Name: Savoy Westend Hotel 5*
Address: Petra Velikého, 16, Karlsbad, 360 01, CZ

Savoy Westend Hotel 5*

Karlovy Vary · Czech Republic

50 reviews shown

8/10

Excellent

06 Jul 2026

Kevin

Generally the hotel is really stylish and is in a nice setting with good underground parking (although this is quite a bit extra).
The breakfasts are sufficient and well presented. The pool and spa are nice and clean and what you would expect from a hotel of this cost.
It's a 10mins walk in to the town (downhill going, but uphill coming back 😧).
Overall, it's is a decent 5star hotel with service and amenities you would expect for what you are paying.

Partner

10/10

Exceptional

01 Mar 2026

Daryl

Room was very nice, comfortable and clean. Hotel overall is very nice and luxurious.

Partner

10/10

Exceptional

26 Jan 2026

Patrick

Simply amazing location and views. This really started our trip through the Czech Republic off with a positive feel. The walk to town is quick and easy (some hills).

Leisure Partner

4/10

Poor

29 Dec 2025

Heyko

Room has been cold, Check in was poor, parking difficult, breakfirst average - not the service one expect for the price

Leisure Partner

10/10

Exceptional

25 Oct 2025

Rowena

Beautiful hotel with a magnificent view since it is located on top of a hill. A little bit of a walk to the Main Street but it makes the area quiet when it’s time to rest and recharge.
Definitely recommend!

Partner

8/10

Excellent

24 Sep 2025

Chris

It’s a lovely old hotel with lots of charm. The spa facilities are also great, although there seemed to be limited staff available when we visited, limiting our treatment options. The hotel staff ranged from lovely to somewhat rude. Food was much too expensive.

10/10

Exceptional

14 Aug 2025

Valeriy

Amazing breakfast. Great park near property. Friendly staff. It was a very relaxing stay. The pool and saunas were also excellent. They have a spa there that i didn’t use and a salt cave.

Business Family

10/10

Exceptional

04 Aug 2025

KUMALA

Very nice hotel, good for family

We felt really well in the hotel. Very spacious, all comfort, great pool. The buffet was good - I felt personally a bit overpriced.
The hotel made a effort to give a discount for the kids, but there was no kids menu or price listed on the menu.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Edward

This hotel is outdated and very overpriced. The pictures are nothing like real life and the spa is old, dirty and you are not allowed to use half the facilities that are listed.
We paid double the price due to there being a film festival on which we were not attending.

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2025

Jehu

Huge rooms and very lovely terrace

Leisure Family

10/10

Exceptional

03 Jul 2025

Maryna

Great place

10/10

Exceptional

29 May 2025

Yana

Great hotel, good location. Clean. Very friendly staff.

Leisure Self

10/10

Exceptional

26 May 2025

Elisa

Staff was very nice and property was beautiful!

Leisure Partner

10/10

Exceptional

19 May 2025

Ann-Marie

Beautiful and charming place

Beautiful place with very friendly staff. Despite language barriers, their smiles made us feel so welcome and comfortable. We had a lovely time and I would recommend staying here. A good walk into town but great to be in such a quiet and peaceful area.

Partner

10/10

Exceptional

07 May 2025

Diego

Great place, good food and friendly staff. Spa was very nice. Location is a bit isolated, but if you are going for the Spa that is not an issue!

10/10

Exceptional

24 Feb 2025

Rafael

Good

10/10

Exceptional

17 Feb 2025

Ron

Extraordinary

Great value

Partner

10/10

Exceptional

26 Dec 2024

Rudy

Top notch service all around! We came after 10pm and they still served us excellent food.

6/10

Pleasant

04 Nov 2024

Rebeca

we stayed on the main building tbe decoration in
the room it feels a little tired,food was ok not a lot options unless you take the meal plan

Leisure Partner

10/10

Exceptional

12 Oct 2024

Yamirka

The most beautiful and amazing boutique hotel. Well located, impeccable clean, service top quality. People over the top and very friendly and knowledgeable I just love it

Leisure Partner

8/10

Excellent

10 Oct 2024

Jonathan

Quiet. Pleasant staff. Close to main attractions.

8/10

Excellent

03 Oct 2024

Zoya

Natur

Leisure

10/10

Exceptional

30 Sep 2024

Lidia

Excellent time

Hotel Savoy is clean, and all staff are amazingly friendly

Partner

4/10

Poor

24 Oct 2023

Verified traveler

Very unpleasant, cash only, outdated

Do not do this to yourself! This place is outdated, weird, and uncomfortable.
Here is what we did not like:
- You can only pay in cash, they are under some sanctions, or mafia or whatever, but they are quite aggressive at the end that you need to pay cash

- Rooms are spacious and clean but need major update - sinks are cracked, beds uncomfortable

- SPA is very outdated, feels more like hospital, got an overpriced massage that was weird, creepy and in not so clean and comfortable environment

- Hotel is kind of dark everywhere, evenings feels really uncomfortable, there is nobody around, not lively at all

- Overall, if you want to enjoy Karlovy Vary and be in a nice hotel, have decent SPA experience, and feel like you enjoyed your time there, this is absolutely not the hotel to go!

Friends_and_family Family

2/10

Poor

03 Oct 2023

Verified traveler

Bad Experience; CASH ONLY

My experience at this hotel was bad. To start with:
1. Hotel credit card machine was not working. So everything had to be paid with cash. Who would expect to be walking around with 15,000 - 20,000 kronor in cash?? Going to city center and getting the cash cost us an extra $85 in transaction fees and poor conversion rates.

2. Being a small town and boutique hotel, very few people speak English. We made an appointment and went to the spa at the time. It was our first experience in a \"salt cave\". Nobody to tell us what to do. We lost about 10 minutes in this experience, but had to pay full price. Same thing with the mineral bath. Lost few minutes because there was nobody to guide us, but had to pay full price.

Finally at check out time, we were told that their credit card system is not working for a month!!!. If that was the case, the hotel should have informed the guests in ADVANCE so that we would have made alternate arrangements.

As for the hotel itself, it is a very nice property and enjoyable if the hotel can do a better job.

Partner

10/10

Exceptional

21 Jun 2023

Cecilia

The hotel is beautiful and the staff were very nice !we enjoyed the spa and the room, but We had one problem in the room The AC wasn’t working and they sent us somebody to fix it but he couldn’t. When we ask for another room the lady said it was full and her solution to the AC problem was to open the window. We were very disappointed and couldn’t sleep because of the noise outside. Beautiful hotel but no AC.

Leisure Partner

6/10

Pleasant

03 May 2023

Katherine

While this property is beautiful they certainly made my daughter feel unwelcome at the spa area.
The restaurant & front desk was lovely.

Leisure Family

8/10

Excellent

29 Mar 2023

Michael

Spa needs an update . Staff was ok .spa schedule was complicated with spotty hours . Hotel staff was excellent . Breakfast buffet was outstanding .

10/10

Exceptional

08 Nov 2022

Eduardo

Ideal accommodation for a wonderful city

Leisure Partner

6/10

Pleasant

15 Aug 2022

nooria

Central

Leisure Friends

10/10

Exceptional

01 Oct 2021

dikla

מלון מפואר

מלון מקסים, מפואר. שידרגו אותנו לסוויטה ענקית. החניה במלון בתשלום 20 יורו. יש בריכה אחת במלון עם מים בטמפ' של 28 מעלות. ג'קוזי חם אחד ו 2 סאונות.
מהמלון אפשר לצאת לטייל ביער, המרחק מהעיר בערך 10 דק הליכה. יש בקרבת המלון הרבה מסעדות.

Partner

10/10

Exceptional

16 Sep 2021

Hendrik

Great hotel

Wonderful hotel, great service and friendly staff. Elegant a true bohemian experience :-) wellness area perhaps needs a bit of improvement. Great location

Friends_and_family Family

6/10

Pleasant

14 Dec 2019

Stephan

Not a 5 Star facility

Definitely not 5 star. 3 to 3.5 star by North American or Western European standards. Staff at hotel and spa lacking desire to satisfy customer. No spa atmosphere at all more of a socialist era hospital/rehab centre. Spa receptionist will keep answering calls from other spa employees while you are trying to purchase treatments. Lots of things broken and out of order. Spa employees lack proper spa/customer service etiquette. Very little communication with clients. No real is effort is made to sell or explain treatments. We just gave up after 2 days and explored Karlovy Vary instead.

Partner

6/10

Pleasant

03 Dec 2019

Verified traveler

Overall was ok except the first night where we asked to be shifted to another terrible small room due to a leakage in our room, next morning I called the receptionist who offered me another room in different building, I refused and returned to my old room after it was repaired, for this I’m entitled for a refund of the first night room rate.

Leisure Family

8/10

Excellent

25 Feb 2019

Verified traveler

The hotel is made of several villas, very nice resort. We came in February it wasn't well served and the nature wasn't splendid for sure. I think it's better to visit karlovy vary during summer time.

Leisure Partner

10/10

Exceptional

21 Jan 2019

SEUNGHOON

pool, sauna was great. room service also reasonable price and high quality. breakfast was good.

Partner

10/10

Exceptional

07 Dec 2018

Verified traveler

Luxurious stay with wonderful included amenities that’s close to a neighbourhood with beautiful architecture.

10/10

Exceptional

05 Sep 2018

Alexander

It is perfect spot for rest Personal is wonderful and Helpful so clean

10/10

Exceptional

05 Jul 2018

Verified traveler

We booked a double room and were pleasantly surprised upon check in by the upgrade to a suite. The suite was spacious and featured two full bath rooms, two safe boxes, brand name toiletries, bottles of water, tea, coffee machine, bath robes, etc.
The key from the room provides access to the spa with multiple pools, big and small, and saunas (perhaps, there is more, but we did not have time to explore it due to a short duration of our stay).
The hotel is a short distance from a main street with restaurants, shops, attractions. The city is beautiful.

10/10

Exceptional

20 Apr 2017

Verified traveler

Excellent hotel! Delightful nature

Excellent hotel! Delightful nature!!!!!!!! Thanks a lot

6/10

Pleasant

11 May 2015

Verified traveler

Hotel needs renovations.

Old hotel, needs renovations. Breakfast is very poor. But the good thing about this hotel is very helpful and friendly staff. They are trying hard to compensate for all the bad sides of this hotel.

4/10

Poor

28 Jul 2014

Natalia

Very disappointed , rude front desc, poor service

Made the booking month ahead with request for nice room with two doubles! Arrived with my sister who is in btw chimo therapy ! Wright at the front desc I got the manager who demand pay up front !!!! I never use to this treatment but ok, I paid !!! After I noticed her (Gabriela ) that we had an 5h drive and asked politely for the nice room!! She give us small room with the Quinn size bed for 2 pple and no air condition !!!! The room was so small that my luggage was barely fitting there!!! I asked for another option and she let as wait for another hour and she complained that she is very busy but will do some changes and we got another room at ground floor with no view !!!!! We was so exhausted that we was agree to that!!
If you go to the spa area personal so unfriendly , not even greats you , busy with there own staff or simply playing on there smart phone!!! And this should be 5star service?!!!
And if you asked them for something they making face expression that you feel you bothering them for life!!!! Still happy with some personal who is doing Beaty treatments, some of them realy looking to please you.. But it's just few!!!!!!
Restaurant service is poor !! Some evenings they not even ask for choice of drink and not bothering to ask how are you doing?food is ok, staying there for 7 days and see quality could be better for 5star hotel!!!
Consultation with doctor was more or less about the weather and was lit disappointed in there professionalism!!!
I asked for horsebackriding club and they give me some address outside the karlovi vary! I asked exactly direction in English and lady in front desc with same face expression ,, don't bother me by working,, lol told me that impossible for her to print out in English , but she can do in chech !!!ok !!!
She print me out half of the direction and the rest she try to drow me on the map! After few minutes she got exchausted and ask me if I want use the taxi instate ?!! Lol I left the hotel , was get lost and finally found it !!! Oh ! What I see it's a big field with no really office set up, some building looks like got the bomb from 1945 war!! Some dirty half naked people running around and one gypsy who tryed to make picture with his phone!! lol I'm not lie!! It's just like horror movie!!! Question to 5star hotel why they offering socha place?!!! They not even listening what are you looking for !!
Front desk poor manners , talking to you like to 2 level sitizen , like they know better !! They intarspping you by talking , avoiding eyes contact and no smile or kind word coming out then mouth !!! Terrible experience by checking out!!!
Never coming back!!!
It's so shame for socha beautiful city socha ugly unfriendly service !!!
Hearing another guests in the hotel who leaving with the same about feelings...
I more feeling welcome in Austria or schweiz then there!!! Terrible!!!!

8/10

Excellent

15 Jun 2014

Beautiful place

Staff were friendly, welcoming and efficient. The hotel is beautiful, rooms are comfortable and the setting is gorgeous. The breakfasts were very good. However, several things did not correspond to a 5 star international hotel rating:1 - Bathroom - bath plug was leaking, making having a bath impossible and it also did not drain completely, making showering unpleasant. No separate shower, though I did not select the lowest price category room available (selected middle range) 2 - TV and all notices/signs were in Russian as 1st language - absolutely unacceptable. Only Russian (mostly), Arabic, German And Czech (2) TV channels, no British or American ones. 3 - Food - a la carte restaurant was totally empty, making it impossible to dine in. The \"Swedish table\", though with plentiful choice, offered mostly dried up and lukewarm food - poor quality for a high price (I rate the food quality commensurate with a 3* hotel rating). The choice of Russian as a 1st language in an international hotel is insulting to other guest - even if majority of the guests may be Russian.

8/10

Excellent

08 Mar 2026

Georg

Das Zimmer war sauber, allerdings waren die Möbel teilweise etwas abgenutzt. Ich hatte das Pech, dass ich ein Zimmer direkt neben einem Aufzug hatte. Dieser war vom Geräuschpegel sehr präsent, was mir Schlaf gekostet hat. Der Spa ist alt und lässt vom Ambiente keinen Erholungseffekt aufkommen. Der ganze Bereich sieht aus wie in einer Klinik, zumal die Sauna sehr klein ist. Das Frühstück war sehr gut.

Friends

6/10

Pleasant

09 Feb 2026

G R

Standard room

10/10

Exceptional

31 Dec 2025

Jonas

Trevliga rum, med mysfaktor.

Partner

10/10

Exceptional

28 Dec 2025

Erol

Das Zimmer war sehr schön und groß sehr sauber.Der Pool war auch sehr schön aber die Wassertemperatur könnte bisschen wärmer sein.
Kings Bar war auch schön und das personal im Kings bar war Top👍

Leisure Family

8/10

Excellent

02 Dec 2025

sylvain

Chambre spacieuse très rococo impeccable

Partner

8/10

Excellent

05 Nov 2025

Franck

Un très bel hôtel niché dans une ancienne villa du XIXe entourée elle-même d’autres villas plus les unes que les autres dans un écrin de verdure! Absolument magnifique et un personnel charmant et attentif

Leisure Partner

10/10

Exceptional

27 Oct 2025

Evelyn

Hotel molto pulito, confortevole e ben organizzato. Gli interni sono eleganti e curati, decorati con gusto in stile classico. La camera offre tutti i comfort: accappatoi, pantofole, asciugacapelli, macchina per il caffè e set per il tè. La zona spa è tranquilla e rilassante, e la piscina è spaziosa, con teli puliti sempre disponibili. Un soggiorno piacevole e rigenerante.

Leisure Partner