Name: Red Roof PLUS+ South Deerfield – Amherst
Address: 9 Greenfield Road, Deerfield, 01373, US

8/10

Excellent

23 Jul 2026

Kelly

The hotel is dated, but is very clean and really quiet. Staff is super helpful. Didn't use the amenities as we had other plans, but the location is close to Amherst and offers rooms at a reasonable price. We have stayed there in the past and chose to return due to the value, cleanliness, quiet campus, and helpful employees.

4/10

Poor

14 Jul 2026

JoAnna

The room was not very clean. I had to ask for ant spray. The comforter had yellow stains on them. There were empty liquor bottles under the mattress that should have been noticed when the sheets were changed. The staff were very friendly and helpful.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Darcy

The room was clean and the bed was comfortable.

Partner

8/10

Excellent

12 Jul 2026

William

The hotel staff being friendly and helpful the highlight of the experience through check in and check out including the cleaning crew they were all very friendly helpful and informative. So I would come back to that hotel for that reason. Great ac,

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

William

I was placed in a handicapped unit. Even though I am approaching handicap at 95, I didn’t care for the layout of the unit.

8/10

Excellent

05 Jul 2026

Katie

Clean and convenient!

Friends

2/10

Poor

05 Jul 2026

Yuliana

Stained sheets, broken door and fridge was extremely noisy.

Family_with_children

6/10

Pleasant

03 Jul 2026

Patricia

When I pulled into the parking lot my first impression was oh my. Not what I expected. The hallways smelled like musty and dirty.

Partner

10/10

Exceptional

01 Jul 2026

Sandra

Was surprisingly very clean!!

Family_with_children

4/10

Poor

01 Jul 2026

Timothy

No pool as advertised on Travelocity and Google. Room smelled like sewage. Refrigerator leaked onto the floor. Bathroom flooring was bubbling up and squishy.

Family

6/10

Pleasant

28 Jun 2026

Svetlana

Hotel was old and rundown as expected. Room was incredibly humid and smelled. Bathroom had no fan so everytime someone showered the room became even more humid. We came back on our second day and all our clothes in our suitcase were moist. We were there for a kids sports tournament so everything was sold out in the area.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Stephanie

To start the hotel changed my room from 2 queen size beds to one king because they overbooked the hotel. The hotel itself needs to be brought in to the 21st century. The plus+ must have an actual meaning. This place is a neglected run down mess.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Kathleen

Clean comfortable room

Family

6/10

Pleasant

24 Jun 2026

Wende

No elevator for second floor. Front desk clerk was rude

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Blaise

It's a very large motel - but you can park near an entrane close to your room. The room was very large and well furnished; comfortable bed; lots of power outlets; decent wifi; mini fridge and microwave; simple coffee maker. On the downside, it's a bit isolated. They don't have a breakfast facility and there is no place for breakfast within walking distance. Note that they don't have a swimming pool - they took it out two years ago and no longer advertise it - but some outdated sites (like Trip Advisor) show visitor-submitted pictures of the old pool.

Partner

8/10

Excellent

22 Jun 2026

Francis

Everything was very decent. My one issue was overnight the fridge defrosted and I had a puddle on the floor. I cleaned it up with a shower towel. The staff apologized and was willing to have somebody look at it. It only happened that one time during my two day stay. This one incident was unfortunate, but I would stay here again

Self

6/10

Pleasant

22 Jun 2026

Jonathan

Not sure what the + is for. Average Red Roof.

Friends

6/10

Pleasant

18 Jun 2026

Erin

When we first arrived and got our room we went upstairs to find that the room had not yet been cleaned. We went back to reception and the girl working with very helpful and apologetic— there was a concert down the street and I think they may have been overwhelmed with many guests checking in at the same time. The room we ended up with was considered a “deluxe room” it was very basic— OK for one night. The mattress was hard as a rock and I didn’t sleep well… however, that being said, the price was right for a quick overnight. The place is a little run down, and a little dirty, but you get what you pay for.

Partner

2/10

Poor

14 Jun 2026

Julie

Check in was easy. Entire hotel, especially the rooms are very run down and in need of major upgrades. It served its purpose but was not a comfortsble or enjoyable stay.

Self

10/10

Exceptional

12 Jun 2026

Jenn

It was a perfect place to stay for one of Treehouse Brewing's summer concert. Comfortable rooms with great AC. Easy, convenient parking. Every staff member was very nice.

Friends

6/10

Pleasant

10 Jun 2026

Eva

Bugs in the room were a turnoff.

Self

8/10

Excellent

09 Jun 2026

Barry

.

Family_with_children

10/10

Exceptional

08 Jun 2026

Jeffrey

Great place, thank you for making this experience a good one.

Self

8/10

Excellent

07 Jun 2026

Paul

An adequate place to stay for a couple of nights. The room and bed were comfortable.

Self

8/10

Excellent

06 Jun 2026

Sharon

This hotel was clean and well maintained. It’s huge and the grounds were pretty. Staff was great and even carried some of our luggage upstairs. Which is the only thing wrong there is no elevator. Everything else was great

Partner

10/10

Exceptional

03 Jun 2026

Loriann

Affordable rooms near UMass. Room was typical of other more expensive hotel rooms we’ve stayed in. Had all the amenities. Only downside was not having an elevator, but only had to carry luggage up one flight of stairs. Right near Yankee Candle Village!

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Christopher

My husband and I were very disappointed. We decided to stay here for nostalgia's sake because it was the first place we had stayed together 14 years ago. We were saddeProperty is run down. Cobwebs in our room. Highway noise was unbearable. Game room has more machines closed than open. No continental breakfast made it very inconvenient and expensive and wasted so much time. We regret that we booked 2 nights.

10/10

Exceptional

27 May 2026

Gail

Clean room, great staff, parking

Partner

10/10

Exceptional

27 May 2026

Ellen

The grounds and rooms were very well maintained. Everything was neat. Parking is not an issue, there is plenty. Air conditioning is wonderful. The staff is courteous and helpful. I highly recommend.

Family

10/10

Exceptional

27 May 2026

Joana Marie

Parking was convenient, and everything was clean. Only stayed one night and arrived very late to check in, but someone was ready to help with the process. I wouldn’t expect anything fancy, but it definitely “got the job done!”

Family

2/10

Poor

26 May 2026

Darren

I arrived at 2:30. I was told they were working on my room and it would be ready in a few minutes. Hour later it still wasn't ready so I went to the event I was there for. Came back at 1:00 a.m., not only was the room still not ready the door was wide open nothing on the mattresses no bedding no sheets no anything.
Absolutely ridiculous.
I highly unrecommend

Self

6/10

Pleasant

26 May 2026

David

Didn't like the Wooden floors, the stained tubs, or the Guatemalan and Mexican workers hanging out in the back parking lot smoking and drinking.

Partner

2/10

Poor

25 May 2026

odalis

For starters the bed was infested with bedbugs and me and my family were bitten all over all our clothes and shoes when into the garage and we ask the front desk who’s responsible and she started that is normal in a hotel I being in so many hotels never had this issues.

Family_with_children

10/10

Exceptional

24 May 2026

Crystal

Dan at the front desk was wonderful in accommodating early check-in so we could get ready for a local wedding.

Partner

8/10

Excellent

22 May 2026

Paul

Very friendly staff, even though the facility was ok.

4/10

Poor

22 May 2026

Richard

The bed was too soft. The TV was difficult to understand and very limited in program selections. The $50.00 damage fee was ridiculous even though it was refundable at some later date.
There was no comfortable lobby to sit in with visitors.
I cannot recommend this hotel.

Partner

2/10

Poor

18 May 2026

Heather

Found 2 of those nicotine packs in our room.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Craig

Great, pleasant staff. Clean room, with working a/c, television, etc. Both beds had a \"good side\" and a side with a dip in the back. Overall a tired hotel without coffee/breakfast.

Family

8/10

Excellent

17 May 2026

steven

Comfortable beds. Clean. Old building. Good location. Safe and comfortable.

Family

4/10

Poor

17 May 2026

Amy

We arrived around 8:30 pm and there was nobody at the front desk. We rang the bell and called front desk only to hear it ring and ring. The lady finally came back about 15 minutes later. Not acceptable and very dissapointing

Family

6/10

Pleasant

11 May 2026

Richard

Hallway smelt like someone smoking pot. Bed was old and not comfortable.

Partner

8/10

Excellent

09 May 2026

Jennifer

Issues with key cards from numerous people that night.

Family

6/10

Pleasant

07 May 2026

Sabrina

The pet friendly room we had was pretty dirty to the room we had two weeks prior where we had a dog and they were unaware. This room had a much smaller runner around the beds, terrible beds, mouse droppings in the corner and another corner near the bathroom had ants. The hallways needed to be vacuumed as earlier in the day upon arrival they were doing lawn care and the grass clippings where everywhere.

Pet

8/10

Excellent

01 May 2026

Rachel

Okay

Self

6/10

Pleasant

01 May 2026

Joel

We especially liked the location and the affordability. The sign right at the entrance to the hotel should be larger and well lit, showing exactly the where to turn in. During times with fast traffic, we missed the turn going in. Very noisy in the corridor (talking about 1 to 3 am). Sound carries and new guests were not aware of this. Next door neighbor had music playing loudly, and I had to let them know.

Partner

6/10

Pleasant

30 Apr 2026

Bob

Room was very basic and clean. Shower was hot and had good pressure. Tv was very small and not bright enough. The card keys were not the best. Had no microwave but had a small coffee machine instead. It was just okay for the price.

10/10

Exceptional

30 Apr 2026

Theresa

Was great room was clean staff was nice

Self

4/10

Poor

30 Apr 2026

Rodney

I received a phone call from reception that
We were supposed to check out on a day in the middle of our stay. When I pointed out we had 4 more days reserved, I was told we had to switch rooms in order to stay. On top of that they didn’t have a room for us to check into, so we would have to checkout and then check into later in the day. Eventually we got a room and I moved our belongings. Also there were college grads partying all night keeping us awake. We call front desk, they went to talk to them, didn’t help. Front desk told me they couldn’t do anything about it. Had a sleepless night. Sink and tub drain were slow, wound up standing in water while showering. TV didn’t work. My son’s room had a leaky toilet. NEVER use this hotel again. Front desk folks were polite but ineffective.

Partner

8/10

Excellent

28 Apr 2026

Claudette

We thoroughly enjoyed our night. We recommend it.

10/10

Exceptional

28 Apr 2026

Michael

Loved it here! Clean, friendly and very helpful staff. Will stay here again!

Partner

6/10

Pleasant

26 Apr 2026

Barbara

Room was clean. Patrons were running in the halls woke us at 1:23 am the first night. Second night at 5 am people yelling in the halls. Not sure we would stay there again as our sleep was disturbed both nights!

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Stanley

People running up and down the hallway and yelling at 3:00am

Partner

8/10

Excellent

25 Apr 2026

Sabrina

Good location, runners around bed is a bonus when traveling with a dog

Pet

8/10

Excellent

24 Apr 2026

Rachel

Clean room

Self

8/10

Excellent

20 Apr 2026

Ross

Plenty of parking, the staff was welcoming but i had to go to the office once a day due to the keys not working.

10/10

Exceptional

19 Apr 2026

Faith

The property is in a great location. Not fancy and reasonably priced. It was a comfortable sleep and space. Did not like my pillows this time.

8/10

Excellent

18 Apr 2026

Reimundo

Good rooms. Basic amenities. Plenty of parking. Near UMass.

10/10

Exceptional

18 Apr 2026

Laura

Great staff, better than expected room. Quiet and pleasant.

2/10

Poor

17 Apr 2026

Quynn

We stayed there since it was cheap. If u want something old and run down w decent beds but not clean (bed was clean) and close to the highway go for it.

Family_with_children

10/10

Exceptional

14 Apr 2026

Patrick

A ok

8/10

Excellent

13 Apr 2026

MOHAMMAD

Roman was ok. Drawer kept on opening by itself.

Family_with_children

8/10

Excellent

13 Apr 2026

Susan

Parking was great. Check-in and Check-out great. Very clean, comfortable bed, great location for me.
The one issue for me was that the keys did not work every time. I asked to have them fixed and the lovely staff did so each time, but the keys still gave me trouble. I was worried that I could not get back into my room.
There might be an issue with the censor in the room.
I would stay there again. It is a great value.

Self

8/10

Excellent

12 Apr 2026

Cara

Hotel had everything we needed. Very clean, and comfy beds. It was a bit noisy from lots of groups college kids staying there but otherwise great.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Ben

Clean room, nice staff, lots of parking.

Friends

8/10

Excellent

03 Apr 2026

Adam

The bathroom was a little dingy, particularly the tub, but upon closer inspection, it was wear and not dirt, so I think it could just be spruced up. Staff was very friendly.

Self

8/10

Excellent

26 Mar 2026

Jancinta

Nice and quiet I stayed 2 weeks only had issue with housekeeping once with cleaning completely, they have certain days they clean weekly stays. I informed front desk and it was handled

8/10

Excellent

24 Mar 2026

Bao Ci

It’s ok.

6/10

Pleasant

21 Mar 2026

Andie

Good for people experiencing housing challenges.

8/10

Excellent

15 Mar 2026

Jose

Game area had no heat

8/10

Excellent

15 Mar 2026

Terry

Game area had no heat.

4/10

Poor

09 Mar 2026

Trisha

The property was clean but the beds were very uncomfortable. They need to replace the mattresses.

4/10

Poor

22 Feb 2026

Erin

The door to my room was broken. \"Just throw your weight into it,\" should not be the instructions from hotel staff. The handle/latch had been troublesome for a while, judging by the instructions on the handle (on this room only) to pull up on the handle, not down, to open the door. I made so much noise trying to get in one night, that the guest staying in the room next to mine came out (in PJs) to ask if I was alright. Both of us tried a few more times, then we went to the front desk for help. The teenager staffing the desk was also not able to get the door to my room open. She offered to move me to a new room. What for?? My stuff was already in the room we could not access, and I was checking out in the morning!

Self

8/10

Excellent

22 Feb 2026

Adolfo

The staff, in particular, were wonderful.

Self

8/10

Excellent

22 Feb 2026

Christina

Comfy bed, nice front desk staff.

Self

8/10

Excellent

19 Feb 2026

Faith

The room was mostly clean but their were hair strands under the bed cover and on the shower curtain. The shower curtain bar was not secured.

Leisure Self

10/10

Exceptional

30 Jan 2026

Cynthia

All good. Strange stay as there was a large storm approaching.

Business Family

10/10

Exceptional

30 Jan 2026

Omayra

Excellent

10/10

Exceptional

27 Jan 2026

Trevor

Wonderful

10/10

Exceptional

16 Jan 2026

Omayra

Execellent

Leisure Family

10/10

Exceptional

16 Jan 2026

Bethany

Clean room, friendly and helpful staff and safe area.

Partner

10/10

Exceptional

11 Jan 2026

Lisa Bartone

Great stay

4/10

Poor

09 Jan 2026

Jeffrey

Staff level seemed too low, thanks trump! We needed sheets changed and finally had to do it ourselves, happy that dog was welcome

10/10

Exceptional

07 Jan 2026

Omayra

Really nice place staff

Leisure Family

2/10

Poor

06 Jan 2026

Paul

The place was outdated and gross. I felt itchy staying there. They completely overcharge for rooms the week we went there because it was a parents weekend for UMass Amherst. I would suggest staying elsewhere.

Leisure Family

10/10

Exceptional

02 Jan 2026

Omayra

Yes

Leisure Family

8/10

Excellent

16 Dec 2025

Chris

They put a hold on my room for incidentals and never gave the money back to me. That charged me the hold! Terrible way to do business, don’t hide fees from your customers.

2/10

Poor

15 Dec 2025

George

Bugs everywhere!! Nasty!! No refunds EVER

Leisure Partner

6/10

Pleasant

12 Dec 2025

John

Room was good. A dead battery in the lock kept me out of my room for at least a half an hour. Not staying ahead of things. You pay what you get for.

Leisure Self

6/10

Pleasant

08 Dec 2025

Paul

There were a few ants on the floor. Odd, considering the time of year.

Leisure Self

10/10

Exceptional

28 Nov 2025

Mary

All good!!!!!!!!!!!

Leisure Self

10/10

Exceptional

26 Nov 2025

Omayra

Great

10/10

Exceptional

25 Nov 2025

Marcus

Didn't use a laundry service. Just a great place to sleep!

Business_and_leisure

10/10

Exceptional

25 Nov 2025

Marcus

Parking is right there. Staff is friendly.

Business

10/10

Exceptional

25 Nov 2025

Omayra

Great

10/10

Exceptional

24 Nov 2025

Charles

Very clean. Spacious. Friendly staff. Good value

4/10

Poor

16 Nov 2025

Bismark

Room smelled like Clorox

8/10

Excellent

16 Nov 2025

Rachel

Parking lot is good

Leisure Self

10/10

Exceptional

14 Nov 2025

Barry

Stop over hotel

6/10

Pleasant

13 Nov 2025

Danielle

Bare bones

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Max

Helpful and friendly staff, everything I needed was available and at hand, the room was spacious, and the location was perfect for my needs.

Business Self

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