Anis
I am giving Hermanos Hotel two stars, mainly because of its central location and comfortable beds. Unfortunately, almost every other part of the stay was disappointing.
When I arrived to check in at around 5pm, I handed over our passports, but the receptionist seemed confused and acted as though there was no booking under my name. She then asked me to provide confirmation, which I have never experienced at a hotel before. I was fortunately carrying a printed copy of the booking confirmation.
I was then informed that the double-bed sea-view room I had specifically booked was not available. Despite arriving well after the usual check-in time, we were reluctantly placed in a poor temporary room on the ground floor with an unpleasant view for the first night.
We were told to return after 12pm the following day to move rooms, as though we were not tourists who had plans and wanted to explore the city. We had to leave our belongings at reception and spend the day feeling stressed about whether everything would be moved safely. The bags were eventually placed in the new room, but the whole situation was inconvenient and poorly handled.
Both rooms were extremely small, with barely enough space to move around comfortably. The cleanliness was also concerning. Behind the radiators there was a severe accumulation of dust, which made it seem as though the rooms had not been properly deep cleaned for a long time.
The WiFi was practically unusable. It constantly disconnected every 30 s
When I arrived to check in at around 5pm, I handed over our passports, but the receptionist seemed confused and acted as though there was no booking under my name. She then asked me to provide confirmation, which I have never experienced at a hotel before. I was fortunately carrying a printed copy of the booking confirmation.
I was then informed that the double-bed sea-view room I had specifically booked was not available. Despite arriving well after the usual check-in time, we were reluctantly placed in a poor temporary room on the ground floor with an unpleasant view for the first night.
We were told to return after 12pm the following day to move rooms, as though we were not tourists who had plans and wanted to explore the city. We had to leave our belongings at reception and spend the day feeling stressed about whether everything would be moved safely. The bags were eventually placed in the new room, but the whole situation was inconvenient and poorly handled.
Both rooms were extremely small, with barely enough space to move around comfortably. The cleanliness was also concerning. Behind the radiators there was a severe accumulation of dust, which made it seem as though the rooms had not been properly deep cleaned for a long time.
The WiFi was practically unusable. It constantly disconnected every 30 s
