Mercure Aberdeen Caledonian

10/10

Exceptional

13 Mar 2026

Mark

Food was fantastic

Business

10/10

Exceptional

12 Mar 2026

Eugene

Clean hotel, friendly staff great breakfast

Self

2/10

Poor

06 Mar 2026

Kay

Arrived to a very dated hotel, the room was absolutely freezing we did try putting the heating up but when we came back from dinner and the show the room was still freezing, shower was cold too 😡 lovely big room and nice bathroom too. Breakfast was good. When we checked out we mentioned the room was freezing and the shower, we were told oh you should have asked for a heater 😳 I spoke to someone at breakfast and their room was freezing too, pity as we won't stay here again!

Partner

10/10

Exceptional

05 Mar 2026

Colin

Nice affordable hotel

10/10

Exceptional

23 Feb 2026

Sharon

Nice cosy room, soft mattress which is my preference. Rom was small but perfect. Had everything i needed. Have stayed a few times so will def be back. Excellent cocktails in the bar!

Self

10/10

Exceptional

21 Feb 2026

EJ

Room was comfortable. Breakfast was lovely.

6/10

Pleasant

03 Feb 2026

Margaret

Very impressed with manager and receptionists who went out of there way to accommodate us with accessible needs for wheelchair but hotel is not wheelchair friendly imo

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Alison

Everything was lovely and clean staff were very friendly and helpful comfy and especially warm rooms

8/10

Excellent

20 Jan 2026

Paul

Excellent rooms very helpful staff & a very good breakfast with a good choice of food maybe if a customer is coming to stay from a long way away maybe be able to book a parking space at a price

Business_and_leisure

10/10

Exceptional

19 Jan 2026

Susan

Lovely clean, warm room with a safe, ironing board, TV and tea / coffee making facilities. Friendly, efficient staff member at check in, and an easy check out. My room on the third floor was quiet.

Self

8/10

Excellent

16 Jan 2026

Thomas

Good and helpful staff, good breakfast, comfy beds. Hotel is a little dated and showing its age in places

Self

4/10

Poor

04 Jan 2026

Elizabeth

Didn't have breakfast
Staff okay
Room clean
Not enough sugar milk in room
Not great heating
Requested an extra quilt which didnt turn up .
Bathroom tap doesn't show hot and cold . Possibly a health and safety issue .

Partner

10/10

Exceptional

22 Dec 2025

Sheila

Friendly staff, clean room and tasty breakfast

Friends_and_family Family

8/10

Excellent

22 Dec 2025

george

Nice room. Friendly staff. Great location. Good breakfast. Would stay again and recommend.

Business_and_leisure

6/10

Pleasant

16 Dec 2025

Bruce

The breakfast was Buffett style and was just ok

Partner

6/10

Pleasant

14 Dec 2025

Heather

Hotel was nice, a bit tired and rough around the edges, bed was comfy and nice shower. Unfortunately our toilet was broken and was completely running.

Friends_and_family Friends

8/10

Excellent

10 Dec 2025

Kaitlyn

It was clean enough but very tired and in dire need of a refurb! Staff were nice but

6/10

Pleasant

10 Dec 2025

Gary

The room was a little shabby especially the bathroom. Shower was lacking in any power.

Business Self

2/10

Poor

09 Dec 2025

Carrie

I was incredibly disappointed with my room. I paid extra to stay here and it was a case of false advertising with the photos. The room was Mercure prices but miles away from usual Mercure standards.

10/10

Exceptional

07 Dec 2025

Katharine

Clean room, staff friendly.
Only improvement would be power socket at side of bed for charging phone, but I do realise that involves rewiring.

Business_and_leisure Self

10/10

Exceptional

02 Dec 2025

Michael

Last stayed in this hotel about 7 years ago.
Booked into a suite which was still great value.

It’s an older hotel but very well maintained, Breakfast was excellent too.

Great location in the city center.

Business_and_leisure Self

8/10

Excellent

30 Nov 2025

Jamie

The hotel was really nice but the only thing is the rooms need a little work.

Partner

8/10

Excellent

30 Nov 2025

Kevin

Lovely place, some bits need attention, our room had a very creaky floor a large crack in the ceiling and damaged flooring in the bathroom. Good breakfast, sausages weren't cheap and nasty things.

Leisure Partner

6/10

Pleasant

25 Nov 2025

Paul

Great old historic hotel with great views of the park and local churches. About a 4 block walk to the train station. Good shopping

I booked this property even with mixed reviews, because it was important to me that I got a hotel within walking distance of the train station. The hotel entrance did not disappoint me. I had booked a suite to relax. What bothered me, which I why I gave this hotel a 3, was that for the price I was paying, they installed a small very noisy space heater, because none of the main heating system was working in the 300 sf double room suite. I turned it off before dinner and after dinner it was very cold. So I went to front desk if I could be moved to a heated room and was told I would have to wait till tomorrow. I didn't sleep well over the night. The space heater was noisy and then the rooms got to hot. Today I am in a different suite where the heating is working. My question is why sell one the most expensive rooms when the heat is not working, or why not move me the same night to any room and offer a cash discount for the inconvenience.

I do want to say that the evening dinner and the breakfast were very satisfactory. In moving to my new room, I noticed that the shower head was missing. Front desk advised me that on a monthly basis all shower faucets are removed and cleaned. If it wasn't for my cold suite on arrival, I would have ranked it a 5.

Self

10/10

Exceptional

25 Nov 2025

sarah

Clean room

Friends_and_family Friends

8/10

Excellent

11 Nov 2025

Mark

Good location friendly staff

Self

10/10

Exceptional

08 Nov 2025

sarah

Friendly staff

10/10

Exceptional

05 Nov 2025

Susanne

2nd visit to this hotel. Just as good as first visit. Had breakfast option this time. Good value for money. All staff were friendly and helpful. Great view from balcony rooms of oark and buildings. Shortwalk from train station. Ticks a lot of positive points. Definitely recommend this hotel.

6/10

Pleasant

04 Nov 2025

Sherry

This is an older hotel, but very beautiful rooms. And the location could not be any better!

Partner

4/10

Poor

02 Nov 2025

Heather

From the check in experience to the rooms, this is not a 4 star hotel.
The hotel is incredibly dated. The 3 seats in the lobby looked as though they had been there from its construction. When they say 2pm is check in, they mean it. We were asked to wait at 1:55 for 5 minutes. The room was musty, dark and damp smelling. Unfortunately the window frames on 2/3 of the small (less than a foot wide) windows were rotten and unable to open to let any air in. The room was hot and there was zero way to cool it down. Carpet, curtains and soft furnishings were stained and torn, they again looked like the lobby furniture, possibly there from construction? The room was incredibly dark. There was no natural light (and it was actually sunny in Scotland on our stay!). Turing every light on in the room and it still felt like midnight. The furniture was dated and in poor condition. The stand alone wardrobe couldn’t fit clothes inside with the extra pillows and ironing board shoved in which then meant the already small room became cluttered when clothes were unpacked as everything else had to be taken out. The restaurant on site never had a member of staff on hand which meant searching for someone to order a coffee (around 12pm) was a chore and we felt like a burden to the staff we did find.
The hotel is centrally located, with very little sound proofing, which meant on the weekend it was very loud until after 2am with the nightclubs and patrons gathering on street.
Bed was fine.

Leisure Friends

8/10

Excellent

01 Nov 2025

Ruth

Easy check in. Nice to be able to park at hotel in middle of Aberdeen.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Sylvia

Staff was friendly, and check-in was easy. The breakfast was varied and the options were great. The room was spacious, though the bed was a bit firm.

Partner

10/10

Exceptional

26 Oct 2025

tatiana

Comfortable clean and spacious

Partner

10/10

Exceptional

12 Oct 2025

Oliver

Great breakfast and great location.

10/10

Exceptional

12 Oct 2025

Racquel

Amazing breakfast

Partner

10/10

Exceptional

10 Oct 2025

Jean

Overnight Stay

The room was very good and had obviously been renovated in the recent past. The breakfast was lovely.

Partner

10/10

Exceptional

10 Oct 2025

Sheila

Reception staff very friendly. Room had everything required and was very clean. Was missing a lock on the bathroom door but that didnt matter to us, it was just myself and my daughter. Breakfast was very tasty with plenty choice.

Friends_and_family Family

8/10

Excellent

08 Oct 2025

Laura

Great central location with small carpark nearby

Leisure Family

10/10

Exceptional

30 Sep 2025

Archie

Great location, friendly staff

Business Partner

6/10

Pleasant

16 Sep 2025

Stuart

Dark room

Room was dark and with no view, not many coffee satchets left in room. Parking is atrocious, not many spaces and most were taken by employees.

Self

6/10

Pleasant

15 Sep 2025

Malcolm

Other than very poor customer service at check-in, this was a satisfactory stay. Upgraded rooms and good. Main front door glass panel is smashed and not a good look.

Leisure Self

10/10

Exceptional

14 Sep 2025

Bridget

I had a room on the first floor it was clean and comfortable, the reception staff were friendly and helpful. We spent some time in the bar, the breakfast was really nice great choice nice food. The hotel is really central for Aberdeen I wouldn’t hesitate to recommend it.

Leisure Self

10/10

Exceptional

11 Sep 2025

Victoria

This was a wonderful stay, the staff are helpful and kind. The breakfast was delicious and included. The area is very walkable. I even walked to the Beach and it was only about 30 minutes. Truely wonderful and highly recommend. Ask for a different room than 311 if you want a view though.

Leisure Partner

6/10

Pleasant

10 Sep 2025

Renita

Not for us

The room has a horrible smell that is strong and won’t go away. Carpet needs deep cleaning or to be replaced. Furniture is dated and looks dirty. No trash can in room.
Front desk is very nice and knowledgeable.

Partner

10/10

Exceptional

31 Aug 2025

Ruby

Amazing service. Please thank the woman who was working the front desk today sun 31st. She held my luggage for me while I could go around the city and I am so grateful!

Leisure Self

8/10

Excellent

29 Aug 2025

Kirsten

This hotel is an excellent choice and I've stayed here multiple times. The location is great: an easy walk from the rail station, and close to shops, dining options, bus stops and points of interest. The neighbourhood is surprisingly quiet at night, which means a good sleep. The hotel dining is quite good, with vegetarian options and a varied menu. Perhaps the best element is the staff, who are consistently friendly and accommodating. Despite prevalent corporate policies emphasizing profit over people, resulting in chronic understaffing and overworked employees, the staff of this hotel make the difference. With its charming architecture, clean rooms, helpful staff, and a comfortable feel, I will gladly continue to stay here every time I visit Aberdeen.

Leisure Family

8/10

Excellent

18 Aug 2025

Monica

We enjoyed our time at the Mercure Aberdeen, the staff were friendly, and the room was comfortable and roomy (with a slope which was quite novel). Unfortunately, there was no fridge and the parking was limited (we squeezed in). Nevertheless, we recommend this hotel.

Leisure Partner

6/10

Pleasant

12 Aug 2025

Richard

Tired and in need of an update

Hotel is dated and needs to be brought up to the required standards

Friends_and_family Friends

8/10

Excellent

10 Aug 2025

Marc

Nice and central

Central hotel that's close to everything in the city.

Partner

10/10

Exceptional

08 Aug 2025

Adam

Hotel staff were fantastic, room was a lovely size. Establishment might be in need of some fixing up to be more with the times but all was good

Leisure Self

8/10

Excellent

28 Jul 2025

Verified traveler

Checked in by a really friendly gentleman on Sunday evening. Gave us a free upgrade and the room had a stunning view of Union Terrace Gardens. The room itself was very small and some weird things like only one bedside cabinet, and the shower was basic. Definitely trying to save water with the low pressure. Bar is slightly pricey but was fine.

Partner

8/10

Excellent

25 Jul 2025

Verified traveler

Very central

Was only in town for a night. Very central and convenient for a quick look around town. Check in quick and efficient. Rooms have all you need, and I do like older hotels with a bit of character. There's parking nearby in a square which wasn't busy so could find a place.

Self

8/10

Excellent

24 Jul 2025

Jane

Huge room
A little tired in places

6/10

Pleasant

19 Jul 2025

Mathieu

Les chambres et les matelas sont désuets et la chambre est très chaude malgré une température fraîche à l’extérieur. Demeure proche de la gare de train et prix acceptable.

Leisure Partner

8/10

Excellent

07 Jul 2025

Alison

Hotel is a little dated

Self

8/10

Excellent

02 Jul 2025

Bruce

Well positioned hotel for central Aberdeen

Customer Service Manager benjemin really friendly and helpful

Business

10/10

Exceptional

23 Jun 2025

Laurence

Nice hotel in a great location

Convenient location in the centre of Aberdeen. Helpful and friendly staff. Tasty food in the restaurant. Nice room.

Partner

8/10

Excellent

04 Jun 2025

Stuart

The room was spacious, however a bit tired and requires decoration.

Business Self

10/10

Exceptional

03 Jun 2025

RUAIRIDH

Fabulous breakfast. Great location.

Business

6/10

Pleasant

31 May 2025

Jenna

Very old and outdated. The experience didn’t match the B & B price.

Friends_and_family Friends

10/10

Exceptional

30 May 2025

Amber

Service was wonderful, they were so accommodating and kind. Breakfast was amazing and the daily chef-made breads were 5-star! A great location, beautiful park and easy access to city centre.

Partner

4/10

Poor

29 May 2025

Simon

This must have been an impressive building some time ago but, now requires refurbishment e.g. new carpets, paint ..

Business Self

8/10

Excellent

26 May 2025

Shannon

Great location

Nice convenient location.

Friends_and_family Family

8/10

Excellent

24 May 2025

Sally

Good night's sleep.

The room was comfortable and clean. Plenty of hot water! With a choice of bath or shower. The reeption staff were very welcoming and courteous. I had an evening meal and was impressed that there was a choice of two vegan options. Breakfast was buffet style andample, with fresh fruit a bonus. I had one of the best night's sleep I've had for a while. Thank you

Self

8/10

Excellent

21 May 2025

Lesley

This is a very old hotel being restored. It was in a great location. The room was comfortable and clean. However there were no written instructions on how to use central heating, etc in the room, or that there were safety alarms that could be set off. ( to which staff always responded) Breakfast was fabulous as was the restaurant food. Some of the staff were helpful, some rude and abrupt so one can’t generalise.

Leisure Partner

8/10

Excellent

18 May 2025

Louis

Great Hotel with friendly staff

Very friendly and helpful staff. Great breakfast, and it was refreshing to have a refrigerator in the room. It's an older building so the floors aren't exactly level, but that didn't bother me. Nice location. Would stay here again.

Friends_and_family Family

8/10

Excellent

12 May 2025

Russell

Convenience suited me for a one night stay.
Very good buffet breakfast at reasonable cost

Leisure Self

10/10

Exceptional

10 May 2025

Joseph

I had an awesome stay even with the radiator malfunction that made sleep the first night impossible. But thanks to Thomas windows were opened and heat turned off. And the general manager decided I should be give a higher ad bigger room. Much appreciated. Special praise to Thomas!

Leisure

10/10

Exceptional

07 May 2025

Susan

Very clean ,staff very nice .

Leisure Partner

4/10

Poor

27 Apr 2025

Karen

For a 4* hotel I would have expected the room to be in better condition. Carpet badly marked all over, bed was terrible, could feel the springs and very uncomfortable. Room was in dire need of an update. Bedroom furniture very old fashioned. Bathroom needs stripped out and replaced. There was obviously ceramic tiles in the floor and they have put lino on top of it. Badly positioned toilet roll holders, when using the toilet. Shower needs an update. In all it was a horrible room, with the worst nights sleep. If you can call it that. Thankfully only booked for 1 night to attend a gig. On the plus side, the woman who checked us in was lovely.

Partner

10/10

Exceptional

22 Apr 2025

Kay

Very convenient location. Bathroom could do with a bit of a spruce around bath area. Breakfast was fantastic highky recommended it. Staff all cery friendly and polite.

Leisure

2/10

Poor

18 Apr 2025

Stephen

Central for all amenities.
Very tired Hotel.
Room clean but very old fashioned. Our room had possibly 2 bathrooms situated above which left nothing to the imagination when being used.
One of these Bathrooms had a leak which started to drip into our room and the carpet looked like this was not the first time that this had happened. When we complained it appeared that the maintenance team were already aware of it .
Won’t be going back.

8/10

Excellent

15 Apr 2025

brian

Central location but we had some street noise one of the nights.

10/10

Exceptional

10 Apr 2025

Elspeth

Overnight Stay

Lovely room. Lovely staff. Lovely breakfast

Friends_and_family Friends

8/10

Excellent

03 Apr 2025

Frances

I booked this hotel for the convenience to the Music Hall in Union St. We were upgraded to a deluxe room, it was fine but hardly deluxe. The floor lamp and the lamp on the desk did not work, there was a hole in the white window covering and a brown stain on the carpet beside the table/2 chairs. Did enjoy the breakfast. Would stay again but nice if these wee niggles were sorted as part of routine maintenance.

Leisure Friends

10/10

Exceptional

03 Apr 2025

sarah

Friendly staff

Friends_and_family Friends

10/10

Exceptional

30 Mar 2025

Tracy

Fab

We had a great stay in the beautiful Wallace suite. Breakfast was buffet style and was really good. Can't fault the hotel at all. Would definitely stay again.

Partner

10/10

Exceptional

23 Mar 2025

Elizabeth

Walking distance from bus station

Leisure Partner

10/10

Exceptional

21 Mar 2025

Robert

Comfortable sleep and the breakfast buffet was good to start the say

Business

6/10

Pleasant

09 Mar 2025

Verified traveler

Hotel is tired in places and room could be upgraged

Partner

8/10

Excellent

02 Mar 2025

Archie

The location of the Mercury is excellent. The staff are friendly and helpful. Breakfast is always good

Leisure Self

2/10

Poor

02 Mar 2025

John

Avoid. Plenty of good hotels in Aberdeen.

Paid a premium for a deluxe room. Room was quite bare with little in the way of amenities. Windows facing on to union street were so old that they mayaswell have been removed. Could hear every noise from union street through the night.

Also, there was an adjoining room with another guest only separated by a flimsy door. Could hear them breathe never mind everything else they got up to.

Attempted to get a refund shortly after check in which would allow us time to get another hotel. Hotel staff said they’d get back to us within half an hour but of course they did not. Shambles of a hotel. Avoid.

Partner

6/10

Pleasant

16 Feb 2025

Andrew

A fairly tired property with a long list of things that just aren’t quite right: curtains that don’t shut, not very comfortable bed, rundown furniture, tired decor. Just a bit shabby throughout. However, I will say that it serves its purpose. A well located very central hotel. I would choose to stay here again, I would just have a better anticipation of what it was I was getting.

Business_and_leisure Self

8/10

Excellent

14 Feb 2025

Jennifer

Good hotel. Great location.

The hotel was in a.great location. Our evening meal in the hotel was superb. The hotel is a little careworn and the room was really warm. We would stay again.

Partner

8/10

Excellent

07 Feb 2025

Lorna

Nice big bedroom with a view over Union Terrace Gardens. Very good breakfast. Nice staff

Leisure Partner

8/10

Excellent

19 Jan 2025

Katrina

Great location of travelling by train.

Great location near train station approx 6-10min walk depending on your mobility. We booked a twin room which was comfortable and had everything we needed for our one night stay. No doubt the room could do with some maintenance and a refresh. The doors loudly squeaked which wasnt great if going to the loo during the night. The bathroom door didnt have a working lock and whilst you could adjust the heat in the bedroom you couldn't turn down the heat in the bathroom and with such a small room it made it very hot at night. Staff were very friendly and helpful. Bar well stocked and the hotel was literally 3/4mins from Union street and the main bars, shops and restaurants available. Great 1 night break away and would do again. Would be happy to stay in same hotel for short stays.

Friends_and_family Family

4/10

Poor

01 Jan 2025

Carla

avoid

Very shabby poor rooms, below par. Cracked walls drafty windows rattling breeze coming in. Dirty. One tea bag for two guests for two nights not refilled, stained pillows thin not comfortable at all, stained carpet with leaking radiator which also didn’t work. Avoid at all costs

Partner

6/10

Pleasant

16 Dec 2024

Peter

Xmas party stay

Stayed for work night out it had a decent size bathroom but shower was small bed was uncomfortable and the room was noisy but this was due to the time of year. The reception staff were over ran as it took nearly 40minutes to get checked in

Self

10/10

Exceptional

12 Dec 2024

Maria Luisa

I loved my stay in a single room . One night stay and the staff were amazing.

Leisure Self

10/10

Exceptional

06 Dec 2024

JAMES

Booked standard room but smelled of smoke, went back to desk and given free upgrade, friendly polite staff, couldn't fault it

Leisure Partner

10/10

Exceptional

28 Nov 2024

sarah

Room nice and warm. Mattresses a little bumpy.

Friends_and_family Friends

6/10

Pleasant

26 Nov 2024

Melinda

The location of the hotel is excellent right on Union terrace with easy transport links and easy walk to most places.
The hotel itself though is rather tired and even though the room was comfortable enough, the drawers were dirty and chipped. Service was fine. More a 3 star hotel than 4 star. I recently stayed in Mercure Hannover in Germany and that was miles ahead of this.

Leisure Self

10/10

Exceptional

24 Nov 2024

Mrs M E

Single traveller well provided for.

Solo traveller who had asked for a quiet room. On arrival the welcoming staff told me they had been able to oblige. The single room had everything that one would get in a twin or double room which was great as some hotels provide single rooms with poor facilities. The room was spotless, the breakfast and service excellent. Great location too.

Self

10/10

Exceptional

15 Nov 2024

Gayla

We felt like a part of the Mercure family

Leisure Partner

8/10

Excellent

13 Nov 2024

Nick

Amazing helpful and friendly staff

Business

10/10

Exceptional

11 Nov 2024

David

Great!

Business Self

8/10

Excellent

04 Nov 2024

Michael

Room was clean and comfortable with big screen tv, iron, ironing board and safe. Staff very friendly, polite and helpful.
Just a couple of things - carpet needs replaced as it was a bit whiffy and shower curtain was very annoying as it clung to you in the shower.

Leisure Self

10/10

Exceptional

01 Nov 2024

Michael

One night stay.

Good central hotel, comfortable with helpful friendly staff.

Partner

2/10

Poor

27 Oct 2024

Charlotte

The room was so dated with alot of damp stains in the ceiling, stained carpet and old furniture.
The photos of rooms in the website are not the rooms that you get. Definitely would not recommend or return! It was very over priced.

6/10

Pleasant

22 Oct 2024

Elizabeth

Staff were excellent.
Restaurant and bar closed early.

Business_and_leisure Friends