Name: Holiday Inn Guadalajara Select
Address: Av. Ninos Heroes : 3089, Guadalajara, 44500, MX

8/10

Excellent

19 Jun 2026

Alfonso

on the bathroom , there was a very noisy like drilling, especially in the nighttime hen l'll let you sleep
IB unhappy

Family_with_children

4/10

Poor

28 Apr 2026

Adriana

When we first arrived we reported the issue of no A/C in the room they said some one would take a look,no one came or called back. The next day before arriving at breakfast I stopped at the front desk to repost it as well. Time went by spoke to the manager she stated an engineer would go, we spent hours locked up in hot room due to the cartel situation, pool closed no where to go, hot room no A/c no option of a fan or to move us rooms. And not to mention the times they would confused and charge for breakfast that was already paid with the stay included. Very unprofessional.

Family

8/10

Excellent

22 Apr 2026

Alonso

It is a good and reasonable hotel for business travelers as well as short term tourists.
The room is exactly what you expect. A comfortable bed with clean sheets. A bathroom with good towels. The room is a typical upper mid range with all necessary equipment.
The staff is very pleasant and helpful. Nothing to complain about.

Partner

10/10

Exceptional

24 Feb 2026

Annabel

The hotel and staff did a amazing job. The city was on lockdown due to the situation happening. The took care of everyone they feed everyone. We felt secure.

8/10

Excellent

02 Feb 2026

Luis

Yes

Friends_and_family Friends

10/10

Exceptional

27 Dec 2025

Leanna A

Unable to rate the breakfast, we were not able to stay for it. The facility was close to the area were I was moving. Traffic was ok. Not much noise. Room was excellent, room was clean.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Rony

This place is amazing! Will be coming back soon

10/10

Exceptional

16 Nov 2025

Arely

Excelente hotel, staff muy amable, instalaciones limpias y amenidades 10/10! Muy familiar.

Leisure

10/10

Exceptional

06 Oct 2025

NICOLAS

Gran staff. Habitaciones cómodas y espaciosas. Gimnasio bastante funcional y desayuno completo delicioso!

Business_and_leisure Partner

10/10

Exceptional

01 Oct 2025

Francisco

Nice

Leisure Family

10/10

Exceptional

13 Sep 2025

Andres

Excelente servicio, instalaciones limpias, personal amable

Business Self

2/10

Poor

01 Aug 2025

Alejandro

Roof keak at 12 at night, didn't get refund ir anything front desk ruth,

4/10

Poor

02 Jul 2025

Alonso

The room was ok. The service pretty bad. One example: no water glasses in the room. Called to request 2 glasses and one hour later nothing. Called reception again and I was informed that it was not the responsibility of the hotel. I had to call the manager in turn to finally get the glasses. One worse thing: I was charged money for no reason when I had left the hotel

Business

2/10

Poor

20 Jun 2025

Jose Antonio

Did not get what I reserved

10/10

Exceptional

19 Jun 2025

Phoebe

I stayed here for 10 days and it was a great experience! Staff was super nice, and the room was amazing. Loved the view! I had an accessible room and it was perfect for my situation (recovering from surgery). Overall a wonderful time

Leisure Family

4/10

Poor

19 Jun 2025

Rigoberto

Well actually the room was good 👍 check in was also good the only thing tht made upset was they didnt have the pool functioning thts the only thing we got the hotel was for the pool cause on the pictures it looked great and my girls wanted a pool if they would of had a warning stating tht the pool wasnt functioning i probably wouldnt of got it cause we were looking for hotel with a pool but other than tht the room was good

Leisure Family

6/10

Pleasant

03 Jun 2025

Jose Enrique

The hotel was being remodeled and they didn't have the pool open. The reception was very rude.

Business_and_leisure Family

8/10

Excellent

02 Jun 2025

Ernesto

Great location

10/10

Exceptional

30 May 2025

LILIA

Excellent

Self

10/10

Exceptional

17 May 2025

Genaro

👍

Partner

6/10

Pleasant

27 Apr 2025

bernardo

El estacionamiento es con Costo adicional. La altura de la regadera muy abajo y fue incómodo. Mido 1.80.

Business_and_leisure Family

10/10

Exceptional

23 Apr 2025

Javier

Very convenient location, always clean, and staff always friendly

Business_and_leisure Self

8/10

Excellent

31 Mar 2025

Jesse

Clean

10/10

Exceptional

09 Mar 2025

luis

Love this place.

Self

10/10

Exceptional

06 Mar 2025

Arturo

A very pleasant stay. Other than when I arrived late and wanted to have dinner, they had no waiters and only offered me room service. I had breakfast buffet and one lunch one dinner. There is room for improvement on the food, too plain

Business_and_leisure Self

10/10

Exceptional

27 Jan 2025

Graciela

Excellent

10/10

Exceptional

06 Nov 2024

Anthony

A1

4/10

Poor

27 Oct 2024

Jaime

Staff was very unhelpful in the reception area - ask us to carry our own luggage to the room … told us to flag down a taxi on the sidewalk when I ask if they can call a taxi for me…. Terrible service in the reception area.

Business Partner

10/10

Exceptional

30 Sep 2024

Thomas

The check in was easy and quick, the staff were very pleasant and helpful and the rooms were very clean. My only complaint was the traffic noise outside the hotel, whic if you are on the wrong side, can get rather noisey.

Business

10/10

Exceptional

05 Aug 2024

Lizbeth

Super clean

10/10

Exceptional

29 Jul 2024

Anthony

The staff and hotel is an excellent place!

10/10

Exceptional

26 Jun 2024

Adalilia

Todo buen

Leisure

10/10

Exceptional

13 May 2024

Ernesto

.

10/10

Exceptional

01 May 2024

Carlos

Great service

Great experience. Staff rocked

6/10

Pleasant

02 Apr 2024

Jon

No room emenities except a mini coffee pot and a safe. Not exactly cleaned well. Bar, lounge and restaurant a bit overpriced. Room service was good.

Business_and_leisure Self

10/10

Exceptional

21 Mar 2024

Alejandro

Clean

Leisure

10/10

Exceptional

25 Dec 2023

Patricia

Excellent location

Leisure

6/10

Pleasant

25 Oct 2023

Jordan

Hotel was very clean, especially the bathroom. Room was especially clean for how dated it was. For example, there were not enough plug-ins, and some equipment was broken (sockets, window curtain). However, staff does an amazing job keeping this dated hotel in tip top shape. For example, they thoroughly cleaned (including bleach) the rooms and even asked if we wanted extra cleanings when the do not disturb was on the door (when they saw me in the hallway). Another example of their amazing service is they physically carried a refrigerator to our room when we asked if we could have one. Some complaints: Gym is in need of repair and updating, the steam room is not functioning, the pool area lacked attention, and the breakfast buffet was not good. Food to order was much better, though. And i cannot overstate this: each and every one of the staff was amazing. They made it a point to treat you like you were the only guest. Very friendly and accomodating. Overall this hotel was worth the cost, but only because of the staff. The building needs some work/repair/rennovation and the breakfast needs improvement.

Leisure Partner

10/10

Exceptional

13 Oct 2023

Alma Isaura

Excelente atención del staff

Business Family

10/10

Exceptional

10 Sep 2023

Antonio

Service oriented staff better than other hotels

The service was great.the staff was very attentive and friendly

Business

2/10

Poor

31 May 2023

Jose

Be careful people get in your room 12 am

I check in room stink real bad I put the key to turn on the a/c so the small go away next day I go out come back key is not there fine my last day I was in the bathroom my doughther in bed someone get get in the room a men and girl saying sorry the give us this room but the people look very scare and run out my doughther was crying how someone get in you room 1 am is not right I don’t recommend this to none I stay here becuse hotel Riu across the street was full please every one don’t risk your family life on this place spend the. More dollars and get a real good service and you don’t have to go true my experience

Friends_and_family Family

8/10

Excellent

19 May 2023

Ernest

Less Than Expected

The hotel is clean. The parking is underground with no elevator up to the lobby. Parking is an extra charge. Breakfast is an extra charge. The water pressure was lacking. Location is great and hotel is older but clean.

Business

8/10

Excellent

10 Apr 2023

Abby

El servicio muy bueno, solamente la limpieza les hace falta un poco, movimos la cama y habia un nacho debajo y se veía que ya llevaba varios días por ahí.

Leisure Family

6/10

Pleasant

07 Apr 2023

Jorge

I made a reservation one month and a half ago, I communicate through expedia that I will arrive late because my flight was delayed, expedia respond the message saying that everything was good. But when I arrived the hotel at midnight my reservation had been canceled by a manager at the hotel because they couldn't charge my credit card during the afternoon. The lady at the reception desk was a truly angel, she fixed everything and got a room for my family. Expedia, you should make better your clients communication through your channels.

Leisure Family_with_children

4/10

Poor

14 Mar 2023

Patricia

Since we arrived first the receptionist lied to me because I asked if in my floor there was a room with bathtub and she told me NO, the rooms with that are on floor 2,and it was a total lie.
Then when we arrived to the room the blanquets were DIRTY, then we asked them to change.
The room also was not the size I reserved for, it was so tiny that there was even not space for the cradle of my babies.
In the night the air conditioning was not working, we called at 12 am and maintenance arrived until 12:40 with my 2 babies sweating, they couldn’t even sleep. When the man verify the air, he saw that it was not working ok and the answer was only that maybe we can change the room the next day.
The shower room also was not working ok, just a few drops of water came out.
Next day i saw an open room just next to ours, and effectively, the rooms were bigger, almost the double size, the size that I payed for and with bathtub!! Then we needed to change everything with our babies.
We payed for an executive room, that included some amenities, but they just said that during the weekends they are not available, then the hotel must NOT OFFER that if it’s nos available everyday!
Reception employees were not helpful not even friendly. The only kind people in there are the cleaning and security people, besides that it was SO DISAPPOINTING OUR STADY in there.

Leisure Family

10/10

Exceptional

08 Mar 2023

Rojelio

Staff was very helpful and courteous!

Leisure Partner

10/10

Exceptional

06 Mar 2023

Ramon

The personal was friendly food was good,had a good time

Leisure Family

10/10

Exceptional

21 Jan 2023

Carmen

Great stay

Very friendly staff and quick service, clean, comfortable and spacious rooms.

Business

10/10

Exceptional

28 Dec 2022

Luis Agustin

The bathroom has a smell of cigarrette

Leisure Family

10/10

Exceptional

23 Dec 2022

Rafael

As always everything was perfect

Leisure Family

8/10

Excellent

13 Dec 2022

Manuel

Good

Leisure

2/10

Poor

04 Dec 2022

Murali

Pathetic service.

Pathetic service. Just because the city had a concert, they cancelled our reservation without calling / texting me. I came to know that the reservation was cancelled when I went to the hotel late in the night with my family. We literally slept in our car because there were no rooms available for that day in any of the near by hotels.

Friends_and_family Family

10/10

Exceptional

01 Dec 2022

Jose

good premises

10/10

Exceptional

28 Nov 2022

Octavio

Muy bonito I limpio. 💯

Leisure Friends

8/10

Excellent

27 Nov 2022

Alfonso

The hotel as a whole is fine

Leisure Partner

6/10

Pleasant

13 Nov 2022

Deborah

The staff was lukewarm.
We had stayed there 3 times before with better experiences.
This time we were given a tiny room on the fifth floor (room 524) and the AC did not really cool the room until the next morning.

Leisure Partner

8/10

Excellent

28 Oct 2022

Jorge

Breakfast

Leisure Family

10/10

Exceptional

25 Oct 2022

Verified traveler

This was my second time staying in this hotel and it was excellent. The front desk people were very friendly, the bellboy/consierge was incredibly helpful and the breakfast was very good.

Business

8/10

Excellent

23 Sep 2022

Deborah

It is fine.

Leisure Family

10/10

Exceptional

20 Sep 2022

Marisofi

Excellent

Leisure Partner

10/10

Exceptional

19 Sep 2022

edna

location was fantastic, pool deck amazing view.
Great staff! rooms spacious and clean!

Business_and_leisure Family

10/10

Exceptional

06 Jun 2022

Cali

Excellent

Business_and_leisure Partner

8/10

Excellent

01 Jun 2022

LOURDES

Very convenient for me

Leisure Family

2/10

Poor

29 May 2022

Jorge M

Mala experiencia

mi reservacion incluia 2 camas, desayuno continental y costo de $2194 MNX.

La realidad fue que me signaron una sola cama, sin desayuno, baño sucio, nos cambiaron de habitacion, y cobro por $2,246 MXN

Friends_and_family Family

8/10

Excellent

25 May 2022

Leandro

Good place, I will definitely come back.

Leisure Friends

4/10

Poor

25 May 2022

Christiaan

AC DIDN'T REALLY WORKED

Room temp was at 80 Fahrenheit all day and night, never below this

I told them and maintenance people said to wait but at the end it never got cooler

Parking so difficult, the parking lots reserved for large vehicles was used by small cars and they have people taking care of entrance so they should be able to tell people to move, and we took a large truck and we had a lot of trouble to park cause due to parkin measures we were not able to go to second level
Due to the reduced margin of the ramps and curves

Leisure Family_with_children

8/10

Excellent

23 May 2022

Ramiro Julio Zendejas

El hotel está muy bien, los cuartos están excelentes, con mucho espacio y en excelentes condiciones. El personal de recepción da un gran servicio y atención, así como el servicio a cuartos.
El único problema es el estacionamiento, es subterráneo, sucio y no tiene elevador así que si llevan varias maletas o pesadas no está nada cómodo. A la salida el botones no nos ayudó con las maletas hasta el coche, solo las bajó un nivel de estacionamiento.

Leisure Family_with_children

4/10

Poor

21 May 2022

Adriana

Expensive hotel, they don't follow the reservation

They charged me more that what I suppose to pay. I feel really upset and they gave me a different room too.

Self

10/10

Exceptional

02 May 2022

Gabino

Comfortable bed, sheets, awesome view.

Self

6/10

Pleasant

28 Apr 2022

jose

Staff was not welcoming hard to get information room was missing remote for tv towels were really old pillows smell light some sleep before me or were not replace

Business Partner

10/10

Exceptional

21 Apr 2022

JOSE

Un hotel limpio, muy cómodo, restaurante y bar muy agradable, excelente ubicación.

Business Partner

10/10

Exceptional

07 Apr 2022

Guillermo

Nice

Leisure Family

2/10

Poor

13 Mar 2022

VICTOR

We found an “sealed” condom in the room. The bathroom sink started leaking water and the entire bathroom literally flooded. You have to pay for parking $55 pesos per day.

Leisure Family

6/10

Pleasant

25 Feb 2022

Angel

More than likely wouldn't return.

The front desk and welcome staff were not what you would call friendly. When we checked in the gal at the desk couldn't find our reservation because she was using my wife's first name as the last name even though she had her passport in front of her. Then we were given conflicting information on parking. We were made to pay at thecdesk then told in the restaurant we should have just been validated. We had an early flight and had to leave at 3:00 am but found our car was locked in, in the garage. The manager on duty seemed put out that he had to open the garage for us.

Friends_and_family Family

4/10

Poor

29 Jan 2022

Armando

This my favorite place .. easy to get anywhere in mind … breakfast is great there .. the place is falling down .. and not clean like it used to be

Business Family

8/10

Excellent

10 Dec 2021

alejandro

Great stay. Clean, safe and great food at restaurant

Business

10/10

Exceptional

27 Nov 2021

Alfonso

todo muy bien y placentero

Leisure Family

10/10

Exceptional

14 Nov 2021

Joel

Excellent customer service, great location!

Leisure Family

6/10

Pleasant

13 Nov 2021

Israel

Old hotel

Business

10/10

Exceptional

01 Aug 2021

Verified traveler

Nice and clean
People are kind

Business Partner

6/10

Pleasant

25 Jul 2021

Verified traveler

Deja que desear, no justifica ese precio.

El hotel no tiene el AC Prendido en el Lobby
La ventana de la habitación no cerraba bien y se escuchaba todo el ruido de la calle
El hotel esta MUY viejo y descuidado. Le fatla mantenimiento a todo en general.
Uno de los elevadores no funciona

Business

8/10

Excellent

14 Jul 2021

Verified traveler

Clean and good location

Leisure Friends

10/10

Exceptional

10 Jul 2021

Verified traveler

Excelente servicio

Leisure Friends

10/10

Exceptional

01 Jul 2021

Verified traveler

All good

Leisure Family

10/10

Exceptional

19 May 2021

Verified traveler

The hotel is very clean and the food in the hotel restaurant is delicious! Staff was super nice and answered any questions we had.

First time booking w expedia and the hotel respected expedia's price.

Leisure Family

10/10

Exceptional

16 May 2021

Verified traveler

This is my 5th time staying in this hotel and just love it! Great customer service and hotel super clean.Definitely would stay again and again!

Business_and_leisure Family

10/10

Exceptional

13 May 2021

Verified traveler

It is very well located, good food.

Leisure Family

10/10

Exceptional

20 Apr 2021

Verified traveler

The staff was very nice and helpful in every way posible . Location is perfect

Friends_and_family Family_with_children

10/10

Exceptional

18 Apr 2021

Verified traveler

El servicio es excelente. El hotel muy limpio y siguen las normas de salud al pie de la letra. La comida del buffet es riquísima. En general fue una experiencia muy placentera.

Business_and_leisure Family

10/10

Exceptional

16 Apr 2021

Verified traveler

The staff is amazing, very helpful and kind. Everything was perfect in this hotel and the pool area is cool too! Juan Jose can recommend good places to eat while you stay in Guadalajara!

Friends_and_family Friends

10/10

Exceptional

10 Apr 2021

Verified traveler

Excellent location the staff is amazing. The breakfast buffet is very delicious and the lady preparing the food Doña Tere she is very sweet.
Overall very good experience!
Will be back soon.

Business_and_leisure Family

10/10

Exceptional

19 Mar 2021

Verified traveler

Very well located, good food restaurant, near every place.

Friends_and_family Family

8/10

Excellent

03 Jan 2021

Verified traveler

The hotel is in a good location, walking distance from restaurants and convenience stores.

Friends_and_family Family

10/10

Exceptional

26 Dec 2020

Verified traveler

Had a great room, the view from the room is to the Matute Ramos bridge, beautiful!!

Leisure Family

10/10

Exceptional

14 Dec 2020

Verified traveler

Awesome hotel i will stay again recommend rooms courtesy was nice

Friends_and_family Family

10/10

Exceptional

22 Sep 2020

Claudia

Lo único que tuve problema fue con la Internet muy difícil poder ingresar. El servicio excelente. Todos muy amables. Muy limpio. Gracias

Friends_and_family Family

8/10

Excellent

15 Aug 2020

Elaine

Let’s start with the cons. AC was not cooling our room down, had to switch rooms in the middle of the night. Fire alarm went off in the middle of the night twice. Moving to the Pros. Staff was AMAZING! They are also so polite and want to do everything to make the stay comfortable. The room was super clean! Great option to stay here for a few days.

Leisure Family

4/10

Poor

31 Jul 2020

Verified traveler

The mattress are in bad conditions. I could not sleep.

Business Family

10/10

Exceptional

22 Jan 2020

Lucy

Service and the good facilities. The location was excellent