Garner Hotel Murfreesboro West by IHG

United States , Nashville - TN
Murfreesboro, 165 Chaffin Place
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20 reviews shown

2/10

Poor

09 Mar 2026

David

The bathroom door was warped and did not close. The staff was unable to fix this issue nor willing to provide another room

2/10

Poor

10 Nov 2025

Melissa

Everything was wrong with this stay when I checked into the hotel because I had already paid for it and had no choice to go anywhere else because I didn’t have any more money. It would’ve been nice to know that this hotel was under renovations as this hotel was very disgusting trash everywhere sheet rock, dust everywhere. I have asthma and COPD and this was not a good stay as I had to stay away from the hotel most of the time except for sleep because it had me wheezing. Also, I couldn’t even eat my free breakfast because it was sheet rock dust all over the place. Y’all need to do better. Somebody needs to call me 901-219-0300 as I think I should get at least half of my money back.

Business_and_leisure Family

4/10

Poor

19 Oct 2025

STEVEN

Did not use their internet did not use the pool cause.It's closedYou're doing renovations, but still said they were supposed to be a hot breakfast with scramble.Eggs , sauce and bacon and all it was was a very cold and not very good breakfast

Leisure

2/10

Poor

27 Sep 2025

Elizabeth

I checked in and then left.
The elevator wasn’t working not that big of deal. The bottom of the bath tub was rusty , the toilet wouldn’t flush the closet door fell off on my hand and also had someone’s clothing hanging in it.
I was in town for a funeral for a 21 year old family member. I would love to have a refund. The place is not ready for guest.

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Amy

The property is about to undergo a much needed renovation.

Leisure Family

8/10

Excellent

02 Sep 2025

Rob

The staff was super friendly and the rooms were clean. Obviously there were renovations going on, which meant it was a bit of an unusual stay, but it was tolerable all things considered. Only things I wasn't super thrilled about were the lack of cable television (I had to cast YouTube TV using the free wifi) and that the elevator felt very sketchy, almost like it was about to break.

Overall, a good stay, but I hope it will be better after renovations are complete.

Leisure Partner

4/10

Poor

15 Aug 2025

Terry

Property is undergoing remodeling. Many rooms have no refrigerator, ice bucket, cups, or coffee maker. Hallways are cluttered and dirty. Pool is not in service. Web site does not show any of this.

Business Partner

6/10

Pleasant

28 Jul 2025

Justin

Check in staff was awesome, we got a double queen room but booked a king suite, construction wasnt their fault but wasnt listed, stuff sitting everywhere couldnt get off the elevator without moving my own furniture around, breakfast option minimum, no coffee in rooms just a microwave with minimal sitting, 1 tv channel that was it, lamps and outlets didnt all work, and wires hanging out of the wall glad we didnt have more than a couple days. Beds were soft

Business Partner

4/10

Poor

29 Jun 2025

Matthew

This property is currently being actively renovated, pool is closed, gym is closed, elevator barely works. All which I didn’t know or I would have stayed somewhere else during peak summer season.

Leisure Family_with_children

2/10

Poor

05 Jun 2025

David

Absolutely filthy. Will not stay again.

Leisure Family

6/10

Pleasant

05 Jun 2025

SIYOUNG

The atmosphere is not good during remodeling.

Leisure Family

10/10

Exceptional

06 Apr 2025

Hubert

Breakfast buffet

Business

6/10

Pleasant

05 Apr 2025

Diana

The room was clean. The upkeep of the place was subpar if best. Breakfast was lacking. But the price was very good.

Family

2/10

Poor

27 Mar 2025

Amy

Worst hotel stay I've ever had. Got locked out of my room at 2 am(thNk God someone didn't check in earlier in the night so I had
place to sleep. Maintenance didnt come until 8 am. Electrical fire in room after maintenance fixed the lock. I SAW THE holiday In. Sign missing from exterior when I pulled up - that should have been my sign to keep drivi g lol. On top of it all my phone broke so I couldnt follow up with a refund. There are several hotels next door - save yourself and book your stay somehwere else.

Leisure Friends

6/10

Pleasant

13 Mar 2025

Marina

Need some renovations, but very clean rooms.

The room was very clean and front desk lady was nice and polite. The hotel itself is outdated and there are renovations going on. Shades in the room do not close, so we slept with street light shining in our window. Shower was leaking and every time neighbors flush the toilet we felt like they were doing so on our room. This hotel definitely needs some upgrades, but not a bad place to stay for a short stay.

Friends_and_family Family

10/10

Exceptional

14 Jan 2025

Ronald D Mincey

It’s was very comfortable and customer service was excellent

Business Self

10/10

Exceptional

06 Jan 2025

anthony

great stay,quiet room,great staff

Leisure Family

2/10

Poor

23 Dec 2024

Melissa

No breakfast but egg white and cereal the water wasn’t working right for a shower noise elevator this place is a little run down. Definitely do not recommend going

Leisure Family_with_children

6/10

Pleasant

20 Dec 2024

Kimberly

It was a little rundown.

4/10

Poor

13 Dec 2024

mike

Old and run down,no coffee in room, in need of up dates, it did seem clean enough

Leisure Family