Name: Brentwood Aberdeen City Centre near Union Street
Address: 101 Crown Street, Aberdeen, AB11 6HH, GB

8/10

Excellent

22 Jul 2026

Chris

I was not expecting much as it was a bargain basement price . Hotel is dated and looks tired .
The room was clean , bathroom spotless and the bed was really comfy .
Staff were extremely helpful .
Definitely recommend for a tight budget was perfect

Self

2/10

Poor

17 Jul 2026

keith

We arrived and checked in at 2pm, we went to our room and it was discussing. There was blood on the toliet and bunch of hair. The beds were slightly dirty. The room smelled liked mold. We went to the front desk and I was less than happy with the front desk. We checked out and left to another hotel.

I would not stay at this hotel.

I am currently trying to get a refund through expedia.

Family_with_children

6/10

Pleasant

12 Jul 2026

derek

Unfortunately we had a present waiting for us in the toilet bowl that made us wonder what else hadn’t been cleaned! The online check in is a bit of a faff and we thought there would be no staff around but there were, and they were friendly. The hotel is a bit past it’s best but wasn’t expensive and we were only for 1 night.

Partner

8/10

Excellent

03 Jul 2026

Graham

Easy access to station nearby

Partner

2/10

Poor

01 Jul 2026

Mark

Damaged windows and dated furniture. I would avoid.

Self

10/10

Exceptional

30 Jun 2026

William

There and had 8 rooms for a trip away and was perfect clean hot shower comfortable beds stress free stay

4/10

Poor

17 Jun 2026

Brenda

If you are ok staying in a hostel from the'80s then this is the place for you... the bedding and the 1 towel was clean, but older fixtures showed decades of dirt that hadn't been wiped off... definitely didn't see pictures of this place before booking

4/10

Poor

15 Jun 2026

Rick

Basic accommodation, noisy, TV impossible to use

Self

2/10

Poor

14 Jun 2026

Roger

This was the most dilapidated, dirty, stinky room I’ve had ever booked. Where to start . . . The walls were stained, the ceramic tiles on the bathroom floor were loose and broken, the room stunk of strong disinfectant, there were many spiders, and the bed was lumpy like an old straw mattress. The place was incredibly bad in every respect. We were there for ten minutes before we chose to leave. We didn’t even stop at the desk and ask for a refund, as we kind of knew how that would go, and time was short to find a descent hotel. I think this room is used to scam travellers out of the rate they’ve pre-payed online. I hold Expedia responsible for this swindle as Expedia chooses to host this place on their site.

Partner

2/10

Poor

12 Jun 2026

Lee

Don’t attempt to stay here. Booked the room the week before. When I turned up at the front desk I was told my booking had been. Cancelled. Expedia wasn’t informed and neither was I. Aberdeen was full due to a conference that was on so I struggled for another room. Ended up paying £255 elsewhere and was lucky to get that. Expedia can’t get in touch with the front desk at the hotel and neither can I. The OYO support line are denying all knowledge of the booking so as it stands I’ve paid for a room I don’t get. This happened to a number of others who were at the same meeting as me so not a one off. Shocking service from this hotel.

Self

2/10

Poor

07 Jun 2026

chris

The check in staff was rude and unhelpful. The room had a horrible smell. The carpet was wet.

Self

10/10

Exceptional

06 Jun 2026

Nadia

Good location to the core of Aberdeen. Easily walkable, great taxi service!

Partner

2/10

Poor

06 Jun 2026

Claire

The photos of the hotel make it look a great place to stay but inside it’s terrible. Extremely disappointed in the false advertising of the hotel

Self

6/10

Pleasant

31 May 2026

SCOTT

Great location. Everything else very dated

Self

4/10

Poor

27 May 2026

Yvonne

Walked into lobby and there was a musty smell, badly needed hoovered. Room was ok nothing special, bed was the worst, felt every spring in the mattress

Partner

2/10

Poor

25 May 2026

Amy

The check-in process was awful and complicated. They wanted copies of my driver's license and ETA. And I sent that several times but once was not good enough. They wouldn't send me the access code because their online check-in system didn't work. The bed/pillow upon arrival had hairs and what looked like a burger on it. The hotel smelled awful. There was no window in one of the rooms - I am pretty sure that violates fire code/building code. The room we booked wasn't available upon check-in. The bed has a hard board that runs it - right in the center. We didn't stay and moved to another hotel. I asked for my money back and they have not done so.

Family

2/10

Poor

21 May 2026

JENNY

Place is so dirty and the room is so dirty

2/10

Poor

19 Apr 2026

Julie

Unfortunately, my experience was far from what was advertised. The condition of the hotel did not match the images presented online, which I found to be misleading.

Upon entering my room, I was very concerned to find that the bedding had visible burn marks, consistent with cigarette damage. No headboard for the single beds. In addition, there were both dead and live moths present on and around the bed, which is completely unacceptable from a hygiene standpoint.

The overall cleanliness of the room was also poor. Thread bare carpet, marks & stain in the bath. There was a noticeable build-up of dust on the skirting boards and along the tops of the windows. Furthermore, the room had a very strong smell of bleach, which made the environment uncomfortable and raised concerns about how the room had been maintained. I did raise this with reception, and brought him proof of its condition. Advised I would like a refund he said I would need to take it up with my booking agents and he would authorise this.

This experience fell significantly below the standard I would expect and has caused considerable dissatisfaction. I would appreciate it if you could investigate this matter

Friends_and_family Friends

6/10

Pleasant

18 Apr 2026

Kirsty

What you expect from a budget hotel. Room was spacious and clean but could do with an upgrade.

Partner

4/10

Poor

16 Apr 2026

Elaine

We were only staying one night and I wasn't going to review as we got in late and left early but I wanted people to know what to expect.
The sheets are clean and the beds were comfy but there are dubious stains all over including the walls.
The decor is very tired and some of the furnishings look like recycled things from the 60s.
As for cleanliness there is mould on the bottom of the provided shower gel containers, the underneath of the sink was filthy.

4/10

Poor

15 Apr 2026

Lesley

Room wasn’t clean, no kettle which wasn’t good!!

Self

10/10

Exceptional

12 Apr 2026

JUMOKE MARY

Very calm and comfortable place. I love it and I enjoyed my stay.

6/10

Pleasant

11 Apr 2026

Barry

Fantastic room size and great price. However the onsite parking fee is a disgrace and negates the value of the room.

Park on the street If you can

Panel behind the toilet also needs some attention

Partner

6/10

Pleasant

09 Apr 2026

Susan

Very clean room, very clean bedding & towels. Easy check in. Very close to the train & bus station and plenty of shops & restaurants within walking distance.

Self

6/10

Pleasant

09 Apr 2026

James

Convenient, economical, bedroom and bathroom clean. decor tired, communal areas grubby and walls very thin so all conversation and movement can be heard from surrounding rooms.

Partner

2/10

Poor

06 Apr 2026

Ahmed

We had a highly disappointing and unacceptable experience during our stay at this hotel. We checked out the very next day, and demanded a full refund of our 2 nights stay.

The room was unclean, with visible dust and mold throughout. The carpet was worn out. Additionally, the bathroom ceiling leaked overnight, causing significant flooding on the floor. It was horrific. This left us in an extremely uncomfortabl and unsafe situation with electrical heating rail exposed in water.
Unfortunately, the night manager was unhelpful and unresponsive. They were unable to provide a replacement room or even basic assistance, such as a mop to clean and dry the flooded floor. He provided us with a few towels to keep on the floor. Infact ironically he admitted that of the 116 rooms in the hotel we were the unlucky ones.

This has been one of the most unsatisfactory hotel experiences we have ever encountered. We have formally requested a full refund for our stay.
Expedia is expected to conduct thorough due diligence on the properties it lists to ensure they meet acceptable standards for its customers.

Family_with_children

10/10

Exceptional

04 Apr 2026

Kerry

Decent enough for the price staff helpful only problem was the stairs we were at the top and no elevator i have copd

Family_with_children

2/10

Poor

23 Mar 2026

Jamie

Pictures no resemblance to hotel rooms. We found out that it’s two buildings and we were staying in the other half next door to reception. Parking, was told it’s about £15 for a night and isn’t onsite, however road parking is free from 6pm to 8am and then £4/hour up to 2hrs. The building has a manual keypad on the door which was broken and the door was just open. No reception or staff to monitor who is coming or going. You then have to traverse a maze of corridors and staircases with unclear signage as to what rooms are located where. ( another couple also couldn’t find their room). Having finally gone down three different corridors and staircases we managed to find our room. The general state of the corridors and carpet are in very bad condition and dirty. In the room, the carpet is just as dirty as out in the corridors. Our room had bits of tissue on the floor along with chewing gum and several iron imprints. Most of the furniture was sticky to touch and also all the drawers had staining in the bottom of them and two didn’t even have bottoms in them as they were broken. In the bathroom, there was ancient dried on urine all over the base of the toilet and the shower had mould and hair all over it. There were no towls in the room so had to go back outside to reception to ask. Bed linen was clean though. Despite booking breakfast, we were told that there isn’t any as the kitchen is closed for refurbishment. Also TV doesn’t work as not connected to the internet or aerial.

Partner

6/10

Pleasant

23 Mar 2026

Efe L.

Experience wasn’t so great - room requires a revamp. Water struggled to flow and there was a rusted nail protruding from the bathroom wall.
Caught a glimpse of a tiny roach on the bed… However, WiFi was stable and staff was polite.

Self

2/10

Poor

21 Mar 2026

Audrey

We felt unsafe and would suggest it would be a good idea to have an emergency number to phone.
No staff about except check in when he changed the room from the number we were sent beforehand with the code, no explanation and we had to go next door looking for it ourself.
From 3 am there were people running along the corridor, banging on doors and shouting. A woman was shouting followed by list of arguing and shouting from several quarters. When we were sure everyone had settled we crept out and left before 8 am. We noted the front door was not locked.

Partner

4/10

Poor

18 Mar 2026

Karen

Great central location and affordable. Budget hotel standard but lots of potential.

The Brentwood needs lots of TLC and a deep clean. The room I was in had a strong unpleasant smell, stained carpet, furniture and walls. After a clean and purchasing an air freshener in was tolerable.

Self

4/10

Poor

12 Mar 2026

Michelle

Room was not clean, coke bottle under bed, clearly not vacuumed. Bed was hard and lumpy. Bathroom mirror unwashed. Door had no safety lock. It was inexpensive and served the purpose but I can’t recommend.

6/10

Pleasant

15 Feb 2026

Amos

The room was average

Friends_and_family Family

2/10

Poor

22 Jan 2026

Neil

Where to start?
On check-in was advised no breakfast as issues with kitchen. Had paid extra for this and still waiting on confirmation of refund.
Building and room were extremely dated and looked like nothing has been done for at least 30 years.
Mattress was definitely well beyond its useful life and springs completely gone so it felt like sleeping in a bath.
Carpet felt damp but probably due to cold from underneath.
Shower (in bath) was as least warm but flooded floor of bathroom when used.
Walls are so thin you could hear the conversations in the room next door which didn't help when their normal speaking voice could probably be heard on the other side of Aberdeen.
On a positive note the room was warm and there was a kettle.
Having said that I will not be back.

Business Self

2/10

Poor

16 Jan 2026

Lindsey

Would not refund after 40mins of booking hotel access unacceptable due to ice. Poor check in service no access codes received

6/10

Pleasant

14 Jan 2026

Daniel

Did not take breakfast as wasn't available at 7:15am, parking for car ok, staff helpful, room clean but noisy and tv did not work

Business Self

10/10

Exceptional

29 Dec 2025

Brian

All very good value
And perfect for an inexpensive stop over

Business

2/10

Poor

24 Dec 2025

wayne

A disaster , plain & simple

Leisure Self

2/10

Poor

07 Dec 2025

Richard

Don't stay at the Brentwood Aberdeen City Centre near Union Street.I notified the hotel of my arrival time via their digital check-in system and arrived exactly when stated. Despite this, I was not shown to my room as their instructions promised—just told where to go. When I got there, the room had not been cleaned: dirty linens on the bed, a bag of rubbish on the floor, and an open drinks bottle left behind. Given that the hotel knew when I was arriving, this was unacceptable. The receptionist offered no apology and simply told me to wait 20 minutes. After waiting, I was told I’d be moved to a different room.The replacement room was also problematic. The blind was broken, and the maintenance man walked in without knocking before telling me it couldn’t be repaired until the following week. The chair was broken, with the seat detached from the frame. The heated towel rail only had two rails that worked. The bathroom mirror light didn’t work at all—I took photos and a video as proof. There was visible water damage and mould on the bathroom ceiling. The hallway carpets were stained, and the corridor outside my room was thick with cigarette smoke on both nights.On top of this, the digital keypad system failed. I was locked out of my room after the first night until someone at reception reset it. A neighbouring guest was less fortunate—he spent over an hour in the early hours trying to get into his room, triggering the keypad alarm

Friends_and_family Family

6/10

Pleasant

04 Dec 2025

Susan

The bed and bedding was really comfortable. The room was cosy. It was basic, but great value and all that I needed just for one night. I appreciated the tea & coffee making facilities.

Self

4/10

Poor

04 Dec 2025

Jonathan

The room was grubby. Lots of problems and broken things in the room. Staff weren't interested.
Noisy and unsecure

Friends_and_family Friends

6/10

Pleasant

29 Nov 2025

Sandra

Curtains loose. Have a kettle but no cup, beverages. It’s pointless.

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Carol

I was moved to another room on arival because my room (was a disgraceful)
Then I was followed by another guests at the hotel and he got into my private space. Because there is no lock on the downstairs entrance door. I was absolutely terrified to sleep. The noicses were extremely bad. I had to go to reception in the (in the next building) in my bare feet, because i hot locked out of my room chasing a man away from my door. I am luckily alive after being stalked by another guest. The room was dirty. And there was no cups in the room to make a coffee.
Absolutely shocking service.

Leisure Self

2/10

Poor

22 Nov 2025

Dale

Not sure where to start it’s the worst hotel I have in my 48 years stayed in ! Room was filthy, freezing cold and the tv looked like it had been ripped from the wall (it also didn’t work), the WiFi wouldn’t connect and it was smelly. We left within 5 minutes and stayed elsewhere in the city.

6/10

Pleasant

20 Nov 2025

sandra

The Brentwood is clean and cosy, but in need of a bit of TLC. Then again, it was cheap….

10/10

Exceptional

13 Nov 2025

Eneriebe

Clean and safe

Business

2/10

Poor

10 Nov 2025

Suky

One of the worst places ever stayed at

2/10

Poor

10 Nov 2025

Pamela

Horrible!
Really grubby room and someone tried to get into my room at 1.30 am - eventually got a different room at 2.30, as a solo female traveller I did not feel safe at all!

Leisure Self

8/10

Excellent

10 Nov 2025

Pauline

I booked a room in this hotel and on arriving I asked if I could get a room on the ground floor if one was free (accessibility reasons). I was then sent to the hotel next door which isn't as nice as this one in my view, I've stayed before - with as many stairs.

Leisure Self

10/10

Exceptional

04 Nov 2025

Tyler

Spacious clean and tidy kind regards hotel inspector

Business

6/10

Pleasant

02 Nov 2025

John

Room needs refurbishment. It was ok for a one night stay.

Partner

4/10

Poor

01 Nov 2025

Ewan

Room tired and needing TLC.
Bed comfy, linen clean. Easy check-in process.
Don't bother with Breakfast, it's terrible.

Business Self

2/10

Poor

27 Oct 2025

Si

Terrible stay. Was so noisy and nothing was done about it.

8/10

Excellent

26 Oct 2025

Simon

N/A - did not participate in their breakfast

4/10

Poor

21 Oct 2025

Miss

Customer service was awful. Stayed here years ago and it’s gone right downhill.guys in office were hanging over the computer, while another ran up and downstairs to “check “ if rooms were ready. One complained that they didn’t have enough cleaners, yet, they could have lent a hand and helped instead of hanging around there. The entrance lobby was dingy and messy looking. In the morning I went looking for where I could get breakfast and followed the signs, then ended up in a dark downstairs passage. The guy also told us there wasn’t many stairs to our room, yet it was on the top floor, and because we were in for 5 nights, we had heavy bags. Fine and cheap and good location, but I wouldn’t stay there again and wouldn’t recommend it to anyone either

Friends_and_family Friends

6/10

Pleasant

20 Oct 2025

wayne

Reception was fantastic. But chairs were broken needed cleaned.

Partner

8/10

Excellent

20 Oct 2025

Norman

Central location

Friends_and_family Family

2/10

Poor

16 Oct 2025

Roydoya

I wouldn't recommend this hotel to anyone. Worst hotel I've ever stayed in for a one night stay. The staff needs to have some serious training in hygiene. The rooms were not cleaned to a good standard and the staff prepared food without hair nets leading to hair in the food. No telling what the kitchen was like but given the status of the rooms it most likely did not meet the requirements of a good hygiene rating.

Leisure Family_with_children

6/10

Pleasant

04 Oct 2025

Delanie

The place was fine, clean, just a little out of the way. The staff was very very. I’ve tho. The code provided to me did not work the first time and there were a lot of stairs to get to and then back to the reception with my vags. The front desk person was very kind tho and helped promptly.

Leisure

4/10

Poor

29 Sep 2025

Amy

Our room was

Friends_and_family Family

6/10

Pleasant

27 Sep 2025

Sylvia

There were only the bare necessities but that was natural due to the low price. For instance, there was a coffee pot, but no coffee or tea, which was kind of funny. However, the staff were very nice.

8/10

Excellent

22 Sep 2025

Lenora

Only thing was no cup so you could make a drink ,no tea or coffee supplied .

Leisure Self

8/10

Excellent

15 Sep 2025

Rafael

Older property that is convenient

4/10

Poor

13 Sep 2025

David

The bathroom was disgusting, mould on the walls - no shower mat (despite a sign saying to use one), so it was a slip hazard when climbing in / out of the bath to get a shower.
There was a very strong smell of curry when you enter the hotel. Overall, whilst admittedly very cheap - it is not somewhere I would return to. I would rather pay a bit more and feel “clean” when I leave.

Friends_and_family Friends

2/10

Poor

11 Sep 2025

Darren

Do not stop at this hotel it’s shocking !!! Old dirty staff useless no parking

Business

4/10

Poor

09 Sep 2025

nicolas

Room was clean but the hotel and its furniture are old, confort is basic

Friends_and_family Family

4/10

Poor

09 Sep 2025

Stephen

The hotel was pricey, but that was because of Offshore Europe. However, I hadn't realised how much the Brentwood had decayed since I last visited (many years ago). This is not a pleasant hotel - it's in urgent need of refurbishment; the building, it's contents, and its cleanliness are a far cry from anything I would consider acceptable. Fellow customers were noisy, sitting in corridors, and looking like they had been placed there by the authorities (perhaps they had). All-in-all not a nice experience and I won't be staying again. Sorry.

Business Self

4/10

Poor

08 Sep 2025

Jack

The shower didn’t work properly, only had luke warm water, there was also no pressure. There was the old pillow sheets left on the floor from previous. The ironing board was broken

4/10

Poor

07 Sep 2025

Gary

Staff helpful and friendly. Room however was not very nice . Bed uncomfortable , wallpaper hanging off wall, holes in wall , no tea and coffee in room, shower mouldy at bottom.

Breakfast was very nice

Hotel is just very dated

Leisure Partner

2/10

Poor

06 Sep 2025

Charlene

Absolutely disgusting!

Absolutely disgusting. I had stayed at the Brentwood a few years back and it was fine - had no complaints. On this occasion I was appalled at the lack of cleanliness and services provided with my 4 night stay.

The floor was filthy, had never seen a brush or mop in a very long time. As a result, my bed was full or dirt and dust from what was being picked up on my feet. There was no house keeping provided my entire stay, thankfully i had 2 towels to use but I had hoped the bedsheets may have been changed due to the filth form the floor.

The shower wasn't in great condition, a clear build up of grime within the door panels and seals. There was other guests hairs dotted around the room.

Furthermore, the tv didn't work at all and I was awoken throughout the night by banging of doors in the hall. The plug socket behind the bed was loose which was very concerning! The Kettle plug had been Sellotaped together and had no PAT test sticker on it so it was clearly unsafe to use.

I popped into reception on 3 occasions to request a new room, but no one was available so I just had to accept my fate.

Business

2/10

Poor

04 Sep 2025

Graham

Awful, avoid at all costs

Dirty, ripped carpet.
Broken bathroom door.
Mirror light in bathroom did not work.
Shower filthy with hair on the tiles.
TV didn’t work.
Mattress very thin.
No bar or restaurant (perhaps a good thing).
Noisy, people running up and down the corridors all night.

Definitely the worst hotel I have ever stayed in.

Business

2/10

Poor

04 Sep 2025

Christopher

Absolutely the worst, WORST property I have ever stayed at. Disgusting mold in bathroom, torn wallpaper, stained and broken furniture, gross carpets, 1 inch thick mattresses, stale smell, filthy bathroom, no security at front door DO NOT STAY HERE. This is an introduction to a developing nation hotel. Expedia should be embarrassed to have this property listed; total lies in the description. I have fully documented pictures of this pit. DO NOT STAY HERE.

Business_and_leisure Friends

6/10

Pleasant

02 Sep 2025

Karen

Property is old and the room we were in was in a corner with 2 other doors right next to our door. At least one person was talking on his phone outside our door at 10pm and it sounded like he was in the room with us. The place has a sleezy boarding house vibe. Wouldn’t stay again. It could do with a renovation.

Leisure Partner

8/10

Excellent

29 Aug 2025

Gina

Everything was great except was noisy at night

Leisure Partner

2/10

Poor

25 Aug 2025

Carol

Terrible Avoid!!

Avoid at all cost. Paid for the room but when we arrived they had cancelled the room as the hotel was overbooked. Apparently they give on a first come basis regardless if you’ve paid or checked in online. Check in was at 2pm and we arrive at 3pm! No apology or help to find alternative accommodation. So far no refund as hotel.com weren’t aware of the cancellation

Friends_and_family Friends

6/10

Pleasant

24 Aug 2025

Verified traveler

Could have been better

Its was good but not best experience.
Pros: Close to union Square, room is clean, breakfast is good.
Cons: shady location, no options for early check in and late checkout, your are at mercy of reception people for customization, too noisy from outside noise

Partner

8/10

Excellent

16 Aug 2025

Edgardo Oscar

Very good location. Very convenient and had everything I needed, a bed, a bathroom. Hot water all the time. It suited me very well for the price I paid. 👍

Leisure Self

4/10

Poor

13 Aug 2025

David

Correct info on parking was hard to get before arrival and staff were very impatient.

Leisure

2/10

Poor

11 Aug 2025

Debbie

This has to be the worse place I have ever stayed!
Firstly the car park was awful round the back of the hotel, limited spaces as most of them were filled with furniture and dirty mattresses. Paid £33 for the pleasure of parking there!
Our 1st room was disgusting, no functional window and a blind that wouldn’t close. Mold everywhere and not a bit of the carpet that wasn’t clean. A door that went directly into the room next door, tissue in the hold for the door handle and could hear every word next door was saying.
Went to reception to ask for another room but as it was late on they said the couldn’t do anything until the morning. The man on reception tried to sort our blind but it still wouldn’t fully close. Never slept a wink. Went to reception in the morning and was told we had to wait on a room being cleaned. We eventually got this room at 6pm but in the adjacent hotel, and this room was worse than the first one.
Was stinking of cigarettes and there was cigarette ash everywhere, the carpet was absolutely disgusting and clearly hadn’t been cleaned. Every inch of this room was awful. Worst thing was a used condom behind the bin under the desk. Again went to complain to reception and was greeted by a very rude and arrogant man who refused to assist with anything. Not his problem as he had already given us another room.
Visited reception 5 times with complaints and they don’t give a . tried to get refund but was rejected as they said we never told them about our issues! Avoid

Leisure Partner

2/10

Poor

11 Aug 2025

Csilla

Terrible overall

8/10

Excellent

11 Aug 2025

ANTHONY

Nice enough hotel for price paid. Very convenient for shopping, amenities & transportation.

Leisure Friends

2/10

Poor

09 Aug 2025

Robert

Avoid this hotel

Awful experience. Hotel iver booked and left us steanded. No help from staff. Avoid this hotel.

Business

4/10

Poor

07 Aug 2025

Michael

Avoid this Hotel

I don’t know how this hotel received the rating it has. Some observations:
- the hallways have not been vacuumed in ages noted by the thick accumulation of dust around the edges
- the room had a desk that was merely a cut piece of laminate with a raw edge that could never be kept clean nor hygienic
- there was old soap in the shower soap holder that is of indeterminate age
- no information is available in the room regarding nearby facilities
- the TV does not play any live channels as the aerial system has not been maintained
- and final insult was the towels left in the room where in fact no bigger than a floor mat. This required going to reception to ask for real towels.
Interestingly, we spoke with another guest who was staying for work. He told us that his office had booked it and has told them to never book this hotel again. He had approached us with similar concerns about the conditions.
Overall a very poor experience. I would not recommend this Hotel.

Partner

2/10

Poor

04 Aug 2025

Boyan

disgusting

Disgusting smell in the corridor over the 2 days of our stay; visible dusts on the in-room table; thick marks and dusts on in-room carpets. My young son also got several bits on his head during the stay - not sure what bit, but they should come from the bedding. This is the worst hotel we have stayed in the UK over years. Not recommended at all.

Friends_and_family Family

2/10

Poor

04 Aug 2025

Richard

Dirty building and rooms. Too hot and bugs all over the bed

Leisure Family

2/10

Poor

02 Aug 2025

mark

Worst ever service

Appalling Experience – Booking Cancelled Twice, Price Hiked, and Refund Mess

I had an incredibly frustrating experience with Brentwood Aberdeen City Centre near Union Street. I originally booked a room well in advance, only for the hotel to cancel my reservation without warning. The same room was then immediately relisted at a higher price.

Trying to salvage my plans, I rebooked at the inflated rate — only to have that second booking cancelled just one hour before I was due to arrive. No call, no apology, just a generic cancellation email. I was left stranded, tired, and scrambling to find last-minute accommodation.

To make matters worse, the hotel said they’d issue a refund — then followed up with another email telling me to request the refund myself. That triggered even more stress, as I now had to explain the situation to Hotels.com, making it clear that I didn’t cancel anything — the hotel did. And yet, they had the nerve to try and charge me a cancellation fee.

This was hands down the most unprofessional, dishonest experience I’ve ever had with a hotel. If you value peace of mind, avoid this place at all costs.

Business

10/10

Exceptional

01 Aug 2025

Martha

The Travelodge was very convenient to everything: the train station, the royal mile, man places to choose from for meals, the bus, the tram, in short, everything you could want.

Leisure Family

4/10

Poor

01 Aug 2025

julia

We knew it would be basic but it was sooo noisy. This was from the room above to past midnight. Banging and the could hear the talking. It was very late. The street outside was also noisy with people arguing etc. There is a very large staircase that leads from the station to the elevation of the hotel. There is probably another way to arrive but this was the most direct and it was very difficult. Had to phone a number to get someone to do check out. After the call a person did arrive at the desk.

Leisure Family

2/10

Poor

29 Jul 2025

Corin

Cancelled by hotel

Hotel cancelled on day of booking. Booked over 4 montgs prior. No support or help to find alternative accommodation.
Then hotel keep asking for review your stay.

Self

6/10

Pleasant

25 Jul 2025

Kate

Budget hotel review

The blind on the window didn't work. The carpet was threadbare. I had to crouch down to fit under the shower (I'm six foot tall -not especially big).
The room was ok. Staff were fine. It was clean. The location was close to the restaurants, bus train and ferry so that was convenient.

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Matthew

It is an older building so the layout is very interesting with lots of stairs to various different levels. It is not tall so never to many stairs to your room.
Union street is only a block away and it has everything you want on it.

Leisure Family

2/10

Poor

20 Jul 2025

Verified traveler

Two words: bed bugs

We found BED BUGS in the first room we got given (room 9: be careful), and the room we got then moved into was dirty, didn’t have a functioning bathroom light, and wasn’t made up throughout our stay. Wouldn’t stay here again if they paid me

Partner

10/10

Exceptional

15 Jul 2025

Karl

Nice area

4/10

Poor

14 Jul 2025

Diane

This once is very run down and the room had cobwebs and the bathroom had hairs etc. there was a fusty smell. The place needs upgraded.

Leisure Family

2/10

Poor

13 Jul 2025

Jill

Avoid.

Booked knowing wasnt high star rating but wow it not even worth a one. We had limited time(1night) as were up for occasion so had grin and bear it unfortunately,although i did clean it quickly(i own a cleaning business). Place not far from been condemned!!

Friends_and_family Family

4/10

Poor

13 Jul 2025

Scott

Very old fashioned needs a major re furb

Self

4/10

Poor

05 Jul 2025

Karl

Very Tired old hotel very much in need of attention. No wonder it was only hotel under £100 that night. Won’t be returning.

Business Self

6/10

Pleasant

30 Jun 2025

Rune

Nice and friendly staff. The hotel needs an upgrade. In 5 days they never changed towels, made the bed or emptied the litterbasket.

Leisure Partner

6/10

Pleasant

29 Jun 2025

Jasmine

Location was perfect as it’s close to union square but the room it self was not cleaned properly. My room had a hole in the door and was broken at the bottom. There was black mole on my bathroom floor. Bed had stains. The carpet flooring had a hole in it. The vent in the bathroom has dust all in it. My heating didn’t work ether

8/10

Excellent

29 Jun 2025

Jamie

Property could do with a face lift. Very tired. Are room was clean but a massive crack in window. Marks in carpet. Staff were very food. Close to city centre.

Leisure Partner