Name: Highland Aberdeen City Centre
Address: 89 Crown St, Aberdeen, GB

4/10

Poor

22 Jul 2026

Iain

Where to start with this one!

The pictures on Expedia don't match the room, the hotel when you check in is split into two hotels so I'd assume the pictures on the website are from the other hotel.

The room we got was very old, the floor was very uneven - drawers even opened by themselves was that bad. Shower was just a trickle when fully turned on. Was rubbish left in the room from someone else. Walls and windows were dirty. Locking system for the door was very odd and not very secure... Actual sheets and towels were fresh and clean though.

Even as low a price as this was, I've stayed at another hotel in the centre for less and was significantly better.

Could not recommend this place at all.

Family_with_children

2/10

Poor

15 Jul 2026

Lorna

We checked out rather than in

Partner

2/10

Poor

12 Jul 2026

Alison

Our friends booked in the night before. They walked out again after going to their room with mould on the walls water stains on walls crack on window shower head had mould hairs on bed

4/10

Poor

08 Jul 2026

Bruce

The hotel needs updating but was OK. The bed was two single mattress pushed together and they did not fit together very well. It was not easy to find as the name is not displayed on the street in front of the property. The person at the reception was the sole exception, he was very helpful and professional.

Partner

2/10

Poor

06 Jul 2026

Dan

Liked nothing. Staff were terrible. Supposedly booked in to a deluxe room. You could not swing a cat in the room. A refund would be nice from Expedia!!!!

Friends

2/10

Poor

05 Jul 2026

Dan

Liked nothing. Staff were terrible. Supposedly booked in to a deluxe room. You could not swing a cat in the room. A refund would be nice from Expedia!!!!

Friends

4/10

Poor

01 Jul 2026

Brian

Booked the highland hotel but it was the Brentwood I had the room in,I don’t think there is a highland hotel now. Room was okay to just sleep in, more like a hostel

Self

4/10

Poor

01 Jul 2026

Simon

The room had a terrible smell. And very little water pressure in the shower

Self

8/10

Excellent

01 Jul 2026

James

Great room, friendly staff, and great location. Pre-checking in issues with Smart/savy check in were no problem because staff was present to give me codes.
Only issue was noise coming from room below me.

Self

10/10

Exceptional

29 Jun 2026

Kenneth

The staff are lovely

Self

4/10

Poor

29 Jun 2026

Yung-Ching Thomas

Very confusing hotel layout, no Ac or fan, very hot and window cannot be opened.

Partner

10/10

Exceptional

22 Jun 2026

Malcolm

Brilliant clean room just exactly what I needed for my 3 night stay

Self

8/10

Excellent

19 Jun 2026

Helen

The staff were friendly and welcoming the hotel was great for the money that we spent

Partner

4/10

Poor

13 Jun 2026

Colin

It was a bed but bed seemed dirty . No food at all on premises and im still waiting for my vat receiit for work . Ok for workmen

Friends_and_family Friends

4/10

Poor

13 Jun 2026

Sven

Nearly broke something slipping in the bath and falling on the bathroom floor. It does state that a mat should be used, but there was not one present. Told staff. Place is old and run down. I would give 2 star. Also, walls are paper thin, and was awoken many times during my two night stay by someone snoring - somewhere. Try to get an upper floor room, or you’ll hear people walking above you. Windows covered in Seagull sh*te. Plus was Netflix and a real Bath - but dangerously slippy if without mat - beware.

Self

2/10

Poor

12 Jun 2026

Raymond

Staff were ok I guess. Room was in a very poor condition with dirty binds carpets was filthy only one towel for 2 guests. Empty vodka bottles left in the room. Think the hotel would need to be redesigned with modern decor very poor for a city center hotel would defo not stay there again would get better conditions in a tent

Partner

4/10

Poor

11 Jun 2026

Lorna

Dirty carpet, old and tired furniture, tv that didn’t work, window that didn’t close because of some cable with a router hanging out of it.

Self

10/10

Exceptional

09 Jun 2026

Cristian Adrian

Me and my partner had a very nice stay. The room was clean, staff was friendly and we had a really good time. We also got a good price for the booking.

Partner

6/10

Pleasant

09 Jun 2026

Lisa

Could do with a refurb, mattress poor, needed extra pillows and only one towel for two adults, had to share. Tea cups to small however they provided yorkshire tea bags so not all bad. Overall an average stay and the accommodation was fairly quite. \"You pay for what you get\"

2/10

Poor

08 Jun 2026

Brenda

This hotel
Is filthy ! Do not stay here . It is nothing like the pictures or reviews . I have never complained about a hotel but this should be closed down

Friends_and_family Friends

4/10

Poor

05 Jun 2026

Martin

Not very clean. Poor state of repair. Bed ok. Good location. Constant alarm.

Partner

4/10

Poor

30 May 2026

Fiona

Would not stay again. Some very odd characters staying. Felt like a halfway house or shelter. One room had evidence of mice and droppings in the bathroom. Place smelled of weed.

Friends_and_family Friends

4/10

Poor

21 May 2026

Gerald

Online check in didn’t work, I made prior contact via Whatsapp and expected check-in codes at 2pm. Reception was anle to provide codes ob arrival. Good location and fair price. The alleged parking area was an open courtyard for roughly 5 cars cordoned off by a padlocked rusty chain. On street parking free 8pm to 8am. Breakfast was not available in the advised location and the receptionist disappeared when he realised we were looking for breakfast. The room was dusty, no hot water for a shower and the corridor carpets were very worn. Not the best, more hostel than hotel.

Partner

10/10

Exceptional

13 May 2026

Juha

Great location. Friendly welcoming staff. Clean room, a bit dated but clean.

Friends_and_family Friends

8/10

Excellent

03 May 2026

Lewis

Hotel suite was very dated and in need of refurbishment, but for the money couldn't really complain

Partner

6/10

Pleasant

27 Apr 2026

Colin

No breakfast

Self

6/10

Pleasant

26 Apr 2026

Tony

Having read many reviews after booking this hotel, I arrived with a sense of trepidation
You definitely get what you pay for but it isnt as bad as what many others have made out
Beds were ok Carpet had stains on
Shower was slightly warmer than tepid and it took a minute to warm up
The door rattled a lot when anyone walked past
Due to its central location, it attracts the party types etc so expect noise at 230am when they come back
I wouldnt stay here again though Premier Inn all the way for my bext Aberdeen visit

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Kenneth

Very helpful Staff, I lost my bank card and the hotel receptionist found it and brought it to my room.

Self

2/10

Poor

09 Apr 2026

Peter Steven

Limited Charged parking during the day and only free between 18:00 and 8 the next morning, the place is terrible, my daughter did not feel safe, would not recommend staying there at all

Family_with_children

8/10

Excellent

06 Apr 2026

vijay

Saty was good.

2/10

Poor

05 Apr 2026

Kenneth

The room was not clean atal showed different picture on Expedia was a total disgrace I was not happy I had to check out under an hour of being there

Partner

8/10

Excellent

01 Apr 2026

JohnDuncan

Just a short walk from Union street. Cheap easy to check in

Self

6/10

Pleasant

29 Mar 2026

Fiona

Parking available at rear of hotel. The hotel accommodates clients from social services. Noisy in the early hours due to some guests. Guests hanging around smoking on the front entrance. Room smelled of weed and smoking. Would not stay again

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

harry

A very good site for shoping rail service basicly everything.

Partner

6/10

Pleasant

19 Mar 2026

Gillian

Room slightly dirty, wardrobe un room blocks half the mirror and plug sockets, really no need for it as already a built in cupboard with hanging space, had to reach over TV to reach kettle, only one cup in room but booked gor 2 people,

Friends_and_family Friends

6/10

Pleasant

17 Mar 2026

Paul

Quite clean but dated and in dire need of upgrading, hallways are like a rabbit warren! Handy location but that’s the only positive

Self

10/10

Exceptional

16 Mar 2026

Daniel

Yes there were shops nearby

Self

2/10

Poor

10 Mar 2026

Matt

Room was filthy, including dust build up on the walls, particularly the bathroom. Dirty marks on the carpet and bed linen. Massive hole in the bathroom ceiling. Shower water pressure was abysmal and took several minutes to run hot. Staff were unable to find enough pillows for 2 people to sleep in a double room.

Partner

4/10

Poor

08 Mar 2026

Ilya

The bathroom has no heater. The towel heater wasn't functional. The window in the bathroom did not close fully.
No bath towels

2/10

Poor

23 Feb 2026

Euan

The room was covered in damp stains and with peeling paper from what looked like a leak in the ceiling. There was a strong chemical smell in the room and the carpet was sticky. Cigarette burns on the cabinet, black mould in the shower and a cracked sink. The name \"Highland Aberdeen\" appears to be fake for online, it's not the name on the hotel. Rooms don't look like the pictures.

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Hannah Amelia

Clean, comfortable room. Friendly staff

Self

10/10

Exceptional

19 Feb 2026

stuart

Value for money , basic hotel but had everything you required , well worth what price was

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Allan

Good price for central stay. Good shower and comfy bed. Ideal for a one night stopover

Leisure Friends

2/10

Poor

07 Feb 2026

Iain

When arrived the car park was full of rubbish blowing around and the smell of bins were smelling.
The bedroom -

6/10

Pleasant

01 Feb 2026

Stephen

Pleasant stay. The room was pretty cold but it was bearable. Check in was an absolute hassle. Was sent an email with directions to send a whats app message. After messages back and forth, finally received another email with the link to check in. Why not just send that in the first place rather than having to send messages to whats app? I Would not book another stay at a OYO hotel for that reason.

Partner

6/10

Pleasant

31 Jan 2026

Valerie

Room & hotel were a bit \"tired\" but clean enough & a bargain, so served it's purpose well. Staff were pleasant & being close to travel hubs & city centre was v handy.

Self

8/10

Excellent

28 Jan 2026

Norma

The price

Friends_and_family Friends

8/10

Excellent

22 Jan 2026

Ian

Clean and tidy, staff polite and pleasant,
Oyo company website rubbish.

Partner

8/10

Excellent

02 Jan 2026

Peter

I enjoyed my overnight stay as my room had everything i needed to be comfortable such as a heater and television.My room was also very clean. In the morning the breakfast facilities were impressive

Self

4/10

Poor

21 Dec 2025

Jill

No interaction with the staff
Room very basic, tired, ripped curtains, mixed ceiling tiles, old carpet, no cleaning of the room or buckets emptied whilst staying 2 nights.
Would not recommend this hotel

Partner

8/10

Excellent

20 Dec 2025

Bruce

Clean bed. Door next door closing woke me up quite early. Shower had very weak water pressure.

Leisure Self

4/10

Poor

18 Dec 2025

William

The staff was ok except sent me to the wrong room with someone in it and the room smelled bad, carpet was dirty and broken furniture, won’t be staying again

Leisure Self

6/10

Pleasant

15 Dec 2025

stephen

Plus points are the location, cleanliness of the room and the price. Downsides are security of the building, condition of the rooms and facilities ... bit of a mixed bag.

Business

8/10

Excellent

15 Dec 2025

Wendy

Very dated room but clean. We had a deluxe suite with 2 double beds. The only complaint was that the room was freezing cold. Would gave been nice to have extra duvets. Room was very clean, great location. Bargain for the price. Spare duvets it the only recommendation

Friends_and_family Family

2/10

Poor

14 Dec 2025

Chris

Rooms really need updated, they look dirty.

Leisure Family_with_children

2/10

Poor

13 Dec 2025

Keri

This is a very run down property that is used as emergency housing for the homeless and should not be described as a hotel. Very uncomfortable bed and very noisy.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Liz

Reception staff most helpful. Room clean and basic. Nice to have an actual bath. Carpet pretty dity and worn but v good value.

Business

8/10

Excellent

11 Dec 2025

Keith

Easy check in, room a little tired but perfectly usable. Excellent city centre location, close to train station.

4/10

Poor

06 Dec 2025

Jamie

The stay was okay. Window wouldn’t close at all and was freezing cold. Other residents banging on door at 4/5am in the morning. Otherwise bathroom facilities were spot on and bed was comfortable

Friends_and_family Friends

8/10

Excellent

23 Nov 2025

Terence

Room clean , leak in bathroom , no tea coffee in room , goid location at price paid

Business Self

4/10

Poor

20 Oct 2025

Charbel

As soon as you enter the room you can smell the stench from the carpet. Bathroom floor is mouldy. Mattress worn. Not recommended

Business

2/10

Poor

19 Oct 2025

Kevin

I booked to stay here and upon seeing the conditions of the room I Went to the reception to request a refund. This was due to what I can only assume was bloodstains on the bed skirting. The billow was covered in stains. Then to top it all off a very large white plastic bag was tied around the smoke detector. And it wasn't subtle it was hanging very clearly. So they just didn't even look in the room or didn't care. The man on reception was adamant I would get my money back via Expedia. But, nope it would have to be through the hotel and they refused. I can't say enough how much I do not recommend this hotel.

Business_and_leisure Self

4/10

Poor

15 Oct 2025

Sean

Substandard

This hotel does not match with the criteria in terms how advertised. The front end whilst looks professional the interior/halls were very poor and felt unsafe with my son. Also the toilet wouldn’t flush and the tv was broken. The inside door framed been broken/broken into.

Friends_and_family Family

2/10

Poor

12 Oct 2025

James,

Awful

6/10

Pleasant

08 Oct 2025

SHAUN

OYO

Not used

Self

8/10

Excellent

07 Oct 2025

Rory

Staff were helpful

10/10

Exceptional

03 Oct 2025

George

Room could do with some minor touch ups as showing signs of wear but generally okay and for what I paid for 10 nights I would consider value for money. Very basic but I knew that when booking and as I was working away I just needed somewhere to sleep and shower and this was perfect for that. Bed was comfortable, staff friendly on reception and room was warm and cosy. Enjoyed the stay, would stay again next time i'm working up in Aberdeen. Little co-op shop just down the road and the highstreet a couple of mins walk away so a decent location. Thank you for a pleasant stay.

Business Self

10/10

Exceptional

23 Sep 2025

Alexander

Lovely stay

Leisure Self

8/10

Excellent

22 Sep 2025

Pauline

Bit tatty in places but room lovely and excellent value for money

Leisure Self

8/10

Excellent

16 Sep 2025

Joseph

Great Spot

10/10

Exceptional

16 Sep 2025

Mandy

Reasonable priced

Close to the centre

Business

10/10

Exceptional

15 Sep 2025

Jayne

X

Business Self

2/10

Poor

08 Sep 2025

Kevin

Terrible hotel

Terrible hotel. Spent 1 hour outside the hotel trying to check in (as the instructions said no front desk and I had to check in to get the front door code and the room code) only to find there was a desk. After eventually checking in went to room. Mattress hard as wood and no hot water for either of the 3 days I was there so cold showers....avoid this hotel at all costs

2/10

Poor

04 Sep 2025

James

Booking cancelled prior to our arrival unknown to us. Hotel blamed Expedia, reception not concerned about turning two over 70 years old out on the street with no accommodation. This was late in the afternoon. It was difficult to find accommodation which was much more expensive, which we expect to be refunded in full. Very disappointed and upset about the whole situation.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Heather

We enjoyed our stay while in Scotland. The staff at this hotel were exceptionally helpful and the nicest people.

Leisure Friends

2/10

Poor

31 Aug 2025

Mesrak

The room wasn't available

2/10

Poor

12 Aug 2025

Andrew

I would not put this hotel forward for anyone i know to stay as it is not fit for purpose. Change policies but do not update on website.

2/10

Poor

06 Aug 2025

Graham

First room I was given the code to their was somebody occupying the room . Poor customer service . In the end I didn’t stay there

Self

2/10

Poor

04 Aug 2025

Verified traveler

I don't recommend

I chose the option on hotels.com to pay the extra £10 to pay on arrival incase I needed to cancel. Twenty seconds later the money was out of my account. Hotels.com said this was non refundable and were not understanding the option I chose which said put in your card details but dont worry this wont come out until you arrive. Hotels.com said its ok its pending, I explained it would not be pending for 12 days, they have taken it out. They said they would phone the hotel, two days later I got an email saying sorry its non refundable. We had to go but I was worried because I was taking my elderly mother and young son. On the day I kept getting emails saying to complete check in online and verify my card details. I did not trust this so did not do it. When we got there we were checked in no bother without needing to fill in forms online or verify my card details.
The hote was dirty, the banister was thick with dirt. The room was basic with large worn areas of carpet, the drawers fell off, the curtains were hanging off the curtain rails. The tv kept losing signal, I had to swap the aerial as one was just lying around. The shower was dirty and there was an empty can left sitting on top of the wardrobe by previous guests. There is a kettle but the receptionist said they have stopped doing tea bags altogether. So there is a kettle in the room but no milk or tea bags. No bar or lounge area like advertised on line. The hotel goes under three different names. The beds were comfy.

Friends_and_family Family

2/10

Poor

01 Aug 2025

Jen

The first thing I seen when I walked into the room was a huge stain on the floor. There was a dirty towel hanging in the bathroom, and the room smelled of marijuana every night.
Overall the food was not worth the money.
The front staff was friendly and did try to help with some of the issues.

Friends_and_family Family

4/10

Poor

19 Jul 2025

Michael

Noise of birds outside and folk walking up and down stairs

Leisure Self

8/10

Excellent

10 Jul 2025

Wolfgang

The property could use some renovation but the staff was very friendly and accomodating

Leisure Family

6/10

Pleasant

04 Jul 2025

Maureen

No lift wouldn't be suitable for anyone with health issues or disability problems many stairs inside and outside

Could do with refurbishment in bedrooms as they are of poor standard

Leisure Friends

8/10

Excellent

26 Jun 2025

Kevin

Nice place to stay.

Very comfortable and spacious room. The shower was amazing. Good intenet and tv. Walking distance to the busy section of Aberdeen, yet a quiet area. Towel warmer in the bathroom. I did like the electronic locks on the doors, no need to worry about losing a key. The staff were helpful and friendly. Only complaint would be is that breakfast was listed as starting at 8, but nothing was ready, so we were not able to partake.

Partner

10/10

Exceptional

24 Jun 2025

lucky

Excellent

8/10

Excellent

22 Jun 2025

abhishek

Rooms need to be cleaned and hotel services need massive improvements as nobody came to clean rooms since we checked in. Overall only the food was good that we had at the hotel

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Barbara

The Highland Hotel (now merged with the Brentwood Hotel next door) is on Crown Street, less than ten minutes walk from Aberdeen bus and train station. It is just off Union Street which is the main central street in Aberdeen (the equivalent of Princes Street, Edinburgh - sort of!). We stayed for 3 days, breakfast included. The room, towels, and bed linen were spotless. But the whole hotel is 'tired'. There is no lift, but the reception man will carry up the cases for you. Usual tea and biscuits in the room. hairdryer, iron and board. and case stand. The staff are all very friendly and helpful, kind and cheerful. Responsive to any requests. The breakfasts were as good as in any hotel.(could be hotter at times) And they need a newer, quicker, toaster! The hotel is an excellent centre for travel in the Aberdeen area. Since 2 hotels have merged the room numbers are similar, so ensure which of the 2 hotels you are booked in at.

Business_and_leisure Family

8/10

Excellent

09 Jun 2025

Thomas W

Very reasonable, clean and close to everything.

Leisure Self

2/10

Poor

06 Jun 2025

Olivia

The hotel cancelled our stay at 21:00 in the evening, leaving a hastily garbled message that our room wasn't available due to \"maintenance.\"

Interestingly, we were actually unable to attend due to a medical emergency, and were in the process of seeing if we could get a refund (though we knew it was unlikely) when they called us, obliviously unaware of our ongoing refund request.

HOWEVER, they refused ALL refund requests from expedia, lying and saying that we HAD attended, and that they can confirm we were at the hotel and used the room.

All this despite the fact that THEY cancelled on us, with a voicemail to prove it. And that I wasn't within 50 miles of the place.

Look through the reviews, they've done this kind of thing before - as well as the fact that the hotel is not the Highland City Center, but actually \"Oyo\" hotel, or possibly Brentwood?

This place is clearly a scam - either they have massively fewer rooms than they claim for whatever reason, or it is a simple scam where they frequently cancel on people for monetary benefit.

Expedia refused to do anything about them, continuously siding with them for some reason, but did issue a discretionary refund on their end after about 2 hours on the phone.

Goes without saying, but: Avoid.

Leisure Partner

6/10

Pleasant

05 Jun 2025

Anjanet Joy

T

2/10

Poor

01 Jun 2025

Christine

Tried to contact hotel before stay. Impossible for us. Room old, dusty and dirty. Bathroom, shower curtain was very mouldy. Not pleasant. Staff friendly. Left after one night.

Partner

10/10

Exceptional

27 May 2025

Elizabeth

I stayed for five nights and was delighted with the quality of the room facilities, breakfast and service. This is a budget hotel, but the double room I stayed in was lovely and clean with a fabulous en suite, a nice big TV and comfortable bed. The breakfast was delicious and plentiful, with a great choice of cold and hot options, served buffet style. The staff were extremely helpful and friendly, especially Reuben and the young woman who served breakfast. I had a fabulous stay and would definitely return whenever I need accommodation in Aberdeen. For an affordable, comfortable hotel ideally located in the city centre, this hotel is a perfect choice. I would highly recommend. Thank you to the staff team for a lovely stay!

Self

4/10

Poor

27 May 2025

thorstein

Very dated . toilet facilities old and flooring unclean,They couldn't get TV, to work.I could not stay the three nights,only two.I made other arrangements.

4/10

Poor

22 May 2025

david

It's says the Highland hotel but it was really was the Brentwood hotel or maybe oyo.. who knows. So confusing.. we just went to the address and Asked inside the oyo where the highland hotel was and told we were in the right place.. I asked if I could park on the street but they didn't mention they had a car park around the back.. it was pretty cheap so for one night it was okay and breakfast wasn't to bad either

Leisure Partner

4/10

Poor

16 May 2025

Dave

Room smelled musty. Wardrobe door had been damaged and was off it's rails. Water damage to the insides of the drawers. Staining on the walls. Carpets worn and shabby. Bathroom door was badly damaged. Shower took ages to heat up, and shower head caked in limescale. No housekeeping during our stay, no A/C in the room. Beds shoddy with thin, uncomfortable mattresses, torn and stained cushions on the beds.

Only plus is that the location is fairly convenient for Union Street.

Avoid at all costs.

Leisure Family

4/10

Poor

16 May 2025

Mr Jonathan W

Basic accommodation

Basic accommodation. Room had marks on the wall showing that it once had a television. Breakfast coffee was sachets of Nescafé and an urn of hot water. Had a Kellogg variety box of cereal and decided to skip the rest of breakfast and find a cafe.

Self

8/10

Excellent

14 May 2025

Chris

The room was small but had all I needed. Being right near the City centre, it was convenient. They had free parking for me which would have been a problem otherwise.

Leisure Self

10/10

Exceptional

13 May 2025

Michelle

Highly recommended++

Beautiful old building, excellent service and breakfast, comfy room, highly recommended++

Partner

2/10

Poor

09 May 2025

Terry

The area was run down and scary. The photos of the room were taken at least 20 or 30 years ago. The web site said that there was free parking. There wasn’t and what there was was expensive and didn’t look safe. The tv did not work. To get to the room required winding through a maze of up and down stairs and uneven floors. I feel that the write up on Orbitz is dishonest and misleading. We tried to contact Orbitz because we didn’t feel safe there and were told that there were no refunds— no exceptions

Leisure Partner

4/10

Poor

05 May 2025

Verified traveler

Cheap but not cheerful

Fire panel that screams all night, blase staff, noone on site in the entire hotel. Rooms are big and beds are comfy but there was bits falling off the walls, masking tape left round everything from painting.

Friends_and_family Friends