Heather
The hotel only allows check-in for very limited time frame and if you don’t arrive during that time, then you cannot check in, and they don’t care. The Manager is not on site and the person who is there is the cleaner, is only there for a limited time during the day, speaks very little English so she is not really able to assist with any requests or problems. We were greeted by her shaking a finger at us, yelling “no, no, no!” When we said we were there to check in. We had to get our taxi driver to help translate and she told us we were not their guests and we were st the wrong hotel. (we were at the correct place). Then she telephoned the Manager wiho said things were confusing due to some problem with another guest but that we were st the correct hotel. Although the property description said there was an elevator, when I asked I was told “no”, after insisting, the cleaner.put our suitcases into a tiny elevator (no people) and sent them upstairs. The property description also said breakfast was available but when we asked the next morning the cleaner said “no!”,, repeatedly pointed out the door and said “Bar there”, indicating a building down the road. All in all, although the room was okay and the balcony did have a nice view of the water, we found the hotel poorly managed and very unwelcoming.
