Name: Aberdeen Airport Dyce Hotel, Sure Collection by BW
Address: Farburn Terrace, Aberdeen, AB21 7DW, GB

2/10

Poor

06 Jun 2022

Michael

The booking was cancelled by the hotel as it was being closed to the public because they were taking in Ukranian refugees. Money is to be refunded in 10 to 14 days which is unacceptable as a replacement booking cost me over £20 more for the dame period. I will not be using Best Western Hotels again.

Leisure Family

6/10

Pleasant

30 Apr 2022

Yan

Friendly staff. Comfortable room. Limited food choice as bar menu only. Hotel tired and needs investment. Good value.

Business

8/10

Excellent

14 Apr 2022

Andy

Clean and comfortable stay.

Business Self

8/10

Excellent

27 Mar 2022

Josh

Great value for money

Business Friends

6/10

Pleasant

16 Mar 2022

Ian

I was very pleased with the staff, the room (220) and the bar meal. However, my sleep was disturbed on several occasions by a barking dog in a room opposite mine.
I was unaware that the hotel had become pet-friendly, if I was advised of this when I checked in I would have requested a room away from pets.

Business Self

6/10

Pleasant

15 Mar 2022

Tracey

The hotel room and staff itself were excellent, however, the bed mattress was lumpy and hard and made for an uncomfortable sleep. Pity , as apart from that the hotel was great.

Partner

10/10

Exceptional

11 Feb 2022

Bruce

Easy access and plenty parking.

Business Self

8/10

Excellent

05 Feb 2022

Verified traveler

Very pleasant staff

Services from the staff really good, they were ran off their feet but continue to smile not getting paid enough , rooms need a lot of updating, didn’t expect to paid for small dog or parking so this was additional cost

10/10

Exceptional

15 Nov 2021

David

Fantastic Hotel and spacious modern rooms.

Fantastic hotel, was abit sceptical having not stayed in this hotel before, but this definitely won’t be our last stay. We booked a suite and wow the room was huge, a large king size bedroom with loads of space even with King size bed, living/dining room was again huge with additional fully stocked fridge. TV in both bedroom and livingroom. Decor was fresh and modern, especially the table and floor lamps. Although this hotel appears not much to look at from outside, but don’t be deceived as once inside you will be very surprised. 10/10

Partner

10/10

Exceptional

15 Nov 2021

Denis

It was fine

Business

8/10

Excellent

07 Oct 2021

Gavin

The nights stay was fine and receptionist very helpful.
The problem was to do with Expedia.
They never moved my dates of stay when they informed me they had.
Like I said the receptionist was very helpful and reserving my judgement Expedia.
Thank you Hallmark Aberdeen Airport Hotel.

Business_and_leisure Self

8/10

Excellent

28 Sep 2021

christopher Brian Dyce

Great stay, I suppose the only drawback was that all the other hotels are on the other side of the airport so it was a long walk each day to see my friends. prob did me good though!

Business Self

8/10

Excellent

13 Mar 2020

James

Good cheap stay.

One night stay before traveling offshore the next day.

Business

10/10

Exceptional

12 Mar 2020

Verified traveler

Staff great,we stayed half board,food good and staff service excellent,

Leisure Partner

4/10

Poor

29 Dec 2019

Anonymous

Beds Comfy
Room Clean
Bathrooms Not Acceptable, May Be Cleaned but Very Rough Black Mould

8/10

Excellent

19 Dec 2019

Gary

Friendly staff

Self

8/10

Excellent

10 Dec 2019

Roderick

Good

Good comfortable overnight stay with courtesan bus to airport.

Business

4/10

Poor

08 Dec 2019

Andrew

Don't stay there

The hotel outside is totally run down. Staff down give a dam and have there kids running around the place while they work. The whole place is run down

Partner

8/10

Excellent

04 Dec 2019

Verified traveler

Opportunity to eat all you want for breakfast. Suitable breakfast times

Business Self

6/10

Pleasant

28 Nov 2019

Ross

Unless you heading offshore avoid.

This is an offshore workers night before going to work type hotel, rooms are in blocks i. The gtounds and although they have done them up its still very dilapidated.

Business

8/10

Excellent

02 Nov 2019

Scott

Don't wish to complain.
Stay here alot for work reasons. Hotel usually excellent.
But got room 216 other day..
Think it's not been used in a long time.
I killed over 10 moth type insect things flying attracted to my bed side light.
Was horrible experience.

Would a said to staff in the morning but desk was un manned at 450am when I went to check out.

Business

6/10

Pleasant

28 Oct 2019

James

The Old Skean Dhu now?

Fair, from the point of view that the two day event I was attending was in the hotel. Other than that, this is a rundown old fashioned Motel from the70,s in bad need of a bulldozer.

Friends_and_family Family

10/10

Exceptional

25 Oct 2019

sharron

Great airport stop over

Very welcoming and huge room. No lift but do offer porterage. Great airport transport. Def recommend

Self

8/10

Excellent

16 Oct 2019

Verified traveler

This hotel is on the train station side of the airport, the front desk arranges a shuttle that was fast and on time.
It is more of a motel, the rooms are across a walkway and parking lot from the desk, entered from an unlocked door. As a solo traveler I didn't feel very secure about that and made sure to lock my room door and window.
the room was very clean as was the bathroom, there was a large flat screen tv that worked just fine.

4/10

Poor

08 Oct 2019

Verified traveler

Friendly greeting, hotel really tired, not sure what I was expecting but it was more like a motel than a hotel. Hotel bathroom not very appealing shower was not great and mould across tiles. Food was not great and overpriced for what it was. Won’t be returning.

Business Self

4/10

Poor

07 Oct 2019

Verified traveler

Bathroom was Poor
Pungent Odour
Bath Looked Split
Bed Was Very Comfortable
Shower Very Powerful

Business Self

6/10

Pleasant

03 Oct 2019

Verified traveler

Booked through Expedia but when checking in hallmark did not have me booked. They gave me a room but they said there was no record of booking.

Business Self

4/10

Poor

03 Oct 2019

Verified traveler

Ancient plumbing

The first room I was given had a stopper in the sink which would not come out, so the water wouldn't drain. I was then given a second room which had a toilet that required four or five pulls of the lever to flush. I reported the problem and was told a maintenance worker would come, but no-one ever did. Another annoyance was ordering room service, which required three phone calls because the hotel doesn't allow customers to run a bill which is paid upon leaving, as in most hotels. Everything had to paid up front. Also there was no computer station available for guests. The only positives were that the room was quiet and the food was good.

6/10

Pleasant

01 Oct 2019

Diane

Car park charge

Got charged £5 each car for overnight stay!!@ thought was first night free then there after £5 per night

Partner

10/10

Exceptional

01 Oct 2019

Martin

Happy Aberdeen Hotel

Very big hotel with a annexe style extra wing. The only problem was the helicopters taking off and landing however once you close the windows it was great. Free parking and digital TV..... I would stay again

6/10

Pleasant

24 Sep 2019

Verified traveler

There was a dancing event on which lasted all night the music was very loud

Business Self

10/10

Exceptional

17 Sep 2019

Clare

Return trip from the Shetlands! Overnight stay!

I was happy to learn of the shuttle bus service to the airport the following morning! This hotel supplied biscuits with the tea / coffee. Very warm comfortable quiet clean stay! Thank you!

6/10

Pleasant

09 Sep 2019

anne

It is a very old building that needs a lot of doing up.There is no lifts so if your not on the first floor you have to carry your bags and suitcase up a stairs.Staff friendly but I won’t be going back

Friends_and_family Friends

6/10

Pleasant

08 Sep 2019

Verified traveler

Andrew was outstanding in ensuring my stay was the best it could be. In addition, this place is putting out some of the best food I had anywhere in UK

Business

6/10

Pleasant

21 Aug 2019

Francis

Room for improvement

No bars of soap in room. Wash hand basin did not look as though cleaned properly. Seemed as though electric razor had been clean at basin but basin not then cleaned properly. Unable to position Shower head properly due to mounting socket being worn. Showered by holding shower head in hand

2/10

Poor

16 Aug 2019

Verified traveler

The whole is tired, rundown, the beds are absolutely awful, the carpets unbelievable dirty.

Friends_and_family Family

4/10

Poor

05 Aug 2019

Richard

Won't be back

Mould around the bath taps and it was like stepping into a place like where Chernobyl was, shower curtain very smelly and not clean, the rooms don't deserve 3 Stars, it would pushing a 1 Star in my opinion

Partner

6/10

Pleasant

30 Jul 2019

Verified traveler

The property is not bad for the price range , the rooms where nice and clean. the one complaint i would have was that i think the restaurant kitchen towels where laundered with the towels for the rooms which left them smelling if onion when i went to use it .

Business Self

4/10

Poor

23 Jul 2019

Verified traveler

I did not like having to flush the toilet to get rid of the previous residents deposit
I did not like having to pay £5 to park my car,and for that reason I will not be using this hotel again

Business_and_leisure Self

8/10

Excellent

18 Jul 2019

Iain

One night stay

Stayed for one night . Nice big comfortable room 'easy check in and out .friendly staff and a nice breakfast .bar a bit pricey.

Partner

8/10

Excellent

18 Jul 2019

Verified traveler

Handy for crew changing at the heliports.
Could be done with tuning in the televisions in all the rooms.

Business Self

8/10

Excellent

18 Jul 2019

Verified traveler

Everything was good staff very helpful , enjoyed our stay

Leisure Friends

6/10

Pleasant

11 Jul 2019

Verified traveler

Probably one of the worst hotels I've stayed in, first room, there was an issue with the radiotor that couldn't be fixed and just hummed all through the first night, second room the shower just didnt work properly, when you switched the tap to run the shower instead of the bath, water still came out of the bath and some came out of the shower head but was not usuable so had to use the bath.

6/10

Pleasant

14 Jun 2019

Verified traveler

Clean , and comfy good value for cost ,
Can be a bit noisy if people are walking by the room your in though.

Business Self

8/10

Excellent

10 Jun 2019

CaptainK

Bit dated, no air con room very hot, so window open noisy being so close to the airport but cheap.
Probably ok in the winter

Business Self

6/10

Pleasant

06 Jun 2019

Verified traveler

Building exteriors and car park in need of serious repair. One of the blocks has very poor wifi and no 4G reception. Staff are friendly and helpful.

8/10

Excellent

06 Jun 2019

Verified traveler

Very handy for the airport and heliports. The hotel runs a good shuttle bus to the above places.

Business Self

10/10

Exceptional

27 May 2019

Anthony

Ace

It is always a pleasure to stay there

6/10

Pleasant

24 May 2019

David

Airport hotel.

Good hotel near the airport with transfer included. Breakfast quality not so good.

Partner

6/10

Pleasant

11 May 2019

Verified traveler

Parking oversubscribed, no lift to second floor so stayed on ground level but couldn’t open window for fresh air and room too hot. Staff very friendly and helpful. Brought me a fan. Room clean but worn. Convenient location near airport. Ok for a night.

Business Self

10/10

Exceptional

09 May 2019

Verified traveler

Does not look very impressive from the outside but room is of very good standard - spacious and extremely comfortable.

Friends_and_family Family

8/10

Excellent

28 Apr 2019

Danny

Hallmark Aberdeen

Really enjoyed my 4 night stay here. Only mark down was that nobody informed me the free shuttle bus wasn't available on Saturday mornings. Other than that top marks. Clean, quiet and comfortable! Nice breakfast too and strong wifi connection.

10/10

Exceptional

04 Apr 2019

Thomas

Mr

A very nice stay.

6/10

Pleasant

02 Apr 2019

Verified traveler

Room was large but was quite noisey all night and heating making noises all night as well

Business Self

6/10

Pleasant

28 Mar 2019

Verified traveler

Stained carpets in the room, scratched table, marked walls

Business Self

8/10

Excellent

25 Mar 2019

Verified traveler

There wasn't a lift to first floor. Staff very helpful carrying my suitcase up the stairs for me.

Friends_and_family Family

4/10

Poor

25 Mar 2019

James

Poor

Almost one week after my stay and I am still waiting to get a correct invoice after emails and phone calls to hotel.

8/10

Excellent

14 Mar 2019

Verified traveler

Near airport and heliport.

Televisions in the rooms all need retuning after upgrades.

Business Self

8/10

Excellent

11 Mar 2019

Verified traveler

Old facility need better foucus on cleaning bathrooms

Business

8/10

Excellent

25 Feb 2019

Verified traveler

Convenient.

Check-in and check-out were both quick. Room comfortable. Bathroom did have an ugly leakage above the mirror light. There was an annoying continual humming noise which at first I thought was air conditioning but there was no control panel so I can only assume the source must have been next door or in the roof space.

10/10

Exceptional

23 Feb 2019

Paul

Better than expected

Excellent price, good value for money, clean and nicely refurbished room, friendly staff and would definitely stay there again.

Partner

10/10

Exceptional

13 Feb 2019

Verified traveler

Staff friendly and polite as always, rooms clean and fresh. No noise and excellent value for money.

Could of been done with more coffee/ milk in rooms but no hassle asking for more at reception.

Staying this week for another 6 days - work related

Business_and_leisure Self

8/10

Excellent

12 Feb 2019

stuart

Did the job

6/10

Pleasant

07 Feb 2019

Paul

ok and decent value for money

Looks horrible from the outside of the rooms like from the 1960's but rooms are okay, bed a bit soft for my liking.
One of the cheapest hotels in the area and good location for Dyce side of Airport.

10/10

Exceptional

07 Feb 2019

Ashley

nice relaxing stay at no name rest

nice relaxing stay in unawatuna
area around hotel very quiet
good location near beach and bars
room very big , massive four poster bed
would stay again

Partner

8/10

Excellent

07 Feb 2019

Verified traveler

Nice place , had trouble with hot water in shower but other then that a pleasant enough experience.

10/10

Exceptional

31 Jan 2019

Verified traveler

Hotel near the airport and train station and has it’s own bus running quite regularly to both.

8/10

Excellent

26 Jan 2019

Paul

Great hotel at a budget price.

Booking in and reception staff always great. Rooms are big. Big TV and comfortable big bed. Motel layout, but very little noise. 2 mins from Babcock heliport. I stay here every time. No issues 🙂

8/10

Excellent

22 Dec 2018

Verified traveler

Room done it’s job,it was clean and warm,it’s a two minute walk to the heliport to go to my work.

8/10

Excellent

19 Dec 2018

James

Good party nightfor xmas

friendly staff. got an upgraded room. We were attending our xmas nightout. We had a realy good night.

Friends

8/10

Excellent

28 Nov 2018

Verified traveler

Regular stay when travelling to work

Good size room, bed mattress was lumpy and had a big dip in, other than that comfortable stay clean and tidy

6/10

Pleasant

25 Nov 2018

Stephen

Missing the airport shuttle

8/10

Excellent

20 Nov 2018

Paula

Stayed for 1 night and left my car at hotel for7 room was very nice and comfortable very pleasant stay and staff at reception were happy to help with anything, would stay here again . Thanks

Partner

4/10

Poor

19 Nov 2018

David

New name, same service

in the outside chalet , very basic, The Hallmark has just changed its name its still the same as it was when it was menzies

8/10

Excellent

18 Nov 2018

Gary

Good for business stay

Good overnight stay for business trip. Hotel is in airport area so not much to do around hotel. Overall good for what was needed.

8/10

Excellent

04 Nov 2018

Alansom

Good hotel in handy location for airport with good amount of parking spaces

10/10

Exceptional

29 Oct 2018

Chris

I’ll stay again.

Clean room, professional service throughout. Tasty wholesome breakfast.

8/10

Excellent

27 Oct 2018

Hummera

Hotel was good and staff were very friendly and caring. Food and drinks were slightly expensive but ok.

8/10

Excellent

26 Oct 2018

Stephen

Have stayed at this hotel on off for 30 years it is a good standard polite staff

8/10

Excellent

26 Oct 2018

Eileen

Visit

Stayed while visiting relatives

Family

6/10

Pleasant

09 Oct 2018

Verified traveler

On arrival hotel had no appeal looked run down, hotel staff friendly and helpful,hotel room was ok but have stayed better,

8/10

Excellent

18 Sep 2018

Max

For a price they have,should be better.
Staff is very good,very pleasant...I book years there because is near helliport and they have breakfast at 05h am,what I like...
They must renovated rooms,bathrooms first...
Too old

6/10

Pleasant

06 Sep 2018

Valerie

Motel

The picture on your website is very diseptive as this is a rather dated Motel

Partner

6/10

Pleasant

04 Sep 2018

John

i Was put in an annexe and it was really noisy

8/10

Excellent

29 Aug 2018

Verified traveler

Good hotel, close to airport, good price, plenty of onsite parking, walking distance to Dyce

8/10

Excellent

13 Aug 2018

Colin

OK for Business in local area

Big room comfortable bed But generally very dates in need of a freshen up. Breakfast good but restaurant menu very limited basic chain pub food.

2/10

Poor

06 Aug 2018

Pat

The conditions, they were poor

On arrival to the what we booked as a hotel, we were informed that it was infact a motel and the member of staffs words were ‘it looks rough but the rooms are comfy’ how right she was! I was actually afraid to exit the reception to what I was going to discover. We entered the reception and bar building (as this is a different building from the accommodation) check in was fairly straight forward then we were invited to the bar for a drink. The pint of carslberg we received for a Meer £4.50 a pint was very below average for the price range. I then proceeded to order a snack off of the bar menu, I went for nachos as the same option but I could have scrubbed up something better myself-again very below average. At first we weren’t sure where the rooms but the employee informed us we had to go outside and cross over to get to our room. We went up a stair case which I can only describe as what looked like an old tenement building in the Glasgow slums of yesteryear. Dampness and paint flicking off the wall, wasn’t a pretty sight. The room in all honesty wasn’t that bad I’ve experienced worse on some budget holidays but knowing what the outside surroundings was like I couldn’t be as ease to get a decent nights sleep. I slept for around 2 hours due to the uneasiness and heat in the room. The next morning shower was very irregular with hot water but done the job I suppose. Would not recommend unless you are used to poor conditions. A generous 3/10

8/10

Excellent

25 Jul 2018

Verified traveler

Hallmark Aberdeen

Great hotel, close to Airport, reasonable price, walking distance to Dyce

2/10

Poor

05 Jul 2018

Verified traveler

Needs major refurb

Window would not open to let air in. No hot water

2/10

Poor

05 Jul 2018

Verified traveler

Horrendous! Could be the set of Fawlty Towers

Shocking set up from the Go! Reception took about 10mins for somebody to even acknowledge I was waiting to check in.
Got sent the wrong way for my room,
Room:
zero ventilation or A/C in the room.
Beds were noisy and hardest I’ve slept on.
Shower well the shower was basically non existent!!! Had to sit down in the bath tub to get any water flow thru as the pressure was so low it couldn’t reach the shower head in position.

Staff / Bar:
Good food but that was about it..
Couldn’t enjoy my meal as there was one or two patrons shouting and swearing continuously with some of the worst language I’ve ever heard, this is with female staff and patrons present.
Never heard the C*** word used more times in a sentence in my life, not one member of staff even blinked an eyelid.

Overall: Distaster of a stay and thankful it was only half a nights stay.

4/10

Poor

16 Jun 2018

Verified traveler

The room was spacious and comfortable, but very warm. The bathroom was dirty. The dining area at breakfast wasn’t impressive. Again dirty not many staff working

8/10

Excellent

11 Jun 2018

Laura

Lovely stay

Lovely room very clean huge comfy bed ! though only one towel in bathroom . Breakfast was excellent .

Partner

10/10

Exceptional

04 Jun 2018

Verified traveler

Very near airport and Aberdeen

The hotel was great staff were excellent and friendly. The only criticism I have the extortionateprices they charges for parking £40.per day which all adds to your expense. That's all thank you.

6/10

Pleasant

30 May 2018

Verified traveler

Hotel is near heliport

For a price hotel have for night,must upgrade wi-fi,tv chanells,bigger tv and ferniture.Bed is ok,stuff are verry good and kitchen-food very good,expecialy breakfast

6/10

Pleasant

20 May 2018

Gary

Good value for money

Staff very professional and courteous.
Room comfy enough but no control for heating for as long as I can remember.

6/10

Pleasant

10 May 2018

Eamonn

awful

Very sad that hotel did not acknowledge my complaint on the last trip regarding squeaking bed, I gave them another chance, room was very noisy and fire alarm sounded 3 times in a night, breakfast waitress very unfriendly, had better welcome and more help at local greasy spoon café, I will not be booking this hotel again.

6/10

Pleasant

04 May 2018

Verified traveler

Does the job when travelling for work.

I use this hotel when travelling for work. And in that respect it's perfectly acceptable , conveniently located and fairly cheap most of the time. I wouldn't choose to stay here for leisure though as it is a bit dated and worn and rooms are noisy.

10/10

Exceptional

18 Apr 2018

Jamie

Very clean n tidy !! Food really nice but a bit expensive . Apart from that would stay again and would recommend it to my work colleagues.

8/10

Excellent

11 Apr 2018

Steve

Great Staff

Use the hotel before going to work good friendly staff and rooms are clean

4/10

Poor

20 Mar 2018

Verified traveler

Hallmark hasn’t changed that much since it was the Sgian Dubh. Rooms are clean but tired looking and the beds are uncomfortable. Wouldn’t stay here again.