Name: Grandhotel Pupp
Address: Mirove namesti, 2, Karlsbad, 360 91, CZ

10/10

Exceptional

19 Jul 2026

Peter

Awesome iconic place to stay!!
Loved it, we had the amazing breakfast, had a swim, checked out the casino. Would love to stay again one day!
Highly recommend

Partner

10/10

Exceptional

17 Jul 2026

Farah

Great staff !

Family

10/10

Exceptional

16 Jul 2026

Haim

very good and coforteble hotel

10/10

Exceptional

11 Jul 2026

John

I loved the porridge for breakfast, staff was very friendly and polite, spa was clean and continuously restocked with towels, sheets and water.

Friends

8/10

Excellent

08 Jul 2026

Claire

Rather underwhelmed!
Beautiful hotel, fabulous room with balcony overlooking the town and the red carpet. Obviously the busiest time as we were there for 3 nights just before the KVFF however check in and out was disappointing.
Veronika in the spa to be commended for an excellent facial!

Partner

10/10

Exceptional

05 Jul 2026

Vit

Clean rooms, very friendly staff, and an excellent spa. Very walkable location.

Partner

10/10

Exceptional

04 Jul 2026

kayvan

Beautiful historical hotel. Friendly and helpful staff.

Family

10/10

Exceptional

01 Jul 2026

Jitka

Beautiful property with great history, spacious renovated rooms, great dining options and spaces, and a perfect location to experience Karlovy Vary. Breakfast buffet is wonderful, with many options. Spa and wellness facilities offer a wide variety of treatments and services - just ensure to book a few days ahead to get your preferred times. One of Europe’s true grand hotels worth a visit.

Family_with_children

10/10

Exceptional

30 Jun 2026

JOSEF

The stiff was excellent
Room was suspicious
Food was delicious

Family

10/10

Exceptional

27 Jun 2026

Michelle

This hotel was one of the best hotels I have ever stayed in. The building itself was historic and beautiful, the rooms were spacious and comfortable. The breakfast was delicious!

Friends

6/10

Pleasant

23 Jun 2026

ARNOLD

Not to shabby mate.

Partner

10/10

Exceptional

23 Jun 2026

kira

Beautiful hotel with a great vibe

Family_with_children

10/10

Exceptional

19 Jun 2026

Joerg

Very nice Hotel and friendly staff

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Todd

The hotel is beautiful, loved the decor.

Partner

10/10

Exceptional

11 Jun 2026

David

We had a great time.

Partner

8/10

Excellent

10 Jun 2026

iain

We found the staff very helpful and the breakfast was satisfactory. We were completely spoiled with their fixed price 7 course dinner.
We were located in the Dependance which was over the road but that did not cause any problems.
You have to valet your car as their is very little parking.
The hotel is located at the edge of the Old Town which is perfect for sightseeing.

Partner

10/10

Exceptional

02 Jun 2026

Doug

Beautiful hotel and the town was lovely. Easy to walk the town and find restaurants and shopping

Family

10/10

Exceptional

30 May 2026

Emma

Superbly friendly, clean and beautiful hotel. Staff exceptionally helpful and friendly.

Partner

10/10

Exceptional

29 May 2026

Leopold Sangwon

Very amazjng stay!
Will definitely revisit

8/10

Excellent

26 May 2026

Jennifer

The Grandhotel Pupp was a wonderful stay at a lovely iconic property. The only thing lacking was the polish of the service. I went to breakfast and the hostess tried to seat me next to the buffet. I asked to sit in the dining room where she tried to put me at another less desirable table..I then discovered a beautiful dining area overlooking the river and the staff moved me there. I asked to stay another night and the person at the front desk simply said they couldn’t do it. I found 5 availabilities in my room category on line. The massage was hands down one of the worst I’ve ever had. Regardless, I still recommend staying there.

Self

10/10

Exceptional

25 May 2026

Igor

Sexelento 👌

10/10

Exceptional

21 May 2026

Gerardo

The hotel is Amazing

10/10

Exceptional

16 May 2026

Anne

Un endroit idéal pour visiter cette magnifique région

Partner

10/10

Exceptional

12 May 2026

Shyrel

This hotel is one od the top hotels I've ever stayed at. Grand restaurant was exquisite and delicious. I love how everything is walking distance. Such a great hotel and City. Highly recommend!!

Partner

10/10

Exceptional

02 May 2026

Christopher

Beds were comfortable and the rooms were clean

Partner

2/10

Poor

27 Apr 2026

Carolyn

I was COMPLETELY & UTTERLY disappointed with our stay. I am TRULY bewildered with the fact this is SUPPOSED to be a 5-star hotel! I have wanted to stay here since I saw the hotel on the movie Last Holiday….do yourself a favor, DO NOT spend the time, expense, nor travel to waste it all!!! I’m sure at one time, during its “heyday” it was a lovely place to stay, however, we found the public spaces were worn, sad, barren, smelly and dirty (looked as though no one had vacuumed nor dusted for months!) The carpets are in desperate need of replacement, it needs to be painted, as well as simple repairs throughout. Though, I must add, our room itself was very clean (small miracle). Attention: Hotel Pupp employee who is responsible for comment evaluation: Do NOT leave me a canned response as you have with every other person who has left comments. For YEARS, you have known and are completely aware of the degradation of this establishment, yet nothing is done about it!! These comments are STRICTLY to let others know about the sad situation which will befall them if they still decide to visit. I truly wish I would have read the reviews BEFORE I stayed. Lesson learned😞

Partner

10/10

Exceptional

25 Apr 2026

Adam

Stunning hotel in the heart of Karlovy Vary. The staff were professional, welcoming, and attentive throughout the stay. The room and amenities were of the highest standard, offering both comfort and luxury. One highlight I’d highly recommend is visiting the Becher Bar—don’t miss their unique in-house cocktails, which were truly exceptional.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

COLETTE

Wonderful property and servce -parking is not free

10/10

Exceptional

18 Apr 2026

Saleh

Good hotel great service

Family_with_children

10/10

Exceptional

17 Apr 2026

Gabriele

The spa staff was wonderful. We left completely relaxed. Breakfast had so many options, and the gluten free bread selection was very good.

Family

6/10

Pleasant

03 Apr 2026

Farah

Dépendance is super hard to access to the spa they make you take your robe out the street and walk with it in the middle of winter instead of welcoming you in the spa with a temporary one. Very strange. Also staff is not friendly for the standing at the reception they are not nice.

10/10

Exceptional

16 Mar 2026

Gareth

Exceptional

Family

10/10

Exceptional

15 Feb 2026

Roger

High class hotel. Really enjoyed it.

Partner

10/10

Exceptional

15 Feb 2026

Jason Christopher

Never disappoints. Our second time here and every amenity is top tier.

10/10

Exceptional

02 Feb 2026

Jay

Amazing!!!

6/10

Pleasant

19 Jan 2026

Gabriela

Grand Hotel Pupp is visually stunning and iconic, but the experience was mixed. The hotel is enormous and spread across multiple buildings, which impacts room expectations. We stayed in the older wing but had a modern corner room with a great view—comfortable, though not the historic style we anticipated.

Breakfast was excellent and the highlight of the stay. The spa was very busy; my Swedish massage was wonderful, but the facial felt confusing, with limited explanation of products or treatment steps. When I asked to take a photo of the treatment overview, I was told not to and to simply memorize it, which felt unnecessary.

Dining service was inconsistent. At the Grand Café, we were rushed throughout a short visit, including having dessert cleared prematurely. At the main restaurant, despite a confirmed window-table reservation, we were initially seated in a corner and asked to stand awkwardly while staff checked with management. Several tables remained empty despite claims of being fully booked. The food was underwhelming for a five-star hotel.

Despite the hotel’s James Bond branding, no venue—including the casino or speakeasy—could make a classic martini; the closest option was vodka with ice and lemon. The only well-made classic cocktail we had was a Manhattan at the pub.

There was also a persistent sewage odor in common areas during our stay, without acknowledgment from the hotel. Architecturally grand, but service and communication fall short of five-star expectation

2/10

Poor

16 Jan 2026

John

Staff made numerous “accidental” charges to my CC, rooms are dated with peeling wallpaper and a horrific smell

6/10

Pleasant

05 Jan 2026

Vaughan

Just been here for 2 nights, lovely frontage of this Grand Hotel but inside wasva bit disappointing. There was an old musty damp smell in the lobby and other parts of the hotel.
The spar was terrible! Its was so full you couldnt get anywhere to hang robes or leave slippers, the fountains weren't working, some parts were only for 2 persons! A small spa for a massive hotel was disgusting. Needs attendants checking areas or limited use time so its more pleasant and healthy.
We wouldnt stay again, not worth the money.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Raphael

Amazing stay

Family

10/10

Exceptional

23 Dec 2025

Josef

Perfect servis and location in Karlovy Vary

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Anthony

Everything and everyone made it a wonderful stay, especially the dinner service provided by Petra.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Brianna

My stay at Grandhotel Pupp was perfect! Amazing and friendly staff, very clean, beautiful views. Cannot wait to go back!

Leisure Self

10/10

Exceptional

20 Dec 2025

Chris

Clean room, wonderful breakfast, staff very pleasant and in such a cool
Building!!

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Leyla

Breakfast is perfect

Partner

10/10

Exceptional

13 Dec 2025

Joseph

Rooms, staff, food, and atmosphere was excellent. Such a beautiful hotel and town.

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Nancy

Everything at the Grand Popp hotel, with the exception of electrical outlets in the hotel room. Had 2 outlets but, neither was close to bed. No CPAP x 3 nights

10/10

Exceptional

09 Dec 2025

Edward

Staying at the Hotel Pupp was a wonderful experience!

8/10

Excellent

05 Dec 2025

Napoleon

This was the second time we stayed here and again, it was great. The facility and breakfast were excellent and the staff were friendly. This was the first time visiting Becher's Bar where the only issue occurred. The lady would not let me charge our bill to our room. She wanted to see the card with our room number written. I assumed it was the card that held our room keys that was given after we checked in. I showed our room key and told her our room number, but that was not sufficient. I was able charge everything else to our room without issue or being asked to see that \"card\". Regardless, the place is still one of our favorites and will return in the future ..... maybe not to Becher's Bar though.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Anthony

This is an incredible hotel; the best I've ever stayed in. This was our second time - we loved it so much the first time that we flew back to CZ just to stay again. The food, the drinks, the spa are all excellent.

Partner

10/10

Exceptional

26 Nov 2025

William

Beautiful hotel and is located very central in Karlovyvary. Everything is walkable nearby— shops, cafes, restaurants, etc.

Partner

10/10

Exceptional

22 Nov 2025

Robert

What can you say? It’s a once in a lifetime experience and was excellent throughout!

A few tips:
- Spend the few extra dollars to stay in the “Riverside” section; it is worthwhile.
- the spa is great, but be mindful that it does not have a geothermal pool - just a regular pool and a mix of saunas/steamrooms.

Overall, magical and magnificent!

Leisure Partner

10/10

Exceptional

18 Nov 2025

Stephanie

Beautiful hotel, large clean room

Business_and_leisure Partner

6/10

Pleasant

07 Nov 2025

Nathalie

It was ok but not a 5-stars stay. I hoped the staff would be friendlier and more helpful or welcoming. They should take lessons in hospitality.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Jeremy

A stunning hotel especially with the upgrade with VIP Expedia. Room/suite was amazing

Leisure Partner

8/10

Excellent

31 Oct 2025

Hagit

Property is well maintained, rooms are large and clean, good location.

Staff was ok on check-in, so so on checkout - so service depends on the attending person. Spa services - average, nothing special.

Leisure Friends

10/10

Exceptional

30 Oct 2025

Samantha

One of the best hotels that I’ve stayed at. Gorgeous interiors. High ceilings. Wonderful breakfast. The spa was excellent, although very busy. Staff very courteous.

Partner

10/10

Exceptional

19 Oct 2025

Jason

Loved the hotel so much we stayed an extra night and are returning in February. Just a delightful stay with amazing food and service!!

Family

10/10

Exceptional

06 Oct 2025

Cheryl

Such a beautiful town and everything is walkable. The hotel restaurant was booked our first night for dinner, so the front desk helped us book another equally amazing restaurant for dinner. The spa/hot tubs were lovely, though we weren't able to schedule any services. Lunch at the main restaurant was a highlight **expensive but worth it! The room was well appointed with comfy bedding and pillows - plus a chocolate! And now I need to go back!!

Leisure Friends

10/10

Exceptional

05 Oct 2025

Kamila

Fantastic, a must stay

Leisure Family

10/10

Exceptional

02 Oct 2025

REBECA

Loved the hotel, the location and the breakfast was delicious
The spa area very nice also

8/10

Excellent

01 Oct 2025

Niklas

Our stay at the Grandhotel Pupp was enjoyable. The staff was really nice and helpful. The atmosphere is luxurious and the breakfast and dinner were tasty with lots of choices. The only critique we have is that the spa and café seem a bit small for such a big hotel. We also had to queue for breakfast both times, again the facilities might be a bit too small for the number of rooms/guests.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Deb

Perfection

Gorgeous hotel. Excellent location. Concierge Martin Gross was extremely helpful in arranging services offsite. Breakfast buffet was incredible with a huge variety. Room was beautiful.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Ondrej

Excellent. Thank you

Partner

10/10

Exceptional

17 Sep 2025

Rachel

Staff was friendly and helpful and capable of communicating in several languages. Service was excellent in all areas: restaurants, spa, and room service. I was slightly disappointed I did not receive the room I wanted, however, I believe that if I had booked directly, they would have been more accommodating.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Karoline

The Grand Pupp is a beautiful hotel in Karlovy Vary, Czech Republic. The rooms are exquisite and service was top notch. The value was great. Would definitely stay again.

Leisure Family

10/10

Exceptional

11 Sep 2025

Mary Ann

Great facility, staff was friendly, hotel very clean as well as the spa area.

Leisure Partner

8/10

Excellent

08 Sep 2025

Newell

Great historic hotel that is well maintained. Note not all amenities are available everyday of the week.

Leisure

10/10

Exceptional

05 Sep 2025

Glenda

Beautiful rooms

Leisure

10/10

Exceptional

28 Aug 2025

Shekeba

It was amazing

Partner

10/10

Exceptional

25 Aug 2025

Jess

Wonderful

Beautiful hotel, stunning setting, fantastic due care and attention… the superlatives can go on and on. We were kicking ourselves for not booking another night.

Partner

10/10

Exceptional

24 Aug 2025

Karen

We have a great stay. Everything was wonderful.

8/10

Excellent

24 Aug 2025

Wai Lim William

Not stay at the main building

It was the side building, not the beautiful main building, you need to cross the bridge to access the main building for facilities and breakfast. The building was a bit old and some noise from the air con. Overall was good.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Richard

At the end of the historic area near a park, so very calm area, but still everything in walking distance. Hotel offers a great range of different restaurants. Room was very spacious. Very pleasant stay.

Leisure Family

10/10

Exceptional

21 Aug 2025

Cathy

Good location, very good facility, nice staff.

Leisure Family

10/10

Exceptional

21 Aug 2025

Olga

Amazing Spa and great hotel. Missing some cafe or lobby during the day

Business_and_leisure Pet

4/10

Poor

10 Aug 2025

Verified traveler

Jiri

We went to the hotel thanks to his acquaintances in the Czech Republic. But the accommodation in one of the best rooms in the main building was terrible. The room was very shabby, old, damaged and cheaply furnished, mini shower room for men. Sleeping was so bad and uncomfortable that we left a day earlier. We discussed the situation with the reception and they did not do anything to accommodate us. We had very uncomfortable pillows, the hotel supposedly offers a pillow menu, but we were not offered that. We complained after departure to the director, but he only got back to us with a delay without proposing a solution. The only thing that was okay was the helpful maid, who at least covered the small postman from the sofa for us. The service at the bar and in the restaurant was also nice, but not the arrogant manager. Our complaint was not resolved even after many weeks, the hotel does not respond. If they respond, I will update this feedback, but according to the negotiations, I do not recommend it. It is a waste of money for the ignorance at the reception and a bad room that deserves a general renovation. I am attaching a few photos from the areas where we stayed and walked around. We never left our stay early, we were so tired that we did it and everyone in the hotel didn't care at all.

Partner

10/10

Exceptional

06 Aug 2025

milka

Everything was excellent

Leisure Pet

10/10

Exceptional

31 Jul 2025

ANDREA

Historic Gem!

I was very impressed with this town and tge hotel is a historic gem. I highly recommend it!

Partner

10/10

Exceptional

31 Jul 2025

Patricia

Gracious hotel, lovely staff

This grand hotel unabashedly lives up to its reputation. Elegant, spacious, and quiet, with an outstanding staff that goes the extra mile to ensure one's every need is met. The breakfast buffet is worthy of special mention. It is extensive and truly delicious, and should not be rushed. Plan to spend at least an hour enjoying the exquiste, thoughtfully curated options while taking in the restaurant's grandeur. The suite was exceptional but for a smaller than anticipated bathroom. The spa delights; however, some guests don't appear to consider when others are waiting to access the limited-space water pools. The pool is spotless, though, and can have a very zen vibe, depending on when one partakes.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2025

Lyudmila

Everything was great!

Leisure Partner

10/10

Exceptional

22 Jul 2025

Mirka

This was our fifth visit to grand hotel pupp. We absolutely love the experience that we get at this hotel. We’re looking forward to our next visit.

Leisure

10/10

Exceptional

20 Jul 2025

Garima

Excellent

10/10

Exceptional

30 Jun 2025

STEPHEN

Great overnight stay here from Prague. Took the Flixbus round trip. Incredible hotel. Liked everything about it.. massages in the afternoon. Highly recommend

Leisure Family

4/10

Poor

24 Jun 2025

Dalal

For a five star hotel you expect the room to be spotless but i found mould in the shower and the fridge wasn’t clean and they told me my room had a forest view there was no forest the only thing i could see is the rooms at the other side of the hotel and the hand towel were stained … and i had to walk to another reception to go to the spa … for me it was over rated.

Leisure Self

10/10

Exceptional

22 Jun 2025

Dalibor

Magnificent property , A'

10/10

Exceptional

21 Jun 2025

Eugenia

Great

10/10

Exceptional

19 Jun 2025

Allee

Our visit was during June and the outside temp was 86. But the a/c had not been turned on in the hotel for the year. Luckily the windows open for some relief.

10/10

Exceptional

16 Jun 2025

Richard

Amazing place in center of it all. The area around the hotel is loaded with shops and amazing restaurants along the river. The pool and spa were fantastic. Great service and accommodating people.

Partner

8/10

Excellent

14 Jun 2025

Yarissa

Great location but the air conditioning was not existent so we had to open a window.

Leisure Partner

8/10

Excellent

11 Jun 2025

Lillyann

Lovely hotel, great dining for dinner and breakfast.
Massage was very good.
However the rest of spa services were disappointing… the whirlpool was not hot … and the pool environment was not up to the standards one would expect from
A hotel of this calibre.l… not very attractive.

Leisure Partner

10/10

Exceptional

09 Jun 2025

francis

The hotel is amazing in its architecture and style. It is like stepping into another time to a more elegant way of living. The staff is excellent, they went out of their way to make our time special. The concierge, Tomaz, went out of his way to help us find my family’s home here in the Czech Republic. We highly recommend this hotel.

Leisure Family

2/10

Poor

06 Jun 2025

Daniela

Dusty hotel with snooty employees, without room service

Friends_and_family Family

6/10

Pleasant

05 Jun 2025

maysoon

Even its huge property and there were wellness spa
There are a lack of offering drinking water
The only provide the room with one sparkling water bottle in check in

Friends_and_family Friends

6/10

Pleasant

05 Jun 2025

maysoon

Lack of drinking water

Friends_and_family Friends

10/10

Exceptional

04 Jun 2025

trevor

Beautiful classic hotel

Beautiful hotel in a pretty little town . This hotel you need to get the expensive room . You can always make more money . They have a spa area (free) ,there was a big breakfast ,an air of class everywhere. Karlovy Vary is a place you'll probably only go once . do it right ,stay here.

Partner

8/10

Excellent

28 May 2025

Tanya

A spectacular property in a stunning location. Dining staff were excellent, but felt others were somewhat ‘selective’ in their attention and efforts.

Leisure Friends

8/10

Excellent

13 May 2025

Johann

Staff a bit unfriendly.

Leisure Partner

8/10

Excellent

23 Apr 2025

Carsten Boje

Majestætisk/klassisk flot hotel.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Harry

An absolutely amazing spot, I would highly recommend the Grandhotel Pupp. It exceeded our expectations.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Edmund

One of the great hotels on the planet. The only reason I listed the area around the hotel as a 4 is because they were doing repairs to the streets in front, so it wasn't as pretty. This is the place to go to get truly pampered. The room was gorgeous and the staff were attentive and professional. Great place.

Leisure Partner