Four Points by Sheraton York

10/10

Exceptional

01 Mar 2026

Chris

Great place

Partner

10/10

Exceptional

28 Feb 2026

Kimberly A.

Nice lobby and staff, decent stay for a swim meet weekend.

Family_with_children

6/10

Pleasant

21 Feb 2026

Carol

Beds were comfortable, that’s the best thing I can say. Could use some deep cleaning, 4th floor hallway smelled like cigarettes and had issues with the tv remote.

10/10

Exceptional

16 Feb 2026

Andrew

I thought the room was nice. The pool area is also good. You can tell the hot tub is a little older than the pool (a refresh would be a simple upgrade, but I thought that whole area was nice. I will say, $12 for breakfast isn't worth it. I thought it was going to be better than a traditional \"free\" hotel breakfast, it was not. Go across to sheetz instead. The Staff was also pleasant.

Leisure Partner

10/10

Exceptional

03 Feb 2026

keith joseph

Nice room

Business_and_leisure Partner

6/10

Pleasant

28 Jan 2026

jennifer

It was ok.

Family

8/10

Excellent

25 Jan 2026

sheyana

The toilet paper holder was falling off the wall but other then that it was clean and amazing!

10/10

Exceptional

21 Jan 2026

robert

Excellent staff

Business Self

10/10

Exceptional

16 Jan 2026

Kelly

Excellent staff but with hockey season there is a lot of children who not only take over the entire pool but the hot tub also. The pool and hot tub were disgusting and the parents were in there just drinking while the children ran rampant. During these times this hotel really needs a pool supervisor just to monitor that area and keep it clean and safe.

Business Family

10/10

Exceptional

11 Jan 2026

Javier

The hotel is overall clean. Staff was very friendly and breakfast was delicious.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Larry

Very clean and very helpful staff

4/10

Poor

29 Dec 2025

Michael

Room Sucked, was put right next to a mechanical room-very noisy. Staff rude, did not pay attention to detail, charged my CC twice for a 1 night stay. Bad Experience

Business_and_leisure Family_with_children

8/10

Excellent

28 Dec 2025

Crystal

Spotless room. Easy check in. Clean.

10/10

Exceptional

25 Dec 2025

Jullie

So clean and comfortable

10/10

Exceptional

18 Dec 2025

Kenneth

Loved hanging out at that bar / restaurant after a long drive with the staff Debbie and Jen. Upon arrival the front desk was exceptional with minor problems from my booking. But they could not have been more accommodating or professional! 8 thumbs up because there was 4 of us in party. Thank you for making the last nigh of our trip the best of all are stays!

Business_and_leisure Family

4/10

Poor

16 Dec 2025

Jennifer

There was no breakfast unless you paid to eat at their restaurant. Woke up in a cold room due to the power being off. It was end of November and it was freezing out. No hot water to shower. Did not see any staff. And even though expedia says that there are no hidden frees they charged us a credit card fee.

6/10

Pleasant

14 Dec 2025

Kevin

The room was ok not very clean, trash can was full. TV did not work very well.

Business Family

4/10

Poor

10 Dec 2025

Bryan

Hotel seemed only half full, but they still checked me into a room at the end of the longest hallway. When I got to the room late at night, there was a very noisy group in the next room, I requested a room change, and was accommodated. The door to the new room was jammed closed, so I needed to get yet another room change. Finally got in around midnight and went to bed. The front desk staff are awesome, they’re super nice and attentive. But the property itself, leaves a bit to be desired, especially for the price. Hot tub, barely worked, only one of two elevators was working, and there was hair/other debris in the room. It’s a 40 or 50 year-old former Holiday Inn property, that’s had a cosmetic upgrade; despite the friendly staff, I was not impressed by the property, and would not stay here again.

Business Self

2/10

Poor

01 Dec 2025

Verified traveler

PLEASE DONT STAY AT THIS HOTEL.
I made a reservation with Expedia and when I got to the hotel-The hotel charged me again for the stay- at first I talked to someone called Nicole at the front desk and she said they were refund me when we leave the hotel. So, when I was leaving she said they won’t refund me and start yelling at me saying that’s not her problem and even saying they were going to call the police on me. It was THE WORST STAY ever. I am extremely frustrated and sad with this situation. I contacted Expedia again and she changed everything saying she was going to refund me. Also, I tried to go to that hotel because of the pool, and the pool was dirty. What a terrible experience. 😔

Family

10/10

Exceptional

23 Nov 2025

Daisy

The rooms are beautifully clean and stocked

Partner

6/10

Pleasant

19 Nov 2025

Maritza

The front desk staff were courteous. There was ample parking space. There was a pool but it was full of kids. The room was a underwhelming. It seemed clean but one of the bed skirts were hanging off as if the bed wasn’t finished being made. It was outdated, the bathroom was very small and there was rust on the shower railing. You had to flush the toilet a few times to get toilet paper to go down. You can also hear other people flushing toilets. We had someone flushing about 6 times at 3am. The room lighting was horrible and you can hear everything going on in the hallway. The elevators were very small, we felt very claustrophobic and can’t imagine someone fitting in with a wheelchair or scooter. Overall I think the price we paid for the above description was a little on the higher side.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Faisal

it was ok

Business Self

6/10

Pleasant

16 Nov 2025

william g

If you like to wake up to a cold shower in the morning, this is your place. Clean enough. Spent two nights, as did the a groups of young cheerleaders, hockey players and lacrosse teams. Our door apparently locked but could be pushed open easily by anyone. We didn’t let any of this spoil our trip..

Partner

10/10

Exceptional

08 Nov 2025

Kelly

Wonderful staff, clean room

Business_and_leisure Family

10/10

Exceptional

08 Nov 2025

Joshua

Everything good!

Partner

10/10

Exceptional

31 Oct 2025

roger

Yes

4/10

Poor

28 Oct 2025

Kasey

The room was shabby, as was the entire floor we stayed on. A room near us reeked of marijuana and permeated the entire floor, pool area, and our room. The staff was aware, and asked us where we thought it was coming from upon checkout. Will not stay here in the future.

Friends_and_family Family

4/10

Poor

17 Oct 2025

Elaine

the housekeeping was so bad most of the staff were rude. the hot tub did not work. the window in the room would not close the overall floors we so dirty could not go barefoot from bathroom to bed. the grime on the heater was so bad i cleaned it. would not go there again.

Partner

2/10

Poor

17 Oct 2025

Jessica

These people accused of us smoking in the room. My husband and I were outside almost all night. They tried to charge me $250. If I was going to smoke in the room I wouldn't have been outside half the night. Never again will I stay at this hotel

4/10

Poor

28 Sep 2025

Sabita

We checked in at 8 PM.
And our room wasn’t ready. The staff were eating pasta in the hallway. Hope it wasn’t a customer’s food .

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Vicky

The staff was extremely courteous

10/10

Exceptional

19 Sep 2025

William

Excellent and safe place in York

Business

10/10

Exceptional

18 Sep 2025

Alva

Friendly and responsive staff. Large rooms. Reasonably priced.

Business_and_leisure Partner

10/10

Exceptional

15 Sep 2025

Briana

A very nice hotel with good customer service. We used the gym and hot tub during our stay. Our room was clean and smoke free. The bathroom could use more counter space and a fan. Could also have benefited from another nightstand next to the bed.

Leisure Family

8/10

Excellent

13 Sep 2025

Kellen

The night manager Maria was amazing. We were coming into town for a family emergency and had no idea when we would be able to check in. Maria worked with us to ensure we would be covered and not lose our reservation. Even at 3:30am when we showed up, she was all smiles and very sympathetic.

We apprecioated her approach and candor and would stay again simply because of her

10/10

Exceptional

07 Sep 2025

kathleen

Nice stay

Very happy with our stay. Staff friendly and helpful. Room 220 - outlet next to left of bed not working. Toilets are very low to ground. Not much you can do about that. Coffee valet sparsely stocked. Pool and hot tub very nice, clean. We went to the hot tub at 830 - 930pm, we had 3 children well under the age of 10 accompanying us the entire time. They were sweet children but kids are kids and it would have been nice at that time of the evening to have some down time. The beds were very comfortable, nice big TV. Quiet at night. Breakfast had plenty of choices with real dishes and flatware. We enjoyed our stay here and would definitely stay here again.

Partner

6/10

Pleasant

02 Sep 2025

Jason

Roaches

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Jakyra

Enjoyed my stay

10/10

Exceptional

01 Sep 2025

Jerma

Staff are friendly and the property is clean.

Leisure Family

10/10

Exceptional

26 Aug 2025

Verified traveler

August 2025 Review

Sheraton 4 Points York, PA is a good place to stay. Very friendly and helpful employees. Clean room.

Friends_and_family Family

4/10

Poor

23 Aug 2025

SUJAY

Poorly maintained property

Business Self

10/10

Exceptional

16 Aug 2025

Lynn

Front desk clerks where awesome

Partner

10/10

Exceptional

10 Aug 2025

Kyle

Maria went above and beyond to make sure we were comfortable during our stay!

Business_and_leisure Partner

10/10

Exceptional

02 Aug 2025

Bolaji

Everything was perfect

Leisure Family_with_children

4/10

Poor

01 Aug 2025

Harry

They cleaned my room 1 time out of my stay there had to keep asking for towels and toilet paper

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Michael

Great location

2/10

Poor

21 Jul 2025

Edward

Smh

10/10

Exceptional

18 Jul 2025

Erard

The best!

10/10

Exceptional

14 Jul 2025

Shellvy

Impressed

Pleasantly surprised by how lovely the hotel was. The pool was great, the room was great, the hotel looked and smelled good, and even though the bar/ restaurant was understaffed it was a pleasant experience.

Partner

8/10

Excellent

11 Jul 2025

Eric

Upgrades they are making are nice. The pool is great.

Business_and_leisure Family

10/10

Exceptional

02 Jul 2025

Keith

It felt like a little getaway on top of a hill. Like, we weren’t even in the city it’s located in. The pool was great! We will def be coming back to use the Four Points as our private getaway from all the chaos.

Business_and_leisure Self

6/10

Pleasant

29 Jun 2025

Antoine

The hotel is amazing had 1 problem because it was a lot of people and I couldn’t get the rooms I wanted but the staff did a amazing job to make sure I was able to make it work for my guest I had stay in my 3 rooms

Leisure Family

2/10

Poor

29 Jun 2025

Michelle

This was one of the worst experiences ever. My family and I traveled to PA to see the Noah show at Sight and Sound theatre. I researched this hotel and booked the two queen wheelchair accessible room that was available on the website and also requested a roll away bed because my mother in law has mobility issues and can’t climb into high beds. I called the hotel the same day of booking AND paying for my room to confirm that a roll away bed would be available.
We arrived at 7:30 pm after a long day of traveling and events only to be told that the room actually only had one king bed and that all of the roll away beds were given away and that there was nothing they could do, even thought they did see the note from the employee I had spoken to days earlier for the roll away bed. The manager tooo us around to several rooms in an attempt to accommodate us, but none of the rooms were suitable for our family and for wheelchair accessibility. He did offer to put a mattress on the floor as a consolation for all the roll away beds being occupied. I was also charged an incidental fee that I was assured wasn’t charged to my card, but that I discovered was actually charged to my card and now I have to call this god forsaken place back in an attempt to retrieve my funds.
I had to spend my evenings calling around trying to find an alternative. I was never offered a consolation for my inconvenience and I will never stay at a Sheraton aver again.

4/10

Poor

27 Jun 2025

Corey

Staff threatened our guests to call the cops for them being in the pool instead of verifying their story. Very disappointed in the staff

Business_and_leisure Partner

8/10

Excellent

26 Jun 2025

kathryn

Nice place

Room was nice, but they gave me room 201 which was right by the elevator, pool entrance and ice machine, so very loud.
The pool is indoor, but has a nice outdoor deck with loungers, which was nice.

Self

8/10

Excellent

21 Jun 2025

Danielle

Bed was itchy my skin I look didn’t see any thing

Leisure Friends

10/10

Exceptional

20 Jun 2025

Ryan

👍

Business

10/10

Exceptional

11 Jun 2025

John

My stay there was nice. I did try to get on your WIFI but had a problem but didn't continue as I wasn't concerned. I would use again if I was to stay in the area.

Self

10/10

Exceptional

07 Jun 2025

Charles

Nice place. Great staff. Especially Maria on late night shift. Super friendly and professional.

Business_and_leisure Self

10/10

Exceptional

01 Jun 2025

Yahaira

Just what was needed

10/10

Exceptional

01 Jun 2025

Nicole

Location and staff were great!

Partner

6/10

Pleasant

06 May 2025

Kelly

The property was clean and up to date. However I requested extra pillows and blankets twice for the sofa bed and it never came.

Leisure Family

4/10

Poor

29 Apr 2025

Matthew

Hairballs on the floor, toilet that would not even flush toilet paper

10/10

Exceptional

18 Apr 2025

Eldina

Excellent breakfast staff extremely friendly.

10/10

Exceptional

15 Apr 2025

Steve

My wife and I always enjoy staying at this hotel. The staff is always friendly and helpful, and our rooms are comfortable. The pool is a huge highlight.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Tanya

Excellent

Easy check in and check out process, nice room,l

Friends_and_family Family

4/10

Poor

13 Apr 2025

Jacqueline

It was very very noisy. At 2:30 am we were woken by people speaking and laughing extremely loud in a room either above us or next to us. The room has hardwood and tile floors and they were walking around high heels. We were traveling for my daughter’s volleyball tournament so we needed to be up and out early in the morning. Most hotels we stay at observe quiet hours between 11pm and 7am which is super convenient. But all night long we heard running through the hallway and slamming doors. It was very uncomfortable. Would definitely not stay here again for next year’s tournament.

Leisure Family

10/10

Exceptional

06 Apr 2025

Dawn

What we like room was great, pool was awesome.
I didn't like the fact that our door going into our room was broke.

Leisure Family

10/10

Exceptional

06 Apr 2025

Howard

Nice and awesome. Warm pool people friendly

Leisure Family_with_children

10/10

Exceptional

01 Mar 2025

Jeremy

Great pool, heated indoor

Leisure Family

10/10

Exceptional

25 Feb 2025

Diane

n/a

Leisure Family

8/10

Excellent

24 Feb 2025

Raymond

Stay was nice, always had to wait over 5 minutes for someone to show to the front desk

2/10

Poor

21 Jan 2025

Catherine

Horrible experience. The cleaning crew took all our dirty towels and didn't replace them. Got in at 10pm after a long day playing volleyball at a tournament and had no towels. Called the desk, etc. and was told that they didn't have any towels and wouldn't have any until the next morning. Unbelievable. And they told us breakfast was until 11am. Went down at 10am on Monday and it turns out that breakfast is only until 11 on the weekends. No info in the room, etc. stating the hours so we had to go out and pay for breakfast when it was included in our price at the hotel. And it goes on and on... Horrible management.

10/10

Exceptional

20 Jan 2025

Rich

Great stay

6/10

Pleasant

17 Jan 2025

Chris

Wrong Time I Guess

Elevator was broken. Or not worth using. Had to walk a long distance and up stairs with out bags upon arrival and chrckout

Business

10/10

Exceptional

11 Jan 2025

Brooke

Really nice

8/10

Excellent

07 Jan 2025

Ieisha

I love everything about the property, except for the elevators that was completely unhinged and a hassle, and it took away from the comfortability of the stay

10/10

Exceptional

31 Dec 2024

Verified traveler

Love it here

Business Family

2/10

Poor

27 Dec 2024

Luis

Was a nightmare, terrible customer service

6/10

Pleasant

14 Dec 2024

Sunit

The elevator is horrible and doesn't easily register when you try and press a button

Business_and_leisure

8/10

Excellent

02 Dec 2024

Miguel

Breakfast was very good, and the property has a heated pool and hot tub. The staff was friendly and very attentive.
Parking has an awkward layout, the rooms were on the small size, and the elevator has a mindnof it's own.
Overall, we had a very nive stay. We will stay here again.

Leisure Family

8/10

Excellent

21 Nov 2024

Marian

Nice hotel with a good breakfast!

Leisure Partner

10/10

Exceptional

27 Oct 2024

Verified traveler

Nice Hotel

Nice hotel. Friendly staff.

Partner

6/10

Pleasant

22 Oct 2024

Caroline

The hotel looks good. It was clean and the staff were very friendly and polite. My only suggestion is to update teals. They only left 2 very small and thin talks for us. Even if I specified we are 2 adults and one baby.

8/10

Excellent

19 Oct 2024

Sandra

Hotels.com Price not honored

The room was very nice. However, I was annoyed that they did not honor the pre-paid Hotels.com price and charged me an additional amount at check-out. I had booked at Hotels.com and used One Key points. I asked the clerk why there was an additional fee and she said the amount charged to my credit card was not enough. I did not have time to look into how much had been charged or to ask for further explanation as it was 5:30 AM and our tour bus was leaving. We also did not have the breakfast since that did not start that early and they did not offer us a \"to-go breakfast.\"

Partner

2/10

Poor

09 Oct 2024

Lucas

AC didnt work, TV was slow and barely worked, someone knocked on my door in the middle of the night, room had a funny smell.

6/10

Pleasant

08 Oct 2024

Richard

Just not worth the money.

Leisure Self

10/10

Exceptional

03 Oct 2024

Tiffany

It was really really clean I loved my stay!

Leisure Partner

6/10

Pleasant

22 Sep 2024

paul m

I had a change in my business trip, I Requested they canceled my second night stay. The hotel manager told me to contact Expedia through the app and they would make arrangements to cancel the second night. I have yet to receive any confirmation on this

10/10

Exceptional

25 Aug 2024

John

Nice hotel

Nice hotel

Partner

10/10

Exceptional

24 Aug 2024

Cody

Epic!

Business Friends

4/10

Poor

23 Aug 2024

neil

I booked a room for 5 travelers paid the extra for the room and only got a room the slept 4 one of us had to sleep on the floor.

Friends_and_family Friends

10/10

Exceptional

19 Aug 2024

DINA

This was a one night stay after going to a Renaissance faire. Booked primarily for having a pool and hot tub and it delivered. Nice large pool and hot tub, clean and conveniently located. The room was clean and updated, beds firm but not hard. Squishy as usual pillows big that's a given. Was quiet around and in the hotel, with amazing black out shades. Woke at 9 am and no light was in the room-so set an alarm! Quick check in and out, lovely staff. Never made it to breakfast, so can't speak about that. Will definitely stay at this location again in the future. Great cost, centrally located to many food and shopping options. Only con was a loud flush for the toilet. Totally not an issue with high water pressure in the shower, comfy sleeping conditions and quite/dark rooms. Worth it!!

Leisure Family_with_children

10/10

Exceptional

18 Aug 2024

Erica

Amazing

The staff was amazing.,the room was nice and clean.it’s really hot outside, so when I walk in my room the air conditioning was already set it was the perfect temperature. The hotel has a hot tub.OMG it was amazing

Friends_and_family Family

2/10

Poor

11 Aug 2024

Mark

Not worth it.

Bed was uncomfortable, the ac would blow directly in your face while sleeping.

Partner

8/10

Excellent

26 Jul 2024

Angelique

Stayed here fore the state fair and very convenient. Room was nice and spacious, and super cute. Elevators were a bit questionable, and was out one of the nights so we ended up taking the stairs the rest of our stay until checkout, and even then we were so nervous to use it because of the questionable sounds. Other than that, we loved our stay.

Leisure Friends

10/10

Exceptional

16 Jul 2024

Monica

Clean. Love the Bluetooth bathroom
Mirror.

Leisure Family_with_children

6/10

Pleasant

30 Jun 2024

Terrence

It was good

4/10

Poor

30 Jun 2024

Abdul Kader

property was ok, renovated but poorly.
The elevator buttons didn't work and they had a sticker on the elevator doors asking people to press buttons (for a few seconds) until the elevator registers the request.
One staff member (who checked us in, out) lacked any customer service skills or care.
drain in shower of room 504 was very slow and within a 3 minutes shower the tub had almost 2 inches of water.

Leisure Family

6/10

Pleasant

23 Jun 2024

Stefanie

Comfy, but missing some key points

I stayed for two nights for a weekend birthday party. It looks very clean and kept up on the outside, the lobby was nice and the person at the desk was very helpful.
I got up to the room, and the security latch was slightly broken. It looked like someone had tried to open the door before with it locked previously, and it was one push away from breaking out of the wall.
Bed was comfortable, bath wouldn’t fill up more than 1/4 of the way up.
I was given 1 towel and 2 wash cloths, even for a one person booking, you’d think they would out another towel or two in the bathroom.
It wasn’t terrible, but for the price I paid, I expected a little more.

Friends_and_family Family