Hotel San Marco

2/10

Poor

21 Sep 2025

Susan

This hotel is not acceptable for $240 per night. I was overcharged for this old and unsafe hotel. I expected a safe and relax place to enjoy my holiday. But unfortunately:
1. The lift has double doors and is like a metal safe and it’s so loud every time it stops.
2. My bed has no comforter or blanket, only a flat sheet. Pillow is so thin.
3. I almost fell from the toilet because the toilet is not sealed properly. Seal is all broken and not fixed. The back of toilet is leaking.
4. shampoo/body wash in one bottle. Only shower is provided. There’s no replenishment for 3 nights stay.
5. Receptionist was super slow. It took 20 minutes to arrange a room for me. I was the only customer at that time. He kept sighing and gave me a room for one night instead of 3 nights!! I corrected
him.
6. No kettle in the room. In their websit saying coffee/tea. It’s a lie. I need to put deposit to get the kettle. The kettle was so dirty that I need to exchange another. The second one did not seem any better.
7. No Kleenex. The stuff said only 5 stars hotel provides kleenex. Toilet paper only is available!!!
To be honest, I did not enjoy my stay at all plus I paid high price for this unsafe room. The hallway wall is coming apart and nobody is fixing it!
I took picture and video to provide how dangerous the toilet. I hope Expedia will give me explanation.

Leisure Partner

10/10

Exceptional

22 Aug 2025

IRVING

Great location and overall

8/10

Excellent

07 Jul 2025

Lilia

Great location, close to the train. Very clean

Leisure Family

8/10

Excellent

20 May 2025

Youri

Good hotel, great location, 8 minute walk from the Roma Termini. Clean and nice looking room, very spacious bathroom. Was only there for one night. The only negatives were practically no hot water in shower and old AC, not sure it was working properly as the room felt warm though the temp was set to 20C

Leisure Partner

10/10

Exceptional

20 Apr 2025

Yvan

Localisation: près de Roma Termini.
Chambre spacieuse avec balcon.
Salle de bain spacieuse avec bain tourbillons, mais sortie du bain surélevée délicate.
Tapis de l'escalier menant aux étages très défraîchi.
Petit déjeuner : choix varié et bon, mais sélection ordinaire.

Leisure Family

2/10

Poor

15 Apr 2025

Graeme

Never got to stay at this hotel, they said a mistake was made but how, I booked and paid months in advancepaidmonth

10/10

Exceptional

16 Feb 2025

colin

Staff were great,the room was clean,towels were changed every day,the bed was made up every day.10 minutes walk from the train station. A supermarket just around the corner.
Great choice for breakfast.And reasonable priced

Leisure Family

10/10

Exceptional

28 Oct 2024

Loida

Close to places we want to be.

Leisure Partner

10/10

Exceptional

17 Sep 2024

Anna

Conveniently located, reasonably priced, clean. Tiny elevator only houses 2 people with bags.

Leisure Self

6/10

Pleasant

27 Aug 2024

Kristian

Despite a confirmed booking from Expedia, the hotel did not have my booking when I checked in. They eventually did find the Expedia booking but had apparently forgotten to enter it on their system. Fortunately they were still able to accommodate us.

Leisure Family

10/10

Exceptional

28 Jul 2024

Gabriel

All youy want is there

Great 3 stars hotel, close to metro station and in a great neighbourhood. A lot restaurants around. Not to far from Roma Termini. We where three and we had a big room.

Friends_and_family Family

8/10

Excellent

24 Jul 2024

Chris

A nice little hotel in a very convenient location situated close to Termini railway station. Very clean and the staff were friendly. Would definitely stay again. Thanks

Leisure Family_with_children

2/10

Poor

03 Jul 2024

Laila

They did not have a power and we been told we can’t stay there due the power luck and we never got refund or phone call or email about it

Business_and_leisure

8/10

Excellent

07 May 2024

John

Location is top and breakfast is great with many dishes and all what you would expect for a good breakfast

6/10

Pleasant

12 Mar 2024

jodie

Property VERY dated and the bar was hardly ever open, also very small. Room literally had a bed and a small TV. Although was spacious

Leisure Partner

10/10

Exceptional

22 Oct 2023

Elaf

The place location was near Rome station and that was perfect. Check in was easy too. Totally recommend it

Self

10/10

Exceptional

02 Oct 2023

Shirley

Great location.

Leisure Self

8/10

Excellent

05 Aug 2023

Anne

Good breakfast and friendly reception. Close to Termini station and Metro. Very basic but clean and good price

Leisure Self

10/10

Exceptional

22 Jul 2023

Rebecca

Friendly and welcoming staff. Lovely, clean room, although very basic but they are fab. Plenty of choice available for breakfast with lots of seating, all clean and tidy. Bar was lovely to sit in for a few drinks too after a long day exploring the city. Highly recommend, and I will definately be booking with them again when I go back soon!

Leisure Partner

8/10

Excellent

20 Jun 2023

Shirley

traditional Roma building/architecture (old & small). clean and accommodating - staff very pleasant & helpful. no central A/C but the weather was perfect - we were perfectly comfortable sleeping with the window open. nice city view from our room - elevator stopped working the day after we checked-in but staff very willing to help with luggage. definitely recommend!

Leisure Family

8/10

Excellent

20 Oct 2022

Darren

Clean rooms, but halls and elevator dirty. Breakfast was very good and dining area with lots of room. Appealing for school trips so noisy inside and outside when we stayed

Leisure Partner

2/10

Poor

05 Aug 2022

Ammarah

AVOID!!!

This hotel is nothing like advertised. You would expect from a 3 star hotel for it to be clean and basic but this was ridiculous. We arrived at 2am as our flight had been delayed and the south african male receptionist was so rude about us checking in late. I asked to purchase a bottle of water he said no as it was too late. The lift did not work properly, the corridor was dark and we had to use phone torches to find our room.
When we entered the room, it stunk really bad, it was tiny and the bedsheets had stains. The floor was dirty and it was terrible. I wouldn’t even let my dog stay in that room.
I went to the receptionist to explain the room looked nothing like the photos and we were not happy at all and he told us to go find another hotel then.
We took our things and were stood on the street looking for another hotel online at 3am - this was the worst experience of my life. Had to pay €35 to get to the new hotel, which thank god was so much nicer.
Still awaiting a refund after making a complain to Hotels.com for this hotel. AVOID AT ALL COSTS!!!

Partner

6/10

Pleasant

28 Dec 2021

josefina

No elevator, had to drag luggage up stairs to 4th floor.

Leisure Family

6/10

Pleasant

12 Aug 2020

Simon

Old hotel

Dirty carpet on stairs. In a bit of dodgy neighbourhood near termini

Partner

2/10

Poor

10 Oct 2019

Verified traveler

The property is in need of renovations. The carpets are very old, and need immediate replacement. The rooms are basic with the very minimal toiletries. The towels were not changed everyday. The bath/shower leaked onto the floor no matter how the shower head was positioned, poor design. We had issues with the TV not working. The WIFI was poor at best when working. The staff was mediocre, the pictures do not represent the hotel/rooms. The location is poor as the surrounding streets are very dirty and lots of garbage left for days. Would not recommend.

Leisure Partner

2/10

Poor

30 Apr 2019

Terence

Could have been a lot better

The hotel had forgot about my reservation and double booked the room.they booked us in another hotel but I wasn’t happy about it as I was guaranteed the room on my booking from your site.

Family

8/10

Excellent

16 Feb 2019

Verified traveler

The breakfast was good, location was good. But there was a smell in the hotel which was bad and the bald man at the reception was ignorant , other people on reception were helpful and good.

Friends_and_family Family

6/10

Pleasant

04 Nov 2018

Joanne

It's a Friday- night, sixty-dollar hotel five minutes away from Termini station. The reception is warm and inviting. The breakfast is great, the storage space for luggage is ALMOST as wonderful as the staff. That being said, the room is Hotel Six quality back when Hotel Six was decent. Clean enough, spacious enough, but spartan, and, well, let's call it a compact as opposed to a mini van. That being said--it's a Frisay-night, sixty-dollar hotel in one of the most expensive cities in the world. You'll love and hate it and then go see the Oculous so who cares. PS, stay on the Low floors--ours was on the fourth and we couldn't connect to wi fi. Two floors down---all good. Happy trails!

Partner

6/10

Pleasant

21 Sep 2018

Otto

Concierge was unsympathetic. Buffet breakfast was repetitive. No minivar.

8/10

Excellent

19 Aug 2018

Verified traveler

Nice stay

I liked the location, the room was clean, and the air conditioning worked well. The only issue I had was that the room fridge only turned on when the key card was in the slot....so nothing stayed cold during the day when we were sightseeing. Since we stayed there in August, it would have been nice to come back to a cold drink....rather than slightly cool.

10/10

Exceptional

16 Jul 2018

Anh

great

Everything is great, except for the wifi. But deserves high ratings for the price.

2/10

Poor

03 May 2018

Dennis

Do not book this hotel

I booked 4 rooms for 4 nights in 2017 for our 2018 April European trip. When we arrived at the hotel we saw a number of people arguing with the staff. Later two policemen came too. Waited for a long time, when my turn came, then I was told there were no rooms for us. The hotel staff didn't say why and only said sorry once. He said he had arranged another hotel for us. I booked San Macro through Expedia.ca. I complained to them too, no use. I think San Macro staff did this in a plan. I think they rent out our rooms to the late comers at a much higher rates and put us in a cheaper hotel, which was further away from the city. I have to accept the offer because I have no time waste. The staff said there would be shuttle service to take us from the hotel to the city centre. Of course it never happened. Everyday, we had to walk 20 minutes to the metro station to take the train. All I could do now is to tell everyone to stay away from this hotel so that it will go out of business as soon as possible.

10/10

Exceptional

04 Apr 2018

Parthasarathy

Clean

Family

10/10

Exceptional

04 Feb 2018

Joseph

Stay at the San Marco

We stayed 6 nights at the San Marco. Staff extremely helpful. Breakfast beat any in the city. Only reason it isnt a 10 is rhe bed wasn't a queen as described but 2 singles put together. Great place to stay.

Partner

6/10

Pleasant

19 Jul 2017

Jeff @ Preston

A bit overpriced hotel

Apart from the convenient location close to the Roma Termini, the hotel may not meet 3-star standard.

10/10

Exceptional

17 Jul 2017

Adnan

Close to metro station

Centrally located. Very close to metro. Good hotel with nice breakfast buffet. Clean. Helpful staff.

8/10

Excellent

12 Jul 2017

Verified traveler

Convenient and Friendly

We really enjoyed our stay at the Hotel San Marco recently.

The hotel is simple, but that is what we were looking for when we booked our accommodation.
Our room and the hotel itself was very clean and always very organized. The public spaces were always very tidy and never looked messy.

The staff were very helpful when we checked in and checked out. Sometimes there was a build up at reception when there were too much people looking for assistance and only one person on the desk. It would have been great to have a separate person there to deal with travel queries or even tourist advice to prevent this from happening. However, it only happened a few times, so it was not a major issue.

It is conveniently located near the main train station in Rome and also very close to a B Line Metro station which was great when going to the colosseum. Very handy for going to the opposite end of the city.

There are also a number of restaurants in walking distance of the hotel, a particular favorite of ours was Bramble. A restaurant/bar with amazing food and drinks.

If you are looking for a simple, clean and convenient hotel in the center of Rome, this is it.

6/10

Pleasant

10 Jul 2017

Verified traveler

Stairwell walls where dirty, elevator was tiny, but our stay was comfortable dispite this.

6/10

Pleasant

06 Jul 2017

Ronald

Nice hotel for the price.

It's a nice hotel for it's price.
- Nice location, easy check-in/out.
- Good buffet for breakfast, lots of variety.
- Room wasn't the same as showed on picture (it is smaller in reality), that's the bad point.

With that being said, it was a good stay in general for a 3 stars hotel in Rome.

2/10

Poor

18 Mar 2017

DON'T STAY HERE

Absolutely awful

Got moved to a different hotel without explanation when we asked why we were basically laughed at, really shocking customer service.

10/10

Exceptional

17 Mar 2017

Freddie

Honest review

We just checked out the other day after a 4 night stay and it was a pleasant experience! The hotel breakfast is a nice touch and our room was clean. If your looking for high class this isnt the place for you, but just a solid place if youre going to be out all day exploring the city. Only about a 20-25 min walk from all of the good stuff in the city center and we never felt unsafe walking home at night!

10/10

Exceptional

20 Nov 2016

Ester

Highly Recommended

The hotel is close to transport and restaurants. Wide selection of hot and cold breakfast. The staff are very friendly and helpful. I commend Setefano and Sofia at the front desk who went out of their way to help us.

10/10

Exceptional

16 Sep 2016

Verified traveler

Hotel San Marco

Close to the metro for easy access to the metro system to get around. Even walking distance to Rome Termini Station. Elevator is a little slow so give yourself some time to leave. Staff was helpful to setup a lift to the airport

10/10

Exceptional

06 Sep 2016

david

21st suprize

Treat for family for daughters birthday very nice place to stay close to metro and plenty of resturants

Family

8/10

Excellent

04 Sep 2016

JC

Good Hotel walking distance to Termini Station

Once we arrived to the hotel the staff notified us that something was wrong with the system and we were moved to Hotel Regio which was closer to Termini Station. I didn't know exactly what it happened but the staff booked a taxi for us they paid for it and our stay wasn't affected at all since both hotels affered same service and have same rating

8/10

Excellent

01 Sep 2016

Reginald

Good budget food is available at the Pizzarria at the side of the hotel and is open till midnight.
The restaurant at the side of the hotel, which is run from the building basement , serves Italian food which we found was not all good.
Good Indian food is available at the Indian Restaurant nearby.

Partner

2/10

Poor

31 Aug 2016

Pieter

Double booking outfit.

They double booked us and redirected us to a really bad hotel, though we paid allegedly for a '3 star' hotel. We felt ripped off. It was a horrible experience. Don't book this place.

Partner

8/10

Excellent

29 Aug 2016

Diane

Hotel San Marco

I was initially frustrated because my reservation was not in the hotel's system, however the staff was very friendly and accommodating and made things right. They gave me a room near my friends for the entire length of their stay even though the information they received from Hotels.com incorrectly told them the booking was for only one night.

Family

2/10

Poor

28 Aug 2016

Pieter

Double booking rip off.

They double booked us and moved us to another bad hotel a few blocks down the street with terrible rooms. And we paid for that? It's rather an outrage. We feel ripped off to say the least.

Partner

8/10

Excellent

26 Aug 2016

Verified traveler

Close to train station. Few blocks walk. Room was comfortable and clean. Great breakfast spread compared to others. Quiet location. Many great restaurants in the immediate area. Would stay again.

10/10

Exceptional

17 Aug 2016

Verified traveler

Nice hotel at reasonable price

Nice hotel within easy walk of Termini station.
Some nice restaurants close by.
Short walk to join hop-on bus etc outside Termini station.

8/10

Excellent

16 Aug 2016

Gordon

Nice hotel, quiet area close to train station

We had rooms 558 & 560 adjoining rooms, to suit our family. Rooms were excellent with balconies to watch the world go by.

2/10

Poor

08 Aug 2016

Verified traveler

Rude staff and double booked

We arrived at 1 am and we're told to go stay somewhere else. Very rude night watchman and manager. We booked 5 months out and had to stay somewhere else, with no reason as to why. Would not recommend to any weary traveller.

8/10

Excellent

16 Jul 2016

Frank

Great gem in a nice neighborhood.

This was an excellent find for our first stay in Rome. Great price, we got the quad room which was 2 separate bedrooms (but no doors for each bedroom). Conveniently located 7 minutes walk from the main train station. The walk between the train station and hotel was safe and has many restaurants that opens late. You should pick up some groceries from the PAM store a block away (frig in room). Good selection for the breakfast buffet, many items to choose from. The lift was small and can be a wait for it. Had a bit of trouble with the wireless internet - they have to generate a new account for you every 24 hours (and the machine broke and wasn't fixed for a day).

10/10

Exceptional

07 Jul 2016

Benjamin

Reception solved the issue of no AC

I can't comment on the hotel directly, as upon arrival we were told that our AC was broken and as a result we would be transferred to another hotel.

We were put into a cab (for which the hotel paid) and taken to a hotel very nearby, just on the other side of Termini station. This was our last night in Rome and our concern was being close to the station, as we had to get up early and hop on the train to the airport. Our fears were allayed when we saw that our new hotel was even closer to Termini than San Marco itself. I also believe we received a bit of an upgrade, as the hotel to which we were transferred was very nice.

Great customer service and no hassle at all.

Partner

4/10

Poor

27 Jun 2016

Verified traveler

Basic

The hotel is very basic and our air conditioner didn't work and it was very hot so this was inconvenient. Once our bedside lights were turned off they flickered all night which was very irritating. Wouldn't stay there again.

Family

8/10

Excellent

25 Jun 2016

Allison

Booking snafu was not a fluke -- but overall nice

I had a startling arrival at San Marco. I waited politely in the lobby for at least 15 mins while the clerk was on the phone or exiting the desk with nary an acknowledgement to my presence. When I finally was able to check in, I was told that my room was not available, but that they had re-placed me in a different hotel just for 1 night. The alternate hotel was at least a 10 min walk in a notoriously undesirable direction. I had specifically booked this hotel for its proximity and neighbourhood. It took a lot of negotiation, but I was finally moved to a hotel that was only 2 blocks away. Even so, this was a pain because it meant that I had to repack my things and transfer again in the morning. What really annoyed me was that I was never given a clear reason for the mistake. Later on in the week, I was in the lobby and overheard the clerk giving the same \"no room\" speech to another couple. This makes me feel like my situation was not a random fluke.

However, when I did get to my room on the second night, it was lovely. I had a balcony, A/C, good TV, plush towels, a decent bed, a mini fridge, and plenty of space. There was even a bottle of apology wine with a letter waiting for me.

Overall, I'd stay here again as it was great value for money, but I really hope they figure out the \"overbooking\" or whatever that was.

8/10

Excellent

15 Jun 2016

nataliaaah

Great hotel near Termini

We ordered a double but were upgraded to a triple for no extra cost. The room is a nice size, staff is friendly, breakfast choices many. Very close to Metro Castro Oretorio and about 7 blocks to Termini train station. Close to many restaurants and bars. Clean- I'd stay here again.

8/10

Excellent

10 Jun 2016

Verified traveler

Whoever checked us in was not a happy person, I don't think he liked americans. The best thing was location and breakfast.

8/10

Excellent

04 Jun 2016

Bennett

Freindly staff, good transport links and local restaurants

10/10

Exceptional

13 May 2016

Alphonso

Beautiful Hotel in a Great Location in Rome!

I loved Hotel San Marco!! Unfortunately, I did not spend much time in the hotel since I was in Rome on vacation! The hotel served a nice complimentary continental breakfast daily, which was great! All needed was my coffee and juice to begin my day of sightseeing. Upon my return in the evenings, my guestroom was cleaned to my satisfaction.

8/10

Excellent

06 May 2016

Verified traveler

Good location

Close to Termini and Metro station. Staff helpful. Wifi soso.

8/10

Excellent

28 Apr 2016

Aaron

Lovely hotel!

The staff were very warm and helpful.
The room was kept very clean with fresh towels etc. every day, even when not requested.
The food (breakfast) was good.

6/10

Pleasant

08 Apr 2016

Marc

wifi didn't work any day, but the breakfast was excellent and the hotel is by the station.

Partner

6/10

Pleasant

02 Jan 2016

Richard

Nice hotel close to transportation

Hotel San Marco is an average (3 star) hotel. The saying, \"you get what you pay for,\" really applies to this hotel. And for that reason, I would recommend this hotel if you want to be close to transportation (Roma Termini [treno] - buses, taxis and trains). Restaurants are located all around the hotel which is convenient. A local supermarket (Pam Local) is only a two minute walk away from the hotel which was very convenient (necessities and so forth). In terms of the room, don't expect a high quality room but expect an average room with adequate space. The furniture is old and the carpet along the staircase is dirty. However, the rooms were clean and only used for sleeping. Go out and enjoy Roma, come home and sleep. This is not a hotel where you want to stay in and relax. Hope this helps!

10/10

Exceptional

08 Nov 2015

Mario

well done

The staff very help full and friendly and very clean.

Family

10/10

Exceptional

22 Sep 2015

Verified traveler

Excellent 3star hotel!

Excellent hotel in it`s category of 3star hotels.

The location is great, 5-10minute walk from Termini. So it is close, but not too close to all the noise. Also it is near by bus, and metro stations.
From Fiumicino airport we took a Terravision bus to Termini (45min drive, 8€ return ticket).
The rooms aren`t specious, but they are clean and comfortable.
We asked for a room in a quieter part of hotel, and got a good room on the 6th floor with the balcony.
They have a free baby-cot, and wi fi.
There are restarurants,and supermarkets in the neiborhood.

The breakfast is good and tasty, only remark about the breakfast is that there is \"A Guy\" whose job is to welcome you to the restaurant, but actualy it feels like he is looking on every bite you eat :) So it was a bit uncomfortable.

Overall: definetly recommend the hotel

Family

8/10

Excellent

27 Aug 2015

Kamel

Nice hotel, close to Termini and many restaurants are close by.
The only drawback: the linen were not changed during our 8 nights stay.
Quiet neighborhood, close to the metro station

2/10

Poor

31 Jul 2015

DINESH

Worst Experience in Rome, Italy.

There was hardly any air-condition in the room during our stay. The family could not get a good nights sleep and worst of all we could not change our rooms due to availability. I had kids with me as well as Senior Citizens. The staff are not accommodating and neither are they attentive to the client's needs. Poor customer service and no patience to understand the customer.

Family

8/10

Excellent

06 Jun 2015

Eric

Good value and well located

Helpful staff, adequate room, good breakfast. Only one downside: wifi was very slow.

8/10

Excellent

03 May 2015

Verified traveler

Easy walk to train and bus terminal and metro ,for getting around Rome by public transport. Plenty of places to eat close by . We had a pleasant stay. Reception staff helpful with information and map on arrival.

8/10

Excellent

29 Apr 2015

Xiao zhuang W.

Good value for the price

The rooms are large and spacious for the price our room came with a table with chairs and a sofa as well. Some of the service staff were friendly and helpful, others less so. Doesn't have much amenities to boast of (even the toiletries given are pretty bare bones) and there are many other options that will put you within nearer walking distance from the main attractions (Roman forum, coliseum etc), however, it is really one of the largest rooms I've seen for the price. There is only one small elevator (fits 2 + luggage) servicing up to 5 floors, so if you have cumbersome luggage and the lift is crowded at that time it can be frustrating.

Partner

10/10

Exceptional

24 Apr 2015

feriale

Nice hotel . This my second stay, close to termini

Very helpful staff, good breakfast and near to all attraction.

8/10

Excellent

16 Dec 2014

Alan

Rome in December

Good position near the Termini Station front desk staff were very friendly and we had a pleasant stay.

6/10

Pleasant

08 Dec 2014

Verified traveler

Central hotel

One night in September. Good spot. Central. Lots of good eating places nearby. Close to railway station.

10/10

Exceptional

07 Oct 2014

nanon

Good location close to main train station Termini

A really welcoming hotel with friendly staff that were always happy to help. Clean room and just right for the 3* expectation.
The only thing I didn't like was the older female manager watching over us during breakfast like naughty children it made breakfast a quick and uncomfortable experience!!

8/10

Excellent

19 Sep 2014

john

Great base for exploring

Very welcoming staff, always willing to help. Room was very clean with great air con. Breakfast was satisfactory and plentiful. Tea coffee facilities in room would be nice.
overall a very happy stay

8/10

Excellent

21 Aug 2014

Gerry

Great hotel next to metro station

Overall, a lovely hotel what with the large spacious rooms and wide range of breakfast foods to choose from in the mornings! However, the approach-ability of the staff was the only area that the hotel management should focus on.

Family

8/10

Excellent

04 Aug 2014

Kim

Enjoyable stay!

Good location, clean and comfortable room. The only draw backs were we were sent to stay at a hotel 2 blocks away the first night of our stay and noise from breakfast room in the morning. If you are a light sleeper, definitely request a room not on the breakfast floor. The hotel did leave a more of apology and a bottle of wine for the inconvenience of relocating the first night. Other than that, we had an enjoyable stay.

8/10

Excellent

05 Jul 2014

john

Nice hotel excellent staff

Stayed here 3nights, 5minute walk from termini station. air con in room wasn't great,seemed to struggle to pump out cool air. handy man came to look at air con, he said it was working. ultimately it did a job, but had to keep on constant to get any benefit.

room was clean, and good bathroom. the breakfast was ok, gud fruit juice machine, decent selection.
overall i would stay here again, the staff made the stay so good, owner company,take note, the inadequacies of the air con and couple other things like no kettle inn room were wiped out by excellent staff. They truly do make or break a hotel.

Staff were excellent,helping us with directions, even printed out emails for us, so helpful and professional.

8/10

Excellent

19 Jun 2014

Kamel

.

All in all, the hotel is good and pleasant, staff are smiley and welcoming

8/10

Excellent

14 Jun 2014

Verified traveler

Hotel is close to subway, train station and buses.

Location is excellent! Spent two nights here. Desk staff not always on the top of their game. Was told a theater show would be available but found after getting there it was closed for the week. A bit annoying that each tech device needs a separate wifi password and wifi is very weak at times.

8/10

Excellent

05 Apr 2014

Verified traveler

San Marco

Although the Hotel was Clean, staff were friendly and the location was good.
The first night arriving after dark we were moved to a different hotel around the corner, after a day travelling and problems finding the hotel this wasn't the experience I was expecting. The Hotel did leave a bottle of wine for us in the room the next day (corked with no corkscrew).
I also requested twin beds and we had a double, the shower screen wouldn't stay fixed in place and the shower was hand held.

On a whole the hotel served it's purpose as we were only there to sleep and shower and it was a very good location.

8/10

Excellent

20 Feb 2014

hiram abiff

very good hotel for a 3 star

very clean room thanks for their hardworking housekeeping staff.close to termini station is really a plus factor.

8/10

Excellent

18 Feb 2014

DaiChem

location/facilities

Good location-5mins walk from Termini (rail/bus station), lots of cafes, restuarants,bars en route from Termini, staff helpfull and pleasant, bar prices as cheap as any other location. Would definately stay there again.

10/10

Exceptional

05 Jan 2014

Verified traveler

Recommended

All excellent except WiFi that is almost unusable, slow and weak

2/10

Poor

23 Jun 2013

Jackie

Would not stay here again

We did not have a good experience at the Hotel San Marco. There was always a long line for the breakfast buffet, even 1/2 hour before it was to begin. No fresh fruit and there was always something empty. The staff was indifferent, not helpful and not always courteous. We never received fresh towels or new sheets, so we question how well our room was cleaned. And after returning to our room later one night, we found the door to our room not completely closed. Luckily nothing was stolen. When we told the staff their reaction was lukewarm with no real concern for our welfare. Most of Rome is like this and we have no interest in returning. Florence was more friendly.

8/10

Excellent

14 Jun 2013

Verified traveler

Good location

My single room was bigger than I had experienced in another hotel in Rome and it was extremely clean. The hotel's location was excellent, within about 10 minutes walk of the station, metro and buses. Reception staff were helpful.There are good restaurants close by. The only negative thing was the rather grumpy member of staff at breakfast.

8/10

Excellent

23 May 2013

Jean

Lovely boutique hotel

Small, boutique hotel, with very comfortable public space, including a nice lounge, and very accomodating and friendly staff. Only 5-10 minute walk from the main train station, on a quiet street. The room and bathroom have been fully and stylishly modernized and were very clean. Internet access was excellent! The only two drawbacks for me were a lack of fresh fruit at the otherwise substantial breakfast, and a rather firm mattress on the bed. The little quick pizza place on the next corner (the one with the overbearing coca-cola signs) had amazingly good slices of pizza for 1.5 to 2 Euros.

8/10

Excellent

22 Sep 2012

Verified traveler

Great hotel in very convenient location

An excellent 3 star hotel. Our room was very clean and spacious, the beds very comfortable. The ensuite was outstanding with shower, jaccuzi type bath and modern fittings. The buffet breakfast was plentiful and varied and available from 7 to 10.30 which made a morning start relaxing. The hotel was very convenient for the bus, train and metro stations which were only 10 minutes walk away. If you were arriving at Flavio airport you could easily get to the hotel by taking the train, saving on the expense of taxi or transfer. I would recommend this hotel to anyone looking for 3 star in Rome.

8/10

Excellent

10 Jan 2010

Artit

I spent 2 weeks in the hotel over

I spent 2 weeks in the hotel over the Christmas 2009 and New Year 2010. I would rather rate this hotel as functional and just above average. The lift is small and you need to wait if you are in the higher floor. The train station is within walking distance and the metro is even closer. The staff is friendly enough. Good choice in terms of location. Others are average.

8/10

Excellent

06 Jan 2010

Anonymous

It's an nice hotel, good room

It's an nice hotel, good room and breakfast was fine. Next time we will prefere a hotel closer to the centrum.

8/10

Excellent

02 Aug 2025

JENARO

muy buen desayuno.
El elevador es para dos personas y tarda muchísimo.
en general, la habitación buena y el hotel Bueno.
tiene cuarto de maletas que eso nos ayuda mucho, ya que nuestro vuelo al día mucho más tarde del check in.
está a 12 cuadras de la estación Termini.

10/10

Exceptional

12 Apr 2025

Andrea

Ottimo

Leisure

10/10

Exceptional

10 Oct 2024

Ivana Maria

The hotel is 5 minutes walk from the train station Termini and subway. Very good choice of restaurants nearby. Staff was efficient and fast. Room was large. Breakfast offer a large choice of food a d beverages.

Leisure Self

8/10

Excellent

08 Oct 2024

PATRICIA

Bom hotel, valeu o preço

Staff atencioso, prestativo e gentil, porém apenas 1 atendente na recepção, o que gera demora no atendimento.
O quarto é entregue impecável, mas notei q os banheiros não são limpos.
Fora isso o hotel é uma graça, e o quarto com sacada deu um toque espetacular. DO LADO do metrô Castro Pretorio.
O café da manhã é PERFEITO.
Voltaria a me hospedar lá mesmo com os pontos negativos.

Self

4/10

Poor

31 Jul 2024

ogma

NAO TEM ONIBUS DE TRANSLADO PARA O AEROPORTO. NOS PAGAMOS TAXI. EU ACHEI O ATENDIMENTO MUITO RUIM,

Friends_and_family Friends

8/10

Excellent

26 Jun 2024

Silvano

ottima posizione e personale gentilissimo!