Metropolitan Hotel

10/10

Exceptional

25 Feb 2026

Abdul

Pretty much everything

Self

10/10

Exceptional

05 Feb 2026

Sonia

Clean room, good location, friendly staff

Partner

10/10

Exceptional

26 Jan 2026

Antonio

Great staff!!

Leisure

10/10

Exceptional

07 Jan 2026

Sam

Beautiful hotel great price

10/10

Exceptional

15 Dec 2025

Nariya

very clean and cozy, perfect for a solo traveler

Business_and_leisure Self

10/10

Exceptional

28 Nov 2025

Mehran

Staff was superb
Room are excellent
amenities are good and enough
Overall more than my expectation
Thanks to all staff specially front desk Usama

Business

6/10

Pleasant

05 Nov 2025

Marios

Room staff

Business Self

10/10

Exceptional

19 Oct 2025

Bekhruzbek

Nice place

8/10

Excellent

29 Sep 2025

Nidal

Comfortable and suits the purpose.

8/10

Excellent

03 Aug 2025

Verified traveler

Great

Had a really lovely stay at the Metropolitan Hotel in Dubai. The staff were super friendly and helpful, the room was clean and comfy, and the location was perfect for getting around the city. Loved the rooftop pool and the breakfast spread was spot on. Would definitely stay here again!

Business

10/10

Exceptional

15 May 2025

Cary

I just loved everything about it

Business_and_leisure Self

10/10

Exceptional

04 May 2025

kathleen

The Terrace in the middle of the property was a nice place to sit!

Business_and_leisure

10/10

Exceptional

12 Mar 2025

Nessa

Hotel was very nice

8/10

Excellent

09 Mar 2025

David

Excellent rooftop pool. Easy access. 2 miles from Sunset beach

10/10

Exceptional

28 Dec 2024

Danah

Great location to get around Dubai, clean hotel room and helpful staff members

Business_and_leisure Partner

8/10

Excellent

09 Nov 2024

Robert

Business Trip.

Great hotel, good location for business trips but also has amenities for downtime.
The staff are very professional and we’re flexible about a late check out. Well done!!!
The gym and pool are good.
Need more kettlebells.

Business

10/10

Exceptional

21 Oct 2024

Colston Julian

Outstanding hotel and staff !

Amazing staff warm and helpful . Love the hotel definitely coming back .

Business

8/10

Excellent

03 Aug 2024

Hatem

Nice location, modern hotel.

10/10

Exceptional

28 Jun 2024

Ahmed

Good

6/10

Pleasant

06 Jun 2024

Mohamad

Not bad. Confusing to find the room

Business Self

10/10

Exceptional

29 May 2024

Paul

Did just the job. Clean tidy and convenient.
Above all good value for money.

Business

10/10

Exceptional

05 May 2024

Anthony

free parking & food was amazing i really suggest the half board option

10/10

Exceptional

21 Apr 2024

Entela

Very friendly! Good for families.

Business_and_leisure Family

10/10

Exceptional

07 Mar 2024

Thomas

Great short stay - whenever in dubai i stay there.

Business

10/10

Exceptional

20 Feb 2024

RAY

Great Hotel on the Subway Line

This is a very great hotel on the main NS highway and on the Subway line. The space is large, the rooms spacious and enough food and drink on site that you don't have to go out.

Business

2/10

Poor

22 Jan 2024

Adil

Due to flight changes my stay was reduced by 1 day. Hotel refusing to credit 1 day of stay although Expedia called & emailed several tmes informing regarding the changes. Same thing hapoended to another colleague.

Business Self

4/10

Poor

11 Jan 2024

Craig

They have a spray and odor in the hallways … they didn’t know about VIP perks .. not the best area in the middle of traffic

Leisure Self

8/10

Excellent

26 Nov 2023

Raed

Room service is excellent.

Leisure Self

10/10

Exceptional

06 Nov 2023

Robert

Business trip.

Business trip.
I have stayed many times before Covid and like the hotel.
My only feedback, the hotel needs to be more flexible and offer late check outs. Many flights in Dubai depart late in the evenings. This would be very customer focused approach.

Business

8/10

Excellent

01 Nov 2023

Mohammed

Good hotel. Stay in the sectionaway from nightclub

I stayed at this hotel because of its location which is close to my Busineee meetings. I was checked in by Kamal at the front desk . Kamal was very professional ,friendly and offered me a room upgrade . Everything was okay , until I. And back to the hotel after the midnight and noticed that the loud music from the night club in the ground floor was way too noisy and I will not be able to sleep. I called the front desk and the agent apologized and said he will go and talk to the club management to reduce the music volume , but the music was on until 3:00 am and I couldn’t sleep that night until 4:15 am . I like this hotel and would probably stay there again, but definitely I will request to stay in the other side of the hotel away from the night club noise. Again a special thank you to Kamal from the front desk for his exceptional customer care service .

Business

10/10

Exceptional

31 Oct 2023

Gabriel

_

10/10

Exceptional

21 Oct 2023

Sering Omar Faty

Accessibility; Parking; Dining

Business_and_leisure Partner

10/10

Exceptional

20 Jul 2023

Mohammed

Everything very good

Business Partner

10/10

Exceptional

15 Jul 2023

steve

staff helpful with calling the taxi. staff accommodating with when it was convenient for us for them to clean the room. breakfast menu changing slightly daily.

Business Partner

10/10

Exceptional

19 May 2023

mazen

All good clean well maintained and good location

Business Self

10/10

Exceptional

11 Jan 2023

Vince

I was really pleased with the Hotel and its location. I was especially impressed with the service of the staff on the front desk who were very friendly and helpful. Esther went out of her way to see we had a lovely room and the extra bed we required. Yuki and Gerald were also very helpful. All in all we had a great stay!

Business Family

8/10

Excellent

29 Oct 2022

ted

it was money worth but the staff was correctly polite but did not really care

10/10

Exceptional

15 Oct 2022

A

Mohammed [ Egypt ] at the GYM was exceptional. Talented, sincere and great at his job and so was the staff at the poolside - especially a gentlemen from Pakistan.

Business_and_leisure Self

10/10

Exceptional

10 Oct 2022

Faraj

Everything is ok

Business

8/10

Excellent

29 Jun 2022

Hani

it was good

10/10

Exceptional

11 Jun 2022

EMILE

GREAT HOTEL , ALWAYS A PLEASURE TO COME BACK.

Business Self

10/10

Exceptional

19 Feb 2022

SHARAF QASEM ALI

Thank you for your cooperation

Business Partner

6/10

Pleasant

19 Feb 2022

Mohamad

The room it was without any view

Business_and_leisure Self

10/10

Exceptional

25 Dec 2021

Fatema

The room was clean and tidy as expected. The boys for the car parking were very friendly and helpful

Business Family

10/10

Exceptional

16 Dec 2021

Ian

Everything about the hotel was excellent the staff the food the location. I would definitely stay at the hotel again

Leisure Self

10/10

Exceptional

16 Dec 2021

Mohammad

Excellent hotel with clean and spacious room

Business Self

10/10

Exceptional

07 Oct 2021

Jelena

love this place

Self

10/10

Exceptional

27 Aug 2021

Maher

Cleankiness and staff.

Business Self

10/10

Exceptional

30 Jun 2021

Veronika

1 night at this nice hotel

This was just a quick stay but the hotel is very well maintained, clean, quiet, the room comfortable. The price is also very reasonable.

Partner

10/10

Exceptional

19 Jun 2021

julieta

Great Hotel and location, we had the Burj Al Arab view in our upgraded room which was amazing!

Business

8/10

Excellent

05 Jun 2021

Verified traveler

The only hotel that put all needs in the room before attending, no need to ask for missing things

Business_and_leisure Friends

2/10

Poor

08 Mar 2021

Rana

Worst hotel in DXB

Cleanliness standards is terrible , bed mattress very low quality , AC not functioning well , torn curtains

Business

4/10

Poor

26 Jan 2021

Ajukumar

Outdated rooms

Looks great from outside but rooms were outdated. Dirty furnishings and I felt suffocated

Business

10/10

Exceptional

27 Dec 2020

husain

Relaxing time

Improve the wifi please.

Friends_and_family Family

10/10

Exceptional

05 Dec 2020

ALLA

Excellent

Excellent staff and service and valet stuff all very friendly

Friends_and_family Friends

10/10

Exceptional

13 Feb 2020

Samvel

It was a perfect place for Dubai 70.3 ironman. Room was big enough for bike and other staff and the place itself is just in 2,3 km from the start.

Self

10/10

Exceptional

08 Feb 2020

Verified traveler

This hotel was great for us doing Ironman Dubai we was 5 min taxi ride away from Jumeirah beach which we would of normally walked if we wasn’t racing!
The rooftop pool was brilliant, very quiet most days if you are looking for a bit of chill time
Breakfast was ace, and the freshly made omelettes was incredible

Leisure Friends

10/10

Exceptional

11 Dec 2019

Verified traveler

Fabulous

Everything was fabulous, but I had a room next to the fire exit, hence woken up by service staff all morning.

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Verified traveler

Staff were so friendly and helpful. Hotel was lovely. Very well maintained and cleaned. Ideal position for getting to and from places of interest.

Leisure Friends

2/10

Poor

05 Oct 2019

rami

Unpleasant

Bad service check in and out experience. The first room given to me had bad window isolation that you can hear every car on the high way with two connected beds although i made it clear on check in that i wanted king size bed not connected beds. On check out the lady didnt bother asking how was my stay which hints that no plan for continuous improvement.

8/10

Excellent

23 Sep 2019

abdulaziz

Worth the try

It was a good try , some of the staff are helpful but the others are not , room is clean decent and comfortable
Bathrooms are a bit small ,

It was a price for value .

Friends_and_family Friends

10/10

Exceptional

18 Sep 2019

Vera

Fab hotel

Beautiful stay in the Metropolitan Hotel, they upgraded us and also left me a beautiful cake for my birthday. I would highly recommend

Partner

4/10

Poor

31 Jul 2019

Verified traveler

My partner fell ill and I had requested an early check out. I had spoken to the hotel managment and they told me that it was up to Expedia and when I called Expedia I was told that it was up to the hotel. This bouncing around was very unnerving.
I am very disappointed with Expedia as you guys are the first point of contact and you should have enough clout to dictate what can or won’t happen.
I would like to either get a hotel credit for the unused balance or refund of equivalent amount.
Please this complaint seriously and have upper management invlolved if it can not be completed with first liners.
I look forward to hearing from you soon.

Ben Khan

Business Partner

8/10

Excellent

26 Jul 2019

Susan

Small rooms... clean... no luxuries... just a practical room to sleep in

Friends_and_family Family

10/10

Exceptional

10 Jul 2019

Verified traveler

Excellent staff and the service though out the hotel.

Leisure Self

8/10

Excellent

29 Jun 2019

Verified traveler

Nice for the price.

Friendly, helpful staff. The room was quite small, Very good shower. Bed was OK. The Red Lion Pub has a good happy hour and good food (pork knuckle!) but is VERY smokey--you'll have to wash your clothes after. The Don Corleone Italian restaurant was adequate but deserted. I was the only customer though it was dinner time. Nothing to do in the area without taking an Uber or cab, especially in summer heat.

4/10

Poor

07 Jun 2019

Verified traveler

I like i got an upgrade. I didnt like about the hotel because of 3 incidents one is the housekeeping opened the connecting room doors without permission and entered the room. And kids are trying to open the connecting room doors in two consecutive days at 4:00AM.

Friends_and_family Family

8/10

Excellent

02 Jun 2019

Patrick

One night in Dubai

Considering the price this hotel was pretty good. excellent service and a hearty breakfast. only real problem is location, nothing round where it is. they run a shuttle to the metro but only once an hour and it ended at 7 pm. But otherwise a pleasant overnight stay.

Friends

10/10

Exceptional

02 May 2019

Verified traveler

Room was very comfortable and clean.
We would have liked greater cereal and yoghurt choice for breakfast.
The Red Lion pub was great as was the Italian Restaurant.

Friends_and_family Partner

8/10

Excellent

27 Mar 2019

Verified traveler

Overall lovely hotel.
I have a few minor issues, like telephone buzz loudly, wakes me up 2 times, when ask to fix it, the guy didn’t know what to do, so I unplugged the cable :/ .

Leisure Self

2/10

Poor

27 Mar 2019

Verified traveler

Bed bugs, multiple bites resulting in a visit to the doctor and two injections. Woefully poor response from the hotel management. When your skin is crawling with insect bites caused by the hotel’s lack of hygiene, and all you want to do is get to a doctor, you can be forgiven for not wanting to hear the hotel manager tell you 1) that he’s about to go off shift but will leave a note for the day manager, or 2) that it’s impossible that it could be bed bugs.
Shockingly bad hotel and service experience

10/10

Exceptional

10 Mar 2019

Verified traveler

Great place very clean rooms prime location very polite stuff

Business

8/10

Excellent

05 Mar 2019

Verified traveler

Extremely clean and nice room. The only issue is the booking of Queen bed and was given a single bed

Business Self

10/10

Exceptional

04 Mar 2019

Hatim

Clean and cozy

This is my second stay in the hotel and I’m not disappointed. It’s location is very strategic away from traffic yet not far from the financial area. It is certainly not 5 stars but you get what you paid for to the fullest

10/10

Exceptional

28 Feb 2019

Hatim

It never disappoints

This is my second stay in this hotel and I’m not disappointed. The breakfast is great and the rooms are very comfortable

8/10

Excellent

27 Feb 2019

Tariq

Nice hotel at a good price

Stayed here few times before , it is cheaper than the bigger ones , how ever the service is great , very helpfully front desk and not far away from all the attractions . Would definitely recommend

4/10

Poor

25 Feb 2019

Katrina

After confusion at check in about my reservation, I was told I was given a good room with a balcony. When I got to the room there was a balcony, with no chairs to sit on. I was told I could check back the next day to see about getting a room with a bathtub.

Then, I didn't like that I had to relocate to the other side the hotel to get a bath tub room. Also, that in order to fill up the tub I had to wait for the shower to fill up the tub, what is that (no water spout for the tub). And, the water pressure was terrible and the water didn't get hot enough.

Even though I paid 300 durams deposit, I could not have access to the mini-bar. I was told I would have to go to the reception and give a deposit. I stayed at your hotel due to a workshop there, your hotel is a bit different than the hotels I'm use to staying at 5 stars and up.

However, the guys outside with the red coats and concierge were extremely nice and helpful.

But, being honest I probably would never stay there again.

Regards,

Business_and_leisure Friends

10/10

Exceptional

10 Feb 2019

Verified traveler

Staff really helpful. Room was always cleaned to perfection everyday we was here. Sauna and steam room was amazing. Having a view from the rooftop was a bonus. The location was great. Mall was right round the corner. 5/10 drive to most places like the Burj Khalifa and so on. Overall 10/10 for me

Leisure Friends

8/10

Excellent

04 Feb 2019

susanna

Good ot in Dubai

Was easy upgrade to a better room. Very nice staff. Good restaurant Good breakfast. Very pleased.

Partner

10/10

Exceptional

24 Jan 2019

Kristof

Good price/quality

Great roof top, good gym, shop, Italian Restaurant, sisha patio. Good good.

10/10

Exceptional

15 Jan 2019

Verified traveler

Comfortable with easy access

Comfortable hotel and well located next to Mall of the Emitates and not too far from the Beach. A good and comfortable 4 star hotel. Large comfortable beds!

2/10

Poor

05 Jan 2019

Verified traveler

All the linens were stained. I booked a room with twin beds and was given a room with a single bed and all what the manager was able to say is sorry we are fully booked! I had a child with me that is why I wanted 2 beds. It was suggested that I make my child sleep on the floor! They were not even able to rectify their mistake by offering a complimentary roll away bed! I booked this hotel because we were attending a wedding in the same hotel. My family had over 10 rooms reserved for the event and the response from the manager was so cold and uncaring.I would never book this property again.

6/10

Pleasant

04 Jan 2019

Verified traveler

Hot water knob was not working. Also wash basin water logging.

Leisure Family_with_children

2/10

Poor

04 Jan 2019

Verified traveler

I never review anything but I am so unhappy with this experience I wanted to let others know. The Metropolitan is categorically not a 4 star hotel. This is a 3 star at best. Ignore the nice photos showing the result of the refurbishment - they show an awful lot of polish that just simply isn't there in real life. The best comparison would be a good quality Holiday Inn - it is not a luxury 4 star hotel as it's presented. This is evident in the standard of the food in the breakfast buffet, the onsite restaurants and the overall finish of the new decor. It looks presentable - but cheap, not luxury at all. I would be happy staying there if I'd chosen to stay in a 3 star, but it's just not what we expected at all. The hotel staff were friendly and nice but they simply couldn't make up for the disappointment we felt at the overall hotel experience.
Ultimately we checked out for the final two nights and spent a further £1000 on a different hotel to make sure we had a good experience of the end of our holiday.

8/10

Excellent

30 Dec 2018

Verified traveler

Beautiful hotel. Staff are not very friendly/hospitable, this is important for tourists.

10/10

Exceptional

18 Dec 2018

Verified traveler

The people were amazing friendly and accommodating.

Leisure Friends

4/10

Poor

17 Dec 2018

Verified traveler

Location is good, facilities are new, cleanliness of room is very poor. WiFi is not stable.

8/10

Excellent

06 Dec 2018

Tariq

Good hotel near the beech

3rd stay at the hotel , again fantastic service , great staff & great customer service, everything is within a short taxi drive . Reasonably priced also . Good value for money , special thanks to anuka who went out to help from the start .

10/10

Exceptional

29 Nov 2018

Verified traveler

A very nice hotel in a good location with serviceminded staff.
But the beer you buy in the bar is a bit expensive (comparing to pricing at Jumeriah Beach Hotel)

8/10

Excellent

28 Nov 2018

Emily

The hotel room air-con was difficult to use and caused discomfort during the night.

10/10

Exceptional

23 Nov 2018

Surjeet

Staff was very nice helpful and kind looked great in uniform
I decided to chill on rooftop once only, when looked at the view of Dubai it was fantastic

10/10

Exceptional

11 Nov 2018

Clayton

Great accommodation

We enjoy our stay at the hotel. The staff was friendly and helpful. We would recommend this hotel to friends and family.

Partner

8/10

Excellent

10 Oct 2018

Verified traveler

Good quality/ price ratio, close to metro, excellent breackfast menu. Nice to stay

10/10

Exceptional

09 Oct 2018

cheryl

Africa layover - then join tour group

Metropolitan hotel is excellent. Fantastic customer service. I was able to store luggage prior to stay. Breakfast buffet is sensational. Definitely worth the 50durham cost.

Friends

10/10

Exceptional

04 Oct 2018

TARIQ

Wonderful hotel

Was an amazing short stay

Friends

10/10

Exceptional

26 Aug 2018

Abdulaziz

Amazing experience, again.

It was amazing, especially the location.
This is my second stay, maybe the price could be better? Perhaps in the third stay I hope.

Friends

10/10

Exceptional

16 Aug 2018

Huseyin

Nice place to stay with very nice staff...

Very nice and comfortable hotel. Friendly staff make things even better! I live half may life in hotels due to my work! When The return time nears for the return trip back homeI stop leaving deposits at hotels and also leave my rental car and take taxis just because it takes credit card companies 15 days to refund my left over deposits! That makes accounting confusing for my accountant! So, one of those days that I didn’t have deposit on my account, I went up to the swimming pool. Didn’t take any money with me and forgot all about the deposit thingy! I ordered a sparkling water. After a while the the guy who served me came and told me that I have no deposit in! I said I don’t have any money with me! He said if you like I can come to your room to collect the money! Obviously he didn’t understand and realize the situation he was creating there! He was embarrassing the customer and creating tension between the hotel and the guest for only 5 Dollars! On the other hand the laundry was delivered and charged ( About 40 Dollars) to my room even though I didn’t have any deposit! If I was asked to pay Right there and than, that would be very appropriate! Anyways, the guy at the pool accepted my suggestion which was; I would go downstairs and bring the money before I left for downtown. This shows that there was not enough training there! This is not a complaint! I am still happy with them :-). Cheers...

8/10

Excellent

14 Aug 2018

Verified traveler

The hotel is nice and ideally located. However, I didn't like the idea of paying extra in the morning I checked in all because my normal check in time was 2pm.

10/10

Exceptional

07 Aug 2018

Bree

The Metropolitan was absolutely amazing. The staff were friendly and accommodating, they greeted you with a genuine smile. Anuka was the agent who checked us in, and I loved her. Breakfast was great, there were a lot of options and the rooms were FABULOUS!! I would definitely recommend to others and I will be staying here whenever I visit Dubai again.

10/10

Exceptional

07 Jul 2018

Verified traveler

Staying at the Metropolitan hotel is always a pleasure. Staf is excellent . Friendly. great room and very good food,