Name: Rox Hotel Aberdeen by Compass Hospitality
Address: 17-23 Market Street, 17, Aberdeen, AB11 5PY, GB

4/10

Poor

02 Aug 2026

Gordon

The whole stay in the hotel its self was all ok, apart from the heat in our room, it was unbearable. Asked to move rooms or get another fan and were told no. Nothing was done about this. Very unhappy about my stay and had to end up leaving at 5:30am due to the heat being so bad in our room we could not sleep.

2/10

Poor

19 Jul 2026

James

This was one of the worst hotel stays I have experienced. The room was in an appalling condition: heavily stained carpet, damp marks on the walls, hairs in the shower, mould beneath a cracked and leaking shower, a stained shower head, faecal staining in the toilet and dust on the light fittings. The air conditioning did not work, the curtains were hanging away from the wall, and there was no shampoo.

Noise from the two bars below continued until approximately 3:30am, making sleep almost impossible. The lift was also filthy, with chips, discarded food and dirt across the floor.

Most concerningly, I woke with an itchy rash across my arms and legs, which raised serious concerns about the cleanliness of the bedding. The cause would require proper investigation, but the room should not be occupied again until it has been thoroughly inspected.

The receptionist was unavailable for much of the evening and again when I checked out, so I had to write my comments inside the keycard holder and leave it on the desk.

Completely unacceptable standards of cleanliness, maintenance and customer service. I have requested a full refund and could not recommend staying here.

Self

8/10

Excellent

18 Jul 2026

Lee

Had a one night stay,room was at the back of the hotel so no street noise,would stay there again

Self

6/10

Pleasant

13 Jun 2026

Ronda

The room I was in was as hot as hell, there was a fan in it but the windows didn’t open and it was very hard to sleep. There was a hole in the wall in the bathroom and the wallpaper was torn in places. The hotel itself was in a great location and the staff did try to help, I don’t know what amenities there were, they didn’t even have an ice machine.

Self

2/10

Poor

13 Jun 2026

Mark

This has to be one of the worst hotels I have ever stayed in. The entrance was dirty, mess everywhere. Reception was drab, bulbs out on lights, odd decoration looked liked Christmas deca not cleared. No breakfast as closed and no gym as now closed. When given my room card there was some food debris on it. Got to room, dirt everywhere even on the coffee tray with sugar in the box. Nothing to drink from on the coffee tray mug was missing. No towels in the room. No soap the bottle was empty in the sink area. Toilet looked liked it had never been cleaned stained at bottom. Hole in roof. Windows filthy on outside and in could not see out from. Room had general smell that was not pleasant. If this hotel is open in six months I would be surprised. Compass should not have this name against them.

Business

2/10

Poor

01 Jun 2026

Alasdair

I never got past check in. I arrived and they told me there was no bar, no lounge, no restaurant as it was all shut due to refurbishments. The lady at check in then told me the air con was not working either.
I had my room cancelled and moved to the Sandman.

Self

2/10

Poor

29 May 2026

Jamie

Upon arrival at the hotel, I was struck by its eerily quiet atmosphere, with no bar or restaurant available, reminiscent of a place where time has stood still. The hotel felt nearly deserted, evoking the ambiance of “The Shining” film. Although the experience was quite unusual, I would not choose to stay here again. I had reserved two rooms for myself and a colleague, yet it seemed as though we were the only guests present. Initially, our rooms were on the same floor, but due to an issue with my colleague’s toilet door being locked, he was relocated to another floor. It appeared that many rooms had not been cleaned, as only those that were ready were used. I would not be surprised if this hotel is sold or permanently closed in the near future! Really terrible hotel minus stars!!

Business

2/10

Poor

24 May 2026

Chastity

Lady at front was great but had to leave hotels due to issues.

Partner

8/10

Excellent

10 May 2026

Rebekka

Really good location, 3 minutes walk from NCP Shiprow. Quick easy check in. My room was larger than I expected and quite comfortable. Only thing I’d comment on was that the mugs had some coffee stains on them, but it’s such a small thing.

Self

10/10

Exceptional

18 Apr 2026

Erica

Room was quiet and clean
Had everything that was needed
Staff helpful and checked that their directions were okay which they were.
Hotel undergoing a revamp but didn’t deter from my stay

Self

4/10

Poor

16 Apr 2026

John

No toilet roll TV not working not very clean no milk for coffee

Self

2/10

Poor

09 Mar 2026

Dionne

Customer service was good. Bed linen dirty, had prank calls on the phone and bathroom extractor fan didn't work.

Business

10/10

Exceptional

08 Mar 2026

Shelley

I had an amazing stay so quiet, cozy and very comfortable.
Cleanliness would have been excellent if not for the massive cobweb over the top of curtains I immediately seen in the shadows.
No safety/handrails for bath which would have benefitted me positively but none the less thoroughly enjoyed my time in my room worth every penny
Receptionist was lovely very pleasant man.

Self

4/10

Poor

17 Feb 2026

Jessica

All bedding etc seemed clean, but there were plastered holes in the walls, a liquid of some sorts had been thrown up the wall, and the A/C didn't switch on.
We were staying 3 nights in total. After night one, our room hadn't been turned over while we were out, so we specifically asked for it after night two (mostly for clean cups and extra tea!). Unfortunately this wasn't completed by the time we got back at about 7:30pm. The receptionist was very helpful and came up to change the bedding (but somehow they had run out of teabags...)

Partner

8/10

Excellent

08 Feb 2026

Scott

I had the junior suite which was really spacious and comfortable.
The location is good for central Aberdeen but there are some pubs nearby which meant a bit of noise from outside.

Self

6/10

Pleasant

07 Feb 2026

Ross

/

Self

8/10

Excellent

04 Feb 2026

Andrew

Nice warm comfortable room, clean en-suite area. Great price!

Self

2/10

Poor

03 Feb 2026

Declan

Found a pill on the floor of the room. Night Manager tried to insist it was a sweetener for tea

Business

2/10

Poor

26 Jan 2026

robert

We ended up leaving as not as described
The standard of room unbelievable poor
Dirty hole on walls stains on wall carpets bedding
Curtains hanging of and netting stained yellow at bottom broken heating

Leisure Family

2/10

Poor

19 Jan 2026

Chrstona

There was no bar

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Wayne

Fine hotel

Leisure Friends

8/10

Excellent

15 Dec 2025

Donna

Room was really nice, clean, great shower and modern bathroom. Key wouldnt work to let start with

6/10

Pleasant

15 Dec 2025

Steven

Rolm was good. Staff friendly. A few things not working in the rooms but nothing that affected our stay.

Leisure

6/10

Pleasant

14 Dec 2025

Amanda

The room was very tired and in need of upgrading. Carpet in the room was filthy and the stairs were dirty and the carpet was lifting making it a trip hazard. Staff were pleasant and helpful. Certainly not at the standard that this hotel used to be.

Partner

8/10

Excellent

14 Dec 2025

Carole

It was good value for money

Leisure Partner

10/10

Exceptional

12 Dec 2025

Grant

Staff were nice, the room itself good selection of drinks.
Only issue was wall in bathroom cracked and looks bad. Toilet seat leaning off too

2/10

Poor

07 Dec 2025

Graham

The bar is closed and the restaurant is closed and I was told there is illegal immigrants staying there so they should not be renting out rooms to the public, that’s why the bar and restaurant is closed it’s a joke.

2/10

Poor

06 Dec 2025

David

Room smelt of cigarette smoke, no heating, maintenance hatch on roof open, shower half missing, kettle broken, TV remote missing

Self

4/10

Poor

27 Nov 2025

Tracey

Instant smell of damp when entered room.
Freezing cold, tv stipped working while there.
Hairdryer not available in room as stated on site

Partner

4/10

Poor

24 Nov 2025

Roger

Television worked for the first night then nothing for next two days . Front desk staff said it must’ve got knocked out by the rain however it was a sunny day! Phone to the front desk didn’t work. Shower gel bottle empty , no toilet paper ,no hairdryer, no ice no water no water glasses. Carpets were old and filthy.

8/10

Excellent

14 Nov 2025

Victoria

Lovely, very helpful staff. Bathroom wasn't quite as clean as it might have been (a mould & mildew remover would fix that) but the room was spacious and super quiet. Excellent value for money.

Business

4/10

Poor

04 Nov 2025

Lauren

Reception staff were not welcoming just handed us our room key without even telling us the room number or where to go!
Curtains in the public areas hanging off and cushions from the sofas were all over the floor!
The hotel smelt very damp and mouldy as did the room.
The room was freezing cold with the windows wing left wide open when we arrived - probably to disguise the mouldy smell!
There was no cups for the tea and coffee, no shower gel in the bottle and the shower was just a trickle!
The bed smelt horrible and not clean! The tv remote didn’t work!

Partner

4/10

Poor

02 Nov 2025

Craig

Run down hotel these days not worth the money

10/10

Exceptional

16 Oct 2025

michelle

Excellent custoner service
Room was spacious
No dining facilities
Car park 7 minute walk

Business

8/10

Excellent

09 Oct 2025

Craig

It was a nice stay, however slight mix up at the desk, but quickly resolved. Room was nice and tidy, only one complain was there was a cigarette dout next to the kettle, however it was all clean, that was the only disappointment about the experience, so all in all a very nice stay.

Partner

6/10

Pleasant

01 Oct 2025

James

Served a purpose. Clean with a big room

8/10

Excellent

25 Sep 2025

Gareth

Good value for money, great location.

Great location within in a few minutes walk of the train station and right next to Union Street. With that comes noise however. It recommend asking for a room facing away from the street. Had an awful nights sleep due to drunks fighting and traffic. Not the fault of the hotel however.

Room was clean but tired. Wall paper is torn and the carpet is stained, but I didn’t affect my stay. The bed was comfortable and clean and the bathroom was excellent.
Lovely modern and hot shower with towels and toiletries provided.

The only feedback that I can give that the hotel can change is the lighting situation. Having to have the huge ceiling light on at night is too much. Perhaps look at some ambient lighting / lamps. Also, not a single plug socket anywhere near the bed. I can’t understand why? The ones behind the beside tables are special round sockets and not useable. It would be so easy to change these! I use my phone as my alarm so need to charge it overnight.

I thought it a bit mean that I wasn’t allowed my room when I arrived at 2:30pm too, given that the key cards for arriving guests were already done behind the desk. I’d been travelling all day and it would have been a nice gesture. I had to wait outside for 30 mins.

All in all a pleasant stay and I’d be happy to stay here again without a problem and very reasonable on price too.

Self

10/10

Exceptional

18 Sep 2025

Solomon

Awesome service

Business Self

8/10

Excellent

18 Sep 2025

Lee

Fast smooth check in,nice clean room,value for money and handy area for an overnight stay

Business

6/10

Pleasant

18 Sep 2025

Julian

Staff were efficient and helpful. Good central location and competitive price. However, for a 4* hotel, it is very run down. Curtains in the room faling down, old decor, tired looking. All a bit stale. Breakfast was decent, but no hot plates to keep cooked breakfast warm, so expect it to be luke warm or cold.

Business Self

2/10

Poor

02 Sep 2025

chris

Severe decline in the Hotel...

I am writing to formally raise a complaint regarding the significant decline in the ROX hotel, I have stayed at the hotel in the past (pre covid) on numerous occasions and it was always my go to hotel. But unfortunately my stay on Friday, 29th August. I was extremely disappointed with the condition of the hotel, on arrival we were told the the bar was closed and room keys were un available, the overall cleanliness was unacceptable. The room also had a strong damp smell, and the landing had a strong smell of cannabis.

In addition, the shower in our room was broken, and the door locks were not functioning, meaning we did not have keys and had to rely on hotel reception staff to escort us every time we needed access. These issues caused significant inconvenience and raised serious safety and privacy concerns.

I would like to note that the manager was lovely and welcoming, and we appreciated their efforts during our stay.

Since our stay, I have experienced itching and discomfort, which I believe may be related to the room conditions. This experience was far below the standard I expected, especially given the hotel’s previous reputation and 4 star rating

I did not raise the issues during my stay as I was unwell, but I feel it is important to formally bring them to your attention. I request a response regarding how the hotel intends to address these problems and any compensation or remedial action you consider appropriate.

I look forward to your prompt response.

Kind regards

Partner

6/10

Pleasant

03 Aug 2024

Kevin

Nice staff but misses the standard for 4* hotel

Entrance and reception were very pleasant although an issue with room key meant a trip back to reception. I had paid or breakfast and disappointed with the offer. Not worth the additional charge which was a rather poor continental selection. I’d wouldn’t have again but thought the room was good value.

Self

6/10

Pleasant

28 Jul 2024

Verified traveler

Clean,great location but could do with maintenance

Clean and lovely staff but a little run down in places. Windows dirty but it didn’t matter because the view wasn’t great. The 1st room we were offered we were told not to shut the toilet door or we would be locked in so we opted for another room. The staff were very friendly and so helpful so can’t fault that at all. Location is perfect for a city break.

Partner

6/10

Pleasant

29 Jun 2024

Duncan

Hot and tired room

Room is hotter than death. Aircon unit doesn't blow cold air and there is no opening window. Clearly an ongoing issue as there is a fan in the room. The room was clearly built and setup to a high standard but not maintained as the bathroom walls are chipped and gouged.

Partner

10/10

Exceptional

26 Jun 2024

Kenny

Not bad but could be better!

Good for the price, beautiful building but feels run down. Bed was too soft for me and the windows do not open so very stuffy even with the AC on.

Partner

2/10

Poor

23 Jun 2024

Kelsie

This property is not great, everything was broken, it was not clean, but the staff and service were wonderful.

Partner

6/10

Pleasant

23 Jun 2024

Keith

Okay but don't believe the photos!

The entrance was uninspiring but once inside the two security doors the interior was fine. The bedroom was spacious, reasonably equipped with a large bathroom and good shower. Unfortunately two of the light shades were badly damaged and there was a hole in the bathroom wall where the toilet roll holder used to be. Only continental breakfast (okay) no real bar or restaurant available. The outside areas would have been nice if they had been weed free and clean. The photos on line bear no resemblance to reality - this is currently a tired three star hotel in a great location.

Partner

6/10

Pleasant

07 Jun 2024

Susan

Fine for one night stay

Business_and_leisure Self

2/10

Poor

11 May 2024

Beverly

The carpet in the room was stained and dirty. The television didn't work. The fixtures in the bathroom were loose, some broken. There was no way to get into the hotel except walking up 10 stairs with a very heavy suitcase. Actually, that's not true. To leave the hotel, I asked if there was a way out without the stairs. The kind receptionist took me out a staff-only door which was a filthy, smelly alley. Finally, I left a piece of sentimental jewelry in the room, notified Reception and asked for its return. The receptionist said Housekeeping had left (it was 2 pm) but she said she herself would follow up and call me back. I then emailed the hotel confirming my call and advising of the lost jewelry. Two days later, I've still not heard anything. Pretty sure my jewelry was taken. Do not stay here.

Leisure Self

10/10

Exceptional

29 Apr 2024

Trevor

Staff was great, went above and beyond on an issue I brought up in passing. Very spacious room and comfy bed.

Self

10/10

Exceptional

11 Apr 2024

Eric

Great stay at the Rox Hotel, room was immaculate, WiFi brilliant and staff all very friendly, looking forward to staying there again.

Business_and_leisure Self

10/10

Exceptional

05 Apr 2024

Doreen

Lovely Staff but the hotel is situated in a run down area. I need to get a hotel near the railway station and this fits the bill.

The staff’s friendliness and helpfulness will ensure I return.

Self

10/10

Exceptional

22 Mar 2024

Cree

Accessibility to city centre

Business

8/10

Excellent

12 Mar 2024

Peter

The nicest staff you’ll meet.

The staff are superb! Nothing is too much trouble and they genuinely care that your stay meets your satisfaction. Be aware however that there are no restaurant or bar facilities and that a cooked breakfast is not available - continental only.

Business

6/10

Pleasant

08 Mar 2024

Verified traveler

Staff were welcoming. Decor in poor condition Bedding did not very clean. Continental breakfast reasonable selection

Partner

10/10

Exceptional

27 Feb 2024

Johnson

I had a wonderful stay in the hotel and had s good view of the port from my window.

Leisure Family

10/10

Exceptional

16 Feb 2024

Abdullah

Very good

8/10

Excellent

12 Feb 2024

James

Real potential, staff very nice.

Late booking this. Great price and hotel seems nice enough.
Lacking any atmosphere, I know this hotel has new owners however it could be made great.
Room cold on arrival though with no heating on.

Hotel has real potential but seemed very quiet despite the spectra festival.

Partner

2/10

Poor

11 Feb 2024

David

Wouldn’t go back

Booked a suite but it was more of a family room split in half. No fridge. Pillows rubbish. Awake most of the night with what I’m assuming was plumbing problems. The noice from the pipes was horrendous.

Partner

6/10

Pleasant

08 Feb 2024

Peter

Superb staff.

The staff are outstanding - especially Andreia! Please be aware that the booking apps all advertise a bar and restaurant - they are closed - you will have to seek an evening meal/drinks elsewhere. Breakfast is continental only and is basic but good - no hot food.

Business

8/10

Excellent

07 Feb 2024

Gary

Impressed with check in. Very kind and helpful.

Leisure Self

10/10

Exceptional

01 Feb 2024

Kaye

Reception staff were extremely helpful. We had a very pleasant stay.

Leisure

10/10

Exceptional

31 Jan 2024

EVANS

Very friendly and helpful receptionist. Borrowed their iron and ironing board and it worked great!

Business

4/10

Poor

27 Jan 2024

Gillian

Booked last minute superior double for one night stay. Given Room 102, bathroom handle off, lock and toilet seat hanging off. Curtain hanging off rail. Pillowcase was labelled as a laundry bag and didnt cover the pillow.
On plus side guy at reception very nice andchelpful when asked for change of room. Given 502 suite with harbour view, different altogether and enjoyed our stay. Warm clean very comfortable bed. Lovely moder clean bathroom. Cant comment on breakfast as didnt book for.

Partner

4/10

Poor

23 Jan 2024

Donna

Not 4 star

The room was covered in mould, no pillowcases on yellow, stained pillows, two single beds pushed up against the wall with no headboard, bathroom walls had dirt running down them, shower screen dirty. Nothing like the picture that was shown for the type of room I booked.
After complaining I was moved to a suite which was much better but not what I’d expect from a 4 star hotel. Still no pillowcases on dirty pillows, bathroom mirror dirty, no remote for tv.
Reception staff was friendly and helpful.

Self

6/10

Pleasant

18 Jan 2024

Ben

This used to be a fantastic and very superior hotel, however my impression from this visit was that the maintenance and upkeep of the hotel has been ignored and it is now a shadow of its former self.

From my experience I say this because:
Given pillow cases at checkin as insufficient staff to finish this during they day
Light bulb not working in room
One window blind in room not working
Cracked plug socket
Carpet and desk looking worn and well used
Shower head had a number of blocked nozzles and loose loo roll holder

The staff were very good though and took a genuine interest when I checked out and reported the light and blind,

Business

8/10

Excellent

17 Jan 2024

Andrew

Good value

Decent hotel for the price paid. It is starting to look a bit dated now but good value for the price paid.

Self

6/10

Pleasant

06 Jan 2024

Allan

Rox Hotel

We had a double superior room booked, was a bit surprised to see two single beds made up together to illustrate this.

We got moved to a better room, albeit a double bed room, but we won’t be staying there anymore

Partner

6/10

Pleasant

27 Nov 2023

Tze Kin Alan

Convenient location but subpar conditions

I have mixed feelings about this hotel. It is conveniently located in the town centre. The staff at the reception are all very friendly and always make an effort to assist. However, the overall condition of the hotel falls well below the standard expected of a 4-star hotel.

During my 6-night stay at the Rox, I encountered several issues. On the day of my arrival, I discovered that the safe deposit box in my room was not functioning. Despite the reception's attempt to fix it, it was unsuccessful. Eventually, they provided me with another functioning safe deposit box.

The following day, the hotel's internet stopped working, and it remained that way for a full 24 hours. Although the issue was eventually identified, I continued to experience internet connectivity problems in my room. They eventually provided me with the password for the staff network, which allowed me to connect.

From the moment I arrived, two lights in my room had never worked. Despite multiple requests for bulb replacements, they were not able to provide the suitable light bulbs. Worse still, the heater in my room stopped working on the second last day of my stay. I reported the issue in the morning, and they suggested changing my room. However, when I entered the new room, another customer was staying inside! It turned out that there were some mistakes in the system that caused the mix-up.

These consecutive incidents reminded me of the comedic situations depicted in the TV show \"Fawlty Towers.\"

Business

4/10

Poor

05 Nov 2023

Kerry

First and last time i will stay at this hotel the room was dirty clearly the house keepers dont do there job there was no lights working in the room blinds coming off the window when we asked for our room to be changed we got told there were no other rooms available yet you could go online and book a room ( mmm someone was telling lies ) they had to take light bulbs from other areas of the hotel to put into our room as there were no other available light bulbs the receptionist was the one who then had to come up and try rectify the job of a house keeper the hotel is just a shambles totally not worth the money that was charged for the room

Leisure Family

10/10

Exceptional

01 Nov 2023

Mark

Cracking Rooms

Parked up in Union Square. Short walk to hotel. The room was amazing, comfy and clean. great decor, I didnt have breakfast. since i was out to paint the town

Self

6/10

Pleasant

23 Oct 2023

Jacqueline

Disappointed

We booked 2 rooms, on arrival discovered there was one room on first floor & another on 4th floor. We did raise our disappointment at this with reception, but the response we got was \" they are both the same kind of rooms\" & couldnt move us closer. Trying to find our room wasn't the easiest, not well signposted & corridors everywhere. Not much help/direction from reception, other than \"the lift is round there\". Eventually we found our room (406), the electric blinds on inlaying roof did not work!! Not much power in the shower either.
Continental breakfast,had usual choices,coffee machine was broken, so had a thermos pot with luke warm water or coffee in. Not another soul in the place. Very disappointed, wouldnt stay again

Partner

2/10

Poor

23 Oct 2023

Elizabeth

Bad Experience

Room was dreadful, bashed woodwork, lighting and furniture. Carpet and walls filthy, could not have stayed and asked to be moved. New room was marginally better but no hot water in the morning to shower! Would definitely never stay in this hotel again and would not recommend it to anyone. Really very disappointed.

Self

4/10

Poor

22 Oct 2023

Verified traveler

Poor standard

Hotel was disappointing. Room and facilities dated, dusty and in need of an overhaul. Floors in communal areas unclean as was the lift. Breakfast awful. We didn’t eat, got the feeling the food wasn’t very fresh. Would not return again.

Partner

8/10

Excellent

16 Oct 2023

Simon

Great location

Nice hotel in good central location. Room was generally clean but don’t look to closely and bedding had a big hole in it . T.V did not work and was told someone was coming out to fix it ( no station reception) but that did not happen ) I would stay there again but not at a premium .

Self

10/10

Exceptional

24 Sep 2023

Jim

There was no hot water over the 2 day stay, when we complained we were told that they had been working on it for 2 weeks. They should not have taken bookings with no hot water.

Leisure Family

2/10

Poor

24 Sep 2023

Gavin

Very disappointing

I stayed 2 nights after a 16 hour journey to get there. I was offered the opportunity to checkout and credited £25 for the inconvenience of having no hot water for both nights, due to their boiler blowing. The room was grubby with marks all over the walls and carpets, mould and grime around the shower and a strange stain on the throw for the bed. Staff were lovely but working with some exceptional circumstances this week.

Business

2/10

Poor

19 Sep 2023

James

No Hot Water

Please ignore the online pictures of this Hotel it is nothing like how it portrays itself. The room was shabby and there was no hot water for a shower. I asked at at the repception and was informed that the boiler had been turned on and it would take 15-20mins for the boiler to heat, I hadnt time to wait as I was working and had to leave.
Sorry but this Hotel is by far the worst experience I have had in a long time.

Business

6/10

Pleasant

15 Sep 2023

Declan

I booked a Junior Suite which was advertised as being a large room with a sofa seating area. Having stopped at this hotel 6 years ago that is what I expected. When i arrived in the room it was no bigger than a lot of average business hotel rooms and there wasn't even a chair in the room. I had to ask reception who brought up a small desk chair which wasn't the most comfortable to sit on after a day out. The toilet seat was broken and the sink plug system was broken as the plug itself was missing.

Very disappointing to say that it advertised itself on Expedia as a Junior Suite. I have had more facilities in business hotels in the past. Unfortunately I will not be returning to the Rox Hotel in the future.

Leisure Self

2/10

Poor

10 Sep 2023

Carlo

This has to be one of the worst hotels we ever stayed. There was no water in the room, unclean bathroom, a lots of small cordidors with no lift , dirty windows and taps that are not closing properly. Well Below average !

Leisure

4/10

Poor

07 Sep 2023

Shaun

Needs a refresh and more attentive staff

Arrived for a two night stay and for the first night and morning, I only had cold water.

The room is very tired with damaged furnishing and housekeeping weren't on top of replenishing bathroom items.

It seems like the rooms have had a hard life and are in desperate need of an upgrade.

Business

8/10

Excellent

31 Aug 2023

Graeme

Staff and hotel where great. Only thing, no milk for coffee in the room

Business

8/10

Excellent

28 Aug 2023

gloria

no toilet paper no kettle have to ask for one

Leisure Self

10/10

Exceptional

11 Aug 2023

Gertrude

Overnight

Overnight stay friendly staff lovely breakfast comfy bed what else do you need, would stay again

Partner

6/10

Pleasant

07 Aug 2023

Joseph

Conveniently located in the city and close to the train station. The staff were very kind and the hotel was clean

Partner

8/10

Excellent

06 Aug 2023

Dean

Good is the best word for it. It’s not epic, but it’s not poor. It was clean, tidy, modern enough and the staff were efficient. The price could have been a bit cheaper for what it is, but the location is so central it helps justify the cost.

8/10

Excellent

02 Aug 2023

Roy

Surprised in a good way

Lack of convenient parking was an issue and no driveway or pull-in area to unload/load luggage. The location was a surprising plus. Having no prior knowledge of the area, we were genuinely surprised and appreciative of the historical significance of Aberdeen. Be sure to visit the Maritime Museum just a 5 minute walk from the hotel. We will be back.

Partner

8/10

Excellent

02 Aug 2023

David

So a return to the Rox after a few years away. The hotel is still a pleasant place to stay, the room a good size and clean.
However for a working visit a 7:30 breakfast service needs to be fully set up at 7:30, for folk to get to work for 8:00 or 8:30, and it was a bit behind the curve today. This is a timing challenge, the eggs benedict were lovely.

Business Self

6/10

Pleasant

14 Jul 2023

Verified traveler

Not worthy of 4 stars at all.

Never 4 stars worthy. Maybe 2.5 at best. Lovely helpful and friendly staff. Breakfast basic and bathroom dirty. Mould on shower curtain which was stuck together - mould on wall above taps. Dirty floor, empty tissue box. Hotel quite dated

2/10

Poor

13 Jul 2023

Gillo

Not good

4/10

Poor

09 Jul 2023

lynsey

The toilet seat was loose!i had to buy antibac wipes to clean surfaces as some were coated in dust!Didnt want to complain as it made me anxious so never said anything!breakfast starts at 8am we went at 8.15 and no staff there and the breakfast wasnt set up!Didnt get breakfast as had places to be!the location is good and the bed was comfortable and we appreciated the air con and overall had a good nights sleep!i dont understand how the room was so dusty as if it hadnt been dusted in months ,the phoned was coated.I have pictures if required

Leisure Partner

4/10

Poor

30 Jun 2023

Joanna

Breakfast not until 7.30 rather than 7am as on Expedia and minimal available. Bar not open. No hairdryer and staff unable to bring one. Used vapes in drawer. Staff pleasant enough and good location.

Leisure Family

8/10

Excellent

26 Jun 2023

Alasdair

Great location, cleaning could be improved.

Hotel in great location, staff very friendly and helpful. Stayed in a standard double room which was huge!

Room however was showing signs of quite a bit of wear and tear. Cleaning could be improved a bit, cobweb hanging from ceiling light, bits on the carpet that hadn’t been hoovered, false eyelashes left in bathroom bin from previous customer.

Had a cooked veggie breakfast which was cooked to order and ok, but took a very long time to arrive.

Self

10/10

Exceptional

22 Jun 2023

BRADFORD

If I return I will stay there again

Business_and_leisure Self

6/10

Pleasant

18 Jun 2023

Alicja

Staff at reception were very helpful and friendly.
Breakfast are was dirt, and food was not great. Way better to go for breakfast to some of the local caffes.
Bathroom could be cleaner

Self

8/10

Excellent

19 Mar 2023

Jacqueline

The hotel is situated well for shopping, there is pubs either side of the entrance but no noise or disturbance that we encountered. Its handy for an easy walk to train or bus stations.
The staff were really nice and helpful, apologetic when our room was not ready on our arrival. The room itself was clean and spacious, there was a safe but this was locked. Plenty storage space. The bed was comfortable but OMG the pillows were so useless, far too soft looked like the stuffing had been taken out. The only other gripe was the lack of any view and that the room was dark, we were only staying overnight but had i stayed longer i would have asked for another room.

Leisure Partner

6/10

Pleasant

21 Feb 2023

Verified traveler

Below 3 stars

Booked as it said 4 stairs and nice pictures of rooms on the site. This was maybe years ago! The rooms needs refurbishment.

Room
-dark and it was this odd one with roof windows so no view at all -covered with bird increments /I know it is city of seagulls/ but it affects overall experience/
-carpet have not seen vacuum cleaner for while.
- 2 big stains on the walls

Bed
- everybody knows that the pilows for decor are never cleaned so that I always put on side and the 1 pillow for person to sleep - despite folding it did not provide enough comfort to rest head. Just flat pillow.
No headboard for the bed.
So literally nothing else than wall provide you support to watch the TV.

Bathroom was partially the only thing what I liked except the shower drain which was opened.No holder for shampoo. It was just metal ring which did not fit with size of provided shampoo bottles. I pressumed they changed brand of supplier of these products and therefore it does not fit anymore.
The small bottles - one was half used and we had twice body lotion. That means somebody let it there. It should be always uniformed if you label hotel as 4 stars.

Lastly towels different way rolled up.
2 spare ones in cupboard - first had stain not sure what it was and second holes.

Service from the team was good
You can borrow iron and the board - worth to occasionally wash that board cover. It was stained. I would not iron a white shirt on it.
Staff booked us taxi.

Partner

6/10

Pleasant

12 Feb 2023

Imogen

Convenient location for city centre, but if you're a light sleeper, make sure your room doesn't look onto Market Street. Bars next door meant a lot of noise until the small hours and then busy with traffic from 5am.

Leisure Family

10/10

Exceptional

07 Feb 2023

Ian

Nice clean room

Business_and_leisure Self

4/10

Poor

05 Feb 2023

claire

Staff were very helpful and friendly. Room wasnt the nicest. Pillow was all stained but did get clean ones when we asked for more. Glasses in room were filthy. Shower head was broken so couldnt get a proper wash.

Partner