Name: Belvilla Aberdeen Bridge Of Don Exhibition Centre
Address: Block B,Facing Ellon Rd, Bridge of Don, Aberdeen, AB23 8AJ, GB

8/10

Excellent

15 Jul 2026

Nicolas

Room and bathroom spotless, great view towards the sea, but ugly industrial site too.

Self

2/10

Poor

17 Jun 2026

Ross

This is NOT a good stay! And the service even worse. Clearly at one point this was a vibrant bustling hub, when we stayey it was an absolute Ghost town.

I was emailed to check in online, a bumpy process to say the leaset. After wasting 20 minutes on it I was told just to check in at the hotel. I saw 2 staff members for the duration of the stay, one told me to pay fo parking, the other told me it was free. I didnt take the chance and paid the overpriced parking, despite the underground parking looking like a scene from COD.

The corridore on the way to the room had torn wall canvasses. The room itself had dirty carpets, cracked tiles in the bathroom, sticky handprints on the remote and the tv, brackets hanging where soap dispensers used to live once upon a time, one bed with a broken leg and another with missing slats and 2 sweets belonging to the previous occupent on the floor.

I didnt use the restaurant so cant comment.

I did offer the hotel the opportunity to address my issues, they responded with
This ticket has been closed.

Take from that what you will but after 3 weeks and 2 reminders I havent heard a peep.

Aberdeen has far better to offer than this place!

Family_with_children

2/10

Poor

12 Jun 2026

Steven

Pretty horrific. Given room in alternative building which is open to anyone to walk in to.
Went to room and someone was in the bed. Massive fright for both of us. Then back to reception where I was subjected to the third degree like it was my mistake before being issued a new room. I was going to say fresh room but there is absolutely nothing fresh about this place.

Brutal. Avoid.

Self

2/10

Poor

11 Jun 2026

Mark

Arrived at the hotel after a 10 hour drive to be told they had cancelled my room. They said it was because I didnt make payment however I was on pay at property on arrival. Hotel was full. Staff didnt help at all and did not care. Had to find alternative hotel /accommodation and was not much availability as something was going on in the area. It may have done me a favour as the hotel looked awful cracked windows, curtains hanging down. To top it off the hotel then 2 days later tried to take payment for a no show.

Business

2/10

Poor

11 Jun 2026

Colin

Lift not working
Request invoice not received

Self

2/10

Poor

11 Jun 2026

Joseph

After driving 7 hours, arrived at the hotel to be told \" your room is cancelled\". No explanation, no alternative offered. This is not acceptable and purely by luck I was able to arrange alternative accommodation several miles away. If I had arrived later or without my own transport I would have been absolutely stuck.
A phone call or message earlier that day would have helped. An explanation as to why the room was cancelled would have helped. An alternative hotel would have helped. The reception staff said they were too busy to make phone calls and made no attempt to resolve, despite 3 people on reception, nobody waiting and being more concerned with whatever they were watching on their phones. Never use this hotel.

Self

2/10

Poor

11 Jun 2026

Andrew

No clear instructions to find the reception, once inside 3 staff telling a young women they would show her some rooms and she could pick them telling me they had given my room away the staff were very rude the place a dump would not even look at this place again

Self

4/10

Poor

10 Jun 2026

Frederick

Room was not vacuumed and in a general state of neglect. The linen was clean at least. TV did not work. Parking and Breakfast additional costs needs to be displayed better on the landing page.

Self

2/10

Poor

10 Jun 2026

Neil

Arrived at the property at 2300 after a looong day at work only to be informed by reception staff that my booking had been cancelled as it was not prepaid. Due to an event in the city all non prepaid bookings were cancelled and there were no more rooms available.

There was no prior communication on this from the property or Hotels.com. I was left in a city with no available hotels rooms at 2300 and had to drive to Dundee over 60 miles away to get a room for the night.

I will not be using this property again and will not be using hotels.com for future bookings if this level of communication is considered acceptable.

Self

6/10

Pleasant

04 May 2026

Lisa

Ok

Self

2/10

Poor

11 Apr 2026

Annette

The room they gave us the bed was propped up with either brick or wood. The property was disgusting. The place smelled of curry and the food area was not very nice.

Family_with_children

10/10

Exceptional

05 Apr 2026

Dawn-Marie

Great room, nice n clean with coffee making facilities. Fab bathroom with lovely toiletries and thick white fluffy towels. Food is very reasonable for location and breakfast was great. Staff were very friendly and I would stay again.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Andrina

The kettle didn't work when we got to the room but we got a new one from reception and it worked great. All in all great night sleep had but I had booked a week in advance but on the day booking would have been £8 cheaper. I did question this at reception but she ignored my plee to get it for the cheaper price

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

norrie

Average at best. Not particularly hospitable. I was locked out of my room twice. I met a lovely elderly lady in her zimmer staed on my corridor,who was also having difficulty accessing her room. I offered to help. When that wasn't feasible I then went down to the reception. I rang the buzzer 3 times. Just no staff. Bags of rubbish left in the corridor. Fruit flies in my room suggest it may well be needing a look in to regards to hygiene. I did extend my stay, mainly due to mobility issues, but I doubt very much that I'll be back. A shame as it's a decent area. More effort is needed.

8/10

Excellent

25 Mar 2026

Marek

Room was warm but clean

Pet

8/10

Excellent

24 Mar 2026

norrie

No idea on the pet policy. I have extended my stay so, I guess that's a good indicator of how this stay has been. Zero room service though after 3 initial nights & staff seem in limited supply. I understand though, it's the way of the world these days espesh in regards to hospitality.

Self

8/10

Excellent

23 Mar 2026

Rhona

NA

Self

2/10

Poor

21 Mar 2026

Simon

Filthy

Partner

2/10

Poor

28 Feb 2026

Dawn

Unfortunately the room I was in the shower curtain was covered in mold and stank out the room when I heated the shower up. Unable to open the windows the room was full of the smell mold and gave me a sore head and made me feel sick.
Woken to the sound of someone spitting in the hall way.
It’s cheap for a reason.

Self

2/10

Poor

25 Feb 2026

Jamshed

False advertising said it had air conditioning but there was no air conditioning available. The corridors were smelling of cannabis the whole hotel was extremely dirty had to look at 3 different rooms before finding a decent cleaner room. When I ansked for a refund I was ansked to contact Expedia for it! Absolutely horrible experience.

Self

2/10

Poor

15 Feb 2026

Molly

Awful

2/10

Poor

15 Feb 2026

Molly

Dirty, we had to switch one of our rooms due to the smell of smoke, the Hallways stunk of cigarettes also, while we were complaining and changing rooms someone else came to reception to complain they had found pills on the floor...
The hotel advertised is not what you get, you walk round the side to an ex holiday inn, it's mouldy and feels unsafe

The sea view from the room was nice

4/10

Poor

09 Feb 2026

Paul

The hotel was very dirty and our room wasn’t cleaned in a while, there was no heating so it was very cold, another issue is that there is no details on that you have to pay for parking

Friends_and_family Family

2/10

Poor

07 Jan 2026

Iain

Rooms not as advertised, outside of building had loads of rubbish lying around. No bar serving any kinds of drinks although food was available. Many random people moving about who seemed unkempt. Random rubbish bags outside rooms. Reception areas cold and unwelcoming

Partner

8/10

Excellent

01 Jan 2026

Kim

The room was spotless and very well presented with all the facilities. I unsure how the keycode worked, however a member of room cleaning staff very approachable and helpful. My main grumble was trying to find entrance as main door redirected me around to back of building. This joureny around the side, also showed a dire need of litter/weeds tidy up.
Overall, very good value for money and woould book again for similar price.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Omena

I spent 3 nights at Belvilla hotel and for the price, the hotel was good enough. The room was clean and spacious, it jad the basic necessarily items I needed while I was there. I had their full English Breakfast and it was decent.
There were a few issues I had, firstly the TV did not work, although I did not bother to ask the staff to come check it. Secondly, the corridor had this weird smell.
Will I use Belvilla again? Yes. Overall it was good.

Self

8/10

Excellent

28 Dec 2025

Maria

We didn't have a break. In general everything was good.

Leisure Family

10/10

Exceptional

19 Dec 2025

Olumide

Everything was fantastic.

8/10

Excellent

18 Dec 2025

WILLIAM

Very comfortable stay

Leisure Family

2/10

Poor

11 Dec 2025

James

Don’t stay here, we had 2 rooms both with security codes on the doors! Only for 2 men to fully enter both our rooms in the middle of the night they knew the codes absolutely shocking

6/10

Pleasant

11 Dec 2025

Sanni-Kofi

Just very average..staff wasn't very enthusiastic.

6/10

Pleasant

09 Dec 2025

Kiyon

Very average, staff could be a lil more enthusiastic.

2/10

Poor

04 Dec 2025

William

The room was perfectly fine but it took almost half an hour to check in as there was nobody on reception. Once someone came they were helpful though.

Business Self

8/10

Excellent

28 Nov 2025

russell

Cheap and cheerful accomodation, you get what you pay for. I was plesently surprised. Bed and bathroom were clean. The rooms and lobby could do with new carpets but didnt put me off staying here. The guy on reception was very helpful. Would stay here again.

Leisure Family

2/10

Poor

25 Nov 2025

Cara

disgusting.everything is wrong with this hotel it should be condemned

2/10

Poor

24 Nov 2025

Jessica

Hotel was being used to house asylum seekers. I booked the hotel for my daughter so I should have known in advance. The smoke detector in the room was covered by a sock. So much for room inspection and personal safety.

Self

2/10

Poor

23 Nov 2025

Cara

Refused to stay checked in then saw corridors unclean & smelt of drugs the place was dirty & unfit for purpose. I was physically sick after being in the hotel for a total of a max 20 minutes from checking in & then seeing the room & going straight back to reception & checking out.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Natasha

Staff were great. Didn’t love the price of parking but at the price of hotel room can’t complain. Clean room and comfy bed. Location is great for getting along to the promenade. Quiet location and handy amenities around the local area.

Leisure Family

2/10

Poor

29 Oct 2025

Richard

Room was freezing, absolutely no heating at all

Partner

10/10

Exceptional

14 Oct 2025

Ebenezer

Loved my stay. Would recommend.

Leisure Self

10/10

Exceptional

11 Oct 2025

Imogen

Nice room no ac

Leisure Partner

6/10

Pleasant

07 Oct 2025

Mohammed

Another stay

Stayed here several times before. Room and bathroom are fine. No tea or coffee in the room, although there is a kettle and cups. Wifi is bad, keeps cutting out.

Self

4/10

Poor

05 Oct 2025

Trevor

Tired but comfortable

The hotel had just been taken over from Holiday Inn Express and is in desperate need of updating and upgrading. Room carpet has definitely seen better days with stains etc. Sink didn’t hold water as the plug didn’t work! Although there was a kettle there was no tea or coffee and in fact the kettle was turned off.
Bedside light didn’t work.
Breakfast was extra and very little plant-based or vegetarian option.

Despite all this, it was clean and bed was comfortable.
They’re obviously going to be modernising it, but it needs to be done asap.

Partner

6/10

Pleasant

05 Oct 2025

Michelle

Good budget dog friendly hotel

Partner

10/10

Exceptional

04 Oct 2025

robert

Excellent for price point .....

Cheap, clean no frills hotel Stayed one night on a stop over Cannot fault this place at £35 a night its way too cheap totally underselling itself . If you book this expecting the Hilton your going to be disappointed and write a bad review .. It was exactly what I needed a cheap no nonsense hotel in Aberdeen would stay again if I was here on a short trip ...

Self

2/10

Poor

03 Oct 2025

Euan

I stayed in the room for about 20 mins and returned to reception and told them about the broken window in my room and the unkept filthy condition of my room. They didn't seem to care about my complaint and uninterested in my complaints and couldn't care less when I said I was leaving. I will never use Hotels.com site again and will tell my friends the reason why.

Self

6/10

Pleasant

01 Oct 2025

Peter

While the restaurant staff, especially the chefs, were great, this former Holiday Inn Express looks like it is being run down. No air conditioning, a table for you to put laptop but no chair for it (and no response from desk when requested), tv kept changing channels (possibly from guest next door) - again reported this and no action taken. When I moved the sofa, the amount of dirt underneath it was frightening.

Business Self

10/10

Exceptional

29 Sep 2025

Paul

Very happy with the service the qualified the rooms and a very good breakfast

Business Self

4/10

Poor

28 Sep 2025

phillip

Did not like this place dirty old building stains ect no cups or facilities we asked for a family room but only got 1 bed charged £12 to park the car
Car park had rubbish everywhere
We ended up walking out after 3 hours

Leisure

2/10

Poor

20 Sep 2025

Jayden

Room had no tea bags but staff was nice lots off junkies in hotel at night

Leisure Partner