Name: Best Western Premier Lakeland North
Address: 3260 Us Highway 98 North, Lakeland, 33805-2144, US

2/10

Poor

10 Nov 2025

Todd

Hotel was not open. We attempted to stay on Nov. 1. There was a sign on the door stating the office was only open 7am-11pm (Nothing about the office hours was listed on the hotels.com profile). The door to the hotel was locked, and no answer when we arrived at 11:02 pm. Through the locked door we could see several large carpet rolls. There were no other cars in the parking lot. I saw on other reviews that they got sent to a different hotel, which makes me think they are under renovation right now.

2/10

Poor

09 Nov 2025

Rachel

We got to the hotel and it was closed. There were no attendants at the desk and the front sliders did not open. We called twice that night with no answer so we were forced to book another (more expensive) hotel for the weekend. I called the next morning to try to get an understanding of that happened and they said “a manager would call me back when he was available” which has not happened within 24 hours of me calling.

4/10

Poor

16 Oct 2025

Robyn

First of all the hotel I booked is not the hotel I got. I know you get what you pay for but I didn’t even get what I paid for (talk about false advertising) I specifically booked a room with a pool view. I get to the Lakeland Hotel and it was under construction. The man at the desk said, we need to send you to our other property down the road. I had been driving all day I was exhausted. It was a La Quinta, and it was run down and unclean. There was a sign on the elevator saying “elevator works” which was concerning, the floors in the hallway look like they have never been vacuumed. The room was decent. I will say the woman at the front desk was nice and helpful but I was very disappointed in the whole situation. Expedia said check out was Noon and he said “it’s 11 we don’t do that” I asked him multiple times to honor what it said on Expedia and eventually he did.

Leisure Self

2/10

Poor

14 Oct 2025

Lamont F

Never again!

2/10

Poor

05 Oct 2025

Jessica

We booked a specific room for the night, they called to ensure we were coming and we stated yes; nothing more to the phone call. Showed up only to be told that they didn't have a room for us and were transferring us to a completely different hotel. Not only were we not told over the phone 2 hrs prior to getting to the property, we missed our reservation that we had and the reason for coming to the area. This was inconvenient and shows that the owner/mgmt was incompetent by not removing the vacancy from sites and they did not inform their staff until the last minute.

Leisure Partner

2/10

Poor

17 Sep 2025

Darryl

They sent me to a different hotel.

8/10

Excellent

02 Sep 2025

James

Great time listening to tooners doing piorettes next door

Leisure Self

2/10

Poor

25 Aug 2025

Gregory

Didn't even stay they put us in another hotel just for us to pay for 2 different hotels.

10/10

Exceptional

20 Aug 2025

Bogdan

Very nice and very cool hotel.

Leisure Self

2/10

Poor

15 Aug 2025

Kimberly

I did not actually get to stay at this hotel. I went there and they did not have air condition so they sent me to their sister Hotel, which was called America’s best on the outside of this hotel behind it. They were crackheads and homeless people they gave me a room on the first floor I go inside in the room was dirty. I’ll bring my own clean supplies anyway so I clean the room spray the room because it smelled I want to put on my sheets and the sheets look like they had never been changed. I went to the second bed praying that the sheets were clean so that I could put my sheets on and they were. I put my sheets on the bed and no sooner than I went to go, lay down, roaches start crawling up on the walls a call back to the other Hotel and ask him was that Hotel just as nasty because I’d rather have no air conditioned than to be fighting roaches all night he told me to switch my room if you have roaches in one room in a hotel, there are roaches all over the hotel I could not get a refund. They told me that I stayed at the hotel which I didn’t. I left after I hung the phone up and I could not get a refund.

Business Self

4/10

Poor

26 Jul 2025

Eric

The motel is more like a transient motel. Its run down and have sketchy people staying there.

2/10

Poor

22 Jul 2025

Francisco

Can’t really give it a score. There was no AC working so they sent us to a different hotel.

2/10

Poor

19 Jul 2025

Jonathan

Went to stay at Lakeland, their Air conditioning was not working in any of the rooms, so they referred me to a different hotel, that they also own, BOY! What a mistake that was! They sent me to a run down disgusting motel in the hood! Called “Americas Best Motel”Sheets were dirty full of c*m stains, blood stains; shower was disgusting and full of mold. Noise at all hours of the night! What do you expect from the hood? It’s lower quality of people, with no notion or pity for the people trying to sleep! STAY FAR FAR AWAY

Business Family

4/10

Poor

06 Jun 2025

Linda

There was no AC on the room. Water in the shower was brown. Cockroaches on the floor in the room. Was told breakfast was included... there was no breakfast.

Leisure

2/10

Poor

06 Jun 2025

Timothy

Bad bugs in every room, waiting on the owner to refund. He still hasn’t called. I’ll be up there soon to get my money back.

Business Partner

10/10

Exceptional

04 Jun 2025

Matthew

Just getting away for a few days, definitely enjoyed it

Self

10/10

Exceptional

01 Jun 2025

Gabriela Flores

Loved everything

Business_and_leisure Family_with_children

2/10

Poor

01 Jun 2025

ben

Bait and switch

Purchased accessible king room, arrived at hotel, was sent to a different hotel, be a la quinta. This la quinta was the most disgustingly dirty ive stayed in inside or outside the u.s. and i was provided a room with a childs single bed, broken fixtures in bathroom and told take it or leave it after 3 hours on hotels.com customer service. Completely unacceptable.

Business

4/10

Poor

31 May 2025

Sunil

ac wasn’t working

4/10

Poor

29 May 2025

Rebekah

Bad roaches

Friends_and_family Friends

10/10

Exceptional

27 May 2025

Charles

Jsjdjdjd

4/10

Poor

26 May 2025

amber

The air was broken for 2 days i was promised a free night but when i called a mgr to get a room he said air is still broken to call back in 2 weeks what hotel continues to rent rooms with no ac? So i couldn't get the room promised but i bet if i paid for a room i could get one tonight. Thars crazy

Leisure Family

8/10

Excellent

24 May 2025

Steven

Great service and Good Vibes

Leisure Self

2/10

Poor

20 May 2025

amanda

Do not recommend!

It was absolutely horrible! I collapsed several times because I have a medical condition and cannot handle the heat and because they had no AC working ?, the two days I was there I was in pure hell

2/10

Poor

20 May 2025

amanda

Do not do it!!! Highly upset!

I am extremely extremely upset and disappointed and I want my money back on my stay I stayed here two nights and AC did not work it is 85° in this room we have been dying of heat all night long I have a medical condition I cannot handle the heat and this is ridiculous I want a full refund on both nights cuz this is this is no way to freaking make your customers stay it is so hot in here

Self

10/10

Exceptional

17 May 2025

Brandon

It was nice for anyone who needs somewhere cheap to stay.

Friends_and_family Friends

2/10

Poor

12 May 2025

Julie

No hot water! Nothing is worse than a cold shower. And the bed was like a cot. Not comfortable.

Business

10/10

Exceptional

05 May 2025

amber

The pool was amazing and the rooms were clean i would def stay there again

Leisure Family

10/10

Exceptional

01 May 2025

Overseer

It's clea

Business_and_leisure Partner

2/10

Poor

29 Apr 2025

Victoria

terrible customer service

Business_and_leisure Family

4/10

Poor

27 Apr 2025

tina

never stay here

on the website says free breakfast there is none , room was old smelt funny and the bathroom sealing had mold all over it i would never stay here again

Partner

10/10

Exceptional

27 Apr 2025

Eva

Location is great for local attractions

Leisure Partner

2/10

Poor

26 Apr 2025

Juan

Poor management,deposit took aprox a month on hold

Worst experience staying at this hotel and the whole process of checking in. Poor management and lack of customer awareness, unprofessional. After paying through the app and arriving to the hotel for check in, the guy on the front desk was having a hard time to process my reservation due to a payment done through “expedia” and not through the hotel. Never had an issue like this before in any hotel while paying through hotels.com. I was in the lobby for 20-30 mins waiting for him to contact his boss and figure how he could claim the payment for my 1 night stay. Nevertheless, he was careless of charging me the $100 deposit after the delay. Deposit that wasn’t released back after 4 weeks and a half, having in mind that i had to call 4 times inquiring why it was taking more than the supposedly 3-5 business days. First calls no one knew why or told me to wait. Spoke with the manager in the last calls and finally got resolved. The manager asked for my number to give me a call back for a follow up but never did. I had to check my bank statement daily and finger cross that i could get my money back. Poor management and customer service, lack of best practices on operations and customer awareness. I would recommend anyone who wants to make business with this hotel think twice and have in mind that the indian restaurant is one wall away from the rooms so the food smell is strong and unpleasant. Worst experience, very frustrated and disappointed.

Self

2/10

Poor

22 Apr 2025

Verified traveler

Worst hotel stay ever!!!

1. Hard to find this hotel. Google Maps takes you to wrong side of I4 and hotel has no name on the building.
2. Check-in took 2 hours, due to a slow clerk, front desk not having light bulbs, and she could not see in the computer what kind of beds were in the rooms. From 9-11 pm, my 11-year old granddaughter and I went 5x up and down with our luggage trying rooms. Two had one King bed even though I had booked 2 Queens, one had no light, and our final room was missing a chair, a lamp, the light bulb which we had to get ourselves from the next room, the desk with chair, and a rod to hang up our dresses. The bathroom door did not close, and the toilet flush needed repair. The whole 4th floor was not finished yet, but half furnished rooms were rented out. The mattresses were super comfortable though.
3. I would have left but I had prepaid for 2 nights.
4. The advertised breakfast was reduced to a brown paper bag with 2 mini muffins, a tiny water, a kids apple juice and a banana, which was missing on the first morning.
5. No one seemed to care about all the mishaps and wrongs with the rooms.
6. Our last morning we found out that the advertised noon checkout was actually at 11 am. When asking for fresh towels we got a NO, then wait for housekeeping, then get the ones from your room first. When I got frustrated, I was first accused of video taping which I proofed that I didn't, and then I was threatened with police.
7. I would never stay at this hotel again. Please don't prepay.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Overseer

Nice and clean trust me I'll be back next week

Business_and_leisure Family

4/10

Poor

14 Apr 2025

paul

Price was good, room was clean and that is all. Room had 1 chair, no nightstands, door to pool area had no gasket so we heard the I-4 traffic all night all. Bed was hard as a rock. Shower had warm to cold water all 3 nights we stayed there.Congenital breakfast was a brown paper lunch bag with small amount of food and drinks. Ice machine was broken.
I would have changed if I had the option.

Business Partner

2/10

Poor

12 Apr 2025

Billie

Place sucks

It was absolutely terrible. Asked for a towel for swimming pool was told to go ask cleaning people she said need old towels we t and got them she called manager on us cus she thought we got to many towels. Then put do not disturb sign on door and cleaning lady went in and took our clean towels and left us with none . Will not ever go back and the manager of hotel said oh well I will talk to them about not going in your room with do not disturb sign in the door. Never go back there..

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Cesar

Located close to dinning and shopping centers. I surely will come back again.

Leisure Self

6/10

Pleasant

07 Apr 2025

Verified traveler

1st room bad, 2nd room good

Beds were very comfortable, ac worked well in 2nd room. The king we got 1st the AC was making noises & had cockroach crawling on lamp and hen I turned on light. Went immediately to front desk and requested a new room which they did immediately. The next room was 2 double beds not a king but that was ok because no bugs & AC was quit so we could sleep for our competition the next day.

Business

4/10

Poor

06 Apr 2025

Verified traveler

The bathroom was not clean at all. There was stuff on the toilet seat and grime in the sink.

Self

8/10

Excellent

06 Apr 2025

Harold

Possibly stay again.

The hotel was clean and smelled good and checking in was good. The only problem we had was the remote for the TV barely worked. Hard to change channels and volume. The other thing was the water BARELY GOT WARM ENOUGH to take a shower! After letting the water run for over 5 minutes it was tolerable enough to take a very fast shower from being in the sun all day.

Partner

6/10

Pleasant

06 Apr 2025

Wanda

The bed was WONDERfUL!!! So comfortable clean and nice bedding!!! The property itself is “tired” - worn out and dated-but the POOL is excellent!! Very very clean and well maintained. Location not ideal for relaxing in pool immediately adjacent to highway #4. But pool and patio were beautiful! Tile in bathroom needs refreshing. Hot water in shower DID exist but was limited. Alvin at front desk was very very nice. Great location - great sleep - great price. We’d stay there again.

Leisure Partner

2/10

Poor

01 Apr 2025

Glory

Many of our personal belongings were stolen by the housekeeping- No real Breakfast but a paper package of stale muffins and rotten bananas.

2/10

Poor

01 Apr 2025

MAXIMILIANO

No hot water. Unclean. Noisy

Leisure Self

2/10

Poor

23 Mar 2025

Linda

Property had no hot water, strong smell of marijuana in hall, many lights didn’t work, doors did not close fully and electrical sockets exposed. Manager never available . Did not give full refund when requested after discovering deplorable condition of room after checked in.

Leisure Family

2/10

Poor

23 Mar 2025

John

1- the is a strong smell in the hallway and in the room

2- there are stains on the wall and ceilings as if there were a water leak

3- stains on the chairs and rug

4- holes in the curtains

5- they advertise that they provide breakfast. We asked the staff and they said that there wasn’t any breakfast. We would have booked a different hotel if we knew this upfront.

Leisure Family

2/10

Poor

22 Mar 2025

Vicky

We checked in, smelly hallway. Put us in a room on the 2nd floor. I showered, no hot water. Went to dry my hair, hair dryer doesn’t work.

Complained to management and they offered to move us. Apparently the 3 and 4th floor have been “renovated”. Still not hot water.

I read other reviews (too late). The poor reviews are true. We left the hotel. Lesson learned, believe the reviews.

Don’t pay for the room until you know what you are getting. Ask to see the room, check the water. This hotel is under renovation, but I’m not convinced that the renovation will help enough.

How do you launder sheets with no hot water?🤔

10/10

Exceptional

21 Mar 2025

Maria

.

6/10

Pleasant

13 Mar 2025

Craig

The property is under construction. The construction completed was shoty. Still charged full price for the room

Leisure

2/10

Poor

10 Mar 2025

Jeanette

First walking into the property it smelled like weed.
Second they gave me a room key with a customer in it. Then they moved into the second hotel room and there was no light, and the third room was evenly worse. No night table (which I needed for my CPAP), the toilet seat loose, the walls cracked, the bed, etc. The worst experience ever!

Leisure Partner

8/10

Excellent

10 Mar 2025

mariela

The hotel is very old and there are parts on floor 3 that are in construction or renovation but definitely needs improvement

Leisure Family

2/10

Poor

09 Mar 2025

Monica

*The photos are not real
*Strong smell of cigarettes
In the first room: the shower didn't work, then they gave us another room and the air conditioning didn't work, and there was no remote control for the TV.
*The person who attended us got upset when we told her what didn't work or what was missing.
*It's too expensive for thevery bad condition of the rooms

Leisure Family

2/10

Poor

09 Mar 2025

Clarice

Hotel is a dump. My daughter and I had to walk through a dark hallway (no lights) and use my phone to find our room. Inside the room, the carpet had food left over in it. We had maybe one floor lamp to serve as light. Bathroom had dirty shower pan. The room smelled, and around 3 am not only I could breathe because of allergies but we were both woken up to a couple having sex next door. There’s no soundproofing at all. Doors are the same as nothing. The blanket was so thin it was the same as a sheet. Do yourself a favor and go somewhere else. They advertise the hotel with pictures from before their supposed renovation, so it doesn’t look awful online. Reality doesn’t match pictures. Same with breakfast. It’s just a bag with muffins and a banana.

8/10

Excellent

08 Mar 2025

Said

Worth the price!

Leisure Family

6/10

Pleasant

07 Mar 2025

Zacheri

Cheap and okayish if they get the work done

First room we got was being worked on, no vent covers missing carpets etc. wasn’t gonna give us another room until I asked for a refund. After that changed tone and gave us a better however still very shabby room

Partner

2/10

Poor

02 Mar 2025

Aaliyah

This property is absolutely disgusting and full of mold

Business_and_leisure Family_with_children

2/10

Poor

28 Feb 2025

Juliana

Never more!!! And there are not hot water!!!

Business_and_leisure Family

2/10

Poor

23 Feb 2025

Sophia

Do not stay here even if last option I would still recommend staying in your own vehicle. It was disgusting and terribly dirty from floors to ceilings. Broken, poor repairs, rust, dirty, body fluids etc

Leisure Family

2/10

Poor

22 Feb 2025

Jenna

Room was filthy. No hot water. Door would not lock. People fighting all night

Business Family

10/10

Exceptional

22 Feb 2025

Overseer

Very clean

2/10

Poor

21 Feb 2025

JENNIFER

There was a major glitch with Expedia confirmations. I stood in line for 90 min and was never given an update on what was going on. Absolutely terrible service. The front staff never even called the manager.

8/10

Excellent

17 Feb 2025

Robert

Decent experience

Hotel was basic - room was clean and bed was comfortable. I travel over 50 days a year for business and pleasure. Would not give it a poor rating as many did, it was good for a quick overnight stay and the price paid.

Self

2/10

Poor

17 Feb 2025

Yvonne

Booked via Expedia. Arrived to scafolding and crane outside main entrance of property. No real signage of hotel on property either. I guessed that was the hotel. Nevertheless, massive line to enter the proprty just to learn front desk was understaffed. Waited 45 minuntes in line to then learn hotel was overbooked and could not honor ny reservation. All nearby hotels were sold out and had to sleep in my car at nearby gas station. Welp.

2/10

Poor

16 Feb 2025

John

Dirty old hotel. Manual check in took 20 minutes.

4/10

Poor

16 Feb 2025

Jennifer

There was an issue with communication between the hotel and Expedia, this created a huge line of people trying to check in with not enough staff. Took us over two hours to get checked in and people were sent away without a room even though everyone had reservations. Hotel management was calling Expedia at 11:00 pm and was not informing all the people in line of what was going on.
Thankful we ended up with a place to sleep but for sure not a place I would ever attempt to stay at again

Leisure Partner

2/10

Poor

16 Feb 2025

Dustin

Took over an hour to check in. Not worth the time. Book else where

2/10

Poor

11 Jan 2025

Deborah

Worse hotel ever

Leisure Friends

2/10

Poor

09 Jan 2025

Marvin

Bathroom was filthy and had stains all over the shower. Beds had very putrid smell and the tv had fell off the wall mount!!! Checked out immediately after 20 minutes.

Leisure Family

2/10

Poor

05 Jan 2025

Arthur

Made reservation 5 weeks in advance & didn’t have room when I arrived - had to move me to a sister property 5 more miles away from my event which was very dirty & was non smoking but stunk like cigarettes along floor I was on

Business Self

2/10

Poor

03 Jan 2025

Shirley

I will never stay at such a gross nasty hotel ever again and it will be advertised to everybody that I can post it to. And it's a damn shame that you rent rooms out to people in that condition and the doors won't shut. You've got to slam them like with a hammer and you got to kick it. Open to get it open and that's a shame that you rent rooms out like that. So yeah I will be letting everybody in the world know. Don't stop at your hotel on 98 North in Lakeland Florida. I don't live here but I would never come back to this place. It smelled like there was nowhere to hang anything up. There was no lights in the room that you could see anything. No phone. The sink water didn't come out and they say oh they're remodeling well. Don't remodel in the middle of having people stay in the trashiest rooms that you have and there's no ice bins grows. The hallway was gross. Everything was gross

Friends_and_family Family

4/10

Poor

02 Jan 2025

Verified traveler

Average. Too pricey for conditions

Missing smoke detector, black mold in corner of ceiling. Receptionist was missing for about 20 minutes. Waited until someone showed. Two other customers were also waiting. The on in need of TLC. paint, baseboards missing)

Partner

2/10

Poor

25 Dec 2024

George

The property and rooms being rented are under construction. Sink and shower are not finished. There is layer of construction dust on half of the room floor. There is no table, just one chair to put in front of nothing. That said. The room had new fridge, tv, small microwave, coffee machine.

Leisure Family

8/10

Excellent

16 Dec 2024

steve

Trash outside elevator on every floor.

Partner

2/10

Poor

15 Dec 2024

O.D.

Warning!!!Avoid At All Cost

This was the most terrible unfriendly
,NASTY,Uncomfortable condition I have ever experience.No HOT WATER FOR 3 DAYS.CONSTANTLY telling us they had someone coming to check out the pumping systems for the water.They said they would give us another room n would call us on the first day.I guess we will be waiting for that call.The room was the filthiest I ever seen Carpet wasn't
vacuum plus a roll of TOILET PAPER FOR ONE WIPE.Had the runs!! Just one set of towels The clerk said they didn't have any more clean towels.When we went to check out the clerk stated he would be on at 10 that morning.Call back at 10 to talk to the manager and this clerk stated he doesn't come in on Sunday Sound like the run around but will continue to call that number but might put a HOLD ON THAT MONEY. I know you wondering why I stayed there,the reason was every other hotel was book up for an event No vacancies anywhere and was traveling from another state. DON'T STAY THERE AT ANY MEANS.Other tenants said the manager pull up there yesterday in a ROLLS ROYCE. Guess that how he can afford it by riping off people

Friends_and_family Family

2/10

Poor

14 Dec 2024

Ana

La propiedad no es lo qué esperaba, lamentablemente no están a la altura de lo que ofrecen
Razón por la cual no fue posible pasar la noche en el hotel.
No solo yo también mis amigos y parientes siempre preferimos Expedia.
Gracias

2/10

Poor

14 Dec 2024

Shateek

Hotel was dingy old and poor lighting no free breakfast hosts was rude

2/10

Poor

09 Dec 2024

Alex

The hotel is being remodeled. The breakfast area does not exist, because supposedly it is under remodel. The rooms are moldy and disgusting.
I would never stay at a Quality Inn for the rest of my life. Expedia should remove this listing from its website. Also disappointed Expedia does not say anything that it’s being remodeled while still open.
0/10 rating. 0 Stars.

Leisure Family_with_children

2/10

Poor

07 Dec 2024

Kristen

The front desk person gave a key to a random man and the man was able to enter the room

Leisure Partner

4/10

Poor

06 Dec 2024

Rodrigo

.

Business_and_leisure Self

2/10

Poor

02 Dec 2024

Angela

Never again

Rude desk girl, room was nasty, construction going on where it was so loud we had to leave. Have video proof

Friends_and_family Family

8/10

Excellent

27 Nov 2024

Pedro

the hotel is in remodeling, they are working hard to make the customer happy. very nice staff.

2/10

Poor

25 Nov 2024

Norman

Renovations

I was given a room that was not ready for use by front desk staff. 2nd room experienced a continuous water leak from ceiling after about 2 hours. 3rd room was on 3rd level that had a lot of construction in the hallways, and room was better after getting upgrade. Save your money and pick another place to stay until they finish renovations.

Self

2/10

Poor

25 Nov 2024

Joe

Disappointing Stay

Title: Disappointing Stay

I recently stayed at this hotel and unfortunately, my experience was far from satisfactory. The room appeared to be halfway under construction, with noticeable issues such as missing parts in the fire system and tape sealing off sections. To add to the discomfort, there was no hot water or heating available.

Room service was inconsistent, making only one of the two beds, and I was surprised to find the absence of a trash can in the room. Overall, the accommodation felt poorly assembled and in dire need of attention. Additionally, I was required to pay a $100 deposit upon check-in, despite having paid for the room in full online.

Regrettably, I cannot recommend this hotel based on my experience.

Business

2/10

Poor

25 Nov 2024

Jennifer

This property was a complete mess! The room was dirty, the place was filthy and the lack of communication about the construction.

Leisure Partner

2/10

Poor

09 Nov 2024

Carol

No hot water! Picked up the room phone and no dile tone. The cord has been cut. Walked to the front desk and was told to let it run for up to 30 minutes. No apology. Went to the room and let water run but it never got hot. Was going to a wedding and had to take could showers! The door dead bolt would not engage and the safety bar on for was gone. No toilet paper!!!! Several groups of people hanging around on the parking lot. Had no choice but to stay but will never again!!!!

Leisure Family

4/10

Poor

03 Nov 2024

Jillian

We came in at 830pm. No one at desk. No one to greet us. Place seemed like a ghost town of a lobby. We walked arounf for 10-15 minutes trying to find someone. Eventually someone came. I ordered a double room. They had none available. They said we will upgrade you to a suite with a ling size at no extra harge but you must pay a $4 cleaning fee. Shouldnt that be part of the room charge. The room inadequate. Maybe 4 sockets for power. No usb connections. Very dimly lit. The carpet is old, we didnt dare walk barefoot. The furniture looked like something from a thrift store. Extension chords everywhere. The front window had tint that was peeling off and bubbling. The room was big but was no suite.we stayed for 2 nites for a family wedding. Coming back from wedding its late at night. Go up to room and the keycard doesnt work..im tired,, its late and i have to go back down to the lobby to get someone to fix the card. Seriously!!!!
The parking lot area had questionable folks walking around. And the parking lot was full.of potholes. There is some renovations going on but this place needs to shutdown and spend a month on fixing and upgrading things. Quality Inn shoukd rip the name off of the building. It was not quality whatsoever. I will.never stay there again.

Leisure Family

4/10

Poor

01 Nov 2024

Cheryl

The phone lines were cut the TV didnt work
When i checked inthe guy tokd me all his king size beds were already taken. Mind you check in started at 3 i was checking in at 3:20 showed the guy the conformation of reservation of a king size room. The TV didnr work room was reallTY outdated

Leisure Partner

2/10

Poor

28 Oct 2024

Marisol

The property is about to undergo major renovation according to Rep, but even after I informed him that the carpet inside the room was just as dirty as the hallways, no one came to clean. At 5am construction workers were yelling in the hallways. I have never stayed in a hotel as terrible as this in all my travels. This was a last minute booking and had to settle for whatever I could find given the size of my group, but I never expected it to be this bad. The breakfast they advertise is 2 tiny muffins, baby sized apple juice, and a 4oz water in a brown bag, how degrading. Positive comment, at least the two double beds were comfortable the other room my sister stayed in wasn’t. Location was dirty but sheets smelled clean. Almost forgot, there were individuals outside the front doors by their cars having loud conversations and listening to music. GHETTO!

Leisure Family

10/10

Exceptional

27 Oct 2024

johnie

We like peaceful locations and it sure was close to everything we needed too.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Verified traveler

It was ok for 1 night

The staff was friendly. The room was comfortable and quiet. The telephones did not work in my room or in any room per hotel staff. There was coffee in the room. However, breakfast in the morning only had regular coffee downstairs, no decaf. Breakfast was given in a brown paper bag, not what I was expecting.

Friends_and_family Family

2/10

Poor

26 Oct 2024

David

The pool was not usable there was no continental breakfast it was a bag breakfast

Leisure Family

2/10

Poor

19 Oct 2024

Tori

Do not stay here the pics are not what it actually looks like. When I checked in and saw how filthy the room, the hallway and lobby looked I called Expedia and asked to be moved to another hotel. This hotel was creepy, dirty had a lot of people sitting outside the rooms I could smell marijuana I didn’t feel safe. The pool was torn apart and there is no continental breakfast except a to go option. It is very run down and need of repairs throughout. The man at front charged me a daily fee for cleaning, even though I didn’t end up staying there and I’m not sure what the fee actually goes towards because it was gross in the room. I was very uncomfortable leaving the property when the man at front confronted me if I was the one who called Expedia.

Leisure Family

4/10

Poor

12 Oct 2024

Gary

windows leaked and entire room became wet

6/10

Pleasant

10 Oct 2024

Suhaily

Se fue la luz no tienes planta y el cuarto no estaba limpio

2/10

Poor

06 Oct 2024

Victor

Nasty hotel

The most dirty hotel I ever stayed. The carpet, the walls, the seats in the room, everything was dirt, stained. Ice machine no working and all moody. Nasty place.

Friends_and_family Family

10/10

Exceptional

25 Sep 2024

JANICE

They was clean

Business Family_with_children

10/10

Exceptional

23 Sep 2024

Paula

Excellent

Leisure Family

10/10

Exceptional

23 Sep 2024

Paula

Excellent!

Leisure Family

10/10

Exceptional

23 Sep 2024

Paula

Excellent!

Leisure Family

10/10

Exceptional

23 Sep 2024

Paula

My husband and I stayed for 2 weeks while awaiting an apartment. The first thing I will say was extraordinary was the staff... so friendly, so accommodating. They really tried to make everything about our stay as comfortable as possible. The Manager of this hotel does a great job of keeping it safe and quiet... No riff Raff hanging out around here! The accomodations are basic( although they are close to being done with renovating all of the rooms) but the rooms are clean and the two rooms we were in had nothing broken or worn out. The beds were sooo comfy! There is laundry on site and the machines are nice and new. Also surprisingly reasonable cost wise, don't bring quarters though as they take your credit/debit card(wish all laundromats would offer this, it's so convenient). For the cost, your stay here is going to be so much more pleasant than any of the others in the same price range, believe me. You won't find any cockroaches at Quality Inn.

Leisure Family