Bill John

10/10

Exceptional

01 Mar 2026

kazuyuki

Old, but cleaned well. Convenient location, near JB central and food court. Staff is friendly. It is worth.

10/10

Exceptional

05 Jan 2026

kok khiang

Good

Leisure Family

6/10

Pleasant

30 Dec 2025

Carolyn

Room was not as clean as you'd like. Showerhead overhead was very bad looking and needed help to figure out how to get the water to work, the handle fell off. However, very comfortable bed and pillow. TV worked well. Conveniently located. Staff was helpful. One big negative is you can smell cigarette smoke in the corridors and it can seep into the rooms. I'm a non-smoker so I don't like that.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Yutaka

JBセントラル駅から至近で価格が安いが快適なホテルです。

10/10

Exceptional

22 Oct 2025

Mohamad Fazillilah

Excellent

Leisure

6/10

Pleasant

01 Oct 2025

Howard

Slept good room very basic
Perfect for a cheep one night stay

Partner

10/10

Exceptional

01 Sep 2025

ZHI YAN

Located in the older part of JB town. Near City Square, JB Sentral and CIQ. Lots of food options. Only complain is that the bed is too soft and there isn’t a hair dryer in the room. It’s a quite stressful unloading luggage if arriving by car because the one-way street is very narrow and no other vehicles can pass your stationary vehicle. Although there is a huge police station just down the street, walking around at night didn’t feel safe.

Leisure Partner

6/10

Pleasant

29 Jun 2025

wan

We were asked to pay a deposit of rm$10 per room but this deposit not returned to me upon check-out so I'm not sure if it's a refundable deposit.
Staff at check-in was pleasant and accommodating.
Asked for a change of room as the first room assigned, there's pool of water in-between the glass surface and wooden table + broken glass corner covered with a plastic sheet. Room smelled terrible too. Staff immediately acted upon our request. 2nd room was ok but noisy since it's at level 1 facing a coffee shop. Still smelled of cigarettes though.
We hv a 2nd room at higher floor, was ok but can smell cigarettes when other guests are smoking in their room. The door doesn't seems to lock well so we were kinda worried. Beds were too soft for comfort.
In one room, water was leaking from the hose when turned on the shower head. Hot water was consistent. Even the sink tap has hot water option. Air con was very cold in one room, but the other room was hot.
There's fridge and water kettle in the room. Shampoo, shower gel and toothbrush toothpaste and bath towels provided. Coffee and tea with creamer and sugar provided. Air dryer provided upon request.
Hotel was within a lane with lots of eating options, you will be spoilt for choices. Environment wise may not be ideal for females especially late at night. Very near city square and the heritage street.

Leisure Family

6/10

Pleasant

16 Jun 2025

Lim Poh Chin

Only 1 mug & a disposable stirrer. Unable to adjust aircon temp or wind speed (fixed at 17 degrees) & was very very very loud. No soap tray in the shower cubicle/ need to reach out to take soap from basin

6/10

Pleasant

15 Jun 2025

Ronald Hasem

Can’t watch TV poor signal. Overall okay.

Leisure Partner

4/10

Poor

22 Apr 2025

Kai Siang

Not Perfecto

Leisure Friends

10/10

Exceptional

17 Feb 2025

Bhawna

Very convenient close to the mall and border staff is very friendly and helpful

Leisure Partner

8/10

Excellent

21 Jan 2025

Pamela

The hotel is close to the train station but the area around hotel was dirty and many homeless people sleeping on sidewalks. The river walkway and night market two street over was great. The bed was really comfortable but room showing lots of signs of age. And mold in the bathroom could use a scrub. Good night sleep and it served its one night purpose.

Leisure Partner

8/10

Excellent

18 Jan 2025

emmet

Small simple hotel, very convenient location, helpful staff at reception desk. Dated room,but comfortable bed, good wifi and shower.
Lots of activity, restaurants and street life just outside, perhaps appropriate for a border crossing city.
Not fancy but did the job, would stay again.

Leisure Self

10/10

Exceptional

28 Dec 2024

Lee Katarina

LKC

A good place to stay with friendly hotel staff. Davey the receptonist was very nice and accommodating.The bed and pillows were sooo comfortable. There were 2 shopping malls within walking distance and those that were not, I rode with InDrive which was much cheaper then Grab. Plenty of street food shops around the hotel and very cheap. I would stay here again. Thank you Belllo Hotel.

10/10

Exceptional

12 Dec 2024

Jimmy

A hidden gem of a property in downtown Johor Bahru. Extremely convenient location for access to food & shopping. Rooms are clean with running hot shower, and it is large enough to open up a large suitcase on the floor without falling over it.

8/10

Excellent

09 Dec 2024

Shirleen

So far so good

Leisure

10/10

Exceptional

11 Nov 2024

Dhinesh

Located vwry near to JB central. Easy to access.

10/10

Exceptional

08 Sep 2024

Jenny

This is our 2nd time staying at this hotel. The staffs are super friendly and near lots of dinning options around the hotel. The only set back we experience in this stay were noises around the corridor and loud closing of doors from other guests at weeks hours(I.e. 2am to 3am). If u r not a light sleeper like myself there will not be an issue.

Friends_and_family Friends

8/10

Excellent

17 Aug 2024

Leigh

This was a small lower end hotel however put us in among the people who were very friendly. The hotel staff were welcoming and it was very clean.

Leisure Partner

10/10

Exceptional

08 Aug 2024

Verified traveler

Nice and simple hotel

Staffs were super friendly and lots of great food around. Also near Parsat Karat too.

Partner

10/10

Exceptional

23 Apr 2024

Elliot Hon Yuan

A lot of restaurants around.
No parking available.

Partner

10/10

Exceptional

24 Dec 2023

Verified traveler

Great short stay in a convenient environment

It’s a great place to go as a couple as the room is a little bit small. my experience with a baby has been good so far. Very convenient as it’s near city square and also easy to locate the hotel. Have no trouble going back Singapore as it’s only bout 5-10mins walk to custom

Friends_and_family Family

2/10

Poor

16 Dec 2023

Wenyong

First & the Last Time Stay

Not the cheapest hotel near JB sentral, only reason I chosen this hotel was due to it's location and cheaper price during my booking period. Stayed there for 2 nights and no housekeeping or refilling of the amenities done. Actual room outdated and worn down, deferred greatly from the photos listed. Should only be graded 1 or 2 star hotel, my first and last time stay here.

Self

4/10

Poor

15 Dec 2023

jason

Not recommended

Smaller hotel than I expected. Room and hotel nothing like in the pictures. Worn and dirty in the room, especially the bathroom. Broken safe, broken door catch in bathroom, filthy shower screen, bed way too soft, about 1/5 for hardness, 1 channel in English (news).
Bonus points...Enough sockets, Aircon and fridge both worked

Self

2/10

Poor

13 Nov 2023

Phyllis

Worst hotel ever booked

Very bad hotel experience. Room is old and bed sheet are stained. The room looks old and wall badly stained. No luggage tag for luggage storage. Checked in and checked out in less than 10mins. Totally different from the photos on hotel.com. Worst hotel room ever enter.

Partner

10/10

Exceptional

07 Nov 2023

Yap

Comfortable n good lighting

Business Self

6/10

Pleasant

20 Aug 2023

Dzulina

The staff undercharge us after we had make the payment. There was a dispute during check-in. In the future, the staff should fully aware of the right amount of the payment to avoid any misunderstand & inconvenience. There should a letter from the hotel or the management of the tourist tax as a proof. Thank you.

4/10

Poor

14 Aug 2023

Verified traveler

Basic hotel

This hotel looks nice, has great staff, and is clean but the rooms are quite basic. They either face a very noisy street or have windows facing inside the building, i.e indoor windows. There were no bedside lamps and the faucet handle in my shower fell off. On the good side is that there are many restaurants just across the street with excellent food 24 hours per day. On the bad side is that the restaurants - at my stay at least - had some extremely noisy customers who wake you up at 04.00 am every night, so bring your earplugs if you stay in one of the rooms facing the street. If this was a two star hotel I would give it a good rating but for a 3 star hotel I would much expect better.

Business

6/10

Pleasant

28 Jul 2023

Junyao

It ok for the price . But i should havs spent more for better hotels

Leisure Partner

6/10

Pleasant

15 Jul 2023

Nittha

The front desk is nice

2/10

Poor

06 Jun 2023

Nutch

The room is totally unlike the photos on Expedia. No decoration at all. Just bed, table and a chair. No bed-lamps, no decorations, even no bath mat on the first day of my arrival.

Leisure Self

8/10

Excellent

21 May 2023

SEE

Family trip

Stay in a family room. Quite big but the room isnt as clean as there is a carpet which looks dirty. Wifi is troublesome cos must change password everyday

Friends_and_family Family

10/10

Exceptional

14 May 2023

Alexander

Comfortable stay, close to JB central.
Would staybthere again

Self

10/10

Exceptional

22 Feb 2023

Erla

Convenient

Leisure Partner

10/10

Exceptional

28 Jan 2023

Verified traveler

Very friendly receptionist

Room was clean, bed was comfy. Nice stay

Near to the shopping mall

Self

4/10

Poor

13 Dec 2022

Jui Yi

Very bad service

Reception not friendly and helpful. Safe box not work and no help from Hotel. Refuse to change room as they said rooms are full.

Self

8/10

Excellent

30 Nov 2022

Lai

The rooms r neat n tidy.Bathroom v nice design n clean.Overall I recommend this hotel to others.

Leisure Self

10/10

Exceptional

13 Nov 2022

LAI POH

Location is convenient to walk from city square. Price is reasonable. One not so good point is the sound proofing, other than that is good.

Leisure Friends

10/10

Exceptional

23 Sep 2022

Shakeela

Its was a good stay as we had free upgrade to premier room and stayed in the highest floor.The bed is very comfy.

Friends_and_family Family

6/10

Pleasant

08 May 2022

Verified traveler

So-so

Not on the cleanest/safest street, but it’s very near the customs. My only concern is the cleanliness of the room… but otherwise, it was alright for a short stay. No parking available tho.

Self

8/10

Excellent

05 Apr 2022

WONG

Good value for a budgeted stay

Thank you for giving a Free upgrade to Deluxe Room on Monday check-in. Room is clean and well maintained.Bed is soft and comfy. A little noisy from the street but the windows and thick curtain insulated the noise

Partner

10/10

Exceptional

23 Mar 2021

Verified traveler

Small. Cozy. Stylish. Clean. Recomendable in the heart of Johor Bahru

Friends_and_family Family

10/10

Exceptional

20 Mar 2021

Verified traveler

Polite and helpful staff.. room s properly clean. Wifi connection s fast.

Leisure Self

8/10

Excellent

13 Sep 2020

wan

looked like been downgrade
previously have hair dryer in the room
but this time i stayed realized no more
understand the room is vacant at least 3 days before guest upon arrival
if possible cleaner should clean another round before the guest arrival so that the room won't be dusty a bit

Business_and_leisure Self

8/10

Excellent

20 Jul 2020

Verified traveler

Hotel facilities is rather good and clean. However parking is not available and need to pay additional to park at nearby private parking.

Leisure Family

10/10

Exceptional

19 Mar 2020

Verified traveler

I travel around Singapore & Malaysia a lot this is the best Boutique Hotel I've found and great value for money. Staff have a great can do attitude. A big 7eleven below for anything u might need.

Business_and_leisure Self

6/10

Pleasant

24 Jan 2020

Verified traveler

Good location, very good price but room abit old and unclean.

Leisure Self

6/10

Pleasant

19 Jan 2020

Verified traveler

Near JB Central and City Sq Mall, simple and basic.

Leisure Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

Good and nice hotel. Cozy. Good for short trip. Bed slightly too soft.

Leisure Partner

10/10

Exceptional

08 Jan 2020

Verified traveler

Good stay in City Area

The stay was good. Very convenient to eatery and shopping centre. Staff was polite and friendly.

Self

8/10

Excellent

06 Jan 2020

Verified traveler

Satisfied with this experience especially with a great staff team. Everyone is welcoming and polite at all time. Feel safe once we stepped into the hotel. The room is in fairly good room condition and clean with a comfy queen bed. However, the bathroom is small and old but overall it’s worth the value.

Leisure Friends

10/10

Exceptional

04 Jan 2020

Verified traveler

Very friendly counter staff. Check in and out process very fast

Leisure Friends

8/10

Excellent

02 Jan 2020

Alvin

The hotel has all the basic amenities for a short overnight stay...

Leisure Partner

10/10

Exceptional

31 Dec 2019

Verified traveler

Great property close to shopping nice staffclean hotel

Leisure Family

4/10

Poor

27 Dec 2019

Verified traveler

Firstly tissue, toilet paper was not refilled at all.
Secondly stain in bedsheet and blankets.
Thirdly smoke smell always lingers despite request for non smoking room.
Fourthly wifi down upon arrival.
Fifth, room door unable to auto lock by itself, require several times of open and close to work.
Sixth, environment too noisy to sleep and noise isolation is bad.
Seventh, air con unable to control temperature.

Lastly their housekeeping topple out air freshener, causing our clothings soak wet. Staffs remain quiet after highlighting. Very disappointed on this

Leisure Family

8/10

Excellent

23 Dec 2019

Verified traveler

The location is ideal for local foods. I could find many eating places within the vinicity recommended by food columnist. The staff is friendly and helpful.

Leisure Partner

8/10

Excellent

21 Dec 2019

Verified traveler

Staff were helpful and friendly!

Amazing staff

Partner

8/10

Excellent

13 Dec 2019

Verified traveler

Very friendly staff. Walk is very thin and could hear conversation from the corridor

Leisure Partner

6/10

Pleasant

09 Dec 2019

Kumjingsin

When I first arrived to the room there is no towel, hand soap and shower gel and hair shampoo in the room and I need to go and tell to the counter people. When I sleep, something bite my foots and back of neck.

Friends_and_family Family

10/10

Exceptional

04 Dec 2019

Ak

It is conveniently located for people who like to enjoy local food and also close to C.I.Q area.
The bathroom is quite spacious and I like the toiletries provided.
Friendly and helpful staff.

Leisure Partner

10/10

Exceptional

26 Nov 2019

Verified traveler

2nd time staying, everything was great. Great service and the room was clean. Overall enjoy my stay there.

Leisure

10/10

Exceptional

26 Nov 2019

Emerson

Like a second home. Even more comfy

The location is convenient ,the room is comfy than my home and large even for a single room. I would recommend to all my friend if they visit Johor.

The staff is friendly and nice. I love here.

Self

8/10

Excellent

25 Nov 2019

Eddy

Convenient location. Coffee shops below, 7 Eleven next to hotel, 5 to 10 min walk to City Square.
Easy to get Grab. Rm10 to Southkey Mall.
No facilities, only rooms. Small deluxe room, not ideal for families. Basic provisions- hair dryer, toothbrush, toothpaste, shampoo, bath gel, soap, coffee making facility, wifi, TV.
Little walking space in the room.

Leisure Self

6/10

Pleasant

17 Nov 2019

Verified traveler

Good location but not well-rested

Good service, decent amenities, great location. Zero soundproofing so didn't get a good night's sleep due to rowdy guests and noise made during housekeeping.

Partner

10/10

Exceptional

17 Nov 2019

Fiona

Short trip for shopping

Friendly staff greeting guests with pleasant smiles. Fast and smooth check in and check out process. Small hotel yet comfortable. Good for basic needs of accommodation if going out for the day and just come back sleep at night. Convenient location to JB Sentral bus terminal which has bus to KSL and Mid Valley shopping malls and nearby to City Square Mall. Value for money.

Friends_and_family Family

8/10

Excellent

30 Oct 2019

norhayati

Simplicity hotel

Great. Simple night

Partner

8/10

Excellent

26 Oct 2019

Tang

Central in location. Very accessible to food, shopping and transport

Leisure Family

10/10

Exceptional

26 Oct 2019

Ahmad

Clean, decent, well equipped room

Leisure Family

8/10

Excellent

12 Oct 2019

Verified traveler

Its in the central and very convenient n accessible to shopping n food the hotel is super clean n service is good

Business_and_leisure Family

8/10

Excellent

25 Sep 2019

SEE

Great stay.

Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Belllo hotel was good. The location was just nice , food was easy to get and the staff was good too. Very polite and friendly. He derserves better opportunities if given the chance

Leisure Family

8/10

Excellent

23 Sep 2019

Mun Keong

Reasonably Good Hotel

It is not exactly a clean neighborhood. But plenty of night hawker foods around especially in late night. It is located in walking distance to the JB CIQ and City Square Mall. These the reason I choose this hotel as it suited my needs.

Business

8/10

Excellent

10 Sep 2019

Verified traveler

Staff is friendly and helpful. Very prompt service.

Leisure Friends

10/10

Exceptional

04 Sep 2019

Nam Khim

Basic clean hotel in a great location

Basic clean hotel. Good for over night stay in JB. Convenient location. Nice street food around the hotel in the evening (char kway tiao!) till late night and many local breakfast options. Very friendly staff.

Partner

8/10

Excellent

21 Aug 2019

Willem

This is a high value relatively low cost hotel in a great location with extremely helpful and friendly staff. We enjoyed our stay and the location

Family

4/10

Poor

12 Aug 2019

Verified traveler

Good:
Great location 5 mins walk from City Sq, easy to locate, 7-11 & a few eateries nearby, security guard at night. Customer service wasn't exceptional but acceptable. Check-in & check-out was a breeze. Complimentary bottled water, toiletries, coffee/tea, hairdryer, safe, kettle provided.

Bad:
Requested for room on high floor & 2 single beds but was given room on low floor & a queen bed. Had problems with the wifi log in but was resolved quickly. Wifi wasn't very fast. Furnishing in room was very worn & felt like it hasn't been cleaned except the cupboard which looked new & toilet. Stains on walls, table & toilet seat. Floor was very dusty, towels were old, worn & not white anymore. Room wasn't very well ventilated. Very small hotel with a narrow lobby & small lift.

Was very shocked & disappointed at the actual condition of the hotel & room as it looked totally different from pics & reviews. Felt more like a 2-2.5 star hotel. Not value for money given its condition. Didn't feel comfortable staying there at all. Definitely WILL NOT stay at this hotel again, would rather spend my money elsewhere.

Leisure Friends

4/10

Poor

10 Aug 2019

Verified traveler

Hotel established in 2017 but furniture and amenities seems like decade old. Door latch is broken, bed headboard framing came off, huge cockroach crawling above bedside wall in middle of night and room top hung window lock is broken the smell of street food from night market filled up the room. Bad experience.

Leisure Family

6/10

Pleasant

09 Aug 2019

Chester

Telephone was not working. Told the staff but nothing was done during the 2d1n stay. Table looks old with cups water marks on the wood.
WiFi code wasn't working for the first code which was given to us. Location is excellent though

Leisure Partner

8/10

Excellent

04 Aug 2019

Verified traveler

Good hotel near food street

Although the Suite we booked was a bit small, overall the stay was good; clean room, good service and good location near food street. The only thing lacking is slippers and only one bath towel per guest.

Family

10/10

Exceptional

02 Aug 2019

Verified traveler

Security checks was imposed so as to keep away from intruders at the main entrance.
I was impressed by their safety and security pessonel.

Leisure Self

4/10

Poor

18 Jul 2019

Lala

It’s not like pic shows, got sofa, big room.... A bit noisy in the mid night. But all the staff’s service is really good. The location has many things to eat.

Leisure Partner

8/10

Excellent

16 Jul 2019

Verified traveler

Very near citymall n local food ,behind the small lane or alley,in the evening, they have local zhi char

Leisure Family

8/10

Excellent

13 Jul 2019

Verified traveler

nice place ,clean ,new and good wifi and excellent location near Singapore Johor Bahru causeway.
However no luggage storage facilities even for returning guests.A major weakness as competitor hotels on the same road have these facilities like Meldrum Hotel, Hanya Satu Hotel

Friends_and_family Family

10/10

Exceptional

23 Jun 2019

Chang

10/10

All Staffs were friendly and helpful. Although check in time is 3pm , the staff so nice to check for room available to let’s us check in before 12pm .
The room is clean and bed is comfortable.
The location is convenient, walking distance to shopping malls and food streets.
We will book again for next trip if hotel room is available 👍

Partner

10/10

Exceptional

23 Jun 2019

ABMC

the check in/ check out is very simple, the staff were extremely friendly and pleasant. the room's amenities were sufficient, cleanliness is good. i love the toilet/ bathroom which is huge and clean. bed is soft and comfy.

Friends_and_family Family

6/10

Pleasant

23 Jun 2019

Verified traveler

The room cleanliness and staff service is good, location is ideal as well only thing to improve is that it is too noisy, can hear others very clearly talking, walking and opening the door outside when we are in the room. Other that day it's really good..

Leisure Friends

8/10

Excellent

19 Jun 2019

Verified traveler

The location is very convenient to go to other shopping malls in the vicinity. The staff is friendly and helpful. Lots of eateries are nearby too

Leisure Family

6/10

Pleasant

15 Jun 2019

Verified traveler

Not the first time staying here. However, the room this time round was smaller and not as clean (especially between the toilet tiles). Upon check in to the room at around 8pm, the floor was still wet. Hope this can be improved and look into.

Leisure Partner

8/10

Excellent

11 Jun 2019

Verified traveler

Near City Square and easy to find food. Location is good.

Leisure Family

8/10

Excellent

05 Jun 2019

Verified traveler

Overall very pleasant stay

It was good! The sheets and towels were a tiny bit stained but I didn't mind too much.

Partner

10/10

Exceptional

01 Jun 2019

Verified traveler

Great staff, all very friendly and helpful.

The bed is nice and air con are great.
The shower is great too.

The price is reasonable.

The location is great with city square and other shopping mall around.

The coffee shop and night market food stall are great too.

Whole family enjoys it.
Will book again in the future.

Happy Guest 😁

Leisure Family

8/10

Excellent

01 Jun 2019

JACQUELINE

Great location & great stay!

Stayed at Bello several times whenever come to JB for shopping trip. Great location & great stay!

Partner

6/10

Pleasant

01 Jun 2019

Verified traveler

Ok for 1 night

Location and price were good, but window was internal, thin walls, aircon dirty and floors wet upon checkin.

Family

6/10

Pleasant

24 May 2019

Verified traveler

Easy excess mall, eating place and friendly staff

Is convenient shop &eater just outside except the noise in nite and smell smoking smell although non-smoking floor. Mall is near by too. Should include room slipper as the floor not clear.

8/10

Excellent

22 May 2019

Whuang

Relax

Hotel staff is frenidly and location near street eating and city square shopping area.

Partner

8/10

Excellent

27 Apr 2019

Verified traveler

Clean, good and affordable price

Business Partner

4/10

Poor

27 Apr 2019

Clarice

We've booked a premier room. Upon checkng again online, we realised we were given a deluxe room instead of premier room. We loved the location. Will there be a refund or free upgrade on our next visit?

Leisure Family_with_children

4/10

Poor

25 Apr 2019

Wayne

Pros:
1. Check in was smooth and fuss free. Front desk staff was very polite.
2. Very ideal location. Near CIQ with 7-eleven next door and hawker food opposite.
3. Wifi connection strong.

Cons:
1. Room was small and poorly equipped, 1 of 2 bedside power plug not functioning. No slippers provided.
2. Flooring was not carpeted.
3. Floor tiles and wall was always covered with condensation due to poor temperature control in entire property.
4. Walls were thin.
5. Floor was particularly dirty.

It’s an alright place for a short stay if you’re not fussy, especially if it’s priced right. For me, I was disappointed that the basic things were not done right.

Leisure Partner

8/10

Excellent

22 Apr 2019

Verified traveler

Weekend

It was good and staff were friendly.

Partner