Name: Holiday Inn Express Suites York Ne Market Street
Address: 18 Cinema Drive, York, 17402, US

6/10

Pleasant

26 Jul 2026

Jason

Stayed here a few times for sporting events. First time in two years we have been there. Needs a lot of updates, paint coming off walls etc.

8/10

Excellent

26 Jul 2026

Susan

Very good location to resturants, stores, etc

2/10

Poor

07 Jul 2026

Melissa

We were incredibly disappointed from start to finish. After a long day of travel, we checked in and found out that the pool and hot tub were closed for repairs and would be closed for our entire stay. In fact, it had been closed for some time, and they never mentioned it on their website or when we booked the room. Then, we got to our room only to find that we had no hot water. We informed the front desk and they said, \"We're aware. It's everyone, not just you.\" They offered no timeline for repairs or anything helpful at all. We returned to the room to take cold showers, only to find that the shower was broken. The maintenance staff was called in to fix it, which they did, at 11:00 PM! The staff during breakfast were not helpful and not quick about anything. I asked for decaf coffee on our first morning and waited over 25 minutes for them to bring out a carafe. The pancake machine was never working and none of them ever seemed to know how to fix it - they would walk off to \"find someone\" and just never return. When we checked out and told them (politely) about the issues we'd had, they offered nothing... no discount, no voucher for a free night or a free meal, nothing - not even an apology! Customer Service is truly dead at the Holiday Inn Express in York.

Family_with_children

2/10

Poor

06 Jul 2026

Dennis

Booked hotel thru expedia for 2 nights, WILL NEVER DO THAT AGAIN. Expedia pays hotel up front so hotel doesn't care about any issues that the hotel has, it has your money and Expedia won't do anything to get you a refund if you want to leave the property. Hotel had pool area closed for renovations and the breakfast are had no power so food was cold and horrible. The 1 ice machine was out of order and there was no ice in whole hotel and they would not supply any...95 degree days outside also. Expedia is no good for hotel stays and Holiday Inn Express's are crap holes...we stayed at 4 different ones on our trip to Philly and all 4 we junk. One was ran by and India family and it seemed to be an issue to get breakfast made. They seemed to not be able to make enough breakfast for the 6-930 am times...orange juice was watered down so it looked like yellow water...will not be back to any Holiday Inn Express's again...just plain awful people running them and bad attitudes.

Partner

8/10

Excellent

06 Jul 2026

Clarence

breakfast was good, room was big

10/10

Exceptional

05 Jul 2026

Richard

Great location for food or just for travel if passing through.

Self

2/10

Poor

01 Jul 2026

Tamika

Hotel needs a lot of work starting with the carpets in main area and rooms
Our shower had what looked like mold on the ceiling.

Very unhappy experience

Partner

8/10

Excellent

30 Jun 2026

Forkpah

N/a

10/10

Exceptional

28 Jun 2026

Kaylan

Exactly as described

Family

10/10

Exceptional

27 Jun 2026

Yei

Swimming Pool was closed.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Jose

Breakfast was good.

Partner

6/10

Pleasant

10 Jun 2026

melissa

Check in went great, the room was great at first, then we used the bathroom. The light switch arched inside the wall when it was turned on, the lighting was extremely dim and the shower was not very clean. Location was great.

Partner

4/10

Poor

08 Jun 2026

Ujwal

My perfume bottle gone missing.

4/10

Poor

31 May 2026

Baris

Asked for a late checkout during checkin. Desk staff was very helpful and clear that it would be 12pm. Woke up to a knock on door at 8am from another staff member to ‘see if we needed anything’. Another knock at 10:50am. It felt like the staff was making sure we didn’t get the sleep we needed and we would be better off not asking. The property is good.

Friends_and_family Family

2/10

Poor

31 May 2026

Theodore

The doors slam LOUDLY!!!!!!!!!!!!!!!!
It seemed like everyone was slamming the doors .. either when a basketball team checked in at 9pm . All night long the 3rd floor was like a college dorm . It was horrible.
The Hotel needs to invest in better doors.

Friends_and_family Family

10/10

Exceptional

27 May 2026

JOHN

I should have called ahead to make sure they had a handicap accessible room available since I recently had hip surgery and need a walker to get around. Unfortunately all the handicap rooms were taken when I arrived. Other than that, the stay couldn't have been better.

Family

8/10

Excellent

25 May 2026

Kevin

Nice hotel, staff are freidly and helpful. No issues.

Self

2/10

Poor

24 May 2026

Douglas

Pool has been out of order for better part of a year. Gym and fitness center taped off with poly and painters tape with a paper note taped to door. All walls are marked up and in need of patching. Wallpaper peeling, toilet leaks in bathroom, smoke detector on ceiling dangling and hole access crude and visible. Window unit was problematic fir closed mate control. Bathroom vent fan sounded like a fixed wing old prop plane getting up to speed. I put up a Google review with more detail. This hotel needs to close and fully fix the issues. Spending 15-20mins to get to your room or leave hotel because elevators are slow as can be? Not a good guest experience. My family was very disappointed.

Family_with_children

4/10

Poor

23 May 2026

Jamie

The hotel is outdated. Which isn't the main issue. While showering, the faucet began to move, at first I though I was seeing things since I did not sleep well. The A/C unit was LOUD! The faucet moved again, and then it went flying off the wall of the shower. The water was just coming out the the pipe in the wall. I had put it back on and hold it with my knee to finish my shower. Thankfully I was not hurt by the flying object, however the front desk just said, oh man when I showed him a picture of the broke faucet. There also was no hair dryer or coffee maker in the room. There was coffee in the lobby prior to breakfast being served.

Family_with_children

6/10

Pleasant

20 May 2026

Beth

We spent 2 nights at Holiday Inn Express. It is a very clean hotel. The staff was very nice.We were there for my granddaughters cheer competition. When we arrived Friday night there was a sign on the desk saying the pool and gym was closed for maintence (the whole reason we picked this hotel). It was closed our entire stay. When we got to our room the toilet wasn't working properly. We called the front desk, maintenance arrived about an hour later (10:30 pm). Got it working. In the morning there was a note under the door saying we might not have hot water till 3:00pm. My granddaughter had her competition to go to so her and my daughter took a barely warm shower and her other grandmother and I just washed off. On top of that the toilet still wasn't working when we got up in the morning so we notified the front desk and maintenance showed up after lunch and put new insides in the toilet and a new water line. Finally working. My granddaughter was very disappointed about the pool being closed. The staff and maintenance man were very nice. They did what they could to help with the problems.I felt we should have gotten an adjustment on our room for everything we went thru, but we didnt.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Willie

It smelled good but didn’t have time to eat there and yes it seemed pet friendly except everytime someone seen her they acted like they were scared of her

Partner

2/10

Poor

12 May 2026

Carl

I made the reservation for my elderly father to stay there for five days. He decided not to go and I spoke with the hotel and Expedia. The hotel will not give me ANY of my dads money back. The reservation was canceled in the second day. Dad tried to talk to the hotel the first night and they wouldn’t even talk to him. He was told to call Expedia. My father is elderly and does not do well with cellphones. I was willing to pay for the first night and a cancellation fee but the hotel won’t give any of his money back. At $157 a night, my dad is out a lot of money. He couldn’t come because he found out he had bed bugs and didn’t want to take the chance of taking them to the hotel.

Self

6/10

Pleasant

06 May 2026

Peter

Room was clean but the chair had stains all over it also no hand towels and only 2 towels for 2 people for 2 days. The towels were like using ruff sandpaper to dry off with they scratched your skin. But on the good end the bed and pillows were very comfortable.

Family

10/10

Exceptional

03 May 2026

Morgan

Rooms were perfect; staff was great; property was under renovations so the gym and pool were unavailable. Breakfast was breakfast; it was good for mass cooked food and the eating area was clean. We’ve stayed at this hotel in the past for tournaments. In previous stays, the staff would kick everyone out of the lobby at 9 for some reason. This year they let us hang out and do team bonding without complaint. It was refreshing!

4/10

Poor

26 Apr 2026

Jacob

Hotel is old, but is due to be remodeled in the near future per staff. My room door was hanging off the hinges, and we had multiple issues from the old key readers.

Business

8/10

Excellent

20 Apr 2026

Tammy

Breakfast was good. Pool and gym were closed.

Family_with_children

4/10

Poor

18 Apr 2026

Gerri

There was no hot water to first day at all and only like warm day two. The pool and gym were closed and had been since October; this was not noted on Expedia at all. I would have chosen a different property had I known. Two disappointed boys.

Family_with_children

8/10

Excellent

08 Apr 2026

Jaime

Yes

Family_with_children

6/10

Pleasant

29 Mar 2026

Kyle

The hotel was unfortunately in the process of renovating so the gym and pool were closed. The staff were nice and the rooms were clean. It was a little run down but I'm sure after renovations it will look great. The breakfast was good with plenty of options. Overall it provided everything we needed.

10/10

Exceptional

29 Mar 2026

Donald

The breakfast was amazing. They had everything. The staff also amazing.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Yenny

I did not have breakfast

Partner

6/10

Pleasant

20 Mar 2026

Melissa

Our stay was ok. I usually have a better experience with Holiday inn. The pool was under maintenance and they did not inform us before we booked. One of my main reasons for booking that hotel was because of the indoor pool. The AC did not work very well so the room was warm. The beds were not the best. The sheets were clean but housekeeping does not keep up with the dust. They also tries to charge my card three times.

Family_with_children

2/10

Poor

08 Mar 2026

Brittany

This is advertised as having a pool. The pool was closed for scheduled maintenance. No one alerted us to this. Disappointing when the purpose of the stay was the pool.

Family_with_children

10/10

Exceptional

01 Mar 2026

Jameria

Room very clean and staff was very helpful with the room key issue.

6/10

Pleasant

22 Feb 2026

Meghan

Staff was courteous and helpful. Room was fine. Some issues we had - conjoining door was not locked when we entered. We had to deadbolt it which was challenging. The bathroom door did not fully shut so we couldnt use the door lock for privacy. There was food left from the previous guest in the fridge. We also did not have bedding for the pull out couch. We had to go to the front desk to ask for it.bed.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Marzia

clean environment with friendly staff

Partner

10/10

Exceptional

19 Feb 2026

Tara

Ns

8/10

Excellent

18 Feb 2026

Destini

Room was clean, staff was helpful and breakfast was nice.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Elissa

Upon check in, we learned that the pool and fitness center were not usable. This was not shared prior, and sadly made for a bad first impression. The first room we were assigned had a broken refrigerator. We were given a new room, however the door access did not work. We then were given a third room. Thankfully at this point we had a working refrigerator. Sadly, the deadbolt did not work and the door was uneven. In the morning, the toilet would not flush, then, after being \"fixed\" ran all night long. The staff was as accommodating as they could be, given the circumstances.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Willie

Room was spotless and good staff everything worked

6/10

Pleasant

03 Feb 2026

Denise

First room wasn't good. They did transfer us to another. There was lots of wires hanging from ceilings all over hotels. Room was too small

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Richard

No. Shower was not working.

Had to switch rooms TWICE until a shower worked. Then, i could not get hot water. Very disappointed in the whole experience

Business Self

10/10

Exceptional

11 Jan 2026

Spendia T

Clean room for the most part, and bathroom needs a bit of a touch up but overall good for a few nights.

Business_and_leisure Family

6/10

Pleasant

11 Jan 2026

Jacob

The first room had a busted faucet in the tub. It turned on but then couldn’t be shut off. They moved us to another room and than one had issues with the toilet not refilling after flushing.
And the pool was closed indefinitely for repairs but the hotel is still listed as having a pool available.

Leisure Family

10/10

Exceptional

04 Jan 2026

Maria

Staff super friendly

6/10

Pleasant

04 Jan 2026

Ronald

Room was clean, however the pull out couch bed was broken. There was no tub stopper for my daughter to take a bath. The staff was nice but not knowledgeable, i booked through hotels.com and she tried double charging me saying i didnt pay. She was supposed to use the virtual card sent. Lied to me and told me she needed my card on file for 60 dollar deposit. Then 2 hours later tried charging 110 dollars more to my card. Then proceeded to try again at 7am for the 110 dollars again. Management when checking out told me she was new and that i would get my 60 dollars back in 2 days.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Steven

Breakfast room attendant was very inefficient, leaving trays empty while people waited. She was also in and out of the room with a child, attending to the child intermittently, which would be illegal in a restaurant due to cleanliness concerns.

Partner

4/10

Poor

03 Jan 2026

Bob

Dirty room the sheets were not clean on one of the beds and the pillowcases had hair on it the rug looked like it wasn’t vacuumed the corners of the rug was dusty and the worst stay yet that we have had here
Breakfast was great
Bathroom clean
Sheets had fluid on them dryed disgusting
Nice hot water

Business Family

10/10

Exceptional

01 Jan 2026

Jay

Overall very good. Good service. Bed was not the most comfortable. AC was on in room upon arrival with temps in the 20s outside.

Partner

8/10

Excellent

29 Dec 2025

john

Staff was great. Great location. Sink was stopped up upon arrival (drained very slowly), we didn’t notify them until we were leaving, they were apologetic and I had confidence that it would be taken care of.

10/10

Exceptional

21 Dec 2025

Naomi

Breakfest was very good.. i didnt go in the hot tub

Self

10/10

Exceptional

21 Dec 2025

Thomas

Courteous front desk staff

8/10

Excellent

08 Dec 2025

John

Staff is very nice! Breakfast is ok. Would have been excellent if pool was open for the kids but it was down for maintenance :( nice hotel for good price!

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Sherri

Check in was quick and easy. Room needed soap and they removed towels but gave no replacements.

6/10

Pleasant

30 Nov 2025

Carmen

Several things were broken or out of service. (Pool, workout room- even the pancake machine at breakfast) The place was clean, but in much need of updating and needed a little more attention.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Patria

Clean room and staff

Leisure Family

8/10

Excellent

30 Nov 2025

Jonathan

The staff was very friendly.

Leisure Family

4/10

Poor

28 Nov 2025

Dawne

The bathroom smelled like it was cleaned with a dirty mop. The toilet seat screw was broken and missing a piece
The tissue box was empty
The hallway floors were dated and worn and needed to be cleaned
A little attention to details and can improve ratings
The key card for the room door didn’t work the next morning

The breakfast was stocked and the staff at check in and checkout were very nice!

We needed a place to rest our head, it was inexpensive ($130) for the night so it was a good value for the cost : )

Business_and_leisure Partner

4/10

Poor

22 Nov 2025

Alyse

Limited towels, questionable stain on mattress. Key did not work multiple times and needed to go to front desk to get keycard reconfigure ld ( 3 time in 1 hour). Indoor pool was closed without any prior notification upon booking or prior to payment when checking in. We were notified indoor pool was closed when inquiring about the pool hours, which was after I paid for the room

Business Family

8/10

Excellent

22 Nov 2025

Darren

Clean room, staff was helpful, breakfast was good. Over good for price.

Leisure Pet

6/10

Pleasant

18 Nov 2025

Jean

No towels racks in the bathroom, unhandy!
Keys did not work in the room door lock!
Food was okay, not great in the complimentary breakfast!

Business Partner

2/10

Poor

16 Nov 2025

Nicole

The building was old and run down compared to other Holiday Inn Express hotels I've stayed in. We got there and both the fitness room and the pool were closed ( both were reasons for choosing) the tub/shower enclosure was moldy. The walls were very thin or poorly insulated because I could hear everything from the rooms around me and hallways. Would definitely not stay at this particular hotel again.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Craig

Awesome place to stay

Leisure Partner

10/10

Exceptional

14 Nov 2025

Robert

Clean
Quiet
Comfy
Jacuzzi tub was amazing

Business Family

6/10

Pleasant

09 Nov 2025

Eba

We picked this hotel because it had a room with 2 beds plus a sofa bed; and we had 4 people staying there. But they did not provide sheets and blankets for the sofa. We had to ask for it and also for a 4th towel.

Leisure Family

4/10

Poor

09 Nov 2025

wandeling

It was ok.
Mildew smell
But bearable

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Verified traveler

Easy peasy

8/10

Excellent

02 Nov 2025

Ivana

The rooms were clean, the staff was friendly. The complimentary breakfast is also a great addition to the stay.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Billy Jean

Room was not completely clean. Leftovers from last guests were still in the refrigerator. Breakfast was not too good. Pancake machine did not work.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Olubunmi

It's quiet and convenient!

Leisure Friends

10/10

Exceptional

21 Oct 2025

Craig

Good

Leisure Partner

10/10

Exceptional

29 Sep 2025

Catherine

Very comfortable stay

Friends_and_family Family

6/10

Pleasant

27 Sep 2025

John

Like Holiday Inn Express but this one had some age/management issues. Some lights in the parking lot were out at night. The carpet in the hallways was dirty (2 days not vacuumed). And the door to the room required your shoulder to open (literally). When you looked at the door jam where the lock goes into the plate it had cardboard. We mentioned this before on another check in survey from you but nothing was said/done. But the room was comfortable (so was the bed-important!) and the breakfast was was fine. And the employees were very nice but not sure why they would think some of these issues were acceptable.

Leisure Partner

2/10

Poor

23 Sep 2025

Nancy

The front desk staff were not the least bit friendly or welcoming. When we entered our room, it had not been cleaned, beds unmade, beer, liquor bottles, and garbage everywhere. The manager was great and had the room cleaned immediately. The cleaning staff were also very good.

The microwave was making such a weird noise that we had to unplug it, and the TV reception was so poor it was unwatchable, nor could we sign in to any of our streaming services on it. Additionally, they were slow to refill breakfast items when they were empty.

Business_and_leisure Family

4/10

Poor

18 Sep 2025

Daniel

The pool was closed for “maintenance”
The room cleaner came in to change trash can but didn’t make the bed. Seemed to have rummaged through my belongings.
Carpets smelled.
Every surface was greasy.

Business

10/10

Exceptional

18 Sep 2025

Carl

Everything was clean the staff was very polite

8/10

Excellent

09 Sep 2025

Kathleen

.

Leisure Self

8/10

Excellent

01 Sep 2025

Kenneth

Breakfast fantastic both days of our stay.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Thomas

Staff helpful and accommodating at check in. Very fast and easy. Hotel is clean and enjoyable.

Leisure Family_with_children

2/10

Poor

12 Aug 2025

Mehrin

Dirty

Leisure

6/10

Pleasant

12 Aug 2025

Dennis

Meh

Okay place to rest your bones. Stains here and there like the rug and drapes.
Wallpaper had some peeling and hacked repairs.
It looks like they have a guy on staff that does repairs without the skills required to do them correctly. But hey, at least they're trying.
No bugs or funny smells so I'll call it a win.
If they do a remodel (it's due), they'll probably raise the rates accordingly

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Nataliia

Thank you.

Business_and_leisure Self

4/10

Poor

06 Aug 2025

Laura

Pros: The staff were fantastic, the sheets were clean, the air conditioning worked, and the water was hot.
Cons: the walls are paper thin, the furniture was all dented and nicked preventing drawers from closing properly, the tv had a crack in the screen, the bathroom ceiling fan was dripping brown liquid onto the toilet/floor

Leisure

4/10

Poor

03 Aug 2025

Tina

The rooms were very outdated. Needs cleaned up and modernized.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Cirena

Great for the price! Don't hesitate to book

I was pleasantly surprised for the price point!
The room was clean and well kept, the pool was WARM and breakfast was well stocked.
Would stay in one of these on every road trip if I could!

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Stella

Breakfast was excellent.

Breakfast was excellent. Room was spacious. Beds very comfortable. Bathroom spacious with a lot of extras.

Business

10/10

Exceptional

28 Jul 2025

Christina

Close to things and breakfast was good. Pool needs to be renovated.

Leisure Family

10/10

Exceptional

23 Jul 2025

Verified traveler

Great experience

Simple clean room. Breakfast and pool were great. Staff was really helpful.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Pakon

Good

10/10

Exceptional

21 Jul 2025

Nicole

It was a pleasure to stay at this hotel. The staff was amazing. I have never experienced such great hospitality before I believe its a woman that runs the housekeeping and her young son is a cook in the kitchen omgggggggg amazing the food stayed fresh. I loved everything bout my stay this weekend. When im booking a room its 3 this im look for breakfast a pool and a fitness center. This hotel check all my needs except no fitness center it was closed. I still was able to work myself out as a fitness instructor however the staff was so nice the gym was not missed at all thanks again for a great stay

Business_and_leisure Family

6/10

Pleasant

18 Jul 2025

Daiqwane

My day was good for the most part. The problem for me is my AC in the room was broke so it was hot as balls in there.

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Brenda

We rented this property for its jacuzzi and that was down, pool was open but surrounding deck was dirty and smelled of mold.

Leisure Family_with_children

6/10

Pleasant

15 Jul 2025

Christopher

Pool has a ton of hair floating in it. Bedroom floors sticky. Only 1 bath towel. Beds definitely need replaced.

Business Self

4/10

Poor

10 Jul 2025

Darren

The hotel looked dated, and the carpet smelled bad

Leisure Family

10/10

Exceptional

10 Jul 2025

Jessie

Quick family trip

Everything was great

Friends_and_family Family

6/10

Pleasant

07 Jul 2025

Christopher

My rooms curtains that would close I was on the first floor cars pulling in could and would stare right at me while I was in bed. The fitness center was under construction I wanted to use it these are my only complaints.

Business_and_leisure

6/10

Pleasant

28 Jun 2025

Lizbeth

pool was not clear couldn't see your hand under the water
gym was closed off and waffle iron didn't work

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Verified traveler

Needs a bit of work

It’s going through some construction. Definitely out dated. Ventilation in the bathroom was not very good. We got a lady the time we checked in and she was not very kind. Felt like we were bothering her when we asked for extra items for our family of 6. Extra towels, bedding, etc. breakfast was good the staff that does that worked hard to keep that area nice and clean and breakfast supplied.

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

PenningtonaShernell

Our room did not have a telephone.

Leisure

10/10

Exceptional

16 Jun 2025

Lillian

Pretty good hotel