom. I can see grime. The bedsheets are too small for the bed. So when you sleep, it all comes apart. The late night girl is friendly and nice but the morning manager is not appreciative of my feed back. She came at 8.15 am. I told her the lift is not working, not even worried. Told her, the coffee is gone. Told her she needs keep up w housekeeping and there is no carts found. She rolled her eyes! lol I guess it’s not her business .. oh well.

Business Family

8/10

Excellent

20 Oct 2025

Greg

Muffins and peanut bars were purchased from a big box discount store. Packages of hot chocolate and coffee were the only drinks available.

10/10

Exceptional

19 Oct 2025

Sanders

Very nice and new. Great stay all around.

Self

10/10

Exceptional

18 Oct 2025

Debbie

I like that the floors are laminate and its very pet friendly. There were kids propping out side door open and a pipe was dripping water and rust all around the entrance of back door.

Business_and_leisure Pet

8/10

Excellent

18 Oct 2025

Onyedika

Clean room. Nice property

Business_and_leisure

6/10

Pleasant

15 Oct 2025

Destiny

The prompt for this area said. Did the kitchen come fully prepped for cooking? And no, it did not, and it also said. Did the breakfast feel fresh? The only thing that felt fresh was the coffee and absolutely loved. This property left the room super cheap. Really great. The only thing that absolutely sucked. Was the manager on the day shift like the morning shift and the couple girls that stay right up under her. Ass, they absolutely sucked, I feel like they're tadbit, racist or if not, that then at least absolutely judgmental, they put us on the do not rent list when she said we didn't pay a late fee. When nobody actually told me.I have to pay a late fee.They told me that there was going to be 1 after 11 from now on and honestly I was in the shower whenever 11 hit.I tried to call and get a late check out but they wouldn't answer the phone. Anyways, that's neither here nor there.Everything was super great , except that one manager and her

2/10

Poor

13 Oct 2025

Varsavina

The front desk people were very friendly and nice but that’s the only good thing I can say about this hotel unfortunately. The room was gross!
Microwave-dirty
Walls-dirty
Bathroom-dirty (and no soap or toilet paper)
Towels-stained

Friends_and_family Friends

4/10

Poor

10 Oct 2025

Juanita

TV didn’t work on Saturday and Sunday, drawers in mini kitchen were very dirty. On Monday, we were told we could move to a handicap room to get a working TV. Handicap rooms are shower only and when you shower water runs all over bathroom floor so then you have your cleanup, plus you have no cabinets in the bathroom to set anything on, just a sink. Not a comfortable stay and that does not include the uncomfortable bed. Not worth the money!

Leisure Pet

10/10

Exceptional

08 Oct 2025

Shannon

Clean and friendly

Leisure Family

10/10

Exceptional

07 Oct 2025

Victor

I enjoyed my stay.

2/10

Poor

06 Oct 2025

Patricia

Unclean

Business

2/10

Poor

06 Oct 2025

Patricia

The rooms and bedrooms were filthy. The towels were dingy, the bathroom, sink, toilet had hairs on them. The floors were disgusting and hadn’t been mopped. There were spider webs in the ceiling and roaches in the bathroom. I paid for a king size bed but all the rooms with king size beds were filthy so I had to have a queen size bed with king size sheets on the that kept wrinkling up all night. The countertop and stov bed op were nasty. I had to buy cleaning supplies and clean my own room the very 1st night.
Jada was very nice and apologized but it wasn’t her fault but she was very helpful. She was able to get my stay refunded but I ended up still leaving and not finishing up my stay due to the roaches and filth of the bathroom and room. Even after I cleaned it it still felt unsanitary.

Business Self

2/10

Poor

06 Oct 2025

Patricia

The rooms and bathrooms were filthy and had roaches in them. There ceiling had spider webs hanging out of them Their towels were dirty and the tub, toilet, towels and sink had hairs all over them. The floors were disgusting and had dirt spots all on them
Jada was very accommodating in helping me find a clean room, we went to SEVERAL different rooms before we were able to find one halfway clean. She was also able to get my stay free but I still had to clean my room and due to the roaches and nastiness I left the next morning and never went back to finish out my stay.

Business Self

4/10

Poor

05 Oct 2025

Carla

Alot of things such as TV, lights beside bed, had to move to another room. My son has cockroach in his room. Also. No coffee machine and no hair dryer in rooms

Leisure Family

10/10

Exceptional

05 Oct 2025

Mary

Nice spacious. Rooms clean. Staff was great. The only thing i didnt like was there was no mirrors on the wall just one in bathroom. If they would put one out in the rooms some could be applying makeup and fixing hair while someone else is in the bathroom.

Leisure Family

10/10

Exceptional

25 Sep 2025

Paul

Everything was great, with bare floors in the rooms I would recommend steam cleaning the floors periodically. It’s easy to do if you put all the rooms on a rotation where a few are getting done each week it’s not a burden. Floor mops just tend to move it around where a steamer will clean nicely.

Leisure Partner

10/10

Exceptional

19 Sep 2025

John

Friendly & welcoming staff. Room was spotless and the bed was extremely comfortable.

Leisure Partner

10/10

Exceptional

19 Sep 2025

ERIC

Good price too.

Business_and_leisure Friends

10/10

Exceptional

12 Sep 2025

Dennis

Very clean, excellent staff, room perfect. Check-in very accommodating.

Leisure Family

6/10

Pleasant

10 Sep 2025

Kathy N

Id skip this one

Our room had no shower curtain! Toilet was dirty, i wont go into details but it was very apparent it hadnt been cleaned. No toilet paper. I inspected sheets and they seemed ok but after the other things it made me question the cleaning of our room.

Partner

4/10

Poor

07 Sep 2025

Fabian

Staff was amazing but the room was dirty. The bathroom was gross. Other than that can complain.

Partner

4/10

Poor

07 Sep 2025

Cayley

I just don’t even know honestly.

Everything was fine until I had a guy friend over and apparently they just gave up my room key to him randomly. He went to the front desk and asked to have a room key cause he lost his even though the room that he needed a key for was not in his name. They willingly gave him a key to get into my room that I paid for out of my pocket. Even though I gave them my ID to verify me . So that means that my room keys that I was given when I first checked in did not work. Luckily, I still got into the building and I still got into my room. I think I’m just lucky that nothing of mine was stolen or was misplaced. I thought hotels were more secure than that, but I guess not this one?

Friends_and_family Friends

2/10

Poor

07 Sep 2025

Verified traveler

They don’t clean throughly!

First room we were given was filthy and had feces in the toilet and hair in the bathroom. We were given a second room that wasn’t much better. Very dusty and the floor was covered in hair and dust. The hallways and elevator were the same. Filthy. We visit Huntsville often and won’t be staying again.

Partner

2/10

Poor

04 Sep 2025

Willie

The first room was uncleaned and the second room somebody open the door to the room and the third room was uncleaned and last but not least the fourth room TV didn\"t work and no shower curtain. Worse stay of my life.

6/10

Pleasant

03 Sep 2025

Jessica

Property was fine for the price as it’s a newer building (or at least recently remodeled). But room was definitely rushed during cleaning. There was an entire fake eyelash on the floor by the trashcan. The towels had some yellow spots on them & overall the surfaces could’ve been wiped down better. It wasn’t bad for the price- but, a more thorough cleaning would’ve been nice. Overall 6/10.

Leisure Partner

2/10

Poor

31 Aug 2025

Ashlin

Dirty and unsafe

8/10

Excellent

27 Aug 2025

Chance

Great place and staff

10/10

Exceptional

25 Aug 2025

Ashley

Staff are kind and helpful. Rooms are cool and a step up from your typical hotel rooms, with kitchenette, large bathroom, and closet space

Leisure Family

4/10

Poor

23 Aug 2025

Liza

The first night of my stay, there was a live cockroach on my bed

Leisure Self

2/10

Poor

18 Aug 2025

Jasmine

Nasty, dirty. Horrible

This place in deceptive by the initial appearance. Its when you pull the the bedding down and not only the the sheet dirty from trash and what may have been a foot print, along side what I'm positive was pubic hair. The old food sitting in the sink was another big NASTY! Dont go to this place.

Partner

10/10

Exceptional

18 Aug 2025

Laila

Y

2/10

Poor

17 Aug 2025

Taparit

Not recommended for families with kids. We should have paid more price and stayed at the the place. I see people spitting on the elevator. I noted that the floor is so dusty.

2/10

Poor

17 Aug 2025

Randall

I arrived late in the evening at my scheduled time to find out they did not have a room. They did offer a substitute in a facility several miles a way. When I returned the next day they had rooms available but did not honor my booking. They require that I get a refund from Expedia and then re-book the room (that I had originally reserved). I chose to go elsewhere. This is the second time that I've had a reservation with an Extended Stay facility and have arrived to find that they did not have a room for me. Never again.

8/10

Excellent

16 Aug 2025

Heather

The staff was nice. My room was clean and spacious. The person next door played their music loudly one night but other than that my stay was good.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Patricia

Everything

10/10