Towneplace Suites York

United States , York - PA
York, 2789 Concord Rd
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75 reviews shown

10/10

Exceptional

04 Mar 2026

Elisandra

10/10

Exceptional

26 Jan 2026

Ashlea

Clean room, good breakfast, nice staff.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Erik

Everything was perfect for our out of town contractor plus the front desk and general manager worked out an unplanned situation. TownePlace Suites has my business in York County.

Business

2/10

Poor

13 Jan 2026

Laura

You rent room NO hot water. You say fold out bed. It's a 2 \" piece of flimsy foam. Swimming pool not heated so couldn't use. My family had to go to a different room to get a shower. Absolutely the worst place ever. I will start an online rant about your disgusting place. the manager was not a people friendly person

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

joseph

Awesome staff. The young ladies at the front are very helpful

Self

10/10

Exceptional

26 Dec 2025

Chan

The kitchen was pretty stocked. The only complaint i have is the couch is really uncomfortable to sit on but it was good as a bed

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Christine

The staff was friendly and kept the hot food fresh and hot.

Housekeeping didn’t come into the room everyday. When we checked into our room there was still garbage in a can from the previous guest.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Chris

Great staff clean room. Noisy area but nice.

Leisure Family_with_children

8/10

Excellent

17 Oct 2025

Carol

Front desk staff was nice, friendly and helpful

Leisure Family

6/10

Pleasant

06 Oct 2025

Melissa

Poor cable. Plugs in bedroom did not work. Drawers in bedroom kept opening on its own. Indoor pool water was cold but inside the area was very warm.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Meghan

Wonderful time. Will book with them anywhere!!

Leisure Family

8/10

Excellent

18 Aug 2025

Shirley

This trip was an overnight stay. The room was spacious and clean. Liked the fact that there was a kitchenette with dishes and pans if you wanted to cook something. Also liked the bench in the shower; there was a phone in the bathroom in case of emergency. The area was very quiet and close to shopping/food. I would stay again.

Self

10/10

Exceptional

11 Aug 2025

Sharron

Everything was great

Leisure

10/10

Exceptional

23 Jul 2025

Sarah

Had a great time but the people upstairs wanted to keep us up to about 3:00

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Aaron

Great staff, convenient location, clean room and delicious breakfast!

Leisure Partner

8/10

Excellent

01 Jun 2025

Cherlyn

Our room had several items broken. Only 1 roll of TP and 1 box of Kleenex for 4 people

Friends_and_family Friends

8/10

Excellent

01 Jun 2025

Terri

Nice stay

Very busy weekend at the hotel with the Country concert. Very with our stay. Joel was clean and accommodating.

2/10

Poor

25 May 2025

Jacob

The place is very dirty, pillows had poop on them,

10/10

Exceptional

01 Mar 2025

Brad

Great service by front desk

8/10

Excellent

23 Feb 2025

Lori

Nice stay. Good breakfast, accommodating staff and very nice clean building

Friends_and_family Family

6/10

Pleasant

15 Feb 2025

Sasha

Property smell likes carpet cleaner. It’s a pet friendly hotel but smell like covering the animals Oder with carpet cleaner. The room was nice and place in general was clean.

Business_and_leisure Partner

10/10

Exceptional

08 Feb 2025

Kettly

Very nice and knowledgeable staff. Quiet and clean!

Leisure

4/10

Poor

10 Jan 2025

Steven

Below Marriott Brand Standard

An unusual, subpar stay. A couple of large, black garbage bags in hallways, dogs barking in rooms, smell of people cooking dinners, filling hallways. Felt like many people were homesteading long-term here. Plus, they had the nerve to charge for parking out in the middle of nowhere. Breakfast was standard hotel quality and acceptable. Noticable rust in bathroom, no drain cover worked. Furnishing showing wear. I don't understand why tje beds had half-size pillows?! Really? Is that a savings?

Partner

2/10

Poor

02 Jan 2025

Michael

The people were wonderful. The rooms were not. I was given another due to a sagging mattress in the first room. Both lacked the basics. Two sagging mattresses. My rear end sank. The lights in the living room were out. Neither TV remote worked, thus no television. I checked out around 2:30am. I took pictures.
I expect better from Marriott. I will expect a refund, not a credit. I booked through Expedia, yet I trust the manager of this Marriott will advocate on my behalf.

2/10

Poor

02 Jan 2025

Michael

The two people greeting me at the front desk were a pleasure to deal with.
Unfortunately, the beds in two different rooms were uncomfortable. Soft like hammocks. Rooms 406 and another room. The lights over the living room were out. I checked out around 2:30 am. I canceled my second night.
and took pictures of these issues.
I can only hope Expedia will issue a refund. And I expected better from a Marriott.

Leisure Self

6/10

Pleasant

21 Oct 2024

R Robert

I always prefer to stay at TownePlace Suites whenever traveling, and I've come to expect a high standard. It was still relatively comfortable and clean. But for TownePlace Suites, this is the worst one ever I've visited. The room was configured with the closet door inside the bathroom instead of the hallway. That was strange, inconvenient and very impractical. The microwave light didn't work. There was no clock and NO SHOWER CURTAIN. The last was remedied with relative ease, but that's a big oversight in my opinion. The common areas were in some disrepair. One hotel storage area had a door with a broken hinge and a big sign saying \"DO NOT CLOSE THIS DOOR\". How about fixing the hinge instead of making this sign?

Leisure Partner

10/10

Exceptional

29 Aug 2024

Janella

Impromptu Honeymoon!!!

Our stay was excellent. Unique the evening concierge was excellent and accommodating. Will definitely visit again.

Partner

10/10

Exceptional

22 Aug 2024

STEPHEN

Terrific staff.

Leisure Family

8/10

Excellent

31 May 2024

Joshua

We stayed in a room with two bedrooms very nice but lots of small stuff that needed to be fixed that seemed to be easy such as shampoo fell off the shower before we got there but they just put on the shelf of shower, small holes, cleaning inconsistent wall was dirty by the table, one light clean one dirty, then after checking out and getting home they charged us for room damage for a light and that was apparently ripped off the bedroom wall but ended up giving us our money back after inquiring about it, overall very nice staff and place just little details that need attention

Leisure Family

4/10

Poor

07 Apr 2024

Kelly

Poor Customer Service and Faulty Charges

We got a handicap-accessible room, which we did not want, and the shower water goes everywhere. The shampoo which was supposed to be permanently anchored to the wall, was on the floor and broken when we entered the room. When we checked out, they said that they had the wrong credit card on file. I paid in advance, but he flagged us down in the parking lot saying I owed $194 for each night. He asked for my credit card, which I instinctively gave him. When I pulled up the reservation on my phone and showed him I already paid, he said he had no choice and ran my card without my permission. I asked for a manager and he said no one was available. I asked for a receipt, and he gave me one that showed I was charged $194 per night but my room rate was $204. he said, \"well you got a discount then\". I told him no, because I was charged twice. I showed it too him and he said he was fine now that I had been charged and he could not anything about it, he told me speak to the manager and gave me a card. I checked with my credit card company when I got home and only $10 was charged and not $194 per night. This guy clearly did not know what he was doing and I have no idea why $10 was charged because we never bought anything. Now I need to contact my credit card company... We were leaving early because my daughter had been injured in a sports tournament and she sat int he car while we argued about this in pain... will never go to another TownePlace.

Friends_and_family Family

10/10

Exceptional

05 Feb 2024

Erin

👍

10/10

Exceptional

17 Jan 2024

Laurie

When checking in, it took over an hour. The hotel was completely booked due to a few tournaments in town. They only had one employee at the front desk. She as lovely but so overwhelmed!

Leisure Family

10/10

Exceptional

03 Dec 2023

Carolina

Very good service

Business_and_leisure Family_with_children

10/10

Exceptional

03 Aug 2023

Jazmin

Dave checked us in & was very welcoming & friendly! The property and room was very clean, lots of restaurants close by.

Business Partner

10/10

Exceptional

23 Jul 2023

Dainna

The property was really clean and comfortable. The staff was so friendly.

4/10

Poor

23 May 2023

Diana

It took forever to check in. My husband and I actually went and sat down while she figured it out. There were ants everywhere in the room. Other than that it was fine

Partner

10/10

Exceptional

15 Apr 2023

paula

Sofa”bed” was very hard. Property ran out of bedding for the sofa beds - including pillows!

Leisure Family

10/10

Exceptional

16 Jan 2023

NANCY

The gentleman at check in was kind and efficient. My suite is comfortable and well stocked. My grandchildren in the area met me here and enjoyed a swim in the pool and we had pizza together in the breakfast nook. A wonderful stay!

Leisure

6/10

Pleasant

09 Oct 2022

Darrell

We had actually booked a different property in the area with Expedia. They called the evening before our scheduled check-in and said they needed to move us elsewhere. They said it would be at least as good, but it wasn't.

The bright spots where check-in, staff-friendliness, parking, and breakfast. The following are areas for improvement: First, the carpet and bathroom were not that well-vacuumed and there was some stuff on the floors. The caulk in the tub looked like it was worn and starting to develop mold in a spot. The plastic shower curtain did not reach the top of the tub and was barely contained by the cloth curtain. The room itself felt a little cramped due to layout and the TV was sideways to the bed and couch. I was also amused to see that they had an I-Home in the room, which takes me back many years. It's USB connection did not work to charge my phone, so don't forget your charging cords.

We were tired after a long drive and looked forward to a good night's sleep. I was awakened at 5:30am by clattering and voices in the hall. We should realized that our room was rather close to the breakfast areas and there was a fair bit of noise heard in the room as they prepared for it.

It wasn't a horrible stay, but the property seems a bit dated and Marriot should invest in some upgrades.

Leisure Family

8/10

Excellent

03 Oct 2022

Lorri

Leisure Partner

4/10

Poor

03 Oct 2022

Joshua

No toilet paper in room when we arrived and full garbages. When we asked for toilet paper, they tried to give one roll. We’re a family of 5 staying for 4 days. This really seems like a discount hotel but it shouldn’t be as a Marriott TownPlace

Leisure Family_with_children

10/10

Exceptional

25 Sep 2022

Michele

Clean and comfortable

Friends_and_family Family

10/10

Exceptional

19 Sep 2022

Mattes and Gruzs Wedding

My stay was great! George was at the front desk and we spoke prior to our arrival. The day prior we were booked to stay at a hotel down the street, (due to Town Place being full) but when we arrived our reservation had been cancelled. I contacted the hotel to confirm we were booked, then again to see if we could check in early. Each time, George was very pleasant and we were able to check in early. He informed me of the breakfast and other amenities that Town Place had to offer. Only problem I had was this morning I noticed my credit card had been charged after we had already paid online, The manager I spoke with this morning should be able to take care of that. Other than that, the Marriott Brand has successfully provided us with a clean, safe, pleasant lodging and experience.

Friends_and_family Family

6/10

Pleasant

01 Apr 2022

david

Average at best

The hotel was clean but the minute you walked into the lobby all you could smell was chemicals I was on the fourth floor and all I smelled was chemicals the entire three days I was there the lobby was completely outdated and uncomfortable and I chose to meet with my business associates at another location due to this fact they didn’t notify me online that they were doing construction and there was lots of banging and noise throughout my stay

Business

10/10

Exceptional

11 Feb 2022

Thomas

The two bedroom suite with the kitchen and pullout couch was awesome when you are traveling with 3 kids.

Leisure Family_with_children

4/10

Poor

18 Oct 2021

Asim

We just finished a 6 night stay in a 2 bedroom suite. The sofa in the living room was broken and we could not sit on it. We requested it to be replaced or fixed on day 1 and followed up. However, none of the managers cared about addressing it.

Leisure Family_with_children

6/10

Pleasant

13 Oct 2021

Barbara

i was told when we arrived we would get towels on day 3 and a full clean on day 7. We got towels on day 3 but no clean or towels on day 7. We left a day early because of it.

Partner

10/10

Exceptional

01 Oct 2021

John M

I loved my stay at the TownePlace Suites York PA! The rooms were spacious, quiet, modern and clean, everything in my room worked just as it should. Lots of great dining options, and stores in the area. The staff was fantastic, very hospitable, made me feel at home. They welcomed me every morning with a hot delicious breakfast to start my day. I can't say enough good things about this hotel, and I am looking forward to my next stay!

Business Self

2/10

Poor

26 Jul 2021

Elizabeth

Disappointing

Was not made aware at booking time that breakfast was not available and was still charged full price.
Had to request clean towels, everyday, coffee and toilet paper. Very disappointed and would not recommend it to anyone.

Friends_and_family Family

10/10

Exceptional

26 Jul 2021

Verified traveler

Excellent

Business_and_leisure Family

10/10

Exceptional

17 Jul 2021

Verified traveler

I’ve stayed all over the world, and I can honestly say that the staff and property far exceeded all expectations I had. I loved the front desk staff as they were always cheery and smiling. I had a couple issues with my electronic key and the head of the maintenance staff took care of it immediately. I moved here from Los Angeles and the staff made me feel at home here until I moved into my house. I was actually a little sad to be leaving as the staff had sorta become my family away from home. Kudos to your great company!!

Business_and_leisure Self

8/10

Excellent

16 Jul 2021

adrian

Good for a family vacation

we booked the two bedroom suite, worked really well for our family vacation. Only issue is the lingering COVID/employee vacancy issues causing no breakfast. Thought it might be noisy because of location but wasn't. Near everything you would want to see in that area of PA.

Friends_and_family Family

10/10

Exceptional

16 Jul 2021

Verified traveler

Great Place!

Fantastic stay. The suite was perfect for my family of 5 to create a quiet, private environment for everyone. The bathroom was even set back from the bedrooms and the main living area so you don't have to wake up the entire family if you wake up early or get up in the middle of the night. Perfect!

Friends_and_family Family

8/10

Excellent

04 Jul 2021

Rachel

Wonderful Staff

Great stay --- wonderful staff

Friends_and_family Family

8/10

Excellent

21 Jun 2021

David

Was the perfect location for all we wanted to do in the area. Was like an apartment, 2 bedroom, living room with pull out sofa and a kitchenette. Very reasonable in price for what we got. Pool needs to be warmed up a couple degrees. We had no maid service because of covid but we're not told, had to ask questions and figure it out. Maids only went into rooms that had been vacated. No discount offered

Friends_and_family Family

10/10

Exceptional

25 May 2021

Verified traveler

Good place to stay!

Leisure Friends

10/10

Exceptional

30 Apr 2021

marianne

I'll Be Back!!

The prior week I was next door at Marriott Courtyard and wasn't happy with there, so decided to try TownePlace. Always had a friendly person at desk to say hello and gladly give more towels or coffee pods when needed. The room was very clean, beds comfy and LOVED the pillows! Temp was easy to regulate and bathroom clean, which is a big plus to me! Will stay here again!

Business

10/10

Exceptional

16 Apr 2021

Rick

Clean and Comfortable

Clean, comfortable, safe. Grab and Go breakfast was only meh

Self

4/10

Poor

12 Apr 2021

Verified traveler

Low marks because everyone was getting high

The halls and elevators constantly smelled of pot. The door leading outside was broken and never locked so anyone could get into the hotel. The wifi was very slow. The area around the hotel was covered in trash and litter.
The front desk workers were nice and it was beneficial to have a kitchen and 2 separate bedrooms with our own temperature control, but that's all the positive things I can say about the hotel.

Business

10/10

Exceptional

09 Apr 2021

Verified traveler

All staff members were friendly and helpful. I would recommend this hotel to anyone.

Self

4/10

Poor

05 Apr 2021

Heather

Very disappointed this stay. Upon checking in we found 5 bags of prescription medications in the one bedroom drawer. There was not batteries in any of the 3 tv remotes. Needed to ask for another roll of toilet paper because only the almost used up roll was there. We paid extra to have the kitchen but could not use any of the pots or pans because they were extremely nasty. Looked as if they had rust on them. I think this location just needs some TLC or lower your prices. Like I said we had stayed there over a year ago and since then it looks as if the rooms were used heavily and not maintained.

Friends_and_family Family

10/10

Exceptional

04 Apr 2021

Luis

Breathe taking

Pool and gym was open, the breakfast was a sack lunch, enjoyed my stay, front desk person was very pretty

Business

2/10

Poor

16 Mar 2021

Verified traveler

Room was not cleaned. Beds were not made upon arrival and had chip crumbs in them and there was a pile of dirty towels in the corner of the room which was disgusting. Was told the entire 4 days we could not use the pool because there was a 10 person limit yet there were not 10 people in the pool when we asked multiple times. Asked to go in pool at 945 when it was empty was told no it closes in 15 min at 10pm went by at 1030pm there were adults in there swimming.

Friends_and_family Family_with_children

8/10

Excellent

24 Oct 2020

Melissa

Pretty good

Nice hotel. Clean and quiet. Conveniently located to everything. The only issue i found was due to covid breakfast was a few items in a brown bag to takeaway. It would have been nice to have had packets of oatmeal, yogurt or other items like that instead of just a granola bar and a piece of fruit.

Friends_and_family Family

8/10

Excellent

22 Jul 2020

Maureen

General Manager very helpful

COVID has hit everyone hard, and the hospitality industry is no exception.
That being said, although there were scaled-back services, General Manager Jen was very responsive and helpful whenever we needed something.

Partner

10/10

Exceptional

07 Jul 2020

Georgette

Georgette Provost

Quick check in and explained accommodation. Thanks

Friends_and_family Family

10/10

Exceptional

17 Mar 2020

Verified traveler

Suite arrangement and its cleanliness.
Receptionist at check in and the one at check out

Business Self

10/10

Exceptional

17 Nov 2019

Verified traveler

It was clean and spacious. Staff were nice. Good breakfast

Leisure Family_with_children

10/10

Exceptional

15 Oct 2019

Laura

Super friendly and helpful front desk and staff. Clean, bright, new. Very comfortable beds! Would definitely stay again.

Leisure Family_with_children

10/10

Exceptional

25 May 2019

GEH

Great room, mini kitchen. Very clean. All the appliances and switches worked and were new.

Business Self

10/10

Exceptional

19 May 2019

Verified traveler

The two bedroom suite was very spacious and clean!

Leisure Family

10/10

Exceptional

11 Jan 2019

Verified traveler

allllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll good

10/10

Exceptional

05 Nov 2018

Shannon

5 stars

Hotel staff was very friendly! Needed to check in early for a wedding and they were very accommodating! Especially Maria :) hotel was also very clean and comfortable!

Partner

10/10

Exceptional

22 Oct 2018

Carolyn

Can't wait to go back!

Our stay was outstanding. We are planning to go back in December for a week! The hotel was clean, the service was great and the location had everything we were looking for.

Partner

10/10

Exceptional

10 Sep 2018

Larry

Always a great place to stay!

My stay was amazing, peaceful, quiet, a very comfortable.