Riviera

8/10

Excellent

03 Mar 2026

mark

Staff was fantasict but the some bartenders didn't know drinks very well couldn't get it right even using a translation app.

10/10

Exceptional

02 Mar 2026

Richard L

I can't think of anything that I would change at this resort. Fantastic service, great food and impeccable property condition. I've stayed at Tropical, Colonial and The Palace in the past, and have never been disappointed. Amazingly, Riviera exceeded my expectations. We'll be back!

Partner

10/10

Exceptional

01 Mar 2026

Joan Elizabeth

Everything was wonderful! No complaints.

Family

10/10

Exceptional

26 Feb 2026

Ajan

The rooms are spotless. The staff are warm and welcoming. The resort is luxurious and has beautiful views

Partner

2/10

Poor

25 Feb 2026

Callum Melvyn John

I recently stayed at Barceló Maya Riviera and overall had a good experience, with a few important downsides. The room was absolutely amazing — modern, clean, spacious, and very comfortable. The resort itself is beautiful, and the activities were a huge highlight. There’s plenty to do, whether you want to relax, explore, or stay active. The pools, beach, and entertainment options were all top-tier.

However, the biggest disappointment was the food situation. The restaurant reservations were almost always full, making it very difficult to get into the specialty restaurants. On top of that, the overall food quality was not great, and the daytime options were especially limited. There wasn’t much variety during the day, which got repetitive quickly.

If you’re someone who prioritizes room quality, resort amenities, and activities over food, this is a great place for you. But if dining is a major part of your vacation experience, just be aware that the food options may feel a bit weak.

Overall, it’s a beautiful resort — just go in with the right expectations.

Partner

10/10

Exceptional

22 Feb 2026

Kalynn

The most amazing hotel ever. There was so much to do and had the best views.

Partner

10/10

Exceptional

21 Feb 2026

Katie

Spotless rooms, great service, pools & beach.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Angel Luis

Cleanness the food the view are all great.

Leisure Family

10/10

Exceptional

18 Feb 2026

Kaelyn Thorpe

Room and grounds were spotless. I'm glad we actually received a little something special in our room this time for my husbands birthday. Thank you!

Partner

10/10

Exceptional

17 Feb 2026

Duane O.

the room was clean but not spotless.
overall, the stay was what was expected.

Friends

10/10

Exceptional

16 Feb 2026

Joel

Modern.
Clean.
Fun.

10/10

Exceptional

09 Feb 2026

Angelica

Lovely time all around

10/10

Exceptional

01 Feb 2026

Jonathan Lee

Had a nice unexpected stay after checking out from another resort and then the flight cancelled. We liked this resort the best. Beautiful beach and so many things to do. Great restaurants!

Leisure Family

10/10

Exceptional

29 Jan 2026

Myrna

Our stay at the Adults only Barcelo' was fantastic! From check in to checking out everything was above standard. We had dinner at the Seafood Restaurant. I had lobster and it was delicious!

Partner

8/10

Excellent

25 Jan 2026

Parul

Clean rooms, courteous staff members

Partner

10/10

Exceptional

11 Jan 2026

Ivette pacheco

Location on the beach, jacuzzi, clean room, very good bed, even though you can smell the humidity in the room. Very well organised. Magnificent pool and beach. Plenty of activities. A bus can transfer you all between the different Barcelo lobbies (there is 4).

Leisure Partner

10/10

Exceptional

10 Jan 2026

Melodie

Very clean facility. Staff friendly.

Leisure Family

10/10

Exceptional

09 Jan 2026

Willow

Room was spacious and clean with an incredible view of the ocean. The bed was comfortable and the linens were very nice. Lots of activities. You can walk down and check out the other resorts.

Leisure Family

10/10

Exceptional

09 Jan 2026

Maya

Staff was great! Attentive and nice. The room was great. A lot of room and a great view of the ocean.

Leisure Family

10/10

Exceptional

08 Jan 2026

Frank

Beautiful beach, loved that more chairs were added
Food is very good/dining options for an all inclusive
Rooms are very soaci

8/10

Excellent

06 Jan 2026

Kaori

Room and foods were very nice. Many staff have language barriers. Tough communication if you can not speak Spanish

Leisure Family

8/10

Excellent

06 Jan 2026

Marta

the property is kept immaculate and the staff was very friendly. The restaurants however have many issues. The Japanese restaurant was terrible but the waitress was worse. She had no way of describing the menu and I had the worst meal of my stay. The Mexican restaurant was wonderful. The waiters had a clear understanding of the menu and were able to help me decide what best to order. None of the restaurants (expect the Mexican) were great. Based on the reviews I was expecting a much better experience

Leisure Self

6/10

Pleasant

05 Jan 2026

Stewart

It has a beautiful beach and it is clean and well maintained. But it was too big and cold for my taste. And the service is very slow during busy times. Our check-in was painfully slow. And we often had to wait for drinks with only one bartender serving a crowd.

Partner

10/10

Exceptional

05 Jan 2026

Michael

The rooms were excellent, the staff in all parts of the hotel were very friendly and attentive.

Leisure Family

6/10

Pleasant

04 Jan 2026

James

They did not recognize my gold status for Key members. The room was not ocean front, it was an ocean view. Access to restaurants was limited. Drinks were clearly watered down using the cheapest alcohol and the food was nothing to be excited about. I was extremely
Disappointed given the cost of the trip

10/10

Exceptional

03 Jan 2026

Javier Arturo

Highly recommend this one

Leisure Partner

10/10

Exceptional

02 Jan 2026

Jody

Many visits to this Resort, 4th time at the Riviera. Love it here, very clean, great staff, and something do everyone to do.

Leisure Family

8/10

Excellent

01 Jan 2026

Jeff

Rooms are large and comfortable. Being able to visit the other four resorts was great, especially the free double decker bus. Having the local merchant mall was also a big plus.

Family

10/10

Exceptional

01 Jan 2026

Carlos

Great stay!

10/10

Exceptional

31 Dec 2025

Damion Adolphus Desmond

Perfect for everyone to enjoy

8/10

Excellent

31 Dec 2025

Jessica

Big spacious rooms nice resort overall but food and alcohol were really whatever. Food had zero flavor and tasted frozen or cold

10/10

Exceptional

30 Dec 2025

Samantha Foster

The stay at this resort was like staying in a piece of art. From the ceiling, the walls, the floor and the amenities everything was designed for a luxurious and peaceful experience. The customer service from every staff member was incredible. I highly recommend this resort for people looking for an unforgettable experience! I give the resort, the service and the food TEN STARS instead of five!

Leisure Family

10/10

Exceptional

30 Dec 2025

Annstean

Hotel is great, daily food buffet options excellent. I will definitely be back and I highly recommend.

Leisure Partner

4/10

Poor

29 Dec 2025

Victoria

I went to the beach everyday which was very nice. The room was terrible, damp and moldy. The staff was pleasant but not very efficient. I spent lots of time in line ups trying to organize things with hotel staff.,

Leisure Family

8/10

Excellent

29 Dec 2025

Jennifer

The beach was greatoin the adults only side but be careful walking into the ocean there are lots of rocks. The pools are great but you have to get a chair at the pool or beach by 7:30-8:00am or it’s impossible to find a chair. The rooms were big and clean but you can hear everything in the hallways and doors slamming.

Leisure Partner

8/10

Excellent

28 Dec 2025

Latoria

Beautiful clean and spacious swim up suite Room service menu options and delivery time could be better. It took room service to deliver our food over 1 hour minimum. Overall this is a wonderful huge resort. Would definitely recommend.

Leisure

10/10

Exceptional

27 Dec 2025

Isabella Kathleen

Property was very clean, big and food was great! Loved our stay.

10/10

Exceptional

26 Dec 2025

Julia

The staff was outstanding. The rooms were perfect and spacious. Our swimout was beautiful and right across from the piol and bar. The resort itself was clean, modern and well maintained. The buffet was perfect at all hours. We spent our vacation drinking, eating and in the pool and sun so going to eat and graze whenevwr we wanted to was perfect.

Leisure Family

4/10

Poor

24 Dec 2025

Alexander L

Entire wedding party got sick from the food. Service was terrible. The venue is beautiful and its still a nice beach, but it is just run horribly. Avoid at all costs.

10/10

Exceptional

23 Dec 2025

Artem

One of the best experiences ever. Great service, food was amazing. Thank you

10/10

Exceptional

22 Dec 2025

Belen Marc

Another Great stay at the Barcelo Maya Riviera! Thank you once again Lorena Rios for taking care of us! Muy apreciado.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Sasan

Room could be more cleaner, there were times we asked to replace sheets or glasses which were not replaced by housekeeping staff.
Other than these small things it was a an excellent choice and we will come back

Leisure

10/10

Exceptional

22 Dec 2025

Aleksandr

3rd time at the resort and love it! 4 excellent restaurants, infinity pool , clean rooms. Will go back again!

10/10

Exceptional

21 Dec 2025

Daniel

Very nice people.

6/10

Pleasant

21 Dec 2025

Nadia

Room condition, needs wall repair & exhaust fan. Better entertainment & presentation of good stage & lightings. Better customer service. Need better high end alcohol. Room preparation for special occasions needs to be addressed.

Leisure Partner

8/10

Excellent

21 Dec 2025

Dragan

The rooms at the Riviera are excellent and, in our opinion, a step above those at the Palace. We stayed in an ocean-view room that was absolutely stunning—modern, spacious, and offered a spectacular view.
The quality of food and drinks was also impressive. We were very pleased with the culinary standards throughout our stay; the flavors were consistently great and the drink service was high-quality.

Despite the beautiful room, we found the service level at the Riviera to be lacking compared to our previous stays at the Barcelo Maya Palace. We actually preferred the service at the Palace so much that we went there for breakfast almost every day, as the staff there felt much more attentive.
Our biggest issue was the lack of communication during the booking and check-in process:
• Reservations: No explanation was provided on how to book restaurants. If we hadn't been past guests of the Palace who already knew the system, we would have had a very difficult time getting dinner reservations.
• Amenities: There were no instructions regarding spa access or how to apply the discounts offered in our booking.

Leisure Partner

10/10

Exceptional

18 Dec 2025

jeremy

Loved this resort and the others around it.

10/10

Exceptional

17 Dec 2025

Jordann Isiah

Amazing!

Leisure Partner

8/10

Excellent

17 Dec 2025

Anand

Amazing location and facilities. Directly on a beach. Mostly for the \"youger couple\" crowd.

Leisure Family

10/10

Exceptional

16 Dec 2025

NANA ARTSVIK RAFAELOVNA

YES

10/10

Exceptional

15 Dec 2025

Alex

Very good

10/10

Exceptional

14 Dec 2025

Carlos

Spotless

Business_and_leisure Family

8/10

Excellent

08 Dec 2025

Jonathan

Everything was good front desk staff need to improve on customer service

Leisure Family

6/10

Pleasant

08 Dec 2025

Sherif

Pool and bars are amazing. Food needs a lot of work.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Jaime Adolfo

Nice place

Leisure Partner

10/10

Exceptional

02 Dec 2025

Bobby

Room was great, staff was amazing! Food was great, definitely recommend it for anyone. Beach was one of the bests beaches I’ve ever been on, plenty of seats in the shade

Leisure Family

4/10

Poor

26 Nov 2025

Jose

Mucho ruido, música en el cuarto hasta las 10.30 pm, sin opciones buenas para comer, la comida en general de mala calidad.

Leisure Family

10/10

Exceptional

24 Nov 2025

Pam

My stay was great. I love everything about it

6/10

Pleasant

23 Nov 2025

Sasha

I stayed at this hotel earlier this month due to the reviews and it was underwhelming compared to what the reviews say.

Beautiful property, the grounds is beautiful, but it wasn’t the cleanest in the halls walking to the hotel rooms especially compared to other places I’ve stayed while visiting Mexico. Lobby furniture smells. Watched trash and dishes sit in the same spot outside of room doors for 2 days before it was cleaned up. It definitely needs updating. There was construction going on in front of the hotel. We had to be moved from one room to another due to cleanliness issues, the tables and counters still had dirt and smudges from the previous guest.

The TV was in Spanish for our entire stay, and there was no way to change it. The buffet closed at 6 p.m. on Saturday and Sunday. Had to make reservations for other restaurants. The pool was probably the best part of this hotel, but the pools close at 8. The drinks were watered down. No room service. The food choices weren’t that great. The beach seemed man made and very hard.

The workers spoke minimal English, which wasn’t a problem because I used a translator, but they didn’t seem very approachable or friendly. The hotel had buses to take you to other Barcelo properties nearby and the mall, or you could walk. The arcade was okay, and I enjoyed the escape room.

Make sure to bring cash, every ATM was out of order, and I wanted to tip. Overall, I feel like this hotel gave the bare minimum. I would not stay here again.

Leisure Partner

6/10

Pleasant

22 Nov 2025

LISA

We have stayed here may years in the past and it seems the Riviera is starting to go down in quality a little. The jets in the hot tub didn't work, we didn't try to use it until a couple days before we left, so no big deal, but still was annoying. We tried to get reservations at the French restaurant at the Palace and we were told that they did have any reservations during our stay, we stayed 5 nights, conveniently the next reservation they had was the day after we were leaving. The exact same thing happened to us last year when trying to book a reservation there. There were no washcloths in the room when we checked in, so I asked a housekeeper I just happened to see if I could get some for the room. The room and the building were both showing signs of wear. We paid for an oceanfront room and I know that doesn't guarantee a view but was still a little disappointed when we ended up on the second floor which basically gave us a view of the back of the pool buildings.

The food selection and quality is still excellent. The pools are clean and the grounds are kept up very well. The beds and pillows are comfortable. The staff is very nice. So overall not a bad stay, just that we have had so many better ones in the past.

Leisure Partner

8/10

Excellent

20 Nov 2025

Marco Antonio

Spa too crowded

10/10

Exceptional

18 Nov 2025

Lori

We stayed at barcelo Maya Riviera adults only in early November and had a great time. We loved the buffet and Agave restaurant specifically (we are not fussy with food, we thought everything was great, I had tacos every day!). The beach area is awesome to snorkel and observe coral life, we saw so many types of fish, stingrays, and even a sea turtle. I highly recommend bringing water shoes and a snorkel unless you are ok getting it from the gift shop! We also walked through the grounds and enjoyed playa Mexicana to buy some souvenirs. Staff is great and the hotel is well maintained, pool's clean and room's awesome. We only had 1 day of rain!

Leisure Partner

10/10

Exceptional

17 Nov 2025

Kurt Duane Van

We love the Barceló Maya adults and lotto forward to coming back.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Mary

Nice big room with an ocean view. The room was cleaned daily. There was never an issue getting a sun lounger.

Leisure Partner

8/10

Excellent

14 Nov 2025

Amanda

Best, largest pool ever! Balcony view was beautiful and hot tub on deck was amazing. Walk out to beach wonderful. Staff friendly though sometimes hard to understand. Miramar Buffett was our least favorite part of the stay. Often stale churros and cookies and Luke warm food that wasn’t the best. But the restaurants made up for it.

10/10

Exceptional

12 Nov 2025

Annette

Everything was wonderful!!! We are coming back for sure
Highly recommended 10/10

Partner

10/10

Exceptional

12 Nov 2025

Pamela

Room was clean. Staff was very courteous. Great time

10/10

Exceptional

12 Nov 2025

Lakevious

Great staff and amenities!

8/10

Excellent

10 Nov 2025

Isaias

Clean rooms and great staff. Buffet was mediocre at best

Leisure Partner

10/10

Exceptional

09 Nov 2025

Gregory Allen

Love the big pool, enjoy different dining options.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Allison Olga

Yes

Leisure Family

10/10

Exceptional

05 Nov 2025

Holly

This was our second time at Maya Riviera and we are already making plans to bring our kids with us next time to one of the other Maya Grand resorts on the complex. The rooms was clean and well cared for, service was great, and all of the employees are very kind and helpful. The only downfalls we had this time around was that the pools were colder (I’m a freeze baby) and we had reservations for water activities cancelled due to wind changes that we don’t learn about until we walked all the way over there. They are also doing some construction on the main entryway that looks like it was due to some damage and that was pretty loud during the day but it didn’t really impact us as we were in the premium rooms at the far end of the resort. Wish we could have stayed longer as there was still plenty to do on the complex that we didn’t get to! We will be happy to go back!

Leisure Partner

10/10

Exceptional

05 Nov 2025

Anthony

The resort was very open and clean. Food was all good throughout resort

Leisure Family

10/10

Exceptional

04 Nov 2025

Micheal

Resort was beautiful. Well kept, clean, quiet and great place to relax. One thing we did not see in other reviews is that the water is full of rays, with some being sting rays. Made us a bit nervous to swim, but the water was beautiful

Leisure Family

10/10

Exceptional

03 Nov 2025

Vasyl Yuriyovych

Everything perfect

10/10

Exceptional

03 Nov 2025

michael patrick

Nice rooms and great pool and beach.

Leisure Family

10/10

Exceptional

01 Nov 2025

Vitaliy

Overall everything was great.
Just a couple things was disappointing me and our friends. Alcohol. When you ordered cocktails true waiters then qualify very bad. You have to go by your self to counter to see what bartender added to your glass.

Leisure Family

10/10

Exceptional

31 Oct 2025

Liliya

everything was excellent

Leisure Partner

10/10

Exceptional

30 Oct 2025

Stephen Michael

Excellent stay, the beach and poo scene is what it’s all about here. The room was comfortable, but the air conditioning didn’t work properly, compared to our son’s room where it was cool and dry. Our room was constantly damp no matter how low we turned our temp. Great a la cartes (we ate at all four on the AO side, as well as the French (brasserie) and Brazilian on the Palace side. The buffets on AO side and Palace side were great for lunch and breakfast. Our room was cleaned daily, the staff was amazingly friendly and helpful, and the whole resort was well staffed. Our 4th time here, we’ll be sure to return.

10/10

Exceptional

29 Oct 2025

Anatoliy

Overall property is very well maintained, a lot of opportunities for walking or running,beach area is very big with enough palm trees for shade and lounge chairs for everyone.

Leisure Family

10/10

Exceptional

29 Oct 2025

BRIAN Andrew

Great clean rooms. Nice resort. Huge pools. Great food.Super nice staff.

Leisure Family

10/10

Exceptional

28 Oct 2025

Ruben

One the best hotels I have stayed in the Riviera Maya. Super clean and spacious rooms, great food. Staff was verry good. Just wish the buffet restaurant would be open for dinner. Overall was a great experience for an adult only resort. No craziness.

Leisure Partner

6/10

Pleasant

28 Oct 2025

Karina

I have been coming to the Barceló hotels for at least 12 years now and have had about 16 stays total. First at barcelo tropical, then barcelo palace and now since the adults only barcelo riviera opened I’ve been staying here. The service, food, room amenities have been steadily declining over the last 5 years that I’ve been coming. This trip was a constant issue with having our room restocked with waters and the pool person not giving us extra towels (but not following the same rules with other visitors). It’s the little things but compared to when I first started coming here the service just is not what it was. The beach is great here and the pool areas are nice. The hotel is very clean. The rooms do smell like mold and you can’t keep the AC on which causes the room to always be humid. Anyways, although I used to love coming to this hotel and love going to Mexico after so many years I will be looking for a new resort to stay at.

Leisure Partner

4/10

Poor

28 Oct 2025

Kenny

Our room had a musty odor, the AC vent was uncovered revealing a large rectangular hole and the vent itself was sitting on the counter. Our TV was broken and the overall decor was lacking. Taking our issues to reception they wanted to downgrade our room but ultimately moved us to a comparable room on a higher level but it was directly above the Bahía DJ club and was very loud, one of the best beds I’ve had. The pool and beach are great and service was on point. The buffet surprisingly good, the hibachi restaurant was average at best.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Elmira

It was awsome

8/10

Excellent

26 Oct 2025

Bozena

The whole facility and staff were amazing. Beach, Pool and hotel was excellent. We will come back.

Leisure Family

10/10

Exceptional

26 Oct 2025

Kevin

Staff was very attentive and friendly. Beach area was nice. Whole property was clean

Partner

10/10

Exceptional

26 Oct 2025

Jeff

The property was great! There are no complaints, except it would have been nice to have drink service on the beach

10/10

Exceptional

25 Oct 2025

marleny altagracia mendez de la

Beautiful place to stay

Leisure Friends

10/10

Exceptional

25 Oct 2025

Yevgeniy

Very Good resort.

Leisure Family

10/10

Exceptional

25 Oct 2025

Jeffrey Stuart

Fantastic pool area and bar
Very clean and well maintained

Leisure Friends

10/10

Exceptional

25 Oct 2025

Stephanie

This was our best hotel we have stayed at thus far. Quick and easy services. Pool area was well kept and LOTS of seating. Never had to go down early to reserve a chair at the pool. Our one downside was we paid for the premium service and still not sure what benefit it really provided. 24 h room service was nice but our drink package and service was the exact same as the others we came with that didn’t get premium so was very disappointed in that service. But that being said I would absolutely come back to this hotel!

Leisure Family

10/10

Exceptional

23 Oct 2025

Patrick

It was great

8/10

Excellent

23 Oct 2025

Matthew Walter

This place is really very nice and 1st class all the way. Buffet closes at 6 pm and that is a small problem but specialty restaurants are great and excellant food. No wait staff on the beach is also a small problem. The ocean here is not quite as walkable (bring water shoes) as the Palace which is family oriented and a much better ocean for cleanliness and water quality. In room coffee was hit or miss with our maid service. Great place overall! Matt from Texas

Leisure Friends

10/10

Exceptional

22 Oct 2025

Kristan

This property is perfect for couples who need to get away. It’s beautiful, clean, and provides anything you could need. Their staff is hands down the most amazing people. They work so hard everyday to ensure the resort is immaculate and that your stay is flawless. Would definitely return.

8/10

Excellent

21 Oct 2025

Paulina

Beautiful space, clean and didn’t feel overcrowded

Leisure Family

8/10

Excellent

20 Oct 2025

Ernest

Great property but very limited on activities once the sun goes down.

Leisure Partner

8/10

Excellent

18 Oct 2025

Donald

Enjoyed my stay

Leisure Partner

10/10

Exceptional

18 Oct 2025

Dato

I love it was great Will go again

Leisure Friends

6/10

Pleasant

17 Oct 2025

Sergey

Great view, but too much noise from the outside. The entertainment is not of my choice, low taste of music and very loud. Also the hotel is too expensive $611/day (no kidding). There is no chance that I visit there again

Leisure Family