Name: Leonardo Hotel Aberdeen
Address: Union Square, Guild Street, Aberdeen, AB11 5RG, GB

10/10

Exceptional

23 Jul 2026

Jim

The stay was excellent. While the room itself was sub-par, the staff was outstanding, the breakfast amazing, the area fantastic for getting a feel of Aberdeen and it's right at Union Station. Outstanding.

8/10

Excellent

22 Jul 2026

Muriel

Good functional hotel close to station. Bathrooms could do with a refurbishment and food and beverage not great. Staff friendly and helpful.

6/10

Pleasant

22 Jul 2026

Clive

Food and drink in the bar was good.
TV in the room didn't work which turned out to be the ariel having being pulled from the socket. Pulling the desk out to reveal the socket I found so much dust, used mouldy teabag, general rubbish and a 50p piece (so not all bad). The room had obviously never been checked other than superficially.
The bathrooms are really dated, very very basic. Toilet loose and banged against the wall when sitting. Water pressure poor on shower. Air con didn't work and was too hot in the night. No view from the window, Doors banging at all hours as it is impossible to close them softly.
Breakfast poor, especially considering the charge. Watery scrambled eggs, bacon hit and miss, half and half cooked rashers, pastries doughy and heavy.
The hotel is conveniently located but I won't be staying again.
£60 for three nights for parking in Union Square and no hotel discount.
World Cup Football was on, everybody in the bar watching but no sound, only muzak and we were told they \"were not allowed\" to turn the sound on.
Staff friendly enough but this place needs a serious update and management need to gauge value for money, room quality and cleanliness.

Self

10/10

Exceptional

19 Jul 2026

Bruce and Kim

The hotel was beautiful and right in the center of town. Breakfast was delicious. Rooms were clean and spacious with amazing views of the city.

10/10

Exceptional

18 Jul 2026

Myra

Excellent location and friendly staff. Bathroom was awkward shape with some stained grout etc

Family

8/10

Excellent

18 Jul 2026

Predrag

Clean hotel, well maintained, good team, good breakfast. The place is a bit dated- very old aluminium double glazed windows- not a greatest sound insulation- a noisy street outside not a delight. Bathroom bath tub has a curtain instead of a glass protection.convenient location for both us and train stations , adjacent good shopping mall but noisy

Self

10/10

Exceptional

14 Jul 2026

Kenneth

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Partner

10/10

Exceptional

12 Jul 2026

Moragh

Very central hotel adjacent to bus and railway station. Also the hotel is with the main shopping mall in Aberdeen. Hotel bar serves nice food. Rooms very comfortable and quiet.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Caroline

Great location if you are going to the theatre, Tivoli or Music Hall. Beside rail and bus depots and the shops. Stayed several times and will definitely go again.

Partner

10/10

Exceptional

11 Jul 2026

Linda

Great location friendly staff very clean

Partner

8/10

Excellent

09 Jul 2026

Shoana

Great central location next to the train station . Room was clean with the usual facilities . Good breakfast selection . Staff very helpful and welcoming .

Friends_and_family Family

4/10

Poor

08 Jul 2026

Mike

Our 'superior' double room had a rusty cracked sink, stains on the carpet, bedframe and walls. There were hairs from previous guests by the toilet. And a dirty old ironing board hanging outside the wardrobe was the centrepiece of the room. Our expensive breakfast had no other fruit apart from melon. Very disappointing visit. The staff were friendly and very helpful!

10/10

Exceptional

06 Jul 2026

Elliot

Perfect for our quick overnight stopover. The room was spotlessly clean, and the exceptionally comfortable bed gave us a great night's sleep.

Partner

8/10

Excellent

05 Jul 2026

Mark

Seems like an older property that could use a refresh. But, it wasn't bad. The staff were excellent and the location was very convenient to the train station and shopping mall.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Angela

Right beside bus and train station, entrance led out into shopping mall with so many restaurants, cinema and shops, easy walk to the beach and coastal walk

Self

8/10

Excellent

03 Jul 2026

Peter

Decent standard hotel next to rail2ay station and shopping centre. Very convenient.

Self

10/10

Exceptional

29 Jun 2026

Maureen

Perfect lovation for shopping and eating.Staff were extremely helpful and pleasant .Room clean and comfortable

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Steven

Staff friendly, hotel conveniently located.

Partner

4/10

Poor

26 Jun 2026

Heather

The property is really needing upgraded in the bedrooms. The bathroom especially. Our shower didn’t really work

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Peter

Central location, excellent for rail travellers. All staff members , knowledgeable and helpful.

Family

10/10

Exceptional

21 Jun 2026

David

Great staff from start to fishing only thing would say think might be better with coffee machine breakfast great

Partner

10/10

Exceptional

19 Jun 2026

Sarah

Front the minute I arrived it was so refreshing. Staff were chatty and so helpful. The room was spacious, spotless and had the most amazing view. The air conditioning could have been a bit stronger but that was minor. The addition of the fridge in the room was great to keep my drinks cool. So many hotels at this price don't do this. Another minor gripe was the occasional stale/cigarette smell in the lift/corridor areas but inside the room and social areas it was not an issue. I can't rate the staff highly enough and will definitely return.

Self

10/10

Exceptional

18 Jun 2026

Rob

As always everything good.

Self

10/10

Exceptional

17 Jun 2026

Erin

Quiet and calm room and great restaurant for dinner.

Partner

8/10

Excellent

16 Jun 2026

Luciana

Very clean property and attentive staff. Just was surprised that parking was off-site (at train station) and had to pay.

Partner

8/10

Excellent

14 Jun 2026

Emma

The room i was in was lovely, but I dont know if the windows need , double glazed, or even triple as could hear alot of noise outside.

Friends

10/10

Exceptional

14 Jun 2026

Steven

Great location. Friendly and efficient team. Lovely room . Comfy bed

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Jamie

Very clean room. Breakfast was great and staff extremely helpful

Self

10/10

Exceptional

10 Jun 2026

Diane

Excellent location with a lovely room and great staff. Didn’t eat on site but wouldn’t hesitate to go back.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Peter

The room was bright and spacious and very clean

Self

8/10

Excellent

08 Jun 2026

Sarah

Decent city centre hotel. I stay regularly.

Self

8/10

Excellent

08 Jun 2026

Kevin

Nice economy hotel. Could use some updates, but comfortable and clean. Perfect location.

Partner

10/10

Exceptional

06 Jun 2026

stan

First visit, will certainly go again. Totally happy.

Partner

10/10

Exceptional

31 May 2026

Moragh

Excellent as always.

10/10

Exceptional

31 May 2026

Valerie

Lovely hotel with fantastic staff. Checkin was so easy and they ensured we had everything we needed, breakfast delicious all in all a great stay.

Friends

10/10

Exceptional

30 May 2026

Susan

This is a great hotel location for us travelling to Shetland, hotel staff were very polite and friendly, breakfast was plentiful and would suit anyone, beds are comfy and room was clean, there’s a fab service that allows you to leave luggage securely until you’re ready for onward travel, never disappointing and always our go to.

Partner

8/10

Excellent

26 May 2026

Jodie

Lovely spacious and clean room, although very warm! Breakfast ok but the orange juice was very watered down and there was limited fruit/puree to have with yoghurt, despite the menu info.

Partner

10/10

Exceptional

24 May 2026

Maureen

Handy, central, spot for travellers.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Mairi

Ideally situated in the centre of town by the station, within Union Square shopping centre.
Staff were lovely, easy check in. Plenty breakfast options.
I’d recommend you put the ‘do not disturb’ sign on your door in the morning though - we had an over zealous cleaner chapping the door at 0930 to ask when we were leaving!

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Diann

The hotel was as clean as it always is and we had a good sleep and a lovely breakfast.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Jackie

Very good hotel in a great location. Food in restaurant was tasty and reasonably priced. Large choice for breakfast. Staff were all lovely

8/10

Excellent

17 May 2026

David

The room was very clean although the hand soap and shower soap dispenser was useless the staff very attentive the bar was good happy staff breakfast was a bit empty when we went but understood due to being busy

Partner

10/10

Exceptional

16 May 2026

alexander

The bar seats need replacing and the bar carpet very dirty staff very good bar meals excellent

Partner

8/10

Excellent

14 May 2026

Michael

Hotel was a little worn, but the location next to the train station made up for it.

Partner

8/10

Excellent

10 May 2026

Gail

The room iteslf was clean, as was the bathroom. However there was hair & other small debris in the drawers in the room. A small fridge would have been helpful as the room was hot. Breakfast was good, we’d no other meals there. We paid for a late checkout yet our key cards stopped working 30 mins before checkout, which meant I was locked out at street level, my key card no longer operated the lift so had to climb 7 floors back to my room. I also do not like that the hotel does not accept cash. All in all good value and breakfast and clean enough.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Philip

Only issue was the room wasn’t ready until after 4 and we had a booking somewhere elae at 5

Partner

10/10

Exceptional

05 May 2026

Ian

This hotel is very convenient for Aberdeen railway station. The rooms were very clean and comfortable, although the temperature controls didn't seem to work in my room.
A very good selection of items were available for the breakfast buffet.
All the members of staff I met were very friendly. I will certainly stay here again.

Self

4/10

Poor

04 May 2026

Karen

Very dated needs refurbished. Room was dirty - dusty , small bit of rubbish in areas obviously not looked at - behind curtains & where spare reels were.
Dried blood on bathroom wall
Cracked bathroom sink
Towel ring hanging off.
Toilets in main restaurant were dirty
Staff at desk helpful
Great location shame money not being spent to keep it clean , presentable & nice

Friends_and_family Family

10/10

Exceptional

03 May 2026

Gillian

Great breakfast. Lovely helpful staff. Lovely room.

Business

6/10

Pleasant

30 Apr 2026

Ian

While the room we had was clean and tidy, the general appearance seemed 'tired'. For example the laminate covering on the bedside table had blistered making it uneven.
The bathroom was clean but the finishing needed to be redone, for example the sealant on the bath.

Partner

10/10

Exceptional

26 Apr 2026

Amber

Perfect stay, we had a great view from our room so made note of the room number for the future - slightly dated decor, but everything was clean and in perfect working order :)

Partner

10/10

Exceptional

26 Apr 2026

Moragh

Lovely stay

Partner

10/10

Exceptional

25 Apr 2026

Charles

Great stay as alway. Excellent location handy for public transport and shops

Partner

6/10

Pleasant

23 Apr 2026

Caroline

Travis was great at check in, really friendly.
Room is very dated, bed and pillows not the comfiest, shower not very powerful.
Parking at Union Square cost over £20 for 15 hours parking, shame for the hotel that Union Square removed the parking deal for guests.
Fire alarm went off just as we got into bed but the staff were great and got us back in our rooms as quickly as they could.

Partner

10/10

Exceptional

21 Apr 2026

Sandra

Great hotel right beside train and bus stations.

8/10

Excellent

19 Apr 2026

John

Food at bar nice

Partner

6/10

Pleasant

19 Apr 2026

Emma

Rooms are a bit dated and wasnt very clean

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Susan

The staff member on reception was excellent - Lauren. Breakfast was good, lots of staff ensuring the buffet always stocked and food was fresh.
Bar is dated and house white wine dreadful.
Room comfortable if slightly dated, bed comfortable.

Partner

10/10

Exceptional

11 Apr 2026

Colette

Clean, excellent situation for the centre of Aberdeen.

Friends_and_family Friends

4/10

Poor

11 Apr 2026

Leandro

Sound isolation poor

8/10

Excellent

09 Apr 2026

Sarah

Decent hotel.

Self

6/10

Pleasant

09 Apr 2026

Dianne

.

10/10

Exceptional

07 Apr 2026

James

Excellent

Partner

10/10

Exceptional

04 Apr 2026

Linda

Room was nice, staff pleasant

Partner

8/10

Excellent

03 Apr 2026

Roger

Enjoyed our stay. Great location, parking close at hand. Staff were excellent and the breakfast was good. However, we found he sound proofing/ double glazing in our room to be sub standard for a city centre hotel. Our room was looking onto a busy street and didn't sleep too well due to the traffic noise and voices coming from outside.

Partner

10/10

Exceptional

01 Apr 2026

Stephen

Good choice of items at breakfast.
Very close to bus and train stations and shopping centre

Self

10/10

Exceptional

01 Apr 2026

tina

Clean room. Spacious.

Partner

10/10

Exceptional

01 Apr 2026

Shirley-Ann

Room was immaculate. Bed was super comfortable too. Loved that the curtains were proper black out and the shower was great too. Very happy with the stay!

Self

8/10

Excellent

30 Mar 2026

Gary Black

Great position, room was tired and showing its age, we paid for a deluxe room, it was not a deluxe standard, average but clean and tidy

Partner

10/10

Exceptional

30 Mar 2026

Graeme

Great room and great breakfasts

Partner

8/10

Excellent

29 Mar 2026

Pauline

Room bit dated tv very small and didn’t like the shower being in bath

Partner

10/10

Exceptional

29 Mar 2026

Susan

Reception staff welcoming and helpful.

Partner

4/10

Poor

28 Mar 2026

shaun

Staff were nice. Spacious room. Duvet cover was dirty in not a good way. Food in bar was expensive and mediocre. Breakfast was thoroughly appalling. Wouldn't stop here again.

Self

8/10

Excellent

23 Mar 2026

Maureen

Yes

Partner

8/10

Excellent

17 Mar 2026

Alasdair

Great location inside the shopping mall, idea for shops bars and eateries.
Hotel looks a bit tired and would benefit from a refurb.

Partner

6/10

Pleasant

09 Mar 2026

Nancy

Fifth stay here and definitely not as clea

8/10

Excellent

01 Mar 2026

Sarah

I stay here every time I come to Aberdeen on business. It's a good and reliable hotel.
This time though the bed was not the usual standard. In an Executive room there is usually a very comfortable super king bed; this time it was a double with a less good mattress. Not sure what's going on here as one would expect that the same class of room in the same hotel would have identical facilities.

Partner

8/10

Excellent

01 Mar 2026

rosina

Nice clean room , great location and friendly staff

Partner

10/10

Exceptional

20 Feb 2026

Paul

Great location, clean, modern and good food

Self

6/10

Pleasant

20 Feb 2026

Calum

Pretty average stay. Staff were all really nice and helpful but the room was below par - poor lighting, a shower that leaked into the floor, etc - generally in need of some TLC. Quite a bit of a noise from the outside too. Bed was comfy enough. Not a terrible stay but wouldn't rush back.

Self

6/10

Pleasant

19 Feb 2026

Simon

It’s fine, nothing special. Bit dated but clean enough. Bath rooms were average.
Breakfast was fine. Would prefer more selection of yogurt. Boiled potatoes at breakfast?

Self

10/10

Exceptional

18 Feb 2026

Sharon

Check in was online and easy to navigate. Staff were friendly on arrival.
Room clean and spacious

Partner

10/10

Exceptional

18 Feb 2026

Debbie

Staff were friendly, rooms fine, breakfast good, location great

Partner

6/10

Pleasant

15 Feb 2026

Mrs Natalie

We booked the room in November 2025 for valentines 2026 and were given a very run down and not very good room. I would have like and expected a much better room considering it was supposed to be an executive kind room and I had booked it way in advance.
There was part of the bath panel missing. Thank god I always take my own body was as there was none in the bottle on the wall and the cleaner must not have noticed the big blob of conditioner on the bottle.
When we arrived the room number on the key envelope was wrong so when we arrived at the room we thought was ours, it didn’t work and there was someone already in the room. So we had to go back to reception and ask what was happening and the reply was sorry that’s not your room number this is.

Partner

8/10

Excellent

15 Feb 2026

Bryan

Fairly modern hotel located within Union shopping centre, view of the harbour from high floors

8/10

Excellent

14 Feb 2026

Carol

Clean room good breakfast lovely staff very helpful.
In the centre of the city.

10/10

Exceptional

14 Feb 2026

Steven

Great hotel in an excellent location. Spacious modern room, pleasant staff and decent choice of breakfast items.

Business

8/10

Excellent

13 Feb 2026

Lesley

Very nice staff

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Ben

Locatin

10/10

Exceptional

10 Feb 2026

Sarah

Usual great service

Business

10/10

Exceptional

10 Feb 2026

Gary

Great location

10/10

Exceptional

09 Feb 2026

Sharrie

Love this hotel. Great room. Quiet, comfy. Executive rooms have juice water and biscuits free. Coffee machine too. Late checkout is so helpful. Staff are so nice

Business Self

10/10

Exceptional

08 Feb 2026

LINDA

All staff were very friendly, welcoming and helpful. The room was very clean and spacious and the beds were very comfortable. Good choice of foods at breakfast buffet.

6/10

Pleasant

06 Feb 2026

Brenda

Room was fine but it was cold was blowing cold air

Friends_and_family Family

8/10

Excellent

05 Feb 2026

Louise

Reception staff were great. Very hospitable and caring and very welcoming. View from room was amazing. Loved the hot chocolate sachet on tea tray

Friends_and_family Family